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Senior System Administrator at a computer software company with 501-1,000 employees
Real User
Good remote installation and malware detection with the capability to scale
Pros and Cons
  • "The solution scales well."
  • "The solution takes up a high amount of memory and can cause the system to hang."

What is our primary use case?

We primarily use the solution for endpoint security.

What is most valuable?

The remote installation capabilities are very helpful for us. Its automatic installation is a good feature.

The malware detection is very good. 

The features, for the most part, are reliable. When installed as endpoint security, ransomware detected on any endpoint will be automatically quarantined there. It's then disconnected from the network and users are able to clean up that particular wireless area.

The initial setup isn't too difficult.

The solution scales well.

The solution offers good patches pretty regularly.

What needs improvement?

The solution takes up a high amount of memory and can cause the system to hang.

The malware detection, as good as it is, does not seem to be deployed correctly. It's not doing system quarantine. If a system gets attacked by ransomware, it's not going to be quarantined correctly.

If someone wants to filter or asks the system, "Please remove that antivirus we don't want it here," due to the fact that we don't want to work on a specific system, we get frustrated as it won't remove itself. It just starts scanning when we don't want it to and it begins to slow down everything when we need to do important work. 

We would like there to be better reports that we could take to management to have them be able to look at.

Recently, we have seen that Ransomware updating is starting with just SQL services. It would be nice if it was offered across the board.

For how long have I used the solution?

I've been using the solution for about one year at this point. It hasn't been too long.

Buyer's Guide
Trellix Endpoint Security
March 2025
Learn what your peers think about Trellix Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.

What do I think about the stability of the solution?

While the system is stable and we are getting malware protection, we've found that the one big thing is that we are getting performance issues. Every system goes slow. There is a significant slowdown when we install the McAfee agent. That's one of the big issues we're just facing continually.

What do I think about the scalability of the solution?

The solution scales quite well. If a company needs to expand it, it can do so with ease.

How are customer service and support?

We don't get any support from McAfee. If the endpoint server is down or something is not working, or the data is not connected, you may need technical support, however, in truth, we haven't had any type of these problems. From the server-side, it was working perfectly, providing the proper reports. We haven't had any real issues and therefore haven't needed to reach out.

Which solution did I use previously and why did I switch?

I have some experience with Sophos and Trend Micro Apex One. I find them to be a bit better than McAfee in terms of capabilities.

How was the initial setup?

The initial setup is pretty straightforward. It's not overly complex. A company shouldn't have any issues with the implementation process. It's pretty normal, pretty standard.

What other advice do I have?

We're just a customer and an end-user.

We're doing the latest version of the solution. I do not have the version number on-hand.

50% of companies are facing ransomware issues right now. We have also faced that in the past. That's why we have looked into Apex One. We have installed that. All systems are under Apex One. Everything is updated, however, it's not protected as it's not continuously communicating with the data centers. They are not updating the algorithm as they should. They need to make improvements to that part. 

Overall, I would rate the solution eight out of ten.

I'd recommend the solution for companies just working with a few documents, however, if you are an enterprise, you might find that the solution slows down your system and it could affect your work in general.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1063173 - PeerSpot reviewer
Managing Director at a computer software company with 51-200 employees
Real User
Good end-to-end integration, straightforward to set up, and scales with our requirements
Pros and Cons
  • "What I like best is the integrated end-to-end security that works with the security information and events manager."
  • "Technical support is an area that can be improved because sometimes, the response time is a bit slow and the explanation is short."

What is our primary use case?

We use this product for endpoint server protection and content security.

What is most valuable?

What I like best is the integrated end-to-end security that works with the security information and events manager. It's a complete suite.

What needs improvement?

Technical support is an area that can be improved because sometimes, the response time is a bit slow and the explanation is short.

For how long have I used the solution?

We have been using McAfee Endpoint Security for three years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

McAfee Endpoint Security is scalable. We have approximately 3,000 users.

How are customer service and technical support?

We have used technical support in the past and I find that their response time can be a little bit slow. Also, they provide less of an explanation than we expect.

Which solution did I use previously and why did I switch?

At this time, we use the complete suite of McAfee solutions. However, we used to use Trend Micro.

How was the initial setup?

The initial setup is pretty straightforward because it comes with the central admin manager. This means that it can be deployed or pushed from this console.

It takes a couple of hours to roll this solution out to about 500 users.

What about the implementation team?

My in-house team is responsible for deployment and maintenance. There are three people in our support team.

What's my experience with pricing, setup cost, and licensing?

If the price of this product were lower then it would be much more attractive.

