Salesforce Service Cloud Reviews

1. Pipeline management
2. Reporting and dashboard
3. Custom objects

A custom community helped us to build a T2 channel partner community, which has bidding and price approval features. It also improved our productivity compared to our competitors. It doesn't require too much coding.

In the marketing part, I want to see a more powerful campaign function with BI integration.

I've used it for eight years.

The governor limits are a headache sometimes. We have to either find a workaround or ask Salesforce to improve the limits.

7/10.

7/10.

It depends. If the business role, process, security rule are already there and quite complex, or volume of data need to be migrated are quite high, it will be complex. Lots of things need to be considered.

With the vendor. If you start from scratch, you'd better work with a vendor team. Then you can either develop your in-house expertise during the project implementation, or hire someone in marketing who has the skills.

Our users are satisfied with the product, and they spend less time on this tool, but create more opportunity and other data.

Have a discussion with a sales consultant from Salesforce and they will give you proposal regarding your requirement/company size, etc.

With the consideration of cost, platform extendability, and performance, Salesforce was finally chosen.

It is a quite a good product. If you are going to replace your existing on-premise CRM with a new cloud solution, don't hesitate to call them. But it has limitations as well. Work with a consulting partner, they will help you to boost your productivity.

The most valuable features for us are Cases, Community, and Chatter.

Service Cloud has allowed our organization to centralize multiple tools and resources into one tech stack that has optimized our ability to coordinate service efforts across the organization.

UI/UX has always proven difficult to keep up with. Salesforce, in general, requires a continued training effort to keep people up to speed and to encourage adoption in the tools. While there have been big improvements to date, simple things like ability to bookmark, right-click or otherwise multi-task panes and articles in Salesforce and the community have been missing.

We've had no issues with deployment.

We've had no issues with stability.

We've had no issues with scalability.

Preparation and training is 90% of the work. Get to know the product before deploying widely. Have your admins get into Trailhead and invest in the training offered by Salesforce.

• UI
• Easy to build
• Standard features
• Ability to customize

• Collaboration using Chatter
• Reporting using Wave Analytics
• Call center
• Case Feed
• Console

Avoid customizations as much as possible.

I've used it for over four years.

No, it's very easy especially if Standard functionality is used.

They're very good.

Initial set up was done using Standard features and hence it was very simple.

We did it in-house.