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Harish Podili - PeerSpot reviewer
Process Automation Developer at a tech vendor with 201-500 employees
Real User
Helps improve efficiency, is easy to build automation, and reduces errors
Pros and Cons
  • "The most valuable feature is the easily accessible tool, such as the ARI framework, which I have used extensively."
  • "The UiPath Community Edition lacks some key features that developers find essential for learning and building their knowledge base before transitioning to the paid Enterprise Edition."

What is our primary use case?

I use UiPath for work projects that involve various applications, including license rebate processing and healthcare licensing. I develop reusable components for these projects.

Specifically, the process involves launching different licensing websites and extracting essential information such as license number, status, effective date, expiration date, and any disciplinary actions. This data is collected from providers like physicians, dietitians, opticians, and speech therapists. We validate the extracted information against existing databases or applications, updating records where necessary.

This validated information is crucial for determining the approval or denial of applications, such as those related to provider enrollment. Essentially, my work centers around creating processes with defined inputs and desired outputs.

Currently, I'm focused on a project within the manufacturing sector, specifically a constant bidding branch. Here, we gather order information for stakeholders, including tracking numbers, tracking statuses, and approximate order values. We store this data in an Oracle database, generate a CSV file from it, and distribute this file to stakeholders via email.

How has it helped my organization?

Building automation using UiPath is easy for developers. It is easy for them to manage and start building with the automation.

UiPath empowers organizations to improve their staff's time management and become more cost-effective. By automating routine tasks, it frees up employees' valuable time to focus on higher-priority work. 

UiPath enables end-to-end automation. Our process begins with meeting stakeholders to determine which processes are suitable for automation. We assess if existing tools are sufficient or if new ones need to be implemented. We also identify applications that automation could potentially replace. If all requirements are met, we obtain sign-off for automation and prepare process documentation, such as Process Definition Documents. We then consult with business stakeholders and obtain managerial approval on the Solution Design Document. This phase can take several weeks and involves outlining the specific solutions and applications required for the automation. Next, we create a video demonstrating the automation workflow and explain the process to stakeholders. After securing sign-off from management and SMEs, we begin the development phase. The completed development is sent for UAT and then moved into production. We typically monitor the automation in production for one to two months. Any errors trigger email notifications, allowing us to promptly address issues within UiPath Studio and re-deploy to the live production environment.

The UiPath User Community is a valuable resource for developers. It allows us to share knowledge and find answers to questions or issues we encounter, without needing to submit a support ticket.

It has significantly improved our efficiency by automating many manual tasks, leading to a noticeable benefit for patients. Now, thanks to automated benefit processing, patients receive instant approvals or denials from their insurance providers.

Our company encourages us to complete UiPath Academy courses to further our understanding of Robotic Process Automation. These courses equip us with the skills and knowledge necessary to solve complex problems encountered in real-world scenarios. Completing the Academy courses and obtaining certifications can be beneficial not only for career advancement within our company but also for understanding new features and process flows implemented in future updates. Additionally, these certifications can be valuable when transitioning to other companies as they demonstrate our expertise in UiPath products.

Human error is minimized by utilizing exception handling.

UiPath helps free up our time.

What is most valuable?

The most valuable feature is the easily accessible tool, such as the ARI framework, which I have used extensively. My interest in the ARI framework has grown significantly because the templates are built directly into UiPath, making it possible to automate more complex processes, while also simplifying the development and understanding for developers.

What needs improvement?

The UiPath Community Edition lacks some key features that developers find essential for learning and building their knowledge base before transitioning to the paid Enterprise Edition. To provide developers with a more comprehensive evaluation experience, UiPath could consider including all features in the Community Edition for a limited trial period. This would allow developers to fully test the solution's capabilities before making a purchase decision.

Buyer's Guide
UiPath
December 2024
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
825,609 professionals have used our research since 2012.

For how long have I used the solution?

I have been using UiPath for four years.

What do I think about the stability of the solution?

