TitanHQ WebTitan Reviews

It is a web filter. We use it to keep people from streaming in our main office. Everything goes through our main office, and we don't want it to be clogged so that nobody can get to it. We have to limit the streaming capabilities of the users and access to any inappropriate sites.

The way I use it is that I log into their portal and make changes to the filter. There isn't any hardware. Basically, it goes by DNS settings. So, the DNS server goes out to WebTitan and says, "Is this okay to go to?" If WebTitan says yes, they get their webpage. There is no hardware other than our DNS server that interacts with the service.

It helps us to make sure that our internet connection is clear without everybody watching the news or any kind of videos online. The whole idea was to keep the lines open.

It is keeping our lines open, and we don't have to increase bandwidth to support people who are watching the news and videos on YouTube, etc.

It protects our staff when they're remoting into our server to use services. However, when they're out on their own, they're not protected with WebTitan.

It doesn't require installing an agent or software on individual workstations, which is very important for us. I don't have to go around every single machine and/or push updates out because of this product. The product improves on its own without having to go to workstations, which is an ideal thing because it doesn't tie up staff's time to upgrade the machines. I don't need to upgrade the software to make WebTitan work. I wish all products were that way.

It is easy to use. It does what it is supposed to do. We never had a problem with them. It is also pretty easy to deploy. Once you set it, you can just forget it.

The customization options provided by WebTitan are easy to understand. It is self-intuitive, but at the same time, if you have a question about something, you can just text them or email them, and they get right back to you.

It works for us, and I have no real complaints about it. It is self-intuitive, but it could have intuitive help where you don't have to email somebody asking how you do something. They might already have it, but I've never used it.

I have been using this solution for about six years.

As far as I know, it has never been down because we always have people saying that they need to get into a webpage for a couple of days. So, we open it up for them. After they do their task, we shut it again.

I'm not sure about that. I know it does other things, but we just never got into it. We only use it for web filtering.

We have about 50 endpoints. It is just a single office. It is not corporate-wide. We also have a school, but we use a different product over there.

It is being used extensively, and right now, I'm satisfied with its usage. I'm sure we could utilize it further but not at this time. There are so many other fires going on because of COVID. So, it is on the back burner.

They always had the answer. I would rate them a 10 out of 10.

Positive

We didn't use any other solution previously.

It was pretty straightforward if I remember right. I don't remember sweating over anything. We plugged in our information, and it was up and running. It took a few days at the most.

I took care of its implementation. We probably had somebody either on the phone or sending us instructions on exactly what we needed to do.

It hardly requires any oversight after it has been installed. You more or less set it and forget it. You go in only when you have to modify it. You make quick modifications, and you're done. It is important to us that it doesn't require much attention. The less attention a product needs, the better for us.

I am sure we have seen an ROI. We have 700 of our people trying to get into our system, and we don't want that pipe clogged. So, it is doing its job as far as I can tell.

I don't know about the cost. I usually just get the bill, and I just confirm that we use it and approve it. They go, and they pay it. I'm happy that it works.

For licensing, if I remember right, we told them how many users we have, and they told us the price, which we okayed. There were no add-ons. There might be a slight increase like everybody else, but there weren't any add-ons.

If I remember right, I did look at other solutions. The deciding factor was its simplicity. You log in, make changes, and log out. They're implemented within five minutes.

I am not sure if it reduced viruses, ransomware, phishing, and/or malware attacks because we implemented it about six years ago, and I never really thought about looking for that. We were fairly lucky with viruses. Usually, the viruses are outside. Where we use it is our corporate office, and most viruses show up outside of the corporate office.

I would rate it a nine out of ten.

We use the solution for web filtering at our patient-access computers including a classroom for teens.

I don't have any metrics, however, I can say that the proctor or teacher for those students was getting frustrated with having to police the students so closely. With this program, he doesn't have to. I haven't done any penetration testing on it to see if there are ways around it unless the users are able to change the DNS servers somehow. I even think there's a solution for that too with Titan, with using their certificate, or they have to also have a small client that you can't install. However, at this time, installing anything locally doesn't seem necessary.

