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System Engineer at Xifeo ICT
Real User
Helps us reduce risks in our environment through operating system patches
Pros and Cons
  • "It is generally easy to initiate a support case with Red Hat, and there are clear escalation paths if needed. The support team responds based on the contract level."
  • "Red Hat could add some AI features. There's a lot of talk about AI nowadays, but I don't think will be in Red Enterprise Linux itself. The cloud applications benefit from AI, but I don't think that will be integrated into the OS yet."

What is our primary use case?

We have RHEL running on our machines, which handle extensive computing tasks and data analysis. The team is responsible for managing the operating system and virtual machines that host various applications run by developers. My department doesn't use containerization, but other departments do.

How has it helped my organization?

Red Hat's security patches and standard compliance ensure risk management and continuity.

What is most valuable?

Red Hat Enterprise Linux helps us reduce risks in our environment through operating system patches. In my previous job, we ran baselines through Ansible to ensure every server was compliant with the company's standards based on CIS standards. Red Hat Enterprise Linux has contributed significantly to business continuity and compliance efforts.

We haven't encountered any critical vulnerabilities that required Red Hat Insights to resolve. They all had low CVE scores, so they could be handled with regular patching. We haven't had to use emergency procedures yet. Red Hat Insights has dashboards you can use to see your performance, what systems are critical or require patches and all that stuff. 

What needs improvement?

Red Hat could add some AI features. There's a lot of talk about AI nowadays, but I don't think will be in Red Enterprise Linux itself. The cloud applications benefit from AI, but I don't think that will be integrated into the OS yet. 

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November 2024
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For how long have I used the solution?

I have been using Red Hat Enterprise Linux for about seven years now.

What do I think about the stability of the solution?

We've hardly had any downtime. It goes down occasionally, but the system performs well overall. There aren't many problems, and when we do experience issues, Red Hat support resolves them quickly.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux can scale to meet the organization's needs as they evolve.

How are customer service and support?

Customer service is rated eight out of ten.  Red Hat support has been instrumental. As an industry standard, it provides quick solutions to any technical problems that arise.

It is generally easy to initiate a support case with Red Hat, and there are clear escalation paths if needed. The support team responds based on the contract level.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I used Sun Solaris previously. It was nearly perfect, but it had some areas for improvement, similar to Red Hat Enterprise Linux.

What was our ROI?

The benefits of investing in Red Hat Enterprise Linux include stability, continuity, and robust support.

Which other solutions did I evaluate?

Other Linux operating systems like Debian are community-driven but lack the large company support that Red Hat offers.

What other advice do I have?

I rate Red Hat Enterprise Linux nine out of 10. Red Hat is a large organization with a solid community that can provide upstream and downstream support. I don't give it a 10 because operating systems always have room for improvement. It's almost there, but there are a few things that Red Hat could do better. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2585460 - PeerSpot reviewer
DevOps Engineer at a financial services firm with 10,001+ employees
Real User
Enhanced deployment control through effective API integration and management
Pros and Cons
  • "API integration streamlines connections with other tools, simplifying data sharing and enhancing workflow efficiency."
  • "Red Hat Enterprise Linux packaging could be improved to simplify infrastructure maintenance and provisioning."

What is our primary use case?

We use Red Hat Enterprise Linux for configuration management of on-premise servers within the bank, making it a bank-wide solution.

Red Hat Enterprise Linux is hosted in the cloud, but the use cases are for on-premises.

How has it helped my organization?

Red Hat Enterprise Linux enabled centralized development by controlling deployments through features like sign-in, role-based access control, and Ansible Tower. The API integration enhanced control by standardizing deployments, providing oversight, and enabling management from a central location.

It facilitates easier environment management and performs well in that aspect, as we haven't encountered any issues.

Regarding the portability of applications for Red Hat Enterprise Linux, the only tool we utilize is Ansible Tower. Its ease of use on servers and local machines, consistent interface and debugging process ensure a streamlined workflow regardless of the platform.

Red Hat Enterprise Linux significantly enhances the bank's capacity to manage numerous deployments. Its integration with Ansible Tower provides exceptional scalability, which has proven invaluable. Furthermore, the seamless integration change simplifies deployment management, making it substantially more efficient.

What is most valuable?

API integration streamlines connections with other tools, simplifying data sharing and enhancing workflow efficiency. Features like sign-in, role-based access control, and API integration provide crucial control over deployments.

What needs improvement?