UiPath operates reliably around 80 percent of the time. However, automation speed can sometimes be hindered by internal applications.

How are customer service and support?

I had to contact their support once and they were extremely helpful in resolving my issue.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

While I have experience with Automation Anywhere, I find UiPath to be more user-friendly and offer a more robust orchestration tool. Although Automation Anywhere offers child bots and AI IQ bots, it is not as well-suited for handling complex automation scenarios.

How was the initial setup?

The initial deployment is straightforward. We can sign up with UiPath and set it up on our local desktop, or we can deploy it from our cloud cluster.

What other advice do I have?

I would rate UiPath eight out of ten.

The amount of maintenance required depends on the project and the bots being used. On average maintenance is done monthly.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Nishant Bhushan Pandey - PeerSpot reviewer
RPA Developer at Feat systems
Real User
It is easy to build automation, helps reduce cost, and reduces human errors
Pros and Cons
  • "UiPath is a leading platform for end-to-end automation, offering advanced capabilities for streamlining workflows."
  • "On-premises deployment of UiPath requires a significant amount of RAM for optimal performance."

What is our primary use case?

I work in the banking industry and have used UiPath to automate end-to-end processes for seven projects. I am also currently using UiPath to help our clients automate their RPA lifecycle end-to-end.

In my role within the banking domain, I am typically responsible for complex bots. I currently have two applications and data messaging tasks requiring the creation of BRM reports and their subsequent email delivery to users.

How has it helped my organization?

With my UiPath experience building automation is easy to do.

UiPath enables end-to-end automation. My preferred development process begins with creating Process Definition Documents and thoroughly gathering requirements. I carefully review this information before commencing development. After that, I conduct User Acceptance Testing. Finally, I place the process in hypercare for one or two weeks, depending on the bot's complexity, before moving it to production.

The UiPath User Community is incredibly helpful, especially when I'm stuck on code during research and development.

UiPath is a leading platform for end-to-end automation, offering advanced capabilities for streamlining workflows.

UiPath Academy offers valuable courses that equip learners with both knowledge and practical experience. I recently completed some advanced coursework in the program.

UiPath speeds up and reduces the cost of digital transformation.

UiPath helps organizations reduce costs through automation by minimizing the staff needed to complete tasks.

UiPath helps reduce human error.

UiPath helps free up significant staff time. It can complete tasks in five minutes that would typically take a human seven hours to accomplish.

What needs improvement?

On-premises deployment of UiPath requires a significant amount of RAM for optimal performance.

For how long have I used the solution?

I have been using UiPath for just over two years.

What do I think about the stability of the solution?

To ensure the stability of our on-premises UiPath solution, a minimum of 1 TB of RAM is required for optimal performance.

Which solution did I use previously and why did I switch?

I also work with Automation Anywhere. While both tools offer valuable functionalities, UiPath provides additional features, such as flow and list views, for managing automation workflows. Additionally, UiPath offers an orchestrator capability for centralizing and managing automation, which is not available in Automation Anywhere.

How was the initial setup?

The initial setup is straightforward. I can do the deployment myself within ten minutes.

What other advice do I have?

I would rate UiPath ten out of ten.

Maintenance is required for updates.

I recommend UiPath for implementing robotic process automation.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
UiPath
December 2024
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
825,609 professionals have used our research since 2012.
Eswar Sai KS - PeerSpot reviewer
Senior RPA UiPath Developer at Crystal System
Real User
Is user-friendly, helps reduce human errors, and saves time
Pros and Cons
  • "The technical support is extremely good."
  • "While it excels at handling structured and repeatable tasks, it struggles with those requiring human judgment or intervention."

What is our primary use case?

We use UiPath to replace the manual tasks done by humans through automation.

How has it helped my organization?

I recently automated a process within our SAP web portal. The bot I developed can extract data from an Excel sheet, which contains a list of approximately 200-300 company codes on average per day. It then processes each transaction by following these steps: Logs in to the SAP web portal, retrieves a company code from the Excel sheet, enters the company code into the SAP web portal, searches for the specific company details, locates the necessary data within the portal, and generates an invoice for the corresponding company code. This automation allows the bot to generate invoices significantly faster than a human operator.

