TitanHQ WebTitan vs Zscaler Internet Access comparison

TitanHQ and Zscaler are both solutions in the Secure Web Gateways (SWG) category. TitanHQ is ranked #29, while Zscaler is ranked #2 with an average rating of 8.1. Additionally, 100% of TitanHQ users are willing to recommend the solution, compared to 98% of Zscaler users who would recommend it.

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Executive SummaryUpdated on Jan 12, 2025

Zscaler Internet Access and TitanHQ WebTitan both compete in the cybersecurity space, specifically focusing on internet security and web filtering solutions. Zscaler offers more advanced security features, which may be appealing to larger enterprises, whereas TitanHQ is noted for its simplicity, making it a good choice for smaller organizations.

Features: Zscaler Internet Access provides comprehensive security with features like URL and application filtering, malware and threat protection, and advanced fire-walling. It also includes SSL inspection and Cloud Sandbox for enhanced security. Zscaler ensures protection for remote workers, maintaining security without constant network connectivity. TitanHQ WebTitan is recognized for robust web content filtering and ease of deployment. It offers straightforward management with seamless integration into existing networks, providing effective filtering and security basics with simplicity.

Room for Improvement: Zscaler users report the need for better integration with existing systems and improved reporting tools. There is also a call for better support in regions like Africa and more direct internet access options. TitanHQ WebTitan could improve its user interface and customization options, with some users noting issues with stability and false positives in site blocking as areas requiring attention.

Ease of Deployment and Customer Service: Zscaler Internet Access operates across hybrid, public, and private cloud models. Experiences with technical support vary, indicating responsive yet inconsistent expertise. TitanHQ WebTitan, mainly deployed in public and on-premises models, receives positive feedback for support, appreciated for its promptness and effectiveness during both setup and operation, with a straightforward approach relative to deployment and customer service.

Pricing and ROI: Zscaler Internet Access is often cited as expensive, making it suitable for larger businesses due to its extensive features. Users, however, report a significant return on investment through reduced hardware needs and increased security. TitanHQ WebTitan is noted for its competitive pricing and cost-effectiveness, appealing to smaller organizations looking for robust filtering capabilities without extensive financial burden.

To learn more, read our detailed TitanHQ WebTitan vs. Zscaler Internet Access Report (Updated: January 2025).

Buyer's Guide

TitanHQ WebTitan vs. Zscaler Internet Access

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iboss

Featured Reviews

Matt Crockford

Head of Cybersecurity at SES Water

It's easy to roll out, and their understanding of our business made it seamless

One aspect we value about iboss is its simplicity. Their customer service is brilliant, and they are super responsive and knowledgeable. It's easy to roll out, and their understanding of our business made it seamless. We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times. The user interface is highly intuitive. Our IT team picked it up with minimal training. It's arranged so that it's easy to find where things are. Another advantage is the single pane of glass console, which gives you visibility into what's happening. We're not fully there yet because we haven't implemented zero trust, but we're excited about the possibilities from the demos we've seen. We launched a POC of iboss' ChatGPT Risk Protection feature two weeks ago. AI is a great tool, but you need to be careful what you put into it. My biggest fear is employees inputting sensitive corporate information or customer PII data into one of these chatbots. I was impressed by our trial of the feature. It's exactly what we wanted. Now, when a user goes to ChatGPT, there's a banner warning them not to share information, and we can block conversations containing customer data like bank details and email addresses. I don't want to stop people from using it, but we need visibility. We've only tried it on a test group of 15 people. You can configure it to look for specific keywords or integrate it with your DLP policy if you have that configured

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Michael Mok

Head of Infrastructure at Anglo-Eastern Ship Management Ltd

Enables us to effortlessly filter out the content that we do not want, including specific websites or domains

