TitanHQ WebTitan Reviews

The main focus is just adding an additional layer of security to what we already have, knowing that no particular solution protects you 100%. It provides an additional layer of security while browsing the Internet, which seems to be the most vulnerable place for most companies. It doesn't necessarily mean you are going to a legitimate site, as it could be redirecting you to something malicious, which turns out to be pretty bad. We already have an existing antivirus and gateway security. This was more just an added layer. We are strictly using it as a DNS filter. It seems to achieve what we are looking for. It also blocks some content that could be potentially questionable or harmful.

For our main corporate LAN, we are using WebTitan DNS forwarders that we have set on our local LAN through their DNS filtering servers. Then, we use the OTG client for our mobile devices. We also have laptop users who may or may not always be at our main corporate LAN office, and when they are not on the premises, they use the OTG client.

We are strictly Windows-based.

It is not necessarily providing any value as far as streamlining our processes. It is not helping with the day-to-day business side of things. It is more just an additional layer of security. It provides me more of a, "Hey, I have this additional layer of security. I have visibility into what is going on with these devices on the Internet browsing side." 

Keeping us safe is important. The safer we are, the less likely we are to get compromised and then have lost revenue and costs, whether it is a ransomware attack or just a single device down.

Since we have deployed this solution, it seems like there are fewer threats that our gateway security appliance detects. However, I have no way of saying, "Hey, without this solution, there would have been 100,000 attacks in the last six months, and with this solution, it is now 50,000." I have no way to really validate whether it is the WebTitan solution that is responsible for the decrease in threats being blocked at the gateway. I suspect that is the case as it seems like the number of threats have gone up for most businesses in the past year. So, it seems to have helped, but I have no way to really quantify whether that is the case or not.

A remote user has the WebTitan Cloud OTG client installed along with other applications that we have deployed, security, etc. This is really important in regards to keeping the technology side of our business going and keeping us from hopefully getting compromised with something that will impact the day-to-day business on the technology side of what we do. 

The dashboard of the customer portal has an overview of the web stats for the day, showing where we are at with some of the sites or addresses with high consumption and on what devices. It also has the ability to pull up past reporting, etc. Then, it ties all that stuff out to individual users, which is great. Since there is a lot of web traffic, if you are not sure where that is coming from inside your organization, then it is kind of hard to correct.

The DNS Proxy 2.06 works. There are no major delays in browsing the Internet. I haven't had any issues with it. Obviously, for seeing certain content be blocked, it seems to work just fine.

They probably could improve on the initial deployment and the issues that we ran into with the WebTitan Cloud OTG client installation on our mobile devices or laptops. Other than that, everything has been pretty turnkey for the most part.

We rolled it out around November or December 2021. We demoed it for a bit, then went live.

Not a whole lot of oversight is required after WebTitan is installed. I get email notifications and occasionally browse the reporting. This is pretty important because I don't have the bandwidth to actively monitor all this stuff 24/7. It is just not possible. Therefore, it is important that it doesn't require a lot of my time once it is deployed and working.

The little bit that I have dealt with them, the technical support has been fine. I have dealt with all kinds of different organizations and providers who had good and bad tech support. They rank right up there with some of the other good ones that I have dealt with. I would rate the technical support as nine out of 10.

Positive

It is pretty straightforward to implement and put live in an environment.

The complete deployment probably took way longer than it should have. That was really more on my end, not on TitanHQ's end. I am the IT department, consisting of one individual. Under normal circumstances, if you had an organization with multiple IT individuals, then it could get deployed pretty quickly within a short period of time.

We had an existing server, which was an existing domain controller, that already had DNS on it. So, we just utilized the DNS forwarding side of the DNS server to essentially point to WebTitan's DNS filtering servers. Other than a little bit of my time to update the forwarders to what they provided, it didn't take more than a few minutes to make the change. Therefore, there was very little cost on that piece of it.