There are a few features we really like. It seems to be very robust. It's easy to set up. It has a lot more functionality and capabilities than we aren't even using yet. For instance, WebTitan has a solution for laptops that go offsite. Currently all we have to do is set up a location in the Web Titan console, which is very easy to use, have an external facing IP address, and then use WebTitan DNS servers locally on the laptop. It's really easy to use. There's nothing for us really to install.

It has been easy to understand and use customization options provided by WebTitan.

Their documentation is great and the console is very intuitive. The reporting seems to be very good too. I haven't really been pulling very many reports. I just look at them once in a while. The proctor for the students looks at reporting a little bit more closely than I. I just glance at it every once in a while.

In terms of a reduction in viruses, ransomware, phishing, malware, et cetera, we haven't had any reports of that yet. The hospital with the students that I'm referring to is fairly new. It's around eight months old. The instructor has not reported any. That said, before we started WebTitan, there wasn't any reported malware, phishing, or anything like that going on. I can't say there's a reduction because they didn't report any to start with. However, we also haven't had any attacks. 

WebTitan has helped reduce costs associated with web filtering because it is less expensive than an appliance.

We get immediate value from the solution. Reports from the admin console reveal both blocked an allowed sites. WebTitan negates the need for a proctor monitoring patients with regard to web filtering.

WebTitan didn't need to install an agent or software on individual work stations, and that saved a lot of time.  It made deployment go a lot faster. Also, none of these computers are actually on our physical network. It's challenging to do remote support with them. We have a cloud service appliance that we can use to remote in with them but somebody needs to be there. Somebody has to accept the invitation, for example. In our configuration, deploying an agent or certificate would require a lot of hands-on effort since we had to deploy WebTitan after the laptops were deployed . 

I really can't think of anything else that they could do. Maybe the longer we use it, we may come up with some ideas for improvement.

I've used the solution for about a year now.

Stability is good. It seems we haven't had any problems with that whatsoever.

Extremely scalable. 

Their support is amazing. If I ever have a question, the fellow that set me up allows me to just drop him an email real quick. He answers right away, even though he's in a different time zone. He may be in Ireland.

When we first purchased it, our contact was really good about sending me complete instructions on how to deploy it. Those instructions were extremely helpful. The level of support that we got for that onboarding was great.

Positive

On our main network, we use Cisco Umbrella, however, with regard to other types of similar solutions, no. We tried using the LanSchool web filtering. It wasn't robust enough.

We are in the process of expanding our deployment. The intended use of technology for this project was a moving target. Outcomes kept changing  WebTitan helped fulfill those outcomes.

Per computer, it's easy to install. Determine the external IP log into the admin console, create a location using the external IP and configure the web filtering rules (easy and intuitive)

Per machine, it only takes a few minutes just to change the DNS entries. You could get the whole thing done quickly. We have 15 laptops out there. That might take half an hour or maybe an hour to be generous. You have the whole thing done in an hour and 15 minutes, an hour and a half.

Our implementation strategy for setting up testing and rolling out WebTitan to our users was to have some test computers. Now that we're working from home, I also have an extra laptop here on-site with me at home where I can actually test on my own DSL to see how it works. 

I also rolled it out on a couple of virtual machines on our network to see how it would play. Once I tested that and got that working and had it checked to make sure it was blocking sites, then we went ahead and did it on the DSL computer down at our hospital. It worked great. When the proctor realized that the LanSchool was not going to be able to do what he needed, it is being deployed there now as well.

The oversight required now after the solution's been installed is basically just checking logs. We're still with the hospital where the students are. I'm sure that's going to take a little bit of tweaking to see if everything is covered properly. Maybe students are finding sites that might be uncategorized. You can filter by a category, you can filter by a specific site, or by content. There's going to be a little bit of fine-tuning there if the students are very creative and find ways around the filters or find sites that they want to go to that they shouldn't be seeing. That's going to be any solution really.

The level of oversight we needed was important to us. LanSchool, while it's great for content management and blackboards, it is really not robust enough for blocking the students from certain malware. Students will try to find any reason not to work or to do their assignments. They do an online learning-based solution that they do require access to. It's not like you can't just shut them out of the internet, there are certain things that they need to be able to see. The nice thing is that, with WebTitan, it's so customizable. You can say, "Here, you can go to these things. You can't go to those." However, you do need to tweak and maintain it as you go, as students try to get around certain filters.

