UiPath Reviews

I work for a software solution company, and its use cases are related to HR products.

UiPath enables us to implement end-to-end automation. We also tried a few payroll automations as a part of our software solution, and it worked perfectly. All the features, UI elements, and processes work well. It is very good. We were able to automate about 80% of the tasks or processes by using UiPath. It is a great platform for automation.

UiPath has reduced human error. It has reduced time for a task. We were able to reduce 80% of a task. We have automated 80% of the task using UiPath, and we were able to save six hours per user for one project. 

UiPath frees up the employee time. After we have the software in place, we can see where we can speed up our processes. If a process can be completed in less duration, that also saves the time of the employee. So, it is a journey. You need to keep identifying the processes to improve. The time savings vary based on the process. For example, we use RPA for the HR payroll, and for 200 employees, we were able to save 6 hours. The savings will be more when you have more people.

The most valuable feature of UiPath is the speed of the implementation. They are continuously adding new features, and there is also fast deployment. It is easy to use. Before going for the enterprise license, we evaluated the capability to automate certain processes and get the outcome that we expected. UiPath has so many advantages, but we struggle in terms of investment and price.

I have used the UiPath Academy for business analyst certification. It is very helpful to understand the tools and features to meet any requirements. You get to learn what are the things that you have to follow. From the business analysts' side, you get to know how to identify the processes where automation can be used. You can identify the automation capabilities. UiPath Academy nicely guides people who are new to RPA. There are so many things to learn on the RPA side. The developers can identify the gaps and learn how to automate quickly and learn new skills. UiPath Academy helps people to understand automation from start to end. 

On the investment side, it is a huge investment, especially with the current situation in Sri Lanka. If they can reduce the price or provide affordable packages, it will be very helpful.

On the development side, there are already so many new capabilities. They are also adding more AI capabilities. I have seen some of the users using AI tools, but I have not worked on them much. 

We have been using UiPath for the past two years.

Its stability is nice. We get regular updates throughout the year, and we have to install those updates, which is not a huge thing for us. We have not had any issues with that. I would rate it a nine out of ten in terms of stability.

It is scalable. I would rate it a nine out of ten in terms of scalability.

We use automation in different departments, and we are also planning to deploy some RPA use cases in the client environment. Currently, we have 280 users using payroll automation.

The technical support team from the reseller has been very engaged with the RPA effort. They have helped us with the cons and pros and to identify the capabilities of UiPath using the UiPath community version. They helped us a lot with our RPA journey.

I have worked with Automation Anywhere and UiPath, and I am now also using Power Automate. I used Automation Anywhere at my previous workplace, and at my current workplace, we have been using UiPath, but we are now also using Power Automate. We were using IQ Bot to identify invoices and process those invoices for the finance team. We have been using UiPath for HR and payroll automation.

In terms of ROI and investment, in Asian countries, such as Sri Lanka, we are unable to get a huge return on investment because of the price. We were looking for a solution with less investment and getting more automation, so we picked Power Automate for automation.

I was working as a project manager and consultant. I was involved in gathering requirements in detail and creating the processes. I acted as a bridge between the development team and business owners.

It was a straightforward process. We took two days to set up the process. In terms of the implementation strategy, we identified the use cases for automation. Business owners were responsible for coming up with the use cases and identifying the feasibility and the return on investment for using RPA. We went through each project brought to the table and identified some of the critical scenarios.

In my previous company, we got consultants from Automation Anywhere because that was the first time we were using RPA in our company. It was 2017 or 2018. They helped us in identifying processes, gathering details, and selecting processes for RPA. They were very helpful. Their developers also helped us debug the processes and improve the speed of the processes. They helped to identify the gaps in automation flow and enhance it. 

From the development side, there were two developers and a project lead. There were also two subject matter experts or business owners, so altogether, there were five people.

For maintenance, one person is enough.

UiPath could not save us money because the cost of the bot license and the Studio license is high. For Asian countries, such as Sri Lanka, it is a huge amount. 

We have been using the community version to identify the automation capabilities. We are also trying to sell the RPM modules to our clients who use our payroll process. When it came to purchasing, there was a huge difference in the price of Automation Anywhere and UiPath as compared to Power Automate, so we went for Power Automate.

It is expensive for our country. Other than that, we do not have any issues with UiPath.

Most companies evaluate Automation Anywhere, UiPath, and Power Automate. Development speed, user-friendliness, and price are some of the factors that companies look at while evaluating a solution. UiPath helps with fast development, and it is user-friendly. There is also a community version to understand its capabilities before purchasing the license.

Both Automation Anywhere and UiPath require a big investment. Companies based in European countries get a good return on investment, but most companies based in Sri Lanka do not get a good return on investment because the cost is very high.

To those who want to use UiPath, I would advise understanding what digitization is and how RPA can help with their digitalization journey. Before using RPA, they have to standardize their processes in terms of the process flow. We encourage people to identify those gaps before using RPA. They should also select processes that provide a good return on investment. They can use the community version of UiPath to identify the processes. 

Overall, I would rate UiPath a nine out of ten.

We are a gaming company using UiPath to automate some development-related tasks. We integrate the API keys provided by UiPath into our app to extract user data that helps us improve our apps and games. We also use the UiPath application-building solution for Android or web app development.

Implementing UiPath has enhanced our workflow while reducing time spent on manual tasks, such as talking to customers or collecting user data manually. It provides a fast way to communicate with our clients and obtain data, saving a ton of time. We can reduce the number of team members because most things are managed by the AI. 

The AI functionality has been useful for us. UiPath can be integrated with multiple apps like Excel and ChatGPT, so it provides an efficient solution. The AI ability enables us to automate more tasks, and we get feedback on things we should improve. It was previously a manual task to compile all the change requests from our users, but the AI speeds up the process. 

UiPath has reduced the costs of our digital transformation because our project requires a lot of integration with web services. This used to cost us a lot of money because we had to pay for cloud services and domain names, but UiPath's API key allows us to integrate our games and applications directly.

The solution has reduced human error because we've automated some tasks that were formerly performed by team members. The tooling has been standardized, and we update it based on our current projects. The task-mining feature in UiPath enables error-free communication with other users in our application.

The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow. ChatGPT has lots of parameters, so we can communicate efficiently with our clients. It's easy to build automations in UiPath using the no-code drag-and-drop interface. 

Task management is complex and difficult for new users. They should simplify the interface for new users. There are lots of flow charts and automation things in task management, so I would suggest streamlining it.

I have used UiPath for four months.

UiPath has been stable in the past four or five months that I've been using it. 

I consider UiPath highly scalable. They're constantly adding features, and it's always great to see a solution that stays up to date. 

I rate UiPath support eight out of 10. We contacted them a few times because we discovered some bugs while implementing our web applications. Their support team was helpful and fast. 

Positive

We previously used TXT. Me for our chatbot use cases, but now we use ChatGPT integrated with UiPath. 

UiPath's initial setup is straightforward and can be completed with a few clicks. Anyone can do it. We did it all in-house. It is easy to deploy everything in the UiPath solution. It only required two teammates to deploy. The UiPath solution doesn't require any kind of maintenance on our side, but we need to update our bots and apps when new features come out. 

UiPath has enabled us to reduce the size of our team, saving us some money. The integration is easy. We are also seeing more positive reviews from our users, and our web application is running faster.

UiPath is a little expensive compared to other solutions I've seen on the market, but you can try it for free for 60 days. It may be too pricey for startups and small businesses, but it will ultimately save your company money, so it's a worthwhile investment.   

We looked around but couldn't find a competing product that offers so many features in one app.

I rate UiPath nine out of 10. The solution provides a lot of value by offering features that competing solutions don't have. It has the latest features like ChatGPT integration and broad app support. 

The UI path is somewhat complex, so you should watch their videos. Their own website has tutorial videos that can teach you about the features. There are short videos and also webinars you can attend that explain the latest features to new users. 

I work at a large retailer and we use UiPath to support the HR and e-commerce departments. For example, we can automate the management of HR tasks, such as scheduling training courses for associates. We have around 500 bots running in production.

UiPath helped us realize some cost savings by eliminating several FTEs. 
UiPath freed up our employees to work on other things. Instead of doing repetitive tasks, they can learn new skills or work on more exciting jobs. When we automate, we don't lay off employees. They're shifted to other projects once a robot takes over their process.

I set up the entire automation team in 2017. The UiPath Academy courses have been useful for training our staff. I have completed almost all of the certifications.

It's challenging if you don't have knowledge bases or community forums. When UiPath first launched, we had to Google everything, and it was hard to find accurate information. UiPath Academy has enabled me to grow professionally. I started as a developer and later became a technical lead. Now I'm in an architect role. 

A robust user community is essential for any solution. The community updates us about new features in the latest release notes. We can ask the community about how to deal with common problems and always get a quick response. Users can create custom solutions and upload them to the marketplace. 

I like the UiPath Orchestrator. The Marketplace is also helpful because there are pre-built automations we can use. One of our processes is used to manage annual charitable donations.

We use UiPath for end-to-end automation but only for about half of our processes. We've also integrated the solution with other tools. 

I have used UiPath for eight years. 

I rate UiPath support six out of 10. It's primarily an email-based model. Sometimes we have questions, and it takes days for them to respond and sort our issue out. 

Neutral

My firm uses two or three tools, but most of our bots in production use UiPath. 

I was present for the initial deployment, and I have been involved with the upgrades. Everything went smoothly. 

We relied on the UiPath team during the initial phases, but we've developed in-house expertise since then. I did the last upgrade for the UiPath Studio, Orchestrator, etc.

The licensing model could be improved. UiPath charges more if you increase the number of components. It should be included within the premium licensing. We have 100 percent end-to-end automation for some of our processes. However, we're limited by the licensing from fully automating all of them. We can't use all the features. 

I rate UiPath eight out of 10. 

We use it to transfer information from one system to a government system.

We also use UiPath to automate processes that track mileage on vehicles, which would then allow us to calculate some of the GHG emissions.

It has really helped us become more efficient. UiPath has made the lives of our data operators a lot easier because they would normally have had to manually enter all this information or transfer data.

AI Computer Vision has been great because it works through VMware. It's able to see the elements through the VMware window on the government system that we interact with.

UiPath's user community is great. I get a lot of answers and am able to talk to folks who know the products and can provide support directly.

The UiPath Academy courses are an easy way to learn how to use Studio.

The licensing has been a challenge in terms of what is included with our current license. They've changed it a bit.

The learning curve to get UiPath up and running is hard, although we're pretty comfortable with it now.

Promoting its use is the hardest part for us. It's tough to get people to believe in using the assistant or Studio without fearing the loss of their jobs.

I've been using UiPath for about five years.

It's very stable, and we've never had an issue with it.

UiPath is easy to scale. If we want to share the bot or the scripts, it is easy to do so with other team members. It is also easy to add licensing and grow the current bot or create a new one.

Our experience with UiPath's technical support has been really good. We get great responses to tickets when we need help. On a scale from one to ten, I would give technical support a ten.

Positive

The initial setup was pretty straightforward. We learned Studio, started with a simple script or bot, and grew from there. Our implementation strategy was to look at our highest demand for transferring data and make the bot do that.

Our ROI is that instead of having a team of seven people to manually do the data transfer, we now have two people.

The pricing is fair.

We looked at Blue Prism and went with UiPath because of its ease of use, the Magic Quadrant rating, and the price.

It's great software and has helped us a lot. It gives us a competitive edge.

Overall, I'd rate UiPath at nine out of ten and would advise you to go for it.

Our company uses the solution to understand documents, process invoices, move data from one system to another, conduct background investigations, and other day-to-day use cases for federal and state offices. 

For one use case, we built a sandbox for malware analysis using the bot. 

For another use case, we scan thousands of resumes to find an individual with a specific skill set. 

We have completed 90 automations with mostly attended bots that we have built. We are not using AI much right now, but plan to use it to solve problems in the future. 

The solution can be used across systems or with more generic use cases. 

It is easy to go to the code level and write automations that only require a couple of lines of code.

Training materials should include behind-the-scenes information such as what goes on underneath the infrastructure and how components interact with each other. This type of information matters more to solution architects than high-level buildings or components. 

The solution has a few bugs that need to be worked out. 

I have been using the solution for three years. 

The stability has been good so far but we do not have much volume. We handle diverse implementations that include five to ten bots. We do not yet have the load to fully rate performance. 

The solution is a good platform for scalability and accommodates multiple nodes. 

Technical support has been pretty good and we have a direct contact who is very responsive. It sometimes takes a day or two to make contact, so technical support is rated a nine out of ten because there is room for improvement. 

The user community is helpful and it is easy to find answers or at least a direction for solving issues. 

Our team utilizes the Academy for certifications and finds it useful because it provides high-level information about features. 

Positive

We did not use another solution. 

The setup is cumbersome for on-premises because documentation is outdated or instructions are not clear so we have to get clarity from support. 

The setup for SaaS is easy because you can log in and start using it immediately. 

We implement the solution in-house using a hybrid model. Some federal government offices are very particular about exposed data so we use on-premises for them. Others are more open so we prefer to use the SaaS platform. 

We also work with many business groups to promote RPA and set up their infrastructure environments in the solution. 

The solution's ROI is that it saves time, eliminates errors, and reduces repetition. Tasks that used to take days are now completed within seconds or hours. 

The solution is more expensive than Power Platform which offers many connectors to third parties. 

For example, an unattended bot costs $50 per month on Power Platform so it makes sense for developers who work on the Microsoft Platform. 

The solution can run $10,000 per year. 

Prior to using the solution, we looked at Automation Anywhere but did not enjoy developing with it.

Many other products such as ServiceNow, Pega, or SAP have RPA but use their own domains. They also require many blocks of code to automate. 

We will be looking at Power Platform's next iteration because we are not sure about the future of the solution's partnership with Microsoft. 

When implementing the solution, go small first. Do not jump directly to the most complex case for automation or you will get lost and think the solution is ineffective. 

Start by building small workflows, realizing the gains, and slowly increasing performance. 

I rate the solution an eight out of ten. 

We have a team with a set of developers, business analysts, and managers who are constantly looking at processes within our organization that we can automate to ease the burden of our employees. Our use cases align with departments like finance, inventory management, and HR. They include all the corporate level and core processes within our organization. Most of the automations are unattended.

A simple example would be that we have sales reps who get orders from customers. Those reps have to use some of our internal systems including our ERP system which is SAP. They use the systems to create orders and generate sales order numbers, invoices, et cetera. I have worked on these processes wherein we automate all those steps for them so that they don't have to go through the basic steps and do the same things for different orders.

We have had some of our bots running thousands of transactions per day, saving between five and ten full-time employees' hours, which is huge. And that is just one process. We have over 80 bot licenses and over 100 processes that we have automated, so it's pretty significant.

And while we haven't used it to pull patient information into a dashboard, we have pulled that information together for other purposes. That way, sensitive data is very secure when it comes to processing customer orders and the like. It's made things faster. Before, accessing it could cause errors or slow down the daily functionality. With the help of UiPath, being able to pull it easily into a single view means we are not misreading information or misunderstanding it.

Our company deals with hospitals and provides them with necessary supplies in their continuum of care. Although we don't deal directly with patients, automation has improved the efficiency of delivering that care. It's done at a much faster rate, rather than slowing it down.

We have also used UiPath's artificial intelligence and machine learning and these capabilities have made things better. These are not things I experienced using Automation Anywhere when I was a developer myself. AI and ML were never on our radar when we dealt with business processes. But now, they're opening up more doors, giving us more intelligent automation. Without them, it would probably be a little more difficult to tackle a problem. They have made things easier.

It's very easy to adapt to and it's very user-friendly and robust at the same time. You don't need to have a lot of technical knowledge to use UiPath. Overall, it's a very good tool for tackling simple and very complicated business processes.

Also, UiPath is easily integrable with other systems. When we are modeling our business processes, we use Appian as a business process modeling tool and it integrates very easily with UiPath. That's a bonus for us because we're dealing with very sensitive data. UiPath is definitely easy to use with a lot of systems.

I have been using UiPath since April of this year, which makes it about six months. Before that, I was with Automation Anywhere as a developer. Now, I'm a business analyst using UiPath.

With the latest upgrade of Orchestrator, about a month ago, sometimes, when we are running our bots, the server crashes and the bot has to stop. There is a certain time limit to it. About two or three hours after it runs, it closes down and the bot stops and you have to rerun. There is some sort of a timeout issue.

It's something that we are still figuring out with the support team from UiPath. We don't know if it's something internal to our systems or if it has something to do with the upgrade. We have been in that loop for quite a while and have yet to receive a resolution.

From my team's perspective, and from talking to a few others here at the UiPath event, the area that probably could be improved is the support system from UiPath. When we have technical issues and we reach out, sometimes the support is very delayed when a resolution, or a conversation, is really needed. Otherwise, everyone is happy with the tool.

Neutral

Our company is a manufacturer and distributor of medical supplies and products. Our automation journey started with Ashling Partners as our consulting firm. They helped us to analyze our business processes and come up with some automation ideas and, after a few months, we got UiPath.

The number of full-time employee hours spent on mundane tasks has been greatly reduced, which has resulted in great savings for our company.

The other definite benefit is no more errors, which is especially important in the healthcare field. UiPath has greatly increased the speed at which we deliver our products.

For example, we have an inventory management division and we often have branch realignments happening. They would take a week to deal with the branch realignments and handle all the inventory. Now, with a process we created for them, it takes a day or two for a bot to do it for them. It's saving them time.

We have had feedback from higher-level management where they say, "We don't have to worry about these manual tasks now. All we have to do is shoot you an email that says we have a branch realignment coming up and ask you to please run the bot for us." They give us the file and then it's done in a day or two. It's easing their workload and they are able to focus on other things. Before, it was a really painstaking process for them. Weeks of effort have been reduced to days and hours. That's a big win.

For me, as a business analyst, the biggest difference between Automation Anywhere and UiPath is that UiPath gives me the ability to capture every step. Previously the way I would do it was to sit down with the business user and take notes such as, "Okay, he's clicking into this screen, going to this system," or I would have to record the process. But now it's very simple because I can turn on the recorder and have all the steps documented so I can refer back to them. I can then give that to my developer who can then use it as a benchmark when he's building his process.

The ability to get into the finest of details with UiPath is very helpful. You don't have to worry about those manual methods and can focus on the bigger things. These are some of the advantages of UiPath.

Also, the scalability across the systems that Automation Anywhere is compatible with is limited versus that of UiPath. With UiPath you can connect to different backend sources without restrictions. In the processes that I have worked on with UiPath, there hasn't been a huge complexity if I have to do something with APIs or with databases. Whereas, in Automation Anywhere, it was a little harder. It wasn't very flexible with all the different systems.

I recommend trying out the Community Edition where you can start doing some pilot projects and test its abilities. Then you can pitch it to your organization if you have not yet done any automation.

The UiPath Academy is a great place. That's where I went first, six months ago, when I wanted to know what UiPath path is and how it is different from other tools. I took courses that helped me to understand it better. The Academy is a very good website. The course was very user-friendly. It has a wide variety of subjects, so it's not just the regular certifications that you pick up. Rather, it has specific topics. As a business analyst, there are a lot of courses for me. I need not look at courses for a developer. The diversity of the courses that you can choose from is really nice. There are courses for any role that you are into as part of an automation journey. You don't have to worry about not knowing where to start. They give you a good head start. It's definitely possible to learn this tool and it's rewarding.

I was just talking to someone who said he's from the oil and manufacturing industry and they are also implementing UiPath and automations. Aside from our company, which is in healthcare, it seems that the solution is applied in pretty diverse areas, across every other industry. There are a lot of applications of the solution and a lot of success stories. It's really nice to hear those. They help us realize that we still have a lot more to extract when it comes to the benefits of UiPath.

We generally work on integrating it with our support ticketing system, which is ServiceNow. That way, we can standardize our input and get better results. It has been working really well for those kinds of processes.

A process that we worked on for operations, for example, was the ordering of phones for our new agencies. It accelerates a lot of that process and gets the people onboarded faster, more easily, and with fewer errors.

The most valuable feature is that it can be integrated with almost anything. We use in-house applications and we're able to integrate them through the database using endpoints and APIs. This sharing of information between systems via UiPath means our staff gets results quicker. Normally, we have to put in a request with the database team to go in and input the data. But UiPath already has access and it's really quick. It's really responsive and makes the experience easier for the business.

That is also true for third-party vendors. The vendor that we order our phones from has a UI, a website that we use, and we have been able to use the UI to integrate their application.

We can implement almost any interface that we want, in any way possible. It's really flexible.

And given that healthcare is highly regulated, UiPath works really well for credentialing and that type of security. We see that it has protocols that ensure that our data is not going to be stolen. We use the credential assets to save our passwords and sensitive information such as licensing.

I've been looking into Document Understanding. I've worked with it in previous jobs, things like AI center and OCR for documents. It would be helpful if they made the Document Understanding modules a little more user-friendly. There is a learning curve for using it correctly. It's a little bit hard, but once you get a feel for it it's good and it doesn't delay the automation process.

I've been using UiPath for almost four years.

The stability of UiPath is good. I haven't seen any abrupt occurrences in my time using it. Our production environment is always running. It's well-secured.

In regard to our processes, it's easy to scale. It is not that easy to scale on the business side of things, but the tool itself does provide an easy scaling process.

I haven't had the need to reach out to technical support that often because, with the community, you can find out anything regarding UiPath online. It's the same support team that answers those questions.

I did submit one ticket to support, and it was answered really fast. However, they did take a little long time to get to the root of the problem.

Positive

We did not have a previous RPA solution.

We do calculate ROI in terms of the hours we're saving the business. For example, with the specific processes that we created for phone ordering, we're saving the business a lot of hours. 

Currently, we're just using it for agencies because we want to see how this can impact things. But it's handling the process for more than 40 percent of our employees because most agency employees get phones as soon as they are onboarded.

I have evaluated other automation tools, and I've been asked many times in the different companies where I have worked why I prefer UiPath. It's the best choice because of the community, documentation, and the number of updates they come out with. They're really on top of things.

Other vendors are not on the same level. I have tried Blue Prism but it has poorer documentation and it doesn't have the support that UiPath has.

To get our certificates we had to use the UiPath Academy. The Academy gives you a sense of how UiPath works. It can get really technical, but to get a sense, at least, of how to start the journey of becoming a developer, in my case, it helped a lot.

Overall, it's a great tool to use. It has a lot of benefits documentation-wise and support-wise. It's really stable and it's really easy to use.

Our client wants to reduce their manual work, so they feel an automated solution would work better. The company has one staff member who is well-versed in automation, but they wanted us to suggest more solutions. We decided we should stick with UiPath since they are familiar with it. It's a local community bank with many feeds at the end of each business day. They have about 50 agents handling those feeds.

The client caters to poor people in the community who tend not to trust banks. The community bank sends agents into the fields and shops. They show them a card and suggest that they save a certain amount of money each day. They collect it and take it in a book. They then have to bring the book back together with the money. They're helping the poorest of the poor to save money. Based on what they've saved, they can get a loan. 

The bank encourages customers to save, so they collect daily. They were bringing this data back to the office and entering it by hand. We showed them that UiPath could do all that for them.

We prefer a cloud-based solution because we are a digital-transformation company. However, the client wanted to keep everything on-premises, so we needed to show the benefits of migrating to the cloud. In Africa, power is a problem. Energy costs a lot, and power outages can disappoint customers. In the end, we won them over by showing them the advantages of the cloud, so UiPath is deployed on the cloud. It's highly available, and they want their data to be accessible all the time.

We have about 30 UiPath users, most of whom are IT Administrators. We use the generic term IT Administrators. The company is structured so anyone can be deployed anywhere at any time. We use UiPath extensively in the particular scenario that necessitated our initial use. If we get more clients seeking to reduce repetitive tasks, I believe we will continue to expand our usage. 

With UiPath, we could automate many of our client's data entry tasks, making the process easier and more efficient. I would estimate it helped us to eliminate about 80 percent of repetitive tasks. The Automation Cloud helped us reduce costs and ensured the solution was always available. In the event of downtime or disaster, everything can still be recovered from the cloud.

We would recommend cloud solutions from Azure, AWS, etc. Using UiPath made us see that we should not just rely on cloud-native tools alone; we should look outside the box. Because of our experience with UiPath, we are more open to tools that will help the client work more efficiently. This made the client's life easy because it enabled them to reduce hiring costs and become more efficient.

UiPath handles all the infrastructure, eliminating the maintenance burden because we don't have clients constantly calling us about technical problems. UiPath helped us achieve our objectives faster than we would've normally. The project was supposed to be delivered in 10 months. However, because we eliminated repetitive tasks, we delivered the project in about six months, saving time and costs. UiPath Automation Cloud also reduced the total cost of ownership from infrastructure, maintenance, and updates.

Automation Cloud helped us handle as many customers as possible because the vendor takes care of the maintenance and everything. We can spend more time focusing on the work we're supposed to do to handle as many customers as possible. UiPath provides a preconfigured solution, which offers more value to our clients because we do not need to configure anything. 

It reduced our team's workload by enabling end-users to create their apps. We can easily walk them through the process over a Zoom call. Instead of throwing the whole backload at us, we can give them instructions over Zoom in an hour or two, and they can pick it up from there. It has dramatically reduced the stress on the IT department.

We've used the UiPath Academy courses. Sometimes, a client will call you, "Your company recommended this to us, and now we're having problems." They expect us to know everything, so we need to get information from the academy. The most significant benefit of UiPath Academy is that I don't look like an idiot in front of my boss and the customers. It makes me much smarter and more authoritative.

The UiPath community is also a valuable resource. When I have an urgent question, I post it on the community forum, and someone who has had a similar problem will respond quickly. I don't need to spend time researching. Product support is better with the UiPath community. 

UiPath reduced the costs of digital transformation. Digital transformation would always involve some costs, whether you like it or not, but when you look at it holistically, it's still cheaper than doing things the other way around. It also reduced the cost of automated operations by an estimated 65 percent and overall costs by about 45 percent.

The solution dramatically reduced human error. No one on my team or my boss would ever want to return to when we weren't using these solutions. We've discovered that it saves money on hiring costs and reduces many problems. It has freed up employee time. We delivered a 10-month project in six months. A technician gets assigned to a client for a specific number of months. If you finish earlier, you can spend time on another fun project you want to take on in the company.

It had a positive impact on employee morale. We were excited because we had four extra months. My colleague began attending an online school that his work usually would not give him time to focus on. He used that time to finish his master's degree, so he's happy. 

I like the fact that UiPath makes everything fast, and you don't need to employ as many people to do all the dirty work. All of our clients only used UiPath. I've never tested Automation Anywhere, but UiPath is excellent. They are doing a lot to stay ahead of the competition. I feel that if they continue doing what they're doing, the competitors would always have a lot of work to do because they will always be on top of the league. It helps with end-to-end automation. We discovered that we don't want to do tasks manually, so automating the entire workflow helped to achieve that.

The attended automation feature has been helpful in my experience because my company works on other companies' projects and solves their problems. If I'm assigned to a particular company, and I feel that this would be the easiest way to get the work done, I'll use any of the automation possibilities that we have.

The AI functionality makes life easier for everyone because it helps us deal with complex processes. We use machine-learning models for the most difficult problems. At the end of the day, the solution understood the problems because we had already created models. It understood what the problems were and could follow through to solve them.

What I'd like to see is more tutorial videos on YouTube. Maybe they could have a YouTube channel, and the community could empower more content creators to make how-to videos. When clients call us with issues, we wouldn't have to explain. 

If a client using Azure has an issue, we assign an engineer. Let's say you still have a problem after the engineer has consulted with you and referred you to the official documentation. It would be helpful if there were a content creator on YouTube to explain the problem in an accessible way.

I began using UiPath a little over a year ago. I work at a consulting company, and one of our clients uses UiPath. They needed advice about how to undergo a transformation. 

UiPath is stable.

UiPath is super scalable. We are a company that always likes to think outside the box. We invest in research and development to stay ahead of the market and our competitors.

I rate UiPath support eight out of ten.

Positive

In the beginning, we had some issues. We found it complex initially, but it became simpler over time. The deployment didn't take much time. It was less than a week. There was a learning curve, so that's why it took us so long. Maybe it would only take a day if we knew what we do now.

No matter how much you complain about the price of a SaaS product, it's still cheaper than building your own data center and other infrastructure. That's my perspective as someone who works for a company that does digital transformation. The price is cheaper than building and deploying your own solutions. 

I rate UiPath 10 out of 10. I recommend trying it for a month. We tried it, and now we are hooked and still use it. I don't think anyone on my team or my boss wants to switch solutions anytime soon.