We use Red Hat Ansible Automation Platform. We are using version 8.4, but we started with 8.3.
Senior Systems/Automation Engineer at a financial services firm with 1,001-5,000 employees
A highly stable solution with a straightforward initial setup
Pros and Cons
- "The solution’s stability is its most valuable feature."
- "It is challenging to use the knowledge base and the deployment documentation."
What is our primary use case?
What is most valuable?
The solution’s stability is its most valuable feature. It has only been two years since I first started using the product. So far, I have seen a subtle comparison of the solution’s stability to other operating systems.
What needs improvement?
It is challenging to use the knowledge base and the deployment documentation. Some of it is all over the place, and it's challenging to piece them together.
For how long have I used the solution?
It has been two years since we put in the first footprint of Red Hat Enterprise Linux in our organization.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
November 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,095 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have about 30 to 40 servers.
How are customer service and support?
The support team is pretty good. Whenever I send support requests and ask questions, the team is knowledgeable enough to get me the necessary answers. Sometimes there are delays in the response. However, it has been a positive experience for me.
How would you rate customer service and support?
Positive
How was the initial setup?
I was the main engineer during the initial deployment of the product. The initial setup was straightforward. Whatever was in the documentation was exactly what was meant to be done.
We did not struggle with the documentation because I have been an engineer for years. Someone who is just getting started might have a different perspective on the ease of setup.
What's my experience with pricing, setup cost, and licensing?
We purchased the solution from a third-party vendor.
What other advice do I have?
I use Ansible Builder to build my containers. However, I do not use Red Hat Enterprise Linux’s image builder tool.
We do not use Red Hat Insights yet, but we're planning to use it in the near future. As soon as we get more servers in our environment, our firm’s directors might decide to start using Red Hat Insights. Right now, we are just using Automation Analytics. The solution’s resiliency is pretty solid.
We implemented the solution because we wanted automation. We cannot install Ansible Automation Platform in operating systems other than Red Hat Enterprise Linux.
Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
VAS Regional Project Manager at a comms service provider with 1,001-5,000 employees
Provides valuable security insight, is extremely stable, and is easy to deploy
Pros and Cons
- "The most valuable feature is the security insight and the internal firewall, which are common in all the machine tests that we use a lot."
- "As a developer, I would like to have access to this software so that I can install the tools that I need."
What is our primary use case?
We use Red Hat Enterprise Linux as the operating system for our databases and application servers. We also use Red Hat Enterprise Linux to create some of our applications, such as the Online Challenge system. I work for a telecommunications company, and we have a few other operating systems in use, such as Unix and AIX, but Red Hat Enterprise Linux is our primary operating system.
We deploy Red Hat Enterprise Linux on-premises and in the cloud. For the cloud, we use Azure and Huawei.
How has it helped my organization?
We work with virtual servers, so we have the image ready to deploy. It's great because the patch is always updated and we have no problems.
Red Hat Insights has helped us avoid emergencies in unpatched systems by identifying bugs so that we can fix them.
Red Hat Insights provides us with vulnerability alerts and targeted guidance, which helps prevent downtime and increases our uptime to 99 percent.
What is most valuable?
The most valuable feature is the security insight and the internal firewall, which are common in all the machine tests that we use a lot. The terminal framework and security are all Linux.
What needs improvement?
I believe this is because we don't have access to package management software. As a developer, I would like to have access to this software so that I can install the tools that I need. Currently, we are restricted to installing software only with permission from the system administrator. This is time-consuming and inefficient, as we have to follow a process to request permission. I believe that having access to package management software would improve our productivity and efficiency.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for eleven years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux is extremely stable.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux's scalability is good because of virtualization. With virtualization, we can request more space or memory processing without having to make any changes to our system. This makes the process of scaling up or down very straightforward.
How are customer service and support?
