SAP Commerce Cloud vs Shopify comparison

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SAP Commerce Cloud

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Executive Summary

We performed a comparison between SAP Commerce Cloud and Shopify based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed SAP Commerce Cloud vs. Shopify Report (Updated: December 2024).

SAP Commerce Cloud vs. Shopify

December 2024

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Helped 823,795 peers since 2012

Categories and Ranking

SAP Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Shopify

Ranking in eCommerce Platforms

5th

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the eCommerce Platforms category, the mindshare of SAP Commerce Cloud is 15.8%, down from 19.9% compared to the previous year. The mindshare of Shopify is 11.0%, up from 8.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

JiteshArora

Senior Consultant at Deloitte

Can be connected to any of the SAP tools and is a complete e-commerce system

The WCS management or content management is not that great. Every one and a half to two years, Hybris stops updating or supporting previous versions. This means that the end-customer has to update their version every time. SAP Hybris can work on the virtual commerce (VR) feature, which is new to the market.

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Janis Karasa

Freelance Web Developer at Self Employed

Helps to set up an online store for businesses

If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there. Shopify is similar to WordPress. It's a content management system specifically built for e-commerce. You can add your products, upload photos, and set up your store fairly easily, even if you don't know how to code. It's designed for people who don't know how to code but want to create a basic online store. Some business owners don't want to deal with this, so they hire web developers specializing in Shopify to help set up their online store. If you're not satisfied with the default settings or appearance of your Shopify store, you can also hire a Shopify specialist to customize the code, layout, and other aspects of the website that you can't modify within Shopify itself. What I like most about the tool is its ability to integrate applications. You can add various apps, such as review applications to handle reviews or apps that help with upselling. There are many different applications available. Another feature I appreciate is the ability to connect your store to your Instagram or Meta account. It is also user-friendly.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"We have found the B2B, B2C and D2C very valuable."

"SAP Hybris provides us with all of the e-commerce features that a client could need."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"Hybris offers a platform designed for speed."

More SAP Commerce Cloud pros

"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."

"If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there."

"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."

"The most valuable feature is its strong SEO capabilities."

"For the initial setup phase, many online tutorials are available, making the process easy."

"The solution is highly customizable for our store’s e-commerce needs. We don't need to write any code as all the required features are already inbuilt. The front end can be easily customized. Moreover, this tool offers built-in integrations with payment gateway, messaging services like SMS and email, and logistics integration."

"It has a brilliant inventory system to help you manage your store."

"Shopify can be used without any coding knowledge."

Cons

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

"The initial setup was complex because it was a prime migration from the PrestaShop platform to commerce cloud, and it was very, very complex to migrate some data from one side to the other."

"The stack needs to be improved; they need to start using more new technologies."

"The support team should improve the response time."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"A public cloud solution of this software would open great possibilities."

"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."

More SAP Commerce Cloud cons

"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."

"I would like to see a feature that allows us to access all of the platforms in Shopify, like Facebook and Instagram messages, so we can easily reply to connect to our customers."

"The order processing and saving of the changes for the product should have automatic functioning."

"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."

"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."

"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."

"Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased this limit to 1,000 variations, greatly improving the platform's functionality. Besides that, I don't see any major issues that need improvement."

"Many of our clients complain because it's costly and not an open-source."

Pricing and Cost Advice

"The solution is expensive."

"The price is quite high."

"The price is too high."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The solution is very expensive in Turkey."

"I don't know the cost, but it can be expensive."

"This is an expensive solution."

"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."

"The tool's pricing depends on how big your online store is."

"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."

"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."

"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Educational Organization

52%

Computer Software Company

Manufacturing Company

Retailer

Educational Organization

59%

Computer Software Company

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

What needs improvement with SAP Hybris Commerce?

The learning curve is high.

What is your primary use case for SAP Hybris Commerce?

The solution is used to build e-commerce websites.

What do you like most about Shopify?

For the initial setup phase, many online tutorials are available, making the process easy.

What is your experience regarding pricing and costs for Shopify?

The tool's pricing depends on how big your online store is.

What needs improvement with Shopify?

Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased th...

Salesforce Commerce Cloud vs SAP Commerce Cloud

Comparisons

Compared 24% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 21% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 14% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 11% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Salesforce Commerce Cloud vs Shopify

Compared 30% of the time

Adobe Commerce vs Shopify

Compared 23% of the time

Oracle ATG vs Shopify

Compared 9% of the time

CashStar vs Shopify

Compared 4% of the time

OroCommerce vs Shopify

Compared 4% of the time

More Shopify Competitors

Product Reports

Download SAP Commerce Cloud product report

SAP Commerce Cloud

November 2024

Download Shopify product report

November 2024

Also Known As

SAP Hybris Commerce, Hybris

No data available

Learn More

SAP

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Overview

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

Shopify is an easy to use, fast, and secure eCommerce platform. Its CMS platform comes with several dynamic and useful features to help users create and manage their websites. The solution’s high-end security features, insightful analytics, user-friendly interface, and vast range of third-party integrations makes it one of the top platforms in the market.

Shopify Features

Shopify has many valuable key features. Some of the most useful ones include:

Customizable templates
Shopify POS
Out-of-the-box SEO tools
Shopify dropshipping
Shopify analytics
Abandoned cart reminders
App store

Shopify Benefits

There are several benefits to implementing Shopify. Some of the biggest advantages the solution offers include:

Better security: Because Shopify provides 256-bits SSL Certification to every website and is Level-1 PCI Compliant, you have guaranteed security that ensures the complete safety of sensitive customer information, including credit card details, phone numbers, email IDs, home addresses, etc.

Personalization options: Because Shopify is a very versatile platform, it provides several different built-in tools and options that allow you to personalize your website according to your specific needs and requirements. In addition to being able to customize website themes, users can offer customers personalized coupons, sale notifications, different shipping options, and payment methods.

Smartphone compatibility: Shopify is compatible with smartphones and other mobile devices, making it easy for users to design, host, and manage websites.

User-friendly interface: The platform’s functionalities are easy to understand because Shopify comes with a very easy-to-use user interface.

Fast loading speed: Shopify is designed with robust and optimized hardware to enable fast loading speeds so websites can load in seconds.

Free 24/7 customer service: Another advantage of Shopify is that it provides customer service around the clock. They have community forums, chat, and voice support services available for their clients to help them resolve issues quickly. Shopify also has a vast database of FAQs.

Thousands of applications: Shopify has its own app store so users can choose from thousands of applications to add new features to their eCommerce store. The app store also enables the content management system to be lightweight and provides desired features to its customers.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Shopify solution.

Badrilal P., Shopify Developer at Freelance, says, “Shopify can be used without any coding knowledge; just drag and drop and configuring, those are the basics. It's a great solution for people who are in the initial phase of their business. They can use it to easily set up a store that includes product info, product pricing, add to cart, payment methods, gateway integration, menus, contact us forms, and inquiry forms. Anyone can set those features up in one day using Shopify. That's a huge benefit for our customers.”

PeerSpot user Tushar K., Co-founder at Dotmagic Infotech/Shopify Expert at Dotmagic Infotech, mentions, “The most valuable features are the core structure and backend structure. Our clients are easily able to manage their sites at the backend. Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization. It is all very easy to handle.”

Sample Customers

NHS 24

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree