Adobe Commerce vs HCL Digital Commerce comparison

Adobe and HCLSoftware are both solutions in the eCommerce Platforms category. Adobe is ranked #3 with an average rating of 8.2, while HCLSoftware is ranked #7 with an average rating of 5.0. Adobe holds a 14.0% mindshare in P, compared to HCLSoftware ’s 5.9% mindshare. Additionally, 84% of Adobe users are willing to recommend the solution, compared to 83% of HCLSoftware users who would recommend it.

Adobe Commerce

Read 27 Adobe Commerce reviews

2,641 Views
1,777 Comparison Views

84% willing to recommend

HCL Digital Commerce

Read 7 HCL Digital Commerce reviews

993 Views
652 Comparison Views

83% willing to recommend

Adobe Commerce

HCL Digital Commerce

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Adobe Commerce compete in the digital commerce platform category, enhancing e-commerce experiences. Adobe Commerce has an upper hand in features and tools, while HCL is advantageous in pricing and support.

Features: HCL Digital Commerce includes comprehensive order and registration modules, providing a complete solution without the need for multiple technologies. It offers customization and integration capabilities for complex needs. Digital Commerce is noted for managing end-to-end B2B modules. Adobe Commerce stands out with its evolving integration features, robust ecosystem, and adaptability. It includes AI-driven recommendations and integrations with third-party systems, ensuring a wide reach and comprehensive customer experience.

Room for Improvement: HCL Digital Commerce could benefit from simplifying its deployment process and enhancing its ease of customization for non-technical users. The platform would be more competitive with expanded integration communities and simplifying its complex backend processes. Adobe Commerce might improve by offering better out-of-the-box solutions for mid-sized businesses and reducing its dependency on third-party extensions. It can enhance features to reduce upfront implementation time and associated costs.

Ease of Deployment and Customer Service: Adobe Commerce benefits from straightforward deployment through an extensive partner network, offering significant customer support. It’s easier to implement, making it an attractive option for enterprises seeking quick solutions. HCL Digital Commerce requires deeper technical expertise for deployment but compensates with responsive direct customer service, providing personable support for clients with complex requirements.

Pricing and ROI: HCL Digital Commerce involves lower initial setup costs and quicker ROI due to customizable pricing plans, positioning it as a cost-effective solution. Adobe Commerce demands a higher upfront investment aligned with its expansive feature set. This results in a longer ROI period, justified by its extensive tools and capabilities.

To learn more, read our detailed Adobe Commerce vs. HCL Digital Commerce Report (Updated: January 2025).

Buyer's Guide

Adobe Commerce vs. HCL Digital Commerce

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Commerce

Ranking in eCommerce Platforms

3rd

Average Rating

8.2

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

HCL Digital Commerce

Ranking in eCommerce Platforms

7th

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the eCommerce Platforms category, the mindshare of Adobe Commerce is 14.0%, up from 12.0% compared to the previous year. The mindshare of HCL Digital Commerce is 5.9%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Chirag Bhavsar

Founder and CEO at Coduzion Technologies Pvt Ltd

Handles order processing, customer management, configuration, third party payment integration, and shipping matters

Magento has a solution for every business scale, but there were a few issues in the framework itself where there were minor performance issues which they are now working on. Hopefully within six to seven months, if those performance issues are fixed, they will provide a more flexible headless e-commerce approach to their framework, then there will be a greater scope for them overall to be on the larger scale. They are already a competitor with Shopify, but this can put them more on point on to the merchants. Because Magento is relatively new, even though Magento 1 has been in market for 16 or 17 years, Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later.

Read full review

Amman Anup Kumar

Partner at R. Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product can be maintained effortlessly."

"Magento is very flexible, and it's one of the biggest e-commerce platforms."

"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."

"The platform provides an easy way to customize its features."

"The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."

"It provides AI features, including a tool called Insight for AI-driven product recommendations."

"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."

"The open-source PHP code allows our developers to customize pretty much anything on the platform, including allowing us to add some of the most complex shipping and inventory features for clients who have very specific, industry-related business specifications."

More Adobe Commerce pros

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"I haven't faced any issues with the product's stability."

"Has all the modules needed for an order management solution."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

Cons

"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."

"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."

"The product needs to improve its security. Also, they need to improve B2B features."

