UiPath Reviews

The first use case is related to our email process. We need to download multiple attachments in the form of PDF and Excel files from emails. We only accept the PDF files into a specific folder, while the Excel files go into another. We split them based on the file extension.

The second use case is related to the retail domain, in which we need to update an application with data that we get from a client. We process a few Excel operations and then update all of the invoice records in the application and generate a PDF invoice form with the client's details from Excel. That PDF is then emailed to the client.

With UiPath automations, work has been made easier for our employees. Previously, people were working on those processes manually. Now, they can concentrate on other work and on improving their skills in other areas. They have also improved their knowledge of RPA technology. There are time savings and we are more profitable. For just one of our processes, we have saved approximately 20 hours per week.

We are also able to deliver the output to our client easily. When things were processed manually, there might have been errors, but with the automation, they have been reduced as much as possible. Bots don't think about other topics while they're working.

In addition, while I haven't used the AI functionality of UiPath very much myself, my colleagues do use it, and it has enabled them to automate more processes overall.

But the main thing, when it comes to our business side, is that the solution helps to reduce the cost of digital transformation. In terms of ROI, it is helping the profitability of the organization. It has helped to reduce the employee count, has sped up the delivery of solutions, and it has helped us obtain more clients. We can generate more output, good results, in less time, enabling us to improve the overall expectations of our clients. Our cost savings have been greater than expected and the business team is more than happy with the results.

There is also the issue of employee satisfaction. Using myself, as an example, I feel very happy about developing and monitoring the results. It is satisfying to see that a process is working as expected, and that the results are more accurate compared to the previous manual work.

UiPath has enabled us to implement end-to-end processes. That's important because we don't want to depend on third-party tools. With UI Path, all the resources are within the application for generating an end-to-end process, so we don't have to struggle to develop such a process.

In addition, the solution doesn't require much infrastructure. We can easily install and operate the tool in a Windows environment.

I also did the Advanced RPA Developer course in the UiPath Academy. I learned how to create end-to-end implementations using the UiPath tools. The course helped me to develop my skills. In the course within the Academy, you learn about every command in UiPath. It is easy to learn the information very quickly, when compared to other learning resources. The Academy has all the resources for regular, advanced, and master developers.

When it comes to document processing, they could work on more accurately identifying objects from PDF files.

I have been using RPA tools, such as UiPath, for the past four years. We are using the Enterprise version.

With the help of all the dynamic options in UiPath, the stability of the bots has been very good.

We have deployed automation solutions for a lot of our clients in their environments, and they are happy with the results as well. There are more than 100 users.

The technical support has been very responsive. They provide very accurate answers to our inquiries.

Positive

Our business side has been happy with the ROI, compared to other vendors.

Our business team looked at other tools, including Blue Prism and Automation Anywhere, before selecting this tool. They were much happier with the results generated with UiPath than with the others.

The main differences are that UiPath provides a more efficient implementation and it's easier to monitor the results. It's also more efficient when it comes to analyzing a process. Compared to other vendors, implementation takes less time with UiPath.

I can recommend UiPath to others. It will make their work easier. It's very easy to learn and to run the tools compared to other automation options.

I am a UiPath developer and my role in the company is as an automation developer specialist. I'm working mainly in UiPath Studio, not Studio X, and I also work with Orchestrator. We are using attended automation.

We are automating the processes in our company, for example, in the finance department. One of the ones that are now automated is invoice coding determination, which no longer involves humans. At this time, 80% of our processes are completed by robots. The remaining 20% is approved by humans but I think that this will improve later. 

With respect to the ease of building automations using UiPath, from my experience, when you have a basic knowledge of programming, it is really easy for you to start your journey with the UiPath environment. You can do it without this knowledge but then, you will just need to spend a little more time learning the details.

I really like working in UiPath because the programming allows me to do whatever I want. I can declare any type of variable, I can check the locals, and I can add breakpoints whenever I need to check the states. For me, it's a very professional platform.

I really like that they offer the possibility to work with it from two sides. It can be operated from the full-programming side, as well as from the standpoint where you don't need this knowledge.

UiPath has helped to minimize our on-premises footprint, although I cannot estimate by how much because I am not responsible for that aspect.

UiPath has helped to reduce the cost of our digital transformation because it really speeds up the processes. When we compare the time it takes for a human, with perhaps a one-hour task, and it only takes 30 minutes for the robot to do it, we can see the savings. You just multiply this by the salary and we also see the reduction in cost.

