HCL Digital Commerce vs Shopify comparison

Read 11 Shopify reviews

1,776 Views
1,368 Comparison Views

100% willing to recommend

HCL Digital Commerce

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 2, 2025

HCL Digital Commerce and Shopify compete in the e-commerce platform category. Shopify has the upper hand in features, pricing, and usability, while HCL Digital Commerce has strengths in support and integration.

Features: HCL Digital Commerce provides robust B2B capabilities, extensive customization options, and integration versatility, making it suitable for enterprises with complex needs. Shopify offers a comprehensive range of built-in e-commerce tools, themes, and apps, allowing for rapid setup and scalability, appealing particularly to small to medium-sized businesses.

Room for Improvement: HCL Digital Commerce could enhance its user interface for simpler deployment, broaden its scalability for smaller businesses, and reduce complexity in customization processes. Shopify might improve its enterprise-level integration capabilities, offer more advanced B2B features, and lower transaction fees for large-scale operations.

Ease of Deployment and Customer Service: Shopify is well-regarded for its streamlined deployment process and accessible customer support, providing a straightforward experience for users. HCL Digital Commerce, while offering strong customer support, may require a more intricate deployment due to its enterprise focus, making it less accessible for those seeking quick setups.

Pricing and ROI: HCL Digital Commerce involves a significant initial setup investment, leading to promising ROI for large-scale implementations. Shopify offers cost-effective options with tiered pricing plans, facilitating faster ROI for small to medium-sized businesses, making it an attractive choice for those seeking value for money.

To learn more, read our detailed HCL Digital Commerce vs. Shopify Report (Updated: March 2025).

HCL Digital Commerce vs. Shopify

Download the complete report

Helped 842,388 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Digital Commerce

Ranking in eCommerce Platforms

7th

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Shopify

Ranking in eCommerce Platforms

4th

Average Rating

8.4

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2025, in the eCommerce Platforms category, the mindshare of HCL Digital Commerce is 6.0%, up from 4.3% compared to the previous year. The mindshare of Shopify is 10.2%, up from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eCommerce Platforms

Featured Reviews

Amman Anup Kumar

Partner at R. Kumar

Needs improvement in the area of integration and should offer better adaptability to new environments

I have been trying to put together a website for the last year and a half, and I have been facing some problems because the tool is unable to integrate properly with my ERP product. It is difficult to find coders for HCL Digital Commerce who can do a good job within a reasonable amount of time. I think the development curve of the tool is just too long, and there aren't enough good coders, while whoever is available takes a lot of time. The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner. If you try to tell HCL Digital Commerce that you need front-end integration, which is a standard practice right now, HCL will take a lot of time as a lot of things are not available as an out-of-the-box feature. You have to spend more time and money to get things developed in HCL Digital Commerce, which I believe causes challenges for users, especially in an Indian scenario where the tool has a primary market.

Read full review

Alex Osmichenko

Chief Executive Officer at IT Monks Agency

Have managed to grow sales quickly but experience challenges with integration and commission

The primary use case for Shopify is when I want to quickly build an online store. I utilize Shopify as an online store to manage and grow my retail business. I use it to boost my online sales Shopify is easy to start and has an intuitive onboarding process for customers. It is very good in terms…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a very mature product. It has a lot of features. It can also be very easily customized in order to reach goals or features that are not available, but mainly the fact that it's a very mature platform with all major features that are normally required by the clients is most valuable."

"I haven't faced any issues with the product's stability."

"The most valuable solution is that it allows you to adapt it according to the customer's needs."

"The tool is easy to use and flexible. It is flexible enough to tailor to your requirements."

"Has all the modules needed for an order management solution."

"Shopify can be used without any coding knowledge."

"If you have a physical business, like a shop on the street, and you want to take it online but don't know how to do it, you have a couple of options. You could contact a developer or set up an account on Shopify and create your online store there."

