UiPath Reviews

We generally use UiPath for invoice processing, finance-related processes, and other similar processes in the oil and gas industry, including government and child welfare use cases.

My organization also used UiPath to automate processes for a good cause, particularly for a US organization that was into child welfare and adoption, so that was one of the use cases: automation for a child adoption and child welfare organization.

To me, the most valuable feature of UiPath is document understanding.

AI is also a valuable feature, as that is the current trend, so it's one of the most essential features of UiPath.

I found it very easy to build automation through the solution, as it has a drag-and-drop interface. If you know the flow and understand the basics, you can easily build automation in UiPath. In simple terms, the solution has a low code interface.

My organization saw many positive outcomes from UiPath automation, mainly when it was applied to an organization in the US focused on child welfare and adoption.

The solution also enabled my organization to implement end-to-end automation. That is important because I would always prefer some end-to-end automation wherever possible, even with a bit of human touch in the loop. I find solutions that enable end-to-end automation, such as UiPath, great.

I found the UiPath user community valuable. I'm a very active member of that community, and one of the good things about it is that it's active and full of people helping each other learn and grow, even when people don't know each other. I learned a lot from the community to be who I am today.

My organization worked with one client with an on-prem environment, and UiPath still has a good platform for an on-premises setup. It's called the Automation Suite, particularly the latest version.

My team, including myself, took courses from the UiPath Academy, and I recommend the academy to anyone interested in learning RPA and understanding the basics of UiPath. Even for someone who needs some refresher or retraining, I would recommend UiPath Academy, as I find it one of the best places to learn.

My organization used several UiPath AI functionalities for automation, including document understanding, language understanding, and even generative AI, which has significantly helped.

I also like that the AI functionality of UiPath enabled my organization to automate more processes overall.

The solution helped speed up digital transformation, mainly because manual processes take up much time. Still, with UiPath, time and costs were drastically reduced, so I find the solution beneficial. It has also reduced human error in the organizations in which it was implemented and even freed up employee time. The amount of time freed up would depend on the use cases, but the time saved would be significant for a company with a lot of automation. UiPath also helps save costs, but it depends, so it would be difficult to determine a number or percentage.

What could be improved in UiPath is the release or update because my organization noticed that a few minor bugs occur from time to time, mainly on the development side. That is not a showstopper, but if the UiPath team could inform my organization ahead of time, that would reduce the need for developers to find a workaround for the bugs. UiPath releases need to be improved.

I started using UiPath in 2019. I'm still using it.

Stability in UiPath is good, but this relates to the little bugs that my organization noticed in the community edition of the solution, not the enterprise version. Other than the minor bugs, stability-wise, UiPath is good.

UiPath is a very scalable solution.

My experience with the UiPath support team is very good. The team was very helpful and supportive. The support team is an eight on a scale of one to ten.

Positive

Before UiPath, I used Microsoft Power Automate and Blue Prism. Still, UiPath is more advanced when compared to the two tools, plus UiPath has a much broader scope, with over twenty products addressing different stages of the project lifecycle.

The AI or RPA and automation capabilities offered by UiPath are also quite good versus what Blue Prism and Microsoft Power Automate offer. UiPath is one of the leading tools in the market.

Deploying UiPath in the cloud is easy because it only requires some configuration before use.

For on-premises deployment, you need to install specific applications to get the solution to work. Still, with the UiPath support team, you can easily do the on-premises deployment, so deployment isn't a big issue.

The pricing for UiPath is OK, but it's a bit on the higher side, as the target audience is a bit different.

UiPath is deployed differently for clients. Some have an on-premises deployment, while some deploy it on the cloud.

You don't need many people to deploy the solution because if you have the infrastructure, such as the database and the server, ready, one person who understands the infrastructure would be able to do it.

My rating for UiPath overall is a nine out of ten.

My organization is a partner of UiPath.

We use UiPath for invoice processing and PDF extraction.

Building automation using UiPath is extremely easy. Everything required is available online.

UiPath enables us to implement end-to-end automation, which is the most important aspect for us.

The UiPath User Community is strong.

UiPath has helped us to minimize our on-premises footprint. We are using an on-premises orchestrator and working in the financial services industry, where we have to process 30,000 invoices per day. This would normally require a lot of manpower, but with UiPath, we are able to do it with only five bots.

We use the UiPath Academy courses and my team recently received the AI certification.

We use the AI functionality in UiPath to help automate more processes overall. 

UiPath helps speed up our digital transformation.

It has helped reduce human error a lot.

UiPath has helped free up our staff time by automating the manual work and saving our resources. 

The Orchestrator feature is the most valuable of all the automation solutions I have used, including OpenBots, Robocorp, and Microsoft Power Automate. It is essential for managing all of the processes in UiPath.

The UiPath Academy Orchestrator training needs to be updated to reflect the recent changes.

I have been using UiPath for one and a half years.

UiPath is stable.

UiPath is scalable.

The price for UiPath is on the higher end.

