UiPath Reviews

We use AI mainly around sales processing and document understanding. Our current use cases involve traditional automation, processing different orders, order formats, languages, and language translation, and creating actual orders in any ERP solution.

We've done a Communications Mining POC, and we think that's promising, but we haven't used UiPath's process mining because we have another solution for that. 

We were already using a competing automation platform when we implemented UiPath. UiPath is a more cloud-based solution. We're biotech regulators, so we're trying to adopt new innovations as quickly as they are released. Regarding challenges, we're trying to simplify and automate processes to achieve a higher value and make problem-solving more seamless.

We engage our employees in automation in two ways. At the enterprise level, it's more about making it easy for there to be a centralized intake of opportunities and focus on the value of what comes through. Citizen automation is about empowering and training them on how to use it so they can build more. 

Our organization has experienced productivity increases, financial savings, error reductions, and streamlining of many processes in finance and accounting with UiPath automation. It has helped free up staff time so that they can focus on more value-added work, and when automations don't function as expected, employees can be upset because they don't want to return to previous manual methods.

I don't know about shareholders, but employees who learn to build automation can do more value-added work. It makes them happy. Customers within the company can have people in their teams spend their time on more value-added work, and they have better transparency.

RPA is always good, and UiPath's Document Understanding is interesting. We used the old model, but the new modern Document Understanding is much easier.

UiPath could offer better support for operations. It has all these cool features, but when you still need to build and run these bots. You need to have more features that make it easier to run bots, and they require fewer people to maintain. 

We have used UiPath since 2020, so it has been nearly four years.

The solution is stable, with, for example, only a thirty-minute outage in three years.

It is scalable, but successful scalability depends on how you build automations.

We have premium support, which provides excellent customer service. Our technical account manager is amazing, and that's one reason we keep paying for premium support. 

Positive

We previously used Automation Anywhere and switched to UiPath because it was easier for developers to use and could integrate with more products.

It was complex because UiPath didn't have a biotech-specific offering. We were the first biotech company to use this, so we had to develop a product that would work for companies under regulation. We needed something called delayering. We had to educate UiPath on what it means to do this for health care and biotech.

UiPath helped us save around 500,000 thousand hours. Over our entire automation journey, that amounts to an estimated $25 million worth of productivity hours.

The pricing is very expensive, making it challenging to continue using UiPath when competitors like Microsoft offer cheaper alternatives like Power Automate. Why continue to use UiPath when you're paying three to five times more? 

I would rate UiPath a nine out of ten.

We use UiPath for intelligent automation integrated with machine learning models.

We previously did many of these processes by hand, and our team found that frustrating because it took a lot of time. There was a chance we could have errors in reports that are critical to the organization. UiPath processes are around 90 percent accurate. Since we implemented UiPath, it has become essential to our organization, and we cannot live without automation now.

UiPath has helped us reduce our on-prem footprint. Its AI functionality has helped us automate more processes while speeding up digital transformation and reducing costs. UiPath has saved team members' time, allowing them to spend more time on valuable tasks instead of tedious, repetitive jobs. 

What I like the most about UiPath is that we can build custom activities. If we want to customize functions based on our logic or use case, we can do that. 

We also like the UiPath community. It's the best help you can find online. If you have any issues, you go to the UiPath forum to find answers to existing questions. If you can't find the answer you're seeking, you can post your question and get an answer quickly. The UiPath Academy has some hands-on activities to practice, and they offer a certification. It's a great way to grow your knowledge. One drawback is that the cost of the certification exam is pretty high. 

The most valuable features are document processing and integration with AI/ML models. Using the solution's AI functionality was a bit challenging initially, but once we researched how to use the intelligent automation, it was fairly simple. Overall, building automated processes is easy. The end-to-end automation capability is crucial for large organizations because it reduces time and energy. 

We use intelligent automation for things like document processing. There is a validation center where the ML model extracts some values, and we can validate if it's correct. That aspect could be improved a little. The percentage of values extracted without validation could be increased. It's currently an attended process, but they should give you the option of making it unattended. 

I have used UiPath for more than four years.

I rate UiPath eight out of ten. 

I rate UiPath 7.5 out of 10 for scalability. 

I rate UiPath support eight out of 10. 

Positive

I have used Automation Anywhere. It's also a good solution that's easy to use, but I like UiPath a little more.  I prefer UiPath because I've done more projects on it.