We reused our previous hardware to set up for the installation. It did not affect the cost of our overall setup. The licensing, although I can't remember the exact cost, was very affordable. I want to say it was around $40 per license approximately. It is inexpensive.

We didn't have to add any extra RAM or anything. The laptops we were using were fine, the computer, the DSL computer they were using was fine. The product doesn't really add any overhead to it.

If we need to expand, we will need to purchase more licenses.

We did some research on different platforms. We did a trial. There was a trial version available of WebTitan and that's how I tested it and it seemed to work great. The pricing was right. Our contact was awesome with answering any questions during the trial period. It seemed like a really good way to go.

At this time, we do not use WebTitan On-The-Go due to the fact that all the computers we're using are stationary or they're always going to be on our network.

I'd rate the solution a ten out of ten. I'm very happy with it.

We have it set so that the majority of our users are highly restricted regarding the websites that they can visit. They're not even allowed to go to sites like Amazon.com or other sales sites or gambling sites. All of that is restricted. We have restrictions based on tiers, where our general population is restricted on what it can view online, and we have a "management" tier which it's much less restricted. And administrators, in IT, have wide-open access.

It is a SaaS solution but we have a proxy for it.

The main example of how it has improved our operations is from a sheer administration standpoint. It's a set-it-and-forget-it. We rarely have to touch anything in WebTitan today. That means that with the small staff that we have for IT, the administration is very easy and it doesn't require a lot of our time and resources to be able to provide web access. We know that it's doing its job by blocking what it needs to. We're very hands-off.

Because of the low administration, WebTitan has helped reduce the costs associated with web filtering. That was one of the thoughts behind our move to WebTitan from OpenDNS, along, again, with the reduction in administration. We have seen time and resource savings. We don't have to have somebody babysitting this solution all day long. It just works.

One of the most valuable features is the setup, right out-of-the-box. We rarely touch anything to do with WebTitan. That low administration is one of the huge features.

Adding whitelists and blacklists to allow or restrict specific sites is very intuitive and easy to do.

We have a lot of remote users, and the fact that we can remotely control what they're able to view on their equipment, with the agent installed, is another benefit. It's extremely important that it protects all our staff, including that large number of remote workers. We don't have eyes on everything that they could see without it. It provides a level of security we wouldn't otherwise have.

I wasn't aware of WebTitan's Azure AD integration until now. The takeaway is that those types of enhancements should be broadcast from TitanHQ a little more openly than they are.

One thing I do want to eliminate or reduce is having the on-premises proxy server. The integration with Azure Active Directory might provide that solution, but I don't know enough about that yet.

We don't really have a tight Active Directory integration today with the on-premises proxy server. It's more tied into our local Active Directory, not Azure Active Directory. That is somewhere where we do want to go, because we have a hybrid model today with an on-premises Active Directory and Azure AD.

We've had TitanHQ WebTitan for at least two years. I've been here a little over a year, and I believe they had switched about a year prior to my joining the company.

It's very stable.

As far as our company is concerned, about two years ago we had around 40 employees, and now we're up to about 120. We haven't noticed any difference as a result of that kind of scaling. I know that's not a major scale-up, but that is the kind of exposure we've had to its scalability.

Titan HQ's support is very responsive. There is a time zone difference so sometimes it takes a while to get feedback. But overall, they've been very helpful.

The only critique I have is that with their old help desk or ticketing solution, if there wasn't a response from us about a fix within a couple of days, the ticket would automatically close. Sometimes, depending on the severity, it might take us longer than a couple of days to confirm if the fix was done or not. But they did recently upgrade their ticket system, so I'm not sure if that issue still exists.

We have had a couple of instances where tickets have been closed without getting a true resolution. That might be partially due to the time zone difference. But sometimes, it comes back to a level-one support person who might not truly understand what the issue is, and getting that to a level-two person would be beneficial.

Positive

We switched from OpenDNS. The reason we switched, as far as I am aware, is that WebTitan is pretty much hands-off. There isn't a lot of configuration required, it just works.

That's why we subscribe to another one of their products called SpamTitan. It just works, out-of-the-box.

WebTitan is really good value for what it is. 