The technical support is great but nothing is perfect.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used Ubuntu Linux and SUSE Linux Enterprise. I switched to Red Hat Enterprise Linux because it has better support. I haven't tried the others, but Red Hat looks like it has better support. However, Ubuntu is more compatible with desktop development, making it more user-friendly.
How was the initial setup?
As a developer, I find the initial setup to be easy. Deployment takes a few hours, but I understand the server, so it is not a problem. I do not actually do the deployment; the infrastructure team handles that. They made the process easier and faster, and on average, deployment now takes around four to six hours.
What's my experience with pricing, setup cost, and licensing?
We purchased our license from ITM, our local provider.
What other advice do I have?
I give Red Hat Enterprise Linux a nine out of ten.
I make the applications compatible with the cloud so we can migrate the data.
The knowledge base offered by Red Hat Enterprise Linux is good, but I don't use it much because the infrastructure team manages issues with the OS. I only check the documentation when an application is not working as expected.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Red Hat Enterprise Linux (RHEL)
November 2024
Learn what your peers think about Red Hat Enterprise Linux (RHEL). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,095 professionals have used our research since 2012.
Senior Information Technology System Analyst at National center of meterology
Runs our whole production workload, easy to manage and troubleshoot, and very stable
Pros and Cons
- "It is a well-established operating system. We have tried to implement almost every feature of a version in our environment, and it has been very reliable. We are not facing many production issues on a day-to-day basis. They have well-documented articles on their documentation site and a knowledge base on their website. When we need to implement anything, we are able to find information about the best practices and the solution."
- "The vulnerability assessment part should also be improved. We do a lot of patching regularly. They try to fix an issue very quickly, and we also end up facing bugs that are not properly documented. When releasing the general availability for a particular solution, they need to do a lot more work on their side."
What is our primary use case?
It is used for our production system. We are running multiple web servers and multiple databases on RHEL operating system platform. We are also running some of our OpenShift containers on it. We have a lot of applications that are running on RHEL versions 5, 6, 7, and 8 in our environment, but the maximum number of applications are running on RHEL 7 and 8.
How has it helped my organization?
RHEL provides features that help speed up our deployment. We are using OpenShift to speed up our container implementation and container orchestration.
It is good in terms of consistency of application and user experience. It works consistently regardless of the underlying infrastructure. For the features we are using, we are getting the output according to what they have mentioned in the portfolio. We are not facing any unpredictable issues. It has a predictive analysis feature for troubleshooting. It uses AI and ML algorithms to give us the issues that will eventually come if something prolongs. If we are managing our environment very well and are following the best practices, our end-users also don't face any issues, which improves their user experience.
We use RHEL's tracing and monitoring tools. They have given a lot of metrics, and we do use these tools to trace our application. They provide a lot of benchmarks and metrics if we are planning to do a tech refresh or if we are planning to migrate any solution. So, we use them to calculate, and then we do the documentation.
Its integrations are very reliable. We have a Satellite Server for patching, and we are using Ansible for configuration management. We have a lot of API integrations with the RHEL for third-party integrations. We do a lot of testing before integrating the third-party services into RHEL. We first try them out in the test environment, and then we deploy them on the dev environment, and after that, we move them to the production environment.
What is most valuable?
It is easy to manage. It is also easy to troubleshoot. The subscription and the support from the RHEL are also good.
It is a well-established operating system. We have tried to implement almost every feature of a version in our environment, and it has been very reliable. We are not facing many production issues on a day-to-day basis. They have well-documented articles on their documentation site and a knowledge base on their website. When we need to implement anything, we are able to find information about the best practices and the solution.
What needs improvement?
Their support service can be improved. They are able to help us, but in some cases, there is a delay in getting a root cause analysis from their side for Severity One cases.
The vulnerability assessment part should also be improved. We do a lot of patching regularly. They try to fix an issue very quickly, and we also end up facing bugs that are not properly documented. When releasing the general availability for a particular solution, they need to do a lot more work on their side.
For how long have I used the solution?
