HCL Digital Commerce vs SAP Commerce Cloud comparison

HCLSoftware and SAP are both solutions in the eCommerce Platforms category. HCLSoftware is ranked #7 with an average rating of 5.0, while SAP is ranked #2 with an average rating of 7.8. HCLSoftware holds a 5.9% mindshare in P, compared to SAP’s 15.1% mindshare. Additionally, 83% of HCLSoftware users are willing to recommend the solution, compared to 77% of SAP users who would recommend it.

HCL Digital Commerce

Read 7 HCL Digital Commerce reviews

993 Views
652 Comparison Views

83% willing to recommend

SAP Commerce Cloud

Read 18 SAP Commerce Cloud reviews

4,759 Views
2,608 Comparison Views

77% willing to recommend

HCL Digital Commerce

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and SAP Commerce Cloud are competing products in the digital commerce domain. SAP Commerce Cloud is considered superior due to its robust features, whereas HCL Digital Commerce offers competitive pricing and support.

Features: HCL Digital Commerce provides customizable, scalable solutions with a strong focus on integration capabilities. SAP Commerce Cloud offers comprehensive out-of-the-box features, including advanced analytics and both B2B and B2C capabilities.

Room for Improvement: HCL Digital Commerce could enhance its user interface, streamline its features for easier access, and bolster its analytics capabilities. SAP Commerce Cloud could simplify its complex systems, improve the back-end agent interface, and offer more straightforward promotion setup procedures.

Ease of Deployment and Customer Service: HCL Digital Commerce offers a straightforward deployment model with dedicated support services designed for customization needs. SAP Commerce Cloud benefits from an integrated deployment process within SAP's ecosystem, although it can be complex and may require more intensive support.

Pricing and ROI: HCL Digital Commerce presents a cost-effective setup with a rapid return on investment, appealing to businesses looking for value. SAP Commerce Cloud involves a higher initial cost, justified by its extensive features and long-term value proposition.

To learn more, read our detailed HCL Digital Commerce vs. SAP Commerce Cloud Report (Updated: January 2025).

Buyer's Guide

HCL Digital Commerce vs. SAP Commerce Cloud

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

7th

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

8.0

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 5.9%, up from 4.2% compared to the previous year. The mindshare of SAP Commerce Cloud is 15.1%, down from 20.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Amman Anup Kumar

Partner at R. Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Ankit Bhagat

Management Consultant at PwC

A scalable tool that can be integrated with any platform

The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"I haven't faced any issues with the product's stability."

"Has all the modules needed for an order management solution."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"The tool has good performance."

"The user interface can be customized."

"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."

More SAP Commerce Cloud pros

Cons

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"The product catalog is an area that needs improvement."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"Lacks option to purchase individual modules."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

"The WCS management or content management is not that great."

"The stack needs to be improved; they need to start using more new technologies."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"The support team should improve the response time."

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"For our companies and our users, the price is quite high."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"This is an expensive solution."

"I don't know the cost, but it can be expensive."

"The solution is expensive."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"The price is too high."

"The price is quite high."

"The solution is very expensive in Turkey."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

16%

Educational Organization

12%

Manufacturing Company

12%

Real Estate/Law Firm

Educational Organization

56%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

See all answers

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

See all answers

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The learning curve is high.

See all answers

What is your primary use case for SAP Hybris Commerce?

The solution is used to build e-commerce websites.

See all answers

Comparisons

Adobe Commerce vs HCL Digital Commerce

Compared 25% of the time

Salesforce Commerce Cloud vs HCL Digital Commerce

Compared 24% of the time

Bigcommerce vs HCL Digital Commerce

Compared 8% of the time

Oracle ATG vs HCL Digital Commerce

Compared 8% of the time

Shopify vs HCL Digital Commerce

Compared 7% of the time

More HCL Digital Commerce Competitors

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 26% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 23% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 14% of the time

Shopify vs SAP Commerce Cloud

Compared 13% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

HCL Digital Commerce

February 2025

Download HCL Digital Commerce product report

Buyer's Guide

SAP Commerce Cloud

January 2025

Download SAP Commerce Cloud product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

SAP Hybris Commerce, Hybris

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

SAP

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

NHS 24

Buyer's Guide

HCL Digital Commerce vs. SAP Commerce Cloud

January 2025

Free Report: HCL Digital Commerce vs. SAP Commerce Cloud

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