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PeopleSoft vs UKG comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.4
PeopleSoft offers a strong ROI with cost-effective implementation and maintenance compared to alternatives like Oracle and SAP.
Sentiment score
6.2
Respondents noted improved efficiencies and benefits from UKG, but many were uncertain about measuring precise ROI.
 

Customer Service

Sentiment score
5.7
PeopleSoft's customer service is satisfactory, with responsive support, varying quality, and improvement needed in speed and expertise.
Sentiment score
7.1
UKG's customer service quality varies; technical support is generally effective but sometimes inconsistent, with excellent or delayed experiences.
 

Scalability Issues

Sentiment score
7.6
PeopleSoft is praised for its scalability, seamless integration, stability, and adaptability, effectively supporting diverse organizational needs and growth.
Sentiment score
7.4
UKG is rated highly for scalability, user-friendliness, and flexibility, supporting medium to large companies effectively.
 

Stability Issues

Sentiment score
7.6
PeopleSoft is stable and reliable, with occasional bugs, earning high marks for stability despite minor infrastructure challenges.
Sentiment score
7.1
UKG is stable with quick issue resolution, despite occasional payroll interruptions, report errors, and time clock hardware problems.
 

Room For Improvement

PeopleSoft needs improvements in user interface, performance, integration, support, customization, and documentation to address current challenges.
UKG needs improved support, clearer processes, seamless integration, and updated features for better usability and system stability.
 

Setup Cost

PeopleSoft's pricing is substantial, influenced by users and modules, offering significant value through customization and flexible agreements.
UKG's pricing offers mid-range costs with volume discounts, emphasizing module understanding and negotiation for optimal ROI.
 

Valuable Features

PeopleSoft offers customizable, robust features for HR and finance, seamless integration, reliable reporting, and strong security, enhancing business appeal.
UKG provides payroll processing, self-service features, recruitment tools, and data integration to enhance efficiency and employee retention.
It aids me from an auditing perspective, as it's all system-driven, and cannot be altered.
 

Categories and Ranking

PeopleSoft
Ranking in Benefits Administration
4th
Ranking in Talent Management
5th
Ranking in Talent Acquisition
4th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
83
Ranking in other categories
ERP (9th), Activity Based Costing Software (4th), Demand Management (2nd)
UKG
Ranking in Benefits Administration
5th
Ranking in Talent Management
6th
Ranking in Talent Acquisition
5th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
124
Ranking in other categories
Employee Scheduling Software (1st), Cloud HCM (5th), Employee Time Tracking Software (2nd), HR Analytics Software (1st)
 

Mindshare comparison

As of February 2025, in the Benefits Administration category, the mindshare of PeopleSoft is 10.1%, down from 14.6% compared to the previous year. The mindshare of UKG is 7.3%, up from 6.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration
 

Featured Reviews

UshaKatyal - PeerSpot reviewer
A mature solution that needs right implementation
I think PeopleSoft HR is pretty good and very mature. The people who built PeopleSoft now work on Workday. Workday has asked me to join them as an employee a few times, but I don't take anyone's employment because Workday isn't very user-friendly. With PeopleSoft, you can do a lot. Oracle now bundles PeopleSoft and calls it Oracle Cloud, but the programs are the same. Recruiters often don't know this and say you're not qualified if you don't have Oracle Cloud experience. However, Oracle has just put PeopleSoft in the cloud and packaged it as Oracle Cloud. Overall, if the solution is implemented correctly, it runs very smoothly. I think people shouldn't customize it. They should use it as is and try to adapt to it. Many people didn't understand PeopleSoft at first. For example, during COVID, some companies hired offshore people who didn't know what they were doing and messed everything up. You need to know the rules and regulations of the country where you're implementing the tool because every country has different rules for HR, benefits, and payroll. Canadian payroll differs from US payroll, but they're on the same platform in the solution. It's a very mature system, but people prefer newer options like Oracle Cloud. I was also involved with SAP S/4HANA. I don't think it's good for the government sector because government workers are a bit lazy about technical things. I understand S/4HANA because I have a technical background. It has a different structure, while PeopleSoft has more of a file and table structure, which is easier. If the tables are set up wrong, things go wrong. But if you know how to set it up correctly, it runs smoothly, and you can adjust it if needed. The problem is that companies are hiring big consulting firms that want money. They hire offshore people who don't know the country's rules and do programming. If you buy a package and still have to do custom programming, why buy the package at all? These days, I'm doing a lot of business process reengineering for people because they don't know how to implement it correctly. If you implement it right, you can reduce manual work. However, it depends on change management and how senior management handles it. It works fine if you implement the tool on-site or hybrid, not cloud and do it correctly. But in a cloud situation, there are problems. Many countries change their payroll and benefits rules often. With the cloud, you can't easily change things. You have to ask the company to make changes, which costs much money. People who don't want an IT department go for the cloud. But I've seen many companies fail with the cloud. The cloud is just everything packaged together. Your data sits in someone else's cloud, and you must accept whatever they do. Payroll is very sensitive. If payroll is wrong, the whole company suffers. I've worked on the financial and school sides, too. I'm comfortable with the tool if it's implemented correctly. But many companies don't implement it right, which is why they might say it is too much. I did a big project for an oil and gas company. I was a program control manager with 51 people under me. We used Oracle, but Oracle isn't as good as PeopleSoft for payroll. If the solution is implemented correctly, it's fine. But you need the right implementer. Big consulting firms often give wrong information and use inexperienced people. For maintenance, PeopleSoft sends updated rules to new tables at year-end. You compile the new tables and start the new year. But you need to know which changes apply to your country. I talk to many senior PeopleSoft people and always get LinkedIn messages about business opportunities. I now help about 50 clients when they have problems, but I'm not traveling. If you know the HR and payroll business well, you can implement anything - PeopleSoft, Oracle, or S/4HANA. I've done all of these. S/4HANA is more complicated and technical. It's similar to an old software called IDMS. You have to be very technical, and if you don't do it right, it won't work. I rate the overall solution a seven out of ten.
Lonnie Fluck - PeerSpot reviewer
Helps us establish system front-end and back-end connectivity, but the recruiting features need improvement
I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
9%
University
9%
Government
8%
Educational Organization
90%
Computer Software Company
1%
Healthcare Company
1%
Manufacturing Company
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What are the differences between Oracle HCM Cloud and PeopleSoft?
Although both are solutions to manage HR, their differences make each one suitable for different companies. Oracle Cloud HCM is a platform for connecting all human resource processes in your organ...
What do you like most about PeopleSoft?
I use the reporting feature occasionally to check for potential improvements in timesheets. We have integrated it with Power BI.
What needs improvement with UKG?
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modul...
What is your primary use case for UKG?
I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used f...
 

Comparisons

 

Also Known As

No data available
UKG Pro, UKG Dimensons, UKG Ready
 

Overview

 

Sample Customers

BMI Healthcare, Lone Star College System, Jefferson County Public Schools, Griffith University, Los Rios Community College District, Tervita Corporation, INFRA S.A. de C.V., ICF Habitat, Central Washington University, Tech Mahindra Limited, Cognizant Technology Solutions, Stanford Childrens Health
Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
Find out what your peers are saying about PeopleSoft vs. UKG and other solutions. Updated: January 2025.
838,713 professionals have used our research since 2012.