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UKG vs Workday comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
UKG's customer service quality varies; technical support is generally effective but sometimes inconsistent, with excellent or delayed experiences.
No sentiment score available
Workday customer service gets mixed reviews; appreciated for responsiveness, but lacks speed and expertise in regional needs.
 

Room For Improvement

Sentiment score
4.2
UKG needs improved support, clearer processes, seamless integration, and updated features for better usability and system stability.
Sentiment score
5.3
Workday needs improvements in analytics, global payroll, UI, integration, customization, support responsiveness, and cost-effectiveness to enhance user experience.
 

Scalability Issues

Sentiment score
8.2
UKG is rated highly for scalability, user-friendliness, and flexibility, supporting medium to large companies effectively.
Sentiment score
8.2
Workday's scalability and customization effectively support diverse organizations, ensuring adaptability and integration across departments and locations.
 

Setup Cost

No sentiment score available
UKG's pricing offers mid-range costs with volume discounts, emphasizing module understanding and negotiation for optimal ROI.
Sentiment score
3.0
Workday's high pricing is justified by comprehensive features and support, though smaller organizations may find it costly.
 

Stability Issues

Sentiment score
6.9
UKG is stable with quick issue resolution, despite occasional payroll interruptions, report errors, and time clock hardware problems.
Sentiment score
8.3
Workday is praised for its reliability, achieving 97% uptime, with most users rating stability between seven and ten.
 

Valuable Features

Sentiment score
7.7
UKG provides payroll processing, self-service features, recruitment tools, and data integration to enhance efficiency and employee retention.
Sentiment score
8.4
Workday offers user-friendly navigation, integration tools, and HR capabilities, enhancing efficiency through customization, analytics, and secure data management.
 

Categories and Ranking

UKG
Ranking in Benefits Administration
5th
Ranking in Talent Management
5th
Ranking in Cloud HCM
5th
Ranking in Talent Acquisition
5th
Average Rating
7.8
Reviews Sentiment
6.6
Number of Reviews
124
Ranking in other categories
Employee Scheduling Software (1st), Employee Time Tracking Software (3rd), HR Analytics Software (1st)
Workday
Ranking in Benefits Administration
1st
Ranking in Talent Management
2nd
Ranking in Cloud HCM
2nd
Ranking in Talent Acquisition
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
55
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Cloud HCM category, the mindshare of UKG is 5.1%, down from 6.1% compared to the previous year. The mindshare of Workday is 18.0%, down from 19.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM
 

Featured Reviews

Lonnie Fluck - PeerSpot reviewer
Helps us establish system front-end and back-end connectivity, but the recruiting features need improvement
I used UKG to track applicants and create job descriptions. We built the electronic onboarding system to be used nationwide and created a path to integrate with the backend The product's most valuable feature is the ability to establish connectivity between the front and the back end,…
Sarvesh Kumar Jha - PeerSpot reviewer
Easy to use and provides great flexibility and security
Implementing the solution is generally not easy because it depends on our client's landscape. In the last one and a half years, Workday has started a new implementation approach called launch implementation. This approach allows you, as a client organization, to implement Workday in a shorter amount of time, given that you fulfill certain criteria. It depends on the number of subsidiaries and employees you have and their compensation structure. If it's not too complex, Workday provides its clients with this new approach called launch, where they can quickly onboard with the Workday without many complex requirements. The general implementation for Fortune 500 companies is always complex.
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Top Industries

By visitors reading reviews
Educational Organization
88%
Computer Software Company
1%
Healthcare Company
1%
Financial Services Firm
1%
Educational Organization
31%
Computer Software Company
9%
Financial Services Firm
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with UKG?
Our company is testing the UKG Ready Mobile App, but there are some glitches. I feel that in the system when you log on to Kronos, UKG Dimensions, and UKG Workforce Central, we have different modul...
What is your primary use case for UKG?
I worked with UKG globally, assisting with its implementation in 59 countries. In my company, we use it for the timekeeping aspect offered, payroll purposes, and other stuff like that. It is used f...
What are the biggest differences between Workday, Oracle Cloud and SAP SuccessFactors?
Differences between Workday, Oracle Cloud,w and SAP SuccessFactors:w Oracle: "simple interface and deep customization to suit the purpose." SAP: Multiple functionalities that increase process effi...
What do you like most about Workday?
I like its UI and UX. When we were using Oracle or SAP, the UI/UX wasn't very user-friendly for the employees.
What is your experience regarding pricing and costs for Workday?
If you go with the launch implementation approach, the solution is generally not very expensive. If you want to add more features to your subscription, Workday becomes expensive. The solution is fl...
 

Comparisons

 

Also Known As

UKG Pro, UKG Dimensons, UKG Ready
No data available
 

Learn More

 

Overview

 

Sample Customers

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon
AAA, Allied Global, Avago Technologies Limited, Aviva, Cardinal Health, CareFusion, Chiquita Brands International, Equifax, Flextronics, HP, Life Time Fitness, McKee Foods, MGM Resorts International, Sanofi, ServiceSource International, Symantec, TripAdvisor, Yahoo!
Find out what your peers are saying about UKG vs. Workday and other solutions. Updated: November 2024.
816,406 professionals have used our research since 2012.