UiPath Reviews

Our company is in the dairy industry and uses the solution for automating 25 processes. 

We started with financial items such as utility invoices, vendor invoices, accounts payable, and accounts receivable. 

We are also simplifying the processes for creating recipes and food manufacturing. 

For example, we were able to use machine learning to read invoices for utilities at all of our factories and from 50 dairy vendors. All the invoices look different and AI is able to recognize where important data is located. The AI technology is amazing and we use it for three of our biggest processes. 

We estimate that the solution has saved us 10,000 hours per year. We only have three developers who are dedicated to the solution but have netted huge time savings. 

In total, since implementing the solution we have saved 19,000 hours across 25 processes. We are very happy with the results and will continue to expand. 

The solution's AI technology and machine learning models are huge for our company and the biggest contributor to saving time because we teach the model to read invoices. 

We are above a 97% success rate on all transactions. Our company is growing, but we are not increasing staff because robotics allow us to keep up with work flow.  

We use the solution to keep up with demand. Our staff is relieved and happy because robotics handles small but tedious items, allowing staff to free up their schedules and focus on more important things. We used to have to beg for projects but now staff ask us to help. 

The solution's OCR engine is lagging behind Power Automate a bit. 

It would be nice to have a knowledge base for C# that includes scenarios specific to the solution. 

I have been using the solution for one year. 

The solution is stable with no problems. 

The solution is scalable and depends on the speed of development. 

Technical support is good and has been able to solve issues any time I contact them. There might be a bit of back and forth with support emails, but all problems get resolved. 

The solution's community and forums are important and very helpful. I can reach out at any time to get answers. Everyone I have communicated with in the forums has been great. 

I rate technical support an eight out of ten. 

Positive

I was an intern on the company's data management team and was looking for ways to automate my own job out of curiosity.

I started with Power Automate and created a process to show my boss. He indicated that the company was already exploring AI and asked me to create the process again using the solution so I could compare the two. 

The solution was code based and more complicated than Power Automate so I took advanced and fundamentals courses on my own time. There is a learning curve because the solution uses DB strings and C#. But in a few months, I was building automations and ERFs on the citizen developer platform.

The advantage of Power Automate is its ease and simplicity but it is mostly meant for their Office software. 

The solution is more difficult to learn but is extensive and capable of more because it is able to interact with websites and UI elements themselves.

The solution was already in place when I joined the team. 

I do not know pricing but the solution uses a licensing model. We have three licenses to manage 25 processes. 

The solution is the only one our company has ever used.

The solution has been in place for five years and has expanded across seven different departments. Three licenses are in place to manage 25 processes.

The Academy's courses are used when onboarding new staff to ensure self-sufficiency with the solution.

There are many packages available that are extensive, including the community package. Look at the functionality because it is possible to automate any process that is repeatable. 

You can interact with any broker not just Excel or SQL. The options are wide open. 

I rate the solution a nine out of ten. 

We have a lot of UiPath use cases. One of the bigger ones is the billing backup process.  

Our company is growing like crazy and using automation allowed us to accommodate that growth without significantly increasing our headcount. We're always searching for new technology to help us stay competitive. We prioritize use cases based on the amount of time it will save. Also, the cost of the resource is factored in. The CEO's time is more valuable than my time.

We've done a lot to evangelize automation among our employees and incentivize them to submit ideas through rewards and prices. Additionally, we have seminars to share information about automation and the kinds of processes that might be good candidates.

UiPath Studio is the feature we use the most to build our automations, and Orchestrator enables us to stitch it all together and monitor bots.

UiPath helps us serve our customers better. For example, we built an automation that enables us to send our invoices to customers quicker, so we get paid faster and do more work for our clients. The solution also frees up staff to work on other projects. If we plan to automate a person's job fully, we ensure that we'll have something else ready for them to do.

UiPath has made some of the Activities less user-friendly as time goes on. Some things that were previously configured through the Properties panel have been moved to a separate activity card. It was easier when everything was in one place and faster. 

Sometimes, UiPath tries to make it more accessible for people who aren't tech-savvy, but it complicates things for tech-oriented users like me. 

I have used UiPath since 2020.

UiPath has been relatively stable. We haven't encountered many issues on UiPath's side. A few times, the performance has been miserably slow while we were trying to debug something, but I think they have fixed whatever the issue was.

UiPath's scalability has been pretty good. We haven't had any issues on the UiPath side. Our biggest problem has been managing our growth. UiPath gives us the tools to do that.

I rate UiPath support nine out of 10. We haven't needed to contact them often because most of our developers are tech-savvy people. 

Positive

I was a VBA guy before. I still use Python for automating some processes, but UiPath is used for different purposes.

The initial deployment of UiPath was fairly complex, but I wasn't directly involved.

We hired excellent partners to assist with all the integrations we needed.

We've seen a return in time saved and reduced headcount. We've automated over 100 production processes. It's the equivalent of having 27 full-time employees, more than covering the solution's cost. We track the ROI on all our automations rigorously and ensure that the automations justify their costs, resulting in substantial savings. 

I rate UiPath a solid eight out of 10.

We primarily use the solution for automation purposes in our various departments, including ticketing customer service and operations concerning numbers, such as statistics.

We've been able to expand our customer base and gain more clients. We're able to serve them all profitably since we're able to use fewer resources and spend less money on the resources. We've witnessed a growth in productivity.

The solution comes with a very good interface. We can deploy it in Spanish and use it in Spanish as well. 

It's very user-friendly.

If we get stuck somewhere, we can turn to the Academy. It helps guide us when we have questions about usage. It's helped our staff improve their knowledge of the platform.

The solution has excellent customer service and good follow-up.