We have been using this solution for more than eight years.
What do I think about the stability of the solution?
Its stability is awesome when compared to other products. We have multiple Unix flavors running in the environment, but we are running production workloads only on RHEL. Previously, we were running the production load on other Unix flavors, but we had a lot of production issues. That's why we migrated the whole production workload to RHEL.
What do I think about the scalability of the solution?
Scalability is according to each product. They have predefined scalability ratios. It works fine according to that ratio. We are able to scale applications and databases. It is easy. Before deploying an application, we check the scalability of each product, and we plan accordingly. So, there are no issues. It is easy.
We have Oracle Databases with 30 to 40 terabytes database size running on RHEL. We also have some HPC systems running on RHEL. We are running a workload of around 250 terabytes on RHEL, and we are planning to extend our environment and increase its usage.
How are customer service and support?
Their support is good, but there are some delays in giving a root cause analysis for critical Severity One or S1 cases. I would rate them an eight out of 10.
How was the initial setup?
It is straightforward. It is not much complex. Previously, we used to do everything manually. Now, we have multiple scripts and multiple tools that make it easy to deploy.
The first deployment took a few months because we were new to RHEL. We had to do a lot of homework from our side as well as on the product side, so it took us a few months to implement it. Now, we are well-familiar with the product. We know how the product works, so we plan accordingly, and we are able to finish according to a deadline.
RHEL has accelerated the deployment of cloud-based workloads. We also work with a local partner of RHEL, and they give us professional services. They do have some customized tools for partner deployment, and their professional services team is able to help us to accelerate all the workloads to the public cloud by using those tools. This acceleration time depends upon the workload size and whether we are going for a normal Infrastructure-as-a-Service or Platform-as-a-Service. It also depends on how we are migrating our monolithic application to the microservices application.
What about the implementation team?
We are a local government organization. We have an account manager from RHEL, and we also have a local system integrator and a local partner. They are providing us local help for our requirements.
For purchases or subscriptions, we don't have any issues. We have multiple subscriptions for multiple products. Our local Red Hat partner takes care of all requirements. We just send the requests to them, and they take care of all subscription-related things for us. The whole process is streamlined.
What was our ROI?
We have been using it for a lot of years. Our business is happy with its total cost of ownership and its return on investment.
What's my experience with pricing, setup cost, and licensing?
It is more expensive than other vendors in terms of pricing and licensing, but because of its stability, I have to go with it.
Which other solutions did I evaluate?
In terms of the operating system features, scalability, and stability, RHEL is better than other Unix flavors.
We do a lot of technical evaluation before migrating or implementing a new application or solution. For example, we evaluated Docker, Kubernetes, and OpenShift. We went for OpenShift because RHEL had the support for it. For patch management, we are using Red Hat Satellite Server. We used some other third-party tools such as ManageEngine, and we also did manual patching. As compared to others, Red Hat Satellite Server is much better.
What other advice do I have?
It is very stable, and you can easily run a lot of production workload on RHEL. Red Hat products are well established. They have been around for many years. Red Hat is dealing with multiple products and applications and is constantly doing research to develop new products according to industry trends. With RHEL, you can get an end-to-end solution with their multiple products, which is something not available through other vendors.
Red Hat's open-source approach was a factor when choosing RHEL. We are utilizing a lot of open-source solutions in our Test and Dev environment before going into production. We are able to get a lot of information in the open-source community, and we also have local community support in our region.
Its newer versions enable us to deploy current applications and emerging workloads across bare-metal, virtualized, hybrid cloud, and multi-cloud environments, but the older versions are not supporting these features. They have included more features in the newer versions to integrate and merge with other applications that are on-premises, in the cloud, or in a hybrid cloud setup. In the older versions, we faced some issues in moving some of the applications from on-premises to the cloud, but in the newer versions, it is very easy to move or merge to the cloud. The applications that we have deployed across these environments are very reliable, except for the bare-metal. They are not much reliable if we are using a bare-metal solution on-prem. For virtualization, we are not using the native RHEL virtualization. We have VMware for virtualization, and it is okay in terms of directly deploying some of the applications to the public cloud. It is quite reliable.
