UiPath Reviews

We primarily use UiPath to move data and consolidate data formats efficiently. We are involved in claims management within healthcare. We are also exploring DevOps tooling and CI/CD pipelines, and automated testing.

UiPath has significantly improved how we claims. We provide this product for our customers directly, so we want to ensure they reap the benefits of the automation program. We serve as a product team and make sure that our products are directly open to the customers. Although we are not extensively using AI yet, there is significant interest in the org. We aim to recommend automations to users and intend to develop AI capabilities down the line.

Our teams are heavily using integration service, especially following our cloud migration. Having further insights and program visibility is crucial for longevity.

It would be helpful to be able to double-click and drill down into the data we see in the APIs and get a little more interactivity, especially in the Studio and Studio Web. I want to be able to pull in fields dynamically.

I have used UiPath since 2021, so it has been about three years.

UiPath is relatively stable. I've seen a few bugs in some of their newer tools and Integration Service. There are some issues with feature clarity across platforms, but it's not necessarily a stability problem. Occasionally, cloud may experience downtime, but stability is always reliable. 

Most of the scalability issues from an implementation fall on the customer's side because they don't understand how to scale out their VM presence or set up systems in a way that relies on siloed teams. They're using it on-premises and have to manage the instance with teams outside of their automation team. I haven't had any scalability issues in the cloud. The cloud might go down once a year, but I haven't had issues scaling it, and if it has an outage it's normally not long enough to make a dent.

I rate UiPath support seven out of 10. UiPath's support is quite reliable and significantly better than most alternatives. Some competitors don't get back to you or have meaningful solutions.  

There's room for improvement. They could make their online support pages easier to navigate. They're integrating support with Automation Cloud, which will make raising a ticket more seamless. When you open the ticket, it should automatically provide them information about your deployment.  They're good about following up with you, but getting solutions for some products takes time. 

Neutral

I have always worked with UiPath, sometimes using other platforms such as Salesforce and Power Platform when they better fit specific needs. However, they are not as suitable for making enterprise scale automation.

The on-premises deployment when we started in 2019 was somewhat complex. It's different for every customer, whereas the cloud is consistently distributed the same way, and you can customize it for your business.  

We work with an implementation partner for staff augmentation and architectural support, with a proactive offshore development team experienced in best practices. 

I rate UiPath eight out of 10.

We're an insurance company, so we use UiPath to enter customer and policy data. Four of us work on the data side of bot development, which is our department's priority. We have multiple inflows of different ideas and use cases coming from various departments that ensure the company runs smoothly and efficiently. 

Implementations and updates allow for frequent email communications on Monday mornings weekly. Our team sends out email notifications if anything significant is urgent. We're still working on some of the aspects that we're looking to solve by attending this event. We've got some integrations that UiPath provides.

We have a limited staff and a lot of work. UiPath tackles repetitive jobs that people don't want to do but must do them daily. We've saved on reporting, and that has mitigated costs, so we've seen revenue advantages. 

Our customers and employees are happier. Employees' menial labor is reduced, and they can spend more time interacting with customers. Our customers like this because they can talk to a real person who will follow up on their issues. It's generated a lot of buzz in the community. Customers can talk to our agents faster and get the information they need quicker

We like the RPA style and constant data flow. It keeps working when our employees aren't. 

It would help if UiPath fixed bugs in the software before they updated.

We've used UiPath for a year and a half. 

UiPath is stable and mature. They've been around for a while and are constantly improving. 

UiPath has kept up with our growth, as we do five to 10 acquisitions annually.

UiPath support has been tremendous. They're responsive and ready to hop on a call with you to solve problems live.

Positive

The initial deployment was fairly straightforward, but we have to build automations before we could solve problems. 

We've saved over a thousand hours of labor this year alone in various forms, such as reporting that was previously generated manually and sent out or forms that were filled out and put into the system. Those are now automated through various methods. It has saved double the standard employee's salary.

I rate UiPath 10 out of 10.

We're still in the exploration and discovery phase. We're learning about UiPath's capabilities and how they fit into the overall picture. We haven't separated AI from our normal process at this point. I work in our company's contact center, and we engage them in many different ways. We talk to management about their problems, report large volumes of transactions, and work side-by-side with the agency to find trouble cases and where they frequently perform manual tasks.

UiPath has helped our customer success unit and various technical teams. We were trying to understand the industry's current state and the direction our peers are taking. We're not so focused on eliminating positions as we are on using UiPath to free staff to work on additional tasks. There are always new tasks in the contact centers, and if we don't need to add staff, we can redirect them to other areas.

We were looking at implementing most of the features. I don't look at it with a specific lens but try to understand where all the tools are and how they can best help us in each situation. I don't have a favorite tool but try to understand how to use each one in combination to give the utmost business value.

Being able to escalate quickly is not a strength for UiPath and may be a focus area.

My department has been using UiPath for about two months.

The people from UiPath, from customer success to various technical teams, have been very helpful. When we open tickets, they respond quickly and escalate to the appropriate teams.

Positive

We did have a different solution. Deploying the solution to our agents' desktops was essential, and UiPath's advancement in that space and innovation position was enticing.

The initial deployment was fine. We had an on-premise deployment and weren't using the Automation Suite. It didn't work for us at the time. There wasn't a lot of flexibility there. I understand that it's changed, but we've already deployed on-prem. We've grown, and the complexity is through the roof, so now we think it's worth transitioning to an alternative solution.  That part has not been great, but at least there are places for us to go.

UiPath is expensive compared to competitors. We're examining where the value comes in and their ability to continue being a leader to justify the cost.

I rate UiPath eight out of 10.

We have an online report, and our management tasked me with recreating it, but they don't allow bots to create things on the website. I'm responsible for the automation and engineering work, and they wanted me to evaluate the performance of our systems and solar panels. I need to go to the manufacturer's website and download the monthly report corresponding to our factory site. 

Each month, I need to go to the site, get their readings, and create a report. It's a repetitive task that takes about four or five hours. UiPath enables me to automate the finance side of the report.

Generating all these market analyses and data reports from various websites can be time-consuming. It might require a whole team with its own manager to check and update the docs. However, when UiPath came into play, we could automate a lot of that work from different platforms. That was the start of a digital transformation at our company. It saves about eight hours per report. 

UiPath decreases human error. A lot of the reporting on product quality was done through manual data entry into the database system. There is potential for human error. Now, we can a lot of that information automatically and perform the data analysis with UiPath. Since we no longer need a designated person to do the data analysis, we can save around $200 to $300 monthly.

UiPath is easy to use and learn. With some experience in automation, I could learn the solution in three or four hours. It's easier to build automations in UiPath compared to other tools. UiPath has a feature that allows you to build automations quickly. You can build your workflow in under 10 minutes. In UiPath Studio, you can do browser automation by recording it. You can set up flows where you click through the buttons on a website. For example, there's a button where you have to click to verify that you're human. That's something you can add to the flow. 

Having a workflow is beneficial. At our monthly meetings, we rectified the revenue generation, etc. We analyzed all these systems' performance and costs to create a plan and saved a lot of money doing that.

We're developing a use case for automated communications mining using Salesforce for one of our teams. It will be helpful, but we haven't implemented it yet. We have several reports and a script to perform this automatically. We will rate the responses from our team members and the outside groups we are using. 

The UiPath community is very helpful. When I started using UiPath, I had no clue about it, so I watched a few videos and learned how to do most of the integrations. I also reached out to some colleagues on LinkedIn who directed me to the Sri Lankan user community. They were amazing.

I would love to see UiPath create a reporting application that you could deploy on the side and feed data directly into it. That would be an amazing tool to have. Microsoft has this data migration interface, so if you create an automation, it checks everything going into it. 

I tried UiPath a couple of years back for another project and worked with it for about a year and a half. I also worked with it more recently, and the experience is different.

We had some performance issues in the first few weeks. Apart from that, UiPath has been running okay.

The cloud component of UiPath makes it scalable.

I rate UiPath support seven out of 10. You can contact enterprise support. They're always ready to receive our calls and provide recommendations. 

Neutral

We previously used Microsoft Power Automate. Since we are using Microsoft ERP and CRM systems, all of our automation systems need to be compatible with Microsoft. We could use Power Automate for free, so it made sense to stick with one vendor. 

UiPath is easier to understand and use because we can record actions, and it has an amazing support community. It is also competitive in terms of cost. If you are sending information to databases with Power Automate, you need some subscriptions to PowerApps and Power BI. It costs you about a hundred dollars to get started. You can download and use UiPath Studio for free. 

Compared to our older platforms, UiPath is easy to install and integrate. On day one, you can deploy it to your system in a few minutes. Our previous solution required more infrastructure to do the automation. UiPath has UiPath Studio, so you can play the flow and record all your inputs. The main advantage is that you can build a solution in minutes. It's effortless to get started. 

UiPath is reasonably priced. 

I rate UiPath eight out of 10. 

We mainly use UiPath for automation testing processes. I am from delivery and project management, and I have a team member under me who is developing automation processes for me.

We had five members on our team when we started in 2019, and now we have 70 people in-house. We have achieved a very good scale in the last five years. We started with UiPath, and we have started adding other tools over the last one and a half years. Till mid-2023, we were just on the UiPath platform, but now we've expanded to other tools. We are the only organization across the globe that has achieved certifications in Document Understanding.

The most valuable features of UiPath are test automation, test suite, test manager, and document understanding.

Communication mining and process mining can be enhanced in UiPath. UiPath should improve its licensing because its competitors offer a cheaper and more sustainable model for even small-scale industries. Any company that wants to adopt UiPath has to pay straight away and then use it.

I have been using UiPath since 2015.

We haven't faced any issues with the stability of the solution because it is continuously evolving and upgrading. In some instances, we found that some solutions we had built in the past were failing, but that could be quickly fixed with their suggestions.

I don't feel any other tool has that much accuracy and stability of the applications. UiPath is a very scalable solution, and we can integrate it with any other application.

I rate the solution’s scalability an eight to nine out of ten.

UiPath's support team has to improve a little because their responses regarding production incidents are not too quick. Initially, they try to resolve issues by email and connect on a call if that doesn't work. I think they have to improve a lot in this area. I rate the solution’s technical support a six or seven out of ten.

Neutral

In my previous organizations, I used Robot Framework and Power Automate.

The initial deployment of UiPath is easy.

We have several in-house experts who can deploy the solution. If we struggle with something, we seek the help of all the resources in our team. Mostly, we don't take any external help for deployment. If required, we reach out to UiPath for something that is missing or not working. However, that is just 2% to 3% of the complete processes. We manage the rest, 98% of the process, among ourselves.

Compared to other RPA tools, UiPath is a much more expensive solution.

UiPath's implementation depends on the process and budgeting. If clients have a good budget, we proceed with UiPath. Otherwise, we suggest some other solutions. Sometimes, we need to minimize the time frame to do the repetitive task. Manually, people take a longer time to process any files. We are automating the processes to streamline them and minimize the team members' costs and efforts.

If we have multiple tools involved, we have to put a lot of effort into analyzing them. If we directly go to development without thinking or analyzing, we lose time and effort. That's why it is very important to analyze the tools in depth. If the processes are straightforward, we suggest some improvements, which would be much easier. If multiple applications are involved, it takes a longer time. The complex process also requires some improvement, and based on that, we suggest whether to go ahead with UiPath or not.

The solution enables us to implement end-to-end automation for 90% of the processes. End-to-end automation is always important for us because it creates business for us. When we implement UiPath for the client, each client will be satisfied and happy with us, and we can get more business.

UiPath's user community is very helpful. We learn about different technologies and aspects when we get involved with the user community. Sometimes, we interact with problems that we have never worked on. We learn about such challenges and their solutions because of the solution's user community.

If you are struggling somewhere, you can post the issue on the user community forums and get an immediate response. With UiPath support, we have to wait for 24 hours to get a resolution. We get quick responses in community forums because experts respond to us. Compared to other solutions, UiPath's community forum is much stronger.

Most of our resources are first going ahead with UiPath Academy courses. After that, we give training because that is a basic point to start with. We are even onboarding the freshers. We ask them to go through their Academy courses, and after that, we allocate an in-house mentor. It will be much easier for us after they have an outline in their mind regarding the processes they have to go through. Once they finish it, we have an internal assessment and a training team that will assist in complex use cases.

The biggest benefit of UiPath Academy is its proper outline and structure in terms of education. Anyone who can follow will at least get 40% to 50% of the learning from there. After that, they will learn a lot based on their practices. They can practice some examples from there if the basic concept is clear. The courses are structured in such a way that even kids can also start with them. The courses in UiPath Academy are well structured and planned.

We cannot add the solution's AI functionality for every project. Around 50% of the projects we have done so far are related to AI. AI is helping a lot in terms of AI Center. The AI functionality helps connect with each application and for documenting. The solution’s AI functionality has enabled us to automate more processes overall.

Other than licensing costs, the solution reduces the cost of digital transformation. Our complete business depends on UiPath. As a solution-based company, we are automating the processes. We don't have manual resources except the project manager and business analyst to analyze the processes. Our complete business depends on the solution's automation or the AI model.

UiPath has freed up employee time for us. We have delivered two projects to a European-based client. UiPath has freed 90% of employee time in one of the processes and 85% in the other. It was a very big logistic company where we implemented UiPath using a Document Understanding to extract all invoices and feed them into the application. Earlier, they used to allocate these tasks to nine resources. Now, one resource can handle everything.

We have been expanding into other tools for the last year, but UiPath has been beneficial and has saved us overall costs. We don't have any licenses with us. We just provide the solution. We deploy UiPath on-premises or on the cloud, depending on the end user's requirement.

UiPath is usually deployed across multiple locations and departments. Maintenance will be required for UiPath in terms of new functionality during upgrades. I would recommend the solution to other users.

We always suggest to every client and whoever reaches out to us not to proceed with UiPath without having proper knowledge. We say this because of the licensing cost and several factors involved. If the processes are just one time, it's not recommended to use them. Overall, the learning is good. If anyone wants to try UiPath, they should first explore smaller processes and then proceed to the bigger ones.

Whenever new upgrades are available, sometimes they break the functionality, which we have faced a few times. If you are using version 12, stick with that and disable the updates directly from UiPath. First, try on the smaller instances, then proceed with the bigger ones. Otherwise, some production activity might fail.

Overall, I rate the solution an eight out of ten.

We use UiPath for intelligent automation integrated with machine learning models.

We previously did many of these processes by hand, and our team found that frustrating because it took a lot of time. There was a chance we could have errors in reports that are critical to the organization. UiPath processes are around 90 percent accurate. Since we implemented UiPath, it has become essential to our organization, and we cannot live without automation now.

UiPath has helped us reduce our on-prem footprint. Its AI functionality has helped us automate more processes while speeding up digital transformation and reducing costs. UiPath has saved team members' time, allowing them to spend more time on valuable tasks instead of tedious, repetitive jobs. 

What I like the most about UiPath is that we can build custom activities. If we want to customize functions based on our logic or use case, we can do that. 

We also like the UiPath community. It's the best help you can find online. If you have any issues, you go to the UiPath forum to find answers to existing questions. If you can't find the answer you're seeking, you can post your question and get an answer quickly. The UiPath Academy has some hands-on activities to practice, and they offer a certification. It's a great way to grow your knowledge. One drawback is that the cost of the certification exam is pretty high. 

The most valuable features are document processing and integration with AI/ML models. Using the solution's AI functionality was a bit challenging initially, but once we researched how to use the intelligent automation, it was fairly simple. Overall, building automated processes is easy. The end-to-end automation capability is crucial for large organizations because it reduces time and energy. 

We use intelligent automation for things like document processing. There is a validation center where the ML model extracts some values, and we can validate if it's correct. That aspect could be improved a little. The percentage of values extracted without validation could be increased. It's currently an attended process, but they should give you the option of making it unattended. 

I have used UiPath for more than four years.

I rate UiPath eight out of ten. 

I rate UiPath 7.5 out of 10 for scalability. 

I rate UiPath support eight out of 10. 

Positive

I have used Automation Anywhere. It's also a good solution that's easy to use, but I like UiPath a little more.  I prefer UiPath because I've done more projects on it.

Deploying UiPath is straightforward. The implementation took a few months because our use case was so complex, and we had to optimize the processes to make them more efficient. Our development team has four people. After deployment, the bots require some maintenance. Admins need to update the automations and ensure the bots are running. 

We've realized considerable time savings with UiPath. We were previously reading and inputting information from documents manually. One document took almost two or three hours. UiPath automation brought that down to two or three minutes. 

UiPath is relatively expensive. It's not expensive if you only need to automate one or two processes, but if you need to use more, it's somewhat costly. There's also a free community version.  

I rate UiPath eight out of 10. My advice for new UiPath users is to complete the training first. Get all the knowledge you need to implement automation before you start working on it. 

We use UiPath Studio, specifically the enterprise version, for developing projects per organizational requirements.

UiPath makes building automation processes easy and accurate. It allows us to create a wide variety of feasible automations. Even complex processes can be tackled using UiPath's features, such as object repositories and document understanding.

UiPath offers end-to-end automation, which is crucial for our work. This allows me to handle various tasks. I can efficiently open any web application required by the organization or our clients. I can download documents from web applications and fill in the necessary details within them. I can extract important metadata from documents or web portals. I can store the extracted data in a designated data queue. I would rate the process a ten out of ten.

By automating tasks through the use of robots, we can achieve significant time and manpower savings. This, in turn, leads to reduced costs for the company. Additionally, automation improves accuracy, as robots are less prone to errors compared to humans performing repetitive tasks daily.

I use the UiPath Academy courses in my free time to get some diploma-level certifications.

UiPath reduces the cost of digital transformation.

UiPath helps reduce human error.

UiPath helps to save staff 70 percent of their time through automation. 

The community version of UiPath has a limited feature set, which can make it challenging for users to fully explore its capabilities without purchasing the enterprise version. Offering a trial period for all features could provide a more comprehensive evaluation experience for potential users.

I have been using UiPath for four years.

While UiPath has disconnected on a few rare occasions, it has generally been stable.

UiPath is scalable 80 percent of the time.

The initial deployment is moderate. 

The implementation was completed in-house.

UiPath is expensive.

I would rate UiPath nine out of ten. There are many RPA tools and UiPath is at the top of the list.

UiPath requires maintenance for any changes that are made.

I recommend reviewing the documentation and completing the UiPath Academy courses before using the solution to automate processes.

We're a consulting firm and we use the solution to automate various systems, mostly in data processing, including in the customer service department. We're also using it to take advantage of artificial intelligence.

We've noticed a lot of benefits. For example, I've noted a reduction in errors in data processing and analysis. We've also been able to increase our working hours. We don't necessarily need to have a human workforce going around the clock. There are some hours or some shifts where we rely on the robot to take care of the workflow. We've also been able to apply artificial intelligence to our work to amplify the customer service experience and help us be efficient and fast.

The pricing is pretty fair. It fits various types of organizations.

The support has been very good. We appreciate it. Support is in various languages.

Building automation is very easy. You can deploy anywhere and you can even access the platform using a mobile device, web browser, or iPad. This flexibility makes it easy to use. 

It allows us to handle end-to-end automation, mostly for data analytics and data processing. With this option, we are able to work through processes 24/7. This reduces the amount of downtime.

The community has been very helpful. You can go there if you have minimal problems instead of going to support or having to shut down your whole system. You can contact someone in your community, and they can help share insights. It's helpful for teaching staff how to use the platform.

We've been able to reduce our on-premises footprint. At the same time, we've been able to grow our digital footprint.

We have dashboards where we can monitor staff, and even if they are far away or working from home, we are able to monitor everything, and people no longer need to necessarily be on-premises to work.

The solution has a useful Academy that I started using in the past year. When we have new employees who are onboarding to the department, we conduct an initial training. However, after that, they can go to the UiPath Academy and acquire even more skills. The biggest benefit is that it allows any employee to learn on their own time. It gives everyone the potential to grow and learn at their own pace.

We have used the AI functionality from UiPath, mostly in Europe. As an accounting company, we handle tons of Excel worksheets and formulas. The AI makes it all very efficient and helps with analytics and processing. 

It's sped up our digital transformation. Initially, we did not have automation. We only had automation available through other companies. When we adopted UiPath, we developed an automated process that allowed us to bypass having a human behind the computer.

UiPath helps reduce human error. It's reduced it by a huge amount and was a big reason for us acquiring the product.

The solution has helped free up employee time. Employees now have to do less manual work. You don't have to manually look at every receipt or every piece of data. We assign a UiPath automation to the task. Something that would take a human an hour is done in 15 to 20 minutes.

It does save us money. We used to have two shifts before acquiring UiPath. Now, we've reduced the human workforce for the night shift. 60% of the work we can assign to RPA. Less of a human workforce means less money spent on manual productivity. It's helped us reduce our overall operating costs.

The billing plans should be improved. Instead of billing per month, they can offer plans for a year or two.

I've used the solution for a year and eight months. 

The solution is stable, depending on your infrastructure.

The solution is scalable. 

We contacted support in the initial six to eight months of usage. We used to contact them monthly since not all staff were knowledgeable. 

Support was fast enough. Of course, there were sometimes technical errors and it would take two to three hours to get a response.

Positive

We did not previously use any automation solution. 

While we started on the cloud of the free trial, we moved to the on-premises deployment model.

The deployment was easy. We started with the free trial, and after we saw the results, that informed our decision to continue.

We had 20 to 40 people involved in the deployment. 

There is some maintenance required. New employees need to be onboarded and sometimes they mess up and the IT team will have to return the platform to normal.

We didn't go through any other channel during deployment. We had an efficient vendor from UiPath.

We have seen an ROI in that we were able to reduce the need for so many workers on night shifts. That aspect has brought down our operating expenses while driving productivity up.

I'm a customer and end user. 

I'd rate the solution eight out of ten.