Deploying UiPath is straightforward. The implementation took a few months because our use case was so complex, and we had to optimize the processes to make them more efficient. Our development team has four people. After deployment, the bots require some maintenance. Admins need to update the automations and ensure the bots are running. 

We've realized considerable time savings with UiPath. We were previously reading and inputting information from documents manually. One document took almost two or three hours. UiPath automation brought that down to two or three minutes. 

UiPath is relatively expensive. It's not expensive if you only need to automate one or two processes, but if you need to use more, it's somewhat costly. There's also a free community version.  

I rate UiPath eight out of 10. My advice for new UiPath users is to complete the training first. Get all the knowledge you need to implement automation before you start working on it. 

We needed a solution for users that had too many manual tasks. We're in a large bank, and there are tasks like account opening or other items that can be automated using the UiPath system. It can handle auditing as well. 

We've been able to increase productivity time by using UiPath. It saves time and costs. 

Previously we used the classic activity. UiPath modified the activity and it made it easier to do the development and create accurate products for the customers.

It's easy to build automation using UiPath. There are a lot of ways to make an automation, compared to other tools, like Automation Anywhere and Power Automate. It's very flexible. We can use different codes and use Excel modifications. It's very comfortable to use. 

In UiPath, we've developed a developer foundation and developer processes. If there are modifications to what has been done or ideas for new ways to do something, we embrace that. 

We can implement end-to-end automation. It's important for us. We do need to study the process and then create a process that is a better solution. Our users can study the whole process and come up with solutions and best practices for building automation. The best way to do it is to have one person handle the end-to-end automation so that there is no confusion in the process.

The UiPath Community is helpful for users. It's an advantage. It helps share knowledge. We're able to find the best solutions for issues with it. 

We've used the UiPath Academy courses. It helps users to study UiPath: what it is, how to use it, and how to build solutions effectively. It's great for users who want to study and be more confident in the development process. 

It has helped us reduce the cost of digital transformation. When we have more people, we need to pay more salary, and it takes more time. Using UiPath, we can save valuable time and reduce costs. What a man can do in one hour, UiPath can usually do the same task in half the time. 

It reduces human error. Sometimes people aren't in the right mindset. If they are tired, for example, they can make mistakes. However, a bot always does everything the same way. 

I'd like to see the accuracy improved. Sometimes the development works fine. Other times, it requires some small changes in the development. 

They could add enhancements in AI technology that could be helpful for everyday developers. 

I've used the solution for three years. 

The solution is stable for the most part. I'd rate it eight out of ten. Most of the time, it's working fine. However, sometimes we have small problems with the data connection or pushing data. It can be difficult to identify the orchestrated things. 

We have about ten people on our team servicing clients with UiPath bots. There are three senior developers. We have bots across multiple locations. 

I'm unsure if the solution scales well. 

We sometimes have to ask a lot of questions as the accuracy can be missing. When they provide us with a solution, there are options between classic and modern. It might take a while to fix things or if there are issues again and again the customers can sometimes be disappointed. 

Neutral

I've used Microsoft, Automation Anywhere, and Blue Prism. I'm most comfortable with UiPath and Power Automate.

Power Automate is developing a lot of its own solutions right now for Microsoft. I find UiPath more advanced than Power Automate and Automation Anywhere, which don't have as many features. Power Automate is the most comparable to UiPath. 

The main disadvantage to UiPath is the cost, which is really high. 

When we do the deployment, we have to take into account security, et cetera. It concerns us when we're talking about using the cloud. There may be particular processes we cannot do on the cloud. 

One good developer is all you need for maintenance. If you have to update the system or do a modification, we need to update UiPath. So there is maintenance required and a person does need to watch the process. We provide the maintenance.

Currently, our vendors are doing the installation. After it's installed, we provide all of the bots and processes. 

I don't have any metrics in relation to ROI. 

The licensing is very expensive for UiPath. Many clients are going with Power Automate or Automation Anywhere based on the high cost of UiPath. 

We're an end-user of UiPath. 

Currently, we aren't using AI technology in our solution. However, I like the idea of it. We'd maybe be able to resolve redundancies with it in the future. It may be on our roadmap in the future. 

I'd recommend UiPath. It's very accessible. I use a lot of products and this is the best product to give to customers overall. 

I would rate the solution nine out of ten. 

