UiPath Reviews

We use Studio and Orchestrator. I personally use unattended bots but we're releasing one of the largest attended implementations right now.  

For the most part, it's still in the back office, finance, and accounting, that's typically where we've been starting. That's where for me, as an inexperienced developer, is easier for me to get started.

We're able to handle some of our tax and HR processes, the volumes of the documents or new hires at a tremendous speed compared to how we used to do it manually in the past.

I like the layout and design of the Studio using the RPA framework. It makes sense to me. It's very easy to get started. I've been a fan of the current debugger. I know that UiPath is releasing an updating debugger but I think that's been very intuitive for me as well.

I would rate the ease of use of the platform for automating my company’s processes a four out of five because, for me, there's still a lot of clicks and keystrokes I need to do for development. I know that UiPath is releasing StudioX, which is something that is needed, for people like me who aren't super technical.

I would rate UiPath Academy RPA training a five out of five. It's one of the best. Compared to its competitors, it's intuitive and it's robust.

It's everything that UiPath is moving forward towards, intelligent, machine learning, and AI. I embrace the fact that the direction it's going especially for me personally.

I think in the Studio, as in building automations, it takes a lot of clicks and there's a lot of options and I think sometimes there's just too much. It should be more simplified on the user interface.

As far as our practice, we have over 150 consultants in the States and over 350 in India. We also have a team in Europe. Overall, we have over 3,000 RPA consultants. UiPath is probably close to about a third that would be UiPath competent.

I haven't had to contact their technical support. I go through my SMEs. 

We're always challenging ourselves to be more efficient and effective in the workforce. We also recognized that some of our businesses needed to do things better, faster and cheaper. RPA was a natural solution. For us, as a large organization, we want to learn about all of the top competitor solutions. UiPath is in the top-ranked quadrant regularly so it is an obvious choice.

Because of the market demands of Automation Anywhere, Blue Prism and UiPath, we had to invest in learning all three equally. I don't know the exact reason we went with UiPath, I can ask our clients. 

The implementation process was easier than the competitors.

We have seen a 100% ROI. We do automation to deliver a faster ROI than traditional software. As a firm, we saved over 2 million dollars a year now from using RPA.

Regarding both attended and unattended bots, I think there are places for both and it comes back to the purpose of what you're automating. I think attended is going to be great for the casual users of applications. It's a lot of the call centers and even some of the system developers. The unattended are places where you can really find those scaling volumes and processes. Typically back-office functions are unattended.

I would rate it a nine out of ten. There's always room for improvement. For me, it's very intuitive and logical. I grew up with a little bit more of a technical background so for me, it fits in well with my needs.

I would encourage someone considering this solution to use UiPath, especially if they're automated and especially with UiPath's new one-click cloud solution. It's so fast for them to get started. I would encourage them to be up and running in the same database to try it out.

We are using Orchestrator and robots.

Our primary use for this solution is Accounts Payable invoice automation.

We run automations in the virtual environment provided by the Amazon service. Our implementation has been finicky at times. The latest release is a lot more stable, but I've had a two-week production outage where DLLs weren't registered and someone from Vegas had to log in for eight hours to our servers. They had to uninstall and reinstall the solution, as well as all of the different apps. I lost a bit of faith in the solution with that incident.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate it a four. It's pretty easy to use, but it wouldn't be a five because it isn't doing everything for me. Things still need to be done.

I have not taken the Academy training but my team has. On a scale of one to five, judging how beneficial it is, I would rate the training a four.

From the point that we purchased our UiPath license until we had our first robot was approximately two weeks. The process was pretty straightforward.

With respect to saving time, the last company I worked with was trying to save one thousand FTE. So far, they are already at sixty FTE, and in Australia, we're at ten FTE.

This solution has helped us to reduce human errors, although it has created other errors.

Orchestrator has a lot of good features including the configuration, the queues, the transaction reporting, the logs, and accessibility.

