I use the solution to manage Atlassian applications. In our company, we initially deployed Atlassian applications on Red Hat Enterprise Linux (RHEL). For most of the products my company uses, we create Red Hat Enterprise Linux (RHEL)-based servers because we have Red Hat Satellite, so we just bring them up and make them supportive for us.
Application Support Analyst at a tech vendor with 1,001-5,000 employees
Along with easy patching upgrades it can be deployed quickly
Pros and Cons
- "The most valuable feature of the solution is that the upgrade in the patching area is really easy."
- "Everything in my company is based on whatever AWS provides, specifically when Linux is on AWS, and I guess it negatively affected my company."
What is our primary use case?
How has it helped my organization?
The most valuable benefit of the product for my organization revolves around standardization, which is why we have all the same types of machines and operating systems. It makes it very easy and familiar across the board. The tool is also very reliable.
My company does have a hybrid cloud environment. Running Red Hat Enterprise Linux (RHEL) as the foundation for the hybrid cloud deployment strangely impacted our operations. I think that when my company moved off from the tool's on-premises version for certain applications, we had to leave Red Hat Enterprise Linux (RHEL). Everything in my company is based on whatever AWS provides, specifically when Linux is on AWS, and I guess it negatively affected my company.
Red Hat Enterprise Linux (RHEL) has helped my company centralize developments because we know what we are going to use in the product, and so we don't have to make any decisions. Owing to the aforementioned area, I would say it offers a good standard.
In terms of the tool's built-in security features when it comes to risk reduction, business continuity, and maintaining compliance, I would say it is very easy to patch, which helps our company to keep it up to date and avoid all downfalls.
Speaking about the portability of applications and containers built on Red Hat Enterprise Linux (RHEL) to keep our organization agile, I would say that we don't tend to move that much with applications. The tool has helped to weave a path for an upgrade while creating a new application server, after which one can transfer it over. Considering the aforementioned details, the tool is portable. In short, whenever I try to use the product's portability feature, it does work.
What is most valuable?
The most valuable feature of the solution is that the upgrade in the patching area is really easy.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux (RHEL) for ten years.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
November 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,121 professionals have used our research since 2012.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution since it is easy to make changes in the tool.
If the product is deployed on an on-premises model, it will be deployed on Red Hat Enterprise Linux (RHEL) system.
How are customer service and support?
I haven't had a reason to use the support services of the product for a long time. I rate the technical support a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In the past, my company used CentOS for a while. There were some other products which were also used in my company. My company started to use Red Hat Enterprise Linux (RHEL) as it provided standardization, and we required something nice and uniform in nature.
How was the initial setup?
The product was already up and running when I joined the organization.
The solution is deployed on an on-premises model. If my company opts to have the product deployed on cloud, then we would opt for the cloud services offered by AWS.
What about the implementation team?
I am sure my company did not seek help from many integrators, resellers, or consultants to deploy the product.
What was our ROI?
The biggest ROI I experienced using the product stemmed from the fact that it was really fast to deploy right from the beginning when we were building our company's new systems. The product works fine.
What other advice do I have?
I would recommend Red Hat Enterprise Linux (RHEL)to a colleague who is looking at open-source cloud-based operating systems for Linux since it offers Red Hat Satellite, so everything is just so encapsulated and there in the tool.
I can't speak of whether the Red Hat portfolio has affected our total cost of ownership across our enterprise landscape since I don't know the cost.
I rate the tool a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jun 3, 2024
Flag as inappropriateMiddleware and applications specialist at FABIS bvbb
Facilitates our compliance with security standard certifications.
Pros and Cons
- "The integration with Oracle is the most valuable feature."
- "The patching process with Red Hat is disruptive and not very cost-effective."
What is our primary use case?
We use Red Hat Enterprise Linux as our core operating system for hundreds of our critical systems including our databases, complete middleware, and over 500 VMs.
How has it helped my organization?
The portability of applications and containers built on Red Hat Enterprise Linux is exceptionally high due to the utilization of Java as the middleware and Oracle as the database. This enables seamless portability across various platforms, regardless of the specific infrastructure employed. As long as Oracle continues to provide support for a particular platform, the applications and containers can operate effectively on that platform. Therefore, the decision regarding the deployment platform rests solely with the company's preference.
The consolidation into a single operating system has brought about significant improvements. Previously, companies often had to manage three or four different operating systems, which was not only costly but also inefficient. With a unified operating system, we can now streamline operations and reduce the number of teams required for maintenance.
