Salesforce Einstein Analytics Reviews

We are using Tableau CRM for AI-driven analytics.

Tableau CRM is a very capable solution. It is easy to use, user-friendly, and integrates well.

If I could improve Tableau CRM I would make it as powerful as Tableau. Tableau CRM is more integrated and it's on the web, but it has less functionality. It is lacking functionality at this time.

Tableau CRM could be more intuitive with Salesforce. It could improve by having the ability to open a new account, new case, new lead, from Tableau CRM. For example, after doing some analysis from their panels I could easily create some action for Salesforce. 

I have used Tableau CRM within the last 12 months.

The solution is stable.

Tableau CRM is highly scalable.

I have not used technical support.

I have used Tableau.

Tableau CRM is very easy to deploy and integrate with data. If you have a data scientist or senior member on-site the solution can be implemented in approximately three days.

For developing a client's project, we only need one data scientist to support Tableau CRM.

Our clients who used Tableau CRM never had any Net Promoter Score(NPS), but the ROI is approximately four to five months. It's likely less than Tableau.

My advice to others is if you need powerful, and scalable solutions, I would choose Tableau. If you need a fast deployment and your company is not data-driven, I would suggest Tableau CRM.

I rate Tableau CRM an eight out of ten.

I am a Salesforce CPQ developer. I have also worked on Einstein Analytics for reporting purposes.

I have used Einstein Analytics for reporting purposes and data analysis within our sales processes.

The inbuilt features, like pictorial representation of the data and the ability to remap and realign the data, provide clarity in understanding sales perspectives.

Salesforce is working very rigorously on improvements with each release.

I have used it for a few months in one of the projects.

I encountered no issues. It is all good.

The support team from Salesforce is good based on response time and knowledge.

Positive

I'm not sure about the licensing part, as I am not involved in any of those matters.

I'd rate the solution eight out of ten. 

I would recommend Salesforce Einstein Analytics to those with similar needs. If the organization has a particular specification about having data analyzed in a specific format, then this is one of the best options.

We use this solution to synchronize email communication between my Microsoft Office 365 instance and Salesforce. 

It is also used to synchronize events and appointments into Salesforce, which means that you can have a holistic view of the customer in Salesforce.

It helps in avoiding incorrect, or redundant communication, as you can see what communications have been made. For example, it helps predict whether a sales call is more appropriately targeted or if it's a support ticket that can be better resolved with better context.

It is valuable for bringing transparency of the communication that has been happening from all different parts of the organization to a customer. 

Transparency is the most valuable feature of this solution.

If a user leaves your organization, you shouldn't lose the visibility of all of the records. It's a fundamental architectural choice that they have made, but it generally works.

I would like to see inbound appointment booking included. That would be great!

I have been using Salesforce Einstein Analytics for approximately seven months.

We are using the latest version.

The stability of Salesforce is great!

The stability is fine.

We have 25 users using this solution. The users are in sales, support, and in all aspects of our business.

We are using this solution extensively.

We open support tickets and get support from Salesforce. 

Technical support is good. They get around to helping easily. The support is above average.

Previously, I used Ebsta.

We moved to einstein because of vendor consolidation.

We moved out of G Suite into Office 365 and I was involved in moving the Salesforce Einstein Analytics over and it worked well. It was pretty smooth.

It took us a few weeks to plan and make sure that we hadn't made any errors. In total, it took us approximately a month to move it all over.

We did not need the help of an integrator but we did open a ticket with the support team of Salesforce.

We are evaluating UiPath and Automation Anywhere.

I would rate Salesforce Einstein Analytics an eight out of ten.

The solution helps me to analyze the opportunities and evaluate the chance of closing the deals. 

Salesforce Einstein Analytics is a simplified CRM. It's integration is good. 

The tool needs to simplify its features. 

The product is stable. 

The tool is scalable and you can scale it as you want. 

Salesforce Einstein Analytics is beneficial to my management since it offers a holistic and realistic view of forecasts. I would rate it an eight out of ten. 

We primarily use the solution for customer insight analytics.

The ability to put together a very interactive dashboard with a very good, graphical presentation has been very helpful.

The initial setup is very easy.

We have found the scalability to be very good.

The stability is excellent. 

Technical support has been great. 

the training is very good and they do offer a very good trial. 

We haven't used it long enough to really look at improvements. We're still exploring all of the features on offer. 

Better pricing would make it available to more users and we would likely use it more broadly within the organization.

We have some experience with the solution, however, we've just started to look at the Einstein component more seriously in the last six months.

The stability is great. The reliability is very good. there are no bugs or glitches. It doesn't crash or freeze. 

The product can scale well. If you need to expand it, you can do so. 

Technical support is very good. We do have Salesforce experts onsite as well. We have been satisfied with the level of service we have access to. 

