UiPath Reviews

I have worked on use cases for three domains, which include the banking, health care, and insurance domains, and designed bots for automating processes.

UiPath enables us to implement end-to-end automation. In my three years of experience, I have developed bots for banking, insurance, and healthcare domains.

UiPath is very easy to use. We are able to automate manual processes with bots, so the work gets done in a very short time. Manual work that takes months can be done in two or three weeks.

UiPath helps to speed up digital transformation. It is easy to use. It completely removes human intervention. We can develop unattended bots. It brings efficiency and also helps in reducing human headcount. After UiPath was launched in our organization, there was a reduction of 800 employees.

UiPath Studio and Orchestrator have been useful in designing the bots. I know about Document Understanding, but I am not working on integration services such as app integration. For building automation, a lot of activities are there. There is load taxonomy or taxonomy creation. After that, there is digitization, classification, and extraction. The validation part is also there. These are the steps for designing a bot using Document Understanding.

I have used UiPath Academy courses. I have done two courses. I did the UiPath Associate certification in 2021, and UiPath Advanced RPA Developer v1.0 certification in January 2023. I am currently preparing for the advanced UiARD certification. Through the UiPath Academy courses, I have learned a lot of things about queues, Orchestrator, advanced methods, etc. It is very good for learners.

On my organization laptop, while doing database activities, such as database connect activity, UiPath Studio hangs. We click on the screen, but there is no response. The only option that works at that time is to open the task manager and forcefully stop the services of UiPath. UiPath gets closed, and we again have to run UiPath Studio. 

UiPath Studio is also slow during web scraping and screen scraping.

In terms of new features, UiPath already has many features, but its pricing can be better for small businesses.

I have been working with UiPath since December 2020. It has been three years since I have been working as an RPA developer.

We are an organization with about 1,300 employees, and we have 20 people working with UiPath.

I have not used their support. When I have a problem in developing a bot, we use the UiPath community, and they provide me with a solution for the same.

I have also used Blue Prism. UiPath is easy to understand. It is easier to develop and deploy bots in UiPath. In Blue Prism, there are some challenges related to how to create processes. In UiPath, there are many sections such as Control Panel, activity properties, or object repository. They provide a modern experience to the developers. It is better than Blue Prism.

To deploy three projects, I had to install UiPath on the client's machine, and it took only one and a half days. 

We have two or three people for the deployment of projects. We have one person to deploy the code on a client machine. We also have a solution architect and a support team. The deployment requires only two or three days.

Small businesses do not have the budget to purchase the UiPath license. They should provide a cheaper license option for small businesses.

It is a very good solution. There are various RPA solutions, but UiPath is currently the number one solution in India as well as outside of India.

I would rate UiPath a ten out of ten. I love this tool. It works very efficiently.

We leverage UiPath for customer service use cases and process automation to improve employee productivity and reduce time spent on repetitive work. UiPath is mainly used for financial processes like automated invoicing, but we also use the solution for IT processes. 

UiPath is deployed on-prem on a private cloud, and all our BFSI customers are on-prem. BFSI customers tend to use fully on-prem environments. UiPath offers cloud and on-prem versions, but the functionality is the same. A few technical aspects are a little different. 

UiPath makes our employees' jobs easier by eliminating repetitive tasks. The solution has reduced the time spent on these tasks by around 35 to 40 percent. They can use bots and spend more time on more productive work. We've improved process efficiency and employee productivity using automation. 

It's helped us discover better ways to make each process more stable. Our productivity has increased from 20 percent to almost 45 percent. That's what the change we have seen using you about. Using UiPath has reduced human error by 99 percent. I can't say 100 percent because nothing is fully automated. 

UiPath's automation features are all equally valuable, but we use the unattended bots the most. UiPath is easier to handle than most RPA technologies, and it's easy to install, so it's a competitive solution. 

The UiPath community has helped us troubleshoot issues. For example, if a bot isn't working properly, we can go to the forums to find the root cause of the problem. My technical team uses the UiPath Academy to get certifications and gain a better understanding of the product, but I haven't used it. 

We use some of UiPath's AI functionality, which makes it easy for us. Predictive analysis suggests the next logical step and what could be the possible solution for that. It tells you the possibilities and the pros and cons of each step.

The OCR technology has room for improvement. UiPath accurately reads about 85 percent of the fields in a scanned document, but that needs to be somewhere around 90 to 95 percent.

I have worked with UiPath for nearly three to four years.

The uptime for our bots is almost 99.9 percent.

UiPath is highly scalable. We plan to increase our usage because we aren't using it internally. It's something we deploy for our customers, so the usage will increase as our business grows. 

I rate UiPath support 10 out of 10. There are many ways to get support, including the knowledge base, live assistance, UiPath Academy, and UiPath support center. 

Positive

I was not involved with the setup. I sell the licenses, and the technical team handles the deployment. UiPath requires some maintenance, such as platform updates, updating the bots, and adding workloads. 

UiPath has reduced our employees' processing time and our expenses. UiPath has cut costs by about 18 to 20 percent. You can start realizing the ROI within six months to a year.

UiPath is affordable compared to Blue Prism or AutomationEdge. A basic license covers the cost of implementation and recurring fees that depend on the complexity of the processes and workflows. 

I looked at Automation Anywhere and AutomationEdge. UiPath is easier to implement and use. Cost is the primary factor. Indian customers tend to consider the cost of a solution more than the features.

I rate UiPath 10 out of 10. The solution can't give you 100 percent automation for complex processes, but it gives you up to 90 percent. However, once you optimize a bot, you can reuse it for other processes.

The way I'm using UiPath is to create workflows related to financial services. I work for a company called Cedar Financial here in Pakistan. The workflows are related to our data statements, clients' financial documents, and the like. It mostly involves Document Understanding and creating workflows to generate reports. My use cases are restricted to UiPath Studio, where I use the Activities to create workflows and automate some of my clients' work.

It's very cool to be able to create automations and reduce human effort. It really is a valuable and great tool to be working with. It has improved things immensely because our organization needs fewer human resources. In one department, 40 percent of the time has been freed up for other tasks. The work the bots do is more efficient and reliable. UiPath has reduced human error, which has had great effects: better results and better revenue. It has saved us about 40 percent of our costs.

Another important benefit is that UiPath enables you to implement end-to-end automation. Humans don't have to do repetitive, boring tasks.

The most valuable feature is its screen recording capability, where you tell it what the workflow should do, and it then automatically creates Activities for you.

It's easy to build automations with UiPath help. I have also been a Python developer, and there you need to do hard coding to create an automation. But when you're dealing with UiPath Studio, you have all the modules. You just need to know what to do and which Activities you can use. You get everything right, and the automation is ready for you. You don't need to do hard coding.

And UiPath's user community has been great for me. Every time I'm stuck somewhere, there's always a forum to ask questions and share my knowledge as well. There have been a few main developers, like Michael Jensen and a few others, whom I follow and really admire their work.

They need to keep fixing the bugs and improving the tool. For example, if an Excel file is running and I'm doing an automation on that Excel file, it doesn't complete. There are some bugs, and fixes and improvements are required.

The stability is good.

It's scalable.

Previously, I used Python and its multiple libraries and frameworks to do automation with Selenium and Beautiful Soup. We switched to UiPath because you don't need to do hard coding with it. You have more functionality. You just need to know what to do and keep on importing those activities. Create the workflow, and the automation is almost done.

UiPath is always a good investment.

I have tried Microsoft Power Automate, but UiPath has a lot of Activities and is easy to use.

The UiPath Academy is where everyone starts. I started there and took courses such as the RPA Developer Foundation course, and I still take courses from the Academy. It's very beneficial.

When you have RPA developers, they sometimes require IT support. The application team is also important in this.

The time it takes to implement a solution with UiPath depends on the problem and the workflow. Some might take 30 days, while others might take just one day. It does require some maintenance at times. There may be updates, or an error might appear. We have to provide support as well.

From a company point of view, it didn't take long to identify how beneficial UiPath could be. Every industry these days needs automation tools. If an employee generates the same report every single day, we can build a robot to do that.

It's a good and handy tool to use. Try it, and it will help you greatly boost your business. And your employees will be happy as well when their time is saved. Go for it.

We use the solution for building automation. 

It's easy to build automation using UiPath. I'd rate the ease of use eight out of ten. 

UiPth allows us to implement end-to-end automation. It's very important to us and very helpful. 

It's helped us minimize our on-premises footprint. 

The user community is very helpful. We are able to converse with people and look for solutions to questions. 

I've used the UiPath Academy courses. It helps us use the US version.

It has helped us speed up digital transformation and reduce the cost of digital transformation. We were able to speed transformation in a way that wasn't expensive. 

UiPath has helped us reduce human error. It's also assisted with productivity.

The product has freed up employee time, however, how much time depends on the process itself. 

The solution has helped us save costs. How much we save depends on the process.

The recording module could be improved. The screen identifications can be better. 

I'd like it to have a more convenient development. If they had more development assistance, it would be helpful. 

I've used the solution for two to three years. 

The product is stable. 

The solution has been scalable. 

Technical support is very good and very responsive. 

Positive

We did not previously use a different solution.

It was easy to deploy the product. It was quite quick to implement.

I have witnessed an ROI while using the solution. 

The pricing is reasonable. It's cheaper than its competitors. There are additional fees for maintenance and support. 

We did evaluate other options before choosing UiPath. We chose this solution based on its feature offering and reasonable cost. It had a better graphical user interface than other options. 

I'm a UiPath customer. 

At this point, we don't use the UiPath AI functionality. 

I'd rate the solution nine out of ten overall. 

I'd advise potential new users to do a proof of concept before investing in UiPath. 

Currently, I'm working with the regular UiPath, but in the past, I've worked with UiPath for healthcare use cases.

My use cases for UiPath vary. I've worked with the banking, renewable energy, marketing, and publishing domains. The most recent use case was for data entry, where my company used SAP applications to create orders for the vendor.

My company also uses UiPath to automate processes that deal with courses, such as environmental, employee diversity, sustainable production, etc.

UiPath is set up in my current organization. My organization takes advantage of the vendor's offer for end users to build smaller automation, which is another use case of UiPath.

Automation through UiPath has improved the quality of work in my organization. Using UiPath helped reduce the overall turnaround time for repetitive tasks. Each staff member can devote time to new tasks or other tasks rather than spending so much time on repetitive tasks.

Implementing end-to-end automation through the solution is essential to the organization because it's cost-effective and time-saving. It also helps boost employee productivity because employees now have the time to learn new things, such as the trends in the market, rather than doing many repetitive tasks that give little value. All these make UiPath beneficial to my organization.

What I found most valuable in UiPath is that it's easier to set up than other tools. UiPath, as a vendor, also provides flexibility, which most companies find attractive in the solution.

I would rate the ease of building automation using UiPath as seven out of ten. The gap in my rating would be eventually filled as my company starts using more AI-based solutions. Overall, building automation is relatively easy in the solution.

UiPath enabled my company to implement end-to-end automation. You cannot automate all jobs or tasks, but the solution does at some level, so I like that it provides further flexibility to automate end-to-end.

As for the UiPath user community and its value to users, that community is vast and provides a lot of learning. Users reach out to the community for any questions or doubts about full development, for example, or anything you want to learn in UiPath. The community also has a morale booster for users through the yearly Community MVP.

UiPath helps minimize our on-premises footprint, though it doesn't matter much to me.

I've taken UiPath Academy courses, and I found UiPath Academy beneficial. Back in 2018, when I just started learning from the UiPath Academy, it gave me everything I needed to start using the solution. Later on, I learned advanced development and, just recently, solution architecture, from which I received a certificate. UiPath Academy also gives me information on the latest updates and trends coming from the vendor.

I'm also working with the AI functionality for automation via UiPath, which affects the ability to automate complex processes. Suppose we have a document, in particular, handwritten. In the traditional way of automation, my bot can't read or understand what's written on that piece of paper. Still, with UiPath, you can select any of these features: Document Understanding, Breakpoints, or Automation. The solution's features give my company flexibility and help extend its reach. Previously, my company thought the use cases weren't feasible because my bot couldn't read or understand handwritten text or characters. Still, with UiPath, it is possible to make life easier, especially with the new advances. 

As for the solution's AI functionality enabling the company to automate more processes, my team has not used UiPath in many use cases that require AI, but in the future, when more cases come up, my company will be able to use UiPath more, and it will be beneficial.

I also like that the solution speeds up digital transformation and reduces the cost of the digital transformation. It also doesn't require expensive or complex application upgrades and IT application support. To elaborate further, suppose I'm automating something. I know the application will be upgraded in the next six months; I won't be automating that through my tool because I know it'll be automatically upgraded in six months. I just need to record my use case involving the website or whichever application.

I also found that UiPath helps reduce human error. A human can make mistakes, but your machine won't if you teach it correctly or give it the instruction properly. If you properly provide your machine with data, it won't make a mistake.

UiPath also helps the organization save money overall.

I'd say UiPath is on the right track now, but I feel some aspects should improve a bit, and the vendor could be working on the aspects in my head right now. Governing components in the solution, such as the Orchestrator, and configuring the robots should be easier. I also feel that the vendor should come up with more offerings or features involving AI.

I've been working with UiPath for about five years.

I didn't experience stability issues with UiPath in my current company, but I did in my previous company, where UiPath was down for some time. 

On a scale of one to ten, with ten being the highest in stability, I'm giving UiPath an eight.

UiPath is a scalable solution.

My company purchased a plan where the vendor provides some support throughout the year on whatever UiPath issues the company faces. Getting support is easy, and the team is quite helpful.

I'd rate support an eight out of ten. It's not a perfect ten because the overall turnaround time to solve issues could be improved.

Positive

I've worked with other RPA solutions, such as Pega, Power Automate, and Blue Prism, before working with UiPath.

Pega is a legacy solution, so I'm setting it aside. UiPath is far better than Blue Prism. On the other hand, Power Automate is the real competitor of UiPath because it has similar functionalities with the new web apps in UiPath, but UiPath is more lightweight and requires less coding.

I found UiPath simple to set up. The process was very straightforward. As long as I have complete resources and information, I can get it ready in about two hours.

My company implemented UiPath via our in-house team.

I've seen some ROI from UiPath.

UiPath has a very costly AI automation license compared to Power Automate. After discounts, it costs around fifteen thousand euros, while Power Automate gives you the same features for only a thousand euros, so there's a huge difference in the licensing costs. Pricing for UiPath isn't very competitive.

I'm a solution architect who does UiPath consultancy.

UiPath is currently deployed on-premises and on the cloud, so it is a hybrid environment.

One admin is enough to deploy the solution, provided the developer and the responsible teams provide the admin with all the resources. UiPath can be deployed through a single resource only.

The solution only requires a little maintenance to keep it up and running. A more significant challenge only occurs if you have to migrate from one version to another; otherwise, maintaining UiPath is very straightforward.

In my company, UiPath is deployed across the globe in multiple countries.

I'd advise others looking into implementing UiPath that it is the best tool to automate repetitive tasks. Whether to use UiPath on the cloud or on-premises depends on your environment. For just a few use cases that you want to automate, go cloud-based, but if you have more than ten use cases, I suggest you go on-prem.

I'd rate UiPath an eight out of ten as a solution.

I've used the solution within the healthcare system in the past. At this time, I use it for mortgages. 

I use the solution to automate any digital processes that have specific rules and steps to follow and can potentially save the company a lot of time and money.

The Studio is extremely user-friendly.  All of their products are user-friendly. I use the Orchestrator a lot as it's so simple. 

My assessment of the ease of building automation using the product is positive. The UI of the application itself is very easy to use and navigate. It's very easy to debug. The fact that they're constantly listening to the feedback from the customers and the developers in the developer community is great. They're constantly pushing updates to fix things or add new features based on that feedback. They are really a company that listens to their users.

I have done automations for good causes. It was for responsibly disposing of medications. I didn't stick around to see the positive impact. I implemented it and then left. This was for a Fortune Top-Four company. There were a lot of people who ultimately received the notifications that came out thanks to this robot that let them know how to dispose of medications and the requirements. It also went as far as to locate the two nearest facilities based on their physical address within the closest driving distance. Hopefully, it caused a lot of people to be able to easily know where they could take those medications to dispose of them.

The solution enables us to implement end-to-end automation. It's extremely important. If you're going to automate something, you need to go all in. It's not necessarily black and white. There are exceptions to that rule. However, if it can be automated and it makes sense to automate it, then it should be automated. There shouldn't be human intervention if it's not absolutely necessary. Otherwise, it defeats the purpose of automating.

The user community is great. I see several people who are very trustworthy in their responses. It's very, very active. Everybody's helping each other out as far as giving them solutions to their issues, so it's something that I turned to quite a bit. 

We've seen large time and money savings. As you start doing more and more processes, other people talk to other people, and then you get other people coming to you saying they have processes that should be automated. It's simply a matter of knocking down those walls and getting people to understand that we have this tool at our fingertips. And once they understand that then the opportunities are limitless.

I've seen some minimization in the on-premises footprint thanks to UiPath. In some companies that I've worked at, yes. In others, no. Where I'm at right now, they're still on-prem there, however, they are planning to go to the cloud next year.

Whether it is essential or not for customers to go to the cloud to reduce this on-premise footprint depends on the customer. Some customers, especially in the healthcare space, are afraid of the cloud for security reasons even though there is a lot of documentation to prove otherwise that it is very secure. The healthcare industry is always behind when it comes to that stuff. It takes a lot of building up of trust. The same is true with the government. However, there are others that embrace leading-edge technologies, and those are the ones that are using the cloud.

I've used the Academy courses. I was able to get my advanced RPA developer certification. It allows me to stay current on all of the updates that are being done across all of the products. It's very easy to filter and find the course that you want to watch depending on the product or your level of expertise. The actual format of the courses is very well done. The person who speaks is very clearly spoken, and easily understood. They do a combination of reading, videos, and hands-on in all the courses. It is a little bit for every type of learning style, and I've gotten a lot out of it.

I do not use the solution's AI functionality in our automation program much. I have used document understanding, which is one of their AI products. It opens up a whole new world of possibilities. There's already so much that can be done very easily and there is nothing that's too difficult to implement. Once you do understand how to build processes that use AI, it opens up many other possibilities that could get even bigger in terms of the value that it brings to a company. I gained a lot of knowledge and new skills from going through the process of building out a document understanding process and understanding how to learn all those new tools. It also integrates with the action center and a couple of the other UI top products as well. It's a really good learning experience. 

It has enabled me to automate more processes. It can contribute to the end-to-end automation that we implement. It just depends on where the company is at and their automation journey if they have processes that would be very high returns in terms of value and require more AI integration.

The product can help speed up digital transformation and reduce the cost of the digital transformation. Having these tools in your toolbox allows you to do a lot more so long as you have the digital input.

We no longer require any expense, complex application upgrades, or IT application support. It's very easy, especially with the cloud. I did have some difficulties recently at a company that goes through a proxy on their VMs, which made it a little bit more difficult to install the machines and get them working. However, overall, when you have to install what is needed to build and run the automation and you're on the cloud version, it's simply an executable that you download. You click through a couple of screens that are very self-explanatory and well-explained. And that's it. There's nothing special to do as everything else is hosted in the cloud. As long as you have the wherewithal to set up a VM with the basic requirements that are needed, it's extremely easy.

I've seen a reduction in human errors while using UiPath. A robot is programmed to do what you tell it to do. It's not going to make the same type of mistakes that a human would make. It would make mistakes only due to the way that you program it. Therefore, it absolutely should and does reduce the errors that you would see otherwise from a human.

The solution has freed up employee time. The most recent report that I got from some automation that has been done in the past shows that, over the past five or six months of automation, that I have built there have been two full-time employees at 60 hours a week who were let go, and then there were at least two other people that were are now spending at least half their time doing manual inputs. Now, they are doing other things. There's a direct impact that I've seen just from recent automation.

The money saved from manual labor is a clear cost savings. Other times, it's more about cost avoidance. Sometimes there is some additional value that it brings that's almost unable to be calculated - such as customer satisfaction, customer retention, or customer acquisition. Those things are a little bit harder to calculate. For the most part, it offers a clear time equals-money type of cost-benefit.

Unfortunately, I used to be a lover of their Slack channel and people don't seem so responsive there anymore. Unfortunately, I've gotten away from using their Slack channel. That would have been a really good way for me to get some help from the community, yet I don't find it helpful anymore.

They're working on integrating their version of a chat. They're starting with Studio Xpress or StudioWeb. I don't use StudioWeb and I don't use StudioX, however, I would love to have that type of feature in Studio. I could use it across the board, not just in Studio, but in Assist. 

Their error messaging could use some improvement. More times than not an error that you receive is accurate or not clear.

In terms of missing features, I can't think of any. They are always ten steps ahead.

I've used the solution since 2018.

The solution is stable and reliable. 

The solution is 100% scalable. 

It's very easy to open an issue with support. I've learned over the years that you don't need to necessarily say that you have a high-priority issue in order to get a quick response. They are very responsive. They are very clear in the steps they need you to take to give you what they need in order to fix your problem. If they're unable to fix it by requesting that information. They get on a call with you to troubleshoot. They follow up with you after. They give you a survey to make sure they did well. Every part of their support process is great. I have no complaints at all.

Positive

I have only scratched the surface of RPA. With Blue Prism and Automation Anywhere, I've only worked with them enough to see where they are in comparison to UiPath. I also fully trust the reports that Gartner puts out, and UiPath has been on top for so long now and always is and always keeps that spot. I don't want to waste my time on anything else. I want to stay in this lane with a product and a company that I know and love - one that has done an amazing job - and be an expert in that rather than go around and only know a little bit about a lot of things.

It's very easy to implement the solution and I've done it multiple times. I'm not somebody who typically installs software. I'm not a hardware person. I'm not even good with other types of software necessarily, and yet I find the installation process to be very simple.

I didn't need a lot of staff to handle the deployment process. There are companies that I've been at that have to follow certain protocols for auditing purposes and have to have somebody that's designated DevOps in order to do the deployment. In which case, it requires a little bit more hand-holding or documentation to explain how to do that to somebody who's not in the position like I am who knows how to do it, and you have to explain it to them. I don't think that it's needed or necessary, and it actually hinders the process, especially when we deploy something to production. It doesn't work quite the same in production as it just did in development, and you need to make changes, and it really hinders that process when you have another set of hands to go through.

Maintenance has the potential to be a little bit difficult. That said, I've done big upgrades twice now. For the most part, things have been backward compatible. I haven't had an issue. I didn't need to go back and fix any previous processes that were deployed. I just started using the newer versions of things on new processes going forward and the old ones still ran with no issue whatsoever, it very clearly states things that have been deprecated or things that will be deprecated by a certain date. 

With the cloud version, there is not much maintenance required. However, they did just do an upgrade on the cloud. I was not aware that it was coming, and it would have been nice to at least see something on the site to catch your eye, some type of scrolling banner or flashing to tell you, "Hey, this is updated. Click this link to see what the updates are." In the cloud, if you're not using the automation suite, it will just update without you knowing about it, which I'm not a fan of. I understand that's how that works. If you don't have an automation suite, however, I would like to know. Don't make me go search for it. I'm on Orchestrator every day. I'd prefer if they put something there, or put something in Studio so that I know it's coming since the changes did affect us. They had some role and permission changes that affected my developers, and they weren't able to publish anymore, and I had to figure that out. Ultimately, you do have to make sure that you're staying up to date with your studio and assistant.

The pricing is very fair. They have adjusted their pricing model so that several variables and volume base could be one of them. I'm not too sure. A lot of times I'm cut out from those conversations. The company itself has to sign off on contracts or make the decision on that. That said, it's my understanding the pricing is very fair for what they give you. You see your benefit and the return from it quickly.

I'm a developer and an architect. 

The ease of usability and implementation for UiPath as well as the wide array of products that they have to support their automation journey make it a great product. The amazing support they have is great. The community that they have is bigger than all the other options, so you're going to find more resources when it comes to needing help with any type of issue. I'd advise those considering the product to look at the ratings and pertinent reports to get an overview of who's the best.

I'd rate the solution ten out of ten.

I work for a software solution company, and its use cases are related to HR products.

UiPath enables us to implement end-to-end automation. We also tried a few payroll automations as a part of our software solution, and it worked perfectly. All the features, UI elements, and processes work well. It is very good. We were able to automate about 80% of the tasks or processes by using UiPath. It is a great platform for automation.

UiPath has reduced human error. It has reduced time for a task. We were able to reduce 80% of a task. We have automated 80% of the task using UiPath, and we were able to save six hours per user for one project. 

UiPath frees up the employee time. After we have the software in place, we can see where we can speed up our processes. If a process can be completed in less duration, that also saves the time of the employee. So, it is a journey. You need to keep identifying the processes to improve. The time savings vary based on the process. For example, we use RPA for the HR payroll, and for 200 employees, we were able to save 6 hours. The savings will be more when you have more people.

The most valuable feature of UiPath is the speed of the implementation. They are continuously adding new features, and there is also fast deployment. It is easy to use. Before going for the enterprise license, we evaluated the capability to automate certain processes and get the outcome that we expected. UiPath has so many advantages, but we struggle in terms of investment and price.

I have used the UiPath Academy for business analyst certification. It is very helpful to understand the tools and features to meet any requirements. You get to learn what are the things that you have to follow. From the business analysts' side, you get to know how to identify the processes where automation can be used. You can identify the automation capabilities. UiPath Academy nicely guides people who are new to RPA. There are so many things to learn on the RPA side. The developers can identify the gaps and learn how to automate quickly and learn new skills. UiPath Academy helps people to understand automation from start to end. 

On the investment side, it is a huge investment, especially with the current situation in Sri Lanka. If they can reduce the price or provide affordable packages, it will be very helpful.

On the development side, there are already so many new capabilities. They are also adding more AI capabilities. I have seen some of the users using AI tools, but I have not worked on them much. 

We have been using UiPath for the past two years.

Its stability is nice. We get regular updates throughout the year, and we have to install those updates, which is not a huge thing for us. We have not had any issues with that. I would rate it a nine out of ten in terms of stability.

It is scalable. I would rate it a nine out of ten in terms of scalability.

We use automation in different departments, and we are also planning to deploy some RPA use cases in the client environment. Currently, we have 280 users using payroll automation.

The technical support team from the reseller has been very engaged with the RPA effort. They have helped us with the cons and pros and to identify the capabilities of UiPath using the UiPath community version. They helped us a lot with our RPA journey.

I have worked with Automation Anywhere and UiPath, and I am now also using Power Automate. I used Automation Anywhere at my previous workplace, and at my current workplace, we have been using UiPath, but we are now also using Power Automate. We were using IQ Bot to identify invoices and process those invoices for the finance team. We have been using UiPath for HR and payroll automation.

In terms of ROI and investment, in Asian countries, such as Sri Lanka, we are unable to get a huge return on investment because of the price. We were looking for a solution with less investment and getting more automation, so we picked Power Automate for automation.

I was working as a project manager and consultant. I was involved in gathering requirements in detail and creating the processes. I acted as a bridge between the development team and business owners.

It was a straightforward process. We took two days to set up the process. In terms of the implementation strategy, we identified the use cases for automation. Business owners were responsible for coming up with the use cases and identifying the feasibility and the return on investment for using RPA. We went through each project brought to the table and identified some of the critical scenarios.

In my previous company, we got consultants from Automation Anywhere because that was the first time we were using RPA in our company. It was 2017 or 2018. They helped us in identifying processes, gathering details, and selecting processes for RPA. They were very helpful. Their developers also helped us debug the processes and improve the speed of the processes. They helped to identify the gaps in automation flow and enhance it. 

From the development side, there were two developers and a project lead. There were also two subject matter experts or business owners, so altogether, there were five people.

For maintenance, one person is enough.

UiPath could not save us money because the cost of the bot license and the Studio license is high. For Asian countries, such as Sri Lanka, it is a huge amount. 

We have been using the community version to identify the automation capabilities. We are also trying to sell the RPM modules to our clients who use our payroll process. When it came to purchasing, there was a huge difference in the price of Automation Anywhere and UiPath as compared to Power Automate, so we went for Power Automate.

It is expensive for our country. Other than that, we do not have any issues with UiPath.

Most companies evaluate Automation Anywhere, UiPath, and Power Automate. Development speed, user-friendliness, and price are some of the factors that companies look at while evaluating a solution. UiPath helps with fast development, and it is user-friendly. There is also a community version to understand its capabilities before purchasing the license.

Both Automation Anywhere and UiPath require a big investment. Companies based in European countries get a good return on investment, but most companies based in Sri Lanka do not get a good return on investment because the cost is very high.

To those who want to use UiPath, I would advise understanding what digitization is and how RPA can help with their digitalization journey. Before using RPA, they have to standardize their processes in terms of the process flow. We encourage people to identify those gaps before using RPA. They should also select processes that provide a good return on investment. They can use the community version of UiPath to identify the processes. 

Overall, I would rate UiPath a nine out of ten.

We are a gaming company using UiPath to automate some development-related tasks. We integrate the API keys provided by UiPath into our app to extract user data that helps us improve our apps and games. We also use the UiPath application-building solution for Android or web app development.

Implementing UiPath has enhanced our workflow while reducing time spent on manual tasks, such as talking to customers or collecting user data manually. It provides a fast way to communicate with our clients and obtain data, saving a ton of time. We can reduce the number of team members because most things are managed by the AI. 

The AI functionality has been useful for us. UiPath can be integrated with multiple apps like Excel and ChatGPT, so it provides an efficient solution. The AI ability enables us to automate more tasks, and we get feedback on things we should improve. It was previously a manual task to compile all the change requests from our users, but the AI speeds up the process. 

UiPath has reduced the costs of our digital transformation because our project requires a lot of integration with web services. This used to cost us a lot of money because we had to pay for cloud services and domain names, but UiPath's API key allows us to integrate our games and applications directly.

The solution has reduced human error because we've automated some tasks that were formerly performed by team members. The tooling has been standardized, and we update it based on our current projects. The task-mining feature in UiPath enables error-free communication with other users in our application.

The most valuable feature is UiPath's integration with the AI chatbot for automating customer service in our web applications. We directly integrate ChatGPT to talk to the customer because it performs better than our old Python-based chatbot, which was really slow. ChatGPT has lots of parameters, so we can communicate efficiently with our clients. It's easy to build automations in UiPath using the no-code drag-and-drop interface. 

Task management is complex and difficult for new users. They should simplify the interface for new users. There are lots of flow charts and automation things in task management, so I would suggest streamlining it.

I have used UiPath for four months.

UiPath has been stable in the past four or five months that I've been using it. 

I consider UiPath highly scalable. They're constantly adding features, and it's always great to see a solution that stays up to date. 

I rate UiPath support eight out of 10. We contacted them a few times because we discovered some bugs while implementing our web applications. Their support team was helpful and fast. 

Positive

We previously used TXT. Me for our chatbot use cases, but now we use ChatGPT integrated with UiPath. 

UiPath's initial setup is straightforward and can be completed with a few clicks. Anyone can do it. We did it all in-house. It is easy to deploy everything in the UiPath solution. It only required two teammates to deploy. The UiPath solution doesn't require any kind of maintenance on our side, but we need to update our bots and apps when new features come out. 

UiPath has enabled us to reduce the size of our team, saving us some money. The integration is easy. We are also seeing more positive reviews from our users, and our web application is running faster.

UiPath is a little expensive compared to other solutions I've seen on the market, but you can try it for free for 60 days. It may be too pricey for startups and small businesses, but it will ultimately save your company money, so it's a worthwhile investment.   

We looked around but couldn't find a competing product that offers so many features in one app.

I rate UiPath nine out of 10. The solution provides a lot of value by offering features that competing solutions don't have. It has the latest features like ChatGPT integration and broad app support. 

The UI path is somewhat complex, so you should watch their videos. Their own website has tutorial videos that can teach you about the features. There are short videos and also webinars you can attend that explain the latest features to new users.