The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution.
Managing Director at a tech services company with 11-50 employees
A no-code solution that is scalable and offers CRM functionality to its users
Pros and Cons
- "The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
- "HRM is an area where Studio Creatio lacks and needs to improve."
What is most valuable?
What needs improvement?
HRM is an area where Studio Creatio lacks and needs to improve. The solution needs to have more customization options.
For how long have I used the solution?
I have been using Studio Creatio for over a year. I am a reseller of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
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November 2024
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What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
Two people are using the solution in our organization.
My clients who use the solution are medium enterprises.
How are customer service and support?
Getting the right set of people in Africa for technical support becomes a bit challenging, but their knowledge base is fantastic. There are write-ups in the solution's knowledge base, making it easy. When using people, the deployment takes time. I rate the technical support a six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
On a scale of one to ten, where one is low and ten is high, I rate the setup phase a five since we are in Africa and we are the sole providers of the solution in Africa. It is important to note that I am speaking about external deployments.
The solution is deployed on the cloud.
Around five people were required for the deployment.
The deployment took around 20 odd days to be completed.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive.
What other advice do I have?
Studio Creatio is a fantastic product. It's the best product I have used to date.
I rate the overall solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
ImDigital at a consultancy with 1-10 employees
Good accounts management and contact activities with easy to develop workflows
Pros and Cons
- "The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
- "The mobile version of the solution could be improved. It's hard to customize it."
What is our primary use case?
We are an integrated partner, and we have several use cases. We use Studio Creatio for process optimization. For example, in companies in the public sector where they used to have some paper-based processes, we are dematerializing them, and using workflows and custom forms to help submitting solutions for them.
How has it helped my organization?
We use the platform to integrate CRM with Contract Management, Project Management and Time record. We have a single viw of the customer from Sales to Operation perspective.
What is most valuable?
The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows.
What needs improvement?
The mobile version of the solution could be improved. It's harder to customize.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is very good. It's very stable and is being continuously improved with new versions every two months.
What do I think about the scalability of the solution?
The solution is very scalable. The marketplace is full of new features. You can develop anything over the platform.
Regarding the number of users, it's also very scalable. You can have thousands of users without any performance issues.
How are customer service and technical support?
We've contacted technical support a few times and they've been very good. While more difficult questions may take a bit longer to resolve, they tend to be very quick to respond.
Which solution did I use previously and why did I switch?
We previously used Bizagi. The difference is mostly the pre-configured front end of the Creatio. With Studio Creatio you are working in a frontend or in the customer's frontend and it's more user-friendly. With Bizagi you have to build the whole frontend, and it's not an appealing user experience in terms of look and feel.
How was the initial setup?
The initial setup was straightforward. Easy projects take about a month to deploy. Moderate projects may take about two months. It only takes about two people to deploy and maintain the solution, although it does depend on the size of the project.
What other advice do I have?
We use both the on-premises and cloud deployment models.
People should understand the limits between what can be done with their properties. Every day it's becoming more of a low code platform. New users need to understand the limits between the local, the capabilities, and what needs to be developed to understand its abilities and limitations.
I'd rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Studio Creatio
November 2024
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823,875 professionals have used our research since 2012.
Graduate Trainee at a computer software company with 51-200 employees
High performance, automates most processes, and stable
Pros and Cons
- "The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
- "The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on."
What is our primary use case?
Studio Creatio is a business automation platform and is very versatile. It can automate most of all the management process that you come across on a day-to-day basis in your corporation.
What is most valuable?
The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations.
What needs improvement?
The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on.
For how long have I used the solution?
I have been using this solution for approximately one year.
What do I think about the stability of the solution?
The platform might have a few loading issues from the cloud. However, it is a very stable solution in the sense that you do not get your data erased or any critical problem. You only might receive some delays.
What do I think about the scalability of the solution?
Studio Creatio is very scalable.
I have approximately 40 people using this solution in my organization.
How are customer service and technical support?
The support agents are friendly and they respond quickly. You email them the query and then they get back immediately or they keep you updated on the timelines.
How was the initial setup?
The solution does not need to be installed if you have the cloud instance, you enter a URL and you are ready to use the solution.
What about the implementation team?
We have a team of 15 that does the implementation and maintenance of the solutions.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution.
What other advice do I have?
I would recommend this solution to others if the use case fits.
I rate Studio Creatio an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Manager at a construction company with 1-10 employees
The user-friendly interface means spending less time on technical specialists
What is our primary use case?
We needed to resolve and redesign the recruitment process into our organization. We have SQL Server DB, IIS, Office and Legacy ERP build on .NET technology.
How has it helped my organization?
It is a straightforward product. Its user-friendly interface means spending less time on technical specialists and allows us to get what we want out of this product.
What is most valuable?
To have the ability to truly customize and build every internal process just the way our organization prefers. To be able to manage this product on oue own using the building tools that bpm’online studio offers is another great feature. I can design a process, test it, monitor it, and change it, all in one place.
What needs improvement?
It would be great if the product included a process design tool like Visio inside Process Designer. That would avoid us using an extra tool to do that.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder at a tech services company with 51-200 employees
A simple and easy-to-configure solution at a bargain price
Pros and Cons
- "The most valuable feature of this solution is its simplicity."
- "Numerous options can make implementation confusing."
What is our primary use case?
My primary use case is for marketing sales and service.
What is most valuable?
The most valuable feature of this solution is its simplicity.
What do I think about the stability of the solution?
This solution is very stable.
What do I think about the scalability of the solution?
The scalability is fine - you need to add some power within the server area and some memory, and you're done.
How was the initial setup?
The initial setup is straightforward and can be done within a couple of weeks, including the data import. You need three people to deploy - one on production, one on DevOps, and one who knows the software.
What's my experience with pricing, setup cost, and licensing?
This product is a bargain.
What other advice do I have?
Whenever you need a new feature, you can build on top of your session. The product is very easy to configure, and we are very happy with it. When implementing, be sure of what you want to do with the product so that you can plan how to configure it properly. I would rate this product as nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
Product Categories
Business Process Management (BPM) Rapid Application Development Software Low-Code Development PlatformsPopular Comparisons
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