UiPath has definitely reduced the number of issues arising from human error. We can confirm this with 100% certainty because we have compared it to when humans were completing processes on their own. I estimate that the error rate has been reduced by approximately 60%.

In my previous company, we managed to save about 20 FTE after our UiPath implementation. It was about two years of work. Thanks to the ease of access, as well as the fact that our employees did not require programming knowledge, we were able to show it to normal employees and explain the automation. After this, they were not afraid that they will be replaced by robots and instead, understand that they are co-working with them.

The most important part of Studio is the debugging feature. It gives you the ability to watch local variables, as well as highlight elements as it is moving through the process. The results of actions are displayed and indicate whether particular actions are performed successfully or not.

Outside of the company, I am using UiPath's AI functionality and it very much speeds up processes and improves accuracy for reading data. For example, the OCR is much better than Microsoft's solution. With UiPath, I was able to read handwriting samples but with Microsoft, I was unable to do it.

The AI functionality has allowed me to automate more processes in my own projects. It adds flexibility and improves process speed. I don't have to think about boundaries when I decide how to approach a project. 

It lacks something crucial, which is a map of the variables and arguments. When we are using a lot of variables and arguments, sometimes, we get lost. UiPath should create a map that connects different files and shows the connections between them. For example, from file A, we have variable B, and file C contains variable D. However, they are actually the same variable, but it's connected by argument and we don't know it. It is something that we have to remember explicitly. In this case, it would be really helpful for me, as a developer, to have this picture of the net. It would show me what is where and how it's connected to everything.

For the on-premises solution, if we ignore any problems that may occur with the infrastructure, such as the network, then stability is very good and the platform works well.

In my experience with cloud-based deployment, I haven't faced any problems with stability.

Scaling UiPath is really easy. When you get to the point where you have to think about scalability, you use the UiPath Installer to extend the Orchestrator by another node. There is an option for it and you don't have to know much about the network to do it on your own.

I am part of a four-person development team that is working primarily with Studio. We have approximately ten processes at the moment, and it is difficult to estimate how many employees are affected by the automation. 

The technical support is very professional and they work quickly. Usually, we are able to get responses in about two hours. Sometimes, it takes one day, but I have not faced a situation that took longer than two days.

The help from their site is also very professional, and well-described.

Overall, it is really easy to resolve errors.

Prior to UiPath, I used Selenium WebDriver. The problem with this product is that you have to know the Python programming language. You have to know everything inside Python, and there is a lot more typing. In UiPath, you have some clicking, and there is some decent orienting stuff, which you don't have to define. You already have some pieces of code that you can use, and this is a really nice feature.

I have also used Kryon RPA and the problem is that it's based on the OCR. This is something that I would never accept with an RPA tool unless the OCR is fully working. Right now, OCR is not a perfect technology and it causes many issues. UiPath allows us to use selectors, so we are able to track the exact area of the display in the program that we want to access.

The initial setup is quite easy, although we faced a few issues. With the help of the UiPath service desk, we were able to quickly fix our problems. The deployment was completed in a few hours on one machine. This included checking everything to make sure that it was working fine.

We followed the documentation provided by UiPath, as well as their guidelines.

At this time, we are using the on-premises version. In the next few months, we plan to move to the cloud environment, so we are currently planning the transition.

In my previous company, I was responsible for moving to the new version of the UiPath, with the Apollo interface in the Orchestrator. Where I am now, this was already done. So, yeah. I was responsible for this transition. Right now, in this company where I'm working currently, the UiPath setup was already done but I helped with the optimization.

With respect to upgrades, once we knew what had to be done, it took about one hour to complete. Otherwise, there is no maintenance required.

I have calculated ROI for our project and it seems that we will reach our ROI point in approximately two years, which is quite good.

Price-wise, it is not the cheapest one on the market, but it provides the fastest automation and the best training that I have ever seen for RPA, through the UiPath Academy. It's really easy to set up a new developer in this environment. Everything considered, the pricing is very good.

There are no costs in addition to the standard licensing fees.

We are currently evaluating Kryon RPA.

My advice for anyone who is implementing UiPath is to always check the documentation before you try to look for answers on the forum. Another good point is that when you have a problem, there are plenty of people in the UiPath community that can help you in a few minutes. This is the perfect solution, in this case.

