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Zscaler Internet Access pros and cons

Vendor: Zscaler

4.1 out of 5

51 reviews
98% willing to recommend

3,167 followers

Pros & Cons summary

Zscaler Internet Access delivers strong security with features like data loss prevention and real-time threat protection, ensuring reliable cloud-based protection. Its centralized management allows global traffic control, though pricing and integration may pose challenges. SSL inspection can impact performance, and some sites may become inaccessible. While implementation is straightforward, regular adjustments are needed, and improvements in support are necessary for better assistance across regions, despite offering advanced security features like CASB and web filtering.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Zscaler Internet Access excels in providing comprehensive security protection with up-to-date cloud-based technology, benefiting organizations of all sizes.

It ensures continuous protection from anywhere, enabling seamless internet access and enhanced control over site access regardless of user location.

Zscaler Internet Access integrates various key features such as data loss prevention and SSL inspection, offering significant threat protection and security capabilities.

The service is known for its easy and straightforward setup process, requiring minimal maintenance while providing intuitive and effective policy management.

Zscaler Internet Access offers remarkable network performance with minimal latency, reliable stability, and a global scale unmatched by competitors, resulting in reduced cyberattacks.

CONS

Zscaler Internet Access is expensive compared to other firewalls and the pricing could be improved.

There is a need for better integration with other applications, including multi-factor authentication.

Technical support is limited and could be improved to offer better support globally.

The deployment process requires proper implementation, and a simpler out-of-the-box experience would be beneficial.

There are performance issues, especially during large deployments and with certain controls applied.

Zscaler Internet Access Pros review quotes

reviewer1247181

Service Manager at a construction company with 10,001+ employees

Nov 10, 2021

For our needs, the cloud-native proxy architecture is a very good solution. We are moving away from on-prem appliances and moving more toward cloud-based solutions. Zscaler is a good fit for our strategy. This architecture helps with cyber threats because we inspect most of the traffic and we can see that a lot of threats are stopped directly in the secure web gateway.

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reviewer1500507

Security Architect at a comms service provider with 201-500 employees

Nov 9, 2021

Zscaler Internet Access protects using data loss prevention. If you have a CASB exposing your cloud out into the network, then Zscaler Internet Access will go ahead and control that unknown cloud application in the CASB, protecting it. There is also data detection with exact data match. This improves the data coming into your cloud so you are protecting it.

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Consultant at Essentra PIC

May 22, 2024

The product's initial setup phase is a bit easy, as one doesn't need high technical expertise.

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Zscaler Internet Access

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Sr. Cloud Security Architect at tejain@deloitte.com

Jul 10, 2023

The policies are very intuitive and easy to configure, with very little possibility of messing things up.

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DC

Global Information Security Architect at a engineering company with 10,001+ employees

Dec 9, 2019

The scanning feature is impressive, because they do not introduce a big latency to the traffic.

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reviewer2170611

Security Architect at a computer software company with 501-1,000 employees

Apr 27, 2023

One feature that is valuable to me from an implementation point of view is that it's very easy to implement.

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KS

Consultant at a tech services company with 1-10 employees

Aug 20, 2019

The best thing about Zscaler Internet Access is the website filtering. In the UAE it's quite an important feature because most of the malware comes through the SQL injection and through downloads from websites. Zscaler helps protect against that.

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reviewer1753680

Architecture Senior Manager at a insurance company with 10,001+ employees

Dec 30, 2021

The data loss prevention feature is the most valuable. It stops our users from inadvertently leaking our customers' data to the Internet or anywhere else it shouldn't go.

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reviewer1941447

Global Head of Information and Cloud Security Architecture

Aug 17, 2022

It is easy to set up the solution.

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Managing Director at Onesecure

Aug 19, 2019

The initial setup was straightforward. The biggest thing for us was to build our own policies. The deployment itself was only a few hours.

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Zscaler Internet Access Cons review quotes

reviewer1247181

Service Manager at a construction company with 10,001+ employees

Nov 10, 2021

The reporting functionality could be a bit easier to use. There is a reporting function, but it's quite hard to do any good reporting, from a user-management perspective. For example, if a department manager wants to know how his department is using the web, there is a way to get the data, but it's quite cumbersome to get it and show it well. And that's true for comparing between departments.

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reviewer1500507

Security Architect at a comms service provider with 201-500 employees

Nov 9, 2021

An improvement would be if they could provide an out-of-the-box experience, like 20 to 30 features all ready to go. In comparison, LogRhythm offers out-of-the-box features. With Zscaler Internet Access, there is firewall IPS, multiple security services, filtering, DLP, and CASB browser isolation. These are things that all users are going to be using. However, when an administrator or architect would start building this, I would definitely need to engage professional services to help clients do it.

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Consultant at Essentra PIC

May 22, 2024

The deployment process of Zscaler Cloud Connector needs to be more user-friendly.

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Zscaler Internet Access

Free Report: Zscaler Internet Access Reviews and More

Learn what your peers think about Zscaler Internet Access. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

823,795 professionals have used our research since 2012.

Sr. Cloud Security Architect at tejain@deloitte.com

Jul 10, 2023

One thing that needs to be improved is their presence in China. I'm not sure if that's a Zscaler thing or if it's a problem with all vendors in this space, but it would be nice to have better coverage in China. This concern is a common one for vendors across the board when dealing with the Chinese market.

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DC

Global Information Security Architect at a engineering company with 10,001+ employees

Dec 9, 2019

I would like to see the ability to choose a pool of IPs for my company, set up rules based on them, and know that those IPs are not used by other companies.

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reviewer2170611

Security Architect at a computer software company with 501-1,000 employees

Apr 27, 2023

There are some performance issues when we add on additional controls.

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KS

Consultant at a tech services company with 1-10 employees

Aug 20, 2019

In terms of usage, here in the GCC, it's still growing a growing market, so the combination of DLP, data leak prevention, to a certain extent is fine. But what it requires is user-based access or role-based access. The solution needs to grow into that, which definitely takes time. There's not an easy way to integrate it, when you have a cloud-based solution.

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reviewer1753680

Architecture Senior Manager at a insurance company with 10,001+ employees

Dec 30, 2021

One thing that they could improve is the ability to import rules from other platforms.

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reviewer1941447

Global Head of Information and Cloud Security Architecture

Aug 17, 2022

In terms of user experience, it could be better.

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Managing Director at Onesecure

Aug 19, 2019

In every cloud service in the world, you have multiple upstream internet providers to create diversity so that if one of your providers fails, your network just continues. In South Africa, there is only one upstream provider, and that's not right. That that's a problem.

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Product Categories

Product Categories

Secure Web Gateways (SWG)

Internet Security

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Product Categories

Product Categories

Secure Web Gateways (SWG)

Internet Security

Popular Comparisons

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Cisco Umbrella vs Zscaler Internet Access

Prisma Access by Palo Alto Networks vs Zscaler Internet Access

Lookout vs Zscaler Internet Access

iboss vs Zscaler Internet Access

Skyhigh Security vs Zscaler Internet Access

Fortinet FortiGate SWG vs Zscaler Internet Access

Forcepoint Secure Web Gateway vs Zscaler Internet Access

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