It doesn't simplify adoption for non-Linux users. For non-Linux users, it is somewhat difficult to manage this solution or have this solution. However, as compared to other Unix platforms, RHEL is okay.
We are not using RHEL to run multiple versions of the same application or database on a specific operating system. In a specific operating system, we are running an application according to our end-user features requirements. We go through a lot of documentation and do multiple PoCs for deploying an application on the RHEL platform. We have a lot of user acceptance test procedures for each application in terms of how we have to do benchmarking and what are our requirements. So, we are managing with an individual operating system and not using the whole centralized solution.
We use automation tools to move to the cloud. When we are planning to move to the cloud, we do multiple cloud assessments for which we have third-party tools as well as in-built RHEL tools. Each vendor has a different way of migration and automation for moving the on-prem workload to the cloud workload. Each vendor gives you different tools, and we follow the best practices given by them while moving the on-premises workload to the cloud.
I would rate RHEL an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Architect at a tech vendor with 10,001+ employees
Efficient hybrid management with intuitive application tools
Pros and Cons
- "Red Hat Enterprise Linux provides a stable operating system, and OpenShift enhances efficiency with a built-in Ingress controller, unlike some managed Kubernetes services."
- "There is a steep learning curve, especially for users from a Windows or GUI background, because of the command-line interface."
What is our primary use case?
I work for a consulting company, and we have many customers using Red Hat. They use it both on-premises and on the cloud for various applications, including enterprise applications and manufacturing certificates.
We selected Red Hat Enterprise Linux for our workloads due to its excellent support, enhanced stability, reliable update cycle, and strong community.
How has it helped my organization?
Red Hat Enterprise Linux has enabled us to centralize development and manage a hybrid model with on-premises and cloud deployments. It comes with built-in features that allow for efficient management of applications using tools like Ansible.
We use Red Hat Enterprise Linux for containerization projects, and one of our recent projects is in the manufacturing sector, specifically on the shop floor, where the latest MES software relies on containers. OpenShift is a valuable solution in this scenario, enabling the use of existing hardware. For instance, if a user already has a VMware hypervisor, they can deploy VMs, utilize them as worker nodes, and build an OpenShift cluster on top of that existing infrastructure.
Red Hat is used both on-premises and in the cloud. By enabling Red Hat Enterprise Linux VMs with Azure Arc, we gain a single management pane for both environments, allowing us to apply policies, check for compliance and vulnerabilities, and more. This unified approach simplifies management and enhances security across our entire infrastructure.
Red Hat Enterprise Linux has consistently performed well for our business-critical applications. Its stability is evident, as many trading applications rely on this Linux-based operating system globally. Red Hat Enterprise Linux is also widely perceived as more secure than other operating systems.
It offers robust built-in security features.
Red Hat Enterprise Linux, particularly with tools like Ansible, has significantly reduced risk in our environment. Ansible enables continuous deployment, streamlined patching, and efficient management of Windows and Linux VMs from a central location.
The portfolio helps reduce our total cost of ownership because our enterprise applications are typically based on its subscription model. This includes application support, vendor support, and other associated costs, making it a cost-effective solution.
What is most valuable?
Red Hat Enterprise Linux provides a stable operating system, and OpenShift enhances efficiency with a built-in Ingress controller, unlike some managed Kubernetes services.
What needs improvement?
There is a steep learning curve, especially for users from a Windows or GUI background, because of the command-line interface.
For how long have I used the solution?
I have been using Red Hat Enterprise Linux for over ten years.
What do I think about the stability of the solution?
Red Hat Enterprise Linux has proven to be a stable operating system suitable for business-critical applications like trading applications worldwide.
What do I think about the scalability of the solution?
