SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

Salesforce and SAP are both solutions in the eCommerce Platforms category. Salesforce is ranked #1 with an average rating of 8.3, while SAP is ranked #4 with an average rating of 7.0. Salesforce holds a 5.8% mindshare in P, compared to SAP’s 6.4% mindshare. Additionally, 90% of Salesforce users are willing to recommend the solution, compared to 73% of SAP users who would recommend it.

Salesforce Commerce Cloud

Read 33 Salesforce Commerce Cloud reviews

2,148 Views
2,127 Comparison Views

90% willing to recommend

SAP Commerce Cloud

Read 19 SAP Commerce Cloud reviews

2,351 Views
1,998 Comparison Views

73% willing to recommend

Salesforce Commerce Cloud

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 28, 2025

Salesforce Commerce Cloud and SAP Commerce Cloud compete in the enterprise e-commerce landscape. Salesforce generally has an upper hand in pricing and customer support, while SAP shines with its extensive feature set, making it a preferred choice for certain businesses.

Features: Salesforce Commerce Cloud is noted for AI-driven personalization, marketing integration, and simple interface to offer a seamless customer experience. SAP Commerce Cloud focuses on comprehensive product content management, B2B commerce capabilities, and efficient integration with ERP systems, making it robust for managing complex product portfolios.

Room for Improvement: Salesforce could benefit from enhancing its integration with non-Salesforce platforms and introducing more AI-driven insights. SAP should aim to streamline its interface for ease-of-use and minimize its operational complexity. Both could improve by expanding their customer success resources to handle diverse industry needs.

Ease of Deployment and Customer Service: Salesforce Commerce Cloud offers an intuitive deployment with strong customer support, which appeals to companies looking for rapid deployment and effective assistance. SAP Commerce Cloud, while offering extensive customization options leading to longer deployment times, offers flexibility and robustness that can be beneficial for tailored solutions.

Pricing and ROI: Salesforce Commerce Cloud generally provides a more competitive pricing model and quicker ROI attributed to its efficient setup and responsive customer support. SAP Commerce Cloud, despite higher initial costs, offers a wide feature set that can yield greater long-term ROI for businesses in need of detailed e-commerce functionalities.

To learn more, read our detailed SAP Commerce Cloud vs. Salesforce Commerce Cloud Report (Updated: December 2025).

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Commerce Cloud

Ranking in eCommerce Platforms

1st

Average Rating

7.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 5.8%, down from 16.3% compared to the previous year. The mindshare of SAP Commerce Cloud is 6.4%, down from 15.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms Market Share Distribution
Product	Market Share (%)
Salesforce Commerce Cloud	5.8%
SAP Commerce Cloud	6.4%
Other	87.8%

eCommerce Platforms

Featured Reviews

Deena Dayalan K

Global Leader Application Operations & Operational Excellence at a manufacturing company with 10,001+ employees

Unified commerce platform has streamlined direct sales and integrated promotions and billing

One of the most valuable features in Salesforce Commerce Cloud is that it helps me avoid storing credit card information, with a vault function taken care of. Salesforce provides this vault feature, enabling me to bill my D2C customers directly and also feeding data into my Marketing Cloud and Services Cloud. For visibility features in Salesforce Commerce Cloud, I might need to schedule a separate meeting as I can only share certain levels of information. Experience-wise, it is very good; the platform helps identify promotional opportunities and integrates well with Salesforce's Trade Promotion Management. The main benefits Salesforce Commerce Cloud provides are significant process improvements. If we did not have it, I would need to establish a separate D2C portal such as Magento Commerce and integrate with Salesforce for some data. Having Salesforce Commerce Cloud is essential as it integrates very quickly and is part of the entire ecosystem.

