Adobe Commerce vs Salesforce Commerce Cloud comparison

Adobe and Salesforce are both solutions in the eCommerce Platforms category. Adobe is ranked #3 with an average rating of 7.9, while Salesforce is ranked #1 with an average rating of 8.0. Adobe holds a 13.3% mindshare in P, compared to Salesforce’s 15.4% mindshare. Additionally, 84% of Adobe users are willing to recommend the solution, compared to 88% of Salesforce users who would recommend it.

Adobe Commerce

Read 27 Adobe Commerce reviews

2,825 Views
2,049 Comparison Views

84% willing to recommend

Salesforce Commerce Cloud

Read 29 Salesforce Commerce Cloud reviews

4,309 Views
2,482 Comparison Views

88% willing to recommend

Adobe Commerce

Salesforce Commerce Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Adobe Commerce and Salesforce Commerce Cloud based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Adobe Commerce vs. Salesforce Commerce Cloud Report (Updated: October 2024).

Buyer's Guide

Adobe Commerce vs. Salesforce Commerce Cloud

October 2024

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Categories and Ranking

Adobe Commerce

Ranking in eCommerce Platforms

3rd

Average Rating

8.2

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the eCommerce Platforms category, the mindshare of Adobe Commerce is 13.3%, up from 12.2% compared to the previous year. The mindshare of Salesforce Commerce Cloud is 15.4%, up from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Q&A Highlights

Avigail Sugarman

Community Manager at PeerSpot (formerly IT Central Station)

Oct 07, 2014

Magento vs. Demandware - which one is better for a rapidly growing eCommerce site?

These are very different solutions built for differing business and technology strategies. Demandware is regarded (and priced) at the high end of the SAAS based eCommerce solution alternatives, and has a very robust enterprise class solution. Magento is not SAAS, gives you even more development flexibility and extensibility, but runs the risk of a higher total cost of ownership if you are extending their framework very far outside of their core feature-set. Magento also has a reputation for poor usability; it is is very powerful, but for many business users, it's just too complicated (which renders all that capability ineffective; usability truly matters). With regards to scalability, in my experience this is less of the point of differentiation than it used to be unless we are talking about massive scale. A may be useful to consider these directional thoughts: 1) Is your business strategy to create a highly unique and differentiated eCommerce customer experience? If so, Magento Enterprise (open source) or Oracle Commerce (ATG; licensed) would be worth considering. Both will have a heavy development effort and maintenance cost burden relative to SAAS options. 2) If you are putting an eCommerce capability in place to sell online using best practices and methods as, say, an e-retailer might, then I would suggest you look exclusively at SAAS solutions. Lower up front cost, pre-build and pre-defined best practices and methods, with development and maintenance expense spread across 100's or 1,000's of customers. Demandware slots into this category, however they are, as others have noted, quite expensive and potentially overkill for a company under ~$100,000,000 in revenue, loosely speaking. Numerous other viable solutions in the SAAS space, at varying price points, UX, and capability. Hope this helps! Best of luck, Bill

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Featured Reviews

Marco Almeida

E-commerce Merchandising Director at Sysco

An extremely flexible and highly scalable platform offering exceptional customer support to its users

Magento is very flexible, and it's one of the biggest e-commerce platforms. I would say that there are a lot of system integrators worldwide, which is great. So, I think you can have access and higher expert system integrators all over the world. Sometimes, the system integrators feel the need for Magento to be more customizable. It's a very agnostic platform, so you need to customize everything. For some kinds of features, it probably could be a good idea to have the solution customized so that it can be an out-of-the-box solution. But it's a good platform, pretty much from my perspective. I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed. I don't know if it's from Magento or based on the solution that was built by the system integrator. I think it is a mix of both. Getting a platform that is really fast is something important for our customers. So we need to make sure that every time we are building a store, we are going to deliver very good page load speed performance.

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Sumit Dashora

Senior Salesforce Engineer at a computer software company with 10,001+ employees

Allows for easy customization according to specific customer needs

Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations. The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."

"The ecosystem includes thousands of vendors who are providing third-party add-ons."

"On the plus side, when you build everything from scratch in Magento, you can do magic with it."

"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."

"The product can be maintained effortlessly."

"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."

"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."

"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

More Adobe Commerce pros

"The solution is quite stable."

"The filters are very useful, and easy to customize. it's very easy to operate."