Red Hat Enterprise Linux scales beautifully as our needs change.
How are customer service and support?
The customer service is good, but there is room for improvement, especially in terms of continuity when handing over between support personnel.
How would you rate customer service and support?
Neutral
What was our ROI?
The stability of Red Hat Enterprise Linux, especially with OpenShift, provides a significant return on investment. The built-in Ingress and efficient management interfaces add to its benefits.
What other advice do I have?
I would rate Red Hat Enterprise Linux nine out of ten.
Red Hat Enterprise Linux customers typically begin AI integration by experimenting with chatbots or virtual assistants to improve productivity. However, a comprehensive business case outlining the use case and value proposition is crucial to secure sponsorship and justify a more extensive implementation.
I recommend considering the support system and available resources when choosing an enterprise Linux distribution. Red Hat, for example, offers a vast partner ecosystem, certified applications, and a subscription-based support model. Its open-source nature, strong community support, and extensive field experience contribute to its popularity. Furthermore, Red Hat's large developer base and significant code contributions demonstrate its wide-reaching impact and robust development.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Oct 30, 2024
Flag as inappropriateTechnical Staff Solutions Architecture, Modern Cloud Application Services at a tech vendor with 10,001+ employees
At the forefront of built-in security features
Pros and Cons
- "The number one thing we like is that it is a very reliable platform. It is a very consistent platform. There is very little that we cannot do with Red Hat Enterprise Linux, and there is very little that we worry about when we are running a Red Hat distribution."
- "They are continuing to push the ecosystem forward, but as a consumer, what was most important for me was the reputation of openness that Red Hat has fostered. I would like that back."
What is our primary use case?
We use Red Hat for everything or we have a Red Hat derivative.
How has it helped my organization?
We use it on-prem and on the cloud. We use it in a hybrid cloud environment. We see it everywhere. We have a more consistent view. We do not have the same churn that we have with other operating systems. The longevity of Red Hat Enterprise Linux is pretty cool.
We see it being used a lot for containerization projects. A lot of the things that I am involved in involve Red Hat Enterprise Linux. It is a great experience. It is something that we know we can come into and have a good outcome. It is very reliable.
They are at the forefront in terms of built-in security features. I have seen a lot of things that they are doing. We would like to see more of that because security is something that is impacting everyone.
The portability of applications and containers built on Red Hat Enterprise Linux is great for keeping our organization agile. It is consistent. When I build an image with Red Hat Enterprise Linux, I know what is in it. I know it is trusted. I do not have the same churn that I would have with others. The way they support it and the way they communicate are well-known.
What is most valuable?
It is the number one Linux operating system that we've run in to, and the way it does things is the way I prefer. I do not know if it is because they did it first, or they just read my mind.
The number one feature we like is that it is a very reliable platform. It is a very consistent platform. There is very little that we cannot do with Red Hat Enterprise Linux, and there is very little that we worry about when we are running a Red Hat distribution.
What needs improvement?
Red Hat started as a very open and outwardly focused release, but recently, some of the changes that were made have affected that reputation. From the standpoint of what they can add to the product, the product is pretty stable.
They continue to push the ecosystem forward, but as a consumer, what was most important for me was the reputation of openness that Red Hat has fostered. I would like that back. I wish they did not care about CentOS and things like that. I have seen my customers push away from Red Hat as a result of that perception, which is weird because it does not change anything. I wish they would value that. Because of new owners too, the perception has changed suddenly.
For how long have I used the solution?
I started with Red Hat before Enterprise Linux. I started in the nineties when Red Hat first went on floppy disks. They had a bunch of floppy disks. That was my first release, and then they started doing it via CD-ROMs. The first Red Hat Enterprise Linux release that I used was 2 or 2.1 in early 2000. I remember the Red Hat person coming to where I was working at the time and saying that they are going to start this enterprise distribution. We were really skeptical. We were like, "We have Red Hat. We love Red Hat. Why are you messing with a good thing?" It is kind of funny.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable.