Red Hat Enterprise Linux facilitates our compliance with security standard certifications. We receive daily reports and recommendations specifically for applying security patches and related measures.
Red Hat Enterprise Linux is the most used Unix platform in the cloud. We can build with confidence knowing that it is available across physical, virtual, and cloud infrastructures.
What is most valuable?
The integration with Oracle is the most valuable feature.
What needs improvement?
The patching process with Red Hat is disruptive and not very cost-effective. This is why I would like to switch to Oracle Linux, which allows for security patching on a running system. This is a significant advantage of Oracle Linux over Red Hat. With Red Hat, we have to shut down all of our machines at least four times a year for large patches. Oracle acquired the technology for applying these online patches from MIT, and this technology is integrated into Oracle Linux. This allows for systems to be patched without disrupting the work of employees and their organization, which is a major improvement over Red Hat's patching process.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for over ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is a stable operating system. In most cases, the issues we have encountered have been related to hardware, not the operating system itself.
What do I think about the scalability of the solution?
Scaling Red Hat Enterprise Linux is easy. We have clusters and simply need to add machines to those clusters to scale.
We have more applications being added all the time.
Which solution did I use previously and why did I switch?
Previously, we used HP for our database site before transitioning to Red Hat Enterprise Linux. As we were already utilizing Red Hat Enterprise Linux for our applications, it proved to be a more optimal choice for our database site as well.
What about the implementation team?
The implementation was completed in-house.
What's my experience with pricing, setup cost, and licensing?
We have to pay for the support and features.
The distinguishing feature between open-source competitors and Red Hat Enterprise Linux is the comprehensive support that Red Hat Enterprise Linux provides. Red Hat Enterprise Linux no longer faces competition from HP and Digital in terms of support services, as these companies have ceased offering their solutions. IBM remains the sole competitor, but they recently acquired Red Hat, essentially consolidating the support landscape.
What other advice do I have?
I would rate Red Hat Enterprise Linux eight out of ten.
Numerous open-source Linux operating systems are available, but Red Hat Enterprise Linux provides robust support and a stable platform for large organizations that would benefit from the support.
Organizations should base their decision on which operating system to use for their specific requirements. For Windows or Oracle systems, the corresponding OS should be chosen for support reasons. For Unix systems, Red Hat Enterprise Linux provides the best support.
When I first used Linux 1.0 over ten years ago, I was surprised at how well it worked. I never expected it to become so successful that it would surpass all the major Unix systems, but that is exactly what happened. Today, Linux is used for a wide variety of applications, regardless of the platform. This is due to its exceptional scalability and the low cost of hardware.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
November 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,121 professionals have used our research since 2012.
System Administrator at a government with 501-1,000 employees
Rock solid, secure, and good documentation and support
Pros and Cons
- "I like most of the features. I like its stability. I like its views. It provides a very stable environment."
- "The upgrade procedures are a little bit cumbersome. It would be nice if they are not because every three or four years we have to update, and I find that to be a bit on the cumbersome side. We have been able to automate most of it, but we still run into things where the job does not finish. There are things that require additional steps. There are things that need to be removed and that always require manual intervention."
What is our primary use case?
We have an older environment with a lot of servers. They are development servers for a lot of in-house development. We have a lot of things. We have Ruby on Rails, Java, and a lot of Oracle applications
Red Hat Enterprise Linux is mostly on-prem in my current job. In my previous jobs, we have had it on AWS or Azure.
How has it helped my organization?
Red Hat Enterprise Linux's built-in security features are good when it comes to simplifying risk reduction and maintaining compliance. It is something that they do very well. It is one of the reasons why we like running it. It is rock solid in all areas. Red Hat does a really good job of keeping on top of vulnerabilities and making the patching process easy.
Red Hat Enterprise Linux has impacted our uptime and security. We have had no breaches, and our systems are usually up.
Red Hat Enterprise Linux has not yet enabled us to achieve security standards certification because that is not a requirement for where we are, but I am pretty confident that we would meet those standards. Our security teams are usually chasing problems on the other side of the house.
What is most valuable?
I like most of the features. I like its stability. I like its views. It provides a very stable environment. There is not a lot of downtime. There are not a lot of issues. Primarily, we are deploying things and configuring things, and occasionally, we add new things for developers as needed, but it does not require much troubleshooting or break fixing. That is rare.
