What is our primary use case?
We are a consultancy and I am a project manager. We implement solutions for our customers and I have led several projects that involve SharePoint, as well as other similar technologies. My area of expertise is ECM, document management, information management, and related tasks.
The best business case for SharePoint is team collaboration. It can support a small team of people working on a project that involves an agenda, Wiki documents, and other related material. However, it's primarily used for temporary projects.
These days, I no longer work on SharePoint projects.
How has it helped my organization?
Using SharePoint helps our customers to better manage projects within their companies. Specifically, it allows them to easily connect people both internal and external to the organization and facilitates document exchange.
What is most valuable?
SharePoint has very good features for collaboration.
What needs improvement?
One of the problems with SharePoint is that it claims to have so many features that people think they can do everything, and that is not correct. If you want to do everything, you're going to spend a lot of money to achieve your goals. Essentially, the marketing from Microsoft is very positive but from a consultancy point of view, it gets us in trouble because people have unrealistic expectations of the solution.
SharePoint is too complex to install and maintain.
The admin interface is poor, making it too complex to manage projects.
The integration with other products is poor. There are too many instances where we needed to call a third-party software company because functionality tried by the user in the other solution was not covered by SharePoint.
In the future, SharePoint needs to cover more of our needs for us to continue using it. For example, the workflow is not correctly integrated.
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For how long have I used the solution?
I have worked with SharePoint Designer for more than six years.
What do I think about the stability of the solution?
The stability of SharePoint depends on the client's architecture. If it's a simple installation then it's stable. But, in a more complex deployment, it is less reliable.
For example, I have worked with SharePoint in a highly complex organization in the financial industry. Every week, the system would crash. The IT would have to tell the users that it wasn't working and then resolve the issue.
Overall, it's not the best solution in terms of stability.
What do I think about the scalability of the solution?
SharePoint is scalable, albeit complex.
We have approximately 10 customers that we have deployed SharePoint for. They have multidisciplinary teams, and people in many different roles use the software.
How are customer service and support?
There are two levels of support for SharePoint. The first is from the company that sells it, which is the main integrator. The second level of support is from Microsoft, which is quite different.
Most of the time, the support from the integrator is valuable, whereas the support from Microsoft is too basic. I would rate the support from Microsoft a two out of five.
Which solution did I use previously and why did I switch?
I have used several similar products including those from Alfresco, Laserfiche, and IBM.
How was the initial setup?
The initial setup is highly complex and the deployment strategy varies depending on the needs of the client. It requires between one and three IT architects for the installation, depending on the customer's environment.
I would rate the ease of installation and setup a one out of five.
What was our ROI?
In terms of ROI, I would rate SharePoint a one out of five.
What's my experience with pricing, setup cost, and licensing?
Most of the time, our customer's license from Microsoft includes the cost of SharePoint. However, if you have to buy it then SharePoint is quite expensive.
I would rate the pricing a two out of five.
Which other solutions did I evaluate?
Based on my areas of expertise, I have to make recommendations to our clients about which solutions they should implement. I rarely advise my clients to use SharePoint. In fact, out of ten customers, on average, I would recommend SharePoint to two or three of them.
SharePoint is simply not dedicated enough to documentation management when people are looking for a real DMS or ECM solution.
What other advice do I have?
My advice for anybody who is considering SharePoint is to first define your needs and then take quite a good look at the market. For tasks including document management, ECM, or a platform content service (PCS), most of the time, you will be better served by a solution other than SharePoint. If, on the other hand, you are looking for team collaboration, then SharePoint may be a good option.
Overall, I am not very satisfied with SharePoint.
I would rate this solution a five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.