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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Studio Creatio provides pre-configured CRM functionalities for efficient account management and contact activities.
It offers a low-code, intuitive platform that simplifies workflow development and business process management.
Studio Creatio is stable and offers private server options for high-transaction environments, ensuring good response times.
Studio Creatio's support team is knowledgeable and responsive, enhancing user experience and issue resolution.
The platform facilitates task automation and provides self-service options, which improve efficiency and customer satisfaction.

CONS

The mobile version could be improved and is hard to customize.
It does not have the ability to run one single large process.
Different views for each type of contact in list view are not configurable.
Integration with social networks would benefit communication with customers.
The documentation must be more technical.
 

Studio Creatio Pros review quotes

MH
Dec 12, 2018
The business process management is definitely the most valuable feature. What Creatio ended up doing with their software solution is giving you the power, in your own hands, in a way that is incredibly intuitive and well-structured.
Julio Falcon - PeerSpot reviewer
Sep 18, 2023
It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction.
JF
Nov 24, 2020
The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use.
Learn what your peers think about Studio Creatio. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
Sergey Yakimchuk - PeerSpot reviewer
Oct 4, 2022
Creatio also provides us with scalability, performance and agility.
Anatolii Vovniuk - PeerSpot reviewer
Jun 14, 2024
The tool enables users to work offline through the mobile application.
it_user842139 - PeerSpot reviewer
Oct 27, 2020
It is a low-code platform, that is very intuitive.
reviewer1256835 - PeerSpot reviewer
Jan 18, 2020
The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows.
Debharshi Bhattacharya - PeerSpot reviewer
Nov 20, 2023
The most valuable feature of the solution is that it is a low-code and no-code platform.
JF
Feb 25, 2021
Studio Creatio is a very good and complete solution. It is very stable, and for customers who need a good response time, in the public cloud, Creatio provides the possibility to have a private server for a high level of transactions and good response time. Their support is great. They are very good, and they know the solution very well. Their response time is also great.
reviewer1595577 - PeerSpot reviewer
Jun 15, 2021
The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations.
 

Studio Creatio Cons review quotes

MH
Dec 12, 2018
The way bpm's infrastructure works, you can only have one data source on a page. It has to be connected to the object and you're pretty much locked in at that point... If you want to connect anything other than what exists in that object to that object, you're going to have to create a completely new home for it in that object.
Julio Falcon - PeerSpot reviewer
Sep 18, 2023
It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable.
JF
Nov 24, 2020
I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication.
Learn what your peers think about Studio Creatio. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
Sergey Yakimchuk - PeerSpot reviewer
Oct 4, 2022
Creatio needs to stabilize their marketplace.
Anatolii Vovniuk - PeerSpot reviewer
Jun 14, 2024
The documentation must be more technical.
it_user842139 - PeerSpot reviewer
Oct 27, 2020
It does not have the ability to run one single large process.
reviewer1256835 - PeerSpot reviewer
Jan 18, 2020
The mobile version of the solution could be improved. It's hard to customize it.
Debharshi Bhattacharya - PeerSpot reviewer
Nov 20, 2023
Studio Creatio is a new product in the market, making its lack of maturity an area of concern.
JF
Feb 25, 2021
They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful.
reviewer1595577 - PeerSpot reviewer
Jun 15, 2021
The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process. Currently on the UI where the fields are placed and the layout is set in place and you cannot change it. Your experience is going to be the same throughout whatever use case that you are building from customer to customer. You can not have much control over how it looks for each customer. This is an area where they can improve on.