Red Hat Enterprise Linux packaging could be improved to simplify infrastructure maintenance and provisioning. While Red Hat Enterprise Linux is a robust operating system, managing it alongside external tools can present maintenance, provisioning, and compliance challenges. Streamlining the packaging process would enhance efficiency and ease of use for administrators.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for two years.

What do I think about the stability of the solution?

Red Hat Enterprise Linux is a stable platform.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is highly scalable. By adding more hosts and doubling the number of VMs, it has successfully worked for our needs.

How are customer service and support?

Technical support responds quickly to urgent issues, but minor bugs may take a considerable amount of time to resolve.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Our projects utilized various solutions, including XLD and UCD, as well as some legacy technologies. Red Hat Enterprise Linux proved easier to configure than previous platforms, offering greater flexibility and alignment with current best practices.

How was the initial setup?

While I lack direct deployment experience, I understand that Red Hat Enterprise Linux facilitates straightforward modifications, minimizing concerns about system disruptions.

What was our ROI?

Red Hat Enterprise Linux offers the greatest return on investment through its invaluable support, which is crucial for our critical applications. The comprehensive documentation and extensive resources, including Q&A and solutions to previous issues, are also essential.

What other advice do I have?

I would rate Red Hat Enterprise Linux nine out of ten.

Red Hat Enterprise Linux offers robust built-in security features that help with risk reduction, business continuity, and compliance. However, hosting external tools within a bank environment can create challenges in synchronizing policies and meeting security expectations. Ensuring the tool's security configurations align with the bank's server requirements can be complex, but this challenge is not unique to Ansible and is a common issue when integrating external tools into secure environments.

Red Hat Enterprise Linux offers greater control and a higher level of security compared to some open-source alternatives, which can be crucial for enterprise applications where stability and reliability are paramount. This focus on security is a key factor in choosing Red Hat Enterprise Linux.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Red Hat Enterprise Linux (RHEL)
November 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,636 professionals have used our research since 2012.
Abdul Wahid Khan - PeerSpot reviewer
System admin at a tech services company with 51-200 employees
Real User
Top 10
Stable package manager, good security, and cost-efficient
Pros and Cons
  • "The package manager of Red Hat is very convenient and efficient to use. With other Linux versions, such as Arch Linux and Ubuntu, package managers might not always be stable. When installing any software, the dependencies can vary, and there can be conflicts, whereas Red Hat has efficiently managed all of that so that users can install packages without any conflicts."
  • "After installation, the initial setup can be simplified or improved a little bit for new users coming from a distribution like Ubuntu or Windows."

What is our primary use case?

As an organization, we use Red Hat Enterprise Linux for its stability and security.

I have worked with it on the cloud as well as on-premises. We use it with AWS.

How has it helped my organization?

Red Hat Enterprise Linux is great when it comes to provisioning and patching. I am satisfied with it.

The user base and the knowledge base of Red Hat are way better than those of others. They make the user install and solve the issues easily.

We have used Red Hat Enterprise Linux Image Builder. It is a great tool for managing multiple systems. It can copy an exact image of my existing server to multiple servers. It is a great way to save time.

Red Hat Enterprise Linux has helped us a lot. After switching from Ubuntu to Red Hat Enterprise Linux, there has been a drastic difference. The stability and the efficiency have enhanced greatly.

At the moment, we only have AWS cloud, and Red Hat Enterprise Linux is working well. We have plans to switch to GCP.

What is most valuable?

The package manager of Red Hat is very convenient and efficient to use. With other Linux versions, such as Arch Linux and Ubuntu, package managers might not always be stable. When installing any software, the dependencies can vary, and there can be conflicts, whereas Red Hat has efficiently managed all of that so that users can install packages without any conflicts. We do not use the graphical interface, so the package manager and security features are mainly valuable to us.

What needs improvement?

After installation, the initial setup can be simplified or improved a little bit for new users coming from a distribution like Ubuntu or Windows. For example, for Arch, the user guide is very good. If a user does not have any experience, he or she can refer to the guide and install it successfully, whereas, for Red Hat Enterprise Linux, the user needs to have some understanding of Linux.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for two years.

What do I think about the stability of the solution?

It is very stable for us. I would rate it a ten out of ten for stability.

What do I think about the scalability of the solution?

It is quite scalable. I would rate it an eight out of ten for scalability.

Which solution did I use previously and why did I switch?

Before using Red Hat Enterprise Linux, we were using Ubuntu as our main server. Ubuntu is more consumer-oriented, whereas Red Hat Enterprise Linux is more professional and work-oriented.

How was the initial setup?