I would rate UiPath ten out of ten. I have used five other automation solutions and UiPath is the best.

No maintenance is required.

The development, scalability, and reliability of UiPath are the best, and I recommend the solution 100 percent.  

We use UiPath for SAP automation, detecting document sections, web automation, and external applications. 

We use both UiPath RPA and UiPath Document Understanding.

UiPath Document Understanding is for data extraction, while we use UiPath RPA for basic purposes and use .NET.

We also used UiPath once to automate processes dealing with good causes, particularly in Ecolab. The company dealt with floor cleaners and hand sanitizers for hospitals in the US, and at that time, the demand for sanitizers and floor cleaners was through the roof. It was so high that we had to automate processes using UiPath to fulfill the number of orders coming in, for instance, thirty thousand orders a day.

We use UiPath in multiple departments, such as HR, Procurement, and Manufacturing.

We were able to scale our automation and operations through UiPath, for example, up to thirty thousand orders a day, and the direct impact was that all hospitals could order whatever they needed from our company and get what they wanted.

UiPath also helped us send information, particularly the list of requirements to vendors, for example, the number of materials needed, the size of each material, etc., so we found UiPath useful.

One of the features of UiPath that we found good is Document Understanding. We also like using the prebuilt AI models in UiPath rather than creating our own AI models.

We also liked how UiPath enabled us to implement end-to-end automation.

The UiPath Community is very good. When UiPath started, there was no community and documentation, but then UiPath built its community and started giving all courses and training for free along with IT requirements. We found that very helpful, especially then, because other solutions, such as Blue Prism and Automation Anywhere, were not providing free tutorials. Only UiPath provided free tutorials; it was the first company to do that. It even gave practical use cases along with the required data and even built its own application and website, which was why we could automate, including learning about automation.

We found the UiPath Community very helpful because we get answers when we input some queries. We feel that it's always good to look in the UiPath Community to keep learning from the questions other users ask and even reply to questions by other users. If we want to dig deep and further understand how things work, we go to the UiPath Community, which we find good.

The UiPath Academy courses beneficial. I've even completed the advanced course there.

We started using the AI functionality in UiPath for our automation programs. As the solution comes with three built-in AI models, we like that we can directly use those current AI models rather than building custom models. We can plug and play the built-in AI models in UiPath, which helps make our development faster than last year's development speed.

We found that UiPath made digital transformation happen within our company. Digital transformation increased for us.

We also like that the solution helped reduce mistakes and freed up the time or hours of our workers, as seen on our dashboard, which helps keep track of the number of hours worked. UiPath helped in freeing up sixty percent of the workers' time.

An area for improvement I saw in UiPath is API integration, particularly with Microsoft. If you compare my experience with Power Automate in terms of integration, it is seamless, and you don't have to create trust with other applications. Integration via Power Automate is easy, more of dragging and dropping and then starting, which is still not the case with UiPath, so that should be improved.

I've been working with UiPath for eight years now.

UiPath is a stable solution.

Scalability-wise, I'd give UiPath a seven out of ten.

I would rate the UiPath technical support as eight out of ten.

Positive

The initial setup for UiPath was a bit complex in 2017 because the documentation available at the time was not that great, but nowadays, setting it up may be fine.

We've seen ROI from UiPath in our organization.

Whether UiPath has reasonable or expensive pricing depends on the scale of your organization. It could be a bit pricey for startups, but if you belong to at least a mid-level organization, then the pricing would be okay.

I'm a customer of UiPath.

Whether building automation in UiPath would be easy or difficult depends on the application interface or the website. You first have to check if the application, interface, or UI is going to change over some time. If it won't, you must check whether the selectors are stable enough or if there are runtime changes. This is the initial check you must do to determine if it would be easy or challenging to build automation in UiPath.

In terms of UiPath minimizing the on-premise footprint, my company doesn't have anything on-premises except for SAP systems, so most of it is on the cloud and a portal.

I cannot exactly see currently if company costs were reduced or not by UiPath.

In terms of my organization's implementation strategy, the team started with one bot for development, which was the attended bot, and then scaled it into ten or twenty bots and also used bot operators for the implementation, and then after COVID, switched the automations to unattended.

The number of people required to deploy UiPath depends on the number of deployments your organization has.

UiPath requires some maintenance, but since my organization moved to the cloud, the maintenance part is only secondary and only involves updating the firmware, so there is no maintenance from our side.

Overall, UiPath is an eight out of ten for me.

My advice to others looking into implementing UiPath is to deploy it at a medium scale rather than deploying it at the start, as that would be a bit expensive.

We do regular process automation for web applications and Excel. In one use case, we have a web application, and we need to scrape data and update it in a specified format in a spreadsheet and then upload it into another application. This is the use case on which I am currently working. There is another use case where I extract data from a web application and add the data into another web application, input the data into my Jira using APIs, or directly insert the records into a database.

