UiPath Reviews

Our company is considering UiPath and Automation Anywhere for automating a mainframe application. I have explored UiPath, evaluated its capabilities, and completed a use case.

Building automation with UiPath is exceptionally straightforward. However, clients need to exercise caution by ensuring that the automation doesn't require intricate human logic. If they seek simple automation without incorporating human elements, UiPath facilitates an easy and automatic implementation, excluding the need for advanced AI features.

We leverage UiPath to automate processes aligned with the good cause our company supports. This includes tasks related to warehouse management and maintaining a clean architecture. For instance, activities like clearing out mailboxes, collecting bills, and optimizing server data storage contribute to reducing running costs for the machines involved.

We employ UiPath for comprehensive end-to-end automation in the client's operations. They have successfully automated around two hundred use cases, forming a critical backbone for their extensive operations. The dependency on automation results is notably high, especially in areas like warehouse management, where the efficiency gains are substantial. Enabling automation to handle these tasks daily liberates the workforce from repetitive manual efforts, allowing them to redirect their focus to other crucial aspects of their operations. This strategic use of automation enhances productivity and expedites the completion of automated tasks.

We have a robust user community within UiPath, and I have actively participated in it. Although I wasn't as engaged this year due to a significant impact on the client caused by a cyber attack on their network, the community support has been exceptional. Despite my increased workload in addressing the aftermath of the incident, the UiPath user community has proven to be like a supportive family. Whenever I've raised queries or sought assistance, the responses have been prompt and helpful.

The advantages of using UiPath are evident in the efficiency gains achieved by minimizing human efforts. For instance, when uploading a report to SAP or executing a job in Insight SAP, these processes can often take several hours. Without automation, users may be tied up in monitoring these tasks, risking potential human errors due to prolonged attention. However, implementing UiPath effectively liberates users from this prolonged monitoring. Automation ensures that tasks run seamlessly according to protocol, allowing users to easily obtain results and simultaneously engage in other important activities. The goal is not to overcomplicate processes but rather to streamline and optimize them for enhanced productivity throughout the day.

UiPath has played a crucial role in reducing our on-premises footprint and enhancing the solution's capacity. The company we're currently assisting primarily focuses on order management, dealing with a significant influx of orders. By leveraging UiPath, we've effectively streamlined the order management process, optimizing the solution's capacity to handle a large volume of orders.

Our team actively engages with the academy courses provided by UiPath. As UiPath continuously expands and introduces new features, the courses serve as an invaluable resource. We find that the admin courses are particularly beneficial for us. When we come across new elements or features, we go through the courses to understand them thoroughly. This allows us to assess their compatibility with our solutions and implement them at our own pace. Additionally, if there are issues with older automation, the admin courses assist us in applying updated solutions to enhance performance. It not only helps with incorporating new automation but also in maintaining and improving existing ones, making it an excellent resource for managed support.

It accelerates digital transformation and significantly lowers IT costs. This is achieved without the need for expensive or complex application upgrades or extensive IT support. Currently, we are reducing the number of active machines and servers in operation. Although there might be an initial investment in bringing up users, the efficiency gains result in substantial savings. As we streamline processes through automation, we not only reduce the number of calls and machines but also realize long-term ROI by saving on infrastructure costs. In essence, the more automation implemented, the greater the cost savings and efficiency improvements over time.

UiPath has been instrumental in minimizing human errors, particularly in the process of uploading orders into the system. With automation, validation, and auditing integrated into our workflows, potential errors are identified at the initial stage. This allows us to promptly notify users of any issues, providing details based on the preset parameters. Through these efforts, we have observed a substantial reduction, estimated at around twenty to thirty percent, in errors that could potentially lead to future problems.

It has effectively liberated employee time by automating around two hundred processes within our sizable company. Based on my estimates, we have saved approximately three to four months' worth of workdays. This translates into significant time savings for our team and contributes to improved efficiency and productivity for our client.

The most valuable aspect is its simplicity in coding. All that's required is a fundamental grasp of coding principles and a bit of logical thinking. Once you've acquired these skills, you can effortlessly write a substantial amount of code and easily upgrade it as needed.

The integration is seamless and streamlines our workload.

It would be beneficial to enhance application insights, and I've shared this suggestion with the UiPath committee as well. Occasionally, clients expect a process to run at a specific time, but due to various factors, it might get delayed by half an hour or more. Currently, we only become aware of such delays by actively checking within the application. It would be beneficial if the system could proactively generate alerts, notifying the client about any delays in the process execution. This would provide transparency and enable clients, as well as our team, to be informed and take necessary actions, such as considering a migration if needed.