WebTitan enables us to effortlessly filter out the content that we do not want, including specific websites or domains. Covering offsite workers used to be less important, but employees are increasingly working from home, so it's helpful that WebTitan covers all our employees regardless of where they are. Our licensing model covers all our users. We've seen some reduction in attacks since implementing WebTitan, and I think this will significantly improve once we automate our blocklist. It accounts for about a quarter of our larger security arsenal, but we have other tools to protect against malware, phishing, viruses, etc. It has also saved some money on web filtering. It's a much more economical solution compared to Cisco Umbrella. And while it doesn't improve the end-user experience per se, it increases our IT team's effectiveness at preventing users from accessing harmful content. At the end of the day, WebTitan is there to restrict users from navigating to malicious websites. Obviously, users would prefer to go where they want, but WebTitan helps us protect them from malicious websites and phishing links. So in that sense, it's been great.

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ShanavasVK

Consultant at Essentra PIC

Helps maintain a consistent posture of internet security while getting rid of VPN and hovering into zero trust

There could be a better way for the tool to categorize the traffic. For example, the tool does exceptions and everything overall. If I want to give guest access or provide access to guest users or any other internet access and if it does not go through the SSL inspection because, in our company, we can't have the root certificate on a device that we don't manage, which can be called out as an exception or an exclusion, but that doesn't provide a proper reflection of the picture of what is happening in the environment. There are granularities bringing it down. The tool I used or still have is Zscaler Cloud Connector to protect the cloud environment, which can have a bit more user-friendly installation and setup, and it would help a lot. The deployment process of Zscaler Cloud Connector needs to be more user-friendly. Improvements are required in the exception category. For example, suppose I report on a monthly basis what the breaches and traffic violating the SSL inspection area are coming from. In that case, I may find that half of them may be coming through some guest network, meaning the tool doesn't differentiate between the guest or normal networks or the corporate networks. Having options to differentiate different networks would be ideal so that it can show a true picture of things to users, as half of the things in the tool are not in our control and are not of our concern.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has massively improved our security posture, giving us full visibility into what our staff does online."

"Valuable features: Within the filter: Controls (Web categories, applications, and Allow/Block list) and Network (local Subnets). Within the reporter: Logs (Event Log) and Reports."

"The security aspect of the solution, particularly the malware behind it, is excellent. That's something that really helped us out. It's not just a simple proxy that just blocks the insights of potential threats that come on behind it. They do malware detection and that helps us a lot."

"Content filtering is the most useful feature of iboss."

"Our primary use case for this product is DLP,"

"Technical support is pretty sharp and very responsive."

"We were impressed by the solution's mental health function, which can detect if someone needs help. It scans what users are browsing and flags warning signs so we can check to see if they are okay. We've had to use it a couple of times."

"From a use-case scenario, what I like the most is the plug-in. I like the fact that we can do the filtering of these devices offsite independent of the network they are connected to, and we do not have to have traffic coming back inside our network."

More iboss pros

"It has been easy to understand and use customization options provided by WebTitan."

"The web filtering is the most valuable feature. The OTG client was the determining factor."

"Not a whole lot of oversight is required after WebTitan is installed. I get email notifications and occasionally browse the reporting. This is pretty important because I don't have the bandwidth to actively monitor all this stuff 24/7. It is just not possible. Therefore, it is important that it doesn't require a lot of my time once it is deployed and working."

"If someone is doing research and they're being blocked, and if we feel that it's a legitimate use, we can get them into the site they're looking for."

"It's extremely stable. I would say it's flawless. We did have some concerns that, if it did fail, all internet access would stop for our people because the proxy wouldn't be there. That concern has subsided over the years because it's proven that it doesn't really fail."

"The solution offers very good self-authentication. It has a lot of protocols and ways to authenticate users by ID, or by Active Directory Integration. It's able to take credentials from the Active Directory Domain Controllers."

"The monitoring abilities of the product are the most valuable for us. As you deploy it, you can adapt it. As you monitor, if employees go to things that you don't like, or to things that you need to allow, the ability to monitor and see how much is necessary—where they're getting shot down or blocked—is helpful."

"Among the valuable features of WebTitan are the ability to white-label it, which is important for us, the fact that it is fully a cloud platform... and the ability to integrate with Active Directory"

More TitanHQ WebTitan pros

"It is easy to set up the solution."

"We don't have to buy equipment to use it. And when our engineers set it up on our side, we just configured a few settings and we were in."

"The policies are very intuitive and easy to configure, with very little possibility of messing things up."

"Zscalar Internet Access is for Internet security, like an Internet security gateway. I like how it runs seamlessly in the background with a single sign-on. The controls you can have on devices for Internet security are good, and it doesn't impact speed wherever you're connected. Overall, I think it's very good so far."

"The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from websites. Zscaler helps protect against that."

"The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy."

"The product's initial setup phase is a bit easy, as one doesn't need high technical expertise."

"Zscaler offers a centralized DLP solution for web, endpoint, and email."

More Zscaler Internet Access pros

Cons

"The reporting feature needs improvement."

"Their on-premise hardware's network interface is capped at one gigabit, which is sort of a problem. If you stand a filter up where all traffic flows through that, according to them, in order to go above a gigabit, you have to have multiple devices, which in today's IT seems a little bit silly. They could easily put in an SFP port into their device that could accommodate 10 gigs or at least offer a box."

"The reporting feature needs improvement. It doesn't give you the expected results. It is quite difficult to get the specific reports needed, and it is not as intuitive as the rest of the platform."

"File integrity monitoring would be very advantageous as an additional feature."

"Sometimes when you call in support, you get someone who is just following a sheet. It feels like a runaround. You feel that you are running into that support wall."

"The solution could be stronger on the integration side and offer more cloud applications like G Suite or Oracle."

"The area I would like to see improvement in is the ability with in the reporter to navigate directly to the content the user is traversing. It is kind of there, but it's not perfect. Quite frequently, I receive links that lead me to pages with error messages."

"I'd like to see them accelerate development on the security side, particularly around data loss prevention."

More iboss cons

"The Oauth1 protocol has a lot of issues with authentication and it made it very difficult to initially authenticate with the API."

"The documentation could always be better. That's true for any organization."

"One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that."

"The only thing I can think to change would be to give more options under the various categories for what you want to be blocked. There should be a way to be super specific."

"The interface is a little dated and a little awkward at times. That's a minor problem. It's workable."

"I would like to have a live chat feature with their support. This is one of the things that I like that they haven't offered yet. If they have live support, then at least I can work with an engineer when I have a problem and not have to wait for the engineer to respond."

"We have spoken with TitanHQ in the last month about improvements in functionality because we have used other similar platforms and have a different view of things. We have some concerns about the search and the filters. We need to quickly search which users can or cannot access a particular site and why."

"WebTitan could improve the software module and the platform's overall stability, and its competitors have a more sophisticated user interface. We have found some bugs as well as some issues with functionality and security that we've already forwarded to TitanHQ."

More TitanHQ WebTitan cons

"Zscaler should continue to make the user interface better. They should also improve the backup network and continue to expand it so that it can handle larger numbers of customers."

"Do not expect to pay for the service and start using it, like Gmail. Zscaler requires a proper implementation to be done to make it successful."

"Zscaler Internet Access can improve by adding traffic filtering based on the DNS."

"Zscaler does not provide dedicated IPs to each customer. Hence, they share a pool of IPs provided by Zscaler. There is a chance of blacklisting these IPs. I also do not like the multi-management portal."

"Zscaler Internet Access could improve by adding a VPN feature."

"The OS capabilities and WSL support could be improved."

"It also needs better integration with other applications as well. There are some restrictions."

"If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal."

More Zscaler Internet Access cons

Pricing and Cost Advice

"It is not expensive, and it is also not cheap. iboss is priced right in the sweet spot for the number of features it offers."

"The overall pricing for iboss is very competitive and transparent."

"We have not priced the solution recently, but they were competitive with other vendors in the past."

"It is probably in line with other solutions, but I do not deal with the financial side."

"It is expensive compared to one of its competitors."