We have multiple use cases, including banking and finance. We are primarily taking data from PDFs and manipulating it in Excel, but we also build some UI-related automations. 

UiPath has saved my team some time by streamlining our processes. Previously, it took nearly a month to complete the accounting processes, but we've reduced it to one week. Before we implemented UiPath, they were working day and night to complete the task, so it reduced the time by almost 90 percent. We're further refining the process to reduce the time to five or six days.

The solution has reduced human error, which also saves us some time because we don't need to go back and correct mistakes. It's almost 100 percent error-free. It saves us money from server costs when we automate processes because there are typically so many people working on the same task. It reduces payroll costs. 

The UiPath Academy offers multiple certificates, which is excellent because we're asked for certifications during our interviews and audits. We've completed most of the UiPath Academy course. There's a foundational certification, and UiPath offers additional courses when they launch a new feature. We can get a deeper understanding of that particular function. The best thing is that it's free, and anyone can access the academy courses. 

UiPath's interface is excellent and accessible to new developers. It's easier for beginners to learn, and the learning curve is shorter compared to other tools. If you know Python and any other programming language, writing custom scripts is simple. Other solutions like Robocop and Power Automate have less flexibility in the scripting languages you can use.

We can implement end-to-end automation in most cases because we can use a different language if we encounter any limitations. For example, in one of my projects, we had an issue extracting the data from a scanned document. After reading that scanned copy, it couldn't pull the correct number. We could clean the image using Python scripting, and recreate it so that the output was correct. If we reach a hurdle we can't get over, we can switch to a different scripting language. 

UiPath's community is another thing that sets it apart from other RPA tools. Whenever we get stuck on something, we can go to the community to see if others are facing the same issue. There are many queries in that forum. That's how my team often solves an issue. The forum will have the solution 90 percent of the time. It's a fantastic resource. 

UiPath could improve machine learning for its Document Understanding module. We have to train that model to pull the data from different digitized or non-digitized documents. The classification could be improved, but I'm not sure how they could make it better. 

Sometimes, we get an error when we are developing something in the UiPath Studio for Salesforce. It gives me an error when I create one line of code, but I don't get the error when I make the same line of code again. We also get some bugs when UiPath adds new features. If we're developing multiple activities on one core, it can slow the response times a bit, and it will take more time when we try to download the dependencies or other packages. 

If we're doing UI-related automation, updates to the website might remove a specific UI element, and it affects the code. That's a drawback to using UiPath for a website.

I have used UiPath for more than four years.

There are some performance issues during development. When we transfer a process from one machine to another using GitHub, it will work fine on my machine, but it will take time for the other developers to redownload the particular dependencies. It is not going to update immediately. 

I rate UiPath nine out of 10 for scalability. 

I rate UiPath support seven out of 10. Their frontline support agents don't know that much and often cannot recognize the issue. After contacting UiPath two or three times, they finally assigned us a technical person who could resolve the issue within twenty minutes. However, it took two or three days altogether. Our bot wasn't functioning for that entire time. 

Neutral

I have used other RPA tools, including Robocorp, Power Automate, and Automation Edge. UiPath is great for data manipulation. When we want to take values from tables like columns and rows, it's effortless because it's using the .NET language. I use Power Automate and Robocorp because some clients need to develop their processes with these tools. 

UiPath is better than the alternatives, but some of the other tools perform better. For example, if I have the same code in Robocorp and UiPath and run the processes at the same time, Robocorp will complete faster if we're only considering UI-related automation. In most use cases, it's the same, but Robocorp is a little bit faster when automating UI-related processes because it's directly selecting that particular UI element. 

If I want to click to the next page and process the data, it will be faster in Robocorp. In UiPath, it's easier to develop the code and configure the bot, but Robocorp is faster. 

Deploying UiPath is easy. Only one person is needed to install it. It takes around two or three hours to install and configure the solution because the file is larger We have to download UiPath Studio and other components

UiPath requires some maintenance. If the process involves a user interface, we need to adjust it when the website is updated and a UI element is changed. When that happens, we need to update the code that references that particular UI element.

UiPath is expensive compared to other solutions like AutomationEdge, which is cheap. Last year, it wasn't too high, but I believe they updated their licensing model, making it very costly.

I rate UiPath eight out of 10. UiPath is an excellent tool, and you can get support quickly from UiPath. One thing I would note is that you can negotiate with UiPath for lower initial costs, but they will likely increase the price after you enroll. 

