UiPath Reviews

I'm using it for the automation of various tasks. It depends on the tasks the users define. If we have a task that results in human error, or if we want a positive output in a small amount of time, or if we are working on huge amounts of data, we use UiPath.

It helps a lot in eliminating human error, by up to 50 percent for us, and in providing stability compared to other tools. It provides high performance and makes it easier to get positive output from automation.

If you have a huge data set and you want to upgrade results, the AI capabilities in UiPath reduce human errors and give a positive result in a small amount of time.

It also helps speed up digital transformation and has freed up some employees' time by as much as 70 to 80 percent.

We are using the PDF functions for scraping. Also, security-wise, it is very easy.

The ease of building automations is a 10 out of 10. It automates our tasks faster and gives us positive and accurate results. The UI is easy to use and does not require much training. A new user can use it.

Also, the UiPath user community is very good. If you have any questions, you can ask the community and a developer will help you as soon as possible. It has been a great experience for me.

I did one of the UiPath Academy courses last year to improve my skills in automation. It helps a lot. I would recommend the Academy to everyone who is new to the tool. Take a course and you will learn a lot. It helps improve your skills, enhance your knowledge, and know about new features.

In terms of performance, sometimes it slows down when the internet connectivity is poor. They need to optimize it a little.

I have been using UiPath for the last two and a half years, approximately.

The stability is very good. It's a 10 out of 10 for reliability.

It's very scalable.

I have used Microsoft Power Automate, but UiPath is far better. UiPath is easier to use, easy to implement, and cheaper than Microsoft.

The setup is not very complex and not very easy. Overall, it's moderately straightforward. Every new user needs a little training but can use it after some time.

The amount of time it takes depends on the size of the project. Sometimes we can deploy in a few minutes and sometimes it takes up to two hours. The number of people involved also depends on the project. Sometimes, one person can deploy it and sometimes a team is required.

Implementation is done in-house.

It provides accurate results and great ROI. That's why we are using this tool for the end-to-end automation of tasks.

It is cheaper than Microsoft Power Automate and saves us between 50 and 70 percent on costs. UiPath's pricing is moderate and something everyone can afford.

We didn't evaluate any other options because UiPath offers every feature that is valuable and useful in automation.

Between the great ROI, speed, and AI capabilities, everything about it is positive for me.

We have done a lot of things with UiPath for different customers. I have done Java application automation and PDF automations. We use it for all kinds of automation. For example, for one client, we're working on invoice processing, supply-chain automation, and their technical services.

Going with automation is really helpful for our customers, saving them time which they can use for other processes.

For example, I'm working for a customer that has 16 different processes to deal with. For every customer, they had to spend at least three days a month to process everything. The bot is processing everything in three hours and our customer doesn't need to monitor it. They are saving many hours for every customer every month. Automation is saving them around 2,000 hours per year.

UiPath is helping us to implement end-to-end automation in many cases and in many ways. We have implemented a lot of ERP automation and we are now working on SAP auto-creation for supply chain and invoice posting, processing, and payment clearance.

It is also helping our clients to speed up digital transformation a lot. They're coming to us with more processes.

The feature that I like the most is the Document Understanding for extracting information from PDFs. I also really like the human-in-the-loop concept.

The main disadvantage that I have identified in the Document Understanding is in table extraction. If the table size is large and goes to the next page, we are unable to extract it with Document Understanding. I hear that there is a solution for that but I have to find it.

There are other extraction features that Document Understanding doesn't have and clients go for ABBYY Vantage or Google document AI and it becomes expensive for them because they have to purchase a UiPath license and the other solution's license.

With the competition in the market, they have to improve. They can't settle and say, "We are at the top." They have to improve invoice processing, that is the most important thing, and that's where Document Understanding comes in. We need to get to the point where a customer does not look at any other OCR engines. They have to improve Document Understanding for invoice processing.

I have been using UiPath for the last three and a half years.

It is a stable product.

UiPath support is very good. I don't think we have raised a technical support question, only deployment support. My experience with the UiPath team is that they have been really helpful. They have connected with me within a short time and have done a lot for me. I irritated them a lot, but they still did a lot for me.

Positive

The setup of UiPath is easy. Two months back, we did a server migration where we not only migrated the unattended and attended bots, but the whole Orchestrator setup. We moved everything and we did it within seven days. We had some queries and raised a couple of tickets, and the guys connected with us even after 12:00 AM and 1:00 AM. They stayed with us and helped us complete it. The server migration itself was easy for us, with three years of development experience, even though we had never done anything regarding server migration.

