At the top of UKG is a help button or tool button or whatever you want to call it. If you type in how to run a report or just type in the word report, it will pick up the keywords and give you a user guide. With some people, you literally have to spell it out, like, click this or click that, and UKG doesn't do that for you. It will just tell you to click on a particular icon, but it doesn't show you how to do it easily. For me, the tool is fine, but I am talking about the product at the site level. The tool is perfect for an administrator or someone who is building the system in the background. It is something that can be described as an area that is beyond easy for us to handle. Still, considering my statements mentioned above, I would say that I am referring to people who are actually using it on the floor, specifically the front-end users. The tool is perfect for me, and it is super user-friendly. For a back-end user, the tool is beyond user-friendly. It is just the front-end users who have issues with the tool. I have been getting quite a few internal complaints from literally all of the front-end users of the tool who complain that it is an old system. I would definitely recommend UKG to others, especially if I leave the glitches aside because the product is working in such areas. My company is also aware that UKG is working on UKG Pro. Coming off from UKG Dimensions and moving to UKG Pro is different since there is more security that UKG is working on right now. The good thing about UKG's team is that when we find something is wrong, we have UKG's community where we can chat with other people. It is like a chat platform where we can chat with each other and inform them whatever we want. My company can inform others what we had picked up as a back-end user and what the glitches are in the tool. UKG is one of the few systems that is coming up in the world, open to change and improvements, whereas the other systems I have worked on are setting their ways, and if someone wants to have the system or someone wants to manipulate it, people find a way because, I mean, if you look at the global banking apps and stuff over what is happening around the world with people getting hacked. I got hacked yesterday in my banking app, so it is like a nightmare. UKG, for me personally, has glitches, but for a back-end user, it is a good system. If UKG was for a front-end user, I would say that our company's people on the floor who are front-end users don't utilize it that much, and it may be because they are not open to change. UKG's support team is amazing, and the working relationship you can have with them is such that you will feel they are a part of your company. I recommend the tool to others. As the tool has a lot of room for improvement, and UKG needs the security part to be updated, I rate the overall product a seven out of ten.
I will recommend the solution to others. If an organization has a good number of employees and wants to manage them, UKG is a good tool. It will save them time and money. Overall, I rate the product an eight out of ten.
The workforce management module has improved after the merger with Kronos. The biggest problem with UKG is that we don't always have our business requirements fully defined before we start the implementation. I advise anyone considering UKG to ensure our business requirements are clearly defined beforehand. Overall, I would rate UKG an eight out of ten.
I rate UKG a nine out of ten. My biggest advice for UKG would be to emphasize the full HCM suite. Utilizing the entire suite, especially with the new time and attendance tools, elevates UKG above other options. Companies that integrate UKG fully, rather than just using parts of it alongside other systems, will likely see significant benefits. Like any software suite, UKG works best when all components are utilized together. In my experience, it functions like a well-oiled machine when properly set up.
I recommend others to use UKG. I recommend that those planning to use the solution ensure that the implementation and support partners are the same. This can lead to more stabilization of the application as a whole. Overall, I rate this solution a nine out of ten.
I would advise checking the entirety of the use cases they have. We started with a few modules, and then the company found out that they had different modules that could be incremented in the solution, and now, we are using more parts of the system. So, evaluate everything before making a decision and make sure you have all the features you need right from the beginning. I would rate it an eight out of ten. It is a very good solution. They are on a good path. It definitely has room for improvement like every other solution in the market. They just need to improve it a little bit in terms of usability, and that's all. It looks complete to me.
Sr HRIS Analyst at a real estate/law firm with 201-500 employees
Real User
2021-12-08T01:36:00Z
Dec 8, 2021
It is a huge time investment. All of these systems are very extensive. While implementing, a lot of other groups have had additional resources to help with the day-to-day things. We were fortunate to be able to do the implementation during COVID. Everyone was working from home, and that was the best time to do an implementation. We were able to see all hands on deck and put in the required hours for its implementation. My boss was amazing, and she had put in a lot of hours scrubbing the data to make sure we have good, clean data in our new system. I can't thank her enough for all of the time that our team put in on this implementation. There were just three of us who were helping everyone else with their pieces. There is a learning curve depending on what you're trying to do, but that's with any of such solutions. I would rate it a 10 out of 10. It has the ability to be very agile, and it is robust.