From the maintenance side, you have to remember to increase your database with the scaling up of the automation because it can really slow down your process.

The biggest lesson that I have learned from using UiPath is to always create a backup copy of Orchestrator before you update it. This was a very big lesson for us because we had an issue with the installation. It is also really important to back up the related databases.

I would rate this solution an eight out of ten.

The solution is primarily used for invoice processing in combination with intelligent data captures. It's used for anything to do with lots of finance processes. Typically they go into lots of HR processes as well. They're the two main business functions that we work in.

Orchestrator has valuable scheduling and being able to run things on demand and dynamically as well allocating the transaction, and the studio are good features. Nothing stands out in particular. Everything's kind of equal, it just depends on the task you need to complete.

With an unattended robot, you can schedule it and have it running autonomously.

The solution is quick and easy to implement. It's fairly easy, and it means clients don't have to get IT involved. If you get IT involved in anything there's always blockers and there are always other priorities. 

They should expand on workflow type items and take another step up from the long-running workflows to offer more visibility of business processes within Orchestrator.

The solution needs a better integration team, different versions of Orchestrator, and to make it easier to identify problems with versions, as well as to be able to fix those kinds of problems. It's hard if you don't keep up to date all the time as well, for example, to go from 2018 to 2019 versions. It's quite a big jump considering activities and things like that.

I'd rate the stability five out of five.

When we were using technical support we were typically going directly to some people we knew in UiPath because we knew them very well. We haven't had that many instances that we needed to use the help though.

In terms of ease of setup, I would rate the solution four out of five. From an IT perspective, it's pretty simple, but from a non-technical perspective, I think people will struggle.

They've brought us Studio X which is starting to increase that to a five out of five. From a business user perspective a lot of the sales teams will sell it as a very easy to mend product which isn't particularly helpful because when you go into a customer environment and you have to build via a complex process and then integrate it with IT and all of the business systems then obviously it's not a five minute job. It's not overly complicated but can take three to four weeks for some processes to be implemented successfully.

From the time the UiPath license is purchased to implementing it virtually takes about three weeks.

ROI depends on the process. Some customers are using their people badly and they literally have a person doing the job of processing invoices all day long. It's very quick to realize their ROI because it's a 30-40 thousand pound salary that they get to replace very, very quickly. More commonly, on a big project, it takes 6 to 12 months to get to an ROI. Even if you are just breaking even, in a year or two you'll start to get an ROI.

There's information online. There's actually a section where you can go through training online for licensing. There's some documentation available as well from the UiPath sales team. You can just ask them.

I've already struggled with licensing a little bit. It's never been super clear because you have the notion of a mode lock and concurrent users and things like that depending on whether you want it on one machine or whether you want the licenses to be able to float around different users. The wording around it can be improved. They communicate in a simpler way.

Usually, the client looks at UiPath, Automation Anywhere, Blue Prism, and sometimes other smaller competitors but that's quite rare.

We use Orchestrator, Studio, and unattended and attended robotics. We typically use more unattended than attended generally. Increasingly we're using attended robots. We use Orchestrator but at 1:1 per client, and Studio for development.

For the larger clients, they still go on-prem, but mid-tier customers start to use the cloud solution.

We try to encourage clients not to run automation within virtual environments like Citrix. UiPath does work through Citrix but it's only if clients really don't have control of that environment. We have done it, but where possible we always ask clients to install either the robot on the local machine or to install the major Citrix extension. By running within virtual premises everything's a little bit more or less stable so you have to add more checks, which means the development time takes a bit longer; and the data coming out is a little bit less reliable. But with the Citrix extension, everything has become a lot easier.

I used a web tool for the UiPath Academy RPA training. I did a lot of the training before there was an Academy, and then when it came out I did the certification. We always put our team through every stage of the training. I'd rate the Academy four out of five. It's easy to follow and get through. The only thing that's lacking a little bit is, it's just that you can't do 2 weeks worth of training and then become an expert. Another thing is that there is a further certification which is an advanced developer certificate which needs product experience as well, and for me, there's not been enough distinction between the 2-week online training vs that proper diploma. There's always some confusion, when people say, "Oh yeah, we've got this", many people say it doesn't mean as much as it could, or other software companies have a better distinction between levels of certification experience. They need to offer a solution architect type certification for someone who knows the infrastructure really well and can prove it. There needs to be a proper qualification for that.

