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TitanHQ WebTitan vs Zscaler Internet Access comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024
 

Categories and Ranking

iboss
Sponsored
Ranking in Secure Web Gateways (SWG)
13th
Ranking in Internet Security
4th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
Web Content Filtering (4th), Cloud Access Security Brokers (CASB) (8th), ZTNA as a Service (12th), Secure Access Service Edge (SASE) (10th)
TitanHQ WebTitan
Ranking in Secure Web Gateways (SWG)
19th
Ranking in Internet Security
7th
Average Rating
9.4
Reviews Sentiment
7.3
Number of Reviews
17
Ranking in other categories
Web Content Filtering (1st), Domain Name System (DNS) Security (6th)
Zscaler Internet Access
Ranking in Secure Web Gateways (SWG)
2nd
Ranking in Internet Security
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
51
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Jack Hamm - PeerSpot reviewer
We experienced benefits immediately but the report generation is lagging
iboss excels on the networking side but lags slightly behind competitors like Zscaler and Netskope in terms of security feature parity. I'd like to see them accelerate development on the security side, particularly around data loss prevention. Using iboss for DLP instead of traditional endpoint solutions is preferable, but its current feature set requires some clunky workarounds. I'd also like to see better integration of DLP into the platform. Additionally, while it's improving, reporting can be slow at times. This is problematic when generating reports for executives who expect them immediately. I'd like to see further improvements in reporting speed and efficiency.
Michael Mok - PeerSpot reviewer
Enables us to effortlessly filter out the content that we do not want, including specific websites or domains
WebTitan enables us to effortlessly filter out the content that we do not want, including specific websites or domains. Covering offsite workers used to be less important, but employees are increasingly working from home, so it's helpful that WebTitan covers all our employees regardless of where they are. Our licensing model covers all our users. We've seen some reduction in attacks since implementing WebTitan, and I think this will significantly improve once we automate our blocklist. It accounts for about a quarter of our larger security arsenal, but we have other tools to protect against malware, phishing, viruses, etc. It has also saved some money on web filtering. It's a much more economical solution compared to Cisco Umbrella. And while it doesn't improve the end-user experience per se, it increases our IT team's effectiveness at preventing users from accessing harmful content. At the end of the day, WebTitan is there to restrict users from navigating to malicious websites. Obviously, users would prefer to go where they want, but WebTitan helps us protect them from malicious websites and phishing links. So in that sense, it's been great.
Bhaskar Rao - PeerSpot reviewer
It offers us a single point of control, but we've had some problems with performance
We use Zscaler as a secure internet proxy. All of the traffic is filtered through it. We have about 3,000 users at the organization.  All internet traffic goes through Zscaler, which protects the organization's IP, which isn't published publicly. Zscaler's cloud services filter and clear all…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From a use-case scenario, what I like the most is the plug-in. I like the fact that we can do the filtering of these devices offsite independent of the network they are connected to, and we do not have to have traffic coming back inside our network."
"Content filtering is the most useful feature of iboss."
"Because of iboss, I did not have to assign web filtering tasks to my techs on a daily basis."
"Our primary use case for this product is DLP,"
"iboss has significantly lowered the number of security incidents. It is crazy how much it blocks and how much it is aware of the outside danger."
"iboss is easy to use despite its complexity. Multiple engineers manage it, but it's significantly more straightforward to administer than traditional VPNs and web proxies."
"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."
"The security aspect of the solution, particularly the malware behind it, is excellent. That's something that really helped us out. It's not just a simple proxy that just blocks the insights of potential threats that come on behind it. They do malware detection and that helps us a lot."
"I can go in and unlock something easily if I need to. For an adult, I can reset it if something has slipped by. It's very easy to set it up and block what I need to block."
"If someone is doing research and they're being blocked, and if we feel that it's a legitimate use, we can get them into the site they're looking for."
"The DNS proxy is also valuable. It has nothing to do with blocking websites, which we can do by sending all our DNS requests through WebTitan. However, the DNS proxy gives us more information about the machine sending the request. If you cross-reference that information with WADA, you can determine which user is making the request and create a user-specific policy or profile."
"Among the valuable features of WebTitan are the ability to white-label it, which is important for us, the fact that it is fully a cloud platform... and the ability to integrate with Active Directory"
"The solution offers very good self-authentication. It has a lot of protocols and ways to authenticate users by ID, or by Active Directory Integration. It's able to take credentials from the Active Directory Domain Controllers."
"The web content filter is the most valuable feature."
"The monitoring abilities of the product are the most valuable for us. As you deploy it, you can adapt it. As you monitor, if employees go to things that you don't like, or to things that you need to allow, the ability to monitor and see how much is necessary—where they're getting shot down or blocked—is helpful."
"Not a whole lot of oversight is required after WebTitan is installed. I get email notifications and occasionally browse the reporting. This is pretty important because I don't have the bandwidth to actively monitor all this stuff 24/7. It is just not possible. Therefore, it is important that it doesn't require a lot of my time once it is deployed and working."
"The security is excellent."
"Stability-wise, I rate the solution a nine and a half out of ten...The setup phase was easy."
"Zscaler Internet Access's best feature is the granular policy controls."
"All internet access flows through the Zscaler proxy, regardless of whether people are in office or remote. I have greater control site access and I minimize the number of compromises that we experience to almost none."
"One on the main benefits is protection all time from anywhere."
"The cloud proxy and integration are some of the key features. Since there is cloud waste, we can quickly provision it and start working on the configuration. On top of that, they have added a few more features. They have integrated CASB, and file sandboxing is part of it."
"The solution is scalable and stable."
"Whether you are in a hotel somewhere, or in Africa, it does not matter. You will get the Zscaler protection presence anywhere."
 

Cons

"Sometimes the agent stops working in iboss, and we have to reinstall the agent."
"The reporting feature needs improvement. It doesn't give you the expected results. It is quite difficult to get the specific reports needed, and it is not as intuitive as the rest of the platform."
"Sometimes when you call in support, you get someone who is just following a sheet. It feels like a runaround. You feel that you are running into that support wall."
"I am currently doing a PoC of the zero trust aspect of it. Compared to other similar solutions, it is hard to get around each feature. It takes a while to get used to it."
"The solution could be stronger on the integration side and offer more cloud applications like G Suite or Oracle."
"The reporting feature needs improvement."
"File integrity monitoring would be very advantageous as an additional feature."
"Sometimes, obviously, there are bugs."
"On occasion, we whitelist a site and it still gets blocked. To get it working, we have to remove it and then re-add it a couple of times, until it finally takes hold."
"I wasn't aware of WebTitan's Azure AD integration until now. The takeaway is that those types of enhancements should be broadcast from TitanHQ a little more openly than they are."
"I've been trying to install an OTG on Windows 7 machines, and I simply can't get it to work."
"The documentation could always be better. That's true for any organization."
"There are some small bugs in the real-time login environment. There is a real-time login and you can see which URLs are blocked or allowed for every user. They should make sure this is resolved in future releases."
"WebTitan could improve the software module and the platform's overall stability, and its competitors have a more sophisticated user interface. We have found some bugs as well as some issues with functionality and security that we've already forwarded to TitanHQ."
"It works for us, and I have no real complaints about it. It is self-intuitive, but it could have intuitive help where you don't have to email somebody asking how you do something. They might already have it, but I've never used it."
"We have spoken with TitanHQ in the last month about improvements in functionality because we have used other similar platforms and have a different view of things. We have some concerns about the search and the filters. We need to quickly search which users can or cannot access a particular site and why."
"The OS capabilities and WSL support could be improved."
"Zscaler should continue to make the user interface better. They should also improve the backup network and continue to expand it so that it can handle larger numbers of customers."
"There are many functionalities in Zscaler Internet Access that need improvements, such as an advanced firewall and logging capabilities to track calls."
"Zscaler Internet Access can improve by adding traffic filtering based on the DNS."
"One thing that they could improve is the ability to import rules from other platforms."
"Sometimes, support isn't available."
"The interface for administration could be better. They should upgrade the management portal."
"The main issue with Zscaler Internet Access is proxy IP detection, which sometimes makes sites inaccessible."
 