The one thing I have noticed is that when we recently upgraded our firewalls, a lot of the same or similar functionality is built-in to our firewalls. So while it's a great value, we haven't taken the steps to confirm whether or not it's giving us duplicate functionality that might just be built-in to modern equipment today, such as our firewalls. That's a project that we'll go through at some point to validate if WebTitan is still required.

If we have to spend a lot more time administering the firewalls to get that similar functionality, we'll probably forgo that and stick with what we have with WebTitan.

Don't just look at the initial price tag, but at the long-term support that might be required from other products. The fact that we rarely have to touch the software in any way is more important than just the initial price tag, although there's nothing wrong with that either.

In conjunction with using SpamTitan, which is the other tool that we have from TitanHQ, they provide us with a pretty good overall solution. We also have some additional software that's providing the next level of security. In conjunction with SpamTitan, WebTitan does a good job.

Our use case is about protecting our infrastructure. We also restrict certain user profiles, so as a productivity tool it blocks access for general browsing.

We get two overall benefits: security and productivity.

For security, it is, maybe, a little bit restrictive. But it suits us that we have time to unblock websites. It can be a little bit tricky in that sometimes you need to understand how web frameworks work. You might unblock a website, but there could also be content delivery networks or different frameworks that come from a website, and they need to be blocked as well. It takes a little bit of understanding. But we're happy that it's overly restrictive because we can actually see that WebTitan has saved us a good number of times, occasions when we would have had some type of malware payload delivered, but we have seen that it was blocked.

We've absolutely seen a reduction in malware attacks by using WebTitan. We have confirmed evidence. We can see the blocks of malicious websites. If somebody opens up an attachment and there's a link in it, it's blocking the link. It has done its job. The benefits outweigh the hassle of configuring and maintaining it.

In our company, productivity might stop if there were, for example, a big sporting event coming up. In a manufacturing environment, we don't want people to be tuning into the sporting event. The profiles we have in manufacturing cut their access down to the bare-minimum, essential websites.

The basic functionality of blocking access to websites has proven very beneficial.

We have never really fully come to grips with the customization options provided by WebTitan. It is a little bit tricky and what happened was that we got it working the way we needed it to work and we just left it at that. But WebTitan do provide all the assistance and support that you need to get it going.

For security, it's very restrictive. For us, it blocks a lot, even too much, so we have had to create exceptions. A new implementation takes a bit of time to train it up, to put in all the exclusions, but once you have that done, it's just a matter of adding things as they come up.

I've been using WebTitan for eight to 10 years. 

It's extremely stable. I would say it's flawless. We did have some concerns that, if it did fail, all internet access would stop for our people because the proxy wouldn't be there. That concern has subsided over the years because it's proven that it doesn't really fail.

We've had to scale up and it's scaled now. We have it on a VM, so we had to add virtual resources, but that was fine. The product itself scales okay. 

We currently have 1,500 users and they represent a mix of remote and on site, but they are primarily on site. We don't really need to differentiate between those groups of users because users VPN in, so it's the same model regardless of whether people are on site or remote.

You find out how good a company is through the support that it provides, and over the years, their support has been great. We've only had one or two issues and they were caused due to our site growing. The on-prem appliance wasn't sized for our requirements as a result and there were some knock-on issues.

They were timely and resolved things fast. It was easy to work with them and the communications were clear. We also have a level of trust in them because they have offices here in Ireland, so we have a good relationship with their people.

Positive

In the past we had Websense Content Gateway and we had McAfee Web Gateway. We were on Websense, then we went to McAfee Web Gateway and we went back to Websense, but it still wasn't any good. They were really at varying levels of "awful." When we moved to WebTitan, it just did what we needed.

The other solutions were just awful to configure and were very limited with what you could do, in terms of the reporting. That was 10-plus years ago, and those products certainly have evolved a lot in a decade.

We did our configurations back in the early days, so maybe it has improved since then, but some assistance on how to configure it might help, some pre-made assistance on how to configure and deploy. But it's good. It's a good tool.

We did it on a trial basis and phased it in. There were three of us involved, although we had one engineer whose project it was, and it took a month or two. Then we started migrating users over to it. We took a cautious approach.

After the initial deployment, it's straightforward. You forget about it really, and it's only when users request that a website be unblocked that you have to work on it. We might have one or two requests a week to unblock a website. In terms of oversight, it's just reviewing the logs periodically to see what's happening. There's no maintenance.