This technology gives you the ability to build a solution using any legacy system.

I would like to see more support for the cloud in Australia.

A tool that better identifies the processes, watches the computer and works it out for me, would be an improvement.

The stability of this solution has improved since we started using it. Now that I have done an upgrade, it seems to be a lot better.

I was running High-Density on the 2016.2 or 2016.3 version, and I had a lot of problems. I couldn't determine whether they were just UiPath issues or it could be partly attributed to the client app. What we noticed was that if you log in as Console, you have far fewer issues than if you run High-Density.

These days, I would rate the stability a four out of five. 

We had between fifty and a hundred people working in the automation program in the old company.

I have only used technical support once and my experience with them was not good. That was during our two-week outage.

We used Blackbook.ai to assist us with our implementation and our experience with them was awesome. 

We have seen ROI from this solution in terms of money saved. Just in Australia, we have saved a million dollars. In India, we have saved maybe five million dollars.

At the last company I worked with, the annual licensing fees were $700,000 USD.

From a cost perspective, I have an issue with the price of the bots. At the company that I was with previously, we were paying $3,600 USD per bot. With the new company that I am at, because we're new and we don't have the size, we are paying $8,000 USD per bot.

It was 2016 when I evaluated this solution, and it had a small market share at the time.

Everything I had read about Blue Prism said that it was too heavy, too old school, and had too much development ramp-up time. I looked at Automation Anywhere and UiPath. Automation Anywhere had a good price point, especially for a PoC. However, in between Blackbook.ai and what I saw out of UiPath, I felt that UiPath was the better option.

This solution is pretty good. It's an enabler. There is a lot of investment and a lot of new things. My advice to anybody who is implementing this solution is to make sure that it is set up to scale correctly.

What I would like to see is everything as a SaaS, completely, bots included, and I want it hosted in Australia.

I would rate this solution a nine out of ten.

We primarily use UiPath to move data and consolidate data formats efficiently. We are involved in claims management within healthcare. We are also exploring DevOps tooling and CI/CD pipelines, and automated testing.

UiPath has significantly improved how we claims. We provide this product for our customers directly, so we want to ensure they reap the benefits of the automation program. We serve as a product team and make sure that our products are directly open to the customers. Although we are not extensively using AI yet, there is significant interest in the org. We aim to recommend automations to users and intend to develop AI capabilities down the line.

Our teams are heavily using integration service, especially following our cloud migration. Having further insights and program visibility is crucial for longevity.

It would be helpful to be able to double-click and drill down into the data we see in the APIs and get a little more interactivity, especially in the Studio and Studio Web. I want to be able to pull in fields dynamically.

I have used UiPath since 2021, so it has been about three years.

UiPath is relatively stable. I've seen a few bugs in some of their newer tools and Integration Service. There are some issues with feature clarity across platforms, but it's not necessarily a stability problem. Occasionally, cloud may experience downtime, but stability is always reliable. 

Most of the scalability issues from an implementation fall on the customer's side because they don't understand how to scale out their VM presence or set up systems in a way that relies on siloed teams. They're using it on-premises and have to manage the instance with teams outside of their automation team. I haven't had any scalability issues in the cloud. The cloud might go down once a year, but I haven't had issues scaling it, and if it has an outage it's normally not long enough to make a dent.

I rate UiPath support seven out of 10. UiPath's support is quite reliable and significantly better than most alternatives. Some competitors don't get back to you or have meaningful solutions.  

There's room for improvement. They could make their online support pages easier to navigate. They're integrating support with Automation Cloud, which will make raising a ticket more seamless. When you open the ticket, it should automatically provide them information about your deployment.  They're good about following up with you, but getting solutions for some products takes time. 

Neutral

I have always worked with UiPath, sometimes using other platforms such as Salesforce and Power Platform when they better fit specific needs. However, they are not as suitable for making enterprise scale automation.

The on-premises deployment when we started in 2019 was somewhat complex. It's different for every customer, whereas the cloud is consistently distributed the same way, and you can customize it for your business.  

We work with an implementation partner for staff augmentation and architectural support, with a proactive offshore development team experienced in best practices. 

I rate UiPath eight out of 10.

We use UiPath for social media marketing.

UiPath increases efficiency, speeds delivery, and automates repetitive tasks to save time. We can streamline tasks and make daily work more meaningful. Instead of doing the same things over and over, employees can focus on more important work.  

It also allowed us to automate many internal processes, saving significant time and increasing the accuracy of reports and monitoring. It also helped improve customer satisfaction and made significant time and cost savings.

The most valuable feature is the autopilot or copilot AI feature. While we have not used it yet, I'm told the Document Understanding feature is also highly powerful. SaaS is also valuable.

The UiPath Studio development suite response can be a little sluggish, depending on the workflows you use. I use a lot of legacy workflows, and the application response is slow. 

I have used UiPath for three years.

The UiPath Orchestrator has been pretty stable overall. There have been a few outages. 

We started with three licenses and still have that. We also have one test bot test license, and it's scalable.

When we opened a specific ticket, UiPath lacked the resources to help us. Getting someone to help you was hard because you needed to go through different channels. 

Positive

We needed to connect three unattended bots to the Automation Cloud and Orchestrator. Setting up on-premises for different applications that don't have their own infrastructure may be a little more difficult. 

We did not use a partner for implementation.

We've saved about 350 hours using UiPath, which equals about $500,000. When we automate jobs that take longer manually, the time savings are pretty straightforward.

UiPath's pricing and licensing are in line with the market. We haven't used AI units yet, so I'm unsure about their pricing.

One of our simpler UiPath use cases involves running an SQL query, copying the results into a spreadsheet, and then emailing them to the appropriate people. 

We also have a third-party system for parking at the hospital. Visitors need to fill out a web form, and the automation process kicks in once the web form is filled out. The data is input into a database and then automatically processed in bundles. The form is filled out automatically for them, and it batches every thirty minutes. 

UiPath helps us automate many tasks people do daily that they don't want to do. They can spend that time on tasks that humans are better at, such as being creative and thoughtful instead of copying down information, filling up databases, making spreadsheets, sending emails, etc. I have one automation that normally takes me about four hours to do. 

Automating certain tasks can potentially save employees approximately 60 hours per week. This was particularly true in our parking pass processing. People used to get overwhelmed with that task, so automating it saves significant time.

Computer Vision helps us read and process handwritten documentation. That will be incredibly important. The unique aspect about UiPath is the robustness of the Academy that's built into it.

UiPath could be more intuitive in how it formats strings, variables, or databases. This can sometimes be difficult, even for someone with a computer science background. Additionally, some tasks require a team effort as one person can get overwhelmed or discouraged.

We are only about a month or a month and a half into using the solution.

The stability is generally good, but it can't really be driven without support for prolonged use.

Scaling UiPath is easy. You just purchase more bots.

Previously, we used Power Automate and a proof of concept for Automation Viewer, but we decided to switch to UiPath because it has a better deployment model. We use the Orchestrator. It's a server that we can add our robots to and configure them. 

UiPath is good at handling the sequential flow of processes. The way it breaks down sequencing is commendable. It was shocking how disorganized some of the other solutions we reviewed were.

We are seeing a good return on investment potential, but we haven't fully realized it yet since we are only a month and a half in.

I rate UiPath eight out of 10. 

UiPath is our platform for automating tasks and processes within our manufacturing environment, to boost productivity and streamline overall operations.

UiPath utilizes a hybrid deployment model, where our virtual machines reside in a federated cloud environment, while the UiPath orchestration engine itself remains on-premises.

UiPath stands out for its user-friendly development environment and minimal programming requirements. Building automation with UiPath is a breeze, making it a strong selling point for those looking for an easy-to-use RPA tool.

UiPath offers end-to-end automation, but there's a catch: it requires full access and control within the target environment. This means UiPath needs security permissions to interact with and potentially run other applications, which can be a challenge to set up. While achieving end-to-end automation is valuable, this access requirement can be a hurdle.

UiPath has reduced our on-prem footprint, freeing up resources that were previously dedicated to maintaining that infrastructure. These resources can now be used for other tasks.

We saw the benefits of UiPath immediately upon deployment.

The UiPath user community has been a valuable resource for quickly solving problems. By interacting with other users, we've been able to share insights and find solutions to specific programming issues.

We leverage UiPath Academy courses to prepare developers for certification exams. These courses serve a dual purpose: getting new developers acclimated to the platform and providing foundational knowledge for citizen developers who want to learn UiPath quickly.

UiPath accelerates our digital transformation, but integrating legacy systems can be a hurdle. While UiPath excels once deployed, the process of granting it access to legacy data for proper functioning can be time-consuming in our environment. This may be specific to our setup, but it's worth considering nonetheless.

UiPath significantly reduces human error by automating tasks and allowing for faster turnaround. This means that even if users make mistakes in their submissions, UiPath can quickly catch them and provide feedback so the user can fix the error and resubmit the issue.

UiPath has helped free up our employee's time for other projects.

UiPath significantly reduces our transaction processing costs. Previously, transactions took days to complete, but now they're done in minutes. This efficiency translates directly to cost savings, and it's just one example of how UiPath can optimize internet-based processes by streamlining workflows and minimizing processing time.

A key feature of this solution is its built-in VM orchestration capabilities, allowing us to manage virtual machines without additional setup. This includes basic functionalities like starting and stopping VMs, as well as integrating queues into our orchestration workflows. Additionally, we can leverage built-in Insight reports to extract transaction and volume data for analysis.

The biggest hurdle in UiPath Academy courses has been completing projects, especially for advanced certifications like RPA developer. With everyone juggling work and deadlines, dedicating significant time to capstone projects becomes difficult, leading to course completion struggles for many.

UiPath could improve its services and account management. Specifically, greater interaction with the services team would be beneficial to understand their capabilities better. This could involve trial runs where the services team demonstrates the value they can provide before being engaged. Additionally, providing sample automation, such as starter automation for SAP workflows, would give users and teams a starting point to build upon instead of starting from scratch.

I have been using UiPath for two and a half years.

Our daily automation runs smoothly, and weekly ones seem stable for users. However, I get frequent alerts about downtime, potentially due to VM configuration issues. Since we have multiple VMs and I might receive alerts for others, some get unintentionally ignored without impacting functionality.

We've found UiPath easy to scale by adding virtual machines to handle more automation. As we expand our automation to support more users and environments, we anticipate needing another bot. Adding a new bot to UiPath is straightforward - we can simply assign an existing automation to the new bot and keep it running. The only additional cost is for the new VM. Overall, UiPath scalability has been positive for us.

The quality and speed of the answers from UiPath technical support are good. We have a good support-level contract with UiPath that gives us enterprise-level support. 

Positive

I would rate UiPath eight out of ten. It is a good solution but it wasn't made for ambiguity.

We primarily focused on UiPath for automating desk-level processes without initially considering other solutions. However, before implementing any automation, we assess its suitability for UiPath and whether a workflow tool like ServiceNow might be a better fit. In essence, we compare these two technologies for workflow automation needs.

UiPath took longer to use at first due to the learning curve, but now we're more experienced with the software, so creating automation is a breeze.

UiPath requires annual maintenance, which involves upgrading to the latest version. This process includes migrating virtual machines and thoroughly testing existing automation to confirm their functionality after the upgrade.

New UiPath users should consider two main factors: process type and system compatibility. UiPath excels at automating well-defined, repeatable processes that can be observed and coded. It's ideal for desk-level tasks and works well with Microsoft applications and many browser-based systems like SAP. However, custom systems may require additional effort as pre-built UiPath packages might not be available. By focusing on deterministic processes and compatible systems, new users can identify the best use cases for UiPath.

I am a mechanical engineer, and I am in charge of seeing various production processes. We have various equipment and systems. Sometimes, they were unmanageable, and we used to experience breakdowns because of poor maintenance or poor management by our staff. That is what prompted us to try automating the systems and making them more efficient. That is why we acquired UiPath, and we have been using it to automate various production and design systems and processes.

UiPath enables us to implement end-to-end automation. It has helped to ensure that there are no machine breakdowns. It helps to ensure that what we are designing and what has been produced is as per the requirements.

We use the AI functionality in our automation programs for specific departments. We specifically use it in sales and finance. Most of the activities deal with data and numbers, so we needed to integrate artificial intelligence into those departments. It is helping us arrange our sales numbers, have our customer data, and maintain our employee information and data.

The AI functionality has enabled us to automate more complex processes in finance, sales, and customer departments. Previously, we used to struggle with the data in terms of breaking down those Excel numbers and the sales data. The AI functionality helps us break it down and understand it much better. Also, AI has helped us make decisions more easily because it helps us collect data and information much faster. These reports are very valuable in our company.

UiPath has enabled us to automate more processes overall. Initially, we planned to use the platform for design and production, but we have moved to customer service and finance, so it has helped us a lot more. There have been improvements in security management, customer service management, and ERP processes.

UiPath has reduced the cost of digital transformation. When you have UiPath, it opens up integration with other third-party platforms, such as customer relationship management platforms and workforce management platforms. It has opened up the way for digital transformation in our company.

UiPath has reduced human error. It serves as a second eye and goes through whatever has been done by our workforce. It helps to detect much faster where the issues are.

UiPath has freed up time. Previously, we used to have two shifts, a day shift and a night shift, but now, for the night shift, it is not a must to have all of the human workforce. Previously, we had 20 people on the day shift and 10 people on the night shift, but now, during the day as well as the night shift, we have 5 people less than before. We are able to assign other duties to these employees, and they are able to work on them. The work that was being done by 10 people can now be done by 5 people and much faster. We are able to assign these employees other activities where we were lagging behind. Overall, time has been freed up in our organization.

UiPath does save us money. When the systems and facilities are running faster, we are able to produce more. We can also serve our clients faster and even reach out to new markets, so it does save money and opens up more avenues to earn more money.

The best feature of UiPath is the integration. UiPath works very well for the automation of our facilities and systems. It not only integrates with our production systems but also with our ERP and CRM. It integrates with all of our processes so that we work in a unified manner and efficient manner.

Another strong point for acquiring UiPath is the ability to deploy and use it across various organizations operating in various industries. It does not matter whether you are in finance or engineering. You can deploy UiPath without many problems and start automating your operations.

Support maintenance is an improvement area. I understand that UiPath Academy is there to help users understand it better, but it would be better if the support and community were faster in responding to what is requested by clients. Sometimes, it takes quite some time, so a faster response when clients need something would be better.

I have been using UiPath for around four years.

Generally, it is stable, but it also depends on the usage. With any incorrect usage, it can crash.

It is scalable. New versions are coming up, and their teams are very generous with the information. They are very helpful. 

Their support could be faster. Overall, I would rate their support a seven out of ten.

The UiPath Community is helpful in knowing about a problem. When we are looking for new information, we can get the help of the experts and peers at the UiPath Community to get accurate information about the platform.

We also used UiPath Academy initially to get trained on the proper usage of the platform. We only did the initial training there. Our usage has been minimal.

Neutral

We were not using any alternative automation platform.

It was moderate in terms of complexity because we were trying to gather information about the platform, but we were able to link up with the other user communities.

It requires maintenance on our end. We have a team that is trained in the UiPath support and UiPath Academy. They have been checking the overall working levels and ensuring that they reach the required service levels. They also help to scale it up in case there is a new version or upgrade.

We used a UiPath integrator. He addressed our concerns much faster. Overall, we had a team of about five to seven people who were involved in the deployment and active adoption.

We have seen a return on investment because UiPath has made production faster. It has also reduced errors and breakdown times. All these errors and breakdown times used to cost us. We reduced them and the overall stability is rising, indicating that we are realizing our return on investment.

I find its pricing to be okay, but it also depends on the size of the company. Small users and individual users might not be able to exhaust all the features of the platform, but SMEs and large organizations are able to use the platform in a broad manner. They are able to enjoy many more benefits. UiPath needs to come up with a pricing and licensing model that favors small users and individual users.

To new users of UiPath, I would advise liaising with the user community that is closer to them and becoming a member. I would also advise taking advantage of the UiPath support and academy. You need to have a team of experts who can train you firsthand on its usage. If you follow those two steps, you will start reaping the maximum benefits of the product from early on.

In our case, it was not very easy to use UiPath, but it was also not very difficult. With the right team and with the right support from UiPath, you can do it without facing many difficulties, but when you have a team that does not understand it or that has not undergone the training, it will be difficult. With a team that is briefed and knows what it is supposed to do, it is not that difficult.

Overall, I would rate UiPath an eight out of ten.

We utilize UiPath for the automation process within our organization.

Building automation using UiPath is easy. I rate the ease of writing workflows a nine out of ten.

UiPath enables us to implement end-to-end automation, which is important because it aligns with the current demand. There are workflows that users prefer not to interrupt or intervene with, hence the absence of intervention workflows. There are two types of automation: one with human intervention and another without. We prefer a workflow that eliminates the need for any human intervention right from the beginning.

I am a member of UiPath's user community, where individuals write workflows and create various applications. UiPath is putting more effort into promoting the community when compared to Automation Anywhere. However, apart from joining the forums they provide, I have not taken advantage of the additional benefits they offer yet.

We recognized the advantages of UiPath within the initial quarter of usage.

We utilize AI functionality in our automation programming to the fullest extent possible.

UiPath's AI functionality has enabled us to automate more processes overall.

UiPath has enabled us to reduce the workforce for the specific tasks we handle by 75 percent.

It helps to speed up digital transformation.

Human error has been reduced.

It has tripled the amount of time freed up for our employees.

UiPath has reduced costs by a factor of three.

The ability to deploy UiPath from a mobile device is the most valuable feature.

Although AI functionality has improved in its ability to automate more complex or involved processes in the past five years, there is still ample room for further improvement.

The APIs are predominantly on-premises-focused, and there should be greater availability of cloud-based APIs.

There are workflows in which we use AI to take screenshots to assist us in making decisions, and these workflows need improvement.

I have been using UiPath for five and a half years.

The stability of UiPath is better than Automation Anywhere.

UiPath is scalable.

We also use Automation Anywhere and Blue Prism, but UiPath allows us to deploy from mobile devices, and is also easier to create automation.

The initial setup is complex, but UiPath provides all the required tools, so with some patience, it is manageable. The deployment took one hour. We created workflows to set up the machines with all the necessary software and UiPath. Next, we deployed the workload monitor and tested various use cases on some data for one or two days. After that, we left it to their employees to provide us feedback after a week.

Two DevOps people were used in the deployment.

The implementation was completed in-house.

UiPath has delivered four times the return on investment by implementing complete end-to-end automation.

The price is high. UiPath is more expensive than Automation Anywhere. The solution is not affordable for small businesses.

I give UiPath an eight out of ten.

Some of our team members have utilized UiPath's Academy courses, and although we train using unofficial courses, the Academy courses are beneficial.

5,200 end users use it in our company. 

Five DevOps professionals are required for UiPath maintenance.

My advice would be to take a look at the new features, particularly those related to AI. Many people discuss the old features that don't have much impact, but it's the new features that truly matter.

I have learned that not everything can be automated, especially in complex scenarios where we must exercise extra caution in our environment.