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SAP Commerce Cloud vs Salesforce Commerce Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Salesforce Commerce Cloud
Ranking in eCommerce Platforms
1st
Average Rating
8.0
Reviews Sentiment
7.5
Number of Reviews
30
Ranking in other categories
No ranking in other categories
SAP Commerce Cloud
Ranking in eCommerce Platforms
2nd
Average Rating
8.0
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the eCommerce Platforms category, the mindshare of Salesforce Commerce Cloud is 16.1%, up from 15.3% compared to the previous year. The mindshare of SAP Commerce Cloud is 15.1%, down from 20.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eCommerce Platforms
 

Featured Reviews

Sumit Dashora - PeerSpot reviewer
Allows for easy customization according to specific customer needs
Salesforce Commerce Cloud is a cloud-based multi-tenant platform. Customizing the application requires a significant level of technical expertise, particularly in native Lightning Web Components development and Apex Development, which are the platform's native languages. It's essential to be aware of these limitations and any related recommendations. The limitation is the restriction on data storage, which can be crucial when dealing with clients who generate large orders and invoices. In such cases, alternative solutions may need to be considered, and integration with other applications may be necessary. While it offers streamlined integration capabilities with various applications, the data storage limit is a factor that must be considered when planning marketing strategies and solutions.
Ankit Bhagat - PeerSpot reviewer
A scalable tool that can be integrated with any platform
The product's setup is not a big issue. I would rate the product's setup an eight out of ten. The time taken for deployment depends from project to project. I have worked on projects which completed deployment in three to six months and others where the process took a year to complete. We follow the agile methodology for the tool's deployment. We conduct the unit testing, and IT testing and then release the solution to our platform. You need a 25-30 member team to manage the deployment process which can include business analysts, project managers, front-end and back-end developers, and QAs. Four to five technical staff is required for the product's maintenance. This technical staff team analyzes issues and asks the developers to fix them. The issues get fixed and implemented in the solution's next release.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I wouldn't say they have artificial intelligence, as it's not really AI, however, the data analysis that they provide to you is good."
"The ease of customization is valuable."
"Salesforce Commerce Cloud offers a personalized experience tailored to each B2B client. It allows for easy customization according to specific customer needs. Additionally, once a customer finalizes a product with pricing, negotiations and settled prices can be logged into the transcript for future reference and reuse. These features make the platform highly adaptable and efficient, providing a seamless and customizable process tailored to individual preferences."
"It is a very flexible solution."
"The pipeline and lead management features are the most valuable."
"I have found the list creation and dashboard customization features valuable."
"The implementation team can customise the implementation to customer needs."
"​Ability to quickly add content and manage products along with associated web content easily."
"The user interface can be customized."
"The tool has good performance."
"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."
"Hybris Commerce's most valuable feature is the simple integration with ERP."
"Its dashboards, business features, and user-friendliness of a lot of business interfaces are valuable. We work on B2B projects, and it is the most efficient software solution for B2B. The B2B accelerator is very much appreciated by our customers because it has some use cases that are ready for production. For some projects, we proposed the SAP Hybris solution because it was sufficient for use cases related to product management and data quality. With other e-commerce platforms, we would have needed integration with another product information management software."
"The tool supports multiple currencies."
"We like that this solution gives our B2B clients a lot of functionality straight 'out of the box', meaning that they don't need to carry out a lot of configuration to be able to use it."
"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."
 

Cons

"In the next release, Commerce Cloud should add CRM dashboards."
"Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking from entry to delivery."
"Multi-tenant infrastructure is a blessing and a curse."
"We would like more interaction from Salesforce about new versions."
"The solution is expensive."
"There is space to have better communication with other kinds of platforms."
"The connection with Marketing Cloud should be improved."
"The solution should have more and faster reporting, as well as better performance."
"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."
"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."
"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."
"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."
"They could include additional types of payment implementations. Right now they are just providing CyberSourse."
"Hybris is not currently using microservices."
"The support team should improve the response time."
"In terms of what could be improved, I would say the product search. There will be multiple criteria to search products and there will be a number of products in different categories. The question is how soon can I find the product which I'm looking for. The search can be improved."
 

Pricing and Cost Advice

"I don't know how much the solution costs per user, but I know it's our biggest cost in the company."
"I give the price of the solution a three out of ten."
"The licensing works on a per-user basis."
"I think price-wise, it's a little bit expensive. It can be made cheaper for smaller businesses. I understand that for larger businesses, it can be a payable amount. But for medium to smaller, it is kind of costly, and it might be difficult for them to pay."
"The pricing is fairly reasonable."
"Initially when we installed Salesforce, we thought that it was a bit pricey, but I think for the value that we're getting, it’s suitable."
"The licensing of Salesforce Commerce Cloud is something that will depend on the customer's usability. For us as a company, we are in a position where we will be paying the premium for licensing. If we go to the customer who is seeking a B2C solution quickly, we will definitely look at the pricing when it comes to the user base and receive good discounts. Discount is something that depends on the volume and that is where we need to work on. It is a little sensitive market when it comes to licensing procurement. There are some good competitors."
"The product is expensive."
"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."
"This is an expensive solution."
"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."
"The solution is very expensive in Turkey."
"The solution is expensive."
"I don't know the cost, but it can be expensive."
"The price is too high."
"The price is quite high."
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Comparison Review

it_user9726 - PeerSpot reviewer
Oct 5, 2013
WCS vs Hybris vs ATG - Feature Smackdown
They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…
 

Top Industries

By visitors reading reviews
Educational Organization
68%
Computer Software Company
6%
Financial Services Firm
3%
Retailer
3%
Educational Organization
56%
Computer Software Company
8%
Manufacturing Company
7%
Retailer
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Salesforce Commerce Cloud?
I am not involved in the pricing or licensing details, so I cannot provide specific insights into the setup costs.
What needs improvement with Salesforce Commerce Cloud?
The extensibility of end-to-end lifecycle management for an order can be enhanced. Salesforce Commerce Cloud should integrate more seamlessly with various systems, providing full order tracking fro...
 

Also Known As

Demandware
SAP Hybris Commerce, Hybris
 

Overview

 

Sample Customers

Adidas, Amercian Golf, Brooks, Browns, Burton, Butlers, Clarins Paris, ColeHaan, Columbia, Converse, Deckers, Hurley, Kate Spade, Labelux, Lacoste, Lush, Mothercare
NHS 24
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