The guys at TitanHQ were able to help with the initial testing that I did. Once we decided to go live with it, they made it pretty easy to deploy in our organization. There were a few little glitches in the beginning when rolling out the client app that resides on laptops. However, once they figured out what was going on, that was resolved. Then, all additional deployments to all the remaining laptops in our organization were turnkey and problem-free.

The initial account representative that I dealt with was great about communicating. He set up remote Zoom calls to kind of go over the platform and help with the onboarding process, then looped in the tech support team when needed. It was a pretty turnkey process from start to finish.

As far as seeing the value, it was probably instantaneous. Once we went live with it, I could review stats on the customer portal side of things and just dig into the details, which was easy to understand. It was pretty instantaneous to say, "Hey, we made the right decision."

In my mind, it is well worth the money that we spent. We will continue to probably spend per year on this solution, knowing that this is one additional thing that I can say, "Hey, I have implemented," that will provide us the best protection out there along with everything else that we have.

WebTitan helps reduce costs associated with web filtering. In the event that somebody was compromised due to browsing the Internet, there will be at least one device offline. The time and energy spent cleaning that thing up and getting it back online, as well as having that user set up with some sort of a solution so they can continue working, makes it well worth the money. If a single device has been compromised, my time and the potential of having to buy additional hardware is worth at least a couple thousand dollars. Worst case scenario, if our entire organization or the majority of our organization got compromised, then it could get into the 50,000-plus for recovery. It depends on if it is a massive ransomware attack where it has pretty much crippled our entire business.

I looked at a couple other solutions, like Cisco Umbrella, but this was the one that I decided to go with. I decided to go with WebTitan because of online reviews and the price point. It felt like the right solution versus some of the other ones out there.

I demoed Cisco Umbrella for a bit. It just seemed like it was going to take too much time to get it up and running in our organization. I felt that the cost and the amount of time, then potentially what it might require moving forward, was just too much.

I elected not to use it with Azure Active Directory. We don't use Azure and I don't have AD integration set up at this point. Down the road, I might elect to do so. It just didn't make sense for the size of our organization.

It probably doesn't provide much value on the customer service side because that is a totally different system. It is self-contained and cloud-managed by the provider.

Being around the technology industry for many years and just seeing different services and applications come, go, and evolve, I would say WebTitan (at this point) seems to be a good solution that doesn't require a lot of out-of-pocket expenses. It also doesn't require a lot of IT resources to implement and manage moving forward.

I would rate this solution as nine out of 10.

Our use case is about protecting our infrastructure. We also restrict certain user profiles, so as a productivity tool it blocks access for general browsing.

We get two overall benefits: security and productivity.

For security, it is, maybe, a little bit restrictive. But it suits us that we have time to unblock websites. It can be a little bit tricky in that sometimes you need to understand how web frameworks work. You might unblock a website, but there could also be content delivery networks or different frameworks that come from a website, and they need to be blocked as well. It takes a little bit of understanding. But we're happy that it's overly restrictive because we can actually see that WebTitan has saved us a good number of times, occasions when we would have had some type of malware payload delivered, but we have seen that it was blocked.

We've absolutely seen a reduction in malware attacks by using WebTitan. We have confirmed evidence. We can see the blocks of malicious websites. If somebody opens up an attachment and there's a link in it, it's blocking the link. It has done its job. The benefits outweigh the hassle of configuring and maintaining it.

In our company, productivity might stop if there were, for example, a big sporting event coming up. In a manufacturing environment, we don't want people to be tuning into the sporting event. The profiles we have in manufacturing cut their access down to the bare-minimum, essential websites.

The basic functionality of blocking access to websites has proven very beneficial.

We have never really fully come to grips with the customization options provided by WebTitan. It is a little bit tricky and what happened was that we got it working the way we needed it to work and we just left it at that. But WebTitan do provide all the assistance and support that you need to get it going.

For security, it's very restrictive. For us, it blocks a lot, even too much, so we have had to create exceptions. A new implementation takes a bit of time to train it up, to put in all the exclusions, but once you have that done, it's just a matter of adding things as they come up.

I've been using WebTitan for eight to 10 years. 