In terms of reducing human error with the solution, I've always been an advocate of the software benefit that comes out of automation. AFT savings are great but I think a lot the other benefits include less mundane work being done, fewer errors, better compliance, better visibility. One of the things that hasn't been exploited that well is the additional data that you get from automation. Where humans previously were just doing a job, for example, we automate a lot of processes.

I'd rate the solution ten out of ten.

We use the solution for robotic process automation. We use it across the value chain for our business. We've used it in accounts, including cash management, and in HR for management tasks and IT for password resetting. 

The automation has been quite useful. It's been helpful in our journey towards transformation. 

I've used this solution for a while and I utilize the whole tool and get a lot of benefits out of it. 

It helps save time. We've had efforts that would take more than four hours a day, yet, when done through UiPath, it takes less than a minute.

The useability is very good - even for non-technical people. I'm an accountant by education and now I'm also an automation expert by profession. Its interface is user-friendly to those of us who are non-technical.

Anyone who wants to automate any task that is rule-based and repetitive can do it through UiPath.   

We can use the solution for automation emails or notifications.

It enables end-to-end automation. We developed a use case where people from different business units have large amounts of data, Excel files, we've made it so that we can combine it and enter it into the ERP system. Everything can be checked via the rule book and can create the report and send back the information to the customer. It simplifies the data and organizes and compiles it for them. Users have gotten the benefit of five FTEs by using UiPath. It saved many man-hours. 

I haven't used the UiPath Community too much. I often Google questions to find answers. It is a good place to go for development work, though. 

It reduces our footprint. We historically did have many items on-prem. I like it on-prem and on the desktop.

It can reduce the cost of digital transformation. Where processes can have faster response times, UiPath helps with efficiency. However, if the response time of the application is slow, and we need to provide workarounds, it isn't helpful in that it hasn't efficiently helped us save time.

UiPath reduces human error by 100%. Whatever you give to the robot, it will do it correctly. That said, it needs to be programmed correctly - if it's programmed wrong, it will do it 100% wrong. If it's programmed right, it does it 100% right. 

It's freed up human time. It's not well-utilized in that sense. It should be available to everyone so that they can find ways to save time by creating their own automation according to what they need.

There are a few shortcomings. For example, even in their latest version, there are still older features even though they've introduced new ones in parallel. They should do something where they update the solution and then close off the older version after a year or something like that. That might help with standardization. 

Sometimes it is very useful for automation. However, sometimes it is really, really frustrating when it is unable to manage the more dynamic items. When an element is stable, it's great. When it comes to changes to IDs or the dynamics of the website, it lets us down in front of our customers. It needs to be better at handling volumes of data. 

Automation on the cloud has had issues. It can be slower. 

The Academy classes could be improved. There should be a portal for use cases. There should be more business examples.

They should offer different licensing tiers, especially for daily individual users. 

I've been using the solution since 2016, more than five years. 

It is a stable product. There were some issues while interacting with different applications. For example, with Microsoft, we have issues with One Drive. When UiPath is working on a file, it cannot quickly get to the file. We need to move the file to a local drive before processing the data. Microsoft applications seem to give it trouble. 

We have multinational business units. Company-wide, maybe 500 people are using it. Where I am, there may be a team of ten people working with it and 50 to 60 automations. The solution is in multiple locations and departments. 

The solution is scalable. It depends on how an organization wants to utilize it. 

Technical support is very flexible, however, they do not respond quickly. Sometimes they just tell us "this is how it works" and we have to try to explain our framework.

Neutral

I have also tried Blue Prism. I didn't work with it much; I just studied it theoretically. 

I also tried to work with Power Automate. Initially, it wasn't very good, however, later, it began to echo the style and functionality of UiPath.

UiPath is easy to use and easy to get started with. 

The deployment was a long journey. I was one of the first people in Pakistan to use it. Now, once you get a license, you can deploy it in two weeks. However, it depends on the complexity of the processes in terms of deploying automation.

We have around ten people maintaining the solution. It requires a lot of maintenance. If anything needs to be changed in the target application, it needs to be incorporated into the robot. 

Someone told us you do need three to five years before you get an ROI. However, in our first year, we were able to save more than 8,000 hours. 

The solution is on the expensive side. 