I am a UiPath developer. I have automated web-based processes like HR and finance. I have also worked on a use case consisting of web-based automation, Excel automation, and email automation.

The solution reduces FTEs in processes that require 100 people for repetitive tasks. It really helps customers to reduce human effort and guides the robot to do efficient work within the schedules.

It's very easy to manage and automate Orchestrator because it allows plug-and-play models and drag-and-drop approaches.

UiPath should be able to adapt to other operating systems like Linux or macOS. The tool must reduce the activity required for workflow design. It should be made similar to Visual Studio. It should provide a better way to analyze the recursion functions.

I have been using the solution for six years.

Compared to Automation Anywhere or other open-source tools, UiPath's stability is very good. However, when it comes to very complex hybrid automation with high-density bots, where we require many third-party applications, UiPath cannot handle such scenarios.

PDF automation is very complex. Either we will have to use a third-party Python script, or we will have to build a custom OCR. We require good programming knowledge. The product must improve its stability. I don't see much stability. Though it is available in an environment like Mac, it is not up to the mark as it is in Windows.

The product is scalable.

First, we validate with the logs. In logs, we have to identify certain categories of errors. From there, we identify the root cause. During development, we rename all the activities to appropriate annotations so that we can backtrack them accordingly. If there are any exceptions, it is passed on to the Global Handler. If any error occurs, we email the support team with a screenshot. For example, if ten transactions have been processed and there is a system exception, we immediately send a screenshot to the support team.

Positive

The initial setup was straightforward. It did not include the CI/CD pipeline. There were two machines. One was the developer, and the other was the production machine. We had to deploy it into the production machine. An Orchestrator admin and a developer are enough to deploy the solution.

To deploy the solution, we create the package and describe the overall process. We compress it into a new package and assign the robots with the machine key. Then, we create certain asset queues for the processes and upload them into Orchestrator.

Once all the assets are created, we assign a VM to the package. Then, we upload the package and map it to the process name. We add triggers if required, and if any change request comes, we raise the request, the manager approves, and we proceed with the implementation. It is very easy to maintain the product if there are no version changes in the applications.

The licensing cost is very high.

UiPath's cost is very high. When we transfer the knowledge of a robot to another, certain images are not available. It's difficult to identify the XML collectors. A proper annotation or guidance must be given to the user. When a new version is updated, the tool becomes slower. It is very difficult to maintain version history because of the bulk update activities. If we want to convert from Windows to Windows legacy, it is very difficult.

We get the input files from emails. We read the input files, extract data from the template, and open it in the browser. We worked on an engineering product. We used UiPath to get information about the testing and the model's integrity. Certain information was in the Excel file. We had to extract information on whether the model had to be tested with plastic or without a plastic cover. There were drop-down messages. We captured the values and injected the JavaScript modules to autofill the data.

Once the testing was created, we created a sample order. We filled out a form from the input file, gathered all the details into a summary, and wrote an HTML code for it. Then, we sent it to the client and informed them that the test had been created successfully.

For SAP, we did an auditing type of automation. For example, we automated payments and filled in all the information from the template. Then, we had to propose, settle, and release the payment. In SAP, we are using VBScript also. It has some complex scenarios.

If it is a PDF type of automation, I would recommend the latest technology called Document Understanding. I can define and train the fields using certain anchors and then go with extractions. Machine learning models are also possible. It would be the best way to do a PDF automation.

Calling an API would be the right choice if it is an API approach. If we have been asked to download certain files from SharePoint, we create a custom Azure application. We define secret keys, certificates, and IDs. We define certain API permissions. Then, through UiPath, we install Microsoft 365. We can then download the file. If the process is more complex, ABBYY is the best choice.

Building automation using the solution is easy. We need a little bit of programming knowledge for complex or hybrid automation. For easy automation, plug-and-play connectors and activities are readily available in the solution. We just have to get trained and use them.

UiPath speeds up digital transformation and reduces the cost of digital transformation up to a certain extent. We required a ticket-tracking system where we needed additional third-party software like OneDrive and Office 365 to be installed. For Box drive, we had to install SDK. We also had other solutions like Google Drive, spreadsheets, and Zoom APIs. The solution has helped a lot to minimize our on-premise footprint.