"Not having to worry about maintaining one's own infrastructure."

"I have found the list creation and dashboard customization features valuable."

"The solution gives very detailed information to track the progress of the opportunities, like the status of the opportunity and for how long you’ve been in touch with the customer for this opportunity."

"It has a customizable checkout experience, customizable homepage, everything can be customized."

"There is a good community of developers for the platform."

"Salesforce Commerce Cloud is quite robust and can do many functions. The solution enables extensive personalization. It provides accelerators tailored to your website, simplifying deployment."

More Salesforce Commerce Cloud pros

Cons

"I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed."

"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."

"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."

"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."

"The performance is a bottleneck in Magento and there is a lot of room for improvement in this regard."

"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."

"The solution takes a huge amount of time to complete the root cause analysis."

"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."

More Adobe Commerce cons

"The performance of the solution has room for improvement. We sometimes experience some delays."

"We would like more interaction from Salesforce about new versions."

"Pricing is a disadvantage because it is expensive."

"The solution is expensive."

"Being able to customize everything in general to our specific needs would be pretty awesome."

"In terms of application performance, it could be a bit quicker."

"The connection with Marketing Cloud should be improved."

"There could be more product integration in the ERP space."

More Salesforce Commerce Cloud cons

Pricing and Cost Advice

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."

"The cost of implementation is cheap compared to other solutions."

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."

"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."

"The pricing is fairly reasonable."

"The product is expensive."

"The licensing works on a per-user basis."

"There are no significant upfront license costs."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"Salesforce is not a cheap solution."

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

More Salesforce Commerce Cloud pricing and cost advice

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Answers from the Community

Avigail Sugarman

Community Manager at PeerSpot (formerly IT Central Station)

Oct 7, 2014

Magento vs. Demandware - which one is better for a rapidly growing eCommerce site?

2 out of 6 answers

it_user136839

Architect at a tech services company with 51-200 employees

Oct 1, 2014

Hi, I would recommend using demandware as out of the box you get a scalable solution. However the custom changes you make may broke the scalability, but there are built in tools, so you are able to make assessment on the performance and work towards to improve it. DW are responsible for the scalability of the infrastructure and you do not have to worry about that. The good points are that site internationalization are offered in several ways, and the most important thing is what the business needs and what are the requirements, after that is easy development job. As well there a re a lot of ready cartridges, which can be easily implement for different 3rd parties.

Read full answer

it_user11016

Marketing at a retailer with 51-200 employees

Oct 1, 2014

Do you know any more about the site? It's quite difficult to answer without knowing more about what they're looking to achieve. I'm a massive fan of Magento Enterprise because it's a very extendable platform, that, as long as you have the right partner - can be scaled as much as you need it to. I also like the way that you're not paying through the roof immediately and you can pay to add in functionality as you need it. Lots of big retailers are moving onto the Magento platform at the moment as well. Demandware is very enterprise-level, so it's definitely scalable - but it's also very expensive. They both have their advantages - DW has a number of features built-in, but Mage Enterprise has a much bigger developer following and has a lot more enterprise-suitable modules too. Happy to go into more detail on this if you need me too. Paul

Read full answer

See all 6 answers

Top Industries

By visitors reading reviews

Educational Organization

75%

Computer Software Company

Manufacturing Company

Retailer

Educational Organization

64%

Computer Software Company

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Magento?

The customization capabilities of Adobe Commerce are great.

See all answers

What needs improvement with Magento?

The limited availability of experienced developers can make the product costly to maintain.

See all answers

What is your primary use case for Magento?

At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time data fetching from the back-end of SAP ERP solution. Our organization deploys Ad...

See all answers

What do you like most about Salesforce Commerce Cloud?

The product is easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

The license costs between 50-100K per year, which is more expensive than competitors' licenses. The enterprise license cost ranges between two hundred thousand and one million dollars based on the ...

See all answers

What needs improvement with Salesforce Commerce Cloud?

The back office of Salesforce could be more user-friendly.