We do not use UiPath to automate processes that deal with a "good cause" that our company is involved in. We are automating internal processes for the project engagement we have with our customers. We have general developer access. We do not do process mining, but we use UiPath Task Capture.

It is easy to build automations using UiPath. Previously, we had to write lots of code and handle any changes or errors. All those things are now just a checkbox away for us. It is very easy. It saves a lot of our time. There is also consistency. When there is code failure, I can select the retry option, and it will retry for the specified number of times. That is a great feature.

UiPath enables us to implement end-to-end automation. It saves a lot of time and eventually, it saves money. Those are the benefits that we are seeing. The process that used to take a day can now be completed every morning within an hour. Similarly, a process that used to take an individual five to six business days now takes one and a half hours. We have better accuracy and more confidence that nothing has gone wrong. These time savings always get converted to money. People are able to focus on other things, which has an impact on money savings.

UiPath has helped to minimize our on-premises footprint. When I try to run my scripts that are somewhere on a remote desktop and are not accessible because of some issue, all my processes are on hold, whereas I do not find that problem with the cloud. I can log in anytime even from my mobile and then trigger a process from Orchestrator. That is a great thing to have. 

UiPath speeds up digital transformation and reduces the cost of digital transformation, but this happens over a period of time. It takes at least six months to one year to see these benefits.

UiPath has reduced human error. There were a lot of exceptions that we had in the application. All the exceptions should have been extracted from the application and assigned to the respective team. When we started automation and extracted all the exceptions, we could see hundreds of exceptions. Some of them were even 300 days old. They were not attended by anyone. All such things were uncovered by UiPath.

UiPath has freed up employee time. In one case, it reduced their time from a day to an hour. In another case, it was reduced from 40 hours to 2 hours.

The document extraction or document understanding feature of UiPath is valuable. It extracts data from the PDF.

If I have any technical challenges or I am not able to proceed because I do not have the expertise to use a feature, I browse through the UiPath community. There are usually a lot of people who have faced similar challenges. There are also multiple answers or workarounds. I try them out, and they usually work for me. This way the UiPath Community has been very helpful. The community of Power Automate is also very helpful.

A lot of my team is currently using the UiPath Academy. The biggest benefit is that I do not have to train them on anything. I tell them the courses they need to complete, and after they complete a course, they show me how they have done that assessment. We try to understand the process they followed to complete that assessment. It is part of their academic certification. It is a great feature. It saves time that I would have had to spend on teaching my teammates. It allows them to learn at their own pace. Not everyone is in the same place. There are people who can go fast. Every individual can proceed at their pace. They do not have any dependency on others.

While working on Excel and PDF, there should be a feature to define which content to extract and which table to extract from a document. It should extract only that. There should be a possibility to ignore everything else. I should be able to show one sample for one page, the second sample for the second page, or one sample for all pages. I would love to see such functionality in UiPath.

I have been using this solution for almost a year now.

It is very stable. It is 100% stable. I am very confident of its stability.

It is scalable. It is able to increase its capacity and functionality based on our demands. Whatever use cases we are getting, we are able to implement them with UiPath. We are seeing a lot of features for which we have not even found the use cases. They are ahead of the market needs.

We have only two developer licenses, and we have four bots. Apart from that, we have four virtual machines in which these bots are deployed. We have one admin from the IT team who owns the controller.

We have plans to increase the usage of UiPath. We are proposing UiPath for all upcoming projects.

I have not reached out to them for anything since we got the license because we got all the support from UiPath forums, UiPath documentation, and UiPath Academy. 

I did not use any other solution before UiPath, but after I started to work with UiPath, I also started to work with Power Automate. A lot of AI features that are available in UiPath are not available in Power Automate.

We recommend a solution depending on the process that a customer wants to automate. Depending on their requirement and business criticality, we suggest a tool. We cannot say only one solution is the best. If someone wants to automate only one or two web applications and Excel, Power Automate is good enough to do that. They do not have to go to UiPath. If they have a complicated process that requires implementing an AI model, the UiPath is good. It depends on the case.

We were not very experienced in the implementation. We spent two to three hours a day, and we were able to do it in two or three days. That is a good amount. We did not have to spend too much time.

For implementation, we first had to go through all the prerequisites for installing the developer tool and deploying a bot. We had to understand these things, do the infrastructure setup, and then deploy it. The deployment did not take a lot of time. Meeting the prerequisites took 50% of the time.

UiPath does not require any maintenance. It is only our scripts that will need maintenance for any changes.

We implemented it ourselves. We had one person doing all the setup and installation, and we had two people helping him wherever required.

We have seen almost 70% to 80% ROI.

Before we procured the license, the pricing they quoted was too high. We continued to negotiate for almost a month. This is something they can improve from their side. If they had quoted the right price, we would not have had to negotiate. We got more than a 50% reduction in the price, which is bad on their part.

To those evaluating UiPath, I would advise first understanding their needs and the features that the tool is providing. They also do not need any external training to implement UiPath. Their identified resources can just go through the UiPath Academy and reduce their implementation costs or training costs unless they have a very complicated process to implement.