It's extremely stable. I would say it's flawless. We did have some concerns that, if it did fail, all internet access would stop for our people because the proxy wouldn't be there. That concern has subsided over the years because it's proven that it doesn't really fail.

We've had to scale up and it's scaled now. We have it on a VM, so we had to add virtual resources, but that was fine. The product itself scales okay. 

We currently have 1,500 users and they represent a mix of remote and on site, but they are primarily on site. We don't really need to differentiate between those groups of users because users VPN in, so it's the same model regardless of whether people are on site or remote.

You find out how good a company is through the support that it provides, and over the years, their support has been great. We've only had one or two issues and they were caused due to our site growing. The on-prem appliance wasn't sized for our requirements as a result and there were some knock-on issues.

They were timely and resolved things fast. It was easy to work with them and the communications were clear. We also have a level of trust in them because they have offices here in Ireland, so we have a good relationship with their people.

Positive

In the past we had Websense Content Gateway and we had McAfee Web Gateway. We were on Websense, then we went to McAfee Web Gateway and we went back to Websense, but it still wasn't any good. They were really at varying levels of "awful." When we moved to WebTitan, it just did what we needed.

The other solutions were just awful to configure and were very limited with what you could do, in terms of the reporting. That was 10-plus years ago, and those products certainly have evolved a lot in a decade.

We did our configurations back in the early days, so maybe it has improved since then, but some assistance on how to configure it might help, some pre-made assistance on how to configure and deploy. But it's good. It's a good tool.

We did it on a trial basis and phased it in. There were three of us involved, although we had one engineer whose project it was, and it took a month or two. Then we started migrating users over to it. We took a cautious approach.

After the initial deployment, it's straightforward. You forget about it really, and it's only when users request that a website be unblocked that you have to work on it. We might have one or two requests a week to unblock a website. In terms of oversight, it's just reviewing the logs periodically to see what's happening. There's no maintenance.

The solution hasn't reduced our costs associated with web filtering because we're still using advanced threat protection and we're using URL filtering there as well. WebTitan is part of our suite of defenses. We have protection in place on the client-side as well as on the network, including intrusion detection. It's part of a toolset. I wouldn't say that if you get WebTitan you can get rid of some other things.

But the cost-saving part is in respect to the cost of a breach. It has saved our having to respond to something nasty getting on-premises.

The pricing is good. It's a substantial cost, but they've held their prices over the years, which has been good. 

It's a little bit restrictive when it comes to growth because at one stage they were selling additional blocks of 500 and you could end up paying for more than you needed. But overall, it's been fine. I can't complain, given what we get out of it and what we pay for it. 

Evaluate from the start, whether you want the on-prem or cloud version. It depends on what industry you're in, and on what your requirements are. We shy away from cloud-based, because there is just too much farce, as a tightly-governed company and with GDPR, et cetera. We've only seen that things have settled down on that front in the last couple of years. Now, there is some solid framework and guidance on how to do this stuff right. By that I mean that the solution holds onto people's browsing history, and that is quite sensitive data.

This issue has nothing to do with the actual product. Companies need to decide for themselves which approach is best for them, understanding that there could be a lot of lengthy policies and procedures and approvals required before you actually even use the product. And that would be true regardless of any proxy software you're considering. 

So you need to look at what the right approach is for you, from the start, based on your requirements. I believe the transition from on-prem to cloud is easy. 

Overall, I would rate WebTitan at nine out of 10. It dropped a few points with how restrictive it is and because of the issues in getting it configured. But I add a few points back based on the fact that it has saved us numerous times, and that the support and the reporting are quite good.

It is a web filter. We use it to keep people from streaming in our main office. Everything goes through our main office, and we don't want it to be clogged so that nobody can get to it. We have to limit the streaming capabilities of the users and access to any inappropriate sites.

The way I use it is that I log into their portal and make changes to the filter. There isn't any hardware. Basically, it goes by DNS settings. So, the DNS server goes out to WebTitan and says, "Is this okay to go to?" If WebTitan says yes, they get their webpage. There is no hardware other than our DNS server that interacts with the service.

It helps us to make sure that our internet connection is clear without everybody watching the news or any kind of videos online. The whole idea was to keep the lines open.

It is keeping our lines open, and we don't have to increase bandwidth to support people who are watching the news and videos on YouTube, etc.

It protects our staff when they're remoting into our server to use services. However, when they're out on their own, they're not protected with WebTitan.

It doesn't require installing an agent or software on individual workstations, which is very important for us. I don't have to go around every single machine and/or push updates out because of this product. The product improves on its own without having to go to workstations, which is an ideal thing because it doesn't tie up staff's time to upgrade the machines. I don't need to upgrade the software to make WebTitan work. I wish all products were that way.

It is easy to use. It does what it is supposed to do. We never had a problem with them. It is also pretty easy to deploy. Once you set it, you can just forget it.

The customization options provided by WebTitan are easy to understand. It is self-intuitive, but at the same time, if you have a question about something, you can just text them or email them, and they get right back to you.

It works for us, and I have no real complaints about it. It is self-intuitive, but it could have intuitive help where you don't have to email somebody asking how you do something. They might already have it, but I've never used it.

I have been using this solution for about six years.

As far as I know, it has never been down because we always have people saying that they need to get into a webpage for a couple of days. So, we open it up for them. After they do their task, we shut it again.

I'm not sure about that. I know it does other things, but we just never got into it. We only use it for web filtering.

We have about 50 endpoints. It is just a single office. It is not corporate-wide. We also have a school, but we use a different product over there.

It is being used extensively, and right now, I'm satisfied with its usage. I'm sure we could utilize it further but not at this time. There are so many other fires going on because of COVID. So, it is on the back burner.

They always had the answer. I would rate them a 10 out of 10.

Positive

We didn't use any other solution previously.

It was pretty straightforward if I remember right. I don't remember sweating over anything. We plugged in our information, and it was up and running. It took a few days at the most.

I took care of its implementation. We probably had somebody either on the phone or sending us instructions on exactly what we needed to do.

It hardly requires any oversight after it has been installed. You more or less set it and forget it. You go in only when you have to modify it. You make quick modifications, and you're done. It is important to us that it doesn't require much attention. The less attention a product needs, the better for us.

I am sure we have seen an ROI. We have 700 of our people trying to get into our system, and we don't want that pipe clogged. So, it is doing its job as far as I can tell.

I don't know about the cost. I usually just get the bill, and I just confirm that we use it and approve it. They go, and they pay it. I'm happy that it works.

For licensing, if I remember right, we told them how many users we have, and they told us the price, which we okayed. There were no add-ons. There might be a slight increase like everybody else, but there weren't any add-ons.

If I remember right, I did look at other solutions. The deciding factor was its simplicity. You log in, make changes, and log out. They're implemented within five minutes.

I am not sure if it reduced viruses, ransomware, phishing, and/or malware attacks because we implemented it about six years ago, and I never really thought about looking for that. We were fairly lucky with viruses. Usually, the viruses are outside. Where we use it is our corporate office, and most viruses show up outside of the corporate office.

I would rate it a nine out of ten.

As a library, we are required to have a filter on our public computers because we receive E-Rate funding. If children use our computers, the usage has to be filtered. 

I set up the usage filters. There were items on that list that were not going to harm children, things like shopping for a used pickup truck. You can filter all of those things and I chose not to filter some. But the whole idea is to block usage so that patrons can't access pornography or any images that would be harmful to children.

If someone is doing research and they're being blocked, and if we feel that it's a legitimate use, we can get them into the site they're looking for.

It's easy to use. The user interface is absolutely fine. I've had no problems with it at all.

One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that.

I have been using TitanHQ WebTitan for about a year.

I've not encountered any stability issues.

It covers our five public computers, a circulation desk computer used by staff, and my laptop. 

Our computer usage is down due to the pandemic. Staff usage really hasn't changed very much, but our staff is not on the web Googling things we shouldn't.

I have not used their technical support. I haven't had any problems with the solution.