"The cost could be lower, though it is not currently prohibitive for larger companies."

"It's very aggressively priced, which is something that we definitely like."

"The pricing is good. It's a substantial cost, but they've held their prices over the years, which has been good."

"It's very reasonably priced. We don't have to go for a monthly plan or anything like that. There are no extra costs in addition to the standard licensing fee."

"The licensing, although I can't remember the exact cost, was very affordable. I want to say it was maybe $40 per license."

"There are lots of products out there, and most of them are a lot more expensive. Overall, I'm very happy with SpamTitan. It has been a great solution for a very small library."

"For licensing, if I remember right, we told them how many users we have, and they told us the price, which we okayed. There were no add-ons. There might be a slight increase like everybody else, but there weren't any add-ons."

"WebTitan helps reduce costs associated with web filtering. In the event that somebody was compromised due to browsing the Internet, there will be at least one device offline. The time and energy spent cleaning that thing up and getting it back online, as well as having that user set up with some sort of a solution so they can continue working, makes it well worth the money. If a single device has been compromised, my time and the potential of having to buy additional hardware is worth at least a couple thousand dollars. Worst case scenario, if our entire organization or the majority of our organization got compromised, then it could get into the 50,000-plus for recovery. It depends on if it is a massive ransomware attack where it has pretty much crippled our entire business."

More TitanHQ WebTitan pricing and cost advice

"Price-wise, the tool is reasonable compared to the other products in the market but it is not a very low-priced tool. The solution does provide value for money."

"The price of Zscaler Internet Access should improve, it is expensive."

"Zscaler is transparent about its pricing model."

"It is a few pounds per user per month."

"We have found the solution to be expensive."

"Roughly, we might spend $70,000 a month on the solution. We don't pay for anything beyond the standard licensing fee."

"If we need any extra features, the price will increase."

"Because it's a cloud solution, we pay on a yearly basis. It is affordable and includes tech support and all features."

More Zscaler Internet Access pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Manufacturing Company

Government

Computer Software Company

20%

Manufacturing Company

Educational Organization

Real Estate/Law Firm

Educational Organization

25%

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about iboss?

Content filtering is the most useful feature of iboss.

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What needs improvement with iboss?

I have the same complaint about them that I have about other software companies. Sometimes when you call in support, ...

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What is your primary use case for iboss?

We are a PreK-12 public school district, and we use iboss to filter internet content for our students at home and sta...

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Which is the better security solution - Cisco Umbrella or Zscaler?

Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zs...

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Which is better, Zscaler internet access or Netsckope CASB?

We researched Netskope but ultimately chose Zscaler. Netskope is a cloud access security broker that helps identify ...

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What do you like most about Zscaler Internet Access?

The solution has reduced cyberattacks.

See all answers

Comparisons

Cisco Umbrella vs iboss

Compared 15% of the time

Prisma Access by Palo Alto Networks vs iboss

Compared 11% of the time

Zscaler Zero Trust Exchange Platform vs iboss

Compared 11% of the time

Netskope vs iboss

Compared 10% of the time

Cloudflare One vs iboss

Compared 10% of the time

More iboss Competitors

Cisco Umbrella vs TitanHQ WebTitan

Compared 48% of the time

DNSFilter vs TitanHQ WebTitan

Compared 32% of the time

Forcepoint Secure Web Gateway vs TitanHQ WebTitan

Compared 12% of the time

Barracuda Web Security and Filtering vs TitanHQ WebTitan

Compared 7% of the time

More TitanHQ WebTitan Competitors

Cisco Umbrella vs Zscaler Internet Access

Compared 24% of the time

Netskope vs Zscaler Internet Access

Compared 13% of the time

Microsoft Defender for Cloud Apps vs Zscaler Internet Access

Compared 12% of the time

Prisma Access by Palo Alto Networks vs Zscaler Internet Access

Compared 8% of the time

More Zscaler Internet Access Competitors

Product Reports

Buyer's Guide

iboss

January 2025

Download iboss product report

Buyer's Guide

TitanHQ WebTitan

December 2024

Download TitanHQ WebTitan product report

Buyer's Guide

Zscaler Internet Access

December 2024

Download Zscaler Internet Access product report

Also Known As

iBoss Cloud Platform

WebTitan, WebTitan Web Filter

ZIA

Learn More

iboss

TitanHQ

Zscaler

Overview

iboss offers a comprehensive security platform designed for diverse use cases such as web filtering, data loss protection, corporate proxy services, and URL filtering.