There should be standardized packages. If an organization already has a license with UiPath, UiPath should offer special licenses to each employee so that each employee has their own UiPath automation capabilities for each of their individual tasks.

There should be regional packages and costs. Different regions cannot necessarily afford UiPath. What is affordable in Europe may not be affordable somewhere else. 

We're a UiPath customer. We serve internal customers with robots.

We do not use the UiPath AI functionality, however, we are on a journey towards building our own internal solution. 

I'd like to see UiPath cut the cost of their license. For end-to-end automation, for developers, I understand why it needs to be expensive, however, for day-to-day users, it should be cheap. 

I'd recommend the solution to new users. 

I'd rate the solution eight out of ten. It's still the best out of all related products.

We are primarily automating business processes from SAP applications and a few from a web-based application. 

UiPath reduces the number of human employees needed to do repetitive tasks. A person can only work during normal business hours, whereas a bot can work 24/7 without making mistakes.

UiPath is user-friendly. Building automations isn't complex, and it doesn't take many days to learn. If you have basic knowledge of any programming language, you can start building small projects in 30 to 45 days. 

If it is a fixed process instead of a dynamic process, we can do end-to-end automation. Automating this kind of process is easier. If it's a dynamic process, we need some kind of external integration. 

UiPath's community forums were helpful in my early stages, when I was learning the product. When I got errors, I was sometimes unsure what they meant, so I could go onto the forum and find answers easily. 

They also have these UiPath Academy courses. I've taken the foundational course and the advanced courses on Document Understanding and data manipulation. I still haven't had a chance to work on Document Understanding, but the data manipulation course has been helpful. I learned to do some queries that simplify the workflow and make it faster. 

I have fewer issues with the user interface when I'm using Blue Prism or Automation Anywhere. For example, if you want to perform an action in  UiPath, it's a little tricky because you must click on a particular icon. When you click on that, some selectors are generated. That will change whenever the application updates, so you must change the selector again after the update. When we are dealing with Automation Anywhere, we'll not get any selectors if we are using that action once. 

I have used UiPath for more than two years. 

I had an activity crash once when the permissions failed. When we were using that activity, it automatically created multiple activities. Even though we dragged it and used it only once, it created multiple activities. That only happened once.

I have tried Blue Prism and Automation Anywhere. 

UiPath is deployed on-premises. We only needed to download UiPath Studio off the website and install it. It took about 30 minutes. 

I rate UiPath eight out of ten. I recommend taking the UiPath Academy courses first. Take the foundational course. It has some hands-on exercises with small automation processes. Later, they can complete the advanced course. 

We use UiPath for web scripting, data loading, data uploading, desktop application scripting, file uploading, and data downloading. 

I am a developer, and I love the tool's easiness with features like drag and drop. The tool is ready to use with some minor updates. 

I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on. 

I have been using the solution for three years. 

UiPath is stable. 

The product is scalable. 

I contact the support whenever I am stuck, and they help me. 

Neutral

My director explored a lot of RPA tools and selected UiPath. He convinced the organization that it was a good tool. 

UiPath's upgrade is easy. 

We evaluated WinAutomation and Blue Prism. 

Our business objective for implementing AI-powered automation is to reduce manual work. 

UiPath has fundamentally changed what our organization was trying to achieve. 

The tool has helped us save 3,000 man-hours. 

UiPath has enhanced our accuracy. We do government reporting where we are given templates. The Excel files are locked, and we have to type the data. There are thousands of cells, and we must generate weekly, monthly, and quarterly reports. We have to assign a person for each report. 100-180 such reports have to be generated. We use bots to populate the cells, and there are no errors. We can see that there is 100 percent accuracy. 

I rate the product a nine out of ten. 

Most of my use cases are spread across all the business units. It's used in accounts payable or for receiving reconciliations. It is also used in directory management and the banking finance sector. 

UiPath has a lot of features and they have added a lot of things. The apps and document understanding are good. We use document understanding a lot, even though they may not be common for day-to-day processes.

The Orchestrator is amazing. It provides a huge benefit including data security and data storage.

We can add a huge number of activities and can input code right into the platform.

While there might be companies that use the product to do automation for good cause, however, so far, in my experience, I have yet to do much of those use cases. I’m more on the business process side.

