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HCL Digital Commerce vs SAP Commerce Cloud comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

HCL Digital Commerce
Ranking in eCommerce Platforms
6th
Average Rating
7.2
Number of Reviews
7
Ranking in other categories
No ranking in other categories
SAP Commerce Cloud
Ranking in eCommerce Platforms
2nd
Average Rating
8.0
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 5.0%, up from 4.1% compared to the previous year. The mindshare of SAP Commerce Cloud is 16.2%, down from 19.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Featured Reviews

Amman Anup Kumar - PeerSpot reviewer
Apr 23, 2024
Needs improvement in the area of integration and should offer better adaptability to new environments
I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.
JiteshArora - PeerSpot reviewer
Apr 27, 2022
Can be connected to any of the SAP tools and is a complete e-commerce system
We use it to monitor customer experience with regard to e-commerce It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here. It's connected to the whole SAP tool, and you…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I haven't faced any issues with the product's stability."
"Has all the modules needed for an order management solution."
"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."
"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."
"The most valuable solution is that it allows you to adapt it according to the customer's needs."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"The tool supports multiple currencies."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"We have found the B2B, B2C and D2C very valuable."
"The tool has good performance."
 

Cons

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."
"The product catalog is an area that needs improvement."
"HCL Digital Commerce should improve its integration capabilities with other platforms."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"Lacks option to purchase individual modules."
"The stack needs to be improved; they need to start using more new technologies."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"Hybris is not currently using microservices."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"The support team should improve the response time."
 

Pricing and Cost Advice

"For our companies and our users, the price is quite high."
"HCL Digital Commerce's licensing costs are annual. It is expensive."
"I believe that HCL Digital Commerce is one of the most expensive products on the market."
"I don't know the cost, but it can be expensive."
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
"The solution is expensive."
"This is an expensive solution."
"The price is too high."
"The price is quite high."
"The solution is very expensive in Turkey."
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Comparison Review

it_user9726 - PeerSpot reviewer
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
Educational Organization
14%
Manufacturing Company
12%
Computer Software Company
11%
Retailer
9%
Educational Organization
50%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about HCL Digital Commerce?
I haven't faced any issues with the product's stability.
What is your experience regarding pricing and costs for HCL Digital Commerce?
HCL Digital Commerce's licensing costs are annual. It is expensive.
What needs improvement with HCL Digital Commerce?
HCL Digital Commerce should improve its integration capabilities with other platforms.
 

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce
SAP Hybris Commerce, Hybris
 

Overview

 

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt
NHS 24
Find out what your peers are saying about HCL Digital Commerce vs. SAP Commerce Cloud and other solutions. Updated: October 2024.
815,854 professionals have used our research since 2012.