We did not have a previous solution. We have only received E-Rate funding for two years. We were in their non-compliant category, which you're allowed to be in during the first year of funding. We had this set up about a year ago, before we went into our second year of E-Rate funding.

I'm in a library directors' forum and I was looking at what other library directors said about their products. Big libraries are using products that are on their servers. We don't have our own server, so this was the solution that I thought would be the least expensive for us.

It was also going to be easy to set up compared to other solutions, which saved time for our tech who is a contracted service.

It was very easy for my tech to set up. In fact, he's the one who recommended it. It didn't take him long to get it going. He was familiar with the product, having set it up before. It was very easy for him.

There are lots of products out there, and most of them are a lot more expensive. Overall, I'm very happy with WebTitan. It has been a great solution for a very small library.

I haven't seen any problems come up. I have only been blocked once when I was working on my laptop and I was trying to do something with the federal government. But other than that, there haven't been any problems. 

Our use case is that when we take laptops off-prem they will still have DNS filtering on. Regulators suggested that we needed something along these lines for when laptops go off-prem. That was the main driver.

When folks are traveling it has enabled us to keep them secure. It protects all our staff. We use it for everybody, whether they're remote, domestic, or traveling.

The web filtering is the most valuable feature. The OTG client was the determining factor. The DNS Proxy 2.06 for helping to support the filtering of users in Azure Active Directory has been fine. We haven't had any issues.

Also, we've been able to customize it pretty easily. We started using it out-of-the-box, but we tweaked some things for our purposes and everything was pretty easy to change.

Sometimes it has been a little cumbersome to get the whitelisting just right. But that would be the only thing I've had any problems with.

I have been using TitanHQ WebTitan for about two years.

We've only had a few outages where WebTitan has had an issue, but I think those have been global. Every once in a while their DNS will go down, and, of course, we have problems as a result. But we've only had two instances that I can remember since we implemented it. They were items that they fixed and some of them were fixed before we even knew there was a problem.

We've expanded since we implemented it and there have been no problems.

If we increase users we will increase our usage of the solution.

For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had some issues where they just emailed me the answer and we were done.

Positive

We had tried another solution, Webroot DNS Protection, but it did not have the OTG client so we had to can it and go to WebTitan. We also run Proofpoint Email Protection, which rewrites the URL links and it works well with WebTitan.

The initial setup of the solution was pretty straightforward. TitanHQ helped with the server installation. Of course, we did it all remotely because everybody was working from home at the time. They also helped with onboarding one or two clients, and after that we were on our own. I had some issues later and they came right back in and told me what I was doing wrong.

We were able to reuse old hardware for our installation. We put the local one on a virtual, so that aspect had no effect on the cost of our setup. We had the capacity.

It's been a while since we did the setup, but if I remember correctly it took a few hours. I would remember if it had taken a very long time. Our implementation strategy was, of course, to set up the VMs first for the filtering that uses local. Then we started putting it on laptops. We rolled out a couple, and then we rolled out en masse. It required two of us, IT geeks, to implement it.

It requires very little oversight after it has been installed. I don't even pay attention to it most of the time, until I get a hit. That's important because I don't want a baby I have to take care of. I want it to do what it's supposed to do and then give me reporting.

It is an added cost, because it is another layer, but it's pretty economical. The ROI comes from the fact that it has rerouted some folks when they were going where they shouldn't have gone.

The pricing fits our needs.

I can't think of very much that needs improving in the solution. It's serving our purpose, although I know we're only using just a portion of what it can offer. It's easy to implement and easy to use.

We use it for DNS Web filtering.

It has improved our functionality. It allows us to be more secure on the Internet by protecting our end users from phishing and compromised sites.

All our laptop users' DNS requests are directed back here. This is very important. We are in the gambling industry. Obviously, where there is money, hackers will want to try to infiltrate you. So, we are more exposed.

It is very important for our organization that WebTitan doesn’t need to install an agent or software on individual workstations. That reduces the cost of just supporting it.

It is pretty straightforward to understand and use the customization options provided by WebTitan.

