QuickBooks Reviews

Name: QuickBooks
Brand: Intuit
Rating: 4.0 (16 reviews)

Vendor: Intuit

4.0 out of 5

16 reviews
88% willing to recommend

172 followers

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What is QuickBooks?

QuickBooks Desktop is a robust accounting software solution that provides a comprehensive set of features for small to medium-sized businesses. It offers advanced functionality, industry-specific versions, and integration capabilities to streamline financial management tasks. By utilizing QuickBooks Desktop, businesses can efficiently handle their accounting needs, generate accurate financial reports, and make informed decisions to drive growth and success.

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QuickBooks is the #4 ranked solution in top Billing Software. PeerSpot users give QuickBooks an average rating of 8.0 out of 10. QuickBooks is most commonly compared to NetSuite ERP: QuickBooks vs NetSuite ERP. QuickBooks is popular among the small business segment, accounting for 56% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.

Helped 816,192 peers since 2012

Featured reviews

Dana Bakker

Director of Finance at Nourishing Hope

The search functionality in the solution has shortcomings that can be improved in almost every area of the solution. The improvement of the solution's search functionality, particularly when it comes to the company's expense side where you have a bunch of different invoices from one company, can make it hard for a person to find an invoice that person wants to find because it doesn't necessarily let you filter by a specific amount or by a specific document number. The fact that the product doesn't necessarily allow for filtering is a pain when you want to dive deep into looking for something when you have a lot of invoices. For the size of my organization, QuickBooks is useful for what it does. I don't think any additional features are needed in the solution.

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MichaelFox

Sage Intacct Implementation Specialist at Maner Solutions

The reporting in QuickBooks is terrible and there's no flexibility in it. It only has standard reports that you can modify slightly. In the end, I have to do a lot of exporting trial balances and create reports I need in Excel. It would be good if QuickBooks had the option to access a multi-entity company from a single login once it's set up and post transactions to any of them or among them. In addition, they should have a better financial report writer. When it comes to any additional features, I cannot really think of anything specific since I don't use QuickBooks that much anymore. I have moved on from it. I only use it in a couple of places where it's well-suited, but I definitely would not purchase it today.

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Jeanne (Miller) Tarazevits

Inventory Expert & QuickBooks Expert • Operations Management • Materials Handling Supplier Contract at TaraByte Solutions

I did not have a problem with stability, but I know of larger companies that did due to neglecting the importance of regular maintenance. There are specialists out there who can fix those issues, but it is essential to follow regular maintenance routines. I would rate it seven out of ten.

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QuickBooks mindshare

As of November 2024, the mindshare of QuickBooks in the Billing Software category stands at 6.8%, up from 4.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Billing Software

Key learnings from peers

Valuable Features

The most valuable features of QuickBooks include its decent accounts payable module, reporting capabilities, ease of use, ability to import files easily, reconciliation aspects, easy setup, stability, scalability, great pricing, bank reconciliation feature, and integration with third-party applications.

Users appreciate the ability to create reports and share information, as well as the convenience of the desktop version.

"One of the aspects I appreciate the most is its remarkable user-friendliness."
"QuickBooks is known for its inventory and manufacturing features, it's a versatile accounting software that covers various aspects of financial management."
"QuickBooks Online Payroll offers a range of online customizations and advanced features."

Room for Improvement

Some areas for improvement in QuickBooks include the lack of flexibility in reporting, the need for a better financial report writer, and the inability to access a multi-entity company from a single login.

The search functionality could also be improved, particularly when it comes to filtering invoices by specific amounts or document numbers. Scalability, support, and price are areas that could be enhanced, especially for businesses with multiple locations.

There are concerns about inactivated or duplicated accounts when exporting files from QuickBooks Desktop to QuickBooks Online. The bank feeds feature could be improved, as manual uploading or waiting until the end of the month is required for some banks. More comprehensive and efficient reporting options are desired, as well as easier access to technical support.

