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UiPath Platform Reviews

Vendor: UiPath
4.4 out of 5
Badge Ranked 1
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What is UiPath Platform?

UiPath Platform is appreciated for its user-friendly interface and extensive automation capabilities, offering seamless integration with diverse applications. Its intuitive drag-and-drop functionality enables users to design efficient workflows with minimal technical expertise.

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UiPath Platform is the #1 ranked solution in best RPA tools, #2 ranked solution in top Agentic Automation solutions, and #2 ranked solution in top AI-Agent Builders solutions. PeerSpot users give UiPath Platform an average rating of 8.8 out of 10. UiPath Platform is most commonly compared to Microsoft Power Automate: UiPath Platform vs Microsoft Power Automate. UiPath Platform is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 15% of all views.
Buyer's Guide
UiPath Platform
September 2025
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UiPath Platform mindshare

Product category:
Agentic Automation
As of October 2025, the mindshare of UiPath Platform in the Agentic Automation category stands at 44.0%, down from 50.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Agentic Automation Market Share Distribution
ProductMarket Share (%)
UiPath Platform44.0%
Automation Anywhere38.2%
Moveworks6.3%
Other11.5%
Agentic Automation

PeerResearch reports based on UiPath Platform reviews

TypeTitleDate
ProductReviews, tips, and advice from real usersOct 20, 2025Download
ComparisonUiPath Platform vs Automation AnywhereOct 20, 2025Download
ComparisonUiPath Platform vs akaBotOct 20, 2025Download
Suggested products
TitleRatingMindshareRecommending
Microsoft Power Automate3.9N/A87%132 interviewsAdd to research
Automation Anywhere4.238.2%96%613 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

UiPath Platform excels with its intuitive, low-code interface, enabling seamless automation for both technical and non-technical users. Key features include Orchestrator for efficient robot management, Studio's drag-and-drop capabilities, and robust AI and machine learning integrations. Document Understanding aids data processing, while the active community and comprehensive UiPath Academy support skill development. The platform integrates well with various systems, enhancing tasks like Excel automation, email handling, and data scraping, boosting productivity across diverse industries.
  • "The return on investment has been significant, especially in finance and reconciliation; with UiPath Platform, something that used to take two weeks to be done is now completed in one day, helping us save in terms of FTEs and avoid human errors, which gave us financial penalties."
  • "The tremendous benefit comes from how these features of UiPath Platform have benefited our organization, as we have implemented close to 100 automation for our finance teams, supply chain teams, IT teams, and even some for HR."
  • "I would recommend the UiPath Platform to other users because it is a complete solution and a full ecosystem of automation that connects all parts seamlessly."

Room for Improvement

UiPath Platform requires improvements in cost management, integration ease, documentation, and AI capabilities. Users feel UI customization, API integration, and support for Microsoft applications should be enhanced. Licensing clarity, along with pricing adjustments, are necessary. Enhanced training resources and debugging tools are needed. Users desire improved performance, stability, and seamless integrations, especially with SAP and third-party applications. Better OCR functions, AI features for data extraction, and machine learning support are also in demand. The platform should address error handling, compatibility issues, and accessibility for non-programmers and smaller businesses.
  • "I would rate my customer service and technical support as eight, because I believe that our current partner needs to analyze other partners to make sure that we get a better experience."
  • "In UiPath Platform, I see room for improvement in document understanding, which I feel is a bit old-fashioned because building capabilities with various documents and layouts requires excessive time for training and classification of documents."
  • "My experience with the pricing, setup costs, and licensing has definitely been more money, and it has caused some confusion in the company compared to the competitors."

ROI

Organizations utilizing UiPath Platform experience notable returns, often within six months to a year. They observe significant time savings, improved accuracy, and reduced labor costs, liberating employees for higher-value tasks. Across various industries, companies report a reduction in error rates and a faster throughput in processing tasks. Processes previously handled by multiple employees are now managed more efficiently, with firms saving thousands to millions of dollars through optimized operations.

Pricing

UiPath Platform's pricing and licensing offer varying perspectives among users. Many find it competitive, especially when considering scalability and long-term benefits. However, some note the costs can be high, particularly for smaller companies or those needing extensive licenses. Discounts and flexible licensing strategies are appreciated by larger enterprises. The community edition provides a cost-effective entry point for smaller businesses. Overall, while some users encounter pricing challenges, the value proposition justifies the investment for others.
  • "It is based on the use case. If the use case needs several bots, it gets expensive."
  • "The price of UiPath Platform in the Middle East region is a little bit high; having a lower price for the Middle East region would make it more attractive."
  • "I would definitely recommend UiPath, although the major concern is that it's not super cheap. Despite its higher price, I understand the complexity behind it since it's the most comprehensive RPA solution."

Popular Use Cases

Organizations primarily use UiPath Platform to automate repetitive, rule-based tasks across various sectors such as finance, healthcare, HR, IT, insurance, and supply chain. Common applications include invoice processing, data extraction, document handling, and financial reconciliations. Users benefit from the platform's ease of use, scalability, and integration with applications like SAP, Excel, and Citrix. Businesses enhance operational efficiency, reduce manual errors, and free employees for strategic tasks through both attended and unattended automations, utilizing AI and analytics where applicable.

Service and Support

UiPath Platform's customer service and support receive diverse feedback. Many users appreciate the team's responsiveness, efficiency, and knowledgeable staff, often praising quick issue resolutions. UiPath Academy and community resources are considered valuable for self-help. However, some users report slower responses and communication challenges, particularly in specific regions like Asia. There are mentions of inconsistencies in support quality, with a preference for enhanced understanding of problems before responding. Premium support is noted for offering personalized assistance. Improvements are suggested for handling complex cases and urgent issues.

Deployment

Users experience varying degrees of ease with UiPath Platform's initial setup. Many find it straightforward, particularly with cloud deployments that often involve minimal maintenance. On-premises configurations can be more complex, requiring coordination with IT and security teams, as well as technical expertise for integration with existing systems. Support and training resources are helpful, although documentation is sometimes inadequate. Deployment durations differ, influenced by infrastructure, process complexity, and organizational readiness. Migrating between environments presents challenges, as does scaling operations and ensuring compatibility with existing systems.

Scalability

UiPath Platform is renowned for its strong scalability, allowing organizations to seamlessly expand robotic automation without extensive infrastructure changes. Users note its adaptability and the ease of adding bots with Orchestrator, supporting diverse teams and deployment types. The platform is praised for its capacity to handle large-scale automation across industries, benefiting from dynamic cloud scaling and efficient licensing. While some encounter setup challenges, the flexibility and growth potential make it suitable for varied organizational needs.

Stability

Users generally report that UiPath Platform is stable with minor glitches and occasional crashes. Frequent updates improve reliability, but some versions introduce issues needing resolution. Stability often depends on user expertise and external factors like integrations with third-party apps. Platforms like Citrix and specific infrastructure configurations can affect performance. Despite some concerns about unexpected errors and selector faults, UiPath's commitment to addressing stability issues through community feedback and support is appreciated.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
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Review data by company size

By reviewers
Company SizeCount
Small Business183
Midsize Enterprise112
Large Enterprise488
By reviewers
By visitors reading reviews
Company SizeCount
Small Business995
Midsize Enterprise512
Large Enterprise2054
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
9%
Retailer
4%
Government
4%
Insurance Company
4%
Healthcare Company
4%
Educational Organization
4%
Performing Arts
4%
University
4%
Media Company
4%
Comms Service Provider
4%
Energy/Utilities Company
3%
Construction Company
3%
Real Estate/Law Firm
2%
Outsourcing Company
2%
Non Profit
2%
Transportation Company
2%
Wholesaler/Distributor
1%
Logistics Company
1%
Consumer Goods Company
1%
Legal Firm
1%
Hospitality Company
1%
Recreational Facilities/Services Company
1%
Pharma/Biotech Company
1%
Agriculture
1%
Marketing Services Firm
1%
Renewables & Environment Company
1%

Compare UiPath Platform with alternative products

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Learn more about UiPath Platform

UiPath Platform delivers a robust set of features that enhance automation and productivity. With components like Orchestrator, task management is optimized, facilitating better scalability. Users benefit from advanced AI and document understanding tools, boosting data handling accuracy and reducing errors. Despite its strengths, UiPath faces challenges with upgrading processes, AI enhancements, and user documentation. Integration and selector sensitivity issues, along with support and licensing complexities, highlight areas for potential improvement. Users request smoother deployment, error handling, and migration processes. Enhanced support for RHEL/Ubuntu, LINQ, and Lambda and improved real-time insights, automation recording, and scheduling are desired. Streamlining the experience for non-technical users with simplified workflows remains a priority.

What are the key features of UiPath Platform?
  • Drag-and-Drop Functionality: Allows users to design workflows easily without extensive technical skills.
  • Orchestrator: Enhances task management and enables scalable automation.
  • AI and Document Understanding: Improves data accuracy and minimizes errors.
  • System Integration: Offers seamless integration with SAP, CRM, Oracle, and more.
  • Active Community and Training: UiPath Academy provides resources for skill development.
What benefits should users look for in reviews?
  • Increased Efficiency: Reduction in manual workloads through automation of repetitive tasks.
  • Improved Accuracy: Enhanced data handling capabilities reduce errors.
  • Productivity Boost: Supports both attended and unattended automations to streamline operations.
  • Scalability: Ability to handle growing automation demands efficiently.
  • Integration Benefits: Easy integration with enterprise systems for streamlined operations.

UiPath Platform is widely implemented across sectors such as finance, healthcare, insurance, HR, IT, and supply chain to automate repetitive business tasks. Common uses include automating data entry, invoice processing, document management, report generation, and customer service operations. Organizations value the platform's ability to integrate seamlessly with systems like SAP, CRM, and Oracle, allowing for enhanced efficiency and accuracy in processing both structured and unstructured data.

UiPath Platform was previously known as UiPath Maestro, UiPath Apps, UiPath Agent Builder.

UiPath Platform customers

1. Accenture 2. Deloitte 3. PwC 4. IBM 5. Capgemini 6. KPMG 7. Ernst & Young 8. Infosys 9. Cognizant 10. Wipro 11. Tata Consultancy Services 12. HCL Technologies 13. Genpact 14. Tech Mahindra 15. DXC Technology 16. Atos 17. NTT Data 18. CGI 19. L&T Infotech 20. Hexaware Technologies 21. Mindtree 22. Mphasis 23. Virtusa 24. Syntel 25. Zensar Technologies 26. WNS Global Services 27. Hexaware Technologies 28. Larsen & Toubro Infotech 29. Persistent Systems 30. QuEST Global 31. Sonata Software 32. Zensar Technologies

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Product Categories

Product Categories
Agentic Automation
Robotic Process Automation (RPA)
AI-Agent Builders

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UiPath Platform Reviews Summary
Author infoRatingReview Summary
Manager Rpa at a retailer with 10,001+ employees5.0I've seen strong ROI and improved efficiency using UiPath across departments, especially through automation and Agentic workflows, though pricing and stability need improvement. Starting small helped, and support has been excellent throughout our cloud deployment journey.
Program Manager at a healthcare company with 10,001+ employees4.0We've used UiPath since 2019 on-prem for finance and supply chain automation. It's stable, integrates well, and saves time, though growth is limited by resources. The Orchestrator and support are strong, but cloud transition will unlock more.
Automation Developer at Worthington Industries4.0I've used UiPath for seven years, valuing its fast, reliable Desktop Studio, though community content needs updating. Training access is difficult, and support is slow—but overall, it's stable, scalable, and delivers strong ROI with effective automation.
Senior Business Analyst at Flix4.0We use UiPath Platform to automate finance processes, leveraging its end-to-end automation capabilities. The active user community and UiPath Academy aid in staying updated. We anticipate ROI in 2-3 years, inspired by client success stories.
Portfolio Product Owner at a insurance company with 10,001+ employees5.0I've used UiPath for five years to automate investment data tasks, saving $650,000 and 5,000 hours. It's stable, scales well, and easy to use, though support can be frustrating. I find its low-code approach and logging features most valuable.
CEO/MD at Resources and Energy Group Limited5.0I've used UiPath for nearly two years to automate back-office healthcare tasks, achieving significant time and cost savings. The platform is reliable, user-friendly, and evolving, though clearer ROI frameworks would help streamline new automation development.
Principal Infrastructure Engineer at a insurance company with 10,001+ employees4.0I've found UiPath effective for quickly automating processes and boosting productivity, though it needs better enterprise support. While community and training are helpful, deployment is challenging, and support could improve for critical issues in large-scale environments.
IT Advisor & Software Engineer at a energy/utilities company with 1,001-5,000 employees4.5I've used UiPath for four years to automate repetitive tasks, saving time and boosting efficiency. It's flexible, user-friendly, and powerful, though Studio Web deployment needs improvement. Overall, it's reliable and I strongly recommend it.