There have been a couple times where there were false positives. I don't know if this is anything that they can improve on. This is just something that happens as we go along. Since we fall under a category, such as gambling, there are a lot of people accessing these types of sites. Sometimes, the solution misidentifies it and blocks that site. Currently, when we run into this issue, we just submit it through the application or portal. Within five minutes, it is whitelisted or recategorized on their back-end.

I have been using it for two years.

It is a very stable, great product. I wouldn't have renewed them for a second year if there were issues. They replaced Cisco Umbrella, which I think is the industry standard for DNS Web filtering. The solutions are very comparable.

It is very scalable. We are using the web version, and I am sure their web hosting service could scale as much as we need.

I used the technical support team for onboarding. They were very helpful.

I would rate their technical support as nine out of 10.

It is a set it and forget it type of thing. So, I haven't had a need to contact their tech support since being onboarded. 

Positive

Originally, we were using Cisco Umbrella. They are basically a similar product, but we decided to go with WebTitan because the pricing was a lot better and provided almost the same functionality. WebTitan was substantially less, about half the price. Therefore, we went with WebTitan and have been happy with it so far. 

The implementation of it was easy. Its interface and usage are a lot more user-friendly than Cisco Umbrella.

We went with the DNS virtual proxy server. We just had to set and spin those up, which took about half an hour.

I did the deployment. 

I am currently maintaining the solution. It is pretty much a set it and forget it type of thing unless I have an end user who runs into one of those false positives, then I have to whitelist it.

WebTitan’s Web filtering has helped improve the quality of service that we offer to customers, which is pretty important. On a scale of one to 10, I would rate it as an eight because it makes life easier for our users.

I went straight to WebTitan. I was looking for a replacement for Cisco Umbrella and WebTitan seemed to fit the bill. I didn't know about them beforehand, but I did a lot of research on the Internet. Also, a lot of people recommended WebTitan. So, I did some comparisons and it literally fit almost the exact same functionality. It was a pretty easy choice.

We don't use WebTitan on-the-go (OTG) since we don't have that many remote users to worry about.

I would rate the solution as nine out of 10.

We use this product to stop cyberattacks and make life easier for staff members concerned with breaches to the code of conduct.

Previously, we used Cisco Umbrella and suffered a cyberattack due to one of the websites that a member of staff had visited. The malware was placed on our systems and an exec almost provided access information to a well-known group of cyberattackers.

This product has improved our organization firstly because there are fewer worries for staff in relation to breaking the code of conduct. The WebTitan Content Filter has been the best product I have implemented! It is highly granular, easily modified, and technical support is quick to respond, very polite, thorough and will follow up with the customer to ensure all is working properly.

We have been very happy with the WebTitan Web Filter since deploying it. It’s given us a 360-degree view of internet use in the company, allowing us to manage internet usage and minimize non-work related browsing and access to unsafe sites.

The web content filter is the most valuable feature.

WebTitan Gateway is a Web security and content filtering solution that offers best of breed malware protection, highly granular browsing policy controls, and comprehensive reporting while seamlessly integrating into your existing network. WebTitan Gateway is delivered as a software appliance, run on your own hardware or in your virtual infrastructure.

WebTitan is highly scalable, functionally rich, and easy to deploy and manage. It is designed to provide the best possible protection for your organization.

The Oauth1 protocol has a lot of issues with authentication and it made it very difficult to initially authenticate with the API. 

Another thing that we dislike so far is the fact that it can sometimes take hours for the policy changes to take effect.

We have been using TitanHQ WebTitan for just over one year.

Previously, we used Cisco Umbrella.

The cost could be lower, though it is not currently prohibitive for larger companies.

I would suggest doing your homework with respect to pricing.

We looked at various enterprise Wi-Fi security solutions, which was a list provided by an expert, before choosing WebTitan Cloud for Wi-Fi. I was really taken aback by the price point, features, and functionality we were going to get with WebTitan Cloud for Wi-Fi.

Other solutions didn’t have all the features and functionalities we wanted; they could do some of what we now do but at a higher cost.

