Symantec Privileged Access Manager Reviews, Competitors and Pricing

IT Security & Compliance at a energy/utilities company with 1,001-5,000 employees

Jul 23, 2017

It meets with the objective of password vault with controlled access to the systems

What is most valuable?

The password vault and access to the systems are the most valuable features. It meets with the objective of password vault with controlled access to systems.

How has it helped my organization?

There are no improvements as it never went live.

What needs improvement?

It lacks good logging capabilities and the reports are not customized. Also, there are security issues with the 'super' account.

For how long have I used the solution?

I have tried to implement it for almost two years.

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What do I think about the stability of the solution?

There were no stability issues experienced, but we never went live.

What do I think about the scalability of the solution?

There were no scalability issues experienced, but we never went live.

How are customer service and support?

Technical support is average. They took a long time to provide good answers, only recommended to upgrade SW version which in some environments is not an option and they don’t even know if that will fix the problem.

Which solution did I use previously and why did I switch?

We were not using any other product before, although now we have changed to another cheaper solution.

How was the initial setup?

The setup was not simple, design took a lot of time, and we had a consultant from CA.

What's my experience with pricing, setup cost, and licensing?

It’s not a cheap solution. The increasing number of licenses are also expensive.

What other advice do I have?

There are other cheaper solutions available in the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user705702

IT Operations at a retailer with 10,001+ employees

Jul 20, 2017

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We did a PoC for a few, but chose CA PPM

What is most valuable?

Password management (Linux/Windows) and session recording.
Platform to access any (RDP, Telnet, SSH device in Datacenter).

How has it helped my organization?

Centralized
Secure
Monitored access to any (RDP, Telnet, and SSH device in Datacenter).

What needs improvement?

Still Exploring.

What do I think about the stability of the solution?

The product is matured now after new patches and versions.

What do I think about the scalability of the solution?

Easy to scale with clusters.

How are customer service and technical support?

10 out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward. We recently migrated from Physical to Virtual Appliance.

What's my experience with pricing, setup cost, and licensing?

Based on features e.g., access management and password management, the price is suitable.

Which other solutions did I evaluate?

I don't remember now, but we did a PoC for a few, but chose CA PPM (formally known as Xceedium).

What other advice do I have?

It is the best product for monitoring the recorded session of your IT admins and external consultants. RDP is best for Telnet and SSH devices password management.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Buyer's Guide

Symantec Privileged Access Manager

October 2024

Free Report: Symantec Privileged Access Manager Reviews and More

Learn what your peers think about Symantec Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.

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816,406 professionals have used our research since 2012.

it_user705732

Ingeniero de servicios at a tech services company with 51-200 employees

Jul 20, 2017

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We administrate the platform in some clients and the results are very useful to control the access to privileged servers.Manager

What is most valuable?

The possibility to control the remote activity and establish different policies, because it depends on the position of workers, how much access they needed, and in what platforms they connect. The possibility to separate this in an easy way is very useful.

How has it helped my organization?

We administrate the platform in some clients and the results are very useful to control the access to privileged servers.

What needs improvement?

The Java problem for web access to the platform, add more useful information in the logs; solve the Javascript problem to access to some Google services on the web.

For how long have I used the solution?

For over a year.

What do I think about the stability of the solution?

Yes, at first the cluster desynchronizes often.

What do I think about the scalability of the solution?

No, but the answer is not always clear or satisfactory. In some cases, the answer result is vague.

How are customer service and technical support?

On a scale from 1 to 10, I give it a 7. I hope to know the SLA of the technical support.

Which solution did I use previously and why did I switch?

No, but I've heard about CyberArk.

How was the initial setup?

Very straightforward.

What's my experience with pricing, setup cost, and licensing?

I don’t have any comment

Which other solutions did I evaluate?

No, I’m not from the sales department.

What other advice do I have?

Well, that I recommend the product. It has a good interface and it’s easy to administrate.

Disclosure: My company has a business relationship with this vendor other than being a customer:

it_user595743

Cloud Solutions Architecture Manager at a tech services company with 501-1,000 employees

Feb 7, 2017

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The automated authentication is valuable. The demonstration and consideration portion does not work the best.

What is most valuable?

I have found the automated authentication to be most valuable.

How has it helped my organization?

We do not have to authenticate users due to automatic authentication, so this allows us to be much more secure.

What needs improvement?

The demonstration and consideration portion does not work the best. It's not that intuitive. To define how it should work and what systems should be involved, requires extensive training to understand how to configure the setup. It is not immediately obvious to do this.

For how long have I used the solution?

I have used it for about a year.

What was my experience with deployment of the solution?

I did not encounter any deployment issues.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How are customer service and technical support?

We actually haven't had to use technical support, yet.

Which solution did I use previously and why did I switch?

We have not used a different solution. We started with CA PAM.

How was the initial setup?

The initial setup was complex. The system itself was easy to install, but the configurations were highly complicated.

Which other solutions did I evaluate?

Other options were evaluated but I was not involved in that.

What other advice do I have?

Get as much training as possible.