The knowledge base offered by Red Hat Enterprise Linux is another thing I like about it. It is particularly easy to find an answer to your problem online. There is very good documentation, very good user communities, and good support when you need it.
What needs improvement?
The upgrade procedures are a little bit cumbersome. It would be nice if they are not because every three or four years we have to update, and I find that to be a bit on the cumbersome side. We have been able to automate most of it, but we still run into things where the job does not finish. There are things that require additional steps. There are things that need to be removed and that always require manual intervention. I do not know how they can get rid of that, but it is cumbersome in an environment where you have hundreds or thousands of servers.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for ten years.
How are customer service and support?
I would rate their support a nine out of ten. I just do not give tens. I am sure there are some areas where they can improve, but they are good. They are responsive.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have got experience with Windows and Solaris before that. Red Hat Enterprise Linux is my favorite. With Solaris, that stream stopped a long time ago, but Red Hat Enterprise Linux has all of the nice things about it, and they have continued to develop and build many new things. For instance, when you had to patch on a Solaris box, you had to take the server down into single-user mode and apply the patching. I like it better than Windows in every way. It is more intuitive to me. I like that I can do more things from the command line. It is easier to automate things.
How was the initial setup?
I have been involved in the upgrades and some migrations for migrating things from Solaris. We also had CentOS, which was converted to DevStream, so we have had to change those to Red Hat. The upgrades and migrations were not terribly difficult. Usually, the tools were there. We called support when we ran into problems, but for the most part, it worked.
I have used Convert2RHEL. It was a bit helpful. It did the job.
We mostly use Ansible for deployment, patching, and managing the system in general. Our experience has been good. I am looking at some of the newer things they have at the conference that we have not had a chance to play with, but it meets our needs.
What was our ROI?
We have seen a return on our investment. We are able to do what we need to do without any problems or interruptions, and we are able to do it quickly.
What's my experience with pricing, setup cost, and licensing?
For me, it is not too bad, but my company pays the bill, so I do not worry too much about it.
What other advice do I have?
I would rate Red Hat Enterprise Linux a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director (PRC) at Talawa software
Protects from ransomware attacks and significant data loss, but its operating system configuration could be improved
Pros and Cons
- "The most valuable features of Red Hat Enterprise Linux are its stability and resilience in that we rarely have to take down the systems completely to patch them."
- "The solution's operating system configuration and function selection could be improved."
What is our primary use case?
We use Red Hat Enterprise Linux as an operating system for hosting Oracle databases.
How has it helped my organization?
Compared to Windows as a server operating system, Red Hat Enterprise Linux seems more secure, and we've had fewer intrusions onto our systems. That one, for us, is the single most important thing. In a few instances where we've had intrusions, we've been able to detect them very quickly and get patches that fix those security holes very quickly, thus preventing further intrusions.
In the cases of clients I've worked for, I've never been involved in a ransomware attack or a significant reportable data loss. That is why we continue using either Red Hat Enterprise Linux or Oracle Linux.
What is most valuable?
The most valuable features are its stability and resilience in that we rarely have to take down the systems completely to patch them.
What needs improvement?
The operating system configuration and function selection could be improved. Configuring the operating system and selection of options takes a lot of expertise. I'm now going to retire, and I've been doing this for many years. Trying to train people to make those choices is proving to be difficult. However, to get applications to run efficiently in those environments, those selections are absolutely crucial.
Red Hat Enterprise Linux should include simpler storage management.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for 20 years.
What do I think about the stability of the solution?
I rate Red Hat Enterprise Linux a nine out of ten for stability.
What do I think about the scalability of the solution?
No system is infinitely scalable in a linear manner. As you scale up anything, the fact that you're scaling adds overheads. If I were to compare Red Hat Enterprise Linux to Windows, I would give Windows a seven because you run out of scalability much faster on the Windows side.
I rate Red Hat Enterprise Linux a nine out of ten for scalability.
How are customer service and support?
Red Hat Enterprise Linux's technical support team is not that great.
How would you rate customer service and support?
Negative
What's my experience with pricing, setup cost, and licensing?
Red Hat Enterprise Linux is expensive, but it's hard to quantify. Oracle doesn't have a license. You just download Oracle software and use it, but their support is way more expensive. So they're about the same. With these types of operating systems, you need to have some support. With Red Hat Enterprise Linux, you need to pay a massive upfront licensing fee in order to get support. You don't have to pay a licensing fee for Oracle, but then you pay a massive support fee to get the support.