We didn't use another product previously. We are using Salesforce as our CRM solution, and it's a part of our CRM solution to do customer analytics.

The initial setup is straightforward. It's not overly complex or difficult A company shouldn't have too much trouble with the process. 

I handled the implementation myself. I did not need to hire a consultant or an integrator. It was all handled in-house.

The pricing is a bit high. They could work to be more competitive. 

We are a Salesforce partner. 

I'd rate the solution at an eight out of ten. We've been very happy with the solution so far.

I would recommend the solution to other organizations as long as it's for Salesforce analytics specifically.

The tool is a cloud-based solution capable of integrating any kind of data in the world. 

The product is natively integrated into the Salesforce ecosystem. You also need a CRM license. It should be more flexible with other platforms.

I have been using the solution for more than eight years. 

I rate the tool's stability a ten out of ten. 

I rate Salesforce Einstein Analytics' scalability a nine out of ten. Our user range is between 200-1500. 

I rate the tools installation an eight out of ten. Salesforce Einstein Analytics's deployment can be completed in minutes. 

I rate the solution's pricing a seven out of ten. 

I rate Salesforce Einstein Analytics a ten out of ten. I recommend this product to businesses with Salesforce as their main CRM product. 

I received an assignment to create a dashboard from multiple data sources from within Salesforce and some external (in CSVs) for huge (big) data from big clothing brands for users/management to analyze and take data driven decisions for their business.

• Easy to use
• User-friendly
• Not required to be technical for a user to use
• Creates reports and dashboards with simple clicks and drags and drops
• Scheduling data sync
• Can easily handle a huge amount of data without any crunch/crash. 
• It uses SAQL, which is same as pig latin and helpful to users who would like to write custom queries for grouping and other manipulations to view data.

Even the data, if not on any system or database (Excel or CSV), can be analyzed. Giving insights to the buyer to which vendor is compliant (or not), location-wise display of data using maps, enhanced filters, easy sharing, easy creation, enriched UI, etc.

Support: Very less support now. Some days, I have to struggle a lot to achieve some simple steps even getting issues solved in deployment.

Its been seven months until now and I am still using it.

Yes, before the Winter '18 release, I was able to retrieve the report and dashboard. I have deployed it on production, but I do not know why after the release I am having issues and deploying it manually. There is no help for deployment now. I am looking for positive response from the vendor.

I do not know about future, but it is stable now.

No.

Six out of 10.

No.

It is easy and straightforward to install. You need to follow steps from the beginning. You can get all the steps from Trailhead.

Implementation is in-house.

$125 to $250/month per user.

It is more related to the salespeople. From the systems engineering part, we use it for some data. We mainly use it to get some analytics related to the customer opportunities we have.

If I'm not mistaken, I have version 6.

The insights it provides about customers are valuable. We get insights about the market, what they are doing, and what they're planning. 

It is a comprehensive solution. It has everything in it. I can easily find what I need.

They can add more intelligence to it, especially for the markets outside the USA. I understand that the USA is the main point of focus for them because of the size of the market, but here in Latin America, we can't use as many things because they seem to be focusing more on the USA. It'll be good to see it a little bit more regionalized. I don't know if they already have some parameters and we are not using them, or if it is the way the solution works.

They can provide more end-user customizations. There should be the possibility for the end-users to change some elements in the interface. I have a way of doing my job. My colleague may have his own way of doing his job. If I ask for a change, it'll change for everyone. It'll be good to have some end-user personalizations. I can't see many in Salesforce right now.

I have been using this solution since the beginning. I believe it has been two or three years.

The overall stability of Salesforce is very good. I have not seen many problems. About a year ago, we had a single sign-on issue with it, but it was fixed very quickly.

Sometimes, it gets a little bit slow, but it is a cloud solution. So, it may not be anything directly related to the platform itself.

As a full SaaS solution, scalability is out of the box. So, we don't need to worry about that. We don't need more machines, more RAM, etc. We just access the system and keep working.

We probably have 600, 700 people using it. We also have UKG, which is for all employees. Salesforce is only for the engineers and sales guys.

We are probably not using it at its maximum capacity. My company is always looking at ways to make better use of the solutions we have, but I don't know if we have any plans of increasing its usage.

Based on the feedback from the guys who were deploying the solution, my understanding is that their support is good.

I have no idea. For all the end-users, it was already implemented.

They probably had some third-party analysts working on it first, but I am not sure.

I believe we did. The choice of Salesforce was an easy one.

I would recommend doing a proof of concept to see if it fits the company. I know about companies that went straight for Salesforce, but it was not what they needed. They had to change the solution after a while. It was a mess. So, I would recommend others to evaluate it deeply and do a proof of concept.

I would rate it a nine out of ten. It is a comprehensive solution. It is just the end-user customization or personalization part that could be better.