SolarWinds Server and Application Monitor Reviews

We are a solution integrator, and this is one of the products that we implement for our clients. We also supply this as a service.

The primary use case for this solution is application monitoring, in an on-premises deployment model.

The more valuable feature of this solution is the Exchange feature.

The custom reporting needs to be improved.

Some custom applications cannot be monitored, and a lot more applications need to be included. The supported list of applications is very limited. For example, it supports the Windows version of JD Edwards, but not the Linux version of the same solution. Since it is the same application running on a different platform, it should work.

The price of scaling this solution needs to be improved.

I would like to have better support for Linux, and not be as dependent on Windows Servers. Even for non-Windows applications, it uses a Windows Server.

This solution is quite stable.

It is expensive to scale this solution, simply because of the cost of the polling engine. You can purchase unlimited IPs, but the price of an additional polling engine is $20,000 USD. That is quite a lot. We are looking into other solutions because it is just too expensive to keep scaling.

We have approximately eighty users and four hundred servers.

There is no in-country support for this solution. There are local numbers available but the call quality isn't great. I would rate technical support a five out of ten.

The initial setup of this solution is complex.

The deployment took four weeks.

We provide the consultants for integrating this solution.

The product might cost you $30,000 USD to buy, but scaling this solution requires the purchase of additional polling engines at $20,000 USD each.

The high price of this solution has us looking into other solutions, rather than scale.

If you are looking for a single pane of glass to monitor Windows products then SolarWinds is your product. However, it is not best of breed. 

I would rate this solution a six out of ten.

We are solution providers and this is one of the monitoring solutions that we implement for our customers.

SAM has altered the way monitoring is being looked at - from just being able to monitor CPU, Mem, Disk and network utilization levels we have moved to the next levels of finding out process related issues, service related issues and specific application related issues to identify root cause of performance issues.

The most valuable feature is application monitoring. Already 1200 application monitoring templates exist with the Solarwinds SAM monitoring and the AppInsights for IIS, SQL, Exchange & AD. 

I am looking for more application insight-based widgets with the service. They currently have them for IIS, SQL, Exchange, and Active Directory.

I would like to see additional application support for non-Windows servers. This would give us more flexibility in terms of monitoring customer applications.

I have been working with the SolarWinds Server and Application Monitor for about five years.

I would rate this solution a nine out of ten.

Helps us be more proactive instead of reactive.

AppInsight. Provides a simple way to get very in-depth monitoring configured for our most popular applications. Exchange, SQL, and SharePoint.

Mapping interactions between systems.

No issues.

No issues.

Customer Service:

Excellent.

Technical Support:

Good.

Microsoft System Center Operation Manager. Although SCOM was very powerful it was also very complex to setup.

Straightforward. After creating a service account that had proper permissions on the systems that were going to be monitored. The agent-less deployment was quick and very easy.

We use SolarWinds for our agent base.

In terms of the integrations and correlations, there is a huge opportunity to merge all of these tools into one in terms of analytics. This is a missed opportunities in the SolarWinds site compared to other products out there. An additional feature that would improve this solution is the ability to complete root cause analysis. 

I have been using this solution for a couple of months.

SolarWinds is a very stable platform compared to others on the market.

This is a scalable solution. They have recently changed their architecture and now use horizontal scalable architecture using microservices.

It has been a while since I contacted the customer service team but when I have, their problem resolution and response times were good. 

The initial setup is not that straightforward. It takes approximately two to three days. 

I would rate the pricing for this solution a three out of five. 

We compared SolarWinds SAM with ManageEngine. 

I would rate this solution an eight out of ten. 

We primarily use the solution for network monitoring.

The most valuable features of the solution are its real-time node monitoring and Help Desk's feedback.

It's a very powerful application that covers all areas.

It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc.

The solution is very stable.

The solution is scalable. It's a license based scalability, but it is scalable. 

I'd rate technical support at eight out of ten. They are helpful and fast.

I didn't previously use another solution.

The initial setup is very straightforward. We have five to six administrators.

We had a consultant assist us with the implementation.

We use the on-premises deployment model.

I would recommend the solution. It needs the proper sizing before implementation, and if you have done the proper sizing then you're all good.

I'd rate the solution eight out of ten.

Monitoring is one tool that everybody needs in corporate IT. There is no perfect tool at all for me. We choose the Solarwinds based on the simplication of managing the tool itself. Dashboard, management console, reports and alerts are the basic things that needed in monitoring. Solarwinds give an easy way how to use the out of the box and customized it based on our needs

Service monitoring - SAM (Solarwinds Application Monitoring) gives a very convenient way to manage the services of the server. It can monitor the service using WMI and SNMP. Tools give a wider choices to monitoring up to executable files currently running the server process. 

Management Console - Managing service to each server enrolled in the Solarwinds is much easier. Using a web base console, you can control your service much convenient way. There is no need to login remotely. It save a lot of time and effort. 

HTTP Monitor - Out of the box it can monitor the basic "get" command of the any website. 

Dashboard - It give a much detailed information of your services. Its very beneficial to easily decide for the capacity and resource management of the monitor node.

Any monitoring tools have downside and one I can say in Solarwinds it should improve to be fit the tool in enterprise grade level. The web console also tends to hang or crash. Also, the performance needs improvement.

Downside of the tools is the web console are hung or crash. It need to improve the performance.

We primarily use the solution for network configuration and managing network performance.

There are many valuable features, including the network configuration manager, and the network performance manager.

We don't need additional features. The network performance monitors and configuration monitors work well for our company. We also use different software for server monitoring. So far, the solution works well for us as-is.

Local technical support is okay. I would rate them seven out of ten. They're not bad, but they're not good either.

We didn't previously have another solution before implementing SolarWinds.

The setup was complex. We had local support to assist us.

I can't say what the exact pricing is, but I know it's not too expensive. 

We have about 1,000 users on the solution.

The initial setup was relatively easy.

We didn't go into very much depth, as in application monitoring and services monitoring, but I believe it can do both.

The stability, flexibility, and ease of use could be improved. The performance, integration, and pricing could be better as well.

We used it for about four years. It's a cloud solution.

The stability needs to be improved.

The initial setup is relatively easy. Because it's a cloud solution, we didn't have to install anything. All we had to do was put on the devices we wanted to monitor.

We had a yearly license, and the pricing could be improved.

We looked into Zabbix and decided to switch to it.

I would not recommend SolarWinds Server and Application Monitor and would rate it at six on a scale from one to ten.