The main concern for us was how to get it installed perfectly. Before me, there was a fairly new person installing Red Hat, and he was not able to get it installed perfectly. The partitions were very differently implemented in Red Hat than in Ubuntu. That was one of the major issues for him.

My colleague was handling the main setup, but he was not able to figure out how to get everything to work. He was able to install it with the ISO, but he could not set up partitioning and Wi-Fi drivers. It was complicated for him because he knew Ubuntu, but Red Hat Enterprise Linux was complicated for him. We had to refer to the documentation for our network drivers and then we could get our Red Hat Enterprise Linux working. It took us around three to four hours.

In terms of maintenance, timely patching is required.

What about the implementation team?

Overall, we have about 1,000 users of these servers, but we are the only ones who work with these servers. No one else in the company operates these servers because one mistake can bring down the entire server.

What was our ROI?

It saves us time. There are about 40% savings.

What's my experience with pricing, setup cost, and licensing?

It is cost-efficient for the tasks it does and the improvements that it brings. For a professional environment, it is very cost-efficient. It was easy to purchase the subscription.

What other advice do I have?

If a user is using it for commercial purposes, I would not recommend it. If a user is using it as a server or a workstation, I would recommend it.

We do not use the Red Hat Enterprise Linux Web Console much. We only use it for the initial steps to configure the users. Other than that, we do not use it much.

I would rate Red Hat Enterprise Linux a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Afrin O M - PeerSpot reviewer
Software Developer | Red Hat Certified Engineering | Red Hat Certified System Administrator at Francis Xavier Engineering College
Real User
The cloud platform provides a real-time experience, enabling us to practice for exams easily and enhance our Linux knowledge
Pros and Cons
  • "The cloud platform provides a real-time experience, enabling us to practice for exams easily and enhance our Linux knowledge."
  • "Sometimes, the platform would be very slow, making it difficult to open labs."

What is our primary use case?

I use Red Hat Enterprise Linux to create directories and files and configure security settings for the Red Hat Certified System Administrator exam.

How has it helped my organization?

The knowledge base offered by Red Hat Enterprise Linux comprehensively covers the fundamental knowledge required for the Red Hat Certified System Administrator and Red Hat Certified Engineer certifications. My experience taking the Red Hat examination was positive, and I am satisfied with their product.

I can easily work with Red Hat OS because it is user-friendly, even for manual tasks. While it may be as expensive as Windows, they offer a four-month trial and provide cloud access. This is valuable for understanding Linux concepts and working within the Linux environment. Overall, it's a great learning experience.

What is most valuable?

We prefer not to install the Linux OS manually, so we opt to work in the cloud instead. The cloud platform provides a real-time experience, enabling us to practice for exams easily and enhance our Linux knowledge. This proves highly beneficial for students pursuing Red Hat certification.

What needs improvement?

While preparing for the Red Hat administrator examination, I worked with the cloud platform, which was generally good but occasionally experienced some lag. Sometimes, the platform would be very slow, making it difficult to open labs. It could take around 30 minutes to start a lab, and there were limitations on data persistence. Any work or files created would only be available for one week before disappearing, requiring recreation. This lack of long-term storage is a disadvantage of the Red Hat Cloud platform.

For how long have I used the solution?

I am currently using Red Hat Enterprise Linux.

What do I think about the stability of the solution?

I would rate the stability of Red Hat Enterprise Linux seven out of ten because of the lagging.

What do I think about the scalability of the solution?

Red Hat Enterprise Linux is scalable.

How are customer service and support?

The support team was helpful in addressing the lag in the cloud.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I used UNIX before switching to Red Hat Enterprise Linux. UNIX did not provide adequate support for developers, making it challenging to work with. Though it's open source, UNIX lacked the features that we needed. So, I transitioned to Red Hat. Red Hat offers developers extensive support and access to technologies like OpenShift and Kubernetes. This makes it easier for developers and large companies to manage workloads and adopt new technologies.

I installed UNIX on my laptop and experienced no lag, unlike the lag I've encountered in the cloud with Red Hat Enterprise Linux.

How was the initial setup?

Installing Red Hat is easy. We download the file and run it in our labs.

What's my experience with pricing, setup cost, and licensing?

One Red Hat license costs USD 131, which I find reasonable.

What other advice do I have?

I would rate Red Hat Enterprise Linux eight out of ten.

We have 15 members in our group that use Red Hat Enterprise Linux.

I recommend Red Hat Enterprise Linux. It's much faster than UNIX and offers extensive management support, making it valuable for startups and engineering developers.

Which deployment model are you using for this solution?