I would rate UiPath an eight out of ten.

I work for a telecommunications company, which involves various processes in different areas. For all the company's needs, I primarily utilize UiPath. We have employed it to automate tasks such as packet installation, software attribute utilization, and coupon allocation. These are time-consuming tasks that involve a significant amount of data, making it impractical for a single person to handle. Therefore, we assign these tasks to a bot to expedite the process.

Building automation using UiPath is straightforward. As a developer, I have colleagues who want to learn simple automation quickly, and UiPath is one of the best solutions for this, thanks to its tutorials and the UiPath Academy courses.

Our organization is beginning the implementation of end-to-end automation using UiPath. The implementation is easy and enables users to interact with the testing, thus saving a significant amount of time.

The UiPath User Community is one of the best aspects of the solution. The community is extensive, and everyone is willing to assist by providing information and guiding us in the correct direction.

We quickly realized the benefits of UiPath once we implemented it, including cost savings. We began automating areas where we encountered difficulties, and within the initial three months of automation, we started witnessing the advantages. After completing the necessary courses, we were able to automate quickly.

UiPath has helped our organization minimize its on-premises footprint, which is important for the implementation of the RPA in our day-to-day activities.

I have taken several UiPath Academy courses, and they are easy to follow.

UiPath has accelerated our digital transformation, leading to reduced costs and time. Our customer IT team has provided invaluable assistance throughout the process.

UiPath has eliminated human errors when dealing with large amounts of data. One of the first automation we needed to have done was one that, if not processed at that time, would risk losing money, time, or even a partner. So what we did was automate the task that consumed most of our time. By the end of the day, we were able to complete the task and ensure all the client information was corrected.

UiPath has freed up our employees' time, allowing them to focus on more important tasks. 

The RE framework is a valuable feature because it offers the possibility of working with a large amount of data without the need to transmit all the information. 

AI can become more intelligent to facilitate the ease of automation.

I would like UiPath to support the Python language. It is easy to develop in Python, and there are thousands of libraries available that I can use within its environment. Such support would greatly expand my capabilities for performing my RPA activities.

I have been using UiPath for one year.

I encountered some stability issues initially when I had limited knowledge. However, I now find it to be quite stable. UiPath stands out as one of the best options in our market when it comes to stability, thanks to its frequent updates and bug fixes.

UiPath truly emphasizes the capability to scale.

The technical support is good and has responded to all of our questions.

Positive

The deployment was handled by two people from our IT group.

UiPath offers a significant return on investment due to the rapid realization of its benefits.

UiPath is reasonably priced for being a leader in the market.

I have evaluated Laiye UiBot, Hover Corporation, and OpenRPA.

I prefer OpenRPA because one of its advantages is being open source. That's great. Additionally, it offers great features, such as quick comparison capabilities with Velocity. This impressed me. Another notable aspect is the ability to code in various languages and run them independently. This allows me to seamlessly integrate with my workflow and agents. I can execute the code in my environment and directly communicate with the robot, which is a fantastic feature.

Compared to UiPath, OpenRPA is slightly faster, open-source, and allows for the incorporation of work codes, but UiPath offers greater functionality. 

I give UiPath a nine out of ten. The design and appearance of UiPath are excellent, and its functionalities are perfect. The impressive aspect is how people create packages and new automation using the solution. I have nothing negative to say.

UiPath is currently deployed in one location within our organization.

We have a dedicated maintenance team of two individuals who are knowledgeable and have not encountered any difficulties.

I suggest utilizing the Community forum to acquire knowledge about UiPath because it contains a wealth of information beyond what is found in the documentation itself, and the support provided there is exceptional.

We are a platinum partner of UiPath. We work exclusively for UiPath and do implementations. We provide solutions using UiPath products.

One of the use cases was for a client from the manufacturing industry for onboarding apprentices. We did this project in India. They were onboarding 300 to 400 apprentices. Their insurance and other things were done manually, which was time-consuming. It used to take them a week to complete the whole process, which was a problem in case an accident or incident happened in the first week. They wanted to do automation to ensure that on the first day itself, after the employees are onboarded, the insurance and other tasks are completed.

RPA as a technology has many benefits. UiPath comes with all those benefits. In addition, you also get flexibility, the availability of resources and new features, the ability to scale up, and an excellent partner ecosystem with UiPath.

As a tool, UiPath is becoming a hyper-automation platform. Every six months, they add something new to the platform. If you want new features, you can subscribe to those. From just an RPA tool, it is becoming an intelligent automation platform. They bring everything into the same platform. When you subscribe to Office 365, you get the entire package from Microsoft. UiPath also does the same thing. They bring automation, process mining, and all other things into the same platform. You can pick and subscribe to whatever you want. You can scale up as you want.

