We performed a comparison between Gusto and UKG based on real PeerSpot user reviews.
Find out in this report how the two Benefits Administration solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I like the payroll part. We also use documents and forms whenever we hire, such as a new hire form for each state, and we like that as well."
"I appreciated the templates that they offered for new hires and onboarding."
"The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
"We use the tool for various functions, including payroll, HR, recruiting, onboarding, and workforce management. We've implemented all these modules across all the clients I've worked with."
"I like UKG's integration."
"The tool improved employee onboarding efficiency, especially in healthcare, where timely onboarding is crucial. This change directly impacted retention rates positively. It was a massive project that involved various teams working together. It took about a year to revamp the entire process and ensure compliance. However, once implemented, it improved employee satisfaction by saving them two whole days in the onboarding process."
"The solution's UI is good. Also, it is very easy to use."
"I have found the most valuable feature to be business intelligence and Cognos reporting."
"It is much easier to use and the customer service is better than our previous solution."
"The most valuable feature is being able to get time management reports which break out reclassified jobs and departments to separate areas of the company. This allows for better tracking of hours spent in certain jobs and where more hours may be needed."
"Their enrollment e-signature, enrollment forms, and other documents need a lot of work. Once we fill in the information, we cannot go back and change any of that. It's a time-taking process. If there is any mistake in the document and if we need to go and change a specific field in the form, it's not possible. We have to redo the entire form."
"In the beginning, their support was top-notch. And then around the beginning of 2022, and end of 2021, their support tanked. We used to get responses in the beginning within one to two business days, and towards the end, we were getting responses in one to two business weeks."
"UKG could be a little more flexible in some areas."
"The tool needs improvement on the configuration side."
"UKG has complex clock-in and clock-out features. It changes things too often, and it feels like the tool is constantly changing things without testing before implementing changes in production. Additionally, it doesn't communicate these changes very well."
"I would like to see more functionality in the next release to be able to get hours and dollars per calendar month rather than just by payroll in the Business Intelligence reports."
"One area where UKG could improve is in its ability to understand its own competency and then work hard to improve it."
"The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."
"Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."
"The navigation on the screen could be better. Sometimes, I have to dig a little bit deep to find what I need. Everything is there. It just needs to be a little bit smoother."
Gusto is ranked 14th in Benefits Administration with 3 reviews while UKG is ranked 6th in Benefits Administration with 119 reviews. Gusto is rated 7.0, while UKG is rated 8.0. The top reviewer of Gusto writes "Simple to use solution that offers a lot; gives employees the option to get cash advances". On the other hand, the top reviewer of UKG writes "A solution with the capability to integrate seamlessly with other third-party applications". Gusto is most compared with Sequoia People Platform and Namely, whereas UKG is most compared with Workday, SAP SuccessFactors, PeopleSoft, SAP HCM and Dayforce HCM. See our Gusto vs. UKG report.
See our list of best Benefits Administration vendors and best Talent Management vendors.
We monitor all Benefits Administration reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.