For the most part, it does its job without causing me any problems. I don't have to waste time trying to fix things.

We are an MSP and we have customers that we need to protect with a web filter. We are doing a trial of WebTitan with one of our big customers.

One of the benefits of being a partner with TitanHQ is the relationship we have. They share what they have regarding all their components and we participate in the development of the platform. That's important for us because we have some customers with specific use cases, and we have to implement protection for them.

We need to white-label their product because we are an MSP. For some of our customers we do all the administration, but sometimes we need to share administration with customers. We need to customize the platform for various clients and think we can do that with WebTitan.

Also, for some of our clients we offer a full solution, where we administrate and create policies. There are times when a client user will create a ticket and we need to search in WebTitan. It's possible to search by user, IP, or by machine and very quickly see if the user really has been attacked or not. Sometimes they will say that someone tried to access a categorization site, but it could be that the client's site has a proxy. With the filters, we can see that we need to permit that proxy in the policies we have created.

And while we haven't tracked data regarding a reduction in attacks, I believe the solution is good for that. The solution makes it more difficult for pirates and attackers. And in terms of a reduction in the cost of web filtering, we don't have numbers but we have to protect our clients from a possible breach. They have a reputation to maintain, so doing so is important to us. There is a cost to a breach.

Among the valuable features of WebTitan are

• the ability to white-label it, which is important for us
• the fact that it is fully a cloud platform
• the ability to integrate with Active Directory.

The fact that we can do customizations in terms of what users see, in different languages, is also important because we are in Portugal and our customers speak Portuguese. We also have some clients in Spain.

They also have good documentation, with simple steps, to implement customizations. That process is very easy.

Another feature we use is WebTitan OTG (on-the-go) because WebTitan works with Windows 10 but we have some customers using Windows 7, so we have three or four machines with OTG.

There are some customizations that, for now, cannot be done with WebTitan, but we will talk with them they will try to add those customizations. We have spoken with TitanHQ in the last month about improvements in functionality because we have used other similar platforms and have a different view of things. We have some concerns about the search and the filters. We need to quickly search which users can or cannot access a particular site and why.

But TitanHQ is trying to improve these things, based on some tickets we have opened, and I think they will do so as soon as possible.

I have been using WebTitan for three months.

We had a brief problem during the migration, but we talked to TitanHQ and they resolved it quickly.

In the way we manage the solution, I don't see any problem with its scalability.

Collaboration between us, as an MSP, and TitanHQ is good. We had some problems with the platform recently when were migrating from the old platform, and they have done all they can to help us develop resolutions. They also share their concerns. The support is quick and that is good for us. The relationship is good.

Positive

We need to move from Umbrella which we have used for the last year, because of some of the requirements of Cisco Umbrella. We had to pay a fee and they changed the partner relationships. We need to quickly move to another solution and WebTitan is the solution we are testing.

The initial setup was very easy. The documentation is good so you can see what you need to do step-by-step. It's very quick. It took us about one hour.

It's good that you don't have to install an agent when deploying WebTitan, although I wouldn't have a problem if it needed an agent. Still, it's good that we don't need to deploy an agent on 100 or 1,000 machines. With WebTitan, you just need to change the DNS and the DHCP so it's quick.

For rolling out WebTitan to users our strategy, as always, was to test it on some control machines and, after that, deploy it for everyone. In our case, we had a short amount of time to migrate from Umbrella to WebTitan. It had to be done in a week. If we had a month we would have done a more progressive migration from five users to 10 and, after that, the whole company.

We needed two people for the deployment.

The platform doesn't require a lot of modification or oversight. We just need to react quickly when a client's requirements change and they need us to block or permit access. But after deployment, we don't have to work much with the platform.

We did it ourselves.

The pricing of WebTitan is good. It's the right price. We paid more and more for Cisco Umbrella.

The price is right, the support is good, and the platform does what we need it to do. It seems like the right solution and I would recommend it.

Once they resolve our problems, it will be a 10 out of 10, but for now it's an eight.