UiPath saves seven minutes per transaction.

Building automation with UiPath is remarkably user-friendly and accessible, even for those with no coding experience. Its drag-and-drop interface and minimal need for coding make it easy to learn and implement, regardless of technical background. This low barrier to entry allows anyone to quickly grasp the fundamentals and build basic automation, making UiPath a great tool for both technical and non-technical users.

UiPath enables end-to-end automation. This not only helps them save costs and reduce processing time but also allows them to work faster and achieve greater efficiency. For example, sales teams can close deals quicker, increasing revenue and market share. Similarly, finance and accounting departments can streamline workflows, boosting accuracy and productivity. With these benefits, it's clear that embracing platforms like UiPath can be a significant step towards growth and development for businesses of all sizes. While there are other competitive tools like Blue Prism and Microsoft Power Automate, UiPath offers a comprehensive suite of automation solutions that cater to a variety of needs.

It offers a valuable User Community forum. This forum serves as a platform for users of any UiPath product to find quick and helpful answers to their questions and concerns. Regardless of their experience level or specific product use, the community actively responds to posted queries. This responsive support is a major advantage for UiPath users, making it easy to obtain solutions and assistance throughout their product journey. On a scale of one to ten, the effectiveness of the UiPath User Community deserves a high rating of nine and a half. Not only is the response time impressive, but the community also provides multiple solutions from diverse users worldwide. This allows us to choose the approach that best fits our needs and preferences. Overall, the User Community forum significantly enhances the UiPath user experience, and its responsiveness earns it high praise.

The UiPath Academy is a valuable resource for anyone new to UiPath. It provides a user-friendly platform where anyone can learn at their own pace through detailed videos. The Academy offers a wide range of courses, from beginner basics to advanced topics, all presented in a step-by-step format. This makes it perfect for anyone eager to learn UiPath and gain the skills they need to automate tasks effectively. By following the courses in the Academy, users can easily grasp the concepts, understand best practices, and even practice their newfound skills.

Human error is a frequent occurrence, and designing processes to deliver the desired results for clients consistently can be prone to human mistakes. UiPath helps eliminate these errors by automating tasks, ensuring accuracy and efficiency.

UiPath helps save time. The bot can complete five times the amount of processes a human can in the same amount of time each day.

UiPath reduces manpower requirements and enhances daily task completion, thereby contributing to cost savings.

What needs improvement?

UiPath isn't suitable for automating every process. While it excels at handling structured and repeatable tasks, it struggles with those requiring human judgment or intervention. For instance, document verification in hospitals often involves manual checks like blood pressure measurement, which UiPath can't automate. In such cases, alternative solutions are needed.

For how long have I used the solution?

I have been using UiPath for five and a half years.

What do I think about the stability of the solution?

Generally, UiPath is stable. We sometimes encounter servers that crash and we have to transfer the process onto another server but overall the solution is stable.

What do I think about the scalability of the solution?

UiPath is scalable.

How are customer service and support?

The technical support is extremely good. Using the enterprise license ensures we receive a response within the hour. 

How would you rate customer service and support?

Positive

How was the initial setup?

For any product deployment, we utilize dedicated virtual machines. During the proof-of-concept phase, each product is deployed onto a separate VM and scheduled for daily monitoring. A dedicated team oversees all running bots, ensuring smooth operation. Should they encounter any issues, they will flag them to the development team. Upon receiving exception reports, we, the developers, debug the code, fix the problems, and redeploy the code back to production. This iterative process ensures smooth product deployment and maintenance.

While deployment is straightforward for a single knowledgeable person, expediting multiple deployments simultaneously requires additional personnel.

What other advice do I have?

I would rate UiPath a nine out of ten. UiPath is at the top of our list of automation tools because of the ease of use for non-technical users.

