Adobe Commerce vs SAP Commerce Cloud comparison

Adobe and SAP are both solutions in the eCommerce Platforms category. Adobe is ranked #3 with an average rating of 7.9, while SAP is ranked #2 with an average rating of 7.8. Adobe holds a 13.8% mindshare in P, compared to SAP’s 15.8% mindshare. Additionally, 84% of Adobe users are willing to recommend the solution, compared to 77% of SAP users who would recommend it.

Adobe Commerce

Read 27 Adobe Commerce reviews

2,767 Views
1,950 Comparison Views

84% willing to recommend

SAP Commerce Cloud

Read 18 SAP Commerce Cloud reviews

5,228 Views
2,887 Comparison Views

77% willing to recommend

Adobe Commerce

SAP Commerce Cloud

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Adobe Commerce and SAP Commerce Cloud based on real PeerSpot user reviews.

Find out in this report how the two eCommerce Platforms solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Adobe Commerce vs. SAP Commerce Cloud Report (Updated: December 2024).

Buyer's Guide

Adobe Commerce vs. SAP Commerce Cloud

December 2024

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Categories and Ranking

Adobe Commerce

Ranking in eCommerce Platforms

3rd

Average Rating

8.2

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP Commerce Cloud

Ranking in eCommerce Platforms

2nd

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the eCommerce Platforms category, the mindshare of Adobe Commerce is 13.8%, up from 12.3% compared to the previous year. The mindshare of SAP Commerce Cloud is 15.8%, down from 19.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Marco Almeida

E-commerce Merchandising Director at Sysco

An extremely flexible and highly scalable platform offering exceptional customer support to its users

Magento is very flexible, and it's one of the biggest e-commerce platforms. I would say that there are a lot of system integrators worldwide, which is great. So, I think you can have access and higher expert system integrators all over the world. Sometimes, the system integrators feel the need for Magento to be more customizable. It's a very agnostic platform, so you need to customize everything. For some kinds of features, it probably could be a good idea to have the solution customized so that it can be an out-of-the-box solution. But it's a good platform, pretty much from my perspective. I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed. I don't know if it's from Magento or based on the solution that was built by the system integrator. I think it is a mix of both. Getting a platform that is really fast is something important for our customers. So we need to make sure that every time we are building a store, we are going to deliver very good page load speed performance.

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JiteshArora

Senior Consultant at Deloitte

Can be connected to any of the SAP tools and is a complete e-commerce system

The WCS management or content management is not that great. Every one and a half to two years, Hybris stops updating or supporting previous versions. This means that the end-customer has to update their version every time. SAP Hybris can work on the virtual commerce (VR) feature, which is new to the market.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."

"The platform provides an easy way to customize its features."

"The ecosystem includes thousands of vendors who are providing third-party add-ons."

"The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications."

"It provides AI features, including a tool called Insight for AI-driven product recommendations."

"Magento has changed over the years, but one of the most interesting aspects is that it gets the job done, and a vast community of experts is knowledgeable about the solution."

"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

"The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."

More Adobe Commerce pros

"Hybris offers a platform designed for speed."

"The tool has good performance."

"It's the best tool on the market and is a complete e-commerce system for product management. For instance, if the customer has a log enterprise level product, they can manage it here."

"I chose this out-of-box E-Commerce solution because it helps you start up your E-Commerce business in a very good amount of time since Hybris already provides you the end-to-end flow with minimum customization. You can quickly go live with the customer."

"Hybris Commerce's most valuable feature is the simple integration with ERP."

"The simple steps for configuring your checkout processes, as well as the promotional engine, are the most valuable features of this solution."

"If you have a client and they want to have an e-commerce project that is based on solid principles, you don't need too much time to develop it."

"The tool supports multiple currencies."

More SAP Commerce Cloud pros

Cons

"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."

"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."

"The product needs to improve its security. Also, they need to improve B2B features."

"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."

"The data analysis could be improved. The data that you receive whenever you go into the backend of the platform for the analysis is very simple and basic, it could be a little more sophisticated in order to be closer to the client. The data analysis and intelligence of the platform could be better."

"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."

"Magneto is monolithic in character, making it difficult for us to scale up very high quickly on the content side."

"The limited availability of experienced developers can make the product costly to maintain."

More Adobe Commerce cons

"The solution is complex due to the rapid development of new features in SAP Commerce, which requires the changing of older technologies and migration to new ones."