It enables us to implement end-to-end automation. It is important for customers because they want to avoid repeated tasks. If a customer wants to search for an email and upload it in a different portal, they might have to open multiple pages. However, if we choose end-to-end automation, things can work in the backend. The Picture-in-Picture mode in UiPath allows the user to work parallel to automation. So, while the robot runs, the user can do their work parallelly.

I have not used the AI functionality much. I have used AI for a POC of a custom model where I had to identify objects from an image. There were many questions like how many people were in the image, how many cars were there, how many street lights were there, and how many fruits were there. I had to find the count of the people or objects and their confidence scores. It was a small POC with the object detection model built with Python.

The product has helped to stabilize standard and structured processes. If the data is unstructured or unorganized, we use ABBYY as a third-party application. We have to train and classify all the assets and forms. The robot trains the modules using the connector and converts the semi-structured data into structured data. We can make automation more scalable using third-party applications. The cost is very high, though. UiPath is not that stable.

I have used the Academy courses. I have also completed enterprise training and acquired a certificate as an RPA developer. UiPath has a very good community. If we get stuck on anything, we can get solutions for our problems. Currently, ChatGPT is also helping us in many ways. My UiPath skills are really good. I keep doing R&D on AI Fabric, automation, and other features. The community helps me to learn.

A little bit of programming knowledge is a must to use the tool. A level one automation or a straightforward case with repetitive tasks does not require much programming knowledge. The user can use the solution if they have knowledge about the dynamic selector and wildcards. They should have a little bit of fundamental knowledge of computers and automation.

Overall, I rate the solution an eight out of ten.

We use UiPath for PDF annotations, Excel detections, and filtering data.

UiPath can be deployed on-prem or in the cloud. We are primarily using UiPath on the cloud.

The ability to build automation using UiPath is moderate depending on the complexity of the task.

I used UiPath to locate patients that were suffering from Cholera and the automation helped reduce the number of emails and human error.

UiPath enables us to implement end-to-end automation.

Having the ability to implement end-to-end automation is good.

Compared to other tools, UiPath's user community is strong, and we can consistently find solutions to any inquiries we may have.

UiPath has assisted us in minimizing human errors, saving time and money, and enhancing our client relationships by ensuring the timely delivery of our services to clients.

It has helped us reduce our on-prem footprint which is important.

The Academy courses are great and we use them to grow our skills.

The AI technology enables us to efficiently decrease the significant amount of duplicated or inaccurate patient data and quickly delivers precise and reliable results.

The AI has reduced approximately 50 percent of the errors and has provided accurate output in less time.

UiPath has sped up and reduced the cost of our digital transformation.

Our errors have been reduced by 20 to 30 percent.

UiPath has freed up some of our employee's time by 20 to 30 percent and automation has helped reduce human resources.

UiPath has saved our organization money.

The AI capabilities are the most valuable feature because it reduces human error so we can easily maintain our pipelines and we have a 99.99 percent output early.

I would like UiPath to have an offline mode where we can continue to work when there are maintenance issues.

I have been using UiPath for almost three years.

UiPath is stable.

UiPath is highly scalable.

The technical support is great.

Positive

I previously used Microsoft Power Automate but the UI was not good. Also, the user community and commerce support is better with UiPath.

The initial setup is moderate depending on the requirements. An average deployment takes us around 15 minutes.

The implementation is completed in-house.

We receive up to three times the return on investment with UiPath.

The cost of UiPath is reasonable.

I give UiPath a ten out of ten.

UiPath requires minimal maintenance and when it does the Vendor sends us a pipeline if there is an issue with our update.

I recommend UiPath.

We are an agency, and we implement it for our clients. We are not a direct reseller of UiPath. We manage the marketing services and the operations for some companies, and we provide the service of implementing it without having any contracts with UiPath. It is just a service from us.

It is being used in almost all industries and departments, but we have been focusing on finance and operations, such as handling the orders, getting invoices, reading invoices, and managing the orders. We use OCR to read invoices and process them. We also use it for the service department. UiPath is perfect for service and finance.

It is deployed on the cloud and on-premises.

It is very easy to build automation by using UiPath. It is very easy to use. It is different from other platforms, such as Automation Anywhere, which are more difficult to use. The user interface of UiPath is more smooth and easier than the rest. It is easy to build automation without any coding knowledge.

It is helpful for end-to-end automation. We can start with the automation of a simple task, and we can get deep insights and discover new tasks to be automated.