Public Cloud
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Nikhil Sehgal - PeerSpot reviewer
Lead Solution Advisor (Cyber Security) at Deloitte
Real User
Top 5Leaderboard
Is well documented and stable, but the support needs improvement
Pros and Cons
  • "Red Hat is open source, so what we get with Red Hat Enterprise Linux is valuable support that is not included in the free version."
  • "A one-click package for hardening all files would significantly improve efficiency compared to the current manual process, especially considering the hundreds of files we've processed over the years."

What is our primary use case?

Red Hat Enterprise Linux serves as the foundation for our cluster infrastructure, allowing us to deploy applications and connect servers. We further enhance operational efficiency by deploying Kubernetes on top.

We chose Red Hat Enterprise Linux for its stability and well-rounded features and its proven track record of decades of reliable operation.

How has it helped my organization?

Red Hat Enterprise Linux's built-in security features and mandatory access control help to mitigate and secure the OS from threats.

Red Hat Enterprise Linux is well documented and anyone with a technical background can easily understand and use the OS.

Red Hat's image builder is helpful.

Building upon the industry's 95 percent adoption of Linux OS, our Red Hat Enterprise Linux with Kubernetes setup has helped our operations.

We have not encountered any downtime while using Red Hat Enterprise Linux.

Red Hat Enterprise Linux enables us to achieve security standards certification.

The performance of Red Hat Enterprise Linux is consistent between on-premises and cloud deployments. The key difference is simply a shift from owning hardware to renting cloud space for the operating system.

What is most valuable?

Red Hat is open source, so what we get with Red Hat Enterprise Linux is valuable support that is not included in the free version.

What needs improvement?

Recently, whenever we have applied a Red Hat patch, we have encountered errors requiring additional work. Unfortunately, the release notes for these patches are not always updated accurately, creating further challenges during troubleshooting. Specifically, the notes often fail to mention dependent packages that are also updated alongside the main package.

While the OS hardening feature is helpful, it could benefit from additional automation. A one-click package for hardening all files would significantly improve efficiency compared to the current manual process, especially considering the hundreds of files we've processed over the years.

The support has room for improvement.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for eight years.

What other advice do I have?

I would rate Red Hat Enterprise Linux a six out of ten.

Red Hat Enterprise Linux is deployed across multiple locations in our organization with 95 percent of our employees that use it.

To ensure optimal performance and security, we must prioritize installing operating system updates as they become available.

Taking the Red Hat administration course beforehand will significantly ease the user experience when using Red Hat Enterprise Linux.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Victor Mendonca - PeerSpot reviewer
Linux Systems Admin at Fujitsu Canada
Real User
Enables organizations to achieve security standards certification
Pros and Cons
  • "The solution's stability is great, and patching it with Ansible is very easy."
  • "The solution's licensing sometimes could be a little bit confusing for someone who's not a full-blown system admin and doesn't have a lot of experience with Red Hat Enterprise Linux."

What is our primary use case?

We are an Azure shop that runs middleware applications like Java and JBoss, running on the Azure back end. We have to redeploy everything via ARM templates. Anytime we do an upgrade of the application itself, it's a redeployment. We have custom images that we set up through Azure pipelines. We use Ansible for code changes and server changes.

What is most valuable?

The solution's stability is great, and patching it with Ansible is very easy.

What needs improvement?

The solution's licensing sometimes could be a little bit confusing for someone who's not a full-blown system admin and doesn't have a lot of experience with Red Hat Enterprise Linux. It took a while for me to understand the licensing.

For how long have I used the solution?

I have been using Red Hat Enterprise Linux for three years.

What other advice do I have?

Red Hat Enterprise Linux’s built-in security features for simplifying risk reduction and maintaining compliance are pretty good. My only exposure is just packet management, but packet management gives me everything that I need.

Red Hat Enterprise Linux has enabled us to achieve security standards certification. We have to stay on top of things because we work with the Ontario District School Board. There's a big emphasis on keeping everything secure, and the solution has helped us to do that.

Right now, our company is migrating to 8.8, and I think we will stay on 8 for a few years. We're doing everything through the images, and we keep everything updated with Ansible. I don't think we have any plans to use any of the automation tools other than Ansible.

Overall, I rate Red Hat Enterprise Linux ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Edwin Reyes - PeerSpot reviewer
DevOps at AAA / CSAA
Real User
Top 20
Comes with an OpenShift feature
Pros and Cons
  • "The containerized platform will help us use ROSA."
  • "Deployment is simple if you have been using the solution for a long time. However, it can be complex if you are new to it."

What is our primary use case?

We use Red Hat Enterprise Linux for VMs and physical servers. 