While I haven't yet had the opportunity to directly work with generative AI and machine learning features, I'm actively exploring their potential. UiPath has been at the forefront of integrating these advanced functionalities, including machine learning, natural language processing, and even generative AI itself. Their offerings extend beyond core process automation, encompassing process mining, communication analysis, and mining processes in general. Moreover, they're incorporating these capabilities into their educational platform, UiPath Academy. Although I haven't encountered a project requiring these advanced features yet, I'm excited to apply them in future endeavors and leverage their cutting-edge capabilities.

I worry about the potential downsides of overreliance on technology. Like anything in excess, too much technology can be harmful, both to the environment and to society. Just as deepfake videos can damage reputations, unchecked technological advancement can have unforeseen consequences. Therefore, we should approach it cautiously and employ it strategically, not haphazardly. This applies to individual use as well. For example, virtual machines are great tools, but they're not infallible. If a scheduled job on one machine gets stuck due to a technical issue, it can be difficult to diagnose and resolve. In such scenarios, relying solely on technology becomes impractical, and alternative solutions are necessary. Overall, while I recognize the power of automation, I believe moderation and critical thinking are crucial when it comes to integrating technology into our lives and work.

While the UiPath tutorials are extremely helpful for basic automation, some situations require coding knowledge to develop custom logic or fulfill specific client requirements. This is because building any complex logic often involves using syntax from a programming language. Therefore, it's highly recommended for users to learn the basics of a coding language like Java or Python. This foundational knowledge will enable them to understand how syntax works and build logic effectively, making the automation process smoother and more achievable. While UiPath does provide syntax options even for users who don't know a programming language, these methods are limited and may not always deliver the desired outcome. Understanding coding fundamentals allows for greater flexibility and control over the logic, ultimately leading to more robust and customized automation.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Smitha Setty - PeerSpot reviewer
RPA developer at Presbyterian Healthcare Services
Real User
Helps to generate reports with 100 percent accuracy
Pros and Cons
  • "I am a developer, and I love the tool's easiness with features like drag and drop. The tool is ready to use with some minor updates."
  • "I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on."

What is our primary use case?

We use UiPath for web scripting, data loading, data uploading, desktop application scripting, file uploading, and data downloading. 

What is most valuable?

I am a developer, and I love the tool's easiness with features like drag and drop. The tool is ready to use with some minor updates. 

What needs improvement?

I have had issues with the selectors. I face problems during image capture, and I need to update them. It is not something that I can rely on. 

For how long have I used the solution?

I have been using the solution for three years. 

What do I think about the stability of the solution?

UiPath is stable. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

I contact the support whenever I am stuck, and they help me. 

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

My director explored a lot of RPA tools and selected UiPath. He convinced the organization that it was a good tool. 

How was the initial setup?

UiPath's upgrade is easy. 

Which other solutions did I evaluate?

We evaluated WinAutomation and Blue Prism. 

What other advice do I have?

Our business objective for implementing AI-powered automation is to reduce manual work. 

UiPath has fundamentally changed what our organization was trying to achieve. 

The tool has helped us save 3,000 man-hours. 

UiPath has enhanced our accuracy. We do government reporting where we are given templates. The Excel files are locked, and we have to type the data. There are thousands of cells, and we must generate weekly, monthly, and quarterly reports. We have to assign a person for each report. 100-180 such reports have to be generated. We use bots to populate the cells, and there are no errors. We can see that there is 100 percent accuracy. 

I rate the product a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ryne Heck - PeerSpot reviewer
Transformation leader at Total Quality Logistics
Real User
Top 20
Works for tracking purposes and comes with features like attended and unattended robots
Pros and Cons
  • "We leverage the whole platform. The tool's most valuable features are unattended and attended robots."
  • "We have to change our account representative every year, which is frustrating. We have to re-explain our business every year."

What is our primary use case?

We use UiPath primarily for tracking purposes. We are a logistics provider and have external portals and websites. The tool aggregates information from these systems to our core application. 

What is most valuable?

We leverage the whole platform. The tool's most valuable features are unattended and attended robots. 