At this point in time, everybody is looking for intelligent automation solutions. UiPath has something known as AI Center that consists of multiple machine learning models. Solutions that have the intelligence to automatically understand and make decisions are the demand of the hour. For example, earlier, invoice processing was template-based. It was done using ABBYY and other OCR tools. UiPath now has a product for document understanding that supports the customers in extracting the details of the invoices without templates. It has a machine-learning model. I have been using their AI Center or document understanding module since 2019. It matures every year. For example, in 2019, if we loaded 15 to 20 invoices, it extracted only 20% of the data, whereas now, it extracts more than 80% of the data because over time, the model has got trained, and it gives better results. 

As a company, they are growing very fast. They are acquiring multiple companies. If they do not have competency in any field, they either partner with other firms or acquire them. They have recently added a communication mining product. It is something that is going to help the BPO industry a lot where call centers have many people taking the calls and rerouting them. Putting a machine learning model or a communication mining product on top of it will definitely help to reduce the effort. It will help with cost reduction and optimization of the existing operations. All the new features that they are adding are aligned with the usage of the platform as an intelligent automation platform.

UiPath also has benefits in terms of resources for implementing automation. If a customer wants to build a COE, they need to onboard resources and train them. UiPath is the easiest in terms of finding resources. For Pega Automation or SAP automation, you may not be able to find as many resources in the market as UiPath.

When clients want to automate a manual process, their expectation is that once automated, they do not want anybody to look into that process. It should run without any human intervention, but sometimes, there are scenarios where human intelligence is required to make a decision or trigger something. For example, if you do automation on a portal, there might be a captcha or multi-factor authentication where you enforce a human to come into the picture. Generally, everybody is looking for automation that runs without any human intervention. If 10 to 15 people do an activity, usually, the customer expectation is that none of those people should have to look into it, but realistically, only about 80% of those employees can be used for other tasks. 20% are still needed to monitor the system. 

UiPath speeds up digital transformation. RPA is normally the first step of digital transformation because it is the technology that you can add with minimal investment. The rest of the things require much more than what is required for RPA. Digital transformation starts with identifying the right candidate for automation and putting a process or a bot to do the processing. After that, you can build AI on top to make decisions. This digital transformation does not require expensive or complex application upgrades or IT application support. If any of the processes require upgrading the existing system or additional licenses, we normally do not recommend RPA for that. We can do automation using API calls and other methods.

UiPath saves time. RPA technology is generally adopted for the reduction in FTEs and time. The time savings vary based on different engagements.

UiPath is much easier to learn than other tools. Its interface is not that complicated. It is very user-friendly. Among all other similar tools, UiPath is the one that came out last. It came out in 2016 or 2017. They had the opportunity to understand what are the best features of other tools. They also knew how to put it together so that people pick it up faster. UiPath's founders are from a technical background, so there is a developer-oriented approach, which is another benefit of this solution. In the RPA market, if you want to hire resources, you will get more UiPath developers than any other technology. If any customer wants to adopt UiPath as a tool and build a team, there are more options for UiPath. You get a bigger resource pool to select from. For other tools, you will not find that many resources. This is something that we have seen while hiring people.

UiPath Community is one of the main differentiators from other tools. You can easily compare the number of subscribers of UiPath Community or UiPath forums with Stack Overflow, but Stack Overflow is not just one tool. You have everything there. You have Java, you have Python, and you have .NET. From a technical perspective, queries related to different technologies are there. In UiPath Community, you get the same level of support. I have seen developers solving puzzles and tricky questions. About 90% of questions get answered in the community. The way UiPath promotes its community is also not unique. It is not like anybody else. I have not noticed anything similar to the MVP programs that they run in other tools. They promote people who contribute more to the forum. Anybody who is giving a solution gets marked and evaluated based on the support provided in the forum. They give them exposure on the platform. They mention their MVPs for each year, which is motivating many people. I do not think anybody else is doing that. I have a team of 120 people. I see the motivation in the team to spend an hour or half an hour on a daily basis to see if any questions are there to which they can respond to have an opportunity to get into the MVP segment. UiPath is doing a lot to ensure that there are more active users in the community and people give good suggestions and solutions.

The UiPath Academy is one of the best self-training portals. They have two types of portals. One is for everybody. Anybody can subscribe and log into it and start taking courses without paying anything. They also have another portal for partners, which has more details. They do not have static material. They update the material every six months. When they have a release, they update the information. UiPath Academy is a very good platform for self-training purposes. They also have other training programs such as instructor-led training. UiPath's training and support mechanism is excellent.

Their technical support should be improved. Their support has deteriorated with the increase in the number of customers. That is one area of improvement.

They should give the flexibility to customers to reduce the number of licenses. UiPath does not want you to reduce the number of licenses. It is not easy to reduce the number of licenses even though there is a provision to do that. It would be good to give flexibility to customers to upscale and downscale whenever they want.

For low-code development, they already have something called UiPath Apps, but it needs improvement. Generally, to build a small workflow, we use Microsoft Power Apps. Even though UiPath has a local platform, it is not comparable to the Microsoft Power Apps platform. If they invest a bit more in that, for creating workflows, we can use UiPath Apps rather than opting for a third-party tool.

I have been working with UiPath since 2018.

Nowadays, all RPA vendors are trying to bring in something new every six months, but they don't get adequate time for doing the testing. As a result, there are multiple bugs. They should stabilize the release, do proper testing, and then only launch it. Otherwise, we need to wait for the next release for a bug to be fixed. Similarly, the training material for all established products from all the vendors is good, but with constant new releases, it is a challenge to get the latest material. They should release the training material before they start selling the product so that everybody is well aware of the features and the issues.

With the cloud model, you can subscribe to whatever you want and scale up as you want. You also get the flexibility of a monthly subscription from the cloud. If you want to run automation for one month or a certain period, options are available.

If a customer is subscribed to the UiPath Cloud and wants to add more processes, they just need to ensure that they have their infrastructure on-prem for only putting the robots. The load on the Orchestrator is handled by UiPath. You do not have to worry about that, so scalability is handled by UiPath. These are no issues, but for on-premises, all these things have to be handled manually. You have to increase the storage, but from the product perspective, there is no challenge in scaling up. Today, if we run 100 processes, and tomorrow, if we need to run 1,000 processes, we just need to procure the licenses and additional hardware.

Their support could be better. As the company grew, the number of customers increased, and their support deteriorated. When you raise a ticket, rather than addressing the concern of the client, they just want to close the ticket. It has gone to that stage. This could be because of the number of customers. It was not like this earlier.

We have been working with them for a long time. We know what questions we need to ask. Our concern mainly comes when a client contacts UiPath's customer service. Rather than asking them for additional details, they give a response saying that a particular feature is not supported and close the case. I would rate them a six out of ten at this point in time. 

Neutral

I have worked on other platforms, but at this point in time, I am predominantly working on UiPath. I have worked with Blue Prism. I also have some experience with Automation Anywhere and WorkFusion.

I have worked with the on-prem and cloud deployments. In earlier versions, the cloud model was not there. UiPath has a product called Orchestrator, which is an application web server. In on-prem installations, you had to put this application web server on a Windows Server. It then orchestrated the entire automation. You also had to install Developer SDK, called UiPath Studio, on a Windows machine. You had to connect that Windows machine to the Orchestrator tool. For running the process, you needed a bot. You installed that bot on another virtual machine or Windows machine. These were the three mandatory components earlier in 2018.

After that, they brought in the concept of cloud subscription. With the cloud subscription, they install the Orchestrator itself and give a public endpoint to the customer. The benefit is that customers do not need to install Orchestrator on their premises. They can directly connect to the Orchestrator that is hosted on their cloud platform. Of course, they have the authentication and all those things. With the cloud model, there is no requirement of installing their application server inside the environment. UiPath Studio and the bots still remain in the client environment. 

Previously, anybody with Windows experience could do the installation. Our developers used to do the installation, but since machine learning came into the picture, the platform changed because Windows was not able to do the processing. Machine learning requires resources, so they converted the platform from Windows to Linux. If you now want to install Orchestrator with the machine learning model and all other things, it is not a Windows installation. It is a Linux installation, so earlier, somebody with basic Windows skills could do the installation for machine learning models and other things on-prem, but now, this cannot be done by a normal developer. Somebody with Linux experience is required for installation. However, they offer a cloud subscription where you do not need to install anything on Linux. You can directly access the endpoint and start using it. They also offer a disaster recovery tool. UiPath provides something known as HA for on-prem installation. It is a multi-node installation. This HA tool is also installed on Linux, so previously all tools were on Windows, but all the new products or tools are on Linux. They require Linux expertise for on-prem installation as well as knowledge regarding firewalls, etc. You need an infrastructure engineer for that.

UiPath provides training for different roles. They have training for developers, business analysts, solution architects, and infrastructure engineers. These are the four main roles for which they provide training, and these are the four roles that are manually required for implementing the UiPath product.

In terms of maintenance, UiPath updates the product every six months. They have two main releases. They have a spring release and a fall release. They have .6 and .10 releases. If I am installing the 2023.6 release now, they will provide support only for three years, which will be till June of 2026. After that, they will not support it, so customers need to upgrade their environment once every three years. For the on-prem setup, when you do the upgrade, you need to bring down the environment because robots are there. Once they are upgraded, you need to ensure that everything is running properly. It requires the infrastructure team and the application development team to ensure that everything is working fine. It is normally a one-month activity, but it can vary depending on the number of processes. It requires at least two weeks. In the cloud model, product upgrades happen automatically. Orchestrator is hosted in UiPath Cloud, and they upgrade it. There are no issues. You just need to take care of UiPath Studio and the robots in the machine. That can be easily handled by the application development or support team. In terms of support, the number of people required depends on the complexity and the criticality of processes. If you have automated a banking application, you may require somebody for monitoring around the clock.

They have been increasing the price. The explanation that they provide is that they are adding more features. This works perfectly fine for customers who are looking for new intelligent automations, but there is another set of customers who use UiPath for vanilla, plain automations. Offering them something that is not required and asking them to pay more puts a burden on them. That seems to be a problem for the customers. Many of them have mentioned this concern because it is increasing the prices of automation every year, which is not acceptable to all customers.

As a company, they try to move from on-prem to the cloud. They give cloud subscriptions unless a customer specifically requests an on-prem solution. With the on-prem solution, you will not get the latest features automatically. You need to update it on a periodic basis. There is an overhead in terms of maintenance. In their new licensing model, they charge the same for the on-prem product and the cloud product. For an on-prem installation, you have the infrastructure cost in addition to the licensing cost. By going for the cloud version, you can easily skip the infrastructure cost.

When you start your RPA journey, you should never start with just one process. You should have a pipeline in your mind in terms of the number of processes. You can start small, but you need to have a roadmap of what you are going to do by the end of the year. If you automate only one process, you will not get value from this product. Tools such as UiPath and Automation Anywhere are capable of doing so many complicated tasks. They charge you so that you can do all those things. If you do just a small task with that, your cost and your outcome will not match, and you will not appreciate the platform. That is why I recommend having a roadmap. You should also go for a tool for which you are able to get support when you get stuck. There is no question that UiPath is the easiest one.

RPA as a technology is going to be like Microsoft Excel. Soon, everybody's system will have bots to automate activities. It could be for extracting data from the internet for your analysis or for your project. It will be used for all redundant activities or rule-based processing where you have to extract the data and follow some steps. In five or ten years, it is going to be a mandatory technology. 

Overall, I would rate UiPath an eight out of ten. I am not completely happy with the way they bring out new versions or features in a half-cooked state. Stability or reliability is critical when you are launching something new.

We utilize UiPath to automate manual and repetitive tasks that range from simple Excel manipulations to web scraping. We have several use cases related to refinancing, such as handling accounts payable for invoice processing, remittances, and accounts receivable, among others. In addition to that, UiPath enables us to develop public-facing applications that are integrated with automation. This automation is triggered automatically whenever there are user interactions or events, resulting in numerous use cases. For instance, if the requested data is not already available in the document, we can obtain input from customers using UiPath. 

Furthermore, we employ UiPath products for automatic invoice processing. When we receive invoices in PDF format, we digitize them using our own OCR engine. Subsequently, this information can be utilized to save data into systems like SAP. We extensively automate ERP systems, including SAP, Oracle, and NetSuite.

We also use UiPath for application testing. We have built several test cases for suppression, user acceptance, and so on, which can be scheduled to run or run on demand.

UiPath has a small learning curve because we leverage Microsoft technologies, benefiting greatly from UiPath's integration with the Windows Workflow Foundation. Moreover, there is also a version tailored for business users. Personally, I have a tech background, but we have received feedback from other users who find it very easy to create simple automation. However, for more complex automation, some experience or training might be necessary. Fortunately, UiPath offers completely free on-demand training through their Academy. Once someone completes the training, they will be able to proficiently build automation.

We employ our bots to collect data on emissions, consumption, and byproducts. We do not have any byproducts. Recently, we published a report detailing where and how we have achieved our sustainability goal.   

With UiPath, we have been able to achieve a 100 percent scale-up in the finance department without increasing the headcount. Therefore, it has played a crucial role in generating significant capacity and managing all the challenging tasks efficiently.

Being able to implement end-to-end automation using UiPath is crucial. We have use cases where human involvement is necessary. For instance, if there are invoices exceeding ten thousand dollars, we require approval. Therefore, UiPath allows us to pause automation until we receive those approvals from various stakeholders. Once the human input is provided, the bot proceeds with the remaining steps. It is highly reliable and adaptable to changes in the sales flow. We have utilized UiPath for automation without the need for additional staff.

Whenever there are new features or releases that lack detailed information, we can use UiPath's User Community to discuss the posted topics. For example, we can seek assistance in understanding how to make the most of a specific feature or determine the necessary settings for our properties to leverage those features effectively. Additionally, training resources for these products are available within the community. Webinars are frequently hosted in the UiPath User Community, which we also utilize to gain insights into the functionality of the product and its application in solving various use cases.

There are several areas in which UiPath has benefited our organization. We gain process intelligence and revenue intelligence. Additionally, we are able to perform virtual investment analysis using automation. UiPath enables us to free up a significant amount of capacity for more meaningful work.

UiPath has helped minimize our on-premises footprint. It's all about the SaaS cloud-based offerings. Therefore, several products are currently available quickly, specifically on the cloud. Essentially, we only utilize virtual machines for the robot itself, which execute alongside all the other services. Everything is hosted in the cloud.

The biggest benefit of using UiPath's Academy is that it offers various labs and exercises, which greatly assist us in utilizing and improving our understanding of the tool. Additionally, the Academy provides certifications that can help individuals become certified in the technology. These are some of the benefits offered by the Academy.

For most of the document understanding process, we utilize machine learning models that are hosted in the UiPath AI center. Additionally, AI is integrated into the process mining and task mining products we employ, which help us discover new automation ideas and opportunities by analyzing information flow within data from ERP systems, among others. Moreover, UiPath recently introduced communications mining, which utilizes a large language model. This enables us to examine emails and other modes of communication to gain insights into the processes and occurrences. There are numerous concealed insights pertaining to both the processes themselves and the sentiments of customers, all of which can be obtained through these AI tools.

UiPath AI has simplified the automation of more complex processes because it doesn't require machine learning, knowledge, or technical ability. It is a very simplified, no-code, local platform. This has greatly helped us build solutions that previously required extensive coding, saving us a significant amount of time during implementation.

UiPath helps to accelerate and reduce the cost of our digital transformation.

UiPath has helped reduce human errors. There are several errors that occur when working with financial data, such as missed dates and miscalculations. However, the bots prevent such mistakes from happening.

UiPath has generated sufficient capacity, allowing us to avoid hiring additional personnel for our department. Despite an increase in workload, the bots are capable of handling it.

UiPath has helped our organization save costs.

The AI feature has enabled us to automate more processes overall.

It would be beneficial to have the capability to track defects during the regression testing of applications.  

I have been using UiPath for six and a half years.

I have used Automation Anywhere, Blue Prism, and Power Plus Automation, but UiPath is more user-friendly.

The price is reasonable. UiPath is priced for the market and is even better considering the value it brings.

I rate UiPath a ten out of ten.

We have implemented UiPath across multiple departments, including HR and Finance.

No maintenance is required.

One of the use cases is related to material billing. For the material billing process, previously, when a vendor invoice came into our SAP system, our staff had to write invoice data and process the invoice. We transferred this process to RPA. We now have only one robot focusing on this project. It handles about 120 invoices in a month.

We have not yet used UiPath's AI functionality in our automation program. We are always thinking about using AI and machine learning in our development, but we have not had a project in which we could use AI. We might use it in the near future.

It is deployed on-prem, but we are thinking about changing it to the cloud.

It is easy to build automations by using UiPath. One of the projects was related to reporting or getting some information from the websites. To do our purchasing, the department needs a summarized report containing prices in email. We converted that into an RPA project where the robot accesses the website, reads the specific numbers, creates a small report in Excel format, and sends it as an email to our department. It took us three days or so to implement this automation. It was an easy project.

UiPath enables us to implement end-to-end automation. One advantage is that robots can work 24 hours. It enables people to add some value to the company. They can think about some places where they can improve or they can reduce costs. They have enough time to think about it. Before RPA, they used to take a lot of time to do the same work.

Our on-premises footprint has been reduced. For our invoice use case, our staff used to print out the invoice to check the numbers and enter the data. We eliminated that and reduced our paper usage by approximately 20%.

UiPath reduces the cost of digital transformation. We are using the SAP system, and there is a cost if we want to implement any automation. There are consulting companies that can write the code, but they are very expensive. With UiPath, we can automate our processes and eliminate or reduce that cost.

It has reduced human error. If the invoice is correct and the data is correct, what the robot writes into SAP is also correct. It has reduced risks and errors.

Employee time has been freed up. It saved us the time of one staff member. We were able to shift that person to another department because of the time savings.

UiPath has saved us costs. We could shift one staff member to another department. We did not have to hire one more staff member, so it has saved that cost.

The development part is very simple. It is easy to use. Our development time for a project is approximately two weeks now. It is good because even though you can develop the code in SAP, it takes a lot of time. When the demand is high, we can deliver in two weeks. It has helped us to tell our organization that RPA is easier and faster than the usual code route.

We have used UiPath Academy courses for process mining. For RPA, we have some KPIs for developers to complete their education. In UiPath Academy courses, they have an option for the Turkish language for videos, but they are always in English. They should correct that.

UiPath should integrate more machine learning and have more machine learning processes. In their development system, they have some machine learning tools, but they should increase them. With robots and structured data, in my opinion, we can use machine learning. The robots should also use machine learning to create some AI models.

Its price should be reduced.

We have been using UiPath for two years.

At the beginning of the project, there were some issues, but now, it is stable.

It is scalable. For the RPA part, we have 5 robots, and we have 40 projects that are live. We have about 100 projects that are to be implemented.

I would rate them an eight out of ten.

Positive

We did not use any other solution.

In our department, we have three employees for implementation. We do not take the help of any consulting company.

Its price could be better. They should reduce its price.

The insights module, process mining, document understanding, and other modules should come as one package because when you buy a module, it usually is not enough for a project, and then you have to buy another module. They might already have bundled these. I have not checked it recently.

To those evaluating this solution, I would recommend seeing it as one package. Before implementing it, the organization should also be ready for it because, with automation, people have concerns about losing their jobs. Organizations should have a clear understanding that robots are coming to save time.

Overall, I would rate UiPath an eight out of ten.