Trellix Endpoint Security (ENS) Reviews

The features we have found most valuable have been containment as well as the ability to triage agent activities.

The way that signatures work when using this solution could be improved. They could be more user friendly. We would like the ability to select a client's signature from a menu or file share to save time. 

FireEye allows three releases per day which are automated. If the automation fails for some reason, the release fails. FireEye does not allow manual releases. This is why we are moving away from using this solution. 

This is a stable solution.

This is a scalable solution. 

The customer service is good. 

Neutral

I have previously used Symantec at a different company. I think Symantec is the best solution overall. 

The initial setup was quite complex. It took three months for us to roll out the solution. 

The suitability of FireEye for a business depends on the business itself. 
I would rate this solution a seven out of ten. 

We use the tool for endpoint security. 

Trellix Endpoint Security has a full suite of DLP. 

The product needs to reduce the usage of RAM and CPU. 

I have been using the solution for three years. 

Trellix Endpoint Security is stable. 

The solution is scalable and works on Windows, Mac, Linux, and mobiles. 

I am satisfied with the solution's support. 

Trellix Endpoint Security's installation was straightforward. It takes around one to two days to complete the installation. 

We did the tool's deployment in-house. 

I rate Trellix Endpoint Security a nine out of ten. 

We deploy the solution on-premises but we have the roadmap to migrate it on cloud. Initially, everything was on-premises, but we are moving to the cloud, which will be our first cloud migration.

The seamless deployment is very valuable.

The quality of the dashboard could be improved, and the central monitoring dashboard needs improvement. At first, we thought we were getting multiple views. One was a wholly summarized view, and the other was a more detailed view of an endpoint device. Digging into one device's detail is sometimes difficult. Additionally, the granularity of reporting can be improved. The next release could also include an extended mobile connection for the solution.

We have been using this solution for approximately four months.

The solution is stable.

The solution is scalable. Maybe in another six to eight months, we will scale to around 5,500 because we are recruiting more people, so the number may increase.

I have not had any experience with customer service and support.

We previously used Trend Micro. When we were deploying Trend Micro, we faced a lot of difficulties. When we acquired Trend Micro, we had no endpoint security so we had to remove an endpoint and deploy Trend Micro. As a result, deploying Trend Micro was very painful. There were frequent failures in the automatic script that Trend Micro had provided, and it took us about three and a half months to completely cover around 4,000 devices. At the same time, McAfee's deployment was seamless. There might have been an issue, but those issues never escalated. With Trend Micro, the issues escalated frequently.

We switched because of the distinction in scalability, Bluetooth and support. Additionally, one of the reasons we replaced Trend Micro was that we were raising a support ticket every month, which was embarrassing for us. We were losing five to seven tags. PSEs and the response to those PSEs were not satisfied every time.

I rate pricing and licensing a seven out of ten.

I rate this solution an eight out of ten. The solution is good, but the dashboard quality and granularity of reporting can be improved.

We primarily use this solution as cover for mobile devices. I'm the manager of pre-sales and we are resellers and users of this solution. We are low-level partners of McAfee.

The solution provides good mobile device protection and it's great that it's on the cloud. The product is compatible and works for all platforms.

I'd like McAfee to include device control on MVISION. The solution currently lacks mobile device management. The cost of the solution is comparatively high and I'd like to see that reduced. 

I've been using MVISION for one year and working with McAfee solutions for the past 10 years. 

The solution is stable for threat protection. 

The solution is scalable.

The technical support is very good. They are very knowledgeable and also happy to help out. 

Positive

The initial setup is easy and very straightforward. 

There's a USD$1,500 supported annual subscription fee that includes maintenance for anywhere between 51 and 100 users. It's USD$30 per users which I think is quite expensive. 

It's important to be clear about your use case and environment before purchasing this solution. 

I rate this solution eight out of 10. 

We use this solution to enhance our internal defense system, protecting us against malware and advanced persistent threats.

We use the on-premises deployment model.

This solution has helped to protect our organization against security threats.

The most valuable feature of this solution is its simplicity. The triage process is quite effective, and it is compatible with many different systems.

We had a very large problem that has, unfortunately, not been solved. Simply put, when we start the computer the program will not start. We have encouraged FireEye to solve this problem because we have to manually start this product each and every time, and it affects almost thirty percent of our environment. From a security perspective, this is not stable.

After using various components in this solution, I get the feeling that not every part of the whole FireEye suite works perfectly with the other parts. Sometimes you have this functionality where the product has the ability to take data from one part of the solution and use it in different parts. Sometimes, however, you don't have this luxury. The solution needs more suitable dashboards that handle things from different perspectives. For example, a CEO and a technician from operations are completely different. The integration and display of the dashboards have to be done better.

We have had trouble with stability because the program fails to start when the computer does. 

This solution is very flexible and scalable.

This solution needs stronger support in Eastern Europe because of the time difference between, for example, Poland and the United States. It makes it difficult to contact technical support. In order to receive good support, we have to wait until 5:00 pm before we call. Essentially, the vender needs a better presence in more time zones, and 24/7 support would help to fix this.

Technical support has another problem, where the support from the US is better than the support elsewhere. The training and knowledge should be the same, no matter which tech support group you contact. This might be accomplished using a better internal knowledge sharing system.