It saves time and money for us and our clients. It has improved the data entry accuracy and minimized the work, human errors, mistakes, and risks. We don't have mistakes anymore. The time saved is now being utilized for more logical things that a person should be doing. 

We are having deeper connections and relations with our clients after using UiPath and fully transforming their operations. It helps with digital transformation without needing any other tools. It can be enough to successfully do digital transformation and achieve success, which increases the customer satisfaction score and saves a lot of time and money. 

Their automation cloud offering has decreased the time-to-value. You can start seeing the effect of UiPath and the automation in the first month. Especially the businesses that have never automated their tasks and never used AI and machine learning for their operations can see the effect in the first month. It is incredibly effective in many aspects, such as time, money, operations, and risks of mistakes. We are able to speed up all the operations. It has improved our communication with the clients. We are able to resolve customer errors and deal with tickets faster.

Their automation cloud offering helps to decrease the total cost of ownership, but other tools also have the same benefit. It saves us a lot of money when you use it with big data or a large volume of data sets. We had an on-premises setup for other clients, but it required big servers and containers to handle a large amount of data. 

If it wasn't a cloud offering, and it was only on-premises, we would be spending thousands on other platforms on hosting and deployment. On-premises setup requires a lot of processing speed and bandwidth and large disk sizes. The cloud offering is not very heavy. So, it saves a lot.

It helps with fast innovation when it comes to automation. It has a lot of intelligence. I could find use cases that I never thought could be done with UiPath, or I never thought could be automated. UiPath helped me to discover the use cases to automate almost the entire operation.

We use the UiPath Apps feature, and it has helped to reduce a lot of workload, not only for us but also for our clients. This was one of the main features that everyone loved. We used it at the beginning for building apps for the clients to handle the workflows. We didn't need expert developers to do this because it is low code. It helps us create professional applications for our internal use and for our clients. Our workload is reduced by 250% by using the UiPath Apps.

I can use the templates to create apps in no time. I can prototype an app with drag and drop. There are multiple templates, and with drag and drop, I can easily build apps and put features and automation that are otherwise time-consuming.

With attended automation, we get the benefits of our employees and robots. The robots provide digital assistance to our employees. We can create robots to assist our employees, and we can create integrations with the ERP and other software for a fast and smooth operational workflow.

We love the AI inside UiPath and the AI center. With the preconfigured templates and out-of-the-box models and templates offered by UiPath, we can take everything to production quickly. Its AI is the main thing that helps us discover what automation needs to be done after deploying it for one week or two weeks and letting our users and our clients work normally. From the insights and the screen recording, the AI starts to learn and recommend what we can do. With the very deep insights that it provides, we are able to find automation opportunities.  We can use AI for decision-making. We are able to make better decisions based on the insights from user interactions, data, and performance.

It speeds up digital transformation. I personally find it enough to do simple digital transformation. 

The UiPath marketplace is valuable. I can easily find templates. They are easy to use, and I am ready for work. When I implement it for clients who have no experience at all, they can easily work with it by using the templates from the marketplace. They don't need to be an expert or have a lot of experience. Anybody can use it without good knowledge.

I love it for the deep artificial intelligence that it has. It has the AI to recognize the processes, analyze all the workflows through user interactions, and discover automation opportunities. It is very intelligent in these aspects.

UiPath's deployment is one of the easiest ones, which is very beneficial for us. It is the key factor in convincing the customers and clients to do digital transformation. When we explain and show them the capabilities of UiPath and the use cases based on different industries, they get convinced. They ask us to implement it for them, which opens the door to do other services for them. One of the highlights for us was being part of the Egypt digital transformation campaign. As a part of this campaign, we implemented it for three government institutions. It was a big achievement for us to be part of it and do this for them. It was based on the UiPath presentation and the explanation of its capabilities. As soon as they got convinced, they invited us to start implementing it.

The UiPath team is incredibly fast, and they are very good at handling the community and the requests for improvements and development. They do the updates frequently, and they fix bugs and listen to the customers.

I don't have critical dislikes, but there is a scope for improving it. Its deployment is easy but there is a learning curve in the beginning. Its onboarding isn't easy, and there is no onboarding guidance. They need to take more care of the onboarding guidance and improve it. It is user-friendly for me and for most people, but for people who have zero programming knowledge, it is hard. They have to turn to the community and other places for knowledge.