Since the maintenance is done by our own team, the price of the subscription should really be cheaper.

Which other solutions did I evaluate?

This is indeed a premium product when compared to others.

What other advice do I have?

Feature-wise, I am happy with this product and we have no plans to change it at the moment. It is a product that I recommend.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Trellix Endpoint Security
March 2025
Learn what your peers think about Trellix Endpoint Security. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
Sandhya Machkuri - PeerSpot reviewer
Associate Technical Solutions Professional at Alliance Pro IT Pvt Ltd
Real User
Top 20
An easy-to-scale and easy-to-deploy solution with excellent features that enhance an organization’s security
Pros and Cons
  • "The product’s stability and security features enhance user protection and organizational security."
  • "The interface is complex."

What is our primary use case?

We use the product mainly for security purposes.

What is most valuable?

The product’s stability and security features enhance user protection and organizational security.

What needs improvement?

The interface is complex.

The product could provide more web or application controls in future releases.

For how long have I used the solution?

I have been using the solution for six months.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The product is easy to scale. More than 50 people in my organization are using the solution.

How are customer service and support?

The product’s support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. The solution is deployed on the cloud.

What about the implementation team?

Three engineers can deploy the tool in three to four hours. The solution needs maintenance.

What's my experience with pricing, setup cost, and licensing?

The product is expensive.

What other advice do I have?

We are using the latest version of the solution. The solution is not that difficult to use. The security levels are good. Overall, I rate the product a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Muhammad Ejaz ul Hassan - PeerSpot reviewer
CEO at RISE Technologies
Real User
Top 5
Helps with data loss but is expensive
Pros and Cons
  • "I feel McAfee Endpoint Security to be a good, mature product."
  • "An area in need of improvement involves the overview, which usually does not enable one to get the value in reports."
  • "The price of the solution is high in Asia."

What is our primary use case?

Overall, we handle the implementation of the solution, taking into account the policy required to secure the network.

We primarily use McAfee Endpoint Security for data loss and endpoint protection.

What needs improvement?

An area in need of improvement involves the overview, which usually does not enable one to get the value in reports.

Upon receipt of the incident, the review is important. Based on this it is possible to construct a workflow for closing the case. 

It is crucial to keep the data inside the department. Receipt of the incident is a pain point since there is a need to engage one's system administrator as part of the data loss protection consent requirements and this involves sensitive information. However, nothing will be accomplished with a system administrator, only with a compliance administrator who is fully knowledgeable. 

What do I think about the stability of the solution?

The solution is not stable and the ecosystem enters the picture for those responsible. Each system is connected in a centralized manner to give a holistic view of one's endpoint and environment. This is how things are at present and it offers a great way of setting things up. But, it poses an issue that a person cannot translate the value of the information once the entire system is integrated into a single console. Nothing will be accomplished in the system if incidents are frequently received but with no correlation between them. There is a need for combining IP analytics with artificial intelligence in respect of these reports. 

How was the initial setup?

The initial setup was complex and required too many servers.

What's my experience with pricing, setup cost, and licensing?

A perpetual license is not an option with McAfee Endpoint Security or anyone else for that matter. 

The price of the solution is high in Asia, in contrast to Symantec, which gives you a 70% discount on the closing of the project. The issue at hand involves the people. McAfee did have some big clients in my country and region. However, it did not have many clients. 

What other advice do I have?

The solution is deployed on-premises since it mostly involves a bank. 

Unfortunately, most clients have chosen to remove McAfee and have switched to Silence because of its ease of use. They are not interested in updates. 

I feel McAfee Endpoint Security is a good, mature product, although the price of the technology poses an issue. In Pakistan and Asia, there is a different kind of field environment than in Europe and the United States. While we cannot offer our clients managed services, which is what everyone wants, in Europe and the United States they can. 

I rate McAfee Endpoint Security as a six out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
IT Engineer at FormatPC
Reseller
Provides good visibility, supports drive encryption, and the threat intelligence capability improves overall security
Pros and Cons
  • "It provides a lot of information and great visibility, with really great options for managing the environment."
  • "The vendor should simplify the way they bundle the products because it's very hard to explain to customers what products contain which features."

How has it helped my organization?

It provides a lot of information and great visibility, with really great options for managing the environment.

What is most valuable?

The desktop firewall is a great product. It can be set to allow only authorized applications to communicate with the internet. In this way, it can block the changes for an unknown application to access our command and control server and to receive encryption keys. It is very good at preventing crypto-malware.

Their drive encryption is perfect.

