UiPath Reviews

We have about 180 bots we're doing now. I think the most interesting one we have is an underwriter bot. It collects information about a person who has just applied for a product, and it does research for the underwriter. It does financial research and medical record research, and it compiles all that into notes for the underwriter. It actually gives them a recommendation on how to proceed with the application. We do all sorts of use cases, including financial and claims, and have a hand in everything that MassMutual does.

In terms of the ease of building automations, we have processed millions of cases through UiPath. It has saved hundreds of thousands of hours for our employees and freed them up to do other tasks. At MassMutual, we have people lining up to have us make a bot for them. So, it's been well accepted.

I like the tie-ins to other languages. Being able to use Python, C#, and VB has been very valuable because I can get a more diverse developer skill set on my team. If somebody's interested in a particular language, I can push them in that direction. If they want to get more into C#, for example, we can do that.

We put all new developers through the UiPath Academy courses. We're trying to get more into attended automations as we're almost exclusively unattended right now. I'm trying to get all my developers to go through the attended automation course. It's only 16 hours, so I can upscale them all on how to build attended automations better. I'm also sending some citizen developers to that course. It's pretty easy for the developers to pick up, and the citizen developers can try it.

We struggle with handwriting recognition. If we had something, maybe in Document Understanding, that would work well with handwriting recognition, it would help us out a lot. Right now, we use an outside vendor for that.

I've been using UiPath for four and a half years.

We've been using UiPath for almost four and a half years, and we've had one outage so far. The stability has been great.

We've grown a great deal in the last four years, and scalability hasn't been a problem.

We have a really talented development team, so we haven't used technical support much. However, they've been useful when we've run into problems. I'd give them a rating of ten out of ten.

Positive

I was not involved with the initial setup, but all other deployments and upgrades have been seamless.

We measure the ROI by how many full-time employees we would need to do the work the bots are doing. I think we're at 90 to 100 covered. It's working well.

The cost of UiPath is much less than that of Blue Prism. They've been very flexible and willing to work with us with our new contractors we just signed on. It's worked out well.

We looked at Automation Anywhere and Blue Prism. We chose UiPath because of the technology that we can use to build things. I like that our developers have marketable skill sets when using UiPath. They can use their SQL skills and their C# skills, for example. With some of the other products, the developers aren't really stretching themselves or making complicated solutions, which is just what they really want to do. It just seems like the other programs are more drag-and-drop only, and I don't think that's great for my team.

My advice would be to start slow and small. Big bots sound like they give you a great ROI, but the complexity and the amount of time you have to spend on them burn through your ROI quickly. We've learned that building small 10-week projects for bots is better.

On a scale from one to ten, I give UiPath a ten. It is very simple to use and easy to pick up, like I'm learning with my new citizen developers. It can get really complex with my advanced developers being able to build some pretty unique things. I like that flexibility.

We can use UiPath for pretty much anything, including document reading, day-to-day processing, or maintenance cases. For pretty much anything that the business comes up with, we can use UiPath. 

It's the only RPA software I've ever used. It's really given us the capability to help automate a ton of slow-moving tasks.

It is helping to automate some finance processes, shared service processes, and items like that to eliminate some tedious tasks that people don't want to deal with.

The Automation Hub helps prioritize things. I'd say using the community edition to get citizen developers on board has been great. Those are probably the two biggest aspects of the solution for me.

The user community is helpful. The forum is really great. I need to build up a bigger community around me; however, for right now, the users are super helpful.

I've used UiPath's Academy courses. It's great for letting people do training at their own pace. It also speeds up training. I don't have to spend hours teaching people how to do stuff. They can do it whenever they want. That's super helpful.

We'd like more onboarding features for new people. I mostly taught myself. It would help if it was more proactive in reaching out and saying, "Here are all of our connectors. Here's the stuff you can do." The program itself is really easy to use, however, to understand the capabilities, it would be nice to have more of a guiding hand.

I've used the solution for probably two years. 

The stability is good. I've never had a feed down and find it to be rather solid. 

