No more typing reviews! Try our Samantha, our new voice AI agent.
UiPath Platform Logo

UiPath Platform pros and cons

Vendor: UiPath
4.4 out of 5
Badge Ranked 1

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

UiPath Platform significantly reduces manual effort and increases efficiency by automating repetitive tasks and processes.
The platform's robust capabilities in data extraction, especially through Document Understanding, provide valuable insights and streamline workflows.
It enhances the scalability and stability of operations, enabling businesses to handle a large volume of tasks effectively.
UiPath Platform supports a comprehensive suite of features that facilitate rapid deployment and development of automation, thus ensuring quick return on investment.
The extensive training and support from UiPath Academy and community actively contribute to the growth and proficiency of users.

CONS

Many users feel that the UiPath Platform's licensing costs are high, limiting access to its features.
There are concerns about the integration capabilities of the UiPath Platform with other systems, especially Microsoft applications and SAP.
There is a steep learning curve for business users, making it challenging for non-programmers to fully leverage the platform.
Users have reported that the technical support for the UiPath Platform is often slow and inconsistent, leading to frustrations.
Frequent updates and changes in the UiPath Platform can result in instability and compatibility issues, causing disruptions for users.
 

UiPath Platform Pros review quotes

SK
Sr Managing Consultant at Abacus Consulting
Jun 18, 2019
There is no coding at all required to implement a complex business process. If you have some programming background, it will help you. However, if you are a business user, you can still develop simple processes.
RK
Software Engineer at a tech services company with 501-1,000 employees
Oct 2, 2018
It is very stable.
AccountOe4fd - PeerSpot reviewer
Account Ops Senior Coordinator at a manufacturing company with 1,001-5,000 employees
Oct 10, 2018
I like that it's very flexible, so we can design our automation the way we need to. Some other RPA tools don't really allow us to use all the applications that we use for our team.
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,576 professionals have used our research since 2012.
RA
Head of Innovation and Technology at a computer software company with 10,001+ employees
Oct 10, 2018
The speed that in which it can be deployed is something I really like because that cuts down on delivery times. I also like the ease of use. In addition, I like the fact that we can program our own .NET to plug into it and there are APIs for multiple different solutions...
SG
Chief Technology Officer at a consultancy with 11-50 employees
Oct 10, 2018
The most valuable features are the ease of use and the UI. It's much better compared to all the competitor applications out there. I've literally used all the applications that are in the market, and UiPath has been, by far, the best. Another prime factor is that scales up horizontally and is on the cloud, on AWS cloud. That's where we host our processes and our services. That connectivity feature, the availability, is a primary winning element.
VB
Managing Director at a tech services company with 10,001+ employees
Oct 10, 2018
It is very easy to use. We have seen new developers becoming productive in a matter of weeks, not months.
BJ
IT at a energy/utilities company
Oct 10, 2018
The most valuable feature is automating tasks that are highly repetitive, such as Accounts Payable. It is also easy to use.
Directora76e - PeerSpot reviewer
Director of Business Systems at a financial services firm with 501-1,000 employees
Oct 10, 2018
Valuable features include the OCR capabilities, to take somewhat structures data and put them into more structured data so that we can do our analysis. Another is screen scraping and, finally, the overall process of integrating it with other applications that we use in our analysis. It has also exceeded our expectations in the fact that it's a lot faster to implement than we thought it would be.
CS
Sr Vice President at a tech services company
Oct 10, 2018
It is easy to use and quick to install.
TW
Tax Systems Manager at QuikTrip
Oct 10, 2018
UiPath Academy RPA training is well put together. It paces well, not too fast nor too slow. You are constantly given new things to experiment with and things to learn which keep you interested, engaged, and moving forward.
 

UiPath Platform Cons review quotes

SK
Sr Managing Consultant at Abacus Consulting
Jun 18, 2019
Tech support takes time replying to queries. It should be improved.
RK
Software Engineer at a tech services company with 501-1,000 employees
Oct 2, 2018
I want to improve machine learning.
AccountOe4fd - PeerSpot reviewer
Account Ops Senior Coordinator at a manufacturing company with 1,001-5,000 employees
Oct 10, 2018
There are a lot of solutions in UiPath where we have to know some programming languages. I'd like to cut some of that out, with features that perform those tasks without having to know programming languages. I work a lot with my team members who don't really know programming that well, and I have to walk them through how to do different coding things to effectively develop their RPA.
Learn what your peers think about UiPath Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
886,576 professionals have used our research since 2012.
RA
Head of Innovation and Technology at a computer software company with 10,001+ employees
Oct 10, 2018
Some of the releases have been a little shaky.
SG
Chief Technology Officer at a consultancy with 11-50 employees
Oct 10, 2018
The Citrix automation - the way that it's fragile right now - if that could be made stronger and more stable, that would be icing on the cake for UiPath.
VB
Managing Director at a tech services company with 10,001+ employees
Oct 10, 2018
One of the things that many of our clients ask us about is security. Some of them are really struggling with how to do multi-factor authentication. A robust and solid approach for dealing with multi-factor authentication would be one of the things we would like to see.
BJ
IT at a energy/utilities company
Oct 10, 2018
I would like it to better handle updates from other systems, whether it's SAP or a website. That's the thing that we struggle with. Anytime a system changes, we have to go in and modify the code.
Directora76e - PeerSpot reviewer
Director of Business Systems at a financial services firm with 501-1,000 employees
Oct 10, 2018
I would like them to continue to build and make Studio easier to use for non-technical people.
CS
Sr Vice President at a tech services company
Oct 10, 2018
There are certain areas that we need to see improvements: performance, efficiency, and complex environment.
TW
Tax Systems Manager at QuikTrip
Oct 10, 2018
We should receive a list every time transactions are performed, and it would be nice if we wouldn't have to format it every time the robot sent us a spreadsheet.