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MichelaBruna

Digital Design Manager at a manufacturing company with 5,001-10,000 employees

Improving User Experience with Effective Platform Integration

Based on my experience with SAP Commerce Cloud, I have thoughts regarding data analysis and analytics; I know they have this feature because I've never seen it. When I ask my colleagues about data, they say they don't have it, so I may need to inform them that SAP Commerce Cloud has such a feature because they never have data about the e-commerce currently. The multi-languages and multi-currency features in SAP Commerce Cloud are useful for us because we have it cross-country, with an e-commerce presence in the US and another in Europe. Based on my experience, working with SAP Commerce Cloud can be a bit complex, considering what my colleagues say, but I haven't had direct experience with this. I rate SAP Commerce Cloud five out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The implementation team can customise the implementation to customer needs."

"The product is easy to use."

"Stability-wise, I rate the solution a nine out of ten...Scalability-wise, I rate the solution a nine out of ten."

"The conversion of opportunities and leads to accounts is one of the most valuable features."

"The pipeline and lead management features are the most valuable."

"The filters are very useful, and easy to customize. it's very easy to operate."

"The ease of customization is valuable."

"It is a very flexible solution."

More Salesforce Commerce Cloud pros

"Some of the most valuable features are its personalized offering, promotion engine, and customer support module."

"SAP Hybris Commerce is a very advanced e-commerce platform compared to other platforms such as WebSphere Commerce, Oracle Commerce, and others."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

"Hybris offers a platform designed for speed."

"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."

"The tool has good performance."

"The tool supports multiple currencies."

"In SAP Commerce Cloud, I find the integration and the back-end part most valuable because they can be easily integrated with the SAP product catalog and CRM and so on."

More SAP Commerce Cloud pros

Cons

"The connection with Marketing Cloud should be improved."

"The solution should have more and faster reporting, as well as better performance."

"Salesforce Commerce Cloud could improve overall customization. Having a template deployment would be a useful feature."

"Four years ago, we linked Salesforce Commerce Cloud with Outlook, and this was a nightmare because a contact in 20 opportunities is a common scenario."

"In the next release, Commerce Cloud should add CRM dashboards."

"There is always room for improvement with any solution."

"Multi-tenant infrastructure is a blessing and a curse."

"If your organization has a nonstandard or niche business model or audience, the fast nature of the solution may not be a good fit."

More Salesforce Commerce Cloud cons

"The WCS management or content management is not that great."

"A public cloud solution of this software would open great possibilities."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"Hybris is not currently using microservices."

"SAP Commerce needs to have a credit limit like Salesforce. Currently, we have to do the coding and customization and then showcase it to the user."

"The learning curve is high."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."

"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."

"The licensing works on a per-user basis."

"The pricing is fairly reasonable."

"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."

"The product is expensive."

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."

"I give the price of the solution a three out of ten."

More Salesforce Commerce Cloud pricing and cost advice

"This is an expensive solution."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

"I don't know the cost, but it can be expensive."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"The price is too high."

"The solution is very expensive in Turkey."

"The solution is expensive."

"The price is quite high."

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Comparison Review

it_user9726

Architect at a tech services company with 1,001-5,000 employees

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

13%

Financial Services Firm

12%

Retailer

Manufacturing Company

14%

Computer Software Company

12%

Financial Services Firm

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	8
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?

I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.

See all answers

What needs improvement with Salesforce Commerce Cloud?

One of the main points for improvement right now is still the user interface, the front end of Salesforce, because I only have one layout theme, which is the main B2B Commerce layout, while differe...

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What is your primary use case for Salesforce Commerce Cloud?

I mainly work with Salesforce Commerce Cloud, Service Cloud, Sales Cloud, and Consumer Goods Cloud. I currently use and oversee the implementation of AI features from Salesforce for customer engage...

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What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The main issue for improvement with SAP Commerce Cloud is the UX/UI and the fact that it's difficult to change it because of technical constraints, which makes it insufficient as it currently exist...

See all answers

What is your primary use case for SAP Hybris Commerce?

My main use case is B2B commerce where we work on design improvement and new functionalities that the platform doesn't have out of the box.

