UiPath Reviews

UiPath is one of three automation products that we use to build solutions for Canadian federal departments. We use it for several automations based on the client's requests and tie it with an NLP AI to query a large database of documents and auto-generate responses to thousands of clients.

We have to surrender certain documents to the public, but the documents have to be deduped. We use UiPath to collect those and perform deduplication with another system. 

I tend to use what UiPath offers, but I also have a full AI shop and Microsoft, so we've been using more of our solutions. Their document understanding features have helped a lot. We haven't used any of what I'd call their "Black Box" AI because explainability is super important. You need to understand what's going on under the hood. You can't always fully understand because it's their proprietary technology. We run into issues because we're with the Canadian government and we cannot allow services that are based in the United States.

It's too early to tell from the perspective of digital transformation. We tend to take on projects where we can realize value immediately. UiPath is fairly expensive, and the cost grows as you scale it. On the other hand, it's cheaper than employees and reduces backlogs. It frees up a lot of employee time if implemented properly. UiPath also reduces human error in most cases, particularly transactional data that is hand-typed by people.

When it comes to developing and deploying technology like this, there's a fair amount of planning, organizing, and putting all kinds of people in place. Building a project to scale involves a large upfront cost, so we need a little more time and automations to see that benefit.

Organizations should never underestimate the need to adjust their management strategy and implement a center of excellence. You need to educate your staff and bring in good use cases that demonstrate that value. All of this takes time, effort, and talent, which are seldom factored into the cost of automation.

If I eliminate seven full-time employees at $100,000 a year, so I've saved $700,000. However, if I'm spending $700,000 to implement and run processes, then it's net neutral. I need more time to start realizing those tangible benefits. I believe we will see some cost savings, but we have to stay focused. 

One of my biggest frustrations with UiPath is that they're constantly changing the underlying technology and adding features, so you're not always in a stable state. You're looking at the next shiny thing, and that distracts us from our initiative. Because we work with the government, we must go through the security assessment process each time they change something. We have to pay the costs associated with reviewing their infrastructure.

UiPath has an excellent GUI. It's an easy platform to develop on. They have lots of existing code that you can download and use. UiPath is strongly oriented toward intelligent automation, which is where we need to be. Their roadmap looks promising. 

They also have solid training and education resources. As a leader, I find UiPath Academy useful. I can send my new staff there to get up to speed quickly. It's a terrific way to introduce people to the platform so they can hit the ground running. Their user community is also helpful.  

We have used UiPath for three years.

I rate UiPath's support a seven and a half out of ten. 

Neutral

I'd love to see UiPath's pricing align better with the product maturity life cycle. UiPath's licensing model drives the cost up rapidly, whereas their competition has been cutting prices and bundling more. It's hard to stick with the technology when they're significantly more expensive. This segment is being flooded with new products. 

UiPath will have a hard time competing if they don't drop their prices. On the other hand, all of the things that give them an advantage cost money, like UiPath Academy, their excellent technical support team, marketing, etc. 

I rate UiPath an eight and a half out of ten.

UiPath is an end-to-end automation tool that helps businesses accelerate their processes by providing solutions for automating routine activities. These solutions enable faster and more efficient business exchanges.

UiPath offers a user-friendly automation building process utilizing a drag-and-drop workflow feature for UI automation. Additionally, the platform includes recording capabilities and a playback feature to ensure accuracy. Advanced scraping options are also available for more complex tasks.

We utilize UiPath to automate processes that relate to good causes. Our approach involves creating a playbook task and subsequently automating the process. After that, the IT department assists us in collecting and interpreting data from various applications in the UA portion.

UiPath's automation capability is important because it saves us a lot of time. There are two sides to consider: the client side and the server side. On the client side, the UI allows developers or data users to communicate directly with the system. This can be done using tools such as RobotStudio or data browsers. Essentially, these operations can be seen as back-end tasks. On the server side, tasks and workloads generated by the user are stored in SQL databases.

UiPath has minimized our on-prem footprint.

The UiPath Academy courses are beneficial. 

The AI functionality in UiPath helps us save time by streamlining our workflows within the studios. Additionally, it enhances our automation capabilities, speeds up order processing, and enables us to make better decisions, ultimately reducing the risk of errors.

The automation has saved us between 70 and 80 percent of our processing costs.

UiPath has freed up employee time and increased productivity.

The screen recording feature is valuable.

The data team support that provides the UI and the chat services has room for improvement.

I have been using the solution for six months.

The solution is stable.

UiPath is highly scalable.

The technical support is good.

Positive

Before, I used Blue Prism, but now at my new organization, we use UiPath. Unlike Blue Prism, which only specializes in back-end applications, UiPath works with both front-end and back-end applications.

I give the solution a ten out of ten.

My company builds software for various businesses, and we use UiPath to automate data entry, perform repetitive tasks, and develop and deploy the software. We also use UiPath for document management, reporting, and analytics.

We use UiPath in multiple departments, including marketing and analytics. There are 17 users. Most of them are software engineers and developers, but our entire executive team also has access. 

UiPath has significantly increased our efficiency by automating repetitive, time-consuming tasks, such as data entry, processing, and testing. This has freed up our team, giving us more time to focus on other tasks. 

It has improved accuracy because automated tasks have a high degree of virtualization, reducing human error. We used to make a lot of errors, but a robot doesn't make mistakes. It doesn't make those mistakes. I estimate it reduced our errors by around 80 percent, especially in data entry. 

We've also saved a lot of cash because we previously needed to hire many employees to do this work. We're spending much less money because most of these jobs are automated. It has improved our data management by enhancing the process of managing and organizing software documentation. Compared to what we spend on UiPath, we've saved a good amount of money. I don't have an exact figure, but it's at least a 40 percent reduction in labor costs. 

Automation has decreased our on-premise footprint, which has helped us because we don't have a sizeable in-office workforce, especially since the pandemic started. Things have been hard, but we had already adopted UiPath before COVID. It helped us during that time because we could still provide the same quality while laying off employees. 

The UiPath Academy has been helpful. The courses helped me in the beginning because I didn't have a lot of knowledge about using this kind of software. I had to go through the learning process. It took some time before we could start using it. So, the whole team went through the training first. 

The most significant benefit of UiPath Academy is that it provides a ton of information quickly. We could quickly grasp how to use the platform and learn to do so many things from a short training course. It provided significant value by showing us the platform and how we could use it. 

UiPath has sped up our digital transformation. Now everything is so much easier. Everything is fast and automated. We don't have to repeat the same things we have already done. It gets the data and processes it quickly. 

The automation capabilities allow us to automate repetitive tasks that were so time-consuming. Our data entry process is much smoother and more efficient, and testing is quick. We don't require as many people to do these tasks, which has simplified everything. 

They have robust libraries we can use to automate a wide range of tasks, and UiPath integrates with multiple technologies. It's an excellent platform with many valuable features we find useful in our business.

The UiPath community is excellent. When we have a problem, we typically don't open a support ticket first. We go to the community and ask questions to find the solution. In many cases, someone else has had the same problem, and their question was answered. The community is a good place to get help with any issues you're experiencing. There is a vast knowledge base, and you can browse the questions people are asking. It provides a lot of value. 

Handling unstructured data is challenging because UiPath works best with structured data. It could also be better at handling complex tasks. UiPath doesn't work as expected when automating tasks that require a high degree of decision-making.

I have used UiPath for almost two years.

UiPath is stable. Depending on a platform like this can be scary at times because it would greatly affect our business if it ever went down. That said, nothing bad has happened so far. It has been working well for us. We haven't had any issues, but it's important to be cautious. 

You can use UiPath to scale your business. It's scalable. 

I always go to the UiPath community to get answers, so I've never spoken to technical support.

I was on the team deciding to go with UiPath, so I've been there through the selection and everything else to this point. The initial setup was straightforward. It didn't give us much trouble. After we purchased UiPath, it was already deployed on the cloud as a SaaS product. 

We announced to the team that we would be using the platform and then onboarded and trained everyone. It took a day or two to get started. After that, we began training. The only maintenance required is when we need to change things in the automated processes. If everything is working well, we don't need to maintain anything. 

We've seen a good return on our investment. I can't quantify it precisely, but it has had a positive impact relative to the money we spent. We've reduced labor time and costs by at least 40 percent. 

It might be a little pricey for some small businesses. When we were getting started, we had a difficult time deciding to go for it because of the pricing. Our company wasn't generating as much revenue, so it was a little high for our budget then. We can handle it today. 

However, the cost might be prohibitive for small startups. UiPath should consider plans for businesses that are just getting started and would like to use the platform.

I rate UiPath a nine out of ten. We have a few issues here and there, but they've done an excellent job overall. It's an innovative product. This is an excellent tool if you want to save time and money by automating repetitive tasks. 

I'm the lead robotics engineer in my organization, and we are involved in marketing and research for new technologies such as mobile phones and laptops. We are an organization with 219 employees and started using UiPath for laptop marketing and advertisement for our customers.

Our clients have different requirements and strategies, and we build software robots tailored to their needs. A customer can send an email with attached PPTs, Excel sheets, PDFs, and images, and the bot can extract all the data and express it in the required format. This is uploaded as an article onto our website, and on our platform, so the marketing, advertising, and technology solutions specs are taken care of without any human intervention or involvement. We designed 39 robots for the same number of clients.

Our second use case is for invoicing; customers share checks for payments with us via email, and we have bots to extract that data and input it into our SAP ERP system, which is fantastic. The RPA automates billing on the financial side of our organization. 

We use the solution across 17 locations with servers managed centrally from our main office, connected using the UiPath Orchestrator. We have 19 licenses but only use 17 currently. We don't have more than seven end users as this is purely a tool for internal use; our customers don't have access.

UiPath's OCR enables data processing of handwriting, which in turn allows us to automate elements of the billing process from incoming customer checks, which is a fantastic feature for us.

Document Understanding is an excellent feature; it's very easy to use and provides the required data in a structured format.

The solution has excellent integration with third-party tools. 

We use ServiceNow, which is connected to UiPath, and they have fantastic integration. Therefore, we have calculated our time savings to be approximately 91,000 hours in the current year. Automation is a critical time-saving solution for us. 

The UiPath Academy courses could be improved, there are many courses, and some are more useful than others. I would also like to see improvements in course categorization to make it easier for newcomers to learn the solution.

Customer support could also be improved; they are very knowledgeable and helpful but hard to reach, and there are delays in getting to them.

We encountered some difficulties on the OCR side, and I requested new features and capabilities to address these. This may be an oversight on my part, but I would say some aspects of the OCR data extraction process can be improved. OCR and screen scraping are the only data extraction methods which isn't good for redundancy. I want more options in this regard, so this is another area with room for improvement.

We have been using the solution for nearly three years. 

The solution is stable; we didn't have any downtime outside of updating our environment. 

The solution is very scalable, and many managed packages are available to make that easier, as well as the drag-and-drop functionality.

We plan to increase our usage and are in touch with the UiPath sales team to discuss purchasing new licenses. We have around 60 new customers and need to upscale the solution to accommodate them.

The customer support team's expertise is impressive; they're very expert. However, raising a ticket is complex, and there can be significant delays, which isn't ideal when waiting for a fix. There is no clear route to contact UiPath, and this information isn't shared with new customers. If you know how to get in contact with them, then they are very knowledgeable and quick to help, but establishing that contact is difficult.

There was one occasion when I submitted a ticket and discovered it had been sent to their sales department after a couple of days, but I required technical support. There have been a few issues like this, but once you contact them, the support is fantastic.

Positive

I previously used Automation Anywhere for over three years at a position in a manufacturing organization. When I came to my current job, it was my choice to go with UiPath, and I chose it because it's more affordable and has better integration with third-party solutions such as Service Now, Office 365, and Check. Another consideration is OCR, as Automation Anywhere can't extract data from handwriting to my knowledge. UiPath has excellent capabilities, is efficient, and is more user-friendly than Automation Anywhere.

The setup was somewhat complex, as it was a new product for us, and we didn't have a clear deployment plan. The challenges weren't on UiPath's side; they were on our side. We had to build some infrastructure to support our on-premises deployment, and UiPath provided helpful instruction to assist.

Overall, the deployment took approximately three weeks and involved nine staff in total; my director, myself as robotics lead, two consultants, a developer, two members of the infrastructure team, and two staff from UiPath's side.

They could be better at sharing the appropriate setup information with the customer, as it was difficult for us to follow the steps outlined in the provided documentation. We had to get help from the technical support team, who are experts; they did what took us over a week in two days. If a good course were available in the UiPath Academy, that could have saved us that time. I must say that the UiPath technical support team was a great help during the setup. They provided substantial practical information and were central to our planning and implementation strategy.

Every solution requires some maintenance. As our deployment is on-premises, upgrades to our environment necessitate some downtime, usually one and a half to two days. One day to integrate the UiPath guidelines on updating the solution, and another day to upgrade the environment.

Our OpEx and CapEx costs have been reduced by around $38,000. Before using an RPA solution, we had 17 employees responsible for data entry and uploading. Now, we have robots doing these tasks, resulting in considerable savings. I would say our ROI is significant.

We find the yearly licensing cost affordable, and the UiPath pricing team is very accommodating to us. They allowed us to pay in installments during the integration phase. The friendly pricing is one of the main reasons we chose the solution.

We purchase 17 to 19 licenses and typically use 14 of them. They offer free extras like attendant reports, the Action Center, and Document Understanding APIs. The pricing and licensing are exceptional.

I would rate this solution an eight out of ten. 

When using Document Understanding with PDFs, if the document is over 16 pages, then the UiPath API must be used, which is available from the orchestrator. The API is both important and easy to use.

Our HR department is looking to hire an additional 17 employees to assist in managing our customers. We receive substantial data every hour from our 30 customers, which require reports. 

I highly recommend researching the solution and contacting UiPath for support with a proof of concept before any implementation. Having a plan and an idea of how to build the infrastructure is essential. UiPath is one of the best solutions available, but I would advise customers to follow the steps very closely during implementation.

We work as a center of excellence and we develop automations centrally for other departments. All our deployments are unattended bots that are deployed and managed by us, centrally. They are all running on a virtual machine. Nothing is running on client computers or laptops. We do not have any attended use cases. The process owners are interacting with the bots.

We use the bots for a lot of reporting, including monthly and weekly reports. We are a construction company and we have a lot of reports for all kinds of things, such as construction projects, different construction sites, and various subsidiaries for regional departments. A region like Bavaria, for example, needs its reports. And there are plenty of controlling departments in all of the subsidiaries.

We also have some ticketing use cases. One of them is for IT services, meaning internal ticketing. That bot regularly checks our ticket software and automatically processes some of the tickets. For example, when an employee needs rights to a specific system, the bot checks whether they fulfill the requirements and approves or declines the ticket.

Another type of ticketing use case is more about processing customer tickets. As a construction company, we also do facility management, and that means there are a lot of external customers with their own systems in which they record tickets. The tickets are not visible in our local systems so someone has to go to the external systems, export the tickets, filter them, and then tell everyone what they're supposed to do to their buildings as a result. The tickets might be about small repair jobs, for example. We run this daily and, in the morning, everyone receives an email with all the tickets that have to be done within one day, three days, one week, et cetera.

Both of the ticketing use cases are connected with SLAs. If you miss a certain time frame before processing a ticket for external customers, you have to pay a penalty fee. For the internal tickets there are SLAs for internal tracking purposes. Because those tickets have to be processed within two hours, that bot runs every two hours and checks for new tickets.

Another IT services use case is for getting access rights to local drives.

We also have many recurring processes. For example, in HR they have to go to the system and confirm a process. It’s a necessary evil which is probably due to the legacy systems we have. Someone defined this process a long time ago and it still has to be done.

We also have use cases in finance and treasury. They are not tickets, but they process requests from employees. For example, they can request cash on a specific card and the bot will check the emails and then basically transfer data from an email, or from a PDF form attached to an email, and enter it into the finance system.

One last type of use case is where the bot works as an interface between systems. Data has to be exported from one system and imported to another system and there is no existing API. The bot exports and imports the data. We have one bot that exports PDF documents and sends them to an email interface. It defines a specific subject and then attaches the file. That file will automatically be uploaded to another system. Or the bot may log in to a system and upload the document. These use cases are due to the fact that there is no interface between two systems and they're either not big enough to develop an API or they may involve an external customer system and the customer has no interest in providing an API.

UiPath has freed up our employees' time and that's its main purpose. We don't have huge use cases, but for our bigger use cases it could be saving us 35 to 40 hours per month. With the smaller processes, people save about two hours a month. We have 23 use cases that are live at the moment and the total time saved by them is about seven or eight person-days a week. The big processes account for 50 to 60 percent of all the savings.

Employees have more time for more important things, but there are no direct cost savings from our automations. What we do have are a lot of efficiency gains and some time savings. Any cost savings are on the lower end of the scale.

The solution also definitely reduces human error. We have some processes that involve penalty fees if there is human error, so the reduction in errors has probably affected the business on a very small scale.

In terms of the cost of automations, before UiPath the whole automation process was much more complex. There might have been software providers involved in that process, charging us and providing APIs. And the whole process took way longer. Now that we have a UiPath license, the cost of implementing any automation is zero, other than our salaries, which would be paid anyway. The automation creation process is definitely a lot faster. It's also cheaper because there is no involvement of an external software developer, which is probably the most expensive part.

I like the REFramework. It's one of the unique selling points of UiPath because it gives you a framework within the software to structure your processes. It's perfect in terms of error handling and it provides a lot of functionalities for processing multiple transactions. It makes the whole solution more robust.

I tested the Process Mining at my previous company and I don't think it's suitable for RPA processes. It operates at a way higher level and, using it, you may find an area in which you can optimize a process, but it doesn't just give you a defined process for automation. It doesn't necessarily help you to identify the processes.

The Task Capture component offers the ability to record a process and it will give you process documentation. It tells you how many clicks are being made, and it will create screenshots. It tells you the basic activities that are being done in the process. When we tested it, the quality of these documents was very low. It took more time to take the output and make it useful than it would have taken to analyze and document the process ourselves. 

We are not using any of that. Together with the customer, we are manually defining and documenting processes. We are doing the actual automation, of course, with UiPath. In terms of monitoring it afterward, it's 50/50. Standard Orchestrator definitely offers you some ways to monitor your processes. It tells you how many processes failed and why they failed. You could also define a process that sends you an email when it fails.

UiPath also offers some BI components, but that requires a separate license and costs. We are not using them. The whole BI reporting functionality of standard UiPath is not that great. We use external dashboards in Power BI.

We also have a calendar application because, with standard Orchestrator, there's no overview about when you have bots running and when you have free slots. So it's also not great for planning license usage. The whole visualization piece, out-of-the-box, is not so nice. UiPath is mainly the automation tool for us, and it's definitely great for that. But in terms of analysis and monitoring, there's definitely still potential for the software.

I have been using UiPath for two and a half to three years.

Their tech support replies quite quickly. But when we had technical problems, most of the time, we had to have multiple calls. It's not that great. They definitely provided us with all the experts, but they just didn't immediately find solutions, most of the time.

It often took two to three days to fix our issues. We would have to explain the issue one or two times and then they say, "Okay, we need to do a call." After the call we would try out the solution but it wouldn't work and there would be another call. Support is another potential area for improvement.

Also, we bought our licenses from a UiPath partner. We are actually supposed to talk to them for support, but they charge for their consulting services. They are the reason we didn't have constant communication with UiPath. From my experience at my previous job, where we worked with UiPath, we were in close communication with the UiPath success manager. There was way better communication and support because we always had a channel that we could talk to regularly. And they already knew what our issues had been. If you are working directly with UiPath, the tech support is good, although not great.

Neutral

We did not have a previous solution.

I started in RPA with my previous company. My boss just told me to get into this topic. I started with the UiPath Academy before we were even using the software, but I could follow all the courses. It's all video training, so it's easy to follow. The Microsoft training often consists of long sets of text and it says "expected reading time is 23 minutes," but it's 23 minutes just to read the text. Now, UiPath even offers training exercises. 

And because they offer the Community version, you can download the full-featured software without actually having a license, for personal use and for training purposes. That way you can try out whatever you learn. That makes the learning very practical. And the Community version is not limited to 30 days like test versions of some other solutions. It's a version that you can use for testing forever and you can use all the functionalities. That definitely helped me when I did the training. That's how I got from knowing nothing about RPA to knowing a lot about RPA, before working with it.

If you have a basic understanding of the software, the most important thing is to develop with it, because that gives you practical experience.

They also have very specific, deep-dive courses, for working with Orchestrator, among other things. They're easy to find. You can invest two hours and learn the most important aspects of the UI and look for what you need.

With the Advanced RPA Developer certification, there is an exam. That is where I got the most practical experience. It's not just quizzes, it's also practical projects.

Overall, the Academy is great. It has training paths as well as very specific courses. 

UiPath is quite expensive and whatever additional components you want to use will have additional costs. We are not using the Document Understanding feature because of the cost. For Document Understanding, the cost may be per transaction.

Compared to Power Automate, UiPath is quite expensive to set up. What we are trying to do, and likely everybody tries to do this, is fully occupy one unattended-bot license before getting another one. So it's not just a matter of buying a few licenses, because they are quite expensive. That definitely also affects the return on investment, especially if you automate smaller processes.

Also, we are currently working with centralized automation development, but we are planning to decentralize it with citizen developers as well, for smaller processes. For that, we intend to use Power Automate Desktop because in that scenario the pricing disqualified UiPath. If you give a UiPath Studio license to many people—to fulfill the vision of a bot for every person—or even to one person per department, they would have to work quite hard to see a positive return on investment. 

For UiPath, you need Orchestrator, which is already quite expensive, although you can use just one to start with. But if you have multiple unattended-bot licenses and multiple Studio licenses, it gets expensive quite fast. 

Also, the whole pricing structure is very unclear. You can't find out anything about prices before talking with UiPath or with a partner. At that point, you're still not sure what kind of price you're getting. Of course, they offer savings when you order many licenses, but there's no fixed reference point if you haven't talked to UiPath before. There is no real information about what you actually need and how much you can expect it to cost. 

With the Microsoft platform, you can directly see the kinds of packages they have and whether they're charging per process or per transaction. You see the price. It's very transparent.

When I compare UiPath with other providers' solutions, UiPath offers a very structured development interface. It is more structured than the interface of Microsoft Power Automate, for example. It offers a very visually appealing way of structuring the processes in flow charts as well as in sequences. It makes it easy to see an overview of a process. I definitely like UiPath's development interface.

UiPath Orchestrator is definitely great, and better than what competitors offer because it enables you to use queues very easily, which again helps to create robust automations.

In addition, the UiPath community is the best among all the software communities that I've seen. There's a great forum. Whatever question you have will either be answered by other developers or even UiPath employees who participate in the forum. Also, there is already a huge stock of questions and answers about automation. Usually, you will get an answer to any question within hours or even minutes. Together with the training platform, the whole ecosystem around the community is much better than that of any other software I've ever seen.

In my previous company, we evaluated the big ones at that time: Automation Anywhere, Blue Prism, and UiPath. 

In my current company, we mainly evaluated two solutions. The first was UiPath, because it's probably the most powerful solution. The second was Microsoft Power Automate, which is now becoming more mature. Power Automate is probably also the easiest to implement because we are Office 365 users. We could just provide a Power Automate desktop license to any of our employees. It's definitely much easier to acquire Power Automate licenses and provide them to the users. It's directly integrated. There's no need for IT involvement.

In my opinion, UiPath is easy to use. Once you have been using it for a while, it's pretty easy. If you're using it as a citizen developer, meaning that you want to automate your own processes, it's probably a bit complex. It offers a lot of functionality and properties that can be edited per activity. You have to have a basic understanding of variables, arguments, et cetera, if you want to build a robust solution.

The macro recorder is not that nice. It's not like you can just record a process and then run it over and over again. It definitely requires some experience to create a robust process. All in all, I think it's easy to use. 

I also tried the StudioX version, just for testing purposes, and that may be a bit easier to use, but it's still not a tool that you can give to someone and they will be able to start developing on their own. In particular, they will not be able to run something unattended because that requires a lot of testing. It requires basic knowledge, which comes with experience, about the HTML selectors.

In general, UiPath is the most powerful solution there is on the market right now for RPA, mainly because of the easy structure provided by UiPath Orchestrator for larger transactional business processes.

It's widely used across the bank. Some are dealing with regulatory issues, for example, taking documents out of one system, moving them into another. Others are opening new accounts for clients. Some are doing payment transactions and that involves looking at emails that come in and determining what type of document that is so it gets routed and processed correctly. We've touched every line of business within the bank.

The solution has improved our organization, specifically around all the operational aspects of the bot. Once we deploy them through the orchestrator we use insights to see how the bots are performing, what errors are referring to, and just the general health insights would be the biggest lift that we've gotten out of the solution. Building the automation is a little bit easier and quicker on the platform than where we were before.

The RPA is the most valuable aspect of the solution.

We are really getting into using AI Center and we use Insights.

The solution saved costs for our organization. That said, I can't quantify it.

UiPath has reduced human error.

In the initial automation that we're doing, we're migrating the ones that have run on another platform. Therefore, we already know how valuable they are to the bank. Sometime in 2022, we'll really be getting into new opportunities.

UiPath has freed up employee time. In my specific job, I’m responsible for the running of the platform, making sure it's up and available. The other teams actually take care of the delivery and are more in tune with the business side and can speak more to the freeing of time in quantitative terms. I’m a degree away from that. I'm aware of what's going on over there, however, I don't track it so closely.

We’ve used the UiPath Academy courses. The Academy is a really good platform to start training on. It really gets you into the platform and allows you to start exploring other things. Generally, they're really good courses.

The number of courses and the variety of the topics all seem to touch on whatever aspect you're looking to do with the platform.

With all the different tools that they have in their arsenal, sometimes it's hard to know how we can get the most out of them. We see it as a kid going into a candy store. There are all sorts of choices. However, we don't necessarily understand, you would take this, but not that? You seem to need to mix and match certain things. We don't necessarily understand that. We need them to be more clear in saying, for example, "if you want to do process mining, great, however, these are its strengths and these are its limitations." If we know the pros and cons, then we can make a decision about what we need to adjust in terms of how we go after new opportunities. Basically, we are seeking better guidance on how to use the suite of the products together.

I've been using the solution for a year. 

The solution is very stable. 

The scalability is good. 

We have a team collectively between developers and product owners and general users, so the users are comprised of roughly 100 different people. At different points, our in-orchestrator has 30 or so developers across several teams. In general, in terms of human people using it, it's likely 80 to 100 users or somewhere in there.

We are looking to increase the usage.

Technical support is okay. They have some gaps that they need to close. I know some of their folks from firsthand experience aren't necessarily used to using the new modern folders. Therefore, when we get on the phone and say "Hey, we're having this problem". The support staff will say "Oh, well you're a modern folder set up. I mostly work with classic." That doesn't matter from my perspective. I still need help.

We used to use Blue Prism. Blue Prism only does RPA. Our goal was to consolidate, to have one platform for automation as a long-term solution for the bank. We went through a selection process and UiPath came out on top.

I wasn't directly part of the setup team, however, from the outside looking in, it seems it was a little more involved than we had initially thought.

Some of it may have been internal. Bank processes and having to have so many different people involved to install a server and configure it on the network and all that could have added difficulty.

The deployment was probably close to three or four months. We have four environments. Over the course of about three months, all four environments eventually got stood up. The first took the longest. We noted what went right and wrong and went from there. 

We probably have seen an ROI, based on the initial cost to stand it up. That pricing structure is increasing now from the initial offering, however, overall, we're probably seeing some benefit out of it.

The pricing is pretty fair for the size per the number of licenses. It's my understanding that part of that was influenced by the fact that they won their business from one of their competitors, Blue Prism. That probably helped.

We looked at Automation Anywhere. They had recently upgraded from their desktop to a web-based client. In the meantime, they dropped functions in the conversion and when I used it on the desktop, I noticed that there were certain functions that they didn't bring over onto the web version yet, which kind of surprised me. As far as just overall usability, integration with other technologies, whether it's Python or writing .net custom code, UiPath just kind of seamlessly works within the platform.

We are not yet utilizing AI.

I'd advise potential new users to do the due diligence and don't expect that UiPath is going to always outline the best ways to use it. A company just has to understand there's a lot there and try to be as specific in what they want to do. 

On a scale from one to ten, I'd rate the solution at a nine.

We're a consultant, so we help customers use this solution to develop automation and help set up COE. We provide the means for an entire organization to build its use cases. That's how we use Orchestrator both attended and unattended.

The solution has helped eliminate human errors. The amount varies by specific use case, but it is sometimes 50% to 60%.

It has also saved organizations time. Internally, we're not at a stage where we've measured it. I would say right now it's not that great, but maybe 15 or 20 hours per person.

Orchestrator's value really comes from scheduling and jobs, where robots can trigger other robots. I can't speak to the new versions yet, but they all seem great. Attended is where the human and robot interaction can happen seamlessly. With unattended, some of the processes that were earlier so mundane are all being done without any human interaction, so that provides true end-to-end uninterrupted automation.

I would rate the ease of use for this solution as five out of five.

The UiPath Academy RPA training is awesome. It's top of the line, so I would also say that it should get a five out of five rating.

I talked to the product team. They are very passionate about this. In my opinion, all the different components that they have now released should be integrated under a single umbrella, available through a single landing page. That way, everything integrates with each other and they are able to communicate data back and forth. To me, that would be the ultimate solution.

I get it. There is a roadmap and it's a journey. Still, I would like to get to a place where everything integrates with each other. Now that we have all these different means that can help us enable a customer in their journey, making sure that they're integrated would truly add value. That removes the overhead of combining data from all these different sources.

I would rate its stability as five out of five. With any tool, there have been occasions when a job did not trigger or aborted, but that's been very rare in my experience.

I would say we have more than 20 users. There may even be around 50 users, if not more.

It was very easy to install this solution.

It does not take long from the time one purchases the UiPath license until they have a real bot in production. We do this mostly for our customers, but also for our own internal use case. We were able to get it done and up and running in weeks.

We have absolutely seen an ROI. The time to get an ROI varies from case to case. 

Attended is fairly cheap. Anytime you bring in Orchestrator, that starts to become a little more expensive. I'm a little concerned about all the new SKUs that are coming in and the products associated with them. I am really interested in finding out if someone wanted a full product suite, what kind of money are they looking at annually.

I would rate UiPath as ten out of ten. I've done implementations across tools, so I'm familiar with some of the other market leaders too. Honestly, though, UiPath is very good at keeping up with the times. It's easy to implement. Its ease of use and how quickly you can get set up and going stands out, in my view. They've got the bolt on the market, so even with the new launches that happen with some of the new tools that came in, I think Connect really speaks to an overall automation strategy. I think that sets it apart.

The primary use case is around manual conversion of data from one system to another. These are big processes right now.

We are using Studio, Orchestrator and the robots.

Our organization is more efficient. The people that you're automating processes from are happy they are getting done. They are excited and like to be a part of the process. It's also new technology. It's innovative. and people enjoy being around that.

We don't have a baseline metric for the elimination of human errors. So, we don't know how many errors a human actually makes doing some of the conversion data entry processes. We assume they are about 90 percent accurate and UiPath is 100 percent accurate.

We have saved 18,000 hours so far this year.

With the robotics and management of Orchestrator, we are able to kick things off. We are starting to get more out of the scheduling of these and into more on demand triggered events, such as a RESTful service calls and things of that nature.

The ease of using the platform for automating your company's processes is a five out of five. It is super simple. Everyone who we have in our robotics team had no experience with automation or robotics previously. They went online took the classes from UiPath. They started with the Community Edition, just to play with it themselves, then they were probably experts within a couple of months.

Everyone has used the UiPath Academy training. I would rate it around a three or four out of five. While it's simple and you get a decent understanding of what's there, you still have to dedicate on an awful lot of time doing the automations to become proficient at them.

While it looks like it is being addressed, getting the unattended robots to every person's machine in the company and executing on their machines needs improvement.

I would rate the stability as a five out of five. it hasn't gone down yet.

We have a team of four people involved in our automation program.

I have only used the technical support to fix a licensing discrepancy. They were okay.

Everybody said, "We had to do more with less," from the C-suite on down. RPA is the only way that you can do that which seemed viable. So, we tried it out.

We were previously using VM. 

The initial setup is straightforward. With our proof of concept, it took us two to three weeks to develop it, then another week to make it production ready. When we deployed it into production, we had the license. We installed the robot and had it running through Windows Scheduler before we had Orchestrator, and it just worked

We started with a proof of concept, had it running in production, and bought the license that day.

We did have a systems integrator who helped us. Overall, for the initial implementation, I would rate them a five out of five. They came in, and it was great.

We have been able to achieve our ROIs on pretty much every process that we have done. You see it almost initially, as soon as the process starts running. However, until we get the actual feedback of, "Yes, I can tell this is saving us time and effort." It takes about a month for the business unit to really recognize it.

We haven't technically saved money because we haven't gotten rid of anybody, so our CFO will not let us claim money. However, we do calculate time given back. Right now, I believe for this year, we've been given back 18,000 hours so far.

Our licensing costs are around $40,000 a year.

We looked at the big three: Automation Anywhere, Blue Prism, and UiPath. Then, we chose UiPath because of cost and ease of use. The training was there. It was so quick and easy to pick up.

I would recommend UiPath. It's easy to use and learn. It just works and doesn't break. It's cost-effective.

We run our automations in virtual environments, such as Citrix. Orchestrator sits in VMware along with unattended robots. It kicks everything off behind the scenes. Most processes are set on a time schedule.

We prefer unattended bots. We're moving into that real-time trigger, but still like to run unattended to give some form of user interface for the user to call them.

I would definitely rate it a 10 out of 10 because of what it delivers and allows, along with the benefits. You can also see on their strategy on the roadmap, it's just expanding and getting better.