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UiPath Platform pros and cons

Vendor: UiPath

4.4 out of 5

914 reviews
98% willing to recommend

Pros & Cons summary

UiPath Platform automates tasks, reduces errors, and enhances efficiency, leading to cost savings and improved productivity through integration with diverse systems. Its deployment is rapid but presents a learning curve and stability issues due to frequent updates. Technical support can be inconsistent, affecting user experience. High licensing fees limit its appeal for smaller enterprises, and integration with third-party applications like SAP and Python could improve for better connectivity.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

UiPath Platform automates manual and repetitive tasks, significantly reducing time and human errors, allowing employees to focus on more value-added activities.

The integration capabilities and pre-built models in UiPath Platform facilitate rapid deployment and development.

Organizations using UiPath Platform experience substantial cost savings, improved operational efficiency, and a high return on investment.

UiPath Platform's flexibility allows it to integrate with various systems and applications, enhancing its usability across different business processes.

Businesses benefit from UiPath Platform by streamlining workflow processes, which results in improved productivity and allocation of resources.

CONS

UiPath presents a significant learning curve, with users often struggling to grasp its complexities, resulting in a longer acclimation period.

The stability of UiPath is a concern, with frequent updates sometimes introducing new issues and the platform being sensitive to changes in user interfaces or systems.

Technical support from UiPath receives criticism for being slow and inconsistent, often leaving users frustrated with delayed responses to their issues.

For small and medium-sized enterprises, UiPath is considered costly, with high licensing fees limiting access to some users who may find alternative solutions more budget-friendly.

Integration with third-party applications, such as SAP and Python, is an area where UiPath needs improvement, as users encounter challenges related to seamless connectivity.

UiPath Platform Pros review quotes

SK

Saif Ul Islam Khan

Sr Managing Consultant at Abacus Consulting

Jun 18, 2019

There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes.

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RK

Software Engineer at a tech services company with 501-1,000 employees

Oct 2, 2018

It is very stable.

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Account Ops Senior Coordinator at a manufacturing company with 1,001-5,000 employees

Oct 10, 2018

I like that it's very flexible, so we can design our automation the way we need to. Some other RPA tools don't really allow us to use all the applications that we use for our team.

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UiPath Platform

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RA

Head of Innovation and Technology at a computer software company with 10,001+ employees

Oct 10, 2018

The speed that in which it can be deployed is something I really like because that cuts down on delivery times. I also like the ease of use. In addition, I like the fact that we can program our own .NET to plug into it and there are APIs for multiple different solutions...

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SG

Sandeep Alexander Goni

Chief Technology Officer at a consultancy with 11-50 employees

Oct 10, 2018

The most valuable features are the ease of use and the UI. It's much better compared to all the competitor applications out there. I've literally used all the applications that are in the market, and UiPath has been, by far, the best. Another prime factor is that scales up horizontally and is on the cloud, on AWS cloud. That's where we host our processes and our services. That connectivity feature, the availability, is a primary winning element.

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VB

Managing Director at a tech services company with 10,001+ employees

Oct 10, 2018

It is very easy to use. We have seen new developers becoming productive in a matter of weeks, not months.

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BJ

IT at a energy/utilities company

Oct 10, 2018

The most valuable feature is automating tasks that are highly repetitive, such as Accounts Payable. It is also easy to use.

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Director of Business Systems at a financial services firm with 501-1,000 employees

Oct 10, 2018

Valuable features include the OCR capabilities, to take somewhat structures data and put them into more structured data so that we can do our analysis. Another is screen scraping and, finally, the overall process of integrating it with other applications that we use in our analysis. It has also exceeded our expectations in the fact that it's a lot faster to implement than we thought it would be.

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CS

Chakradhar Sriperumbudur

Sr Vice President at a tech services company

Oct 10, 2018

It is easy to use and quick to install.

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TW

Tax Systems Manager at QuikTrip

Oct 10, 2018

UiPath Academy RPA training is well put together. It paces well, not too fast nor too slow. You are constantly given new things to experiment with and things to learn which keep you interested, engaged, and moving forward.

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UiPath Platform Cons review quotes

SK

Saif Ul Islam Khan

Sr Managing Consultant at Abacus Consulting

Jun 18, 2019

Tech support takes time replying to queries. It should be improved.

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RK

Software Engineer at a tech services company with 501-1,000 employees

Oct 2, 2018

I want to improve machine learning.

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Account Ops Senior Coordinator at a manufacturing company with 1,001-5,000 employees

Oct 10, 2018

There are a lot of solutions in UiPath where we have to know some programming languages. I'd like to cut some of that out, with features that perform those tasks without having to know programming languages. I work a lot with my team members who don't really know programming that well, and I have to walk them through how to do different coding things to effectively develop their RPA.

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UiPath Platform

Free Report: UiPath Platform Reviews and More

Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

885,376 professionals have used our research since 2012.

RA

Head of Innovation and Technology at a computer software company with 10,001+ employees

Oct 10, 2018

Some of the releases have been a little shaky.

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SG

Sandeep Alexander Goni

Chief Technology Officer at a consultancy with 11-50 employees

Oct 10, 2018

The Citrix automation - the way that it's fragile right now - if that could be made stronger and more stable, that would be icing on the cake for UiPath.

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VB

Managing Director at a tech services company with 10,001+ employees

Oct 10, 2018

One of the things that many of our clients ask us about is security. Some of them are really struggling with how to do multi-factor authentication. A robust and solid approach for dealing with multi-factor authentication would be one of the things we would like to see.

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BJ

IT at a energy/utilities company

Oct 10, 2018

I would like it to better handle updates from other systems, whether it's SAP or a website. That's the thing that we struggle with. Anytime a system changes, we have to go in and modify the code.

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Director of Business Systems at a financial services firm with 501-1,000 employees

Oct 10, 2018

I would like them to continue to build and make Studio easier to use for non-technical people.

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CS

Chakradhar Sriperumbudur

Sr Vice President at a tech services company

Oct 10, 2018

There are certain areas that we need to see improvements: performance, efficiency, and complex environment.

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TW

Tax Systems Manager at QuikTrip

Oct 10, 2018

We should receive a list every time transactions are performed, and it would be nice if we wouldn't have to format it every time the robot sent us a spreadsheet.

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Show 10 more reviews (out of 887)

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