I have been working with it for approximately six years.

It exhibits high stability. With a robust security department in place, we conduct thorough code reviews, contributing to a secure and stable process. On a scale from one to ten, I would rate it at nine.

Our clients are a massive enterprise with approximately two hundred automations in place. Scalability is dependent on the process level. If you have independent processes that can be executed, scaling up is straightforward.

Technical support is readily accessible to us always. I would rate it ten out of ten.

Positive

When comparing Automation Anywhere to UiPath, it's important to mention that Automation Anywhere has undergone numerous updates in recent years. In my assessment around 2020, it lacked features such as the concept of attended and unattended bots, as well as multi-bot automation. However, I believe they have since introduced these features, though I haven't personally explored them. In terms of features, Automation Anywhere lagged behind UiPath.

The deployment process took approximately three months for us due to various IT issues. This involved obtaining clearance from the IT, firewall, and security teams. In the current client setting, which has about five to six internal auditors, securing approvals was a meticulous process. Once all the necessary clearances were obtained, the actual implementation only took around fifteen days. Additionally, we received direct support from the UiPath team during the integration process. From our side, only three individuals were involved in the implementation process.

It has been deployed across multiple departments and various regions, including APAC, Europe, and Australia.

Maintenance is not a major concern. System-level maintenance is required, but if your automation is rigid and doesn't necessitate frequent changes, it's easy for us to manage and monitor. For maintenance, our current approach involves regular database cleanups and similar tasks since we are on-premises. However, once we migrate to the cloud, I believe such procedures won't be necessary anymore.

I believe that the price is on the higher side. From an ROI perspective, I would give it a rating of five out of ten. However, if we exclude the ROI considerations from the overall assessment, I would rate it at seven.

From my perspective, it's a strongly recommended tool. However, from the client's viewpoint, especially since they are venturing into RPA implementation for the first time, they prefer a proof of concept before proceeding. Overall, I would rate it ten out of ten.

I have been using UiPath for automation purposes. I have designed processes for various business requirements in the insurance sector, such as policy comparison, application contact confirmation, and underwriting notes.

I have been mostly designing processes for clients' purposes, but I have also designed processes for internal business logic and other purposes such as HR automation to help HR. We have automation where all resumes get downloaded in the local folder. We grab the information from the PDF and store it in the Excel format.

UiPath enables us to implement end-to-end automation. We follow the specifications provided by our architect. We use UiPath Studio to design the processes. It is very helpful. We can easily drag activities and use them in automation.

UiPath is user-friendly. We can easily drag and drop activities even if we do not have any knowledge of coding. They are improving the dependencies and libraries, and they are focusing on activity enhancement. They are providing more options in the properties panel to use it.

UiPass will 100% speed up digital transformation for us. It will be helpful.

UiPath has reduced human error by 30%.

UiPath has also freed up time. The actions performed by humans are now performed by the bot. It saves almost 90% of the time.

The enhancements that they provide are valuable. We have been using certain built-in activities in which we have to define the classes. For instance, if we are using the for-each loop, we have to define the for-each loop for the particular class. If you drag and drop the variable itself or if you drag and drop the data table, it automatically takes the built-in class. It automatically fetches that and sets it up. Previously, we had to select the first two pairs of variables, then we had to select the classes for those particular variables. UiPath is rapidly enhancing the features inside the activities for developers' use.

I am a developer. I come from a background of Java technologies. I know how to code. For me, UiPath is far easier. We can just drag and drop the activities and write code, whether it is VBScript or VB.Net. For me, it is easy, but I have also seen people who do not have a coding background using UiPath to design a process. That is the main advantage of UiPath. You can design processes even if you do not know coding.

They should provide some more property options to the users in the Enterprise Edition 2021 and 2022. They should provide some more options and some more functionality for the developers to use the activities. They should also improve the activities panel and add more activities.

Their support should be improved in terms of response time.

I have been using UiPath for four years. I have experience with UiPath processes and Orchestrator. I have built business processes for clients and for internal use purposes.

It is stable. I would rate it an eight out of ten in terms of stability.

We can scale it. I would rate it an eight out of ten in terms of scalability.

We are using it in multiple offices. There are about 200 people who are using it.

