Gusto Reviews

Name: Gusto
Brand: Gusto
Rating: 3.5 (3 reviews)

Vendor: Gusto

3.5 out of 5

3 reviews
75% willing to recommend

199 followers

What is Gusto?

Gusto provides payroll, benefits and HR to modern companies, by handling payments to employees and contractors and also electronically handling the paperwork necessary to help companies comply with tax, labor, and immigration laws.

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Gusto is the #22 ranked solution in top Benefits Administration solutions and #38 ranked solution in top Talent Management solutions. PeerSpot users give Gusto an average rating of 7.0 out of 10. Gusto is most commonly compared to UKG: Gusto vs UKG.

Buyer's Guide

Benefits Administration

March 2025

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Helped 842,466 peers since 2012

Featured Gusto reviews

Mimi Evans

Owner/Operator at Fearless Bookkeeping Services LLC

I think it's great that it syncs with QuickBooks Online and any payroll software that syncs with QuickBooks Online is great. My issue with their syncing was that every single account for a deduction went to a liability account, but not a lot of businesses run that way. As of September, they did not have the ability for me to put an employee's deduction for benefits in anything but a liability account; which made it not difficult, but added a manual step to the syncing of the entering of our payroll between Gusto and QuickBooks Online. I would also like for the tech support to be more responsive. Gusto also advertises their health benefits, but they don't do a good job of explaining why it's a better option to go through them. I think there's more communication that could be done on that. I also think that there are some HR benefits that they could be offering to these lower plans, without having to go to the Premium Plan. I think that that's something that they should consider in the future.

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it_user521778

Marketing & Operations Manager at a financial services firm with 51-200 employees

I think the product offering could be a little bit more enhanced. The Gusto scope of customers is typically for young companies which perhaps offer insurance so it helps with the kind of insurance platform, but it's a bit limiting for companies that are growing. So that's one area that I think could improve, and also if you have a payroll set up on a different system and you don't necessarily want to move it over to Gusto, that is an issue. The integration is not so good.

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Annon

Junior DevOps Engineer at a tech services company with 11-50 employees

Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form.

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Gusto mindshare

Product category:

As of March 2025, the mindshare of Gusto in the Benefits Administration category stands at 0.7%, down from 0.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Benefits Administration

Key learnings from peers

Valuable Features

"I appreciated the templates that they offered for new hires and onboarding."
"I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."

Room for Improvement

"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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