How are customer service and support?
It has always been solid. It is getting a little worse than it was before. When you get to the right people, you always get amazing support. It is just a bit harder to get to the right people. I would rate their support a ten out of ten. I love it when we get there.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
It has been very long since I started working with these types of solutions. I have used them all.
How was the initial setup?
We use it in the cloud. We use it on-prem. We use it in a hybrid situation. We use all cloud providers.
Its deployment has always been simple.
What about the implementation team?
I am a consultant and integrator.
What was our ROI?
For us, our ROI is the predictability of Red Hat. We know what is coming. It is well-communicated. We could see the upstreams. We know how it is supported. We know how they communicate about CVEs and things like that. We know how to iterate the ecosystems. We know how to deal with RPMs. Very rarely, you are like, "This is brand new." It always usually works into a construct. There is always a utility that you can use to wrap complex things, such as SELinux or containers. There is always something.
Which other solutions did I evaluate?
We have done bake-offs before with the big three that everybody talks about. There is Red Hat. There is SUSE, and there is Ubuntu. Personally, I am not a fan of Ubuntu. I do not run a desktop, which is probably why. The ones that I run into all the time are SUSE or Red Hat Enterprise Linux.
What other advice do I have?
If I were not going with Red Hat Enterprise Linux, I would go with a Red Hat Enterprise Linux clone. In business, I would always use Red Hat. Personally, I would use CentOS just because I prefer the way Red Hat organizes everything, so it has always been Red Hat or a Red Hat clone.
I would rate Red Hat Enterprise Linux a ten out of ten. I love it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 29, 2024
Flag as inappropriateCloud engineer at Ilionx
A stable solution that provides a complete ecosystem to organizations and has a helpful support team
Pros and Cons
- "The technical support is very helpful."
- "The product lags a bit behind in the market."
What is our primary use case?
I use the product mostly for Red Hat OpenShift. We use the solution mainly for stability and to have a fallback within the Red Hat community.
How has it helped my organization?
There was a worldwide security breach, and everybody needed to patch their servers. Since we were running on Red Hat Enterprise Linux, the product patched a lot of it. It took a lot of effort out of our hands.
What is most valuable?
It is a complete ecosystem. That is its main feature. If you take all the latest products, it just works together.
What needs improvement?
The tool is very, very close. It makes some things difficult. On the other hand, that is what makes the product so stable. The product lags a bit behind in the market. The things we are running are pretty old. Yet again, that is why it is stable. The solution doesn’t switch with every new thing there is. The solution does not need to change that because that's what makes it good.
The product could run more recent tools and packages in the repositories. However, it might bring instability because they are new and less tested. I looked at CentOS, which was close to Red Hat. It had a system working, but a few months later, it didn't work again because the packages and contracts had changed. We couldn’t communicate anymore. It’s not desirable with Red Hat Enterprise Linux. We want stability. The price we pay for it is that we run on some older features.
For how long have I used the solution?
I have been using the solution on and off for the last 15 years.
What do I think about the stability of the solution?
I have no complaints regarding the tool’s stability.
What do I think about the scalability of the solution?
The product is scalable. We use the solution all the time. We use it in multiple locations. We have two physical data centers where we run it. We run it on a few 100 machines.
How are customer service and support?
The technical support is very helpful.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used CentOS and Debian.
How was the initial setup?
The deployment is straightforward. However, there’s a learning curve to understand it. The deployment would be difficult for a newcomer, but it’s normal. We use automation tools. The deployment takes us a few minutes because we use scripts.
The solution is deployed on the cloud. However, it’s an on-premise solution from the Dutch government. We do not have control over the physical servers. We just work on virtual machines. The license fees are paid by another government agency. We take machines, and then they bill us for it.
What about the implementation team?
We used some integration for the deployment. That's why it was so fast. We use a base image as the setup, and then, on top of that, we install some extra things. It’s just about cloning an image and starting it.