They're about the same overall. I don't really make that choice for my clients. I ask them to ensure that they do have some support from someplace. If they suffer a breach and need someone to help fix the problem, they should have something up and running when it happens instead of running around trying to arrange it.
What other advice do I have?
Most of my clients have particularly sensitive information. We tend to run on-premises rather than the cloud because of security issues for those highly sensitive databases. We disconnect those databases from the internet so they are ultimately secure. That is something that you cannot do in the cloud.
Red Hat Enterprise Linux doesn't have any particular standout security features, which the other Linux tools don't have. I've also used the Oracle version of Linux, which seems very similar to Red Hat Enterprise Linux. Both seem to be as secure as the other. If I have to give a score in relation to stability, Oracle's version of Linux might be slightly more stable than Red Hat Enterprise Linux.
All the customers I've worked for have been using those operating systems for a long time. For instance, one of our customers has been using Red Hat Enterprise Linux since it was first available over 20 years ago. A return from that is difficult. They were using Unix rather than Linux. The applications they ran were ported from those environments, and migrating them to Red Hat Enterprise Linux was relatively painless. We did those migrations back in 1995 to 1997.
We tend to use the environment for running databases. So, we have very few real users directly connecting to the system. The people who connect to the system do so by applications.
We haven't needed any maintenance for a long time. My last company was a large organization, and we had the internal expertise to provide support. Some net contributors have fixed bugs themselves and contributed those bug fixes back into the Linux open-source community. It was a huge organization, and its IT department was as big as some software consultancies.
Overall, I rate Red Hat Enterprise Linux a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Linux Architect at MIRACLE
A stable solution that can be used for a long time without having to upgrade every other year
Pros and Cons
- "Compared to any other product, Red Hat Enterprise Linux provides a stable backported solution for a long time."
- "The biggest thing that the solution could introduce is an even slimmer version of Red Hat Enterprise Linux."
What is our primary use case?
We use the product to host operating systems, applications, or infrastructure for our customers. Our customers use the product as a long-term solution that they don't have to upgrade every other year. They can get people that know the solution from the get-go.
What is most valuable?
The biggest feature is the longevity of the distribution. Compared to any other product, Red Hat Enterprise Linux provides a stable backported solution for a long time. It is important because we have moved a lot of software containers. We want to update it but don't want to unless we have to. So it's great to have something stable for a long time.
What needs improvement?
The biggest thing that the solution could introduce is an even slimmer version of Red Hat Enterprise Linux. We are moving to containers, but we also have a lot of void loads that don't go into containers. It would be nice to have an even thinner operating system. Even if you choose minimally, you still get a lot of useless stuff you don't need.
For how long have I used the solution?
I have been using the solution for 20 years.
What do I think about the stability of the solution?
I rate the product’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the solution’s scalability a seven out of ten.
How are customer service and support?
It's really difficult to get to someone that knows something. When you get to the right people, support is really good. But there are a lot of people that can only answer first-level questions.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We're using a lot of different OSs. We use Red Hat Enterprise Linux because we are a partner.
How was the initial setup?
It's pretty simple to install the product. However, some tools required to install it are missing.
What's my experience with pricing, setup cost, and licensing?
The pricing is great for virtual systems. The pricing for physical systems is way too high.
The overall costs depend on the project and the company.
Which other solutions did I evaluate?
We continuously evaluate other options. The main difference between Red Hat Enterprise Linux and other solutions is the complete ecosystem's longevity and possibility. Other products may present something similar, but they don't have the ecosystem around them.
What other advice do I have?
We probably purchased the solution from a cloud provider. We are using versions 5 to 9 currently.
The solution’s built-in security features are pretty good, but it's not something that I would take as a major selling point. The portability is good because we have a stable baseline for applications and containers. Red Hat Enterprise Linux’s security posture is pretty good. I don’t know if it's the strongest selling point, but it's up there.
In some ways, Red Hat Enterprise Linux enables us to centralize development. However, that's not mostly what we focus on. The primary output from Red Hat Insights is targeted guidance. Targeted guidance has not affected our uptime much.
It makes sense to go with a stable distribution compared to others. Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System Administrator at a tech services company with 51-200 employees
The iptables command is helpful for setting firewall policies
Pros and Cons
- "The stability of Red Hat Enterprise Linux is most valuable. I have machines running and working for hours, weeks, and months. The servers don't go down. In Windows, too many services hang, but in Red Hat Enterprise Linux, the servers continue working for months. I have had to reboot the machine only two times in years. The system keeps on working. So, stability is the best feature."