iboss integrates advanced features to address dynamic security needs, leveraging its strength in SASE, ZTNA, AI initiatives, and cloud integration, while ensuring seamless operations for remote work. It excels in historical forensics, malware protection, and flexible cloud deployments. Users benefit from comprehensive traffic scanning, robust malware detection, and PaaS capabilities that reduce hardware management. An intuitive admin console ensures efficient management with content filtering and low false positives. SSL decryption enhances security, while DLP protects data in AI conversations. Deployment is rapid and scalable, allowing effortless integration with emerging technologies.

What features does iboss offer?

Granular Web Filtering: Provides precise control over web content access.
Traffic Scanning: Monitors data through multiple ports for security breaches.
Malware Detection: Ensures superior protection against malware threats.
PaaS Capabilities: Eliminates need for hardware management.
SSL Decryption: Enhances data protection by decrypting secure connections.
DLP Capabilities: Safeguards data during AI interactions.

What benefits and ROI should users consider?

Scalability: Adapts quickly to growing demands and emerging tech integration.
Rapid Deployment: Reduces time to implement security measures.
User-Friendly Admin Console: Facilitates efficient operations management.
Low False Positives: Increases accuracy of threat detection systems.

iboss finds significant application in sectors such as education, where web filtering for K-12 is crucial, and in corporate environments requiring robust proxy services and URL filtering for network security. Its adaptability is essential in scenarios demanding flexible, decentralized security frameworks, particularly for remote work setups.

TitanHQ WebTitan is a secure web gateway (SWG) tool that helps businesses control the web content that can be accessed by its employees. The solution provides complete protection from online threats such as viruses, malware, ransomware, phishing, and comprehensive content filtering. To block malicious sites, WebTitan uses a crowd-sourced approach and obtains a constant stream of URLs for analysis. In contrast to many other DNS-based systems, which only work at the domain level, WebTitan works at the path level and is capable of blocking individual web pages rather than entire domains. With the solution, you have granular control over the types of sites that can be visited by employees, and a wide range of malicious sites are also blocked, preventing malware and ransomware infections, data theft, data exfiltration, and fraud.

TitanHQ WebTitan Features

TitanHQ WebTitan has many valuable key features. Some of the most useful ones include:

URL filtering
Web fFiltering
Content filtering
DNS proxy
Cloud keys
Policy features
Intelligent content categorization
Reporting
Flexible deployment
User identification
Advanced threat intelligence
Full path detection
Scalable support
Monitoring via API

TitanHQ WebTitan Benefits

There are many benefits to implementing TitanHQ WebTitan. Some of the biggest advantages the solution offers include:

Low maintenance: WebTitan can be set up in five minutes to stop your users from accessing inappropriate content online.

Reduce IT overheads: The solution allows you to reduce IT overheads because it is a cloud-based solution that does not require any software installation.

Remote access: WebTitan enables you to control multiple locations from a central console which can be remotely accessed.

BYOD (Bring Your Own Device) protection: With TitanHQ WebTitan, you can filter multiple devices on and off site.

Easy policy creation: Using TitanHQ WebTitan’s user-friendly dashboard, administrators can create multiple policies and decide which policies apply to each user or group of users. This flexibility enables administrators to block malware, viruses, and inappropriate content while allowing certain sites for particular users.

Reviews from Real Users

TitanHQ WebTitan is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it is user friendly and has good web and filtering tools.

Stanley W., Owner/Manager at Shannon Farms, says, “All around, user-friendliness stands out. It has been easy to understand and use the customization options provided by WebTitan.”