The solution does require maintenance, but nothing more than the usual. We need a team of four people with Linux knowledge to maintain the solution.
What's my experience with pricing, setup cost, and licensing?
The product is on the expensive side.
Which other solutions did I evaluate?
Very early in my career, we had evaluated SUSE Linux as an alternative to Red Hat Enterprise Linux. SUSE has its own niche market now.
What other advice do I have?
We are not working in a hybrid environment. I work with the Dutch government, and the regular cloud solutions are not sufficient because of data safety.
Moving workloads between the cloud and our data center using Red Hat Enterprise Linux is not really an issue. The network connectivity is good. The data storage is fast enough. Cloud vendor lock-in is always a debatable discussion. Whatever we do, we always get vendor lock-in. We just choose what works for us at the moment.
The cost savings are mainly in time. We don't have to figure out everything if there's a priority-one issue. We can raise a ticket with the vendor and ask them to help us. It saves us costs. The savings are mostly in time because the product is not cheap. If you compare it to a free Linux OS, the total cost savings will be about the same. Our level of stress and effort is far lower. It's the real saving.
When my Red Hat Knowledgebase account works, it works fine. However, there are some issues at my company. I cannot log in sometimes. It's not Red Hat’s fault.
Look at what your priorities are. Do you want to switch fast, run the latest stuff, and be agile? Then, use open-source tools and contribute to that community. If you work for a big enterprise and mainly want stability, choose Red Hat Enterprise Linux.
I’m very happy with the solution. If someone is a technical person, they must get some training and an in-depth technical course on Red Hat Enterprise Linux. It will help them a lot. Although it is Linux, it is very different from other open-source Linux packages.
Overall, I rate the solution an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Virtualization and Cloud Solutions Architect at a university with 10,001+ employees
Gives us good performance and ensures availability across different infrastructures
Pros and Cons
- "Because most databases run on Linux, that's what makes this solution so important. If you install a Unix system and want to use a database, you won't have to say, 'I can't find any database to run on this.'"
- "I agree that, when first downloading it, it makes sense that I have to provide my information. But when I want to update, it shouldn't be necessary. Sometimes, I'm just doing a proof of concept and once I'm finished, the server is gone... If Red Hat would remove that requirement, that would be great."
What is our primary use case?
I use Red Hat Enterprise Linux for deploying servers to install Oracle Databases.
How has it helped my organization?
The performance that we get is very satisfactory. Usually, when you compare the results against previous databases that were run, you realize, "Oh, this is really good." But the performance depends on the hardware you put it on. If you put it on a very powerful server, the performance will be better. If you put Linux on a server that is not powerful, the performance will not be there.
What is most valuable?
All of its features are valuable. It's very good when it comes to building with a sense of assurance and for ensuring availability across different infrastructures.
Because most databases run on Linux, that's what makes this solution so important. If you install a Unix system and want to use a database, you won't have trouble finding a database to run on it. But if you are using Windows, other than using a Microsoft database, you're likely going to have problems. For example, if you want to run Oracle Database on Windows, it could be problematic. Linux, on the other hand, is wide open. People use it for development and that's why we have chosen to use it.
Also, it's great to have IP tables for firewalls in open source. That's the way things are supposed to be going. When you create a file system they ask you if you would like to encrypt the data, and that's great for securing things.
What needs improvement?
If you download Oracle Linux, it is very easy. And when it comes to updating Oracle Linux, it does not require subscribing to the repo to do the update. When you install Oracle Linux, the repo directory contains all the files needed to run a DNS or VM update. Whereas with Red Hat, if you download the ISO and do the installation, once you finish, they force you to subscribe to their environment to do VM updates.
I understand that Red Hat would like statistics on how many people are implementing certain kinds of servers, so they force them to create an account. I agree that, when first downloading it, it makes sense that I have to provide my information. But when I want to update, it shouldn't be necessary.