"I am still playing around and trying to catch up with the latest version to understand all the features, but I do feel that its CMS can be much more streamlined. They provide a what-you-see-is-what-you-get editor, which many customers prefer, but based on the implementations that I have done for more than seven years, I have seen that many times, it is run by the marketing team, and they don't find it very comfortable to use. They feel uncomfortable managing and changing the content. As a business user, you need to have at least basic knowledge of HTML, which you cannot expect from all marketing teams. Some companies or organizations have that competency, but many organizations, especially in the Middle East, have a very small team, so it becomes quite difficult for them. This is a common challenge that I have seen across the platforms. Magento is better and easier than Oracle Commerce Cloud, but Shopify is much easier than Magento. A layman or my 10-year-old kid can go ahead and set up a store in Shopify in probably 45 minutes, which is not the case with Magento. Elasticsearch has really been a pain. It takes a toll on the performance. Starting with version 2.4, Magento requires Elasticsearch, which has been causing a lot of serious performance issues. We had a client in the US who was running a promo, and they lost a subsequent number of orders over one and a half hours. They were on the enterprise platform, not open-source. The team had to open a ticket with Magento. Its performance needs to be upgraded, or some kind of guidelines have to be provided for the setup. It looks like even Magento has no clue. When you go through the answers given in the online community, it seems that in spite of having the hardware configurations that they suggest, it is not performing at the optimal level. It should also have a better way to measure performance. Performance measuring has to be much easier. Many times, we see CPU utilization going up and down. We see spikes without any reason. Therefore, we need a better performance management system."

"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."

"The industry has evolved, and the main focus is composable solutions because of which now SAP and Magento are forced to tackle various aspects of commerce, including commerce tools and pricing strategies, among other things."

"Should have a way to communicate properly with the team that builds the platform"

"The solution takes a huge amount of time to complete the root cause analysis."

More Adobe Commerce cons

"Lacks option to purchase individual modules."

"The product catalog is an area that needs improvement."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

Pricing and Cost Advice

"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."

"The cost of implementation is cheap compared to other solutions."

"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."

"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."

"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"For our companies and our users, the price is quite high."

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Top Industries

By visitors reading reviews

Educational Organization

77%

Computer Software Company

Retailer

Financial Services Firm

Computer Software Company

16%

Educational Organization

12%

Manufacturing Company

12%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Magento?

The customization capabilities of Adobe Commerce are great.

See all answers

What needs improvement with Magento?

The limited availability of experienced developers can make the product costly to maintain.

See all answers

What is your primary use case for Magento?

At our company, we use Adobe Commerce to support a couple of system integrations. The solution is used for real-time data fetching from the back-end of SAP ERP solution. Our organization deploys Ad...

See all answers

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

See all answers

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

See all answers

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

See all answers

Comparisons

Salesforce Commerce Cloud vs Adobe Commerce

Compared 34% of the time

SAP Commerce Cloud vs Adobe Commerce

Compared 22% of the time

Shopify vs Adobe Commerce

Compared 13% of the time

Oracle ATG vs Adobe Commerce

Compared 7% of the time

OroCommerce vs Adobe Commerce

Compared 5% of the time

More Adobe Commerce Competitors

SAP Commerce Cloud vs HCL Digital Commerce

Compared 28% of the time

Salesforce Commerce Cloud vs HCL Digital Commerce

Compared 24% of the time

Bigcommerce vs HCL Digital Commerce

Compared 8% of the time

Oracle ATG vs HCL Digital Commerce

Compared 7% of the time

Shopify vs HCL Digital Commerce

Compared 7% of the time

More HCL Digital Commerce Competitors

Product Reports

Buyer's Guide

Adobe Commerce

February 2025

Download Adobe Commerce product report

Buyer's Guide

HCL Digital Commerce

February 2025

Download HCL Digital Commerce product report

Also Known As

Magento, EPiServer Digital Commerce

IBM Digital Commerce, IBM WebSphere Commerce

Overview

Adobe Commerce offers IT teams a versatile solution to effortlessly launch personalized commerce experiences while ensuring security and speed, all without starting from scratch. It provides a solid foundation of commerce functionality that allows businesses to swiftly enter the market with confidence. With pre-configured composable services, businesses can easily deploy and integrate these services to enhance their commerce foundation. The platform also supports the creation and integration of secure and scalable applications that extend native capabilities and seamlessly integrate with third-party solutions in a serverless PCI-compliant environment. Thanks to App Builder tools, customization becomes more accessible, reducing the overall cost of ownership.

For commerce teams, Adobe Commerce provides a dynamic platform that adapts as customer needs evolve. It enables omnichannel personalization through commerce data, delivering personalized content, promotions, recommendations, and site search through advanced AI and machine learning. This translates to an increased reach to new markets, brands, or business models. The platform empowers users with business-specific, user-friendly tools infused with AI capabilities, thereby enhancing marketing and merchandising efforts. Moreover, businesses can expand their commerce capabilities further by choosing from a vast array of free and premium apps and extensions available in the Commerce Marketplace, covering everything from back-office integrations to customer experience solutions, making it a comprehensive and flexible commerce solution.

Adobe

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

Buyer's Guide

Adobe Commerce vs. HCL Digital Commerce

January 2025

Free Report: Adobe Commerce vs. HCL Digital Commerce

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