See all answers

Comparisons

Adobe Commerce vs Salesforce Commerce Cloud

Compared 23% of the time

Shopify vs Salesforce Commerce Cloud

Compared 16% of the time

Oracle ATG vs Salesforce Commerce Cloud

Compared 10% of the time

Oracle Commerce Cloud vs Salesforce Commerce Cloud

Compared 7% of the time

Intershop vs Salesforce Commerce Cloud

Compared 6% of the time

More Salesforce Commerce Cloud Competitors

Shopify vs SAP Commerce Cloud

Compared 12% of the time

Adobe Commerce vs SAP Commerce Cloud

Compared 12% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 7% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 5% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Salesforce Commerce Cloud

December 2025

Download Salesforce Commerce Cloud product report

Buyer's Guide

SAP Commerce Cloud

December 2025

Download SAP Commerce Cloud product report

Also Known As

Demandware

SAP Hybris Commerce, Hybris, SAP Hybris on AWS

Overview

Salesforce Commerce Cloud offers scalable and customizable eCommerce solutions ideal for consumer packaged goods and retail businesses, featuring robust CRM and order management capabilities.

Salesforce Commerce Cloud is a dynamic eCommerce platform known for its strong mobile support and seamless third-party integrations. It enables businesses to personalize user experiences and efficiently manage leads and opportunities. Despite facing challenges with integration and pricing for small businesses, its scalability and partner ecosystem make it highly adaptable for diverse needs.

What are Salesforce Commerce Cloud's key features?

Mobile Support: Excellent functionality on mobile devices.
Third-Party Integrations: Enables seamless addition of external tools.
Customization: Facilitates easy alterations to meet business needs.
Scalability: Grows alongside business expansions.
Robust Reporting: Provides comprehensive data insights.
Intuitive Administration: Simplifies management tasks.

What benefits should users look for in reviews?

Enhanced Customer Experience: Provides personalized and adaptive interactions.
Streamlined Operations: Supports efficient lead and opportunity management.
Comprehensive Support: Offers multilingual and integrable capabilities.
Extensive Ecosystem: Leverages a broad partner network for added functionalities.

Salesforce Commerce Cloud is widely implemented in sectors like retail and consumer packaged goods for its CRM functionalities, customized order management, and automation capabilities. Businesses utilize it to create omnichannel platforms and tailored user experiences, especially benefitting financial, insurance, and banking services through its integrability.

Salesforce

SAP Commerce Cloud offers a robust platform for multi-channel e-commerce operations, providing seamless integration and customization for both B2B and B2C clients, supporting multinational enterprises with multiple storefronts.

SAP Commerce Cloud enables efficient e-commerce processes with features like a comprehensive promotion engine, support for multi-currency operations, and seamless ERP and CRM integration. Its user-friendly interface and dashboards enhance efficiency, while the platform's ability to support fast deployment and customization meets the dynamic needs of global businesses. Despite its strong capabilities, users indicate areas for improvement, such as smoother cloud transitions, more microservices support, better UI/UX, and integration with SAP. Pricing and the complexity of the customization process are additional considerations, with a need for improved payment options and multi-browser compatibility.

What are the key features of SAP Commerce Cloud?

Multi-channel Integration: Seamless operations across different platforms.
Promotion Engine: Comprehensive tools for targeted promotions.
B2B and B2C Support: Facilitates varied business models.
Checkout and Payment Simplification: Streamlined for efficiency.
ERP and CRM Integration: Enhances business operations.

What ROI and benefits should be expected from SAP Commerce Cloud?

Agility and Customization: Rapid setup and tailored solutions.
International Operations: Supports global business needs.
User Efficiency: Enhanced performance with intuitive dashboards.
Seamless Transactions: Improved checkout experiences.

Industries leverage SAP Commerce Cloud for e-commerce enhancement, specifically utilizing it for streamlined product content management and integrating enhanced front-end interfaces like Angular. Hosting options on AWS or internally provide deployment flexibility. Agencies and freelancers collaborate with diverse clients, supplementing customer experience monitoring and web application integrations.

SAP

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare

NHS 24

Buyer's Guide

SAP Commerce Cloud vs. Salesforce Commerce Cloud

December 2025

Free Report: SAP Commerce Cloud vs. Salesforce Commerce Cloud

Find out what your peers are saying about SAP Commerce Cloud vs. Salesforce Commerce Cloud and other solutions. Updated: December 2025.

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