You can create a complete inventory of all available executable files on the machine and whitelist the ones that you want, then lock the machine so that nothing else can be executed.

The web filtering is quite good at the endpoint level.

The threat intelligence exchange product is great because at the moment malware is detected on one device or other devices and endpoints, our servers are informed about the threats and they will be automatically recognized.

The solution has a ton of products and great features.

ePO can now be integrated with products from other vendors such as BeyondTrust, Boldon James, Titus, and you can even control Microsoft BitLocker. The architecture is easily extended and upgraded.

What needs improvement?

The vendor should simplify the way they bundle the products because it's very hard to explain to customers what products contain which features.

This product requires Microsoft SQL Server as a database and you have to deploy it yourself, then later integrate it with the console. 

For how long have I used the solution?

I have been using McAfee Endpoint Security since it first entered the market, which was several years ago.

What do I think about the stability of the solution?

This is a stable product. I have been working with their console since version 4.6 in 2011 and in cases where it stopped working, I was able to recover easily and it was repaired when the issue was solved. None of them crashed in a way that you could not recover from and fix it. The repairs were always relatively easy.

What do I think about the scalability of the solution?

It is very scalable. We have four or five people in the office, but I have a few thousand workstations that are being protected by it. We have more than 10 ePO consoles, with some on-premises and some on the cloud.

How are customer service and technical support?

We rarely needed to contact support from the vendor. In the situations when we needed some configuration from them, the response was always good.

Which solution did I use previously and why did I switch?

We are McAfee partners, so I have used almost all of their endpoint products.

How was the initial setup?

The initial setup is a little bit complicated, although this is because it has a tremendous number of features. Almost anything that you can think of can be configured.

The time required to deploy an ePO server with endpoint security depends on the number of endpoints in the environment, as well as the business processes. Some things require monitoring and observation over time, but in general, it can be set up over two or three days.

What about the implementation team?

Our in-house team is responsible for the deployment, which requires one engineer on-site. We also provide support to our clients.

What's my experience with pricing, setup cost, and licensing?

The pricing is great and licensing fees are billed on a yearly basis.

What other advice do I have?

In general, it is a really great product and I recommend it. I don't have any objections and most of the users only use perhaps 25% of the features that are available. I cannot remember a time that I needed a feature and it wasn't available in the console.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
General Manager at a tech services company with 11-50 employees
Real User
Offers powerful management tools and has good integration abilities
Pros and Cons
  • "When Intel acquired McAfee they worked on the protocol so that all vendors can work on the same platform. It's a very big improvement in McAfee. All McAfee products talk to each other. Other vendor's products can join this platform as well so it makes it more powerful on the enterprise side for McAfee."
  • "The initial setup is complex. It is a very complex product. You must have experience with it."

What is most valuable?

In terms of features, its internet exchange is also perfect. I mostly like the powerful management tools. It's got a lot of detail, so it's powerful.

What needs improvement?

They don't have any gateway solution. In the past, they did. I think they need a gateway solution to control internet traffic. In the next solution, it will improve the total security, on the network security side if they add this. 

In Turkey, according to regulations, the main platform must stay on on-prem, not on the cloud. Most of the customers are still using the mail gateway solution but McAfee stopped developing mail gateway security. For us, it's one of the missing pieces on McAfee in Turkey. They're right, they saw that mail business is going to cloud but in closed countries, we need a gateway solution. McAfee is missing this.

In the next release, they should add something that converts the endpoint business switch for the endpoints. They can integrate side endpoints and try to add them to an existing endpoint, or maybe they can match all these add-ons on a single agent. 

For how long have I used the solution?

I've been using the solution for 15 years.

What do I think about the stability of the solution?

All McAfee products are stable at the endpoint. That only changed when Microsoft announced a new update, and we can foresee compatibility problems. Normally if McAfee gives 1-gigabyte throughput in production, you will see the performance and stability. McAfee's products generally are stable, when I see the from the production angle. Approximately all of the products are stable.

What do I think about the scalability of the solution?

It's very easy to scale. You can deploy a conservative amount easily. If there are other branches, McAfee is the best solution for that kind of implementation. Scalability is very high. With the cloud solutions available after McAfee acquired Skyhigh, they can also offer a solution on the cloud side. On-prem and also cloud allows McAfee to be a full solution for the customers.

How are customer service and technical support?

Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with technical knowledge. Generally, when I was on the technical side, when I called the support team, in an hour or two maximum someone would connect to the system and start to investigate. In the end, most of my problems have been solved via the technical team.

How was the initial setup?

