Adobe Commerce vs HCL Digital Commerce comparison

"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."

"The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications."

"The product can be maintained effortlessly."

"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."

"On the plus side, when you build everything from scratch in Magento, you can do magic with it."

"The customization capabilities of Adobe Commerce are great."

"We have the ability to resolve service issues since Magento enables us to invest more time in dealing with custom requirements."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"I haven't faced any issues with the product's stability."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"Has all the modules needed for an order management solution."

"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."

"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."

"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."

"Should have a way to communicate properly with the team that builds the platform"

"The solution’s performance could be improved."

"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."

"I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed."

"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."

"Lacks option to purchase individual modules."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"The product catalog is an area that needs improvement."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."

"The cost of implementation is cheap compared to other solutions."

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."

"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"For our companies and our users, the price is quite high."