What needs improvement?

We have to change our account representative every year, which is frustrating. We have to re-explain our business every year. 

For how long have I used the solution?

I have been using the product since 2020. 

What do I think about the stability of the solution?

UiPath is stable. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

Support becomes frustrating when the team asks about the cloud and organizational details. 

How would you rate customer service and support?

Positive

How was the initial setup?

Our implementation strategy involved choosing a small use case first, improving the value, and accelerating. 

What about the implementation team?

Two to three partners helped us with the implementation. 

What was our ROI?

The product is worth its money. We have seen an ROI of 274 percent. 

What's my experience with pricing, setup cost, and licensing?

UiPath is not cheap. 

Which other solutions did I evaluate?

We evaluated Automation Anywhere and Blue Prism. We chose UiPath because I was familiar with it, and the local representative didn't have a sales pitch tone. 

What other advice do I have?

There is a gap in the marketplace for tracking specialized services. UiPath was the only way to achieve it quickly. 

AI-powered automation has fundamentally changed our organization. We have repurposed the hundreds of headcounts and enabled them to focus on more meaningful work. 

UiPath AI Center has grown and evolved from what it was. We are looking at more opportunities since the person who managed it has left the company. 

We are still trying to figure out AI's use in our operations. It brings in efficiency, but we are in the process of validating it. 

AI use has sped up our time to about 256,000 hours a year.

We have only started to use process mining.  

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Saro Karisa - PeerSpot reviewer
CMO at THE BLEC
Real User
Top 10
We've saved a lot of cash because we previously needed to hire many employees to do this work
Pros and Cons
  • "They have robust libraries we can use to automate a wide range of tasks, and UiPath integrates with multiple technologies. It's an excellent platform with many valuable features we find useful in our business."
  • "Handling unstructured data is challenging because UiPath works best with structured data. It could also be better at handling complex tasks. UiPath doesn't work as expected when automating tasks that require a high degree of decision-making."

What is our primary use case?

My company builds software for various businesses, and we use UiPath to automate data entry, perform repetitive tasks, and develop and deploy the software. We also use UiPath for document management, reporting, and analytics.

We use UiPath in multiple departments, including marketing and analytics. There are 17 users. Most of them are software engineers and developers, but our entire executive team also has access. 

How has it helped my organization?

UiPath has significantly increased our efficiency by automating repetitive, time-consuming tasks, such as data entry, processing, and testing. This has freed up our team, giving us more time to focus on other tasks. 

It has improved accuracy because automated tasks have a high degree of virtualization, reducing human error. We used to make a lot of errors, but a robot doesn't make mistakes. It doesn't make those mistakes. I estimate it reduced our errors by around 80 percent, especially in data entry. 

We've also saved a lot of cash because we previously needed to hire many employees to do this work. We're spending much less money because most of these jobs are automated. It has improved our data management by enhancing the process of managing and organizing software documentation. Compared to what we spend on UiPath, we've saved a good amount of money. I don't have an exact figure, but it's at least a 40 percent reduction in labor costs. 

Automation has decreased our on-premise footprint, which has helped us because we don't have a sizeable in-office workforce, especially since the pandemic started. Things have been hard, but we had already adopted UiPath before COVID. It helped us during that time because we could still provide the same quality while laying off employees. 

The UiPath Academy has been helpful. The courses helped me in the beginning because I didn't have a lot of knowledge about using this kind of software. I had to go through the learning process. It took some time before we could start using it. So, the whole team went through the training first. 

The most significant benefit of UiPath Academy is that it provides a ton of information quickly. We could quickly grasp how to use the platform and learn to do so many things from a short training course. It provided significant value by showing us the platform and how we could use it. 

UiPath has sped up our digital transformation. Now everything is so much easier. Everything is fast and automated. We don't have to repeat the same things we have already done. It gets the data and processes it quickly. 

What is most valuable?