See all answers

Comparisons

SAP Commerce Cloud vs Adobe Commerce

Compared 23% of the time

Shopify vs Adobe Commerce

Compared 15% of the time

HCL Digital Commerce vs Adobe Commerce

Compared 7% of the time

Oracle ATG vs Adobe Commerce

Compared 5% of the time

OroCommerce vs Adobe Commerce

Compared 4% of the time

More Adobe Commerce Competitors

SAP Commerce Cloud vs Salesforce Commerce Cloud

Compared 23% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 19% of the time

Shopify vs Salesforce Commerce Cloud

Compared 16% of the time

HCL Digital Commerce vs Salesforce Commerce Cloud

Compared 8% of the time

Aptos Retail vs Salesforce Commerce Cloud

Compared 2% of the time

More Salesforce Commerce Cloud Competitors

Product Reports

Buyer's Guide

Adobe Commerce

November 2024

Download Adobe Commerce product report

Buyer's Guide

Salesforce Commerce Cloud

October 2024

Download Salesforce Commerce Cloud product report

Also Known As

Magento, EPiServer Digital Commerce

Demandware

Learn More

Video not available

Adobe

Salesforce

Overview

Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

Salesforce Commerce Cloud is an eCommerce platform designed to help retailers and B2B companies manage sales, leads, and opportunities, create pipelines, produce reports, and forecast. It integrates with billing systems and supports sales cycles while handling large-scale projects, automating work, and offering product customization.

With seamless upgrades, extensive customization, and multilingual support, Salesforce Commerce Cloud provides a user-friendly interface, easy signup process, and robust data analysis capabilities. Clients get frequent updates and integration with other Salesforce clouds for enhanced operational efficiency. It enables extensive personalization, smooth data integration, and streamlined deployment processes.

What are the key features of Salesforce Commerce Cloud?

Seamless upgrades: Regular updates and new features without disruptions.
Multilingual support: Adaptable for various languages, aiding global businesses.
Integration capabilities: Connects seamlessly with other Salesforce clouds and billing systems.
Data analysis: Comprehensive tools for generating actionable insights.
Customization: Extensive options for tailoring the platform to specific needs.

What benefits should users look for in the reviews?

Operational Efficiency: Improved workflows across sales and billing teams.
Personalization: Enhanced customer experiences through tailored solutions.
Data-Driven Decisions: Making strategic decisions based on thorough data analysis.
Ease of Use: Effortless signup and intuitive navigation.
Scalability: Supports large-scale projects and complex deployments.

Salesforce Commerce Cloud is utilized by American retailers, financial institutions, insurance and banking clients, and B2B customers for customizing pricing and experiences. Solution providers use it to build omnichannel platforms, automate tests, and manage extensive projects with diverse teams. Challenges include improving user experience, platform integration, pricing for smaller businesses, and technical support. Enhancements in reporting, AI capabilities, ERP integration, and better training options are needed. Data storage limitations and marketing services also require attention.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Salesforce Commerce Cloud solution.

A Senior Consultant at a computer software company comments, “The most valuable feature is the lead matrix that Commerce provides, which helps us to filter out the leads. It also filters out the companies that are right for us and need to target. The visualization is very good. It's not confusing. If you are doing an analysis on your Commerce, It's very easy. The filters are very useful and easy to customize. It's very easy to operate. The user-friendly interface is better when compared with other CRMs. For everything that we have used this solution for, we have had the best experience.”PeerSpot user Syed B., Salesforce Solution Architect at Systems Limited, says, "It has a customizable checkout experience, customizable homepage, everything can be customized. The stability is very, very high. SFCC is a leader in the world."

Divs C., Salesforce Solutions Architect at Kcloud Technologies, mentions, “Salesforce offers the best features and functionality which are developed and refined over many years to provide a highly customized e-commerce experience. It is mostly for clients who are more into e-commerce, so they go for the Salesforce Commerce Cloud because, the best part is, you don't have to develop everything from scratch. Salesforce Commerce Cloud has seamless upgrades. Since the platform is SaaS, Salesforce continuously rolls out many new features in the background. These are available through an administration panel and often with minimal or no technical intervention needed on the client-side.”

Joaquin A., Salesforce Programmer at Freelancer, explains, “Multi Language support means that this product will operate in English, Chinese, or whatever language is required. The translation feature is available, depending on the region, and it is quite useful for me as well as my customers. The development capabilities are very powerful, which is what my customers know and why they buy this product instead of something else. There is a good community of developers for the platform. With respect to customizability, you can do whatever you want. You can integrate with other solutions and put everything in one place.”

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

Buyer's Guide

Adobe Commerce vs. Salesforce Commerce Cloud

October 2024

Free Report: Adobe Commerce vs. Salesforce Commerce Cloud

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