The initial setup itself takes about two hours. In the last three months, we have done that for a number of customers. Depending on one's experience the setup can be done by one person. I do it myself.

Deployment of bots is easier than that. You set up an attended bot and publish it to Orchestrator and it will work. It is very easy. Even if you Google it, you can easily find information on it.

For me, with three years' experience, it's very easy. For a newcomer, like someone with only three months' experience, it will be a little harder because he will need to do some research but everything is available on Google. And even if he doesn't find what he needs there, he can raise a request and the guys will be very helpful. They'll connect with him within eight hours and they'll fix it.

The ROI depends on the complexity of the process that a client identifies for automation. The license costs around $10,000 per year, although I'm not very sure about that number. People are buying the license but they're not completely automating everything. They have to identify where they're struggling and give that to a bot. They need to use unattended bots on a 24-hour basis. When they utilize it all 24 hours, it is helpful. If they're going for only one or two bots, the return on investment will definitely be less.

In India, where I am from, UiPath is expensive. But customers in other regions, like Europe or the US, will not find it so expensive.

Every time we have a proposal call with a client regarding UiPath, most of our Indian customers are not okay with the cost. They can't afford it. They want alternatives, but they still often end up with UiPath because of the efficiency.

I haven't used any other solution, but I have explored Power Automate. I also opened Automation Anywhere and attended one class for it and I decided I'm not going to go to Automation Anywhere. You can't compare anything with UiPath. UiPath is the top.

It is the customers who have to identify the things that they can automate. We have to promote our tools and RPA capabilities and when they understand these things they can come back to us and use us for what they need. Most customers don't know what automation and an RPA automation bot are. But when I do my first bot and show a demo, they understand: "Oh, this is how it works." And then they come up with more processes for us to work on.

Regarding UiPath Academy courses, I have done some but I haven't had a chance to do the paid certification course because I'm continually working on projects. I did a couple of basic RPA developer courses and then the SAP, Document Understanding, and Action Center courses. I haven't had a chance to explore the new features there.

To use UiPath there are no coding requirements, like knowledge of Python, but you need to have good problem-solving skills. You need to understand loops, flowcharts, and how to develop conditional actions.

Our use cases are a lot of both data scraping and data reconciliation. We tend to find that we're going into web portals, we're going into spaces that require a user interface, and extracting some kind of information or data from those places. Then, we transform them. Sometimes it's just as simple as saving it as a different type of data. Still, it can sometimes be rather complex to combine that data with SQL queries to enhance it, or even just clean up and remove extraneous data that our users don't need.

We touch on other areas, such as averting risk by double-checking things or replacing manual transcription. We find that due to the size of our team, we're relatively small, and the biggest bang for our buck tends to be in the data reconciliation and gathering.

We have about 40 bots in production right now, which is pretty good for a small team. We're only really two developers right now. We're able to get pretty good value out of those bots. They're running probably about 50% of the time, which is pretty good since, as a financial organization, we're really seeing peak hours in the early morning and late evening as we're getting in all of the morning data and closing out for the day. We have a pretty good amount of utilization when we're busiest.

It is easy to build automation. For building them, we find that there are two categories. There are some that are quite simple and some that are quite quick, and then there are some that require some additional thought, some additional background knowledge, and some additional expertise. One of the things that we like about UiPath is it really does have a lot of pretty solid integrations. They can really get us what we need relatively quickly, but we still find that there's a level of expertise required to make sure that everything matches the way we expected it to, whether that's formatting or the data types. We need a little bit of expertise to fit them all together. However, the pieces of the puzzle are all there. It's just a matter of finding where they go.

We use a lot of unattended robots. We're almost entirely unattended right now. We find that those are the best early bang for our buck. We were able to completely replace a manual step from beginning to end. That's where we focused our efforts. 

We're interested in expanding into attended; however, we're still looking for the best way to find the more business user level, or the champions who need some knowledge of RPA to be able to utilize it properly yet also have the flexibility to be doing their normal day job and their normal day-to-day tasks without it interfering.

We have about 40 automations in production. Those are business related. That said, we are also starting to add a few more now. Probably on the order of five at the moment. We're hoping to continue to expand it in what we refer to as maintenance processes, things that allow us to automatically restart our own jobs when certain restart error conditions are met, and things that allow us to monitor the health of processes and make sure that there aren't missed exceptions over the course of our day-to-day. Therefore, we have about 45 total, with 40 business related, and then we're slowly growing this number that allows us to better and more efficiently perform our automation functions.