How has it helped my organization?

The containerized platform will help us use ROSA. 

What is most valuable?

The tool's most valuable feature is OpenShift. We plan to move all our applications to microservices. The container platform is integrated into one.

How are customer service and support?

I opened a few cases, and the tool's support responded quickly. 

How would you rate customer service and support?

Positive

How was the initial setup?

Deployment is simple if you have been using the solution for a long time. However, it can be complex if you are new to it. 

What other advice do I have?

We use RHEL 7 and RHEL 8 on on-premises. RHEL 8 is on the AWS. There is a security policy like CIS when deploying the solution. You can embed it on the image. I am not sure if there is HIPAA compliance yet. 

Migration from RHEL 8 to RHEL 9 is easy. Upgrade depends on the application that is running on each instance. You need to check if it is compatible with the kernel. We need to plan things before migrating to the latest version. We need to stay current to ensure compliance. We plan to move from RHEL 7 to RHEL 9 and use RHEL 8 and RHEL 9. 

We use Red Hat insights but do not utilize them. It helps with the remediation. I use Image Builder to build AWS and GCP images. I haven't deployed them. 

I rate the product a nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2295372 - PeerSpot reviewer
Engineer at a insurance company with 10,001+ employees
Real User
Top 20
Provides in-depth understanding of infrastructure and has strong community support
Pros and Cons
  • "One pro is that at the operating system layer, like, RHEL has better support from Red Hat, and if something goes down, I found many resources for troubleshooting and stuff online."
  • "There is room for improvement in integration with different cloud platforms."

What is our primary use case?

We predominantly use Red Hat CoreOS we use it to connect to different types of OpenShift clusters.  Whenever I work with RHEL, it's always been with the CLI.

What is most valuable?

Previously, when we were using other distributions, we weren't getting a lot of support for the operating system itself. However, Red Hat has mainly focused on the operating system, so we get more support. 

AWS has its own version of Linux for its instances. All these cloud providers provide more support for the infrastructure and services, but they don't focus on the operating system itself. But Red Hat, with its customer portal, provides better support if something goes down. That's what differentiates RHEL from other products.

One great thing about RHEL is that it has a big community of users. There's a huge community that uses CentOS. If you need some help or have a question online, you get more resources for RHEL compared to other products. 

It's a really good operating system by itself. It's more versatile, integrating with tools like Ansible for automation.

There are amazing resources online, and because we are an enterprise, we have enterprise support. We can always create a support case, and we have some resources to help. The knowledge offered by Red Hat is great.

Another feature I tried was RedHat Insights because they offer it for other RedHat products as well. I've used it for OpenShift. It was helpful. It provides a good, in-depth understanding of what's going on in the actual infrastructure. It gave us good insights into the level at which we can run the containers and if you can scale the infrastructure vertically or horizontally and how to manage it better.

What needs improvement?

There is room for improvement in integration with different cloud platforms. There should be better integration because right now, a lot of cloud platforms have their own versions of Linux, which runs better on them, and they have better integration with the services. RHEL is great, but RHEL is more of a generic form of what Red Hat provides.

For how long have I used the solution?

I've been using RHEL for about four years now.

How are customer service and support?

There were certain times when I encountered issues. There are certain problems with integrations. 

For example, we had an issue once where the operating system had issues accessing the data server on our VMware infrastructure. So we did have a couple of engineers help us out with that, but that's one area where it can improve. But that's nitpicking. 

It's been great so far, but that's one thing I would like to see that would make RHEL a little better product.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We prominently use RHEL, but we've also used Ubuntu. We also have used PCF. I use Ubuntu Xenial and have worked with Amazon Linux for a while.

One pro is that at the operating system layer, RHEL has better support from Red Hat, and if something goes down, I found many resources for troubleshooting online.

For example, we predominantly use Amazon Linux if I'm using AWS. There aren't a lot of resources if I run into an issue. RHEL has way more documentation on Linux. It has a bigger community, from an operating system perspective.

What about the implementation team?

One of our deployment models is on-premise, and the other is on the cloud. It's a hybrid. We have a big footprint on the cloud.

We use Azure because a lot of resources are already deployed on it. We can use all the features I build on RHEL, but you can scale up the infrastructure, depending on the demand. That's the reason why we use Azure.

For the upgrade process, we mainly use Ansible automation. Whenever we want an upgrade, we just go into the Ansible Tower, change the version, and make sure we are applying that to the right environments so that there's no outage. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. 

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Red Hat Enterprise Linux (RHEL) Report and get advice and tips from experienced pros sharing their opinions.