Payroll Systems Admin at a healthcare company with 501-1,000 employees
Real User
2021-11-18T23:50:11Z
Nov 18, 2021
Most people that are looking for this type of solution are comparing UKG with other companies and they might find a cheaper product, but they need to think long term. Additionally, they need to look at the combination of products that UKG offers and try to find something in comparison, the money is worth it. I'm not saying it's more expensive. I don't know. However, it definitely should be on the top of everybody's list because it's such a good combination, the Kronos and the UKG pro, Ultimate Kronos Group. The reliability and the expertise which they deliver are wonderful. I rate UKG a ten out of ten.
Senior Manager IT at a manufacturing company with 10,001+ employees
Real User
2021-07-30T08:40:02Z
Jul 30, 2021
I would advise giving yourself a lot of time to do the foundational work. That's what we did, and that's why it took two years. It is very hard to change anything going forward if you get the foundation wrong. I would rate UKG a six out of 10. It does have vast room for improvement, mainly because it is not one system built on the same foundation. It has multiple disjointed pieces, and they do not work together smoothly.
Chief Executive Officer at a manufacturing company with 201-500 employees
Real User
2020-06-28T08:51:00Z
Jun 28, 2020
We're simply customers. We're not resellers of the solution, and we don't have a partnership with the company. We take a client who's moving off of ADP, for example, on to UltiPro, and we act as a liaison. We get very in-depth and build a relationship with their project manager, their systems consultant, technical consultant, time and attendance, etc. We're very involved with the solution and have a lot of contacts at the company. We just don't have a pure partner profile with them. They know who we are, they know what we do, however, I'm not willing to sign up to be a partner with them due to the fact that a lot of our jobs and a lot of our opportunities come from other UltiPro partners who have gone in and failed at proper implementations. In those cases, we go in and fix things. I'm not interested in becoming a partner. They've been begging me for five years now and I'm not going to do it. Our people are very advanced and I don't have any of them certified on the solution. And yet, we can run circles around other certified users. The certification process is nothing but a moneymaker for Ultimate, in my opinion. I'm not sure which version of the solution we're currently using. We do have an agreement with them to where it's always at its most current version status. Therefore, it should be whatever the latest version is. I'd rate the solution eight out of ten.
At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.
We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful.
At the top of UKG is a help button or tool button or whatever you want to call it. If you type in how to run a report or just type in the word report, it will pick up the keywords and give you a user guide. With some people, you literally have to spell it out, like, click this or click that, and UKG doesn't do that for you. It will just tell you to click on a particular icon, but it doesn't show you how to do it easily. For me, the tool is fine, but I am talking about the product at the site level. The tool is perfect for an administrator or someone who is building the system in the background. It is something that can be described as an area that is beyond easy for us to handle. Still, considering my statements mentioned above, I would say that I am referring to people who are actually using it on the floor, specifically the front-end users. The tool is perfect for me, and it is super user-friendly. For a back-end user, the tool is beyond user-friendly. It is just the front-end users who have issues with the tool. I have been getting quite a few internal complaints from literally all of the front-end users of the tool who complain that it is an old system. I would definitely recommend UKG to others, especially if I leave the glitches aside because the product is working in such areas. My company is also aware that UKG is working on UKG Pro. Coming off from UKG Dimensions and moving to UKG Pro is different since there is more security that UKG is working on right now. The good thing about UKG's team is that when we find something is wrong, we have UKG's community where we can chat with other people. It is like a chat platform where we can chat with each other and inform them whatever we want. My company can inform others what we had picked up as a back-end user and what the glitches are in the tool. UKG is one of the few systems that is coming up in the world, open to change and improvements, whereas the other systems I have worked on are setting their ways, and if someone wants to have the system or someone wants to manipulate it, people find a way because, I mean, if you look at the global banking apps and stuff over what is happening around the world with people getting hacked. I got hacked yesterday in my banking app, so it is like a nightmare. UKG, for me personally, has glitches, but for a back-end user, it is a good system. If UKG was for a front-end user, I would say that our company's people on the floor who are front-end users don't utilize it that much, and it may be because they are not open to change. UKG's support team is amazing, and the working relationship you can have with them is such that you will feel they are a part of your company. I recommend the tool to others. As the tool has a lot of room for improvement, and UKG needs the security part to be updated, I rate the overall product a seven out of ten.