Editing secondary lists in a batch feature and better data importation are suggested areas of improvement. Reconciliation with bank accounts could be enhanced, and there are some minor issues with product support and updates.

"The solution's import function can be quite complex and not as smooth. Importing data is a more complex process compared to the straightforward export feature."
"It would be beneficial to enhance inventory and manufacturing features, as it currently depends on third-party applications like Fishbowl Inventory to address these specific needs."
"The main issue we are facing is related to licensing and the need to review invoices and product-wise details for international clients."

ROI

Users have experienced positive results and benefits from using QuickBooks. They believe that implementing the solution in a small organization is valuable and worthwhile, with a good return on investment.

Pricing

The pricing for QuickBooks is considered reasonable and affordable by most reviewers. They mention that it is a good option for small organizations as it provides good performance for the price. However, some reviewers feel that the scalability is limited. There are also comments about the pricing of QuickBooks' point-of-sale system, with some businesses finding it to be a barrier. Reviewers mention that QuickBooks recently moved to a subscription pricing model, which some find inconvenient.

"The tool's pricing is extremely reasonable."
"They're trying to catch up with more expensive platforms, so they switched to a subscription model, which makes it even more expensive."
"It is relatively expensive."

Popular Use Cases

QuickBooks is primarily used for accounting purposes in various industries such as retail, construction, and service. It is particularly beneficial for smaller organizations that do not have complex accounting needs. Additionally, it is used for point-of-sale and general ledger functions. The solution is utilized by both direct users within their businesses and as a consulting tool.

Service and Support

Some users found it difficult to get meaningful information without subscribing or seeking help from independent support people or YouTube videos. The technical support was not considered helpful, as there was no specific person assigned to address user issues, resulting in delays in obtaining desired information.

It was also mentioned that the support team may not have experts who are fully efficient.

However, there were also positive comments about good technical support, although occasionally not being connected with the right person. Users happy with customer service mentioned having access to a higher-tier level of support, which provided better assistance.

Deployment

The initial setup of QuickBooks is generally straightforward, although there may be some issues with setting up the chart of accounts. Importing and creating data can be a manual process, without much ability to import data elements.

The deployment of QuickBooks can take anywhere from two to ten hours, depending on whether it is deployed on a physical server or in the cloud.

While QuickBooks Desktop has more requirements and can be a bit more complicated, the implementation process is very straightforward, with everything needed provided out of the box. Customizations may be required but are not extensive.

Scalability

The scalability of QuickBooks is limited and not suitable for companies that anticipate growth. Users mention that as a company grows, there are limitations in accessing multiple companies from a single point, requiring separate log-ins for each company.

QuickBooks is considered more suitable for small, single-entity companies rather than medium-sized or larger organizations.

Concerns are raised about file size limitations and lack of flexibility in accounting principles. However, some users find QuickBooks to be scalable up to a certain point and believe it can follow a company from startup to a $25 million business. The solution is seen as fine for smaller businesses with a few users, but there may be a need to evaluate other options beyond a certain revenue threshold.

Stability

Users have mentioned that it is stable, with ratings ranging from eight to nine out of ten. They have also mentioned that issues are rare, except for occasional connectivity problems when connecting to a bank account.

Some users have expressed caution when installing updates, as there may be bugs that need to be resolved. However, overall, the solution is considered stable and reliable, with no reported outages.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our QuickBooks Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

10%

Real Estate/Law Firm

10%

Legal Firm

Educational Organization

Non Tech Company

Construction Company

Consumer Goods Company

Wholesaler/Distributor

Energy/Utilities Company

Healthcare Company

Hospitality Company

Media Company

Non Profit

Retailer

Performing Arts

Manufacturing Company

Insurance Company

Logistics Company

Wellness & Fitness Company

Outsourcing Company

Compare QuickBooks with alternative products

Learn more about QuickBooks

QuickBooks Desktop Features:

Invoicing: QuickBooks Desktop allows users to create customized invoices with their company logo, track invoice status, and send invoices to customers directly from the software.
Expense Tracking: Users can easily track and categorize expenses, import expenses from bank accounts or credit cards, and attach receipts for record-keeping.
Financial Reporting: The software offers a wide range of pre-built reports such as profit and loss statements, balance sheets, and cash flow statements, providing valuable insights into the financial health of the business.
Bank Reconciliation: QuickBooks Desktop simplifies the process of reconciling bank accounts by automatically matching transactions from the bank statement with those in the software, reducing errors and ensuring accurate financial records.
Inventory Management: Businesses can efficiently manage their inventory with features like tracking stock levels, setting reorder points, and generating purchase orders to ensure optimal inventory levels.
Payroll Processing: QuickBooks Desktop provides payroll functionality, allowing users to easily calculate employee salaries, track time, manage payroll taxes, and generate pay stubs.
Customer and Vendor Management: Users can store customer and vendor contact information, track interactions, and maintain a complete record of transactions with them.
Chart of Accounts: QuickBooks Desktop enables users to create and customize a chart of accounts that aligns with their business structure and financial reporting needs.
Budgeting and Forecasting: Users can create budgets for different accounts and track actual performance against projected amounts, aiding in financial planning and decision-making.
Integration Capabilities: QuickBooks Desktop integrates with a wide range of third-party applications, such as CRM software and payment gateways, allowing for seamless data transfer and workflow automation.

QuickBooks Desktop Benefits:

Robust Accounting Functionality: QuickBooks Desktop offers a wide range of accounting features, including invoicing, expense tracking, bank reconciliation, and financial reporting. It provides comprehensive tools to handle all aspects of financial management.
Advanced Reporting Capabilities: The software provides in-depth reporting capabilities, allowing businesses to gain valuable insights into their financial performance. Users can generate customized reports, track key metrics, and make data-driven decisions.
Industry-Specific Versions: QuickBooks Desktop offers industry-specific versions tailored to the unique needs of different businesses, such as retail, manufacturing, and professional services. This ensures that businesses have access to features and functionality relevant to their industry.
Customization Options: Users can customize QuickBooks Desktop to align with their specific business requirements. They can create personalized invoices, set up unique chart of accounts, and customize templates to reflect their brand identity.
Integration with Business Applications: QuickBooks Desktop integrates with a variety of business applications, allowing seamless data exchange and reducing manual data entry. Integration with CRM software, payment gateways, and other tools streamlines workflows and improves overall efficiency.
Data Security and Control: With QuickBooks Desktop, businesses have control over their financial data as it is stored locally on their own systems. This gives them peace of mind regarding data security and privacy.
Scalability: QuickBooks Desktop is suitable for businesses of various sizes, from small startups to larger enterprises. It can handle growing data volumes and provide scalability as businesses expand.
Offline Access: Unlike cloud-based accounting solutions, QuickBooks Desktop allows users to access their financial data even without an internet connection. This can be beneficial in situations where internet access is limited or unreliable.
Longevity and Established Reputation: QuickBooks Desktop has been a trusted accounting software for many years and has built a strong reputation. It is widely used by businesses globally, providing assurance of its reliability and stability.
Dedicated Support: QuickBooks Desktop offers customer support through various channels, including phone and email. Users can get assistance with any technical issues or questions they may have.

Reviews from Real Users

Mimi Evans, owner & operator at Fearless Bookkeeping Services LLC, writes that QuickBooks Online has “Useful importing capability, beneficial inventory module, but lacking automation”

Another PeerSpot user, managing Partner at a tech services company, states that QuickBooks Online “Provides excellent tracking of my finances and is easy to use and deploy”.

Max Rubin, CFO at Make The Switch, says that "QuickBooks Online has improved my organization by offering a vast array of integrations with other products that allow you to improve process efficiencies while keeping the cost of your ERP or accounting software affordable."