Shopify Reviews

Name: Shopify
Brand: Shopify
Rating: 4.2 (10 reviews)

4.2 out of 5

10 reviews
100% willing to recommend

327 followers

What is Shopify?

Shopify is an easy to use, fast, and secure eCommerce platform. Its CMS platform comes with several dynamic and useful features to help users create and manage their websites. The solution’s high-end security features, insightful analytics, user-friendly interface, and vast range of third-party integrations makes it one of the top platforms in the market.

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Shopify is the #4 ranked solution in top eCommerce Platforms. PeerSpot users give Shopify an average rating of 8.4 out of 10. Shopify is most commonly compared to SAP Commerce Cloud: Shopify vs SAP Commerce Cloud. Shopify is popular among the midsize enterprise segment, accounting for 64% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 60% of all views.

Helped 838,533 peers since 2012

Featured reviews

Janis Karasa

Freelance Web Developer at Self Employed

If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there. Shopify is similar to WordPress. It's a content management system specifically built for e-commerce. You can add your products, upload photos, and set up your store fairly easily, even if you don't know how to code. It's designed for people who don't know how to code but want to create a basic online store. Some business owners don't want to deal with this, so they hire web developers specializing in Shopify to help set up their online store. If you're not satisfied with the default settings or appearance of your Shopify store, you can also hire a Shopify specialist to customize the code, layout, and other aspects of the website that you can't modify within Shopify itself. What I like most about the tool is its ability to integrate applications. You can add various apps, such as review applications to handle reviews or apps that help with upselling. There are many different applications available. Another feature I appreciate is the ability to connect your store to your Instagram or Meta account. It is also user-friendly.

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Manmohan Singh Negi

Co-Founder at Express Alley

Shopify has streamlined our company's online sales process since its very best part stemmed from the fact that it has hosted its application on the server, owing to which there is no need to think about areas, like CDN or speed optimization, which are aspects that can be worrisome in WooCommerce. With Shopify, users need not worry about the updates since the tool takes care of such areas, but there is always a need to update the plug-in options when it comes to WooCommerce. Sometimes, the plug-ins are not compatible, which is a very big problem when it comes to WooCommerce. In WooCommerce, there is a need to keep updating it since the plug-ins are not compatible at times, which creates problems. Shopify's feature that has had the most significant impact on our business efficiency is related to the area of SEO with tagging, which helps our company and clients a lot. The optimization and cache management to keep the speed of the tool at a very good pace so that it does not hamper our client's work is helpful. The customers who use Shopify don't face any problems when accessing the website. Speaking about the cost-effectiveness of using Shopify in our business, we are a service-based company that uses Shopify based on recommendations from our clients. Shopify has a very good pricing model. The licenses for B2C models are available at a very good price. Shopify gives you a free account to begin with, making it a nice choice to start off with, especially if you have a limited or small number of products. Shopify has a lot of built-in features since it is an on-premises e-commerce application, so users need not worry about cache, optimization, or CDN. For startup businesses, Shopify is a good product if you want to indulge in the hassle-free development of applications without the involvement of any third-party applications. Shopify provides you with useful features in the areas of security, optimization, and CDN. With Shopify, everything comes in one bucket. Shopify is one of the best tools for those who want to start their e-commerce application. I rate the overall tool an eight out of ten.

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Amira Elamir

Wordpress developer and Forntend at JVDR

I currently use both WordPress and Shopify. I have noticed that WordPress is more flexible and customizable than Shopify, but some clients like Shopify for its SEO features. However, Shopify can be pricier over time, and cost is an important factor for clients when deciding between the two platforms. While Shopify has its strengths, cost is still a key consideration for clients, and the choice between Shopify and WordPress ultimately depends on specific client requirements.

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Shopify mindshare

As of February 2025, the mindshare of Shopify in the eCommerce Platforms category stands at 10.4%, up from 9.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

eCommerce Platforms

PeerAnalyst reports

Type	Title	Date
Category	eCommerce Platforms	Feb 20, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 20, 2025	Download
Comparison	Shopify vs Salesforce Commerce Cloud	Feb 20, 2025	Download
Comparison	Shopify vs SAP Commerce Cloud	Feb 20, 2025	Download
Comparison	Shopify vs Adobe Commerce	Feb 20, 2025	Download

Title	Rating	Mindshare	Recommending
SAP Commerce Cloud	4.0	15.1%	77%	18 interviews Add to research
Salesforce Commerce Cloud	4.0	16.1%	88%	30 interviews Add to research

Valuable Features

Shopify offers user-friendliness, fast e-commerce setup, and secure hosting. It includes built-in features like discount codes and integrations with payment gateways and logistics. Users manage backend tasks like product uploads and customizations easily. Its inventory system and strong SEO capabilities are key. Businesses can create a store without coding and enhance functionality with apps. The platform provides a free trial, allowing users to test features and customize as needed for their e-commerce needs.

"Shopify is easy to start and has an intuitive onboarding process for customers."
"If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there."
"For the initial setup phase, many online tutorials are available, making the process easy."

Room for Improvement

Shopify's customization and user-friendliness require enhancement for those without coding knowledge. Integration with platforms like Facebook and Instagram could improve customer interaction. The platform's cost-effectiveness is another area for development, given the reliance on paid apps. Features like database access, wholesale support, and expanded product variants are requested. Challenges in transitioning from Shopify, slow technical support response, and limited built-in features for ratings and reviews are noted as needing attention. Inventory management and third-party integrations also suggest room for growth.