Its documentation is good and helpful, but it is not perfect. It is good for people who have basic knowledge about it. 

I have done UiPath Academy courses. I liked them, and for me, they were easy because I have an idea about automation and robotic processes, but most of my team had a hard time understanding and learning from the UiPath Academy courses. They didn't have a fast learning curve. It is not bad, but it is very hard for beginners and starters to learn from these courses.

When it is on-premises, a lot of times, when we are dealing with a large volume of data, it starts to freeze. It also happened once on the cloud. They need to improve the processing and workload capability of UiPath when somebody has a large volume of data. Currently, it freezes, and it is not so stable when dealing with large data.

It is also difficult to extract data from some of the things, such as IFrames. It is not easy to extract the data. 

Their customer support and licensing can also be improved.

It has been about two and a half years. I started using it at the end of 2019 or the beginning of 2020.

It is useful for almost all industries and departments. We have installed it for over 40 or 50 businesses. We have installed it for small-sized businesses, and we have also installed it for enterprises. We have gone through many industries, and we have been using it for almost all the departments. 

Their customer support can be improved. Based on the experience of our team and our clients, there have always been delays in answering and resolving the issues. So, we are always the people who fix the issues for our clients. They need to improve the quality of the training for customers and for their support team.

It provides a return on investment and solves any problems of operation monitoring and recurring activities. It saves time and a lot of money, but the most important benefit is time optimization. 

In terms of time, we have saved three hours a day daily from manual and repetitive stuff. This was a total transformation that affected our return on investment. We are capable of doing more things. This was the key factor in convincing our partners and our clients to get this solution because we have seen how we are capable of getting a ton of the tasks and activities done without a high number of employees. At the moment, we are a team of 37 people, and we are able to do the work that would usually need over 100 people.

In terms of savings, yearly, we have saved over $10,000 as compared to our previous cost of using different tools.

When I was using other solutions, it was hard for me to keep paying for every individual software to manage the processing, automation, document understanding, and files. All of them were separate, and I had to pay individually for each one, but UiPath provides all of them in one license. It is not cheap, but it makes it easy for me to sell it to my clients because I sell it individually with the license, apart from my fees for implementing and managing it for them. Before UiPath, I had no service like this for clients. I couldn't sell it as a service to the clients for implementing or managing it. After using UiPath, I started selling it to the clients. Now, I have over 40 or 50 implementations, and I am managing about 20 of them. The rest of them are being managed by the clients themselves.

I like that there is one license for all basic needs, but it is still expensive. Sometimes, we don't need all the tools or capabilities. We only need basic automation and processing for certain clients, but we're required to get the full license. They can improve its licensing and provide more flexibility. They can create more plans or packages, or they can let the users choose the capabilities they need and base its pricing on that.

I personally don't find it expensive because it replaces a lot of work. The work done by 5 or 10 employees or team members can be easily handled by UiPath. As compared to other tools, its pricing is not bad. It is fair enough.

I would rate it a nine out of ten. It is very different from other solutions, and they are making a lot of things easier and friendly for customers.

We have a web application, and we also have iOS and Android applications. We are automating the regression testing part for these applications. Mainly, we are navigating and interacting with UI elements, and we are verifying certain buttons. We are also verifying certain data with RDBMS outputs.

UiPath enables us to implement end-to-end automation, starting with process analysis, then robot building, and finally monitoring of automations. UiPath has been doing well in terms of Orchestrator and how we can see the execution and the reports and results of our test cases. It is doing well in these aspects, which is very important for us. We are doing end-to-end automation and monitoring using Orchestrator, and it is quite useful. This is something that we were looking for while deciding on the automation tool that we would like to go with, and that's why we decided to go with UiPath.

It has been helpful for regression testing. We are developing a big web application, and we are expecting changes every quarter. The development and deployment have been going on every quarter for the past two years. Previously, we had a team of seven or eight people who were doing the manual testing. By automating the testing, we have reduced the team's size to half. The remaining team members are not just analyzing the executions that we are doing with UiPath; they are also providing support. It has increased employee satisfaction because they don't have to do repetitive work again and again. It has been quite good.

It has been useful for unattended automation, and it has also reduced human errors in our organization. Reduction in human errors is the best benefit that we have got from the UiPath implementation.

Automation is most valuable. When it comes to web automation, data scraping and UI-related activities, such as the Find Element activity, are quite useful.

