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SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Commerce Cloud
Ranking in eCommerce Platforms
1st
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
30
Ranking in other categories
No ranking in other categories
SAP Commerce Cloud
Ranking in eCommerce Platforms
2nd
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 16.1%, up from 15.3% compared to the previous year. The mindshare of SAP Commerce Cloud is 15.1%, down from 20.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Featured Reviews

Sumit Dashora - PeerSpot reviewer
Allows for easy customization according to specific customer needs
Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations. The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.
Ankit Bhagat - PeerSpot reviewer
A scalable tool that can be integrated with any platform
The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The implementation team can customise the implementation to customer needs."
"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."
"​Ability to quickly add content and manage products along with associated web content easily."
"Salesforce offers the best features and functionality, which are developed and refined over many years to provide a highly customized e-commerce experience."
"The filters are very useful, and easy to customize. it's very easy to operate."
"It has a customizable checkout experience, customizable homepage, everything can be customized."
"Not having to worry about maintaining one's own infrastructure."
"The features that are core to Salesforce including documentation and the variety of integrations available are most valuable."
"The tool has good performance."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."
"The tool supports multiple currencies."
"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."
 

Cons

"This solution could be improved by providing additional artificial intelligence capabilities that are available out-of-the-box. It would be useful to have automatic forecasts using AI."
"Pricing is a disadvantage because it is expensive."
"Being able to customize everything in general to our specific needs would be pretty awesome."
"It is similar to ATG, but some features can be exchanged between the 2."
"The connection with Marketing Cloud should be improved."
"There could be more product integration in the ERP space."
"The dashboards for this solution could be improved."
"The solution should have more and faster reporting, as well as better performance."
"The support team should improve the response time."
"The WCS management or content management is not that great."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
"The stack needs to be improved; they need to start using more new technologies."
"A public cloud solution of this software would open great possibilities."
"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."
"They have just started to work with the cloud, but they only support Microsoft Azure."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
 

Pricing and Cost Advice

"The product is expensive."
"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
"The pricing is fairly reasonable."
"There are no significant upfront license costs."
"The licensing works on a per-user basis."
"Salesforce is not a cheap solution."
"The price is quite high."
"The solution is very expensive in Turkey."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
"The solution is expensive."
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"I don't know the cost, but it can be expensive."
"The price is too high."
"This is an expensive solution."
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Comparison Review

it_user9726 - PeerSpot reviewer
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
Educational Organization
68%
Computer Software Company
6%
Retailer
3%
Manufacturing Company
3%
Educational Organization
56%
Computer Software Company
8%
Manufacturing Company
7%
Retailer
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.
What needs improvement with Salesforce Commerce Cloud?
The extensibility of end-to-end lifecycle management for an order can be enhanced. Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking fro...
 

Also Known As

Demandware
SAP Hybris Commerce, Hybris
 

Overview

 

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
NHS 24
Find out what your peers are saying about SAP Commerce Cloud vs. Salesforce Commerce Cloud and other solutions. Updated: January 2025.
838,533 professionals have used our research since 2012.