I will recommend the solution to others. If an organization has a good number of employees and wants to manage them, UKG is a good tool. It will save them time and money. Overall, I rate the product an eight out of ten.
I rate the product a five out of ten.
The workforce management module has improved after the merger with Kronos. The biggest problem with UKG is that we don't always have our business requirements fully defined before we start the implementation. I advise anyone considering UKG to ensure our business requirements are clearly defined beforehand. Overall, I would rate UKG an eight out of ten.
I rate UKG a nine out of ten. My biggest advice for UKG would be to emphasize the full HCM suite. Utilizing the entire suite, especially with the new time and attendance tools, elevates UKG above other options. Companies that integrate UKG fully, rather than just using parts of it alongside other systems, will likely see significant benefits. Like any software suite, UKG works best when all components are utilized together. In my experience, it functions like a well-oiled machine when properly set up.
I rate UKG eight out of 10. We haven't had any problems with it so far.
I recommend others to use UKG. I recommend that those planning to use the solution ensure that the implementation and support partners are the same. This can lead to more stabilization of the application as a whole. Overall, I rate this solution a nine out of ten.
I would advise checking the entirety of the use cases they have. We started with a few modules, and then the company found out that they had different modules that could be incremented in the solution, and now, we are using more parts of the system. So, evaluate everything before making a decision and make sure you have all the features you need right from the beginning. I would rate it an eight out of ten. It is a very good solution. They are on a good path. It definitely has room for improvement like every other solution in the market. They just need to improve it a little bit in terms of usability, and that's all. It looks complete to me.
It is a huge time investment. All of these systems are very extensive. While implementing, a lot of other groups have had additional resources to help with the day-to-day things. We were fortunate to be able to do the implementation during COVID. Everyone was working from home, and that was the best time to do an implementation. We were able to see all hands on deck and put in the required hours for its implementation. My boss was amazing, and she had put in a lot of hours scrubbing the data to make sure we have good, clean data in our new system. I can't thank her enough for all of the time that our team put in on this implementation. There were just three of us who were helping everyone else with their pieces. There is a learning curve depending on what you're trying to do, but that's with any of such solutions. I would rate it a 10 out of 10. It has the ability to be very agile, and it is robust.
Most people that are looking for this type of solution are comparing UKG with other companies and they might find a cheaper product, but they need to think long term. Additionally, they need to look at the combination of products that UKG offers and try to find something in comparison, the money is worth it. I'm not saying it's more expensive. I don't know. However, it definitely should be on the top of everybody's list because it's such a good combination, the Kronos and the UKG pro, Ultimate Kronos Group. The reliability and the expertise which they deliver are wonderful. I rate UKG a ten out of ten.
I would advise giving yourself a lot of time to do the foundational work. That's what we did, and that's why it took two years. It is very hard to change anything going forward if you get the foundation wrong. I would rate UKG a six out of 10. It does have vast room for improvement, mainly because it is not one system built on the same foundation. It has multiple disjointed pieces, and they do not work together smoothly.
We're simply customers. We're not resellers of the solution, and we don't have a partnership with the company. We take a client who's moving off of ADP, for example, on to UltiPro, and we act as a liaison. We get very in-depth and build a relationship with their project manager, their systems consultant, technical consultant, time and attendance, etc. We're very involved with the solution and have a lot of contacts at the company. We just don't have a pure partner profile with them. They know who we are, they know what we do, however, I'm not willing to sign up to be a partner with them due to the fact that a lot of our jobs and a lot of our opportunities come from other UltiPro partners who have gone in and failed at proper implementations. In those cases, we go in and fix things. I'm not interested in becoming a partner. They've been begging me for five years now and I'm not going to do it. Our people are very advanced and I don't have any of them certified on the solution. And yet, we can run circles around other certified users. The certification process is nothing but a moneymaker for Ultimate, in my opinion. I'm not sure which version of the solution we're currently using. We do have an agreement with them to where it's always at its most current version status. Therefore, it should be whatever the latest version is. I'd rate the solution eight out of ten.