UiPath Academy courses have also been very useful. Whenever we have to work on something new, I go to UiPath Academy and browse all the resources that they have provided. When I started working with OCR about two or three months back, I used UiPath Academy courses. They are very helpful, especially for new people who join the team. New associates need exposure to the tools that we are using, and the content that is present in UiPath Academy is quite good. It gives them an idea about the tool and the things that they can do with it. UiPath Academy has been quite helpful in training new associates.

UiPath is developing day by day, and there are certain products, such as AI Fabric, that UiPath has launched lately. These products are quite new to most of us in the RPA industry. Because there are courses available for these products in UiPath Academy, we are able to get an idea about a tool, its capabilities, and how to use it.

There is a big room for improvement when it comes to mobile automation. The Find Element activity is not present in mobile automation. There are activities to extract data, but we don't have data scraping in mobile automation. These activities are available for UI automation of web applications, but they are not available for mobile automation, which is a drawback when working on mobile automation with UiPath.

There are also so many bugs in mobile automation. I've been working with mobile automation for the past six months, and in the past six months, I have found so many bugs. We have reported them to UiPath. Some of them are posted on the forum, and I haven't seen any positive feedback in terms of whether a bug has been created or they are working on improvement. So far, there is nothing like that. 

There is also a bug related to the Pick Branch activity, and we can't really work with the UI elements in this particular activity. This issue was first reported by someone in 2019, and this post is available in the forum. It has been more than two years, and this bug has not been fixed. 

For mobile automation, there is a tool provided by UiPath called Mobile Device Management (MDM). We do the automation using that tool. In our project, we are using cloud APM services. UiPath Studio communicates with MDM, and MDM communicates with Sauce Labs, which is the cloud APM service provider for us. There is a huge gap in the synchronization of both of them. I have observed a visible difference. When I execute an app activity, it gets executed at Sauce Labs very fast. The final output that we should be getting first comes to MDM and then UiPath takes that output from the MDM, but there is a synchronization gap. There is a visible difference, and UiPath is lacking in this part. So, mobile automation is the part where UiPath can improve a lot.

I've been working with UiPath for almost two years. I'm into development, and I have worked on Excel automation, mobile automation, and web automation.

I don't have any opinion on its scalability at this time. In terms of its usage, we have to create 2,000 automations for our client, and we have already implemented more than 1,000. We don't run those automations every day. We run them as per the requirements, so there would be 200 to 400 processes once a week.

In my project, there are five people who are working with UiPath, but in my company, there are many more people. One of them is the manager, and four of them are working on development. 

There have been some bugs for which we connected with UiPath support. It was a mixed experience. There were some technical support experts with whom we connected, and they tried to get to the root of the trouble. They did their best to provide us with the best solution possible. We have also had other scenarios where there was no answer or explanation for the issue. We didn't get any positive feedback from them.

I had posted a few queries related to mobile automation on the UiPath community, but there was no instant solution. I was expecting a reply within one or two days, but there was no reply. Because this is a niche field, there are not many people working in this domain, but I got replies from the UiPath team on some of the queries. So, overall, the experience was good. I would rate them a six out of 10.

I was not involved in its setup.

It reduces the cost of digital transformation in a way. When it comes to the scenario of our automation, UiPath isn't so fast, and there is the speed issue that UiPath can fix, but because a bot has the capability of working 24/7, there is a reduction in the cost of digital transformation.

We evaluated Blue Prism. We didn't explore Automation Anywhere. After comparing it with Blue Prism, we decided to go with UiPath. As per our client's requirement, there were three applications to be automated, and because UiPath supported web automation and mobile automation for iOS and Android, we went for UiPath. We just had to buy the license for one, and we could automate all three applications.

Rather than implementing RPA on a big scale, I would advise starting at a small scale and doing good process task mining. It is very important to identify the right process to automate.

UiPath is quite an impressive tool. It was the first tool that I started learning when I got into RPA. Recently, I got familiarized with Automation Anywhere. I used to think that Automation Anywhere is better because it is on the cloud, but now that I know that UiPath also has a cloud option, I'm going to explore that option. It is a good solution, and UiPath is doing well when it comes to the improvement of the product. My experience is good overall.

We have not used AI-enhanced Document Understanding in our automation program. We are planning to implement it, but it may take a while.

I would rate it an eight out of 10.