UiPath Reviews

We had two distinct automation needs. First, we aimed to simplify the process of obtaining weekly updates on new employees. This involved automating navigating a portal, identifying new employees, and distinguishing between contractors and full-time employees and aims to streamline maintaining an accurate and current employee database for your company. 

The second use case focused on case number categorization. We needed to categorize cases originating from sources like SSM, DC Salesforce, and others into different categories, such as origin-related or finance-related, to prioritize and address them based on their urgency and type.

It offers an advanced and in-depth set of features, allowing for intricate and specific automation tasks. It is designed for a more user-friendly and localized experience, catering to individuals who aren't necessarily focused on development. 

The ease of use in both running and developing automation bots is a key factor for us. We also measure customer satisfaction not only in monetary terms but also in terms of the hours saved. For example, if we can save ten thousand hours in a year, it's a substantial achievement because it translates into cost savings for the organization. Ultimately, the hours saved through automation equate to tangible financial benefits.

The concept of process analysis would be helpful. Having a tool that can assess the entire workflow of an automation created by someone would be highly beneficial. This tool could identify areas where enhancements or improvements are feasible, simplifying the process of refining and optimizing automation workflows. In the case of case number categorization, we encountered an issue. While creating the automation, the system was designed to detect and categorize cases into various specified categories.

I have been using UiPath for a year and a half.

The performance of the automation largely depends on the developers and the environment. For unattended automation, ongoing monitoring is necessary, especially when your team is actively making changes to the interface of the platform or system you're automating.

It is highly scalable as it can be deployed to handle large datasets and execute numerous processes concurrently. This scalability enhances its efficiency and productivity, making it a valuable tool.

My company made the decision to opt for UiPath over other vendors approximately five to six years ago. The primary reason for this choice was its superior technology and the seamless integration it offered for running our processes.

The initial setup was straightforward.

It doesn't have many direct competitors that offer a comparable blend of advanced automation features and competitive pricing. What sets them apart is their commitment to continuous improvement and innovation, evident in their advertising and technology enhancements. 

Overall, I would rate UiPath nine out of ten.

We use UiPath to automate PDF processing and extract financial and other information from PDF files. We store the extracted information in our database for our orchestration tool to process.

We have used UiPath both on-premises and in all the cloud services. 

Building automation using UiPath is easy even for non-technical people.

It enables us to easily implement end-to-end automation.

The UiPath User Community is helpful for our technical users.

UiPath has helped our organization because its ease of use for non-technical people makes it easy to understand and implement the automation framework. The automation server is of high quality, and UiPath is cost-effective. We realized the benefits during the training process.

We reduced our on-premises footprint with UiPath. For any organization that still requires all of its information to be secured on-premises, we can do that as well using UiPath.

I have completed two certifications using UiPath Academy courses. The academy has taught me a great deal about UiPath services, the automation framework, and how to use UiPath with SAP automation.

UiPath helped us accelerate our digital transformation and reduce the cost of that transformation.

UiPath has helped reduce human error to zero for any process that has been fully automated.

UiPath saves our staff time by automating the routine tasks.

It has saved our organization money by reducing the number of resources we need by 50 percent.

With UiPath, we can automate any module, whether it is a desktop application, web application, or native application.

The error notifications sent to users can be improved by including more detail.

I have been using UiPath for almost one and a half years.

UiPath is stable.

UiPath is scalable.

The technical support center is available through the web.

Positive

Deploying the system can be complex for non-technical users.

We have seen a return on investment with UiPath.

The license cost is expensive because we have to pay for each tenant.

I would rate UiPath eight out of ten.

We have almost 30 users of Uipath.

Maintaining UiPath is easy.

I recommend Uipath. UiPath is easy to learn and provides good-quality automation. 

We use UiPath in all business areas like finance, HR, accounts payable, production,  etc. 

UiPath's entire package is valuable. It is a user-friendly solution. 

UiPath needs to incorporate French and Portuguese language-based training. It is not easy for people without an IT background. 

I have been using the product for four years. 

UiPath is stable. 

We have rolled out about 20 citizen development programs. We aim to reach 100 by the year's end. We use it all over the world. It is scalable. 

We chose UiPath because it is easy to expand the benefits program. 

The tool's deployment is time-consuming. 

UiPath is expensive. 

We implemented UiPath to increase quality and take away repetitive tasks from employees so that they could focus more. It helped us to cut down on time. 

The tool has helped us save a few minutes of employees' time. 

I rate it an eight out of ten. 

Our use cases are generally related to front-end UI-based automations that emulate tasks done by teams. For example, we do front-end SAP automation for data entry and scraping or posting data to websites that are related to the organization. We use UiPath for other automations like extracting and manipulating data from Excel. The primary use cases are in finance, HR, and operations. In logistics, it's used in full-sprint solutions.

UiPath's ability to do end-to-end automation is crucial. If we do the automation in bits and pieces, it's challenging to integrate it. The best part is that the turnaround time is drastically reduced because the process isn't being put on hold in between two manual interventions. The more permissions we apply, the more we reduce the turnaround time. However, the smaller automations don't impact the turnaround time that much. If the logic is set correctly, it can completely eliminate human error. 

The UiPath community development forum is helpful. Developers can access all the information they need if they get stuck. For our use case, we refer to OpenMedia, not any particular program. To understand what are the RDP use cases. I personally follow primary and secondary research forums as well as McKinsey's technology consulting newsletters and documentation.

The UiPath Academy explains various use case scenarios through videos and training sessions. It's all practical, hands-on instruction instead of purely theoretical. That made a significant difference by increasing our confidence in the product and ability to create our own automation. You can track each team member's training steps in parallel because everyone needs to be on the same page.

Uipath doesn't necessarily reduce our on-premise footprint. We use UiPath to automate configuration integration, so I can't say there is any direct impact because RPA is now just part of our on-prem ecosystem. The solution doesn't require expensive or complex application upgrades, but certain applications need scripts to be enabled to get UiPath working on their front end.

It saves time, but the amount varies. Each process has a different impact depending on the frequency of that process. If a process is running daily, the values are high, but sometimes it's low. The organization aims to have one bot per person, so everyone has one attended bot that can replicate their monitor network. It's the equivalent of adding one FTE per year by default per person. Every person can have a bot, scale up the work, and get more done in a day. 

The amount of money saved also depends on how often the process runs. We pay per bot, so if the bot isn't running frequently, we might not save any money. However, if the requirement is to do many more tasks than a single person can handle, it makes sense to use a bot, and we can save a lot of money that way. Sometimes, we have different goals beyond just saving money or reducing the time that our staff members spend on tasks. We might deploy a bot to improve the user experience and save the user some time. In some cases, we might not see short-term savings, but we'll see a benefit from it in the long run as the process volume increases.

The feature I like the most is ONEWEB UI automation. UiPath's OCR technology also works well. There is another feature called Action Center that lets you decide what happens after the data is captured. It passes the data into Action Center, where a person can review and approve it before it goes to the next step. It helps us manage our attended bot processes.

It's generally easy to build processes because of the drag-and-drop configurable suite. However, more complex expressions may require some kind of functional coding. UiPath also has some prebuilt functions in its training module that can be utilized to enter the expressions and get the job done. That's one workaround.

UiPath's built-in integration with Python scripts could be more robust so that I do not have to depend on another technology and I can do everything on one platform. 

Each program you write on UiPath contributes to bot consumption and utilization. As you add more bots, your costs will increase for more actions. Python is open-source, so it is totally free. Depending on our automation needs, we go back and forth between these two technologies. Better integration between these two tools will help organizations cover all areas of automation without more cost-effectively. 

I have used UiPath for approximately two years.

I rate UiPath nine out of 10 for stability. We haven't faced any challenges with UiPath's stability because it is a SaaS product. It runs on the UiPath cloud, and things are working fine. 

UiPath is fully scalable. I haven't faced any challenges in terms of scalability because the cost is not per user or per process. It is priced according to the amount of bots being consumed, so it all depends upon the complexity of your own project. If the complexity is lower you can reuse and share 

I rate UiPath support nine out of 10. They always respond with solutions within the time established by the SLA. 

Positive

We were working with Power Automate. It has benefits from a cost perspective. The cost per developer is much lower relative to UiPath. Power Automate is a more cost-effective solution for larger enterprises. However, UiPath has more technological capabilities, and it's more user-friendly for developers, which is why UiPath is being adopted more over Power Automate. At the same time, Power Automate is continuously improving, so it may reach the same level as UiPath in the future. 

We are using the cloud version of UiPath, which is hosted by the UiPath team themselves. We do not use a private cloud. The network configuration didn't take much time. The deployment involves setting up a UiPath account and configuring permissions. It is a SaaS platform like Office 365.

The deployment time is just the amount of time required to develop processes for the project. It depends on the size and complexity. A project with hundreds of activities might take a few months, but a simple project with only two processes can be done in a few hours. 

I rate UiPath eight out of 10. 

I work on database automation. We just delivered a dynamic workflow in an Excel automation as well. We work on many types of formulas. In addition, we develop physical automation. For example, we created a process that posts many photos at once on many groups.

We are able to produce output with UiPath in less time. Where a manual process takes one to two hours, we can develop a UiPath solution that takes 15 minutes. In terms of saving time, one bot has saved 60 to 70 percent of the time the task used to take. We have also seen human error reduced by about 60 percent. 

We have automated processes with 20 to 25 bots, and our organization is very happy with UiPath.

It's easy to go with UiPath. It's user-friendly, and any IT person will find it easy to use. It can be learned in six months to one year.

Also, we can use Orchestrator with Action Center for end-to-end automation. With Orchestrator, we can schedule automations.

I would like to see the setup improved. First we install it, then we log in with Orchestrator, and then we have to log in to the UiPath website. I would like all this to be merged into one setup.

I have been using UiPath for 2.7 years.

The stability of UiPath is a nine out of 10.

The scalability is between eight and nine out of 10.

Support can take a lot of time, two to three days to receive a response.

Neutral

I have developed Excel automations with Power Automate.

We are using the Community Edition of UiPath and it is deployed on our servers. We use it in one location in one department. It was not a complex process to install it, although there was a little bit of complexity to it.

If there is any activity or anything changes in the environment, maintenance of UiPath can be required.

We have saved both time and money and have definitely seen return on our investment.

The price of UiPath is not too expensive or too cheap. It's in between.

We have four people involved in deploying automation: one developer, a team lead, and two DevOps developers.

My recommendation is to learn flow development.

We use UiPath to automate data entries for ERP and CRM.

Building automation using UiPath is straightforward.

UiPath has helped automate the processes of start-ups and newly constructed systems and offers a significant discount on licenses, prices, and service mandates. Our operations were upgraded by 60 to 70 percent.

UiPath enables us to implement end-to-end automation, which is of great importance.

UiPath's user community is valuable.

UiPath has helped minimize our on-premises footprint. We have deployed our UiPath license in the cloud using Microsoft Azure, but we can also utilize any other cloud provider. As a result, we no longer need to wait for weeks for hardware to arrive.

We can enhance our employees' skills by utilizing UiPath Academy courses.

The AI's ability to automate processes that are more complex or involved has helped with our proposals and use case scenarios.

UiPath's AI functionality enables us to automate a greater number of processes overall. This has contributed to achieving end-to-end automation in our organization.

UiPath helps accelerate digital transformation and reduce its costs.

UiPath helps reduce human errors, which is one of its significant advantages. The operations for our HR team, sales team, marketing team, and technical use cases have become faster and error-free.

UiPath has freed up approximately 50 percent of our employees' time.

UiPath has saved approximately 35 percent of the costs for our organization.

UiPath is easy to use, configure, and integrate.

UiPath can improve by enabling us to target specific use cases based on the departments within an industry, rather than just focusing on the industry itself.

I have been using UiPath for two years.

I rate the stability of UiPath, eight out of ten.

I rate the scalability of UiPath, ten out of ten.

The technical support team is good.

Positive

We previously used Microsoft Power Automate but switched to UiPath because it is easier to use and does not have the same limitations.

The complexity of the deployment was moderate.

We have witnessed approximately a 35 percent return on investment.

UiPath is slightly more expensive than Automation Anywhere and Microsoft Power Automate.

I evaluated Automation Anywhere, but based on the reviews and business experience of multiple friends, UiPath appears to be less complex than Automation Anywhere.

I rate UiPath a ten out of ten.

We have a team of 20 people who are responsible for maintenance support.

We automate transactional processes such as sales order creation and PO creation for UiPath automation.

UiPath enables us to implement end-to-end automation. It's a very good tool. It helps us to automate from input processing to output, which is very important for us.

We have been doing automation for the last four or five years, and we were able to achieve efficiency. We were able to reduce our workload and improve employee morale. We were able to eliminate human error, and we were able to improve process efficiency. From the payback standpoint, it took eight to twelve months. That's also because, after the implementation, we take about a month or so to make the solution more stable.

It hasn't helped to reduce our on-premises footprint because we are still doing most of the automation from the on-premises solution. We still rely upon certain ERPs, but it bridges the gap between multiple systems. It plays a huge role in terms of bridging the gap between applications.

It has reduced the challenges that we faced with digital transformation. We were able to achieve a lot through UiPath.

It has definitely reduced human error. We are able to get more mature processes.

It has freed up employees' time.

We mostly run things on ERP, so predominantly, the SAP model is used. Some of the features, such as web-scraping, are also very good in UiPath.

It's easy to build automation with UiPath. It's very stable in terms of having controls captured and putting some environment. It's a very stable environment for automation. 

Its price is high compared to many other tools. When we go for any additional capability, everything comes at additional pricing. As a package, they can provide something that helps with scalability in terms of bot addition.

We've been using UiPath for the last four to five years.

It's stable.

It's scalable. We plan to increase its usage in the future. We have a centralized CCOE for the management of licenses and monitoring, and we have around four developers. 

From the licensing standpoint, we are still at a very early stage. We have only 40 to 50 bots. We are increasing the number of bots every year, and we will go for additional licenses every year.

We are a part of UiPath's community, but we also used their support for understanding some of the features. I'd rate them an eight out of ten.

Positive

We still have Automation Anywhere. From the capability standpoint, both tools are equally competitive. However, when we go for a thin client application, UiPath is better than Automation Anywhere. Whenever we access an application outside the environment, there is a feature in UiPath called Citrix plugin to be able to capture controls. We see that feature as an advantage.

UiPath has all the features that Automation Anywhere has. There's nothing that Automation Anywhere has but it's not there in UiPath. 

We took two tools as our adoption strategy, so we have Automation Anywhere as well as UiPath. We tried these two tools against some of the functions with various levels of complexity. We did a mapping of certain functions with Automation Anywhere, and we had certain functions with UiPath. We picked up a few processes, mostly the low-hanging fruit, and we were able to quickly implement those processes for process automation. It gave us a lot of confidence.

We started with a very old version. Five years ago, the version was different. We didn't face many challenges. Now, we are doing the migration year by year. It isn't a challenge.

Initially, we took some support from the professional services team, but we did everything in-house. 

Generally, we have two people for each tool. In total, we have four people. They are senior developers.

We have seen an ROI. We are able to get an ROI through better processes. Apart from the infra cost, we have saved around 200K.

The price of both UiPath and Automation Anywhere is high. 

The basic package is included in the price, but in case you require any professional or golden package, you have to pay a higher price. 

I'm currently not using UiPath Academy, but we have different roles, and people who join our team use UiPath Academy. For example, business analysts who join our team use UiPath Academy to understand all the tool capabilities.

Overall, I'd rate UiPath a nine out of ten.

UiPath is one of three automation products that we use to build solutions for Canadian federal departments. We use it for several automations based on the client's requests and tie it with an NLP AI to query a large database of documents and auto-generate responses to thousands of clients.

We have to surrender certain documents to the public, but the documents have to be deduped. We use UiPath to collect those and perform deduplication with another system. 

I tend to use what UiPath offers, but I also have a full AI shop and Microsoft, so we've been using more of our solutions. Their document understanding features have helped a lot. We haven't used any of what I'd call their "Black Box" AI because explainability is super important. You need to understand what's going on under the hood. You can't always fully understand because it's their proprietary technology. We run into issues because we're with the Canadian government and we cannot allow services that are based in the United States.

It's too early to tell from the perspective of digital transformation. We tend to take on projects where we can realize value immediately. UiPath is fairly expensive, and the cost grows as you scale it. On the other hand, it's cheaper than employees and reduces backlogs. It frees up a lot of employee time if implemented properly. UiPath also reduces human error in most cases, particularly transactional data that is hand-typed by people.

When it comes to developing and deploying technology like this, there's a fair amount of planning, organizing, and putting all kinds of people in place. Building a project to scale involves a large upfront cost, so we need a little more time and automations to see that benefit.

Organizations should never underestimate the need to adjust their management strategy and implement a center of excellence. You need to educate your staff and bring in good use cases that demonstrate that value. All of this takes time, effort, and talent, which are seldom factored into the cost of automation.

If I eliminate seven full-time employees at $100,000 a year, so I've saved $700,000. However, if I'm spending $700,000 to implement and run processes, then it's net neutral. I need more time to start realizing those tangible benefits. I believe we will see some cost savings, but we have to stay focused. 

One of my biggest frustrations with UiPath is that they're constantly changing the underlying technology and adding features, so you're not always in a stable state. You're looking at the next shiny thing, and that distracts us from our initiative. Because we work with the government, we must go through the security assessment process each time they change something. We have to pay the costs associated with reviewing their infrastructure.

UiPath has an excellent GUI. It's an easy platform to develop on. They have lots of existing code that you can download and use. UiPath is strongly oriented toward intelligent automation, which is where we need to be. Their roadmap looks promising. 

They also have solid training and education resources. As a leader, I find UiPath Academy useful. I can send my new staff there to get up to speed quickly. It's a terrific way to introduce people to the platform so they can hit the ground running. Their user community is also helpful.  

We have used UiPath for three years.

I rate UiPath's support a seven and a half out of ten. 

Neutral

I'd love to see UiPath's pricing align better with the product maturity life cycle. UiPath's licensing model drives the cost up rapidly, whereas their competition has been cutting prices and bundling more. It's hard to stick with the technology when they're significantly more expensive. This segment is being flooded with new products. 

UiPath will have a hard time competing if they don't drop their prices. On the other hand, all of the things that give them an advantage cost money, like UiPath Academy, their excellent technical support team, marketing, etc. 

I rate UiPath an eight and a half out of ten.