Symantec Privileged Access Manager Reviews, Competitors and Pricing

it_user705702

IT Operations at a retailer with 10,001+ employees

Jul 20, 2017

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We did a PoC for a few, but chose CA PPM

What is most valuable?

Password management (Linux/Windows) and session recording.
Platform to access any (RDP, Telnet, SSH device in Datacenter).

How has it helped my organization?

Centralized
Secure
Monitored access to any (RDP, Telnet, and SSH device in Datacenter).

What needs improvement?

Still Exploring.

What do I think about the stability of the solution?

The product is matured now after new patches and versions.

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Symantec Privileged Access Manager

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What do I think about the scalability of the solution?

Easy to scale with clusters.

How are customer service and support?

10 out of 10.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Straightforward. We recently migrated from Physical to Virtual Appliance.

What's my experience with pricing, setup cost, and licensing?

Based on features e.g., access management and password management, the price is suitable.

Which other solutions did I evaluate?

I don't remember now, but we did a PoC for a few, but chose CA PPM (formally known as Xceedium).

What other advice do I have?

It is the best product for monitoring the recorded session of your IT admins and external consultants. RDP is best for Telnet and SSH devices password management.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user705714

Systems/Software Engineer at a tech vendor with 10,001+ employees

Jul 19, 2017

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Used for securing privileged accounts

What is most valuable?

Used for securing privileged accounts. This is the why people choose this particular product: To manage credentials and record sessions.

How has it helped my organization?

DXC has created a managed service offering based on it.

What needs improvement?

The user interface and dependence on applets and Windows could use some improvement.
Increased the compatibility with other browsers.
Remove the Java applet dependency (it is being depreciated).

For how long have I used the solution?

We have been using this solution for 12 months.

What do I think about the stability of the solution?

We did not encounter any issues with stability.

What do I think about the scalability of the solution?

We did not encounter any issues with scalability.

How are customer service and technical support?

Technical support could be improved.

Which solution did I use previously and why did I switch?

We haven’t switched from a previous solution, but rather added an additional option to our offering catalog.

How was the initial setup?

The initial setup was straightforward.

Which other solutions did I evaluate?

Before choosing this product, we evaluated CyberArk PAM.

What other advice do I have?

Make sure you are certified from the official CA course.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners.

Buyer's Guide

Symantec Privileged Access Manager

December 2024

Free Report: Symantec Privileged Access Manager Reviews and More

Learn what your peers think about Symantec Privileged Access Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

DOWNLOAD NOW

831,265 professionals have used our research since 2012.

it_user707193

IT Security & Compliance at a energy/utilities company with 1,001-5,000 employees

Jul 23, 2017

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It meets with the objective of password vault with controlled access to the systems

What is most valuable?

The password vault and access to the systems are the most valuable features. It meets with the objective of password vault with controlled access to systems.

How has it helped my organization?

There are no improvements as it never went live.

What needs improvement?

It lacks good logging capabilities and the reports are not customized. Also, there are security issues with the 'super' account.

For how long have I used the solution?

I have tried to implement it for almost two years.

What do I think about the stability of the solution?

There were no stability issues experienced, but we never went live.

What do I think about the scalability of the solution?

There were no scalability issues experienced, but we never went live.

How are customer service and technical support?

Technical support is average. They took a long time to provide good answers, only recommended to upgrade SW version which in some environments is not an option and they don’t even know if that will fix the problem.

Which solution did I use previously and why did I switch?

We were not using any other product before, although now we have changed to another cheaper solution.

How was the initial setup?

The setup was not simple, design took a lot of time, and we had a consultant from CA.

What's my experience with pricing, setup cost, and licensing?

It’s not a cheap solution. The increasing number of licenses are also expensive.

What other advice do I have?

There are other cheaper solutions available in the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user595743

Cloud Solutions Architecture Manager at a tech services company with 501-1,000 employees

Feb 7, 2017

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The automated authentication is valuable. The demonstration and consideration portion does not work the best.

What is most valuable?

I have found the automated authentication to be most valuable.

How has it helped my organization?

We do not have to authenticate users due to automatic authentication, so this allows us to be much more secure.

What needs improvement?

The demonstration and consideration portion does not work the best. It's not that intuitive. To define how it should work and what systems should be involved, requires extensive training to understand how to configure the setup. It is not immediately obvious to do this.

For how long have I used the solution?

I have used it for about a year.

What was my experience with deployment of the solution?

I did not encounter any deployment issues.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not encounter any scalability issues.

How are customer service and technical support?

We actually haven't had to use technical support, yet.

Which solution did I use previously and why did I switch?

We have not used a different solution. We started with CA PAM.

How was the initial setup?

The initial setup was complex. The system itself was easy to install, but the configurations were highly complicated.

Which other solutions did I evaluate?

Other options were evaluated but I was not involved in that.

What other advice do I have?

Get as much training as possible.