- "We have had issues with the identification of new volumes when you add new disks or storage."
What is our primary use case?
Its use cases include general system management, setting up service with the web server, setting up a virtual, private wall with OpenVPN and FTP servers, etc. I have been working with all the aspects of the system in general.
How has it helped my organization?
The stability and the number of users that can access the servers are some of the valuable features.
What is most valuable?
The stability of Red Hat Enterprise Linux is most valuable. I have machines running and working for hours, weeks, and months. The servers don't go down. In Windows, too many services hang, but in Red Hat Enterprise Linux, the servers continue working for months. I have had to reboot the machine only two times in years. The system keeps on working. So, stability is the best feature.
Red Hat Enterprise Linux is very secure. There hasn't been any successful attack from hackers in years. It's one of the best features. The iptables command is helpful for setting your firewall policies. Only the machines that have the permissions can access the box.
What needs improvement?
We have had issues with the identification of new volumes when you add new disks or storage. You need the remove the machine, which can cause problems when you have high availability. If they can resolve the problem of detection of new volumes, it would be good for system administrators.
For how long have I used the solution?
I've been using Red Hat Enterprise Linux since version 6.
What do I think about the stability of the solution?
It's very stable.
How are customer service and support?
I don't have direct contact with their support, but I know that their support is good because I know people who work directly with their technical support.
Which solution did I use previously and why did I switch?
I've worked with Ubuntu, Debian, SUSE, and other companies. In the past, Debian was the better operating system for servers and Red Hat Enterprise Linux was the better system for desktops, but nowadays, Red Hat Enterprise Linux, CentOS, and Oracle Linux are the better system for servers in my opinion, and Ubuntu is better for desktops.
This operating system is used by our clients. We don't have it in our organization. We use Windows. I'm not the one who decides about this. My director is the person who take decisions, but I prefer Linux. I like Red Hat Enterprise Linux in servers because there is support, stability, and more users that can access the service. However, in our organization, we use Microsoft Windows because they are partners.
How was the initial setup?
Most of our clients are institutions or public organizations. They have their own infrastructure for security reasons. Having a cloud environment has its own advantages and having your own infrastructure has its advantages. I prefer having my own infrastructure. When you have your own infrastructure, you have more control over all the processes and data of your organization, but I understand that having a cloud setup has advantages because you can manage and automate several systems or processes in the organization.
It's easy to install Red Hat Enterprise Linux. It's not difficult to install. You have the typical steps of the installation of any Linux-based operating system. Anyone can install this operating system. If you want to install servers such as an Apache server or a web application server, you need certain skills, but the installation of the operating system is easy.
What's my experience with pricing, setup cost, and licensing?
I don't know about the pricing because I am not responsible for taking decisions about products used in the enterprise. Our clients use this product, and we use this product with the clients. In my home office, I use a free operating system. There is no support, but I can use it to practice. Our clients need support because it's used in the production environment. I don't know the price of the product, but I understand that with the support that Red Hat offers, compared to other operating systems, Red Hat Enterprise Linux is cheap.
What other advice do I have?
It's easy to install and secure. You can customize it and manage various aspects. It's a good operating system for servers with security. It can run on machines without a powerful CPU or a lot of memory. It's stable.
Overall, I'd rate Red Hat Enterprise Linux a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System engineer at a government with 10,001+ employees
Open source Linux solution with valuable containerization capability that offers stability and good customer support
Pros and Cons
- "RHEL'S built in security features have helped us reduce risk and maintenance compliance."
- "This solution could be improved if it was easier to set up and run in cloud environments. It can also be costly to manage a large OpenShift environment."
What is our primary use case?
We have a very large system with ten application teams. We've got four DevOps squads that support those teams. We use this solution to containerize about 85% of our applications and software. OpenShift 4 maintains our applications and our databases, keeping our system up to date and it integrates with our CI/CD pipelines.
We also use OCS for security compliance.
How has it helped my organization?
RHEL runs as the backbone for our applications. We are able to meet our deadlines of becoming the system of record and creating an operational maintenance system, on time and under budget. Our system processes 4.7 million customers' flood insurance policies yearly and processes their claims. It's the backbone for all of our applications and what they do.