Sometimes, I'm just doing a proof of concept and once I'm finished, the server is gone. In that situation, Oracle Linux doesn't ask me to subscribe for that server, because they don't need to know. The server may only be there for a second and, once I finish, I delete it. If Red Hat would remove that requirement, that would be great. If I want to download the OS, I understand that they need to know who I am, but they don't need to know that information when I'm building a server, unless it is a production server. If it's not a production server, they shouldn't force people to register.
Also, it can be difficult to find the RPMs I'm looking for. For example, if you want to recognize a Windows file system in Red Hat, you have to download a package outside of Red Hat. I searched on Google and found the RPM, but I struggled to find it. Once I put it in, everything worked fine. When Red Hat doesn't have something, and others develop it as open source, they should include that RPM in Red Hat's repo so it's not a struggle to find it.
For how long have I used the solution?
I have been using Red Hat products for more than 20 years.
What do I think about the stability of the solution?
The product is very good. Very mature.
What do I think about the scalability of the solution?
We intend to increase our use of Red Hat Enterprise Linux. We are using it more for new stuff.
How are customer service and support?
I barely call Red Hat when I run into problems. I Google them and find out the solution and move forward. You can find fixes for most of the issues online.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I also use Oracle Linux which is the same as Red Hat Enterprise Linux. Everywhere that I deploy Oracle Linux, if I deploy Red Hat it works fine.
How was the initial setup?
I was involved in the initial testing. We tested it until we could make it work fine and then we provided documentation for the people who would put it into production. But we only did the testing. We work on how it is deployed and document any problems we run into and how to fix them.
The ease or difficulty of the setup will depend on a number of things.
What other advice do I have?
The solution is self-explanatory. Most applications run on Red Hat Linux and related products.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Systems Admin at a government with 501-1,000 employees
Fantastic reliability with detailed logs that make it easy to troubleshoot issues
Pros and Cons
- "The solution is very stable, reliable, easy to use, and has good technical support."
- "Sometimes the solution deletes our archives or other features that were useful to us."
What is our primary use case?
Our company uses the solution for survey configurations across different types of databases, applications, and web servers.
How has it helped my organization?
The solution has allowed us to stabilize our organization's environment.
What is most valuable?
The solution is very stable, reliable, easy to use, and has good technical support.
Some applications work better overall in comparison to how they work with other tools.
Logs are detailed, stable, and consistent so it is easy to troubleshoot issues.
What needs improvement?
Sometimes the solution deletes our archives or other features that were useful to us. We would like users to be surveyed before items are removed or be provided with a better explanation as to why removals occur.
For example, some file system patches were recently removed but replacement patches do not cover all features.
For how long have I used the solution?
I have been using the solution for five years.
What do I think about the stability of the solution?
The solution's efficiency and reliability are fantastic.
We do not use security features or profiles much but have never had issues with them.
How are customer service and support?
Technical support is great and I rate it a ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used Windows and Oracle but migrated some of those systems to the solution.
How was the initial setup?
The setup is straightforward from the operating system side.
Installing applications and other software can be a bit complex because you need to first determine which packages are required. Once that step is completed, installation is fine.
It is sometimes a mystery whether vendors support or license their products for a specific version of the solution. Generally, vendors are a few versions behind. For example, some do not support RHEL 8 and none support version RHEL 9. It is not easy, but the solution should work with big vendors and convince them to license new versions right away.
What about the implementation team?
Our company implemented the solution in-house. Deployment time depends on the application and use case.
Two administrators handle ongoing maintenance which includes installing patch files.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is reasonable and it is less expensive than other products such as Windows or Oracle. Pricing was definitely an advantage for our company.
Which other solutions did I evaluate?
We compared the solution to others we used and determined that price, ease of use, and its lightweight nature were benefits.
Our company also uses Ansible because it works well with the solution.
What other advice do I have?
I rate the solution a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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