The automation capabilities allow us to automate repetitive tasks that were so time-consuming. Our data entry process is much smoother and more efficient, and testing is quick. We don't require as many people to do these tasks, which has simplified everything. 

They have robust libraries we can use to automate a wide range of tasks, and UiPath integrates with multiple technologies. It's an excellent platform with many valuable features we find useful in our business.

The UiPath community is excellent. When we have a problem, we typically don't open a support ticket first. We go to the community and ask questions to find the solution. In many cases, someone else has had the same problem, and their question was answered. The community is a good place to get help with any issues you're experiencing. There is a vast knowledge base, and you can browse the questions people are asking. It provides a lot of value. 

What needs improvement?

Handling unstructured data is challenging because UiPath works best with structured data. It could also be better at handling complex tasks. UiPath doesn't work as expected when automating tasks that require a high degree of decision-making.

For how long have I used the solution?

I have used UiPath for almost two years.

What do I think about the stability of the solution?

UiPath is stable. Depending on a platform like this can be scary at times because it would greatly affect our business if it ever went down. That said, nothing bad has happened so far. It has been working well for us. We haven't had any issues, but it's important to be cautious. 

What do I think about the scalability of the solution?

You can use UiPath to scale your business. It's scalable. 

How are customer service and support?

I always go to the UiPath community to get answers, so I've never spoken to technical support.

How was the initial setup?

I was on the team deciding to go with UiPath, so I've been there through the selection and everything else to this point. The initial setup was straightforward. It didn't give us much trouble. After we purchased UiPath, it was already deployed on the cloud as a SaaS product. 

We announced to the team that we would be using the platform and then onboarded and trained everyone. It took a day or two to get started. After that, we began training. The only maintenance required is when we need to change things in the automated processes. If everything is working well, we don't need to maintain anything. 

What was our ROI?

We've seen a good return on our investment. I can't quantify it precisely, but it has had a positive impact relative to the money we spent. We've reduced labor time and costs by at least 40 percent. 

What's my experience with pricing, setup cost, and licensing?

It might be a little pricey for some small businesses. When we were getting started, we had a difficult time deciding to go for it because of the pricing. Our company wasn't generating as much revenue, so it was a little high for our budget then. We can handle it today. 

However, the cost might be prohibitive for small startups. UiPath should consider plans for businesses that are just getting started and would like to use the platform.

What other advice do I have?

I rate UiPath a nine out of ten. We have a few issues here and there, but they've done an excellent job overall. It's an innovative product. This is an excellent tool if you want to save time and money by automating repetitive tasks. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Nikhil Verma - PeerSpot reviewer
Technical Specialist at Ernst & Young
Real User
Offers robust automation capabilities, is easy to use, and has excellent community and customer support
Pros and Cons
  • "The ability to automate is the most valuable feature; UiPath has many prebuilt tools like drag and drop, which is excellent."
  • "The UI and processes sometimes freeze, so it would be good to see some improvement there. The system configuration and internet speed also have some impact on this."

What is our primary use case?

We use the solution for RP automation to perform any processes we require, automate workflows, and integrate with third-party tools like SharePoint and Outlook. The deployment model varies based on client needs. 

How has it helped my organization?

UiPath increased our productivity, saved us a lot of time, is simple to use, and helps us solve business problems, especially regarding vast amounts of data. The solution also reduced human error, enhanced our business by scaling up productivity and sales, and made our tasks easier to perform.

Using the solution saved our staff time, approximately one to two weeks per month.    

What is most valuable?

The ability to automate is the most valuable feature; UiPath has many prebuilt tools like drag and drop, which is excellent. 

It's very easy for us to automate processes to carry out all manner of tasks using the solution.  

UiPath enables us to implement end-to-end automation, which is excellent for maintaining workflows and developing process automation for heavy tasks. 

I took a UiPath Academy course, UiPath Studio, which was a great way to enhance my skills; the online automation training platform provides certified courses to improve skills and familiarize users with new features.   

Depending on the task or project requirements, we use the solution's AI functionality in our automation program. It makes more complex and involved tasks easy to perform and provides accurate results within a few minutes. 