RHEL's built-in security features have helped us reduce risk and maintenance compliance. We've been switching over even some of our build pipelines to use OpenShift. We are able to run a GitOps model to be able to track and store changes and then press the button to be able to sync it with OpenShift and this has been great.
What is most valuable?
The containerization capability has been most valuable. Having our applications and our databases containerized has allowed us to be able to migrate from our on-prem site to the cloud in a much faster timeframe. We don't have to change the applications or databases and there's a lot less rearchitecting. That has been a game-changer for us.
The OCS is built to help monitor and scan OpenShift 4 containers and Core OS. That integration has been seamless for us.
What needs improvement?
This solution could be improved if it was easier to set up and run in cloud environments. It can also be costly to manage a large OpenShift environment.
For how long have I used the solution?
We have been using RHEL since 2016.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
We're about to build out and use the elastic capabilities to spin up OpenShift clusters as needed on demand so we're about to find out if it is scalable.
How are customer service and support?
It's been great. We've been having weekly meetings with them as we migrated to Google. They've been a great partner in providing support as needed in helping troubleshoot issues.
I would rate their support a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial deployment and setup of OpenShift were straightforward. We ran into some issues that we were able to work through. The Red Hat team did provide a lot of support to get us there.
What about the implementation team?
We have an O&M contract that helped do the setup, and then we did consult with Red Hat on it. Guidehouse is the contractor that provides support for development in O&M. They've been a great team and partner to us.
What was our ROI?
OpenShift being containerized has meant that we've been able to move from the on-prem to the cloud in a much faster time period.
What's my experience with pricing, setup cost, and licensing?
I don't have any issues with the licensing or pricing. In general, OpenShift is a little more expensive. It's a bit expensive to have the number of containers we need and for disaster recovery but it's been worth the money because it's helped us get to the cloud faster.
What other advice do I have?
It is easy to troubleshoot with RHEL. I would rate this solution an eight out of ten. If you are in the government space and you're looking to modernize your systems but you're not quite sure about the cloud, using OpenShift to containerize is a good first step. It will give you that cloud-agnostic capability so that you're more readily able to move to the cloud when you're ready.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a tech services company with 1-10 employees
It's stable, mature and relatively easy to handle
Pros and Cons
- "RHEL is stable, mature, and relatively easy to handle. I'm pretty confident in it. We haven't had to raise a serious support ticket for any server in I don't know how many years."
- "Red Hat can be tricky at times, but all operating systems are. The moves to systemd and NetworkManager haven't made the product more user-friendly. Let's put it that way. The network management they had before was easier and somewhat more reliable than NetworkManager, which Red Hat forces us to use now."
What is our primary use case?
The primary purpose of any operating system is to run all sorts of applications and databases on servers. We use RHEL to run applications and host containers but not much else. We don't use it for databases, and none of our clients use Red Hat virtualization, so no KBM. We install them onto VMware and use them like Red Hat virtual machines.
I primarily work for banks that tend to have a proper on-premise cloud because the data can't leave the premises. We also work for insurance companies, government, and law enforcement organizations. Most of them use it on a virtualized platform like VMware. Some are hardware installations, and other clients are experimenting with cloud infrastructure. One of the banks we work for has started to build its own cloud to get experience and move specific applications to the cloud.
One client has RHEL deployed across two data centers, which is usually a mirrored setup. In other words, two hardware servers are doing the same thing. It can be active-active or active-passive. The VMs also stretch across two data centers, but it's a Metro cluster, so it's in the same city. I've been working with my current client for a couple of years. Our three-person team manages 250 hardware services and about 400 VMs.
We are still migrating a couple of solutions to Red Hat, so the user base is getting bigger.
How has it helped my organization?
We decided to use Red Hat Linux instead of Solaris or something else because it's widely used and accessible. It's easier to find people who know RHEL. It has also made the automation through Satellite and Puppet easier, which are built into Enterprise Linux.
What is most valuable?
RHEL is stable, mature, and relatively easy to handle. I'm pretty confident in it. We haven't had to raise a serious support ticket for any server in I don't know how many years. It has built-in high availability solutions for VMware on top of the hardware.
Red Hat Linux is also useful for keeping applications from misbehaving. I like the fact that it has firewall controls.
What needs improvement?
Red Hat can be tricky at times, but all operating systems are. The moves to systemd and NetworkManager haven't made the product more user-friendly. The network management they had before was easier and somewhat more reliable than NetworkManager, which Red Hat forces us to use now.