"Like every other SAP solution, it is very heavy. Also, the transition to the cloud is not very smooth because it is not really a SaaS solution. The upgrades are also not as smooth as you would expect from a complete cloud solution. It should have a product recommendation feature as well as a promotional feature. It should also have more personalizations."

"The WCS management or content management is not that great."

"They have just started to work with the cloud, but they only support Microsoft Azure."

"We would like to be able to easily add functionality to the CMS, such as instant messaging. This would make is much more usable, especially in B2C scenarios."

"It is very expensive to implement, which is why many companies who can't afford would normally move to Salesforce or Magento."

"They could include additional types of payment implementations. Right now they are just providing CyberSourse."

"A public cloud solution of this software would open great possibilities."

More SAP Commerce Cloud cons

Pricing and Cost Advice

"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."

"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."

"The cost of implementation is cheap compared to other solutions."

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."

"The price is too high."

"I don't know the cost, but it can be expensive."

"SAP Hybris is expensive, which is why only the large clients use it. At the same time, I think that the return on investment warrants it."

"This is an expensive solution."

"The solution is very expensive in Turkey."

"The price is quite high."

"The solution is expensive."

"The product is expensive. I would rate its price a seven out of ten. The solution's licensing is yearly."

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Comparison Review

it_user9726

Architect at Sapient

Oct 5, 2013

WCS vs Hybris vs ATG - Feature Smackdown

They say "Beauty is in the eyes of the beholder", so if you are a purist in one of these technologies you would probably never agree to my comparison matrix, However these are my personal opinion, From my experience standpoint I have longest exposure to WCS Commerce Suite and the least with ATG…

Read full review

Top Industries

By visitors reading reviews

Educational Organization

76%

Computer Software Company

Retailer

Manufacturing Company

Educational Organization

52%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Magento?

The customization capabilities of Adobe Commerce are great.

See all answers

What needs improvement with Magento?

The limited availability of experienced developers can make the product costly to maintain.

See all answers

What is your primary use case for Magento?

At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time data fetching from the back-end of SAP ERP solution. Our organization deploys Ad...

See all answers

What do you like most about SAP Hybris Commerce?

The user interface can be customized.

See all answers

What needs improvement with SAP Hybris Commerce?

The learning curve is high.

See all answers

What is your primary use case for SAP Hybris Commerce?

The solution is used to build e-commerce websites.

See all answers

Comparisons

Salesforce Commerce Cloud vs Adobe Commerce

Compared 35% of the time

Shopify vs Adobe Commerce

Compared 14% of the time

HCL Digital Commerce vs Adobe Commerce

Compared 8% of the time

Oracle ATG vs Adobe Commerce

Compared 5% of the time

OroCommerce vs Adobe Commerce

Compared 4% of the time

More Adobe Commerce Competitors

Salesforce Commerce Cloud vs SAP Commerce Cloud

Compared 24% of the time

Shopify vs SAP Commerce Cloud

Compared 15% of the time

Oracle ATG vs SAP Commerce Cloud

Compared 14% of the time

HCL Digital Commerce vs SAP Commerce Cloud

Compared 11% of the time

Oracle Commerce Cloud vs SAP Commerce Cloud

Compared 5% of the time

More SAP Commerce Cloud Competitors

Product Reports

Buyer's Guide

Adobe Commerce

December 2024

Download Adobe Commerce product report

Buyer's Guide

SAP Commerce Cloud

November 2024

Download SAP Commerce Cloud product report

Also Known As

Magento, EPiServer Digital Commerce

SAP Hybris Commerce, Hybris

Learn More

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Adobe

SAP

Overview

Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

SAP Commerce Cloud, SAP's e-commerce platform, is designed to empower businesses to establish reliable and scalable online stores. Emphasizing innovation at scale, it utilizes enterprise-wide data to enhance profitability and customer satisfaction. The platform focuses on delivering connected, insightful, and adaptable shopping experiences through feature-rich and scalable solutions. Businesses leveraging SAP Commerce Cloud can anticipate driving profitable outcomes, ensuring a seamless shopping journey, and harnessing data for informed decision-making. For a deeper understanding, the website delves into specific functionalities such as product content management, experience management, order management, and integration with other SAP solutions and third-party applications.

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.

NHS 24

Buyer's Guide

Adobe Commerce vs. SAP Commerce Cloud

December 2024

Free Report: Adobe Commerce vs. SAP Commerce Cloud

Find out what your peers are saying about Adobe Commerce vs. SAP Commerce Cloud and other solutions. Updated: December 2024.

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