The solution's AI functionality also allows us to automate many more processes overall.   

What needs improvement?

The UI and processes sometimes freeze, so it would be good to see some improvement there. The system configuration and internet speed also have some impact on this.

For how long have I used the solution?

We've been using the solution for two to three years. 

What do I think about the stability of the solution?

The tool is very stable. 

What do I think about the scalability of the solution?

The scalability is excellent; 10 out of 10, it's highly scalable and robust. We don't currently have plans to increase our usage, but depending on client or project requirements, that's a possibility.

How are customer service and support?

We've encountered issues in the past and contacted tech support if we couldn't find a solution from the community. The customer support is excellent; they resolved our issues very rapidly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is the first RP tool I've used. 

How was the initial setup?

The deployment is average; it's not very easy or exceptionally complex and doesn't require any maintenance.

What about the implementation team?

We deploy ourselves, and if we need support, we can always post a query with the UiPath community.

What was our ROI?

The product gives a great ROI. 

What's my experience with pricing, setup cost, and licensing?

I put the price as average; it's neither particularly expensive nor affordable.

Which other solutions did I evaluate?

We didn't evaluate other options as we were delighted with UiPath.

What other advice do I have?

I rate UiPath a ten out of ten. It's an excellent tool that plays a vital role in our team, tasks, and organization. 

The solution's user community is great, as other users can help with any doubts or queries.  

My advice to those considering the product is that it is highly effective in automating processes and gives accurate results, so I recommend it to everyone, small and large businesses, and individual developers. It's a great tool.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Mohit Arora - PeerSpot reviewer
Senior Software Engineer at GlobalLogic
Real User
Boosts our productivity and helps to scale up our business
Pros and Cons
  • "It offers me various benefits such as AI capabilities and works very well for me on all types of processes. It makes our tasks easy and provides accurate results."
  • "It sometimes lags when internet connectivity is poor. It depends on the location."

What is our primary use case?

I'm using it for automation.

How has it helped my organization?

UiPath saves us a lot of time as well as money. It has saved between 50 and 80 percent of employee time, processing our tasks efficiently. It boosts our productivity and helps to scale up our business.

It has sped up digital transformation in our organization for sure, and also helps to reduce human error, although that depends on the task you are automating.

It's very helpful in terms of everything.

What is most valuable?

It offers me various benefits such as AI capabilities and works very well for me on all types of processes. It makes our tasks easy and provides accurate results. For example, if we have a web application we can automate the entering of login credentials.

It provides end-to-end automation, which is very important. We can integrate it with third-party tools, like SharePoint or Outlook, and perform various tasks.

The user interface looks modern.

And the user community is great. We use it as a knowledge base and for training purposes.

What needs improvement?

It sometimes lags when internet connectivity is poor. It depends on the location. Otherwise, it is the most fantastic tool ever.

For how long have I used the solution?

I have been using UiPath for the last three and a half years.

What do I think about the stability of the solution?

It's very stable.

What do I think about the scalability of the solution?

It's very scalable. I give it a 10 out of 10 for scalability.

We have 5000-plus users of the solution in our organization.

How are customer service and support?

Customer support is very important and they resolve issues immediately.

How would you rate customer service and support?

Positive

How was the initial setup?

Sometimes we deploy on the cloud, sometimes on-premises. The deployment is very straightforward.

It doesn't require any maintenance. It works well.

What was our ROI?

We have seen a 50 to 80 percent ROI.

What's my experience with pricing, setup cost, and licensing?

As an application, it is not very expensive. It's very reasonable.

What other advice do I have?

The time it takes to see results depends on the task. Sometimes tasks are bigger and sometimes tasks are smaller. Sometimes it gives your results within a minute, and sometimes it takes time. On average, it takes a few days.

I'm fully satisfied with this great tool. It is the best solution for all types of businesses, both small and large. I recommend it to everyone who wants to become an RPA developer. It is a fantastic tool and plays a vital role in RPA.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.