We performed a comparison between HCL Digital Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.
Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."
"I haven't faced any issues with the product's stability."
"Has all the modules needed for an order management solution."
"The most valuable solution is that it allows you to adapt it according to the customer's needs."
"Commerce Cloud's best features include sales service and cloud marketing."
"The product is easy to use."
"The ease of customization is valuable."
"The implementation team can customise the implementation to customer needs."
"I find the reports to be the solution's most valuable feature."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"The most valuable feature of Salesforce Commerce Cloud is the frequent updates. There will be a significant increase in the look and feel. You will be using the solution and think you might want a new feature to be added and then when they release the next release it is there. There are constantly improving the solution."
"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."
"The product catalog is an area that needs improvement."
"Lacks option to purchase individual modules."
"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."
"Multi-tenant infrastructure is a blessing and a curse."
"In the next release, Commerce Cloud should add CRM dashboards."
"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"The solution is expensive."
"The community is very closed source. If you don't buy it, you won't be able to learn it."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."
"Salesforce's technical support is not as good as Elastic Path."
HCL Digital Commerce is ranked 6th in eCommerce Platforms with 6 reviews while Salesforce Commerce Cloud is ranked 1st in eCommerce Platforms with 28 reviews. HCL Digital Commerce is rated 6.8, while Salesforce Commerce Cloud is rated 8.0. The top reviewer of HCL Digital Commerce writes " Needs improvement in the area of integration and should offer better adaptability to new environments". On the other hand, the top reviewer of Salesforce Commerce Cloud writes "Allows for easy customization according to specific customer needs". HCL Digital Commerce is most compared with SAP Commerce Cloud, Adobe Commerce, Bigcommerce, Oracle ATG and Shopify, whereas Salesforce Commerce Cloud is most compared with Adobe Commerce, SAP Commerce Cloud, Oracle ATG, Shopify and Sana Commerce. See our HCL Digital Commerce vs. Salesforce Commerce Cloud report.
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