Those five robots are dedicated to maintenance handling exceptions and things like that. One of the things they do, for example, is scraping the logs and they'll look for keywords in our logs. The obvious one is exception or error; when they see those, they'll flag them and bring them to our attention. 

We're currently working on expanding that functionality so they can be a little bit better about proactively helping us. We're currently testing the use of the API calls within those monitoring jobs to restart ones that hopefully, just a simple restart will fix. For example, a slow or broken web portal that otherwise wouldn't be an issue.

That's a big time-saver. Our bottleneck as a small team has been how we support them as we get more and more processes into automation. We decided that the best way to help ourselves is to automate some of these support and repair tasks. We see that as being a big boon going forward to us.

The most valuable feature is the flexibility it offers. It really can integrate with just about anything you need it to. It has places where it is preferable to be used; however, in a pinch, you really can finagle whatever kind of circumstances you need out of it. We found that a lot of the time, it's not the perfect tool for the job, yet, thanks to the speed and agility with which you can apply it, even if it's not going to be a solution for 12 months, for six months it might be exactly what you need to get somewhat over the hump.

The user community has honestly been really impressive to me. The UiPath forums are genuinely a spectacular resource. It's really rare to come across an error, issue, or challenge that hasn't been at least discussed to some extent on the forums. That has been a great value add for us. Even if something is eventually going to be technically possible, you can frequently at least get an idea of how difficult it will be to implement it by seeing how much people have talked about how hard or easy it is. It really gives you some flexibility to quickly assess how doable it is, and then make a decision to move forward with it or drop it.

I used UiPath Academy several years ago now, in 2019. I know it's pretty different now. My team members have also used it. The courses are very valuable. There's a lot of great knowledge in them. 

One of the improvements that could be made is the support interface. I've talked to one of the product experts today about how they could better show when there are issues with a particular job. Right now, we tend to find that everything just looks okay unless we really go out of our way to highlight issues. What we would really love is for there to be a way to flag in Orchestrator exactly which jobs had warnings, exactly which jobs had business exceptions, exactly which jobs had exceptions that were handled, and which ones had unhandled exceptions. Right now, we are forced into this success or failure state. The lack of granularity makes it very difficult for us to quickly and easily find where we need to address issues.

There is no out-of-the-box way to configure granularly. This is where our maintenance processes are starting to come in. They're trying to fill those gaps, yet realistically, it would really be better to just have those visuals right there in Orchestrator without us having to rely on making our own API calls and checking for special criteria outside of what UiPath would be able to detect on its own since we're setting it within the code itself.

The UiPath Academy courses are disorganized. We have trouble identifying exactly what we want people to learn from within the list of courses, and since they've changed so much, it's sometimes hard for me to know what my coworkers are learning versus what I learned. I don't know where either my gaps or their gaps are. I don't know if I need to assign extra training or if maybe I need to go back and take a newly added training. That can be difficult for us.

I've been using UiPath for about four years now.

The stability has been good. I don't have any complaints generally about the stability. There aren't any particular issues I could name that would cause me to have a negative opinion, which I would say is probably about as good of praise as that perspective as you can get. 

We are not using the cloud. I know that the scalability is a lot better with the cloud features. We are an on-prem using preassigned VMs. We really love the ability to bring them on and off as needed. However, I will say that I know there's a whole universe of adaptability out there that, unfortunately, I am not allowed to partake in.

I have worked with technical support a little bit. I would say they are decent to good. They have been timely responses. Still, they are not always as detailed or helpful as I would like.

Neutral

I did work on Blue Prism for about two years.

It's been a few years now, so I can't speak to the current state of Blue Prism. That said, one of the ways I really struggled with it, was it just did not have the connectivity that UiPath has out of the box. A lot of applications we use regularly, such as PDFs and Excel documents, just did not work intuitively. I remember specifically having to write the code to handle passworded PDF documents manually. And so, that lack of integration in things that you typically use in every single process was a real frustration with Blue Prism.

That was one of the first things I noticed about UiPath is they handled those integrations much more smoothly. There are many more of them, and they are much more ready. The other thing that I would really give UiPath credit for is they are much quicker to iterate and build out new helpful features. Blue Prism was frustratingly slow to fix these problems once identified. You would face the problem and be forced to solve it with your own code since you couldn't rely on Blue Prism to get a solution to you in a good amount of time, unfortunately.

I'm not involved in the infrastructure deployment.

In terms of robot deployment, it's relatively straightforward. UiPath offers good tools to allow us to do it. My company, in particular, needs to streamline our ticketing system and our release process a little bit. Our particular process makes the best use of the tools available due to internal limitations, which we're planning on working on. For example, we currently do not integrate with Git, and that's something we need to fix.

My understanding is that we have seen a return on the investment. From my perspective, we just need to continue to highlight the value add and make sure that people are aware of what we're able to do to further expand the automation. There's a lot of untapped potential there.

I don't get too much into the licensing and costs in my role, so I can't really speak to them.

We do not really use AI/ML capabilities. We're a smaller group; we just don't have the resources to learn and utilize those tools the way we could. We're in the process of moving over to some better workflow management and BPM-style tools. We're trying to build one in-house. That will allow us to take advantage of some of those machine learning and data integration features, and then once those are fleshed out, and our business teams can continue to get onboarded into the BPM workflow, we'll be able to start utilizing those tools more heavily.

My advice to others would be to go through some of the UiPath Academy pieces of training to see if any topics are covering issues they are facing. They generally do a good job of showing you how to tackle those problems. Do a proof of concept and validation of it. UiPath is a tool. It's very good at some things, yet it's not very good at everything. Like any other tool out there, it's an excellent product if you find that UiPath is the right tool for your job. That said, you don't want to shoehorn it into something that really could be done better elsewhere.

I'd rate the product a nine out of ten. UiPath does a great job of iterating on its product, adding new features, and combating the negative sides. I've really been impressed by how quickly they do that. Every time I have a criticism, I find out that somewhere in the pipeline is a new solution coming to help me with it. That said, they're not always perfect when they come out. Sometimes we don't adopt them until after they've been iterated upon a couple of times, yet, just the fact that they listen and build these solutions is really helpful.

I'm the lead robotics engineer in my organization, and we are involved in marketing and research for new technologies such as mobile phones and laptops. We are an organization with 219 employees and started using UiPath for laptop marketing and advertisement for our customers.

Our clients have different requirements and strategies, and we build software robots tailored to their needs. A customer can send an email with attached PPTs, Excel sheets, PDFs, and images, and the bot can extract all the data and express it in the required format. This is uploaded as an article onto our website, and on our platform, so the marketing, advertising, and technology solutions specs are taken care of without any human intervention or involvement. We designed 39 robots for the same number of clients.

Our second use case is for invoicing; customers share checks for payments with us via email, and we have bots to extract that data and input it into our SAP ERP system, which is fantastic. The RPA automates billing on the financial side of our organization. 

We use the solution across 17 locations with servers managed centrally from our main office, connected using the UiPath Orchestrator. We have 19 licenses but only use 17 currently. We don't have more than seven end users as this is purely a tool for internal use; our customers don't have access.

UiPath's OCR enables data processing of handwriting, which in turn allows us to automate elements of the billing process from incoming customer checks, which is a fantastic feature for us.

Document Understanding is an excellent feature; it's very easy to use and provides the required data in a structured format.

The solution has excellent integration with third-party tools. 

We use ServiceNow, which is connected to UiPath, and they have fantastic integration. Therefore, we have calculated our time savings to be approximately 91,000 hours in the current year. Automation is a critical time-saving solution for us. 

The UiPath Academy courses could be improved, there are many courses, and some are more useful than others. I would also like to see improvements in course categorization to make it easier for newcomers to learn the solution.

Customer support could also be improved; they are very knowledgeable and helpful but hard to reach, and there are delays in getting to them.

We encountered some difficulties on the OCR side, and I requested new features and capabilities to address these. This may be an oversight on my part, but I would say some aspects of the OCR data extraction process can be improved. OCR and screen scraping are the only data extraction methods which isn't good for redundancy. I want more options in this regard, so this is another area with room for improvement.

We have been using the solution for nearly three years. 

The solution is stable; we didn't have any downtime outside of updating our environment. 

The solution is very scalable, and many managed packages are available to make that easier, as well as the drag-and-drop functionality.

We plan to increase our usage and are in touch with the UiPath sales team to discuss purchasing new licenses. We have around 60 new customers and need to upscale the solution to accommodate them.

The customer support team's expertise is impressive; they're very expert. However, raising a ticket is complex, and there can be significant delays, which isn't ideal when waiting for a fix. There is no clear route to contact UiPath, and this information isn't shared with new customers. If you know how to get in contact with them, then they are very knowledgeable and quick to help, but establishing that contact is difficult.

There was one occasion when I submitted a ticket and discovered it had been sent to their sales department after a couple of days, but I required technical support. There have been a few issues like this, but once you contact them, the support is fantastic.

Positive

I previously used Automation Anywhere for over three years at a position in a manufacturing organization. When I came to my current job, it was my choice to go with UiPath, and I chose it because it's more affordable and has better integration with third-party solutions such as Service Now, Office 365, and Check. Another consideration is OCR, as Automation Anywhere can't extract data from handwriting to my knowledge. UiPath has excellent capabilities, is efficient, and is more user-friendly than Automation Anywhere.

The setup was somewhat complex, as it was a new product for us, and we didn't have a clear deployment plan. The challenges weren't on UiPath's side; they were on our side. We had to build some infrastructure to support our on-premises deployment, and UiPath provided helpful instruction to assist.

Overall, the deployment took approximately three weeks and involved nine staff in total; my director, myself as robotics lead, two consultants, a developer, two members of the infrastructure team, and two staff from UiPath's side.

They could be better at sharing the appropriate setup information with the customer, as it was difficult for us to follow the steps outlined in the provided documentation. We had to get help from the technical support team, who are experts; they did what took us over a week in two days. If a good course were available in the UiPath Academy, that could have saved us that time. I must say that the UiPath technical support team was a great help during the setup. They provided substantial practical information and were central to our planning and implementation strategy.

Every solution requires some maintenance. As our deployment is on-premises, upgrades to our environment necessitate some downtime, usually one and a half to two days. One day to integrate the UiPath guidelines on updating the solution, and another day to upgrade the environment.

Our OpEx and CapEx costs have been reduced by around $38,000. Before using an RPA solution, we had 17 employees responsible for data entry and uploading. Now, we have robots doing these tasks, resulting in considerable savings. I would say our ROI is significant.

We find the yearly licensing cost affordable, and the UiPath pricing team is very accommodating to us. They allowed us to pay in installments during the integration phase. The friendly pricing is one of the main reasons we chose the solution.

We purchase 17 to 19 licenses and typically use 14 of them. They offer free extras like attendant reports, the Action Center, and Document Understanding APIs. The pricing and licensing are exceptional.

I would rate this solution an eight out of ten. 

When using Document Understanding with PDFs, if the document is over 16 pages, then the UiPath API must be used, which is available from the orchestrator. The API is both important and easy to use.

Our HR department is looking to hire an additional 17 employees to assist in managing our customers. We receive substantial data every hour from our 30 customers, which require reports. 

I highly recommend researching the solution and contacting UiPath for support with a proof of concept before any implementation. Having a plan and an idea of how to build the infrastructure is essential. UiPath is one of the best solutions available, but I would advise customers to follow the steps very closely during implementation.

At my company, we automate everything, including the ERP. It's for logistics as well as the production. 90% of our use case is automating SAP and the bonus software.

The user interface is amazing. If we want to look at the conditions, we can do so easily. We can just search and we can find it. It's very simple.

They provide architecture that is really amazing. 

It is quite stable. It is really good and very reliable, which is what I really want. 

You can scale the solution very well.

I have used automation. The report was helpful. It trains employees - even those that didn’t have any experience. In UiPath, it’s not as clear how you go about things or where to click. It's very difficult to change items. The best part of UiPath is the automation.

I have a downloaded code. When you ship the plan from one country to another country, there will be a lot of historical data in the item. Typically, we have to delete this manually. It is a lot of data. We have exclusively recruited people for this job in the past. Then, we came up with some designs for the automation and it has saved them plenty of time. We are able to finish all the deletion of unnecessary data in record time. That was a really easy way to help save time and human resources. Automation Anywhere is really helpful financially.

Manually, a task like this would have taken around 30 days to deal with 10,000 lines of deletion. Now, with automation, the same task can be done in two days.

In the past, our recruits have come from Ireland. I’m not sure how much labor time we’ve saved with UiPath, however, it’s significant.

I have tried UiPath’s Academy. I got certified from UiPath. The best part is that the lectures are really good. They also provide the trial motions, which is really helpful when learning.

I have watched UiPath Academy’s orchestrated videos and done the pre-development. I completed the entire video and then did the test. They have certified me for Orchestrator and the developer parts.

One really good thing about UiPath is the user community. We can just search for a term and get help with questions. Most questions will be answered by the community. That is really amazing and helpful. Participating in the community makes UiPath really easy. It's very easy to find solutions to questions you have.

The UiPath community compares well against other RPA communities out there. On a scale of one to ten, I would say that the automation ranks at a nine. It’s a helpful tool.

We use attended bots as well as unattended bots.

Attended automation has helped to scale RPA benefits in our company by automating departments or all specific processes that require human-robot collaboration. We know how to use automation with merchants so that they help you with authorization for the end-users. The robots have really helped us in specific use cases, especially around logistics, for example.

We have just started using UiPath’s AI functionality. We are exploring it now after we got some orientation from UiPath. Within one year, we'll start using it for the plans that we have created for this year.

UiPath automation has reduced human mistakes. That is the best part. If somebody, a human, does the same continuous actions, mistakes will happen. With automation, we’ve had zero errors at this point.

UiPath updates its software every year. The problem is the support for the old code. For example, right now I'm using the 2021 10.3 version. If I have developed a code three years back and I want to update the packages, it won't work as expected. They do not follow up with support for the old version. Therefore, a person has to exclusively work again with the old robot to make it compatible with the new version.

I've been using the solution for four years now.

Stability-wise, I would say, for an ERP, UiPath is good. If you are going to automate some websites, the stability is very bad, however, for ERP it is really good. 

The scalability is good. Based on the demand, we can actually scale up things. Again, it depends on how we implement UiPath in the organization.

We pay extra for UiPath support. For us, it's really good.

Since we are paying extra money for support, whenever we have a problem they exclusively send two people to our organization. They elaborate and explain the solution to the problem. That's only due to the fact that we pay extra money. We have experienced only positive scenarios with support.

While I'd rate paid support eight out of ten, when you don't pay for support the service may be only a five out of ten.

Positive

I also have Automation Anywhere and Microsoft.

Microsoft's solution is better than UiPath. However, UiPath compared to Automation Anywhere is better.

With UiPath, they should have at least some basic knowledge of .NET. It's very different from Microsoft. Somebody without any background can develop robots.

Compared to Automation Anywhere, UiPath is really good. Especially the user interface. Some of the Orchestrator functionality is also really good compared to Automation Anywhere. 

We had used an earlier version (8). We had to use that and log into the Orchestrator, et cetera. At that time, all versions were difficult. Now, they have the availability to make the setup easier and we have the entities to deploy the package. It's now very easy and very convenient.

The deployment takes about two minutes maximum.

For the deployment strategy for UiPath, we did a QA first. We had a tech that would create the instance, we'd deploy the Orchestrator and then just do the QA. We'd create another code request for the master branch. 

I have seen some ROI, however, I have only high-level ideas about what it is. Our team is in Denmark and in India. From what I heard, we are getting considerable value for money at this time.

The solution is a bit pricey.

More and more companies are coming out with similar solutions, and therefore the space is likely to become very competitive.

I have used the cloud deployment at well. Now I use the on-premises version. 

If anybody is going to evaluate UiPath, first, I would say, you need to look into what kind of automation you are going to do. If it's ERP, I would definitely recommend UiPath. If it's something, like a PDF or insurance kind of use case, then I wouldn't recommend UiPath. From my experience, what I understand is that UiPath is good for SAP. However, you can use it for any other kind of ERP as well.

I'd rate the solution a seven out of ten.

I mainly use UiPath for all automation tasks. We focus on the security automation side. We are doing some research on security automation regarding incorporated SIEM. We mainly are focusing on the security automation side using UiPath.

The process design work, the workflow management, and the custom templates are the most valuable aspects to us right now.

In terms of the ease of building automation using UiPath, it's easy to use. Previously, we had to do everything manually. When it came to automation, we had to design it manually and we had to have the documentation and everything in a separate place. By using UiPath, we can collaborate with everyone in one single system and we can maintain everything in one repo. Everything in one single system makes it easy to use and reduces our time spent creating automation while also improving effectiveness and efficiency. In terms of time saved, while previously it might have taken us two to three days to do perform a task, we now have it down to one.

The automation cloud offering helps to decrease UiPath's total cost of ownership by taking care of things such as infrastructure maintenance and updates. We don't have to host in our environments. They are responsible for maintaining everything. We can also connect from anywhere, which is very useful. The automation cloud offering helps to decrease UiPath's total cost of ownership as it reduces maintenance costs.

I use the UiPath Academy to learn more information, get new features, and learn about them as I go. UiPath Academy courses have been extremely helpful in getting up to speed and getting updates on the new features.

These days, once they release the new features, we can immediately learn about them from the Academy. We have everything, including guides, in one place. We don't need to search here and there and go and search features and ask for help from someone else. Once we first log in to the Academy, we can see everything that's saved there. We have one single place from which to learn.

The UiPath user community, in terms of the value that we gain by being a part of it, is good. The forum is also there. If someone needs help they can put the question on the forum as well. While there's no extreme support, for mid-level questions, we have some sort of support there right from the community.

We use attended automation. Attended automation has helped to scale RPA and has benefited the company by automating department or role-specific processes that require human-robot collaboration. UiPath helps to improve the effectiveness of the processes. Time is saved and human errors are reduced when we leverage this aspect. We've likely seen a drop of 50% in human error. It's also freed up 50% of employee time.

We do use some of UiPath's AI functionality in our automation program. I use some subject features. While using complex processes, we can segregate them into different parts and we have more visibility of the processes. When it comes to automation, we can make decisions such as how these processes are aligned and how to rearrange them. The AI functionality enabled us to automate more processes overall.

UiPath has reduced the cost of digital transformation so far. Some upgrades were required, however, they weren't massive. Most of the stuff can be managed.

They could work to improve the user community. For example, having a common place to discuss items. They could improve user forums. That way, we can share knowledge and experiences across different industries. 

I've been using the solution for around six months. 

In terms of stability, it's really good. I haven't come across any problems.

Scalability is really good. We can change anything we want with minimum time.

The cloud offering allows us to scale up operations. When the number of users increases and the number of tasks goes up as the business expands, we can easily, with the cloud subscription, share it with more users. It's really easy.

I currently use the solution daily, which will likely continue. Many people use the solution in our organization, including all developers and project managers as well as IT admin. Around, altogether 80 to 90 people are using UiPath. I've automated two processes so far, however other departments also use it and they are doing their own automation projects. 

Technical support has been very helpful. 

Positive

The initial setup was straightforward. For implementing and getting support and we could directly work with the company. UiPath was very helpful.

Deployment was done by a separate IT team, however, we are used to testing the product and giving feedback. We provide the feedback, what we use, and everything, and it can get tweaked. It's quite straightforward and easy.

It took about three months to deploy UiPath.

The implementation strategy was to communicate with IT. They know the whole solution, however, we were participating in the process to witness how to use the software and how it's helpful. We give feedback on how it feels to do our work. Therefore, I don't directly install it; I only advise on my findings from a usage standpoint. 

UiPath helped to deploy the UiPath solution in our organization.

UiPath has helped save 60% of costs for us in our organization.

We have seen an ROI. Considering the overall cost we spent before vs after and considering our increased accuracy and the time savings when you see the bigger picture, it's worth more than what we spent.

The pricing and licensing of UiPath seem to be affordable. 

The IT team may have looked at other options, including Blue Prism. I didn't directly participate in the evaluation process. 

We are UiPath customers. 

It's a good process automation tool. I'd invite anyone to consider this tool if they are planning to go into automation tasks. However, they definitely need to have a trial period. After that, if it suits their goals, then they should acquire it for their organization.

I would rate the solution a ten out of ten. 

We use Orchestrator, Studio, and Robot to work with automation in our finance department.

The product improves how our organization functions by automating tasks so users aren't having to spend time doing mundane things.

The most valuable feature is the unattended robots as they completely take tasks out of the user's hands.

In the next release of the solution, I'd like to see process mining to analyze business processes through event logs. It would help the end-users determine what processes need to or can be automated.

As for areas of the solution that have room for improvement, the usability for the end-users could improve so that they will be better able to program on their own. Coupled with process mining capabilities, that could remove the need to involve programmers or IT in the automation of simple tasks. The cloud platform could be improved so we would be able to deploy through that with sufficient security.

On a scale from one to five where one is not stable and five is very stable, I would rate the stability of the platform as a four. It is a four because I haven't seen any outages yet but we may need more experience with the product to be sure it is totally stable when we are completely live.

We have about four people are in our organization who are currently involved in our automation program and I can see that expanding as the company improves ease-of-use.

Our team has used UiPath Academy RPA training. On a scale from one to five where one is the least beneficial and five is the most beneficial, I would rate the UiPath Academy RPA training as a five. It is very good and very detailed.

We have also used customer support and it is good. When I called in they were helpful with answering questions that I had and they responded quickly. Usually, we had one person assigned to us that kind of helped us implement and who was familiar with our needs. This helped in several cases.

I was involved in the decision process to move to UiPath. We knew that we needed an RPA solution to take care of repetitive tasks that could be automated and we had been using solutions in other departments. We went through an RFP (Request for Proposal) process when the finance senior leadership wanted to see what RPA was about and how it could help in their processing. UiPath was one of three products that made it to the next stage of evaluations for this use case.

We did simultaneously use a different solution, which was Pega. UiPath was actually already being used in the company but the idea was to expand into the finance processes.

The initial setup process was straightforward. The complexity that we met with was because of the requirements of our own company. The setup, as far as the installation, was straightforward and simple. From the time we purchased the UiPath license until we had our first robot in production was about three months.

We did use a consultant for the deployment. The company was PwC (PricewaterhouseCoopers International Limited). On a scale from one to five where one is very bad and five is excellent. I would rate our experience with PwC as a three. They are not rated higher in our case because they didn't provide us with the best resources. They sent a younger team that seemed not to have really ever used UiPath.

We have only projected a total for return on investment and performance benefits from the solution through testing and past performance as we are not fully live yet. It will probably take six months to see the actual ROI when we know more about the performance benefits of full deployment. The solution has already helped to eliminate human error by about 25% and has saved our organization approximately 2,000 hours.

As far as pricing, I don't know what the company spends on the license. I do know about the robots. I think the attended robot is a little bit too pricey. With the unattended robots, we can put them on virtual machines — not really Citrix but regular virtual machines which are a little bit cheaper.

The vendors who were on our shortlist were UiPath, Pega, Automation Anywhere and Blue Prism. We chose UiPath because we already had the product in-house and we had already gone through all the security checks for the company requirements.

On a scale from one to five where one is very difficult and five is very easy. I would rate the ease of use of the platform as a three-out-of-five. I give it that rating rather than going a bit higher because it is a little bit difficult for the regular users to automate. In some cases, you have to be more of a programmer to automate successfully. Even so, it is better than other RPA tools.

On a scale from one to ten where one is the worst and ten is the best, I would rate the product over-all as an eight. It gets the job done, but there is still a lot of room for growth in the capabilities so that is why I think that eight is a justifiable rating.

The advice I would give to a colleague at another company who is researching RPA solutions is to read up on what RPA is and what it can do for your company. That is where I would start. Then try to go to as many meetups or conferences as you can to find out more about the products and how they are being used.

I am working for a client. I am using on-premises UiPath Orchestrator. I have installed UiPath Studio and deployed some processes for automation. 

I have used it for SAP automation, Excel automation, and web automation. I have not yet used the AI functionality. I might use it in the future.

Manual tasks are reduced, and in less time, I can complete a task. 

UiPath has sped up our digital transformation by 20%.

UiPath has reduced human error. With automation, correct values get entered, and there is a reduction in human error. There is a 10% reduction.

UiPath has saved us money because there is a reduction in manpower. It has saved about 20% on costs.

In terms of time savings, for Excel automation, the backend activities are much faster, whereas web automation takes time because it requires loading the screen and capturing the elements. For Excel automation, the backend activities take 30% to 40% less time.

UiPath Orchestrator is very user-friendly and easy to understand.

The interface is very good. In the latest one, they have added many more activities, which has made it even easier to do automation.

While doing web automation, I am facing a selector issue. In the web portal, we need to capture a screen element. For capturing the screen element, when I run the job the next time, it fails because the limit is not recognized. It is very difficult to make the selector stable. It is not easy.

I have been using UiPath for more than two years.

At times, when I restart the system, the deployed robots take time to connect to the UiPath Orchestrator. Overall, I would rate UiPath a nine out of ten in terms of stability.

It is scalable. We can use it in different companies or industries, such as hospitality or finance. I would rate UiPath a nine out of ten in terms of scalability.

It is deployed at one location, and we have four to five users of UiPath.

I am satisfied with their support. Whenever I raise a ticket, they provide the required support. 

UiPath has a user community, but I did not use it much. I used the UiPath documentation.

I have also used UiPath Academy and completed three courses. I have done the foundation course, the advanced course, and the continuous learning course. I am satisfied with the UiPath Academy courses.

Positive

I have also used Automation Anywhere. Compared to Automation Anywhere, UiPath is more user-friendly. In Automation Anywhere, we have to do lots of things, whereas in UiPath, we have to do fewer things, which makes it easier to do automation. Also, capturing the screen is much harder in Automation Anywhere. It is easier in UiPath.

The deployment of UiPath Orchestrator only takes one day. 

In terms of maintenance, it only requires yearly license renewal and making sure it is up to date.

We have two people who are involved in the UiPath deployment. 

Overall, I would rate UiPath a nine out of ten.