The scalability is pretty strong. It seems to be as scalable as you want to make it. It depends on your design. For example, if you make a shady bot, that's not going to work scalability-wise. However, if you build your bot the right way to handle tasks quickly, it'll do it quickly and will scale well.

Technical support is really good. I've only used it twice. However, both times they have been really quick to respond and help.

Positive

We did not previously use any other RPA software.

I am involved in the initial setup process. I started the CoE of my last job, and I'm doing that at this job now.

We used a partner to help with it, so it was pretty straightforward. If I had to do it myself, I'd probably struggle, however, with partners, it's easy.

I have seen an ROI. The first spot I made paid for the license. It's pretty quick to realize a return on investment. 

We've used Automation Hub to track monetary and hourly savings. My last company probably saved to the tune of $300,000 annualized. I just started this job. I will be able to note an ROI pretty soon.

I need to dig into pricing a bit more. It's pretty affordable for what you get. 

We evaluated the whole market before choosing UiPath. However, I wasn't directly a part of the process and, therefore, can't get into specifics. 

I do not yet use UiPath to automate processes that deal with a good cause that our company is involved in. I've only worked at the company for two weeks. I'm a little new.

I have yet to use the AI functionality in our automation program. 

I'd advise others to work with a partner to deploy it at your company. Don't try to do everything at once. Build a list of ideas before you start trying to get into things. Have a funnel of projects to do.

I would rate the solution a nine out of ten. They could improve a couple of things. However, it's really easy to use. You don't really have to learn any code. It is really easy to get people to learn it on their own. It's pretty solid overall.

We have quite a few use cases, and a few big ones are creating purchase orders, reviewing invoice PDFs and extracting information from them, and creating customer orders from forms that are emailed in.

UiPath Orchestrator is a valuable feature for us. We started with all attended bots without Orchestrator, on-premises, or on the cloud. It was almost like a very low-cost way to prove that we needed this technology and that we could use it. So, for our first year, we did that. For the second year, we got Orchestrator, and it gave us the ability to utilize the bots more effectively. I thought we were going to have more attended bots, and we didn't because the process owners wanted things to happen in the background and wanted to be able to schedule them. Being able to do that and not have to have someone worry about triggering the bot or babysitting the computer while the bot runs, etc. have been the biggest game-changers for us.

The biggest benefit we've seen from using UiPath is time savings. Since June, when our fiscal year started, we've saved 8,000 hours so far. We're measuring everything in terms of hours saved, mainly because that's where we see the most benefit. I haven't really seen a big cost reduction, like replacing people with automation. Our teams are pretty slim right now.

A lot of the time what we found was that people were working extraordinarily long days. Now, they're actually able to do their job because they don't have all these other things that they had to take care of before. With some of our use cases in customer service, we've been able to avoid costs by not having to hire temporary staff. This is because a lot of the transactions that they would've taken care of are now done by the bots. They are doing it faster and more accurately. We have automated 36 processes so far. We have three attended, but most of our processes are unattended.

The biggest value of the UiPath Academy courses has been the ability to point new citizen developers to it. They are self-guided and require very little oversight from the team, so it provides the ability to grow a citizen development community with very little time from our team. The UiPath Academy is also useful for onboarding new team members; you can point them to some of the basic courses and have them get an idea of what RPA is all about, what we have, Orchestrator, etc.

UiPath Insights needs improvement. It's been almost five months since we got it, and I'm yet to see a business impact dashboard, which was the selling point.

Trying to get Insights support has been really tricky. The documentation that's out there is not detailed enough, and it doesn't really tell you how to make it happen. I've paid for a product for five months that I still can't present to my senior leadership.

I've been using UiPath for about two and a half years.

The stability is good overall, and we haven't really had any issues. We do have certain processes, especially with certain systems, that are very finicky, and we have to go back and keep updating. I don't know how much of it is UiPath versus just the nature of automation.

We got premium support, but getting the attention of the person that is dedicated to our account has been really hard. It shouldn't be that hard, especially not when we're paying $12,000 a year for it.

We've also had a lot of issues with Insights. When we get to the right person, it's helpful and easy, but getting to the right person is way too complicated, especially considering that we're paying for premium support.

So, I would give technical support a rating of seven on a scale from one to ten.

Neutral

We went with UiPath because they are a leader in the robotics industry.

The initial deployment was complex. We started with all attended, and transitioning from attended to orchestrated was not easy. Nobody understood that we had been operating robots without any orchestration, so whenever we talked to UiPath, they would tell us to get our on-premises Orchestrator and migrate it to the cloud even though we didn't have an on-premises Orchestrator. They should've already known that because they had all the details. It wasn't straightforward, but we did it.

Transitioning to Orchestrator in the cloud, probably, took us three months. 
We had to recreate workflows because the workflows were attended to.

We did it ourselves.

I talked to the CIO of a medical company, and they had implemented Automation Anywhere. They had a good experience with it, and it was good for their use cases. However, their use cases were very different from ours. So, I talked to some of our partners, and one of our partners had a relationship with a UiPath partner, so we did the proof of concept with UiPath. It worked, and so we just went from there.

Understand what your goals are with RPA, and make sure that UiPath is the right vehicle for it.

Overall, on a scale from one to ten, I would rate UiPath at nine.

We have implemented a couple of use cases. One is with our creative collection scenario. We are also working on order automation. That will go live in October.

Since we are fairly new, I will say we have only two scenarios running right now, and they've been going on for almost a year. It's definitely saved us a lot of time. We haven't rolled out too many scenarios yet. When we'll be rolling out our order automation for 15 countries, I will see more benefits in the uses as we go.

The most valuable feature is definitely the document understanding. We have started using it for the order automation project that I'm working on. It definitely has some challenges also, especially dealing with other languages. However, so far, it's good.

We only have our Cash App or our credit collection scenario. We save around one-tenth of the time we typically spend where a lot of transactions happen. We save around 60 hours every month, at least for now.

UiPath's user community is definitely helpful. Usually, I'd look it up there first when we run into a problem.

Our team has used UiPath Academy courses. Academy courses were really helpful in giving us a good start to have a good foundation. Although we use UiPath to develop our scenarios, having that Academy access and going through the training definitely helped us get up to speed very quickly.

I definitely want some improvement on the documentation of the understanding side.

Maybe they should build more out-of-the-box apps rather than companies building their own implementation from scratch and maybe build them as a product on top of the platform. That would save time in implementation.

We're a SAP shop, so I'm looking more at what scenarios can be pre-booked using UiPath. I know there are some escalators that are there in SAP. However, they are not production ready, in my view. That area definitely can be improved since they're all Excel-based, and they're more proof of concept rather than production ready.

I've been using the solution for almost two years. 

Stability is one area where I'm really concerned. Sometimes it does behave erratically and I have to stop everything, and deploy it again, and it works fine. Therefore, I have some concerns about how it's going to scale out when there is a very high volume.

I'm concerned that we may have issues with scalability as it can behave erratically, and I have to stop and redeploy it.

For example, right now, we have a very small implementation. We will be implementing this order automation for 15 countries with a lot of customers. So I have concerns about how UiPath will scale out to these countries plus even more countries that I am planning to implement as well. What will be the process, what will the performance impact, and how is it going to behave? I do have concerns there right now.

I have dealt with technical support a few times. That said, most of the time, I could figure out the problem myself. There is one problem that I'm still dealing with in terms of technical support, and it's been ongoing. They have involved the product team to help resolve that particular issue. I have to say that I'm not thrilled with the support that I got.

Neutral

We did not previously use a different solution. We used to do everything manually.

I lead our automation implementation. For our treasury, it was easy; however, for the automation we are going live with in October, the process is a bit more complex. 

Our implementation strategy involved starting small and starting with a couple of use cases. I decided to use UiPath as our partner to cover our bases since I wanted to ensure we have a good foundation with best practices before we start doing anything in-house.

We had UiPath assist us with the initial implementation. The experience was pretty good. There were some challenges to deal with in terms of having a robust solution with good logging and notifications. That definitely didn't happen right off the bat. That said, overall, it was an okay process. 

We are definitely seeing an ROI. For example, we are saving 60 hours every month, and it's a small implementation. With order automation, we are going to save a lot of time. I don't have the exact numbers yet. However, we are positive about the outcomes we expect.

I was quite surprised at the pricing. We decided to implement action forms, and at that time, I was not aware that there is a separate licensing. It's difficult sometimes when you have to go back to your finance team or the sponsor and tell them that you need more money. Any licensing requirement has to be clear up front rather than being revealed later. I'm not worried about the cost, it's more about knowing what license we need, and in my implementation, we had quite a few mishaps related to licenses.

We looked at a couple of other products.

I don't want to go into what products we looked at. However, I can definitely say the main criterion behind selecting UiPath was its ease of use. We did a proof of concept in-house without any help. That was my main criterion for making a decision. 

Also, there's a good product path in terms of what they're doing next. UiPath is a market leader. We wanted to go with a solution that not only meets our needs for now but also is taking the effort, time, and money in building the product and bringing new capabilities.

We're fairly new to the process and have yet to get into using UiPath for a good cause.

We aren't using the AI functionality yet.

I'd advise potential users to do their homework. Look at other products and make the decision based on what capabilities you are looking at. I will say don't look at only one scenario. Look at the overall picture. Look at what your future plans are. I still believe UiPath is the best product when it comes to RPA. However, you have got to look at the whole picture at the outset.

I would rate the solution an eight out of ten. There are a lot of good things happening. It's very easy to use, and UiPath has a very good product roadmap. That's the key for me. Especially with AI, process mining, cost mining, et cetera, they're really going to help any company that signs on.

Our company uses the solution for documentation understanding, email automation, and onboarding. Many of our use cases include AbbVie. 

Our company has saved thousands of hours by automating accounting processes. Staff no longer have to drudge through manual tasks and that is meaningful to them so they do better work. 

The solution provides ease of access for users with limited knowledge. One of our high-level developers can code it for a user who can maintain it with limited coding knowledge. The solution is much easier to use than having an actual coded application. 

For example, a developer can build out a use case that involves emailing invoices and includes labels and documentation. The product can then be handed off to a user who does not have coding knowledge because all needed information is included for maintenance and administration. 

There is a bit of a learning curve to the solution because it is like coding. If you are a coder it will be easy but you cannot dive very deep into the code. The way you go about the architecting process is very different from other tools because you have to lay out the flow in a certain way. 

Reusability is not as great as straight coding where you can recall functions and methods. The solution requires a whole workflow that can become a bit tedious when processes expand too much. 

Features I have wanted such as enhanced process mining and others have been shown in the new preview so are already forthcoming. 

I have been using the solution for four years. 

The stability is pretty good and the solution has not shut down. I have experienced a few crashes, but they are probably caused by my own computer.

The scalability depends on how you develop it. If you develop it to be scalable, then it will be scalable. In terms of Orchestrator, the platform is pretty good at scaling because it allows you to keep deploying it and branching out. 

The Community is great and operates similarly to Stack Overflow's community. Users have their own niche knowledge and you can query them if you ever need anything. This is a good way to expand your own knowledge base. 

I took the Academy's courses when I first started using the solution so haven't learned the new features yet. Over normal coursework, you learn best practices that enable you to pick up the tool faster, such as how to document process flow or how to set up from a high-level perspective. 

I have not needed technical support. 

I have not used other solutions. 

The setup is pretty easy and straightforward. 

We implemented the solution in-house. 

We always hope to see ROI in every process. We have realized a bunch of ROI on deployed items and hopefully will see more. 

For our provisioning process, we save a few hours per person each day. 

Our company did not evaluate other options. 

I advise others to try out the solution. It is really good software and has helped a bunch of people to switch careers. For example, I used to be an actual developer but now I do RPA. The solution is an industry leader so it is a good idea to try it out at least once.

I rate the solution an eight out of ten. 

My company's major use case for UiPath is to create automations for web and desktop applications. For example, we use it to automatically download content from another page or PDF. It's creating automatic programs to help us download data from the website or application.

For our organization, it has made our work a lot easier. Before UiPath, the tasks that we are automating were done manually and they were very time-consuming. Things were inefficient and many errors and bugs popped up. With the automation that UiPath has provided, the time required for those tasks has dropped significantly. A task that required four or five hours is down to 15 or 20 minutes, with zero or a minimal number of errors. That is one of the major impacts that UiPath has had. It has improved our overall efficiency.

The time we have saved can be invested in other aspects of our business, like lead generation or preparing the website. UiPath automation has saved us a solid amount of time.

Within a week of deployment, we were able to see results.

Another feature is the ease of creating programs with UiPath. Other RPA solutions are not that easy to use. Any person who is a beginner using this platform can learn it very easily. The deployment time and implementation time are greatly reduced when it comes to training our employees on this software. We are able to do our work much more quickly and efficiently with UiPath.

One thing that I personally like very much is the drag-and-drop capability in UiPath. I don't have a coding background. One of the major selling points of the solution is that it requires very minimal coding to create a program. It's very easy to drag and drop to create the required fields from the tool. That is one of the key and interesting features. The entire user interface and user experience is enhanced because of low-code and no-code abilities.

Other similar software solutions that involve coding take a lot of time because once you start coding there are errors that pop up. With the drag-and-drop feature there is nothing like that. It's instant. When you drag and drop you can see an immediate preview of what the output will look like. Work that would take two to three hours is done in 10 to 15 minutes, so that much amount of time is saved when creating a workflow.

Another feature is the Activities menu. It's a type of log system in which I am able to check what activities have happened. It keeps me updated.

The things that I use in UiPath are very comfortable for me and I find it very useful. I'm pretty satisfied with the current feature list. I don't think anything else is required.

There are two editions of UiPath. One is the free Community version and the other is the paid Enterprise version. I have used both. The feature updates in the Enterprise version are very regular and the support is quite fast. That's not replicated in the Community version. They could bring both versions to an equal level so that people who are just starting, with limited staff and a minimal budget, can use the entire feature list of UiPath in the Community version. 

Apart from that, in terms of the features and the simplicity of the product, it's on par with all the other top solutions out there.

I've been using UiPath for 15 or 16 months.

They do monthly product updates and, after an update, the system doesn't lag or crash. It's pretty stable for the updates that they provide. 

Until now, I haven't faced any bug, software, or performance issue with UiPath. It has been a smooth ride and I hope it continues like that.

I believe it is a scalable solution.

In our organization, it is deployed across multiple departments. Different departments use UiPath for different purposes. In our department there are 12 end-users of UiPath, but I'm not sure how many users there are in the other departments.

I don't think, in the near future, we plan to increase the number of users because, for our bandwidth, these people are using it concurrently. But when our business grows beyond a particular limit, obviously, the number of users will increase, but that won't be for another six or seven months.

For the Enterprise solution, the technical support is a 10 out of 10, but for the Community edition it's a six out of 10. It's not that quick with the Community edition. They respond after 48 hours when you raise an inquiry, but with the Enterprise edition, it's instant.

Positive

We didn't use a different solution. We took a manual approach before.

I wasn't part of the deployment, but since it's mostly a cloud-based product, I don't think maintenance is required. All the updates are over the air.

We have definitely seen a return on investment by using UiPath. We have saved a lot of time with it and that has ultimately resulted in our employees focusing their time on other important aspects of growing the business.

The main reason we went ahead with UiPath was the pricing. As I mentioned, they have a free version as well as the paid version. And the pricing of the paid version was not that high. It's low- to mid-level pricing. They maintain the pricing to cater to small and medium-level companies.

Aside from the standard licensing fee, there was an additional training fee but that was optional only. UiPath has its Academy where we could attend courses on how to use the software, but if you want additional training, you have to pay extra. We did that and took some additional training on UiPath to feel confident.

I don't use the machine learning and AI capabilities in UiPath because they require a little bit of coding, which I'm not very familiar with.

But one thing that I have personally taken out of my experience with the solutions is that people with less coding knowledge or with no coding background should definitely consider using UiPath. It reduces a lot of the dependencies needed to produce automations. In the past, people like me who are not from a coding background, had to be dependent on others, and a lot of manual work was required. But with UiPath, I get to do it myself. I'm not depending on anyone else. That way, there is no time constraint for me. That is the major piece of advice that I would give to people without a coding background: You have complete control and can get things done in your own time. It is much more efficient and simple.

Try the Community version as soon as possible and get used to the entire workflow of the product and then make a decision. It is pretty easy to understand the entire workflow. Play around with it and you will fall in love with the package.

All the features are very good. It's a cool application to use and it's one of the best out there in the marketplace.

We use it mainly for automating customer management processes and to speed up team collaboration. We use many different kinds of software, ranging from cloud services to legacy. We need our team to work between those applications and sometimes data has to be actioned. We were doing those processes manually and, as we grew our business, we realized robotic processes could intervene. We heard of UiPath, we tried it, and we were able to automate our process of working with the legacy system and other software.

We have a mix of attended and unattended processes. We are able to run some of our processes end-to-end, but some processes need moderation. We need someone to attend those processes to complete them.

Our invoicing system is a very old system but we cannot replace it right now. At the same time, we also have the latest cloud application for data analytics and manipulation. It is not possible for the legacy system to export data from that system. We use UiPath to extract and copy data from that old system and use it in our new system.

We have been able to automate the contracts portion of our business processes. Automating has saved us a lot of hours and given our team more freedom to be more creative and more productive. Overall, it has improved our business efficiency. It has increased our production capability. It has helped our business a lot.

It has saved our employees nearly 35 percent of their time so that they can work on other tasks. They have that much more time.

Attended automation is mostly used in our QA department and by certain parts of our marketing department. They include moderation by our supervisors and that has helped a lot. We are able to work efficiently with those processes.

We have been able to transform 25 percent of our processes to automation. That has created a lot of efficiency in our business. It has transformed our business to become more productive. That transformation did not require the purchase of expensive upgrades or IT support. We did not require any other software licenses.

And we have definitely seen cost savings because we are more efficient and we have more time to do more things. 

We have also been able to provide more reliable services because we have eliminated most of the human error that we used to have. Almost 90 percent of our errors have been eliminated.

It's quite easy to build Automations. They have plenty of resources. Furthermore, they have this new AI feature for process mining and task mining. It can record our manual processes and then it can suggest automations for them. Because of that feature, it's also relatively easy to implement UiPath for automation.

Some processes are very complex and very long, and sometimes it is very hard for a human to implement them manually. AI has enabled us to automatically solve those processes that would not have been doable by a human. It has given more meaningful information to our business and services.

When we have difficulty knowing what features are most applicable and how to apply features to particular processes, or how to solve specific problems regarding automation, we find answers thanks to a lot of the senior people in the UiPath community. They are really supportive when we are implementing automation in our business. 

Some of our employees also use MacBook devices for their daily work, mostly for high-graphic projects. UiPath doesn't have a complex set of features for OS X systems. If they could add more complex features for MacBooks, that would be good.

Also, it is quite slow sometimes when running very heavy and complex processes. It would help if they could improve their base speed.

I have been using UiPath for a little over two years now.

So far it has been very stable.

The support is good, very active and reliable. No problems so far.

Positive

We have been using UiPath for two years. When we see our financial results for the last five years, we have not seen that much increase in our business because there are other factors involved.

But we were able to automate our processes and be more productive in those last two years. We have many applications and projects going on. I think we will also see a financial increase in a couple of more years.

The pricing is transparent, and the best part is that they have the Community version, so there isn't anything to hide. You can try the cloud version. They offer plenty of time, two months, for a trial. There are other pricing models that are good. We have not used all of their services, but we have UiPath Studio and that has good, fair pricing.

We were considering Automation Anywhere and software from IBM, but we found that UiPath fits our needs better.

It was really fast and easy to get started with the UiPath. They had a Community version that I could just sign up for, download, and start using. There were plenty of resources online, on YouTube, to learn and implement it. Also, the community was active. The other RPA software was not like that. You had to phone, request a demo, and the way they worked was quite hard. We found it very flexible to use UIPath.

We are using UiPath as our RPA solution for finance, supply chain, revenue cycle, HR, and IT. At the moment, we're using it mainly for unattended automations of big jobs.

In the healthcare field, where systems often don't talk to each other, UiPath helps data to be shared between systems. My colleagues have been talking about that and there has been an improvement. That's important because it helps us to keep in line with one another.

Also, security and compliance are a big deal in our organization, especially because we are in healthcare, and we keep it as secure as possible. UiPath assists us with that in terms of credentialing and separation of duties. We don't take security lightly.

The tenant concept, where you can have everyone working in their own space, is valuable.

We're just starting to implement UiPath on a larger scale. We've been using it for about nine months maybe, so we're new to it.

We really have not had a lot of hiccups or anything that's been difficult. The stability has been good. On a scale of one to 10, I would give it an eight right now and that's only because we haven't really tested the boundaries.

The scalability is good. It's easy to do. It will get pushed a little bit more as we get more mature with the product, but so far so good.

We had a different solution prior to UiPath, and what we've really liked so far with UiPath is the way that they interact with us in terms of customer support and satisfaction. They're very in tune with what we need. They have a lot of experience in the RPA world.

Our TAM is Micah de Boer and our sales engineer is Mick Taylor. Our account manager, Garet Wright, has been outstanding.

Positive

We previously used Automation Anywhere. One of the reasons we switched was that it didn't seem to be as mature as UiPath. Another was that it does not have a citizen developer program or even the concept of a citizen developer. In addition, it didn't seem to be as stable. We had a lot of issues with the system going offline or having problems. And when it came to customer service, they were not responsive to our needs. It would take days for them to get back to us on questions or issues that we submitted.

Right now we are an on-prem model, but we are switching to a SaaS-based model in the cloud.

From what I have heard from my team, the deployment of UiPath has been much easier than the deployment of Automation Anywhere. It is much more straightforward, clearer, and easier.

The team that supports the platform is a team of just two people. Both are senior analyst programmers and they are responsible for the deployment and the infrastructure set up of everything related to the UiPath product. We have two other individuals on my team who are the RPA developers, the ones writing the bots.

The deployment has been pretty lightweight so far in comparison to what we had to deal with when we used Automation Anywhere.

We did it ourselves.

It's returning hours back to employees so that they can do more tasks that involve thinking, and not have to do so much mundane, repetitive work. That gives us a good return on investment because something that might have taken an individual an hour to do can be done by a robot in five minutes. It's definitely freeing up some actual work time for people.

We've saved the equivalent of five or six FTEs, and that's in the short amount of time that we've been using UiPath.

It has also improved our employees' joy at work because they aren't having to do some of the mundane activities that they had to do in the past.

Licensing allocations are easy. We also have the ability to have a robot license be fully utilized, meaning it can do more than one thing. If it's idle, we're able to use that robot for some other automation, rather than having a one-to-one relationship between automations and robots.

We just moved to their Enterprise licensing model and it seems fair at this point. It will be interesting to see where we are over the next three years and if we're able to show a return on that hefty investment.

One area that is challenging for me is tracking licenses. It would help to have a license dashboard so that we would know how many licenses have been allocated, who they're allocated to, and when they were last used. Right now, to gather that information, I have to go to four different screens in UiPath and then consolidate all that. A licensing module that we could look at from administrative and management perspectives, would be awesome. That's the main thing I have been hearing from my staff.

When we first chose our initial vendor, Automation Anywhere, we had done an RFP process and had gone through pilots. It was close in terms of which was number one and which was number two. When we discovered that Automation Anywhere wasn't meeting our needs, we contacted other folks who had used Automation Anywhere and had switched to UiPath and asked them for feedback and what their experience had been. We did some benchmarking with others around us to see what they were doing.

Comparing UiPath to what we had before, it has been a cakewalk. Be sure that you work with your leadership and with your IT areas to pick the best deployment solution for your company.

We haven't had an opportunity to use all the features and functions, but in terms of the robustness of the product and the communication we've received from our teams at UiPath, we've had an outstanding experience with them, and we really look forward to keeping that going in the future as we build out this program.