We did use another solution prior to this, but because we have the entire FireEye suite, we decided to create a more monolithic approach to security using different products. These include FireEye EX and FireEye AX, which are used for malware protection, network protection, and sandboxing. We decided that if these were good enough then we would push more for the endpoints, which is why we adopted this solution.

The installation of this solution is straightforward from my perspective.

I like FireEye products, and they have a huge portfolio for this solution. However, this is not a magic bullet where you can install it and your problems will disappear. The problem is with the people, rather than the tool. From my perspective, you can install every tool, but you need to have a security operations team involved in the process of analyzing, sorting, and eliminating threats.

When we started our project, we had very few people and we have realized that this had to change. The system without human intervention is useless. We needed to build more complex security operation centers to handle false positives, the triage process, and eliminating threats.

The biggest lesson that I have learned from this solution is that people need to be ready and the business needs to be ready to use it. This is not a toy. It is a very mature solution to protect the internals of the organization and it should be treated in this way.

This is not the worse product that I have seen. I've seen many, many bad products. At the same time, this is not the best product that I have seen.

I would rate this solution an eight out of ten.

My company uses Trellix Endpoint Security (ENS) to protect our computers.

The most valuable feature of the solution stems from the fact that it works fine with stability.

From an improvement perspective, I want everything in the solution to be free. I don't consider myself to be so sophisticated when it comes to Trellix Endpoint Security (ENS).

I have been using the trial version of Trellix Endpoint Security (ENS), but I have experience with the tool for around four years. I don't remember the version of the solution.

It is a stable solution.

It is a scalable solution.

I used the solution's technical support and was satisfied with their responses.

I have experience with Microsoft Defender, AVG, and Norton.

The product's initial setup was straightforward.

The solution's deployment by an end user can be done in three minutes.

I recommend the solution to others who plan to use it.

I rate the overall tool a nine out of ten.

McAfee is used to secure my laptop against online threats and malware. It detects and removes any potential issues from the laptop.

It's good that it periodically scans all my drives. I can stay up to date with the status of my drivers and update them if needed.

One suggestion is they should reduce the constant notifications. Whenever I open my laptop, there are too many notifications from McAfee, and it gets annoying.

I would like to see less notifications.

I have been using this solution for about four to five months because I've just purchased my new laptop. It came with the latest version when I got the laptop.

The stability is good. I receive updates regularly, which is quite good.

It's quite straightforward. You have the dashboard to access all the data protection features, so it's easy to use.

The deployment hardly takes two to three minutes.

For the McAfee process, I didn't need to contact anybody. I just needed to switch on my laptop, and it started on its own.

You need to subscribe to McAfee. There's a subscription on a yearly basis. It's not that expensive; it's quite affordable.

I would suggest giving it a try. Overall, I would rate the solution a nine out of ten. Due to the notifications, I would deduct one point. But overall, it's a nine. It's good.

The two primary use cases are towards the process monitor and malware detection for APT (Advanced Persistent Threat).

FireEye Endpoint Security has improved our customers' organizations. Before a customer was with us, they may have worked with Windows Defender. This is for suspicious activity. Then they implement the next solution that is for network monitoring. With that, they deploy the EGX for info security. Now, with these components, they have a lot of visibility on their network and endpoint activity.

The most valuable feature that my customers have found with solution is the capacity to collect all the information for forensic analysis purposes.

In my personal and professional view, I think the reports need more development. They need more details on the reports and more details taking the executive view into consideration.

These reports contain the information that is gathered at the intake solutions. They are more geared for the technician and I think they need more executive information because it is important to talk to the main executives, and for them to see what is happening related to some of those suspicious activities.

I have been using FireEye Endpoint Security for something like 4 years.

In terms of stability, we have had some issue related to the deployment and hardware requirements, because most customers need to revalidate all those requirements. For example, if your deployment was on a hyper B environment, we don't know their server. They decrease in the performance of the appliance because in some cases, the requirements are not specifically stated, including the CP or reserve for those components. For example, I may define that the memory requirement is 16 gigabytes with a specific machine build.

FireEye Endpoint Security's scalability is awesome. I think it is one of the best on that front. This is because many of its steps are related to the optimization of whole the process, it's ratings and solutions with mail, social network, input solutions, and next generation CMM like Kellogg's. All these are on the single platform called FS. I sold a lot. You can see its integration with print solutions. That's very amazing.

We have companies with a lot of endpoints. We think we have something like 4000 agents and 2 main appliances.

Technical support is really great. The support is generally very fast, responding within one day.

The main deployment is very simple because it's related to the deployment of an OVA file. The physical deployment is no problem.

But the deployment needs some special knowledge about the quick console.

Deployment tales about one week or less.

If you compare your solution without the antivirus solution, and the price of the agent, it is a little bit expensive. But when you learn more about the value of forensic analysis, you will pay those costs. The price is expensive compared with other solutions, with the competitors. But it is really fast and really flexible and the user can research the information.

I think they checked out Kaspersky as well.

I would recommend to check how they might pull reports. For example, where the customer modes fall because it's an independent investigation related to an IP.

On a scale of one to ten, I would give FireEye Endpoint Security a ten, because it's the only good option.