"The product has a few free-to-use features. It is easy to navigate and has good visuals as well."

"It has a brilliant inventory system to help you manage your store."

"The most valuable feature is its strong SEO capabilities."

"I would absolutely recommend Shopify to others."

"For the initial setup phase, many online tutorials are available, making the process easy."

"Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization."

More Shopify pros

Cons

"The product catalog is an area that needs improvement."

"Another area of improvement is the user-friendliness of the back office stuff. This issue is still valid, and it is still a problem, but I know they are currently working on it."

"The tool has a really rigid structure, so it is not something that has the simplicity to adapt to newer environments in a fast manner."

"HCL Digital Commerce should improve its integration capabilities with other platforms."

"Lacks option to purchase individual modules."

"I have many clients that want to sell their products to the wholesale market, and Shopify currently does not have that kind of feature."

"If you consider an enterprise-level application with a lot of customization, Shopify can be problematic to use."

"Many of our clients complain because it's costly and not an open-source."

"It could benefit from improving its user-friendliness for non-coders, perhaps by offering easier template-building options."

"There are some areas where improvements could be made. Currently, the platform only supports three product variants, and having the option for more variants would be beneficial. Additionally, we have to rely on external plugins for reviews and ratings, which could be more convenient if they were built-in."

"Shopify users pay a higher commission as they scale."

"The order processing and saving of the changes for the product should have automatic functioning."

"Previously, Shopify had a limitation of 200 product variations, which posed a challenge for businesses with multiple product options like different colors and sizes. However, they have increased this limit to 1,000 variations, greatly improving the platform's functionality. Besides that, I don't see any major issues that need improvement."

More Shopify cons

Pricing and Cost Advice

"I believe that HCL Digital Commerce is one of the most expensive products on the market."

"For our companies and our users, the price is quite high."

"HCL Digital Commerce's licensing costs are annual. It is expensive."

"This is the only platform to enforce its own transaction fee unless you use Shopify Payments Content, which doesn’t automatically reformat when you switch themes."

"The pricing of the solution is economical. The enterprise version is more expensive, however, we do not use it. We pay for the license on a monthly basis and there are payment gateway charges associated with transactions, typically around two percent or as applicable."

"They have various plans including ones that are priced at $29 per month, $79 per month, and can go up to $300 per month."

"The tool's pricing depends on how big your online store is."

"Depending on the client's requirements, they can choose either the basic plan or the premium plan."

See which vendors are best for you

Use our free recommendation engine to learn which eCommerce Platforms solutions are best for your needs.

See recommendations

842,388 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

16%

Educational Organization

13%

Manufacturing Company

11%

Retailer

Educational Organization

56%

Computer Software Company

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HCL Digital Commerce?

I haven't faced any issues with the product's stability.

What is your experience regarding pricing and costs for HCL Digital Commerce?

HCL Digital Commerce's licensing costs are annual. It is expensive.

What needs improvement with HCL Digital Commerce?

HCL Digital Commerce should improve its integration capabilities with other platforms.

What do you like most about Shopify?

For the initial setup phase, many online tutorials are available, making the process easy.

What is your experience regarding pricing and costs for Shopify?

The pricing starts at around thirty dollars for the basic subscription with a two percent payment commission, and can go up to two thousand dollars a month plus payment commission, which becomes a ...

What needs improvement with Shopify?

Shopify does not have inventory management capabilities, requiring custom integration with ERP, which could be made easier. Additionally, making third-party tool integrations smoother would be bene...