Michael G., President at PJM Digital Design, writes, "The most valuable feature is web filtering, where we are able to blacklist and whitelist sites on the fly."

PeerSpot user Michael M., Head of Infrastructure at Anglo-Eastern Ship Management Ltd, says, “We like having the ability to use the API to make calls into WebTitan. The DNS proxy is also valuable.”

Rocky P., IT Systems Administrator at State Attorney's Office 13th Circuit, states, "Their report tool is the most valuable. By using the URL-base filtering, their reports give me a clear view of who is accessing what as well as which computer may have a virus or malware."

Zscaler Internet Access is a cloud-native security service edge (SSE) platform. Its main purpose is to provide AI-powered protection for all users, all applications, and all locations. The solution replaces other legacy network security solutions to stop advanced attacks and prevent data loss by using a comprehensive zero trust approach.

Zscaler Internet Access Features

Zscaler Internet Access has many valuable key features. Some of the most useful ones include:

Proxy (native SSL)
IPS and advanced protection
Cloud sandbox
DNS security
Cloud firewall
URL filtering
Bandwidth control
DNS filtering
Cloud DLP w/EDM and IDM
Cloud access security broker (CASB)
Cloud security posture management (CSPM)
CloudBrowser isolation
Cloud secure web gateway (SWG)
Zero trust network access (ZTNA)
Digital experience monitoring

Zscaler Internet Access Benefits

There are several benefits to implementing Zscaler Internet Access. Some of the biggest advantages the solution offers include:

Fast access with zero infrastructure: Zscaler Internet Access creates a fast, seamless user experience because of its direct-to-cloud architecture. With no infrastructure, Zscaler Internet Access helps you eliminate backhauling, which improves performance and simplifies network administration.

Threat intelligence: By using threat intelligence, Zscaler Internet Access can stop ransomware, zero-day malware, and advanced attacks via Inline inspection of all internet traffic, including SSL decryption, and a suite of AI-powered cloud security services.

Consistent security: With Zscaler Internet Access, your security policy goes everywhere your users go. When you move security to the cloud, all users, applications, devices, and locations remain protected and secure based on identity and context.

Hybrid workforce: Zscaler Internet Access enables secure access to all external and internal apps from anywhere, so remote work is not an issue. You can also enforce business policies that follow the user, making security identical regardless of location.

Reviews from Real Users

Below are some reviews and helpful feedback written by Zscaler Internet Access users.

A Service Manager at a construction company says, "There are a bunch of different capabilities that are valuable within the platform. We use quite a lot of them, but not everything. The ones that are most important to us are the URL Filtering and the application control. For our needs, the cloud-native proxy architecture is a very good solution. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway."

Owen N., Security Architect at Claro Enterprise Solutions, explains that the solution’s most valuable features include “The integration of the gateway that inspects all ports and protocols. So, there is threat prevention; The cloud sandbox; VNS security; Access control that will protect URL filtering and the cloud firewall; Data protection that will protect your gateway, like your CASB or your cloud DLP; The capabilities of this will point your traffic to Zscaler Cloud.”

An Architecture Senior Manager at an insurance company mentions, "The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go." He also adds, “The solution provides quick access to cloud services, securing our data and allowing us to inspect all our traffic.”

Sample Customers

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies.

Clarks, Pepsi, Purple, Comcast, Virgin, McDonalds, Sprint, Adtran, Xirrus, Eir, ViaSat

Ulster-Greene ARC, BanRegio, HDFC, Ralcorp Holdings Inc., British American Tobacco, Med America Billing Services Inc., Lanco Group, Aquafil, Telefonica, Swisscom, Brigade Group

Buyer's Guide

TitanHQ WebTitan vs. Zscaler Internet Access

January 2025

Free Report: TitanHQ WebTitan vs. Zscaler Internet Access

Find out what your peers are saying about TitanHQ WebTitan vs. Zscaler Internet Access and other solutions. Updated: January 2025.

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