The product enables us to implement end-to-end automation. When they first launched, people used to have some sort of hiccups, however, now you don’t need different tools to manage your entire automation journey. With UiPath, from the discovery phase on, you have everything you need. We can understand the ROI clearly and can see what we’ve invested and what we’ve received.

The user community is valuable. It has the biggest community. Everyone knows it. One of the reasons UiPath is so successful is the UiPath community. We have tremendous people in the community supporting each other in terms of development or community events. People from different organizations can explain different pain point areas or explain good use cases and share learning and feedback.

We use both cloud and on-prem services. Most companies prefer on-prem over the cloud. From our perspective, we’re working to convert users to the cloud to reduce the footprint. Still, many want to maintain that on-prem segment.

We use the UiPath Academy courses. Since the beginning of my career, I’ve used it. Whenever there are new products that are launched, they will release certain courses for training purposes. I've gone through training at the Academy. I found a certified trainer also to provide training. Overall, having the training available really helps new people who want to kick-start their careers using the app.

They've also implemented community collaboration. If someone from the community has developed something, they will add training based on the community. The user has larger visual data now, compared to what happened previously.

The solution has allowed us to manage digital transformation and reduce the cost around it. Automation really helps boost digital transformation. We've seen cost reduction around resource use and the cost of operations as well. 

We've been able to reduce human error using UiPath. Of course, it depends on the people developing it. However, as long as the people have good implementation experience, we can really minimize errors.

It's helped free up employee time. However, it is not a major amount across every project. Comparatively, it can save a number of hours versus manual labor. 

We have saved money and that's calculated on the number of hours saved in terms of man hours. We haven't cut staff; they are now working on different tasks instead.  

We've used AI functionality. On a real-time basis, we haven't seen many benefits from the AI center. It's not cost-effective to run models on it as of now. We haven't been able to automate more processes. Some projects don't require AI at all. If it gets more cost-effective and has more use cases, that might change. 

The tool continuously redefines itself. They release three major versions every year and target one major feature once a year, like AI, et cetera. However, there are a few features at an early stage and not quite mature yet.

The initial tools are good enough compared to other vendors, however, they are still refining and need to change a lot of things, especially in the AI center, which is not that flexible when it comes to deployment. This is the same for UiPath apps. In most cases, nobody wants to invest a lot of money in attended bots. They need to work on that.

We'd like to see them work towards more stable outcomes to minimize hiccups. 

I've been using the solution for more than six years. I started in 2017.

Previously, we haven't noticed stability issues. In the past year, we have noted issues with stability. There have been some hiccups. 

The scalability depends on the way a company implements it. From a cloud perspective, the scalability is good. That said, the flexibility is there to scale.

We've had issues in the past where products were not working as expected and we've reached out to support. The experience has been mixed. Sometimes it is good. Sometimes solutions are delayed. 

Neutral

I did not use a different solution previously. However, I have used Automation Anywhere, Power Automate, recently, and also Intellibot and Blue Prism.

Power Automate is still quite young. There are still items missing as it's new. 

UiPath excels in the Orchestrator. The flexibility is great as well.

We've worked with both cloud and on-prem deployments. However, people seem to prefer on-prem. Almost all of our clients are maintaining their own cloud and then running UiPath into the cloud from on-prem.

I was involved with the deployment. The setup is straightforward. For the governance and audit security principles, we do need to add in a bit more. We might add, for example, a CI/CD pipeline. 

We tend to have three to five people, part of the support team, to help with the deployment.

There is some maintenance required. We need to monitor our VMs and understand if the robot is failing and if so what is the root cause. We have an interior support team for maintenance services.  

We did not use an outside vendor for the setup. Only people in the department are allowed to handle the deployments due to compliance. 

We cannot calculate an overall ROI. However, if something isn't getting 150% or more, people tend to not want to implement it. So far, we've seen a very good ROI. 

The costs have gone up recently. The pricing seems to be a bit higher for the end user. 

We are UiPath partners. 

I'd rate the solution seven out of ten. The most recent tools are not as impressive compared to what is happening in the market. 

As long as others don't need additional tools like Apps or document understanding, I'd recommend it. There are a lot of features and functionality to try. However, if you need document understanding and apps, I'd advise users to look at their use case, do a POC, and figure out if it's a perfect fit. 

From the perspective of pure automation, UiPath is excellent. However, if a company is looking for AI functionality, they really need to see what else is out there and what is best for them. 