The solution hasn't reduced our costs associated with web filtering because we're still using advanced threat protection and we're using URL filtering there as well. WebTitan is part of our suite of defenses. We have protection in place on the client-side as well as on the network, including intrusion detection. It's part of a toolset. I wouldn't say that if you get WebTitan you can get rid of some other things.

But the cost-saving part is in respect to the cost of a breach. It has saved our having to respond to something nasty getting on-premises.

The pricing is good. It's a substantial cost, but they've held their prices over the years, which has been good. 

It's a little bit restrictive when it comes to growth because at one stage they were selling additional blocks of 500 and you could end up paying for more than you needed. But overall, it's been fine. I can't complain, given what we get out of it and what we pay for it. 

Evaluate from the start, whether you want the on-prem or cloud version. It depends on what industry you're in, and on what your requirements are. We shy away from cloud-based, because there is just too much farce, as a tightly-governed company and with GDPR, et cetera. We've only seen that things have settled down on that front in the last couple of years. Now, there is some solid framework and guidance on how to do this stuff right. By that I mean that the solution holds onto people's browsing history, and that is quite sensitive data.

This issue has nothing to do with the actual product. Companies need to decide for themselves which approach is best for them, understanding that there could be a lot of lengthy policies and procedures and approvals required before you actually even use the product. And that would be true regardless of any proxy software you're considering. 

So you need to look at what the right approach is for you, from the start, based on your requirements. I believe the transition from on-prem to cloud is easy. 

Overall, I would rate WebTitan at nine out of 10. It dropped a few points with how restrictive it is and because of the issues in getting it configured. But I add a few points back based on the fact that it has saved us numerous times, and that the support and the reporting are quite good.

Our use case is that when we take laptops off-prem they will still have DNS filtering on. Regulators suggested that we needed something along these lines for when laptops go off-prem. That was the main driver.

When folks are traveling it has enabled us to keep them secure. It protects all our staff. We use it for everybody, whether they're remote, domestic, or traveling.

The web filtering is the most valuable feature. The OTG client was the determining factor. The DNS Proxy 2.06 for helping to support the filtering of users in Azure Active Directory has been fine. We haven't had any issues.

Also, we've been able to customize it pretty easily. We started using it out-of-the-box, but we tweaked some things for our purposes and everything was pretty easy to change.

Sometimes it has been a little cumbersome to get the whitelisting just right. But that would be the only thing I've had any problems with.

I have been using TitanHQ WebTitan for about two years.

We've only had a few outages where WebTitan has had an issue, but I think those have been global. Every once in a while their DNS will go down, and, of course, we have problems as a result. But we've only had two instances that I can remember since we implemented it. They were items that they fixed and some of them were fixed before we even knew there was a problem.

We've expanded since we implemented it and there have been no problems.

If we increase users we will increase our usage of the solution.

For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had some issues where they just emailed me the answer and we were done.

Positive

We had tried another solution, Webroot DNS Protection, but it did not have the OTG client so we had to can it and go to WebTitan. We also run Proofpoint Email Protection, which rewrites the URL links and it works well with WebTitan.

The initial setup of the solution was pretty straightforward. TitanHQ helped with the server installation. Of course, we did it all remotely because everybody was working from home at the time. They also helped with onboarding one or two clients, and after that we were on our own. I had some issues later and they came right back in and told me what I was doing wrong.

We were able to reuse old hardware for our installation. We put the local one on a virtual, so that aspect had no effect on the cost of our setup. We had the capacity.

It's been a while since we did the setup, but if I remember correctly it took a few hours. I would remember if it had taken a very long time. Our implementation strategy was, of course, to set up the VMs first for the filtering that uses local. Then we started putting it on laptops. We rolled out a couple, and then we rolled out en masse. It required two of us, IT geeks, to implement it.

It requires very little oversight after it has been installed. I don't even pay attention to it most of the time, until I get a hit. That's important because I don't want a baby I have to take care of. I want it to do what it's supposed to do and then give me reporting.

It is an added cost, because it is another layer, but it's pretty economical. The ROI comes from the fact that it has rerouted some folks when they were going where they shouldn't have gone.

The pricing fits our needs.

