UiPath Reviews

We use multiple types of applications, including SAP. I work on contract documents with UiPath mostly. I work with different clients in different companies. We use the solution to automate processes. It helps by reading contract documents and updating details in SAP applications. 

We use a lot of document understanding. It reads the documents for us. I had a document understanding from UiPAth about two years ago. They helped us understand how it would work. With it, we were able to build a solution for invoices and purchase orders.

I like that we can work with different types of classifications. Whenever you classify a document using an ML model, there is a license associated with it. However, the intelligent classifier doesn't consume any of the licenses unless there is a specific amount of usage on the respective document. We process around a thousand documents per day and the classification is free. It helped us process all of these documents. We were able to train our ML models easily. 

Building automation with UiPath is very easy compared to others. The UI is easy. There's a community forum where you can request help. They also have a marketplace to help you find customized solutions. 

Previously, a turnaround time for a particular process was two to three days. Once we automate the process, we can handle the process in three hours. The turnaround times have improved a lot. We've drastically reduced our turnaround time on each transaction we handle. That's reduced our costs by quite a lot. That said, I don't have an exact figure off the top of my head. 

The user community and forums are great. They are really impressive. When I started in RPA, it was difficult to find help or to help others. The forum gives us the platform we need to help each other and source solutions to problems. It's now easy to find answers. It helps a lot. 

We use the AI functionality. I've used it for 1.5 years. It offers good functionality. However, you need to have a good understanding of how to use the resource effectively. 

We've achieved 80% to 90% now using AI.

We can automate more processes now. We need to do a proper assessment first to see what we can get from AI. However, there's functionality beyond document understanding. That said, finding the right use cases can be difficult.

We've sped up digital transformation and the cost surrounding it. It also wasn't expensive to do so. We can go ahead with minimal cost. We just need to align the solution with the right resources.

It's reduced human error. We have the functionality to capture business exceptions. If we need human confirmation, it will get sent to the action center. However, by automating, we've reduced the need for humans. We've reduced human error by 20% to 30%. The bot will capture data in areas where in the past humans may have made mistakes.

The bot has freed up employee time. We do have attended automation. If there are tasks needed for humans, we've created the process in such a way that they can do these tasks and then spend the rest of their time on other activities. It's likely freed up human time by 10% or more. We'd only work on processes where there is a minimum of 10% reduction in human time. 

There are a few bugs and a few things on the technical side where certain features are not available.

There are some functionality limitations on UiPath that we could have access to on different platforms.

If we have to move the model to production, we have to download it and upload it again.  

I've used the solution for seven years. 

The solution is stable as long as you maintain it in a proper way. You need an admin and support team to take care of performance. 

We work mostly with enterprise-level organizations. 

The solution is scalable. 

Technical support is good. If I have questions, they help me. However, I've had colleagues who have raised tickets and had trouble resolving issues. I personally have never had issues. 

Positive

We did not use other solution other than UiPath. However, I have done some small POCs in others. I've used Automation Anywhere, for example. There are different commands in AA and a few different features, however, they are both accurate and efficient.

I've set up the solution. The deployment takes a few hours. There may be software and hardware requirements If everything is there, it might take one or two days to get everything up and running. 

You may need to maintain your production servers after setup to make sure the bots keep running. We might have other weekly or monthly maintenance tasks to ensure everything is performing as expected. 

The solution is growing in price. It's getting to be too expensive. While I like the solutions they are providing, they need to balance the cost so that they can stay competitive in the market. 

I'm a customer.

I would recommend the solution, however, new users need to be mindful of the cost. If they have the budget, they should go with UiPath. 

I'd rate the solution nine out of ten. 

We use it for automation with different applications and use Document Understanding, AI Center, and Action Center.

There is a good chance that people will make mistakes in manual operations, especially in whatever data-entry operation they do. By defining a solution in UiPath that is prerecorded and scripted, there is a lot of reduction in manual errors. If you have 100 transactions, 80 to 90 of them can be automated because they are straightforward cases. That means we can eliminate human error from 90 percent of the transactions.

In addition, the automation solutions that we, as a partner, implement for our clients reduce the amount of manual work and they are able to use their critical human resources for other useful processes.

The prebuilt AI models that are available in AI Center are valuable to us for things like invoice processing.

UiPath is also a solution that is user-friendly for developers with a lot of prebuilt activities and ML models. It enables developers to quickly develop a solution.

We can also implement end-to-end automation.

I have been using UiPath for the past four years.

It's absolutely a stable product. It has been in the market for more than six years. Whatever solution we develop for a client is completely stable.

It's definitely a scalable solution.

The first level of support is that we search for solutions in the forum of the UiPath user community. Most of the time, we'll get a solution there. If not, we'll contact the technical support.

If I raise an urgent ticket, they quickly respond. Within an hour I'll get a call, and they'll arrange a team within two to three hours.

Positive

I used Automation Anywhere. Out of 10, UiPath stands somewhere around 8.5 to nine, while Automation Anywhere is around 7.5. The reason for that difference is UiPath's user-friendliness and versatility on the development side. For example, if you want to integrate it with VB code, UiPath provides a lot of options. And on the Excel automation side, UiPath is more reliable than Automation Anywhere.

In RPA, UiPath is far ahead compared to Automation Anywhere.

For some clients it's on-prem and other clients have deployed the cloud option.

The amount of time it takes to set up depends on the components a client purchases. If they only purchase the basic components of Orchestrator, a robot, and Studio, it may take only two to three days, or a maximum of five days, for the deployment. But if they go for high availability and some kind of DR setup, that would take an additional week of deployment. And for AI Center, it will take another week. Deployment usually requires two to three people. We involve the infra engineer, the database engineer, and a solution architect.

As for maintenance of UiPath itself, there are updates that may impact a solution and we will need to upgrade the packages, for example, legacy Windows. UiPath updates very frequently, and they don't support the earlier products. Officially, they are not supposed to support three of the versions. That means customers have to update within a year or two years.

UiPath solutions fit European and American clients, but especially for medium- and small-sized businesses in India, the cost may be the one factor that constrains customers. That's especially true when it comes to AI and ML solutions. It would be helpful for small and medium businesses if there were a reduced level or some kind of modified licensing.

On a scale from one to 10, where one is cheap and 10 is expensive, UiPath is an eight or nine for the region that we work in. But in other regions, it is somewhere around six to seven.

The solutions we provide to clients to automate their business processes need maintenance. They can usually take on a few processes on their own, but if it goes beyond 10 processes, some level of bot admin is required.

We don't need a proof of concept for a product that has been on the market for a long time. In the past three or four years, UiPath has been a proven solution. Customers can rely on the solution. We just have to make sure that their requirements can be met by the solution, and the other aspect is the cost. If these two aspects are taken care of, we can recommend that people go with UiPath.

UiPath is one of the leaders in RPA technology, and we get more business from it. Customers either want UiPath, Automation Anywhere, or Power Automate. But most of our business is with UiPath. They keep on updating it and are building their own RPA ecosystem. That makes it very easy to convince clients to stick with this one platform for multiple solutions.

We are a gaming company using UiPath to automate some development-related tasks. We integrate the API keys provided by UiPath into our app to extract user data that helps us improve our apps and games. We also use the UiPath application-building solution for Android or web app development.

Implementing UiPath has enhanced our workflow while reducing time spent on manual tasks, such as talking to customers or collecting user data manually. It provides a fast way to communicate with our clients and obtain data, saving a ton of time. We can reduce the number of team members because most things are managed by the AI. 

The AI functionality has been useful for us. UiPath can be integrated with multiple apps like Excel and ChatGPT, so it provides an efficient solution. The AI ability enables us to automate more tasks, and we get feedback on things we should improve. It was previously a manual task to compile all the change requests from our users, but the AI speeds up the process. 

UiPath has reduced the costs of our digital transformation because our project requires a lot of integration with web services. This used to cost us a lot of money because we had to pay for cloud services and domain names, but UiPath's API key allows us to integrate our games and applications directly.

The solution has reduced human error because we've automated some tasks that were formerly performed by team members. The tooling has been standardized, and we update it based on our current projects. The task-mining feature in UiPath enables error-free communication with other users in our application.

The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow. ChatGPT has lots of parameters, so we can communicate efficiently with our clients. It's easy to build automations in UiPath using the no-code drag-and-drop interface. 

Task management is complex and difficult for new users. They should simplify the interface for new users. There are lots of flow charts and automation things in task management, so I would suggest streamlining it.

I have used UiPath for four months.

UiPath has been stable in the past four or five months that I've been using it. 

I consider UiPath highly scalable. They're constantly adding features, and it's always great to see a solution that stays up to date. 

I rate UiPath support eight out of 10. We contacted them a few times because we discovered some bugs while implementing our web applications. Their support team was helpful and fast. 

Positive

We previously used TXT. Me for our chatbot use cases, but now we use ChatGPT integrated with UiPath. 

UiPath's initial setup is straightforward and can be completed with a few clicks. Anyone can do it. We did it all in-house. It is easy to deploy everything in the UiPath solution. It only required two teammates to deploy. The UiPath solution doesn't require any kind of maintenance on our side, but we need to update our bots and apps when new features come out. 

UiPath has enabled us to reduce the size of our team, saving us some money. The integration is easy. We are also seeing more positive reviews from our users, and our web application is running faster.

UiPath is a little expensive compared to other solutions I've seen on the market, but you can try it for free for 60 days. It may be too pricey for startups and small businesses, but it will ultimately save your company money, so it's a worthwhile investment.   

We looked around but couldn't find a competing product that offers so many features in one app.

I rate UiPath nine out of 10. The solution provides a lot of value by offering features that competing solutions don't have. It has the latest features like ChatGPT integration and broad app support. 

The UI path is somewhat complex, so you should watch their videos. Their own website has tutorial videos that can teach you about the features. There are short videos and also webinars you can attend that explain the latest features to new users. 

We're using UiPath for healthcare use cases. It is primarily used for automating document-related tasks, such as moving documents around, classifying them, and extracting the information we need. 

UiPath has increased our accuracy to 99.99 percent and expanded our ability to process large volumes of data, making data processing more affordable and improving our profitability. It has helped reduce personnel time and enhanced productivity because we can run the bots 24 hours daily.

We can automatically scan documents and send the information through Twilio. Document scanning is tricky, but we can easily collect the data after finishing the process. The integration is smooth. 

The solution helps us share data between systems, which speeds things up. Previously, we were doing everything manually. Now, we can automate data tasks in Informatics with UiPath. 

UiPath enables us to pull patient information into a single dashboard with the help of a Power BI integration service. Power BI is our dashboard solution, and we integrate it via API. It's much easier to monitor the patients because we can see how many records were successfully processed and prepared. It's secure enough to comply with HIPAA because we can collect patient data and encrypt it. Automated scheduling helps the healthcare staff, particularly the doctors. 

I like the ability to extract emails and other data from scanned documents. The machine learning and AI features are helpful because we're processing tons of documents and warehousing the data. UiPath's Document Understanding makes that much easier. 

Document processing could be improved. It's challenging to build document automations. It would be helpful if UiPath provided some templates and prebuilt models. Citrix automation could be improved. It's static automation, and we cannot fully automate processes involving Citrix. Some elements aren't supported. 

I have used UiPath for around four years.

UiPath is generally stable, but the stability goes down when we do Citrix automation.

UiPath is scalable enough. We are using more than 20 licenses. 

I rate UiPath support 10 out of 10. I'm satisfied. When we raise a ticket, we get a response in a day or two. 

Positive

UiPath Studio is available in community and enterprise versions, but the UI doesn't work correctly in the community edition, so it's difficult to achieve 100 percent automation. I'm not responsible for the licensing, so I don't know how much it costs. 

I rate UiPath 10 out of 10. I recommend UiPath because it's better than other automation tools like Blue Prism. It's easy to use and has a large user community that you can rely on for support.

I'm using it for PDF automation.

It helps us save 60 to 70 percent of the time we used to take and provides accurate results. 

It also helps with increasing productivity. Now that work is automated, it has eliminated any manual work within these processes and reduced human error.

It also provides end-to-end automation, which is very important for getting results very quickly and saving time. We can use that saved time for other productive work. 

UiPath also helps us in reducing digital costs.

It provides various services such as PDF automation and AI capabilities that help in creating accurate results. We are using the AI for chatbot integrations and handling customer interactions. It helps eliminate manual work.

The email automations are also very valuable.

It also provides a user-friendly interface so that anyone can use it. 

Sometimes it takes time to provide results.

I have been using UiPath for almost a year.

It's very stable and provides accurate results for our organization.

It's very scalable, as more than 250 users in our organization use this tool, and we have not faced any issues with it.

The customer support is very good and resolves our queries immediately. It has been very good for us.

Positive

This is the first automation tool we have used.

It requires IT support.

It's saving employee time, which helps with ROI, but the cost is higher. But the results it provides are enough for the tool to give us ROI.

It's costly compared to other tools in the market. Other than that, it is very good.

As I noted, sometimes it takes time to get the results, but it depends upon the query or task I'm using it for. Other than this, it's very good and I'm happy with this tool. It works well for me and I would recommend that others use it.

We primarily use UiPath for automation processes. One of the major use cases is the approval system that we have. Our system goes through a lot of approval and workflow steps, and we have automated the entire process using UiPath.

We are using UiPath for most of the automation processes. We have reduced a lot of resources that we previously had, and it has improved the efficiency of the operating model that we have. Earlier, if it took around a week, we are now able to achieve the same process within three days or so. It has basically cut the time in half.

It helps us to achieve end-to-end automation. If something involves manual intervention, it's always prone to human error. End-to-end automation completely removes all human errors and also saves a lot of time and manpower for a specific process or task. So, overall, we improve the efficiency of the processes that we implement.

It has reduced the time taken to develop something, as well as the error rate. Earlier, we used to have a lot of human errors because there was a manual intervention, but now, there are no errors, and everything operates smoothly.

We automated the complete approval workflow system. Every operation has a different set of child operations that occurs as a change reaction. UiPath helped a lot in implementing this in a completely automated way. With the flow chart wizard available within UiPath, we are able to achieve this pretty easily with less effort. It gives us more results with less effort.

It definitely reduced the costs of digital transformation because we have cut down a lot of resources that we had earlier. We were able to cut down the cost by half. There is definitely a reduction in price. Doing digital transformation didn't require expensive or complex application upgrades or IT application support.

It has reduced human error a lot. Previously, with our approval workflow, at every step, a human had to come, approve the request, and perform a lot of manual steps after the approval. All those steps are now automated, and everything happens within the expected time period. There is totally no human error because it follows a set of rules, and it always knows what to do during an approval operation. There is a 40% reduction in the errors that we had.

It has definitely freed up a lot of employee time. It has saved us 12 hours per week. There are cost savings and time savings. It has reduced the human resources required as well as the time consumption. We are now able to invest our time in other areas, and let UiPath take care of the heavy lifting.

The Orchestrator and the Studio are the features that I personally enjoy using.

It's pretty easy to build automations. Earlier, we had to do a lot of manual work, but with the introduction of UiPath, everything became very easy. The drag-and-drop components have made our lives much easier. Even non-technical teams are able to build an automation workflow within hours.

Their user community has been very good. For any questions that I post, I get the answers pretty quickly. They're friendly as well.

UiPath can probably work on improving the AI features. We tried UiPath's AI functionality in our automation program. We did some research on that, but right now, nothing is in production. When we did some research, we weren't getting the expected results. We weren't completely satisfied with the results, so we put it aside. It could be a drawback on our side in terms of learning the tool.

In terms of additional features, UiPath already has a plethora of options. All our needs are fulfilled by the features that are currently available.

It has been 15 to 16 months.

So far, we haven't faced any downtime in terms of using UiPath. It has always been up. It also has a plan for exposing multiple endpoints so that if one goes down, we're able to use the other one. So, the stability has definitely been great, and we haven't seen any downtime until now.

We use it as an internal application. There are around 500 to 800 members who use the tool in terms of the automation process. It has been good for our use case.

We have deployed everything in the cloud, and we also have the ability to integrate it with other AWS services. For the environment basically, we have different stages. One is the beta stage and the other is the production stage. In the beta stage, we do internal testing, and once it's ready, we deploy to the production environment where it communicates with other services like AWS.

We don't have any plans to increase the usage of UiPath at this time. If we need to expose anything to public-facing customers, we might think about it.

Their technical support has been great. For any doubts we have, we reach out to them via email or via a personal contact for our organization. Whenever we need support, they are totally willing to help us out. I would rate their support a nine out of ten.

Positive

We had an in-house solution that we developed, but it was not scalable, and there was a lot of maintenance work that we had to do to make it work. So, we migrated to UiPath. That was the only solution that we worked on. We did the research, and we found out that UiPath is a leading tool in the industry for RPA, so we hopped onto it.

I was not involved in its setup. I was more involved in the development once it was set up.

We are using the UiPath's cloud version. We don't have any on-premise setup. If we had an on-premise setup, we would've had to maintain all the servers and make sure it's running all the time. Because we completely migrated to the cloud, the maintenance is not on us. UiPath takes care of that. It's definitely a big win for us because we migrated from the on-premise system to the cloud system.

It requires very minimal maintenance in comparison to the on-premise setup. In an on-premise setup, we have to maintain all the servers and make sure it's always running up, but with the cloud version, there is very less maintenance on our side. There is an IT team of around two to three people who maintain the systems.

We could see an ROI within a month. We were able to see the benefits of the automation processes within a month. There was a 25% increase after implementing UiPath. There is an increment on a year-by-year basis.

We are using its enterprise version. Its price seems okay, but I'm not sure because I'm not involved with the finance side. I'm more on the development side.

We didn't evaluate other options. We did some research, and we found UiPath to be a leader in the industry, and it also fitted our budget. So, we went for it and started using it.

I would definitely recommend it to others. Automation is going to be a part of everything in the future. So, every company should start adopting UiPath for any internal or external needs. Automation is the best way to go ahead.

We used to do the entire process manually, and we found a lot of errors. It was a time-consuming process on the whole. With the introduction of UiPath, we definitely saw the benefits of automation and a smooth process with fewer errors.

I would rate it a nine out of ten. It's one of the best RPA solutions out there. I'm reducing one point for the AI features. Apart from that, I find it great.

My use cases are as a QA engineer. I mainly test automations that have already been built. I'm not part of the development side. We started small and some of the business processes we have used it for include onboarding, document processing, and payer processing. Our company is involved with healthcare and we're trying to grow the help we can give our healthcare workers.

We've gone through a lot of leadership and backend changes recently. UiPath has enabled us to provide quick turnarounds, as opposed to having to do full-stack development to do end-to-end automation. It's given us quick ROI with quick wins.

In terms of using automation for a good cause, we are primarily a primary-care-physician company. We are helping less fortunate elderly people. We provide a lot of insurance benefits, so our work is mainly helping healthcare to be less expensive. Automation is allowing us to go through hyper-growth. It gives us the opportunity to get more seniors into our centers and have that affordable, great health service that we provide.

So far, we've only focused on UiPath Studio and the Orchestrator piece. It's been great and we are looking to expand it to the digital assistant platform soon.

The UiPath community has been great. There are a lot of great mentorships, a lot of forums, and a lot of people who are very interested in growing the community. It's been very nice to work with them. Anybody who is in UiPath has been an amazing partner for us.

We have also used UiPath's Academy courses and we have two members who are now UiPath Certified. It's a very easy training course to follow. It's low code and comes with a lot of resources and a lot of forum assistance. It enables people to learn without feeling the pressure of having to figure it out on their own.

My company has been involved with UiPath for over three years. I switched to the team that is using it about a year and a half ago.

As the platform grows, it's becoming a one-stop solution, but it also becomes difficult to integrate with your pre-existing IT solutions. It kind of lives in its own little bubble. Within that bubble, it has been self-sufficient and very reliable. We don't have issues with the bubble. It's a matter of integrating it with the rest of what we already use and are accustomed to.

We have it on-premises, but we know that we can grow our servers, and the Orchestrator has been amazing. So scalability is not an issue for us yet. But if we get into more hyper-growth, we might have to move onto the cloud. We've seen a lot of support for that, so I don't think there's going to be a concern.

I haven't had to reach out to their technical support or work with them. But during the research that I needed to do, looking at the forums was great. The website, the documentation, and the forums have been super easy to use.

Positive

We already have positive ROI. We're in hyper-growth and management wants to see hyper-growth ROI as well. It's meeting that expectation now.

We mainly look at how many hours it takes to do a manual process, and how many transactions there are in that process. If it's something that is going to require us to continually hire people to do it, so that we can keep growing, it becomes one of our main targets for automation.

An area for improvement comes down to licensing. We need to sell UiPath to our company first and the biggest hurdle is: How do we convince the company that this is going to add more value? We see a lot of potential for adding more technology to what we do, but it comes with the price of adding new licenses and seeing if that's going to add value to the company.

If we could have more of a trial period, since we're already licensed with Studio, and go through a trial period for key applications to see if they can benefit us, that would be helpful.

The pricing is more of a topic for our C-level and there is a little bit of pushback on the pricing. I think the pricing is fair, based on the ROI that we have already provided with some quick wins. But when it comes to moving into the other applications, that's where there is some pushback. That's where the concern comes in.

Definitely look at it, not just as a tool but as a change to your company. Your company has to be willing to adopt automation and not just for solving one problem. It needs to be, "We want to fix business solutions overall."

It's a 10 out of 10 because of how easy it is to adapt and grow into it. The challenge is due to the fact that I am at a low level in the QA world. Pitching it to the C-level has been the only kind of pushback I've had. But personally, my own experience working with the application is that it has been one of my favorite technologies to work with so far.

We are working with automation, and it is very useful for my enterprise and our clients. We are using UiPath for building applications for automation purposes. Some of our clients are in the banking industry. They ask us to create applications to automate their processes, and we use UiPath for that.

Our overall productivity has increased because the bandwidth of our people has increased. Previously, when we were manually doing a particular task, it used to take us two hours, and after building the application with UiPath, the same task is taking around 10 seconds. From two hours, the time has come down to 10 seconds, which increases our bandwidth and productivity.

We are moving into robotics, and in robotics, advanced NLP and AI are being used. As tasks move from being manual to being automated, it definitely reduces the effort and improves productivity. The saved time can be utilized in a better way.

Its ease of use is valuable. For building an application, if I give this product to a newbie, he or she would be able to easily use it and build an application with minimum knowledge. No extra training is required. Its features are self-explanatory, and anyone can understand them, which is the main feature of this product.

I extensively work on the automation part, and I like the drag-and-drop functionality for workflows. Its graphical workspace or visualizations make it a unique product. It provides good visualizations, which are helpful in understanding the workflow. I am very impressed by its drag and drop functionality, and I would recommend it to everyone.

It can be improved in terms of platform integration. It is platform-independent, but it should be easy to integrate with different platforms, such as Windows, Linux, Cloud, etc. If I am using AWS for my server response, I should be able to integrate that into UiPath. 

If I can get some manuals along with the product, it will be good to see all the features that are available in it.

I have been using this solution for the last eight years. I have been in the software industry for about eight and a half years, and I have been using UiPath very regularly for my day-to-day work. 

Its stability is good. In the last couple of years, I didn't have any problems. I would rate it a nine out of ten in terms of stability.

We have a team of 30 to 40 people who use this solution. At this time, we don't have plans to increase its usage. If the usage of this tool grows, it would definitely be better. It will increase productivity and more efficient use of our company.

I would rate them a nine out of ten.

Positive

I have used Visual Studio previously to build applications. I switched to UiPath because I like its interface and the drag-and-drop functionality. When I am building an application using this, it's very easy to edit the flow. I am very impressed with UiPath.

I'm involved in the development and deployment of applications. I have the knowledge, so for me, it is straightforward. Most of the features are self-explanatory, but there are certain features for which a newbie might have to refer to the manual.

The duration varies from application to application. It can be anything from 30 minutes to six hours. For the development of applications, we use the SDLC model. When our testing is complete, we deploy the application. We have a team of six to eight people for implementation. They are from the product team and the support team. They are software developers at different levels.

In terms of maintenance, it requires upgrades. It is a timely activity, and it happens once or twice a year. We do not have a separate team for maintenance. The same team involved in its deployment takes care of its maintenance.

We are able to build applications for our clients, and they are also buying them. So, we have definitely seen an ROI.

We are an enterprise. So, its price is bearable for us,  but I am not sure about the small industry. It might be expensive for them.

It is a promising tool. It is very helpful for my day-to-day work. For automation applications, this is the best solution. Its drag-and-drop functionality and visualizations make the work easy. It is a very good tool for me.

I would rate it a nine out of ten because I'm very impressed with this tool.