SAP Commerce Cloud vs HCL Digital Commerce

Comparisons

Compared 31% of the time

Salesforce Commerce Cloud vs HCL Digital Commerce

Compared 26% of the time

Adobe Commerce vs HCL Digital Commerce

Compared 26% of the time

Oracle ATG vs HCL Digital Commerce

Compared 8% of the time

More HCL Digital Commerce Competitors

Salesforce Commerce Cloud vs Shopify

Compared 24% of the time

Adobe Commerce vs Shopify

Compared 20% of the time

SAP Commerce Cloud vs Shopify

Compared 20% of the time

Oracle ATG vs Shopify

Compared 9% of the time

CashStar vs Shopify

Compared 5% of the time

More Shopify Competitors

Product Reports

HCL Digital Commerce

Download HCL Digital Commerce product report

Download Shopify product report

Also Known As

IBM Digital Commerce, IBM WebSphere Commerce

No data available

Overview

IBM Digital Commerce provides advanced commerce capabilities to help you quickly and easily create an engaging brand experience across every customer touch point. Using IBM, you can improve your business with personalized customer engagement, optimized shopping and order management and fulfillment across channels. This helps you accelerate time to market, improve customer engagement and drive revenue growth.

HCLSoftware

Shopify is an easy to use, fast, and secure eCommerce platform. Its CMS platform comes with several dynamic and useful features to help users create and manage their websites. The solution’s high-end security features, insightful analytics, user-friendly interface, and vast range of third-party integrations makes it one of the top platforms in the market.

Shopify Features

Shopify has many valuable key features. Some of the most useful ones include:

Customizable templates
Shopify POS
Out-of-the-box SEO tools
Shopify dropshipping
Shopify analytics
Abandoned cart reminders
App store

Shopify Benefits

There are several benefits to implementing Shopify. Some of the biggest advantages the solution offers include:

Better security: Because Shopify provides 256-bits SSL Certification to every website and is Level-1 PCI Compliant, you have guaranteed security that ensures the complete safety of sensitive customer information, including credit card details, phone numbers, email IDs, home addresses, etc.

Personalization options: Because Shopify is a very versatile platform, it provides several different built-in tools and options that allow you to personalize your website according to your specific needs and requirements. In addition to being able to customize website themes, users can offer customers personalized coupons, sale notifications, different shipping options, and payment methods.

Smartphone compatibility: Shopify is compatible with smartphones and other mobile devices, making it easy for users to design, host, and manage websites.

User-friendly interface: The platform’s functionalities are easy to understand because Shopify comes with a very easy-to-use user interface.

Fast loading speed: Shopify is designed with robust and optimized hardware to enable fast loading speeds so websites can load in seconds.

Free 24/7 customer service: Another advantage of Shopify is that it provides customer service around the clock. They have community forums, chat, and voice support services available for their clients to help them resolve issues quickly. Shopify also has a vast database of FAQs.

Thousands of applications: Shopify has its own app store so users can choose from thousands of applications to add new features to their eCommerce store. The app store also enables the content management system to be lightweight and provides desired features to its customers.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Shopify solution.

Badrilal P., Shopify Developer at Freelance, says, “Shopify can be used without any coding knowledge; just drag and drop and configuring, those are the basics. It's a great solution for people who are in the initial phase of their business. They can use it to easily set up a store that includes product info, product pricing, add to cart, payment methods, gateway integration, menus, contact us forms, and inquiry forms. Anyone can set those features up in one day using Shopify. That's a huge benefit for our customers.”

PeerSpot user Tushar K., Co-founder at Dotmagic Infotech/Shopify Expert at Dotmagic Infotech, mentions, “The most valuable features are the core structure and backend structure. Our clients are easily able to manage their sites at the backend. Shopify provides an easy to use service at the backend that includes product upload, customer service, team settings, and team customization. It is all very easy to handle.”

Sample Customers

CEWE, J.J. Keller, Shop.ca, 360training.com, Bon-Ton, HH Gregg, Dahl Sverige AB, Terranova, Lindt

RadioShack, Hawaiian Airlines, ThirdLove, Whistle, Essio Shower, Silk Therapeutics, Slack, Beamz Interactive, National Aquarium, GoNoodle, Toronto Life, FiftyThree

HCL Digital Commerce vs. Shopify