Their support is slow. They should respond faster. I would rate them a five out of ten because they do not quickly respond to our queries even in an emergency. They take two to three days, but we would like them to respond with more urgency.

There are also UiPath forums where we can ask questions, and they help us.

Neutral

I have not used any other RPA solution.

The deployment is straightforward if you are a developer. It takes about a week.

It is deployed on the cloud. It definitely requires support and maintenance. 

We have five to six members.

Its price is fair. We have no problem. It is good.

I would 100% recommend UiPath if you want to automate any processes.

I have done certification from UiPath Academy. My colleague has also done associate certification. I am planning to do advanced certification, but I have not started it yet.

I would rate UiPath a nine out of ten. I am extremely happy with UiPath but not the support team.

One of the use cases I've worked on involved uploading a small book containing mathematical formulas, images, and other content to a website. We converted the book's introduction into an XML file and utilized UiPath to seamlessly upload all the information onto the publication website via a step-by-step process using notes.

Another use case involved generating reports by scraping data from specific websites, particularly in the banking sector. The information gathered from one website was then uploaded to another website. These automation tasks included handling schedules, duplicative tasks in Excel, and automating financial processes. This encompassed tasks such as fetching data from databases, manipulating the data, and updating the database accordingly. Furthermore, reports were generated and distributed to users both via email and Excel files.

The automation processes also extended to extracting data from various sources, such as PDFs, images, and tables, showcasing the versatility of the automation solutions implemented so far.

While we haven't incorporated AI or machine learning into our automation programs yet, I have acquired knowledge about these technologies through the Academy.

It empowers us to implement end-to-end automation, a crucial capability for our needs. Achieving full automation is pivotal, and building a process from start to finish ensures a comprehensive, 100% automated solution.

The UiPath user community is beneficial, especially when new features are introduced. For instance, with the recent addition of mail integration, the community provides valuable information. In cases where we encounter challenges using specific properties of activities in the APAC, the community forum becomes a reliable resource to discuss issues, seek solutions, and stay informed about various processes and functionalities.

It helped us in entirely minimizing our on-premises footprint.

I've seized learning opportunities through the UiPath Academy, where my initial learning journey began. I continue to rely on the Academy for various courses and continually update my knowledge.

It is expected to accelerate our digital transformation, enhancing the speed of various tasks over time. While I cannot provide insight into the cost implications, the positive impact on speed is noticeable when it comes to digital transformation efforts.

It has significantly minimized human errors, especially in tasks involving extensive document processing and repetitive jobs.

It has contributed to time savings for us. With the ability to automate the monitoring process for any website, we can now sit back and relax.

We have achieved cost savings by implementing automation. Utilizing automation allows us to streamline the tasks currently handled by multiple team members. With automation, we can allocate just one team member to monitor the automation board, resulting in reduced costs compared to the expenses incurred for seven individuals performing their specific tasks.

I find the pivot feature particularly noteworthy as it enables seamless connection to any source system, allowing for data retrieval from diverse sources. Whether dealing with conventional or unique source systems, UiPath's pivot feature empowers us to connect, extract data, and efficiently integrate it into the system. Additionally, I've been impressed by the task mining and task capture functionalities. This feature provides insights into the entire process, making it a compelling addition. The document understanding feature is perhaps the most significant and useful use case for UiPath. It allows for extracting data from both structured and unstructured formats, providing versatility in handling various document structures.

Creating automation with UiPath is straightforward, whether you're building them or simply learning how to use the tool. It offers a trial version that's accessible for two years, making it convenient for anyone looking to learn and apply the platform. The simplicity extends to the process itself; setting up conditions and building automation becomes easy and intuitive. Regardless of the complexity of the task, UiPath enables the creation of goal-based automation, ensuring efficiency and effectiveness in achieving specific objectives.

When dealing with a VPN connection, automating the process becomes essential. However, challenges arise when attempting to automate multiple VPN connections.

I have been using it for more than four years.

The stability of the automation depends on how we establish the rules for a specific automation task. When we define a set of rules for rule-based automation, it tends to operate smoothly without lagging or getting stuck. The automation remains robust as long as the established rules are adhered to, even when there are changes in the user interface of the system.

I would rate the scalability capabilities eight out of ten.

We reached out to tech support when encountering challenges that we couldn't resolve independently. Although direct contact with them has been limited to the initial stages, such as during the license purchasing process, we have relied on the technical team's assistance for troubleshooting and problem resolution.

The initial setup was relatively straightforward.

We have the flexibility to deploy both on-premises and on the cloud. The ease or difficulty of deployment is somewhat contingent on the client's machines. Various client systems may have specific restrictions; some are more stringent, while others have fewer limitations. The complexity arises when certain systems impose restrictions, especially concerning data source connections. The number of systems to be deployed dictates the need for a team knowledgeable about effectively integrating the software into diverse systems, but mostly two individuals are enough. Overall, I find the deployment process to be quite straightforward and maintenance to be easier compared to other alternatives.

The pricing is quite reasonable. I believe it is more affordable compared to other automation tools such as Automation Anywhere, which is often considered out of budget.

My suggestion would be for any user interested in learning about UiPath to start with the trial version before committing to the implementation. Overall, I would rate it eight out of ten.

We use UiPath to automate the repetitive tasks typically performed by knowledge workers, with a primary focus on areas such as finance, HR, and supply chain.

Starting with UI automation is valuable as it mirrors users' existing workflows, building their confidence before expanding into more powerful automation methods.

There are instances when the introduction of new features or concepts can be a bit overwhelming for users.

I have been using UiPath for five years now.

I would rate its stability capabilities nine out of ten as there is always room for improvement.

It offers excellent scalability. I would rate it ten out of ten.

When we were initially planning our move to the cloud, we reached out to the support team for guidance. Our account executive connected us with the UiPath professional service team, who were incredibly helpful in addressing all our inquiries and concerns. Even our cybersecurity team had many security questions, and they provided comprehensive answers to ensure our transition was well-informed and secure. I would rate it ten out of ten.

Positive

The initial setup was complex due to the various components involved, such as Orchestration, Kibana, document storage, and databases. Each of these had its own installation and maintenance requirements, which was a constant task.

We needed to streamline the installation to focus more on building automation rather than dealing with upgrades and maintenance, so we migrated the deployment to the cloud. This transition reduced the complexity associated with interfaces and orchestration.

The pricing is quite reasonable.

Our company evaluated multiple leading tools and ultimately chose UiPath. One important factor was its open approach, offering a community edition for users to learn and explore the platform without an initial purchase. This approach fosters community development and creates a vast knowledge pool, making UiPath stand out. It encourages individuals to learn and explore the tool before transitioning to the enterprise version, while also providing a valuable talent pool for support and assistance.

My advice is to encourage exploring the platform, although it might be overwhelming due to its rapidly expanding features. While there may be initial confusion regarding UiPath's focus on AI, recent events have clarified its core message. It empowers users to deliver the models they create, integrating smoothly with enterprise systems. It enhances automation capabilities while incorporating AI elements, ultimately putting you in control of the AI within the platform. 

I would rate UiPath ten out of ten.

We use UiPath across a diverse range of functions and departments, encompassing accounting, human resources, loan servicing, employee progress tracking, and loan origination.

Our primary objective has always been to navigate the cycles effectively, ensuring that we can manage fluctuations without the need for constant hiring and downsizing. It's all about maintaining a consistent workforce over time.

The most valuable component is Studio—it's the cornerstone of our automation efforts. Recently, we've delved deeply into Insights, which has proven to be incredibly beneficial. Our key focus is on eliminating time-consuming tasks and enhancing reliability, especially in repetitive processes, which is where automation has proven to be a significant asset.

Simplification and adaptability for smaller businesses would be a welcome enhancement.

I have been using UiPath for approximately six years.

It is highly reliable, and we didn't have any issues with it.

When it comes to scalability, one aspect to consider is understanding the licensing for on-demand bots and related components. There have been some challenges, mostly on our side, particularly concerning high-density servers. 

The ideal scaling strategy involves adding more instances to these servers. We have opted for standalone virtual machines for each partner, and while this approach offers scalability, it does require the manual setup of additional machines, which can be a slower process for a small IT team like ours.

I contacted customer support only once when we encountered an issue related to changing the institution name within an application. Fortunately, the support team was able to resolve the matter successfully. I would rate them ten out of ten.

Positive

We were using a software called Winautomation, which wasn't very robust. So, we made the decision to switch it, which has been a beneficial change.

The initial setup was relatively straightforward. The main challenge we encountered was obtaining security approvals when transitioning to on-cloud.

Initially, there was just one automation tool in place. Our first step was to rebuild that process using UiPath and then we engaged with various business teams to explain the concept of RPA and gather input to create an initial backlog. Afterward, we collaborated with management to prioritize the tasks and determine the order in which we should proceed.

I find the licensing structure to be perplexing, and it frequently changes. The inclusion of AI units, raw document units, and Cloudmont licensing, along with various sub-licensing options, can be quite complex and non-intuitive.

We were considering a few alternatives, such as Blue Prism and Automation Anywhere. The primary goal was to find a solution that we could commit to for the long term. Ultimately, it appeared that UiPath, which is an industry standard, was the best choice. I also had previous experience with it at a previous company, which made the transition more comfortable for me.

Overall, I would rate UiPath ten out of ten.

The way I'm using UiPath is to create workflows related to financial services. I work for a company called Cedar Financial here in Pakistan. The workflows are related to our data statements, clients' financial documents, and the like. It mostly involves Document Understanding and creating workflows to generate reports. My use cases are restricted to UiPath Studio, where I use the Activities to create workflows and automate some of my clients' work.

It's very cool to be able to create automations and reduce human effort. It really is a valuable and great tool to be working with. It has improved things immensely because our organization needs fewer human resources. In one department, 40 percent of the time has been freed up for other tasks. The work the bots do is more efficient and reliable. UiPath has reduced human error, which has had great effects: better results and better revenue. It has saved us about 40 percent of our costs.

Another important benefit is that UiPath enables you to implement end-to-end automation. Humans don't have to do repetitive, boring tasks.

The most valuable feature is its screen recording capability, where you tell it what the workflow should do, and it then automatically creates Activities for you.

It's easy to build automations with UiPath help. I have also been a Python developer, and there you need to do hard coding to create an automation. But when you're dealing with UiPath Studio, you have all the modules. You just need to know what to do and which Activities you can use. You get everything right, and the automation is ready for you. You don't need to do hard coding.

And UiPath's user community has been great for me. Every time I'm stuck somewhere, there's always a forum to ask questions and share my knowledge as well. There have been a few main developers, like Michael Jensen and a few others, whom I follow and really admire their work.

They need to keep fixing the bugs and improving the tool. For example, if an Excel file is running and I'm doing an automation on that Excel file, it doesn't complete. There are some bugs, and fixes and improvements are required.

The stability is good.

It's scalable.

Previously, I used Python and its multiple libraries and frameworks to do automation with Selenium and Beautiful Soup. We switched to UiPath because you don't need to do hard coding with it. You have more functionality. You just need to know what to do and keep on importing those activities. Create the workflow, and the automation is almost done.

UiPath is always a good investment.

I have tried Microsoft Power Automate, but UiPath has a lot of Activities and is easy to use.

The UiPath Academy is where everyone starts. I started there and took courses such as the RPA Developer Foundation course, and I still take courses from the Academy. It's very beneficial.

When you have RPA developers, they sometimes require IT support. The application team is also important in this.

The time it takes to implement a solution with UiPath depends on the problem and the workflow. Some might take 30 days, while others might take just one day. It does require some maintenance at times. There may be updates, or an error might appear. We have to provide support as well.

From a company point of view, it didn't take long to identify how beneficial UiPath could be. Every industry these days needs automation tools. If an employee generates the same report every single day, we can build a robot to do that.

It's a good and handy tool to use. Try it, and it will help you greatly boost your business. And your employees will be happy as well when their time is saved. Go for it.

I work in the financial sector, so my organization mostly used UiPath for disputes, fraud, and chargebacks. My organization had a pretty straightforward use for the tool as it had rule-based manual processes that required automation; otherwise, the organization had to hire temps for manual tasks. My organization used UiPath primarily for fraud and dispute bots, and chargebacks.

I found UiPath nicer than other RPA tools. I like that its enterprise version is pretty user-friendly, plus my overall experience with other components, such as UiPath Orchestrator, was pretty good.

I also found the tool's basic features, such as extracting values from Excel or PDF files and logging into applications, pretty decent compared to other tools. I haven't explored the OCI feature of UiPath that much, so I'm unable to give feedback on how good it is.

Overall, UiPath was easy to use, and building automation via UiPath was easy, with no blocks or restrictions from an application point of view, except inside a Citrix environment.

The tool enabled the organization to implement end-to-end automation. However, it was just a POC, and later on, the team didn't carry it out because the complexity was too high, not because of UiPath, but because of security reasons. The POC went well, but a closer look at the complexity made the team decide it wasn't a good business case.

As a user, I was pretty satisfied with UiPath.

The tool helped minimize the on-premises footprint, which was important because my organization wanted to go digital and had a target.

The team recommended UiPath Academy courses to some of the newly hired process analysts, particularly the UiPath basic course, but primarily, the developers already had advanced UiPath training.

In some cases, UiPath helped speed up digital transformation; in others, it slowed it. Sometimes manual handling was quicker than the bot because for some legacy applications the organization was using, you had to intentionally put some delays, for example, when pages take time to load.

UiPath also helped reduce human error and increase accuracy. My team didn't encounter any production incidents, but in some cases, when other applications or trusted applications, such as mail services, came in, sometimes the bot clicked the button, but still, the mail wasn't sent. The application was supposed to send an email to the client, but the mail didn't go through, though I cannot blame it on the bot, as it had something to do with the other application or service and not UiPath.

UiPath also helped free up employee time. The team calculated the OMDA for each business unit so each unit could focus on a more critical task, for example, where employees can be more innovative. The reflected hours were decreased by up to fifty hours due to bot usage, but it still depends on the business case. A small bot could save up to twenty to twenty-five hours, and in some cases, a bot can save up to one hundred fifty hours.

Initially, UiPath didn't help my organization save on cost, but in the long run, it did.

My organization hardly faced any issues with UiPath, except for a policy issue, mainly when my organization had to do automation inside a Citrix environment. Before that, the organization had to install another component from UiPath inside the Citrix environment separately. The team couldn't find the selectors it was trying to work with until it installed a component, which may be considered an area for improvement.

There are also many security protocols in the organization, and the team also worked with PCI bots. Sometimes, there was a block if the application didn't have the latest upgrade. There was a security block because, manually, people still worked with the older versions, but the bot wanted the latest upgrade from the application, so in some cases, there was a delay or failure, or the bot got killed. It was a mixed bag, so I cannot say it was one hundred percent successful, which is another area for improvement.

In the future, I would prefer UiPath to have built-in AI activities that an organization can quickly adopt, so you won't have to go to a third party dedicated to working with building AI components.

I worked with UiPath for two or three years until the start of this year, but now I've switched to another technology, such as DevOps.

In terms of UiPath technical support, A dedicated person attends to my organization's needs. You can email that POC, for example, when you need to register a license or device, and the response time is usually one to two days.

My rating for UiPath technical support is seven out of ten. The speed of response could be faster, and it would be better if support were more interactive, where the team could reach out to my organization monthly to check if it needed help or had some struggles with the solution.

Neutral

Before UiPath, I used Blue Prism. I found that UiPath was more user-friendly than Blue Prism, as even non-technical users can use it through the drag-and-drop functionality. UiPath also has a more enterprise approach. The UiPath Academy was also free, which helped a lot of beginners.

My organization had a COE deployment where the COE team was responsible for installing UiPath. My team also builds local robots from some of the ad hoc requests, so my team does the deployment for that.

We've seen ROI from some of the UiPath bots. Still, it was quite a journey because, at first, there were many apprehensions within the organization and the teams, primarily about backups, and nobody understood that robots could be a piece of software and not a physical type of robot. It took over two years to establish trust, and from there on, it was comparatively easy.

We found the pricing for UiPath reasonable. We compared it with Blue Prism and Automation Anywhere, and based on features and pricing, UiPath stood out.

We evaluated Automation Anywhere and Blue Prism, but Automation Anywhere had many limitations compared to UiPath. Blue Prism, on the other hand, was expensive, so we settled for UiPath.

If I remember correctly, the version of UiPath I last used was the 2020 version.

I used the UiPath User Community sparingly. I logged in to see what other users were saying, and that was it.

My organization didn't use the tool's AI functionality for automation as it was still experimenting with chatbots, so with a chatbot, RPA, and handshake, my team didn't go that far.

In the organization, UiPath was deployed on-premises.

My rating for UiPath is eight out of ten.

I'm a UiPath customer. It's a tool used in my organization.

The use cases depend on the processes. The processes we have so far have been complex. It took almost six months to complete each process. We required four developers per process. We have been working for the same client since 2021. Before this, we worked for other clients and automated almost five to ten processes, but they were not critical processes like what we currently do.

UiPath is user-friendly. Our customers get to see what is happening on the screen even if we deploy it on another machine. They can easily see what is happening in the background using log messages in the Orchestrator. People always have concerns about how well the credentials are stored. UiPath uses Thycotic Secret Server to ensure the credentials are not shared with anyone else except the client.

We are working on processes that involve Excel automation. We can use our coding knowledge for these processes. If we have someone who knows coding, instead of writing lengthy codes, we can finish it within a second. Even if it is a big Excel, we can achieve our needs within fractions of seconds. Activities like InvokeMethod are really helpful while doing Excel automation. New releases come up very frequently. The vendor is working very hard to make it a very efficient tool.

Support should be improved.

I have been using the solution for four years.

The tool has 100% stability.

I rate the solution's scalability a nine and a half out of ten.

We found some issues with Salesforce Activities. We have raised a ticket with the support team. It has been almost a month, and we don’t have a solution yet. It's already in UAT, and we might deploy the bot by the end of the month. However, we haven't received any response from the support team. Whenever we call support, the support person says that they will get back to us. We didn't get a solution for the issue we raised.

I have contacted the support team for previous projects. The team did not take much time to resolve the problem. But this time we had difficulties resolving the issue. I'm only satisfied 80 to 90% with support.

The deployment was straightforward. If everything is in place, we can deploy the product in a few minutes.

The solution does not require much maintenance. It is a stable platform.

UiPath's cost is a bit high compared to other RPA tools. However, a few clients prefer to use UiPath. It will be helpful if UiPath reduces its cost a little bit.

We are using UiPath for our current project. It's already in the UAT phase. We plan to put it in the production environment by the end of this month. I started my career with UiPath. I am still working on it.

It is easy to build automation using the product. I have also used Automation Anywhere and found some difficulties when using it. Some features available in UiPath are missing in Automation Anywhere. It is very easy to drag and drop activities in UiPath, and we can add multiple conditions within one activity. I couldn't find these features in Automation Anywhere. It is one of the biggest advantages of using UiPath. More than 100 activities are available in UiPath to do Excel automation. Other RPA tools do not have such features.

The product enables us to implement end-to-end automation. The same can be achieved through other RPA tools as well. A few of our clients prefer UiPath because of the features and support we get from the tool. Some things cannot be achieved through other automation tools. If someone wants to automate or scan a PDF, we cannot achieve it through other automation tools. UiPath has a lot of options for the users. We can also integrate third-party tools into the solution.

If a company uses five employees for a process, it would need only one employee after it is automated using UiPath. The other four employees can be allocated to other tasks. It will depend upon the complexity of the process. A company might require one or two employees after the automation if it is a complex process. They would have a support team to help them, but sometimes, clients want someone from their side to check things.

We couldn't save costs in a few processes because of the complexity of the processes. Almost 80 to 90% of our clients benefit from UiPath. If a company invests in UiPath, though the cost is a little bit high, it is a one-time investment. Later, they can see profits from this investment. It is not seen immediately, but the tool is definitely helpful for clients.

The tool reduces human error. If some people do a job daily, we can do that job using UiPath. If a human takes an hour to complete a job, UiPath could do the same job in one or two minutes. It cannot do it 100%. Some cases might require human intervention. If there are no multiple scenarios or edge cases, then it's very easy for the developer to train the bot. If we get the proper requirement, we can definitely achieve it through UiPath with zero error. The current project that we are working on is in the UAT phase. We come up with new scenarios every day. I cannot say that any process can be done with 100% perfection.

We have freshers in our team who do certifications in UiPath Academy. People who complete courses on UiPath Academy will get some basic knowledge of web automation and Excel automation. They will feel confident achieving something using UiPath. If we put someone directly into the project without the basic knowledge, they may find some difficulty. UiPath Academy courses help us get some basic hands-on knowledge of UiPath.

UiPath’s user community is one of the key assets for any UiPath developer. We get information on new updates, versions, and activities from the community forum. During development, we might get stuck while implementing things like Excel automation, web automation, selector issues, logic issues, and coding issues. If we get stuck while doing something, we can post it in the forum and get a solution. The community is very helpful for all the developers. I work for almost four to five clients and three to four companies. Most of the developers are part of the community.

Most things can be achieved with the product. I would advise people to use the platform. We get responses to our queries very quickly on the forum. Whoever is available will respond to our queries. We also have an internal WhatsApp group where we can post our queries.

Overall, I rate the solution a nine and a half out of ten.