We use UiPath to create automation for our clients. The best use cases are the ones where we automate an old system. We had instances where we migrated one customer's data over to another. Until that migration occurred to the new system, we could get an automated solution using the old system.

The product provides better customer service and builds better customer relationships. Customers receive statuses and reports in a timely manner. Instead of somebody constantly sending out emails to customers, automation is doing it for us.

I was doing automation development before UiPath and did everything typically by code. It had its own functionalities. However, when navigating older systems, we can use the solution's user interface to tell the cursor to go to a specific location on a screen. Another functionality also supported by the product is the ability to select the selectors, where we can define a specific attribute to a button and ensure the cursor clicks it. The user interface guide helps speed up automation development for customers. We can also use background code, so we have coding capabilities and a user interface to navigate some of the older systems.

UiPath provides Cloud Robots functionality but they should provide more Cloud Robot integrations. I feel that Cloud Robots must have a very, very strong integration with AWS or some type of cloud service where that integration is almost seamless.

We use a lot of virtual machines. It would be nice if UiPath checks the virtual machines and ensures they perform well. We have run into some performance issues. The product must have better performance checks to determine whether a virtual machine fits the functionality or if something is missing. It would be great to know if we will run into some issues. We will be able to think ahead of it.

I have been using UiPath for more than three years.

The tool has some bugs, and it doesn’t respond sometimes. However, it’s no more unstable than Windows. It is fairly stable.

We’re new to the tool. Around five people are using it in our department. The product must improve its scalability. Our security team hasn't approved the Cloud Robots functionality in some cases. I've noticed that our time gap is getting smaller, and we may need additional virtual environments. That is why I wanted better integration with the cloud. It will allow us to be able to launch virtual environments immediately. We would love it if the product could provide the same scalability that AWS provides. We would love the same type of scalability when integrating cloud functionalities with UiPath. If it needs another environment, another environment must shoot up right away so that we can immediately start working on it.

I haven't used the technical support. When we contacted the other department connected to technical support, we got responses and workarounds within a few days. The support has been decent. The team replies pretty quickly.

The solution is deployed on the cloud. The deployment was straightforward. The deployment was pretty quick. It was done within a few minutes. For my current organization, we need one person to deploy the product. My organization has multiple departments, but I only operate on one.

The solution does require maintenance. While dealing with our websites, some changes or updates are done, and then we make changes to the code.

I chose UiPath because it offered UiPath Community, where I could learn UiPath on my own without a business license. I like the idea that there's community support for UiPath. We can learn and teach ourselves. I like UiPath Enterprise, too. Since they have a community version, it makes learning UiPath much better and easier.

Building automation using the product is pretty easy. Over time, we get better and better through experience and create it more efficiently. Some of the additional functionality released by UiPath helps us enhance our automation. The solution speeds up digital transformation. We transitioned to a brand-new system. As we transitioned, we spent a lot of money on this new system and found there were limitations to the system. We used UiPath to mitigate that cost tremendously.

UiPath enables companies to implement end-to-end automation. Currently, we do not have end-to-end automation. Our company is going through a strong transformation. The processes are still a bit archaic. We use digital transformation to help us do our jobs first. Eventually, this will lead to automating new processes rather than someone else doing it. A bot doing 24/7 automation is better than someone assigned to do it 24/7.

We are not using the product's AI functionality yet. However, we are looking into incorporating AI functionality. The product has freed up a lot of employee time. The solution has saved us more than $ 400 a month in the current project. The solution has reduced human error. A lot of the work that the bots do is tedious, like sending a hundred emails to customers or consolidating reports from five different sources. Mistakes can happen in these processes. The solution has reduced human error in our organization by at least 80%.

I have used UiPath Academy courses. We have also provided our business personnel with the courses so they can see it from the business side to learn UiPath. I like the user community. There are a lot of forums where people post questions and help each other. There are YouTube videos where people share their experiences with certain issues. The community is strong.

The massive improvement from DBA to RPA is the user interface interactions. UiPath has a free community version. I would recommend the solution to others. I've taken training on Automation Anywhere, but I've never been able to touch it because my previous organization decided to keep it only in one department, and our department never received it. I could never use what I studied in Automation Anywhere because it requires business licensing. There was no community version. On the other hand, we can start working on Uipath on our personal computers. We can also use UiPath Academy.

Overall, I rate the solution an eight out of ten.