The initial setup is complex. It is a very complex product. You must have experience with it. If not, installation can be disastrous. You must have experience with it because it's not easy. But if you install it perfectly everything can then be done automatically and it's more powerful.

What other advice do I have?

Everything has been simplified. On the endpoint side, there is also a lot of improvement.

When Intel acquired McAfee they worked on the protocol so that all vendors can work on the same platform. It's a very big improvement in McAfee. All McAfee products talk to each other. Other vendor's products can join this platform as well so it makes it more powerful on the enterprise side for McAfee.

With a knowledgeable technician that has a lot of experience with the product, you won't have problems. If you work with a less experienced person, implementing the solution can become a problem.

I would rate this solution a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Consultant at a tech services company with 501-1,000 employees
Reseller
Valuable endpoint management features and their technical support is very good
Pros and Cons
  • "The new central console is better than the earlier one."
  • "Sometimes, while installing the ePO, we were getting so many errors and I don't know why it happened."

What is most valuable?

I find the endpoint management feature the most valuable. I like the exploit blocking, the anti-exploit.

What needs improvement?

The solution is getting better. The new central console is better than the earlier one. Earlier it was too complex to find out which option was there. So, if there was a search menu for certain things and if I wanted to enable or disable something, I couldn't. Now there's a search menu that I can type into and I can navigate through the menu to where I want to go.

There are still too many options but it is better now.

Sometimes, while installing the ePO we get many errors and I don't know why they happen. So I just want them to work on that part. So that during the implementation there will be fewer errors.

I'm not sure if McAfee supports patching. They could add vulnerability scanning as a feature. I know the setting is already there, but if they could add a feature of vulnerability scanning and patching that would be great.

For how long have I used the solution?

I've been using the solution for 3.5 years.

How are customer service and technical support?

Technical support is very good. I'll say in the Middle East, I don't know about other divisions, but in the Middle East, it's good. If I have a ticket they follow up and give a call. I don't know where support is set up for the Middle East, if it's in the area, but those guys are very nice.

What other advice do I have?

I would like to recommend the solution. It's better, and pricing wise, it's worth it. It's really worth it as compared to other advanced malware security solutions in the market. They are costly, like anything. And the technical support good, even though the solution is new. The solution is not yet mature. Pricing is fairly affordable for all enterprises, big or small. 

I would rate this solution an 8.5 out of 10. Because sometimes it makes machines really slow. There are a lot of features. I enabled all the layers but it sometimes makes systems slow. The solution keeps on adding engines and engines. If they can add everything in one engine instead of having multiple engines, then I would really say the system would work faster. I'd say it's not that bad, but it's not that good. The speed is still better than other versions in the past that came out.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
General Manager (Corporate Services) with 1,001-5,000 employees
Real User
Good endpoint control for network administration but needs better visuals in reporting
Pros and Cons
  • "The most valuable features are the adaptive tech on McAfee."
  • "McAfee Endpoint Protection could improve the word control feature."

What is our primary use case?

I am using McAfee Complete Endpoint Protection to control bandwidth. Any network administrator can do that easily. Control is the best part of Mcafee.

How has it helped my organization?

I need to be able to allow the amount of data used on an authorized user account., i.e. the amount of web data someone uses before a limit. I use other tools for that now.

What is most valuable?

The most valuable features are the adaptive tech on McAfee.

What needs improvement?

In our experience, McAfee Endpoint Protection could improve the word control feature. It is absent from the application. I couldn't do that.

Everything has been fine with the product. It could use better visuals. The tutorial is very limited. They need better training materials and visuals in reports.

For how long have I used the solution?

I have been using McAfee for over three years now.

What do I think about the stability of the solution?

McAfee Complete Endpoint Protection is very stable. 

What do I think about the scalability of the solution?

I don't know how much it can grow. Already you have the basic products that you need for the platform. We have about say 500 endusers and admins altogether. There are around ten admins for the solution.

How are customer service and technical support?

I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch it. They signed the consolation code for us.

I had a very good experience with McAfee customer support. I'm very satisfied.

How was the initial setup?

When I came in, there was a previous manager. He set it up. I had nothing to do with it.

What other advice do I have?

I would recommend McAfee Complete Endpoint Protection. It's an all in one endpoint. You can scale it. You can buy McAfee web control. You can buy other products.

You can increase as many products as you like as you go on. Most organizations don't have it and it makes controlling easier.

On a scale of one to ten, I would rate McAfee Complete Endpoint Protection a solid seven because a ten is perfect. I believe there are opportunities for improvement.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Trellix Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Trellix Endpoint Security Report and get advice and tips from experienced pros sharing their opinions.