I can't think of very much that needs improving in the solution. It's serving our purpose, although I know we're only using just a portion of what it can offer. It's easy to implement and easy to use.

As a library, we are required to have a filter on our public computers because we receive E-Rate funding. If children use our computers, the usage has to be filtered. 

I set up the usage filters. There were items on that list that were not going to harm children, things like shopping for a used pickup truck. You can filter all of those things and I chose not to filter some. But the whole idea is to block usage so that patrons can't access pornography or any images that would be harmful to children.

If someone is doing research and they're being blocked, and if we feel that it's a legitimate use, we can get them into the site they're looking for.

It's easy to use. The user interface is absolutely fine. I've had no problems with it at all.

One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that.

I have been using TitanHQ WebTitan for about a year.

I've not encountered any stability issues.

It covers our five public computers, a circulation desk computer used by staff, and my laptop. 

Our computer usage is down due to the pandemic. Staff usage really hasn't changed very much, but our staff is not on the web Googling things we shouldn't.

I have not used their technical support. I haven't had any problems with the solution.

We did not have a previous solution. We have only received E-Rate funding for two years. We were in their non-compliant category, which you're allowed to be in during the first year of funding. We had this set up about a year ago, before we went into our second year of E-Rate funding.

I'm in a library directors' forum and I was looking at what other library directors said about their products. Big libraries are using products that are on their servers. We don't have our own server, so this was the solution that I thought would be the least expensive for us.

It was also going to be easy to set up compared to other solutions, which saved time for our tech who is a contracted service.

It was very easy for my tech to set up. In fact, he's the one who recommended it. It didn't take him long to get it going. He was familiar with the product, having set it up before. It was very easy for him.

There are lots of products out there, and most of them are a lot more expensive. Overall, I'm very happy with WebTitan. It has been a great solution for a very small library.

I haven't seen any problems come up. I have only been blocked once when I was working on my laptop and I was trying to do something with the federal government. But other than that, there haven't been any problems. 

We are an MSP and we have customers that we need to protect with a web filter. We are doing a trial of WebTitan with one of our big customers.

One of the benefits of being a partner with TitanHQ is the relationship we have. They share what they have regarding all their components and we participate in the development of the platform. That's important for us because we have some customers with specific use cases, and we have to implement protection for them.

We need to white-label their product because we are an MSP. For some of our customers we do all the administration, but sometimes we need to share administration with customers. We need to customize the platform for various clients and think we can do that with WebTitan.

Also, for some of our clients we offer a full solution, where we administrate and create policies. There are times when a client user will create a ticket and we need to search in WebTitan. It's possible to search by user, IP, or by machine and very quickly see if the user really has been attacked or not. Sometimes they will say that someone tried to access a categorization site, but it could be that the client's site has a proxy. With the filters, we can see that we need to permit that proxy in the policies we have created.

And while we haven't tracked data regarding a reduction in attacks, I believe the solution is good for that. The solution makes it more difficult for pirates and attackers. And in terms of a reduction in the cost of web filtering, we don't have numbers but we have to protect our clients from a possible breach. They have a reputation to maintain, so doing so is important to us. There is a cost to a breach.

Among the valuable features of WebTitan are

• the ability to white-label it, which is important for us
• the fact that it is fully a cloud platform
• the ability to integrate with Active Directory.

The fact that we can do customizations in terms of what users see, in different languages, is also important because we are in Portugal and our customers speak Portuguese. We also have some clients in Spain.

They also have good documentation, with simple steps, to implement customizations. That process is very easy.

Another feature we use is WebTitan OTG (on-the-go) because WebTitan works with Windows 10 but we have some customers using Windows 7, so we have three or four machines with OTG.

There are some customizations that, for now, cannot be done with WebTitan, but we will talk with them they will try to add those customizations. We have spoken with TitanHQ in the last month about improvements in functionality because we have used other similar platforms and have a different view of things. We have some concerns about the search and the filters. We need to quickly search which users can or cannot access a particular site and why.

But TitanHQ is trying to improve these things, based on some tickets we have opened, and I think they will do so as soon as possible.

I have been using WebTitan for three months.

We had a brief problem during the migration, but we talked to TitanHQ and they resolved it quickly.

