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Salesforce Service Cloud Reviews

Vendor: Salesforce
4.2 out of 5
Badge Leader
1,380 followers
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What is Salesforce Service Cloud?

Featured Salesforce Service Cloud reviews

Salesforce Service Cloud mindshare

As of April 2025, the mindshare of Salesforce Service Cloud in the CRM Customer Engagement Centers category stands at 19.6%, up from 16.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
CRM Customer Engagement Centers

PeerAnalyst reports based on Salesforce Service Cloud reviews

TypeTitleDate
CategoryCRM Customer Engagement CentersApr 3, 2025Download
ProductReviews, tips, and advice from real usersApr 3, 2025Download
ComparisonSalesforce Service Cloud vs Microsoft Dynamics CRMApr 3, 2025Download
ComparisonSalesforce Service Cloud vs Oracle Fusion ServiceApr 3, 2025Download
ComparisonSalesforce Service Cloud vs ServiceNow Customer Service ManagementApr 3, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Dynamics CRM3.925.8%92%76 interviewsAdd to research
Zendesk4.15.4%93%59 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
17%
Educational Organization
14%
Computer Software Company
13%
Manufacturing Company
10%
Government
7%
Healthcare Company
5%
University
4%
Insurance Company
4%
Comms Service Provider
3%
Real Estate/Law Firm
2%
Retailer
2%
Wholesaler/Distributor
2%
Logistics Company
2%
Media Company
2%
Performing Arts
2%
Non Profit
1%
Sports Company
1%
Hospitality Company
1%
Consumer Goods Company
1%
Energy/Utilities Company
1%
Outsourcing Company
1%
Pharma/Biotech Company
1%
Recruiting/Hr Firm
1%