That may just be my personal preference because I've been working on Red Hat for so long. It's something new that doesn't do exactly what it used to do, so it's probably more of an old person's complaint.
The firewall controls can also be somewhat challenging in terms of automation. An application may use a different setup, so you need to consider that if you want to automate installations.
You can't easily port an application to another operating system unless it's CentOS or Fedora. It's not portable if you want to port it to something like Windows except for Java and containers. Unless it's another Red Hat, CentOS, or Fedora, the application itself isn't portable if it's installed on a thick virtual or physical machine even. It's not easily portable because you must recompile the application or make changes.
For how long have I used the solution?
I have been using Red Hat for more than 15 years.
What do I think about the stability of the solution?
There are bugs, but you can usually find a workaround quickly. When somebody discovers a bug, it's fixed pretty quickly in the next release.
What do I think about the scalability of the solution?
The services run well, and it can handle pretty much anything provided you have enough hardware resources. That's something you always have to watch out for.
How are customer service and support?
RHEL is so stable in the environments I've been working on that I have never had to call Red Hat. Any issues we've had were either hardware or application problems. It's never an issue with the operating system.
The community resources are helpful. You can find answers to most questions you have in terms of setup or troubleshooting. There are issues now and again, but you can go to the website or a discussion board to find the solution, and it works. When I say we've never had a problem, it's not exactly true. Sometimes it doesn't do what you expect, but you can usually find the solution, so we have never had to call support to ask.
Which solution did I use previously and why did I switch?
A lot of my clients used to use Oracle Solaris, but many of them switched to Red Hat due to hardware costs. Oracle hardware is expensive, but it is good stuff. We had systems that ran for three years without any issues, but it gets expensive if something breaks or you need to replace hardware due to the lifecycle.
You can install RHEL on any x86 hardware and deploy it on several Dell servers, which is much cheaper than a single Oracle server. For example, we needed to replace a system because the hardware got sold. We were quoted a price for Solaris running on an Oracle T5. It was four times the price of replacing it with HP hardware. So that's the main reason many clients have shifted to RHEL.
It's a vicious cycle. As more companies switch, other clients say, "Oh, but there's not much user base left. How long will this run? Let's follow the mainstream trend." That said, I love Solaris. It's unbelievably stable and easy to use, but just the hardware underneath it is too expensive.
How was the initial setup?
I've been involved in deployment, but it depends on the client. I've done everything from architectural design to installation and administration for specific clients. Setting up RHEL is pretty straightforward if you know what you need to know. Of course, you have to do your homework before. For example, if you are deploying it on a VM, you need to see the size you need and what else you have to install.
When someone orders a server, we typically tell them the deployment will take half a day, but the installation takes around an hour. You may need to install other things, but the out-of-the-box operating system takes about an hour.
We're just one team who manages the infrastructure for one department. It's highly specific. There's a specialized market team that does stock exchanges and financial services. The demands for hardware and availability are particular to that segment. We have three people responsible for installation, maintenance, and administration.
What was our ROI?
RHEL is stable and relatively cheap, so you get much more out of it than other Linux flavors. I mostly work as a consulting system engineer and am usually not involved in any of this financial stuff.
I can suggest how many subscriptions they need and how much it will cost, but I can't say if it's worth it to the client. I don't know, but we have never had any complaints. People never say, "Oh, but this is expensive, and it doesn't fit into what we had planned."
What's my experience with pricing, setup cost, and licensing?
RHEL has a decent pricing model. It's a subscription, which makes sense. The OS itself is free, but you pay for the support. I have never heard any complaints about the pricing.
You can also purchase a virtual data center license that allows you to set up a hundred virtual servers. You can also add a Satellite license subscription to your standard server. There are several different add-ons that will increase the price of the subscription, depending on the functionality you need.
It's hard for me to compare Red Hat with other open-source solutions because we only have clients who work with Red Hat Linux. Of course, there are entirely free ones you could use. Fedora is the most extensive free version of Red Hat. You could use Ubuntu or any other Linux flavor, which is mostly free. However, I have no idea what additional cost you'd pay if you want to support.
What other advice do I have?
I rate Red Hat Enterprise Linux nine out of ten. I would recommend it, but I need to qualify that by pointing out that I don't have enough experience with other Linux flavors to say that it's better than the others. I've mostly used RHEL because it's so ubiquitous.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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