Pricing and Cost Advice

"It is expensive compared to one of its competitors."
"It is probably in line with other solutions, but I do not deal with the financial side."
"The overall pricing for iboss is very competitive and transparent."
"We have not priced the solution recently, but they were competitive with other vendors in the past."
"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."
"There are lots of products out there, and most of them are a lot more expensive. Overall, I'm very happy with SpamTitan. It has been a great solution for a very small library."
"The cost could be lower, though it is not currently prohibitive for larger companies."
"It's very reasonably priced. We don't have to go for a monthly plan or anything like that. There are no extra costs in addition to the standard licensing fee."
"For licensing, if I remember right, we told them how many users we have, and they told us the price, which we okayed. There were no add-ons. There might be a slight increase like everybody else, but there weren't any add-ons."
"The licensing, although I can't remember the exact cost, was very affordable. I want to say it was maybe $40 per license."
"WebTitan helps reduce costs associated with web filtering. In the event that somebody was compromised due to browsing the Internet, there will be at least one device offline. The time and energy spent cleaning that thing up and getting it back online, as well as having that user set up with some sort of a solution so they can continue working, makes it well worth the money. If a single device has been compromised, my time and the potential of having to buy additional hardware is worth at least a couple thousand dollars. Worst case scenario, if our entire organization or the majority of our organization got compromised, then it could get into the 50,000-plus for recovery. It depends on if it is a massive ransomware attack where it has pretty much crippled our entire business."
"The pricing of WebTitan is good. It's the right price. We paid more and more for Cisco Umbrella."
"We pay an annual subscription for this. They have good pricing. They are not expensive compared to other solutions that we evaluated. I like the fact that it is just one price for the year. I don't have to worry too much about fluctuations."
"The pricing is an issue. It is expensive compared to other firewalls on the market."
"Our monthly fee is around R3000."
"​Be aware that you will need to invest some time and money to adapt your environment for Zscaler (traffic redirection, software deployment, authentication, etc).​"
"ZIA follows a subscription model pricing and charges you based on the number of users. I would say its price is good."
"Licenses are available on a per-host basis. Some features like sandboxing require an additional fee, but most standard features are included in the license."
"Zscaler is transparent about its pricing model."
"The pricing for Zscaler Internet Access could be made cheaper."
"We pay around 6,500 INR per user per year, which is very expensive. I would rate Zscaler's pricing one out of five."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
9%
Government
6%
Computer Software Company
20%
Manufacturing Company
8%
Government
7%
Educational Organization
7%
Educational Organization
24%
Computer Software Company
13%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about iboss?
Content filtering is the most useful feature of iboss.
What needs improvement with iboss?
I have the same complaint about them that I have about other software companies. Sometimes when you call in support, ...
What is your primary use case for iboss?
We are a PreK-12 public school district, and we use iboss to filter internet content for our students at home and sta...
What do you like most about TitanHQ WebTitan?
The monitoring abilities of the product are the most valuable for us. As you deploy it, you can adapt it. As you moni...
What is your experience regarding pricing and costs for TitanHQ WebTitan?
I contracted the product myself and that's what I like. The billing is simple. It's on the company credit card. And b...
What needs improvement with TitanHQ WebTitan?
The interface is a little dated and a little awkward at times. That's a minor problem. It's workable. And while I rea...
Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...
Which is better, Zscaler internet access or Netsckope CASB?
We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...
 

Also Known As

iBoss Cloud Platform
WebTitan, WebTitan Web Filter
ZIA
 

Overview

 

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.
Clarks, Pepsi, Purple, Comcast, Virgin, McDonalds, Sprint, Adtran, Xirrus, Eir, ViaSat
Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group
Find out what your peers are saying about TitanHQ WebTitan vs. Zscaler Internet Access and other solutions. Updated: November 2024.
824,053 professionals have used our research since 2012.