In the way we manage the solution, I don't see any problem with its scalability.

Collaboration between us, as an MSP, and TitanHQ is good. We had some problems with the platform recently when were migrating from the old platform, and they have done all they can to help us develop resolutions. They also share their concerns. The support is quick and that is good for us. The relationship is good.

Positive

We need to move from Umbrella which we have used for the last year, because of some of the requirements of Cisco Umbrella. We had to pay a fee and they changed the partner relationships. We need to quickly move to another solution and WebTitan is the solution we are testing.

The initial setup was very easy. The documentation is good so you can see what you need to do step-by-step. It's very quick. It took us about one hour.

It's good that you don't have to install an agent when deploying WebTitan, although I wouldn't have a problem if it needed an agent. Still, it's good that we don't need to deploy an agent on 100 or 1,000 machines. With WebTitan, you just need to change the DNS and the DHCP so it's quick.

For rolling out WebTitan to users our strategy, as always, was to test it on some control machines and, after that, deploy it for everyone. In our case, we had a short amount of time to migrate from Umbrella to WebTitan. It had to be done in a week. If we had a month we would have done a more progressive migration from five users to 10 and, after that, the whole company.

We needed two people for the deployment.

The platform doesn't require a lot of modification or oversight. We just need to react quickly when a client's requirements change and they need us to block or permit access. But after deployment, we don't have to work much with the platform.

We did it ourselves.

The pricing of WebTitan is good. It's the right price. We paid more and more for Cisco Umbrella.

The price is right, the support is good, and the platform does what we need it to do. It seems like the right solution and I would recommend it.

Once they resolve our problems, it will be a 10 out of 10, but for now it's an eight.

We use it for DNS Web filtering.

It has improved our functionality. It allows us to be more secure on the Internet by protecting our end users from phishing and compromised sites.

All our laptop users' DNS requests are directed back here. This is very important. We are in the gambling industry. Obviously, where there is money, hackers will want to try to infiltrate you. So, we are more exposed.

It is very important for our organization that WebTitan doesn’t need to install an agent or software on individual workstations. That reduces the cost of just supporting it.

It is pretty straightforward to understand and use the customization options provided by WebTitan.

There have been a couple times where there were false positives. I don't know if this is anything that they can improve on. This is just something that happens as we go along. Since we fall under a category, such as gambling, there are a lot of people accessing these types of sites. Sometimes, the solution misidentifies it and blocks that site. Currently, when we run into this issue, we just submit it through the application or portal. Within five minutes, it is whitelisted or recategorized on their back-end.

I have been using it for two years.

It is a very stable, great product. I wouldn't have renewed them for a second year if there were issues. They replaced Cisco Umbrella, which I think is the industry standard for DNS Web filtering. The solutions are very comparable.

It is very scalable. We are using the web version, and I am sure their web hosting service could scale as much as we need.

I used the technical support team for onboarding. They were very helpful.

I would rate their technical support as nine out of 10.

It is a set it and forget it type of thing. So, I haven't had a need to contact their tech support since being onboarded. 

Positive

Originally, we were using Cisco Umbrella. They are basically a similar product, but we decided to go with WebTitan because the pricing was a lot better and provided almost the same functionality. WebTitan was substantially less, about half the price. Therefore, we went with WebTitan and have been happy with it so far. 

The implementation of it was easy. Its interface and usage are a lot more user-friendly than Cisco Umbrella.

We went with the DNS virtual proxy server. We just had to set and spin those up, which took about half an hour.

I did the deployment. 

I am currently maintaining the solution. It is pretty much a set it and forget it type of thing unless I have an end user who runs into one of those false positives, then I have to whitelist it.

WebTitan’s Web filtering has helped improve the quality of service that we offer to customers, which is pretty important. On a scale of one to 10, I would rate it as an eight because it makes life easier for our users.

I went straight to WebTitan. I was looking for a replacement for Cisco Umbrella and WebTitan seemed to fit the bill. I didn't know about them beforehand, but I did a lot of research on the Internet. Also, a lot of people recommended WebTitan. So, I did some comparisons and it literally fit almost the exact same functionality. It was a pretty easy choice.

We don't use WebTitan on-the-go (OTG) since we don't have that many remote users to worry about.

I would rate the solution as nine out of 10.