"Shopify users pay a higher commission as they scale."
"Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased this limit to 1,000 variations, greatly improving the platform's functionality. Besides that, I don't see any major issues that need improvement."
"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."

Pricing

Shopify setup cost is $0, with plans ranging from $29 to $79 monthly, reaching up to $300 for premium options. Transaction fees are around 2% unless waived by Shopify Payments. Additional costs may arise from app integrations, which are affordable and enhance functionality. Shopify offers a 14-day trial and no need for external hosting, contrasting with platforms like Magento or WordPress. Enterprise buyers should evaluate potential expenses for multiple sites, as subscriptions are required for each.

"The tool's pricing depends on how big your online store is."
"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."
"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

Popular Use Cases

Businesses primarily use Shopify to create scalable online stores with integrated features and apps, enabling direct sales through websites, marketplaces, and social media. Users prefer themed stores customized with specific branding elements and payment gateways. They benefit from comprehensive customization for product variations and seamless integration with third-party methods. Companies leverage Shopify's capabilities for building, maintaining, and enhancing clients' e-commerce needs, supporting businesses in managing and increasing online sales efficiently.

Service and Support

Shopify's customer and technical support is consistently rated as excellent, available 24/7 via phone, chat, or email. Most users find support responsive, quick to resolve issues, and knowledgeable, particularly when app recommendations or website issues arise. Some users, however, felt the need for hiring additional experts for specific customizations, as support quality may fluctuate based on chosen package. Documentation helps many avoid contacting support, indicating its clarity and usefulness.

Deployment

Shopify's initial setup is straightforward and efficient. Users find creating a store quick, with the process starting from their partner account. Essential details such as physical address and business name are required. It's a SaaS model, making installation unnecessary. Setup can be completed within a week with some graphic and technical skills. Many find online resources helpful. Selecting a unique store name is advised. Shopify's templates facilitate easy customization, and users rate its setup highly for ease and effectiveness.

Scalability

Shopify's scalability is highly regarded, allowing users to start small and expand, upgrading to more advanced accounts if necessary. It efficiently manages traffic and supports integration with platforms like Facebook and Amazon. Some users find it expensive compared to alternatives, suggesting limited customization for enterprise needs. Resource control is less flexible compared to other options. Users generally rate it between six and eight out of ten, noting it as competent yet potentially costly for large-scale usage.

Stability

Shopify stability is frequently highly rated, often scoring 8 to 10. Users appreciate its quick backup capability and consistent availability, with few crashes reported. Some experience minor issues during global updates and find server problems rare. Customization generally remains trouble-free, but some believe it could score slightly lower, around 6, due to occasional downtime.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Shopify Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

60%

Computer Software Company

Retailer

Financial Services Firm

Manufacturing Company

Real Estate/Law Firm

Wholesaler/Distributor

Hospitality Company

Non Profit

Media Company

Government

Construction Company

Outsourcing Company

Healthcare Company

Pharma/Biotech Company

University

Marketing Services Firm

Energy/Utilities Company

Performing Arts

Recreational Facilities/Services Company

Logistics Company

Compare Shopify with alternative products

Learn more about Shopify

Shopify Features

Shopify has many valuable key features. Some of the most useful ones include:

Customizable templates
Shopify POS
Out-of-the-box SEO tools
Shopify dropshipping
Shopify analytics
Abandoned cart reminders
App store

Shopify Benefits

There are several benefits to implementing Shopify. Some of the biggest advantages the solution offers include:

Better security: Because Shopify provides 256-bits SSL Certification to every website and is Level-1 PCI Compliant, you have guaranteed security that ensures the complete safety of sensitive customer information, including credit card details, phone numbers, email IDs, home addresses, etc.

Personalization options: Because Shopify is a very versatile platform, it provides several different built-in tools and options that allow you to personalize your website according to your specific needs and requirements. In addition to being able to customize website themes, users can offer customers personalized coupons, sale notifications, different shipping options, and payment methods.

Smartphone compatibility: Shopify is compatible with smartphones and other mobile devices, making it easy for users to design, host, and manage websites.

User-friendly interface: The platform’s functionalities are easy to understand because Shopify comes with a very easy-to-use user interface.

Fast loading speed: Shopify is designed with robust and optimized hardware to enable fast loading speeds so websites can load in seconds.

Free 24/7 customer service: Another advantage of Shopify is that it provides customer service around the clock. They have community forums, chat, and voice support services available for their clients to help them resolve issues quickly. Shopify also has a vast database of FAQs.

Thousands of applications: Shopify has its own app store so users can choose from thousands of applications to add new features to their eCommerce store. The app store also enables the content management system to be lightweight and provides desired features to its customers.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Shopify solution.

Badrilal P., Shopify Developer at Freelance, says, “Shopify can be used without any coding knowledge; just drag and drop and configuring, those are the basics. It's a great solution for people who are in the initial phase of their business. They can use it to easily set up a store that includes product info, product pricing, add to cart, payment methods, gateway integration, menus, contact us forms, and inquiry forms. Anyone can set those features up in one day using Shopify. That's a huge benefit for our customers.”

PeerSpot user Tushar K., Co-founder at Dotmagic Infotech/Shopify Expert at Dotmagic Infotech, mentions, “The most valuable features are the core structure and backend structure. Our clients are easily able to manage their sites at the backend. Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization. It is all very easy to handle.”

Shopify customers

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree