UiPath Reviews

The solution is primarily used for invoice processing in combination with intelligent data captures. It's used for anything to do with lots of finance processes. Typically they go into lots of HR processes as well. They're the two main business functions that we work in.

Orchestrator has valuable scheduling and being able to run things on demand and dynamically as well allocating the transaction, and the studio are good features. Nothing stands out in particular. Everything's kind of equal, it just depends on the task you need to complete.

With an unattended robot, you can schedule it and have it running autonomously.

The solution is quick and easy to implement. It's fairly easy, and it means clients don't have to get IT involved. If you get IT involved in anything there's always blockers and there are always other priorities. 

They should expand on workflow type items and take another step up from the long-running workflows to offer more visibility of business processes within Orchestrator.

The solution needs a better integration team, different versions of Orchestrator, and to make it easier to identify problems with versions, as well as to be able to fix those kinds of problems. It's hard if you don't keep up to date all the time as well, for example, to go from 2018 to 2019 versions. It's quite a big jump considering activities and things like that.

I'd rate the stability five out of five.

When we were using technical support we were typically going directly to some people we knew in UiPath because we knew them very well. We haven't had that many instances that we needed to use the help though.

In terms of ease of setup, I would rate the solution four out of five. From an IT perspective, it's pretty simple, but from a non-technical perspective, I think people will struggle.

They've brought us Studio X which is starting to increase that to a five out of five. From a business user perspective a lot of the sales teams will sell it as a very easy to mend product which isn't particularly helpful because when you go into a customer environment and you have to build via a complex process and then integrate it with IT and all of the business systems then obviously it's not a five minute job. It's not overly complicated but can take three to four weeks for some processes to be implemented successfully.

From the time the UiPath license is purchased to implementing it virtually takes about three weeks.

ROI depends on the process. Some customers are using their people badly and they literally have a person doing the job of processing invoices all day long. It's very quick to realize their ROI because it's a 30-40 thousand pound salary that they get to replace very, very quickly. More commonly, on a big project, it takes 6 to 12 months to get to an ROI. Even if you are just breaking even, in a year or two you'll start to get an ROI.

There's information online. There's actually a section where you can go through training online for licensing. There's some documentation available as well from the UiPath sales team. You can just ask them.

I've already struggled with licensing a little bit. It's never been super clear because you have the notion of a mode lock and concurrent users and things like that depending on whether you want it on one machine or whether you want the licenses to be able to float around different users. The wording around it can be improved. They communicate in a simpler way.

Usually, the client looks at UiPath, Automation Anywhere, Blue Prism, and sometimes other smaller competitors but that's quite rare.

We use Orchestrator, Studio, and unattended and attended robotics. We typically use more unattended than attended generally. Increasingly we're using attended robots. We use Orchestrator but at 1:1 per client, and Studio for development.

For the larger clients, they still go on-prem, but mid-tier customers start to use the cloud solution.

We try to encourage clients not to run automation within virtual environments like Citrix. UiPath does work through Citrix but it's only if clients really don't have control of that environment. We have done it, but where possible we always ask clients to install either the robot on the local machine or to install the major Citrix extension. By running within virtual premises everything's a little bit more or less stable so you have to add more checks, which means the development time takes a bit longer; and the data coming out is a little bit less reliable. But with the Citrix extension, everything has become a lot easier.

I used a web tool for the UiPath Academy RPA training. I did a lot of the training before there was an Academy, and then when it came out I did the certification. We always put our team through every stage of the training. I'd rate the Academy four out of five. It's easy to follow and get through. The only thing that's lacking a little bit is, it's just that you can't do 2 weeks worth of training and then become an expert. Another thing is that there is a further certification which is an advanced developer certificate which needs product experience as well, and for me, there's not been enough distinction between the 2-week online training vs that proper diploma. There's always some confusion, when people say, "Oh yeah, we've got this", many people say it doesn't mean as much as it could, or other software companies have a better distinction between levels of certification experience. They need to offer a solution architect type certification for someone who knows the infrastructure really well and can prove it. There needs to be a proper qualification for that.

In terms of reducing human error with the solution, I've always been an advocate of the software benefit that comes out of automation. AFT savings are great but I think a lot the other benefits include less mundane work being done, fewer errors, better compliance, better visibility. One of the things that hasn't been exploited that well is the additional data that you get from automation. Where humans previously were just doing a job, for example, we automate a lot of processes.

I'd rate the solution ten out of ten.

Primary use case is to find the highest value add processes and automate them to allow people to work on other things, which are of higher value and more strategic.

I currently have a team of about 15 people on my team, as a central team. We are at 35 licenses, so we have about 35 developers across the company.

We are still in the process of maturing to the point where people think about RPA first. We're still running around looking for the processes, teaching and helping people to get there. Our culture shift hasn't happened yet.

The solutions has meet our expectations, even a bit more than that.

• Rapid development: If we can develop something in four weeks, then see value back, that is big for us.
• The quick delivery is good.
• The solution is easy to use.

Managing the infrastructure UiPath is running on is a lot harder than it seems. In the app development world, there's things called Docker containers that sort of help you containerize what your thing is running on, then it is in code. If we could get that, it would go a long way. Otherwise, I will have trouble scaling, because every time I scale, it's another manual setup of the infrastructure. I could automate that too, but the right solution is to have this working in containers, not a bot running around getting rid of pop-ups, and installing and uninstalling Chrome.

Working at an enterprise is harder, because we have security concerns, infrastructure, and governance. So, how do you create these virtual users? Because now someone has to own the credentials, but that's an anonymous user who has access to the credentials, and they have access to systems. All of this stuff is hard.

The stability is not that good yet for whatever reasons. We have a lot of safety critical things that have to be 99.999% availability, so we're struggling a little bit with those. For the non-critical processes, it does a great job.

As a product, UiPath is very scalable. UiPath has to run on some infrastructure, and that infrastructure and security is not scalable yet. I'm not sure what the best practices are to avoid that. 

How do you leverage a scalable infrastructures? Let's say a Windows Server 2016 version, because I know UiPath supports it. However, in an enterprise environment, there are security concerns when I have anonymous users with internet access and interactive logins to a Windows Server. As a matter of fact, my security team says, "No." 

In these areas, there is a lot of opportunity. Because, in reality, this is what is keeping me from scaling. I have the business cases. My business users want it. I have the development talent to do it. My issue is with the infrastructure. 

Their customer support is very responsive. Sometimes it can be hard to communicate, because we are going back and forth in a forum type of environment. After three back-and-forths, it should just be a phone call. 

We put everyone through the UiPath Academy RPA training courses: The foundation and advanced framework. Some people struggle with the questions being asked which aren't on the videos. 

The advanced framework is a difficult course. People take it and they don't get the concepts yet, so it needs to be thought through again. 

We haven't actualized the value. We save people time, but then they're doing something else, and you have to quantify that into the value, which gets really grey and hard to do. As far as a head count reduction, we haven't done any of that.

The performance benefits are good. Everyone is happy. When the thing is working and it's working great, they love it because we are getting value.

There is a lot of focus on new features going forward, integrating more with AI, and that's great.

Get started using the product yesterday. You're already too late.

The use cases for UiPath depend on the specific requirements of each department within an organization. We typically meet with small groups of employees to identify potential automation opportunities within their departments. If a use case is suitable for automation, we develop the feature and build the bot for the customer.

UiPath integrates seamlessly with our existing products. Leveraging its AI capabilities, we're identifying new use cases. Additionally, UiPath offers a "bring your own model" approach, allowing us to utilize machine learning models from other vendors if needed.

UiPath enables end-to-end automation.

As a team of six developers, we rely heavily on the UiPath user community for answers to our questions.

UiPath helps us significantly reduce our on-premises footprint. It provides an automated touchless environment that we use in the administration and finance departments to automate a portion of our business processes.

We incorporate UiPath Academy courses into our developer training program to ensure they achieve specific certifications. For instance, all developers must obtain the professional UiPath certification. Each year, we prioritize which modules to target based on relevant use cases.

We use AI functionality in our automation. Communication mining and task mining are AI components of UiPath.

UiPath helps speed up and reduce the cost of digital transformation.

It helps reduce human error and frees  up our staff time to focus on other tasks.

UiPath has helped save us costs overall.

The biggest advantage of UiPath is its user-friendly environment. Unlike Azure and Blue Prism, UiPath offers a robust orchestration platform that allows central management of our entire RPA ecosystem from a single orchestrator. Additionally, UiPath excels in automating web applications.

UiPath provides a comprehensive suite of solutions for robotic process automation. Beyond the core UiPath Studio for building robots, they offer a range of AI-powered products such as communication mining, task mining, and the Automation Cloud. These solutions seamlessly integrate within a unified environment.

The pricing is high and has room for improvement.

I find UiPath's development environment to be challenging. Ideally, I'd prefer a more user-friendly approach like Blue Prism's, which utilizes a building block concept.

I have been using UiPath for 4 years.

I would rate the stability of UiPath 8  out of 10.

I would rate the scalability of UiPath 9 out of 10.

The technical support is good.

Positive

I have used Kofax but UiPath is far ahead of it.

The initial deployment is straightforward. Deploying bots using UiPath is easy.

We used external consultants.

UiPath is priced high.

I would rate UiPath 8 out of 10.

I recommend UiPath to others.

We have a lot of use cases for UiPath including automation of processes and reconciliation.

Building automation using UiPath is easy.

It helps our operational efficiency by saving time and reducing costs. Manually processes that take an hour can be done in five minutes using UiPath.

The most beneficial feature of UiPath for our workflows is the seamless database connectivity.

UiPath facilitates end-to-end automation for well-defined processes. This eliminates interruptions caused by manual steps within the workflow.

The UiPath User Community is large. There is a lot of interaction and sharing making it easy for us to find answers to any issues we may have.

The biggest benefits we have seen using UiPath are the cost and time savings.

It has helped save around ten percent of costs.

The UiPath Academy courses are great. They have a lot of helpful courses.

UiPath has reduced human error by 70 percent.

UiPath excels at integrating with a wide variety of systems, including on-premises systems, legacy systems, and web pages.

The high cost of UiPath licensing significantly reduces the value we get from the solution. A large portion of the cost savings we achieve are negated by the licensing fees.

I have been using UiPath for four years.

I would rate the stability of Uipath eight out of ten.

I would rate the scalability of Uipath eight out of ten.

The technical support is great with the premium service for enterprise-level clients.

Positive

I'm certified in Automation Anywhere and currently use Microsoft Power Automate. However, UiPath seems better suited for enterprise-level automation. Unlike Power Automate, UiPath is system-agnostic. It can connect to any system, regardless of platform, making it highly versatile. On the other hand, Microsoft Power Automate prioritizes integration with other Microsoft products. Connecting legacy systems with Power Automate often requires purchasing premium connectors and potentially hiring an expert for configuration.

The deployment took around two weeks to complete.

We engaged Deloitte as our consulting firm for the UiPath implementation. While we handled a significant portion of the on-premises work ourselves, their team provided some technical assistance. Overall, I would rate their services a six out of ten.

UiPath promises a 50 percent reduction in operational costs, but the high licensing fees may consume most of those savings.

I would rate the cost of UiPath eight out of ten with ten being the most expensive.

I would rate UiPath eight out of ten.

We have around 15 users that work with UiPath for the attended bots.

UiPath Orchestrator requires regular maintenance and updates.

I recommend UiPath. The only negative area of UiPath is the licensing fees. 

We're a consulting firm and we use the solution to automate various systems, mostly in data processing, including in the customer service department. We're also using it to take advantage of artificial intelligence.

We've noticed a lot of benefits. For example, I've noted a reduction in errors in data processing and analysis. We've also been able to increase our working hours. We don't necessarily need to have a human workforce going around the clock. There are some hours or some shifts where we rely on the robot to take care of the workflow. We've also been able to apply artificial intelligence to our work to amplify the customer service experience and help us be efficient and fast.

The pricing is pretty fair. It fits various types of organizations.

The support has been very good. We appreciate it. Support is in various languages.

Building automation is very easy. You can deploy anywhere and you can even access the platform using a mobile device, web browser, or iPad. This flexibility makes it easy to use. 

It allows us to handle end-to-end automation, mostly for data analytics and data processing. With this option, we are able to work through processes 24/7. This reduces the amount of downtime.

The community has been very helpful. You can go there if you have minimal problems instead of going to support or having to shut down your whole system. You can contact someone in your community, and they can help share insights. It's helpful for teaching staff how to use the platform.

We've been able to reduce our on-premises footprint. At the same time, we've been able to grow our digital footprint.

We have dashboards where we can monitor staff, and even if they are far away or working from home, we are able to monitor everything, and people no longer need to necessarily be on-premises to work.

The solution has a useful Academy that I started using in the past year. When we have new employees who are onboarding to the department, we conduct an initial training. However, after that, they can go to the UiPath Academy and acquire even more skills. The biggest benefit is that it allows any employee to learn on their own time. It gives everyone the potential to grow and learn at their own pace.

We have used the AI functionality from UiPath, mostly in Europe. As an accounting company, we handle tons of Excel worksheets and formulas. The AI makes it all very efficient and helps with analytics and processing. 

It's sped up our digital transformation. Initially, we did not have automation. We only had automation available through other companies. When we adopted UiPath, we developed an automated process that allowed us to bypass having a human behind the computer.

UiPath helps reduce human error. It's reduced it by a huge amount and was a big reason for us acquiring the product.

The solution has helped free up employee time. Employees now have to do less manual work. You don't have to manually look at every receipt or every piece of data. We assign a UiPath automation to the task. Something that would take a human an hour is done in 15 to 20 minutes.

It does save us money. We used to have two shifts before acquiring UiPath. Now, we've reduced the human workforce for the night shift. 60% of the work we can assign to RPA. Less of a human workforce means less money spent on manual productivity. It's helped us reduce our overall operating costs.

The billing plans should be improved. Instead of billing per month, they can offer plans for a year or two.

I've used the solution for a year and eight months. 

The solution is stable, depending on your infrastructure.

The solution is scalable. 

We contacted support in the initial six to eight months of usage. We used to contact them monthly since not all staff were knowledgeable. 

Support was fast enough. Of course, there were sometimes technical errors and it would take two to three hours to get a response.

Positive

We did not previously use any automation solution. 

While we started on the cloud of the free trial, we moved to the on-premises deployment model.

The deployment was easy. We started with the free trial, and after we saw the results, that informed our decision to continue.

We had 20 to 40 people involved in the deployment. 

There is some maintenance required. New employees need to be onboarded and sometimes they mess up and the IT team will have to return the platform to normal.

We didn't go through any other channel during deployment. We had an efficient vendor from UiPath.

We have seen an ROI in that we were able to reduce the need for so many workers on night shifts. That aspect has brought down our operating expenses while driving productivity up.

I'm a customer and end user. 

I'd rate the solution eight out of ten. 

We use the solution for automation. I have implemented the solution in many ways. Some clients need to send us files via email or through Excel. We are reading and creating the file into some internal systems. 

Some other clients need the solution to read invoices from different vendors. We get them from Outlook email and fetch data. 

We are working for finance organizations. For example, the Canadian government is creating rules to discharge loan applications within one month or suffer a fine. We are helping financial companies discharge files on a daily basis to help them maintain compliance and reduce fines. 

Many features are quite useful for us.

The document understanding is something we use a lot. It's very good and easy to use. It was a unique solution at the time. More are providing it now. However, having document understanding at the time was implemented for a US-based client who really liked it. 

It's useful for building automation. It's good for the client side. 

The Studio is very useful for automation and development purposes.

It saves manual labor. Those that don't use it have to hire ten to 15 people to do the same job.

We are able to implement end-to-end automation. To start, we'll meet with the operations team and they'll describe their problems. For example, what they do on a daily basis and how many people they need. Then, we create a requirement document to find ways to move forward and streamline. 

We work for a financial client. They have the top three or four Canadian banks attached to them. They are all providing files. There's money involved in every transaction on a daily basis. If there's any mistake it can cost a lot for the companies. By automating the processes, and removing human error, we are saving a lot of money for these companies. 

We use the user community and forums. They are all very helpful. Every time we have a question, we find a solution to them. We can also find answers on YouTube. It helps us find solutions easily. 

The product has helped us minimize the on-prem footprint. We're using the on-prem orchestrator and it's been helpful. 

I haven't used the UiPath Academy courses, however, we direct new users to it. It's very easy to use and helps new people get up to speed and understand quickly.

It helps speed up and reduce the cost of digital transformation. We're working to automate more on a daily basis. It's continuously upgrading and developing. 

When it comes to document understanding, it's helped reduce human error. It's given us more power to check things, like inappropriate invoices are set aside and they give the user the chance to change the mistake where it makes sense.

It helps free up employee time.  

These days, document understanding costs can be very high, so we've implemented it only for two or three customers. It can be very costly for clients, even though the functionality is very good.

They are continuously improving their product. I have no specific complaints as to its functionality. 

It would be ideal if UiPath had more cloud functionality, similar to Power Automate. 

I've used the solution since 2019.

The solution is usually stable. Sometimes the activity doesn't work as expected. 

I'd rate the stability seven out of ten. 

We have four developer licenses and five developer-attended bots plus five unattended bots. The machines are Azure and on-cloud.

The solution is scalable. 

Technical support is very helpful. I've never had an issue with them.

Positive

I'm also familiar with Power Automate, which allows you to run processes over the cloud. You don't need to run anything through the portal. You need to connect the bot to your machine to run any process in UiPath.

Another difference is the licensing costs. Power Automate offers very low pricing. 

I don't work with any other RPA tools. 

I was not involved in the initial setup. 

There is some configuration required when upgrading. We don't have much maintenance and usually engage the UiPath support team when we need to do configurations. 

The UiPath support team assisted our admin team with the setup.

I don't have specific details in regard to ROI. 

The pricing is quite expensive compared to Power Automate.

Clients are charged on a yearly basis. I'm not sure of the exact amount. 

I am a systems integrator.

I'd rate the solution six out of ten. 

I'd recommend the UiPath Academy to new users and I'd recommend the product to other users looking to automate. 

We use UiPath for document manipulation. It helps us split PDF files, clean and submit them to the government website. 

The tool's most valuable feature is the ability to pull information and manipulate documents. 

UiPath should improve its support team. 

I have been working with the product for six to eight months. 

I haven't had any issues with stability yet. 

UiPath is scalable. 

UiPath's deployment was complex because we weren't familiar with it. 

A partner helped us with the tool's implementation. They did the development work while we focused on back-end activities like getting the servers up. 

We have seen ROI with the tool's use. The legal department saves time and money with its use. 

I wasn't surprised by the tool's pricing. It was comparable to my expectations. 

The business objective we tried to achieve with UiPath was the PDF turnaround times. We needed to meet the deadline for the filings. If we missed the deadline, we couldn't submit them. Hence, the timing of submitting the filings was critical.  

I work for a law firm where timing is critical. AI-powered automation has helped our organization unload people from repetitive tasks and instead focus on client and legal work. 

UiPath has freed our resources' time. Earlier, eight to ten people needed to work eight hours to complete the filing. We can do it in under an hour without ten people focusing on the task. 

I rate the product a nine out of ten. You need to take advantage of the solution's training to help you understand its capabilities. I was new to the product and was surprised by its capabilities. It is a huge benefit to access the training without paying for it. 

We generally use UiPath for invoice processing, finance-related processes, and other similar processes in the oil and gas industry, including government and child welfare use cases.

My organization also used UiPath to automate processes for a good cause, particularly for a US organization that was into child welfare and adoption, so that was one of the use cases: automation for a child adoption and child welfare organization.

To me, the most valuable feature of UiPath is document understanding.

AI is also a valuable feature, as that is the current trend, so it's one of the most essential features of UiPath.

I found it very easy to build automation through the solution, as it has a drag-and-drop interface. If you know the flow and understand the basics, you can easily build automation in UiPath. In simple terms, the solution has a low code interface.

My organization saw many positive outcomes from UiPath automation, mainly when it was applied to an organization in the US focused on child welfare and adoption.

The solution also enabled my organization to implement end-to-end automation. That is important because I would always prefer some end-to-end automation wherever possible, even with a bit of human touch in the loop. I find solutions that enable end-to-end automation, such as UiPath, great.

I found the UiPath user community valuable. I'm a very active member of that community, and one of the good things about it is that it's active and full of people helping each other learn and grow, even when people don't know each other. I learned a lot from the community to be who I am today.

My organization worked with one client with an on-prem environment, and UiPath still has a good platform for an on-premises setup. It's called the Automation Suite, particularly the latest version.

My team, including myself, took courses from the UiPath Academy, and I recommend the academy to anyone interested in learning RPA and understanding the basics of UiPath. Even for someone who needs some refresher or retraining, I would recommend UiPath Academy, as I find it one of the best places to learn.

My organization used several UiPath AI functionalities for automation, including document understanding, language understanding, and even generative AI, which has significantly helped.

I also like that the AI functionality of UiPath enabled my organization to automate more processes overall.

The solution helped speed up digital transformation, mainly because manual processes take up much time. Still, with UiPath, time and costs were drastically reduced, so I find the solution beneficial. It has also reduced human error in the organizations in which it was implemented and even freed up employee time. The amount of time freed up would depend on the use cases, but the time saved would be significant for a company with a lot of automation. UiPath also helps save costs, but it depends, so it would be difficult to determine a number or percentage.

What could be improved in UiPath is the release or update because my organization noticed that a few minor bugs occur from time to time, mainly on the development side. That is not a showstopper, but if the UiPath team could inform my organization ahead of time, that would reduce the need for developers to find a workaround for the bugs. UiPath releases need to be improved.

I started using UiPath in 2019. I'm still using it.

Stability in UiPath is good, but this relates to the little bugs that my organization noticed in the community edition of the solution, not the enterprise version. Other than the minor bugs, stability-wise, UiPath is good.

UiPath is a very scalable solution.

My experience with the UiPath support team is very good. The team was very helpful and supportive. The support team is an eight on a scale of one to ten.

Positive

Before UiPath, I used Microsoft Power Automate and Blue Prism. Still, UiPath is more advanced when compared to the two tools, plus UiPath has a much broader scope, with over twenty products addressing different stages of the project lifecycle.

The AI or RPA and automation capabilities offered by UiPath are also quite good versus what Blue Prism and Microsoft Power Automate offer. UiPath is one of the leading tools in the market.

Deploying UiPath in the cloud is easy because it only requires some configuration before use.

For on-premises deployment, you need to install specific applications to get the solution to work. Still, with the UiPath support team, you can easily do the on-premises deployment, so deployment isn't a big issue.

The pricing for UiPath is OK, but it's a bit on the higher side, as the target audience is a bit different.

UiPath is deployed differently for clients. Some have an on-premises deployment, while some deploy it on the cloud.

You don't need many people to deploy the solution because if you have the infrastructure, such as the database and the server, ready, one person who understands the infrastructure would be able to do it.

My rating for UiPath overall is a nine out of ten.

My organization is a partner of UiPath.