It's helped us streamline our operations. It helps us automate the human work for repetitive tasks. There's a lot of automation on our website and platforms as well. 

UiPath has enhanced our business processes. It makes serving our customers easy and fast. The number of customers we are able to serve has doubled. It's also reduced human error. The flows that had more human input previously (maybe due to fatigue) had more errors. We've reduced human error by at least 5%.

The solution helps us analyze data, and it's quite useful in the decision-making process.

The automation creation process is good. It sometimes proves to be a bit tricky; however, as you become used to it, it gets easier. 

We use it to create effective end-to-end automation. It has really good capabilities. We've been able to consolidate tasks and manage our employee shifts better all while reducing human error and handling more business processes.

The user community is excellent. We can get referrals and troubleshoot issues. Having a community that can come together reduces user difficulties. It's a community that really supports users.

Our productivity has improved by about 60%.

It has allowed us to decrease our on-site footprint. We used to have a human workforce working full-time. Now, we can have remote workers and have reduced on-premises work and have employees simply monitor operations.

We've saved on costs. It's reduced our costs by around 7%.

We do use the AI capabilities. We deal with a lot of numbers, and it helps drive our reports and ingest numbers. It helps us with our analytics and statistics. 

The cost can be high for SMEs. It can get a bit expensive.

You need to have access to the internet. If you get disconnected, there will be downtime. It would be ideal if there was a way to work offline on the platform.

I've used the solution for about two and a half to three years. 

It's a stable solution; I'd rate stability nine out of ten.

I'd rate the scalability nine out of ten. It's quite scalable. We have about 200 users spread across our various locations.

Support is good. You can reach them via email and they offer other modes of contact.

Positive

We did not use a different solution previously.

The deployment was straightforward. From contacting the company to deployment, it took 1.5 months. We had a team of around 20 people from our end handling the implementation process. We have the solution in multiple locations. There is some maintenance needed and we have to constantly upgrade our servers and various environments.

We did have assistance deploying the platform.

We've witnessed a 20% ROI. 

The cost is a bit high. It's good for a medium-sized corporation or bigger. It's a bit expensive for a small business.

We did compare other solutions. However, we liked UiPath and, based on its community and reviews, found it to be the best.

I'm an end user.

We didn't have too many challenges integrating the solution into our existing systems. It does require some training.

I'd recommend the solution to others. I'd rate it eight out of ten. If it had an offline mode, I'd rate it higher. 

UiPath is a business automation platform that allows us to design and implement rule-based automation across various applications. In essence, we define the rules and conditions e.g., for processing data in a CRM system, and UiPath automates the entire workflow. Beyond processing, UiPath can also automate tasks like document reading, data entry, and system updates e.g., price changes. In our specific role within the telecom domain, we might use UiPath for design integration, network optimization, and other tasks defined by our business rules. It's important to remember that successful automation requires well-defined rules, test data, and an evaluation of scalability and return on investment. UiPath's strength lies in its ability to integrate with various applications, including Office 365, CRM systems, and HR applications, as long as these applications have a user interface with identifiable elements or objects.

Building automation with UiPath is user-friendly, especially for beginners. Even without prior coding experience, newcomers can learn the ropes quickly. UiPath offers foundational code and training sessions that make creating robots achievable in just one or two sessions. The concepts align well with the product, making it easy to follow along during training. Additionally, UiPath Academy provides free online courses for further learning. This open approach contrasts with other tools like Blue Prism, which has a closed community, and Automation Anywhere, which requires more time investment to grasp due to limited resources. Unlike these other tools, UiPath offers extensive online resources and a supportive community, making it easier to find solutions. With this accessibility, even non-technical users can be trained within one or two weeks to build automation – the key is understanding the logic behind them.

UiPath facilitates end-to-end automation, eliminating manual intervention for repetitive tasks. This frees up employees for more strategic work. Data processing, server configuration updates, and many other processes can be fully automated using robots. Even tasks requiring some human oversight benefit from UiPath's Document Understanding tool, which accurately extracts data from documents. While automation won't eliminate all human jobs, it can significantly reduce repetitive tasks. Instead of cutting jobs, organizations can redeploy employees to higher-value activities. However, the decision to automate depends on the specific business needs and process criticality. Overall, end-to-end automation with UiPath saves time and resources for organizations.

The timeframe for seeing UiPath's benefits depends on the specific task being automated. For simpler tasks, like generating reports, we might see results within a month or two. For complex tasks involving large datasets, like updating hundreds of server parameters, it could take three to six months to calculate a clear return on investment. Before implementing automation, it's crucial to evaluate the potential benefits. This includes factors like cost savings, operational efficiency, and even intangible benefits like improved customer satisfaction leading to brand value. Organizations should analyze these factors alongside the volume of data involved to determine if automation is worthwhile. Ultimately, a successful automation project hinges on a thorough upfront evaluation tailored to the specific use case.

The UiPath user community is a valuable online resource accessible through their website. It offers a one-stop shop for troubleshooting, discussions, and product updates. The forum is active with core users, UiPath employees, and even developers providing solutions and feedback. This collaborative environment allows UiPath to test and refine features before public release, ensuring a more polished final product. Users can ask questions, participate in discussions, and stay informed on all things UiPath, not just through the forum but also through other online platforms.

UiPath Academy provides a comprehensive learning platform for anyone interested in Robotic Process Automation. With over 25 courses and multiple certifications ranging from 6 to 7, we can gain the skills we need to automate tasks. The Academy is easy to access - simply sign in with our Gmail account and start learning. Courses include video lectures, text documents, and even hands-on simulations using dedicated UiPath Academy websites. To get started with the Academy, we'll need a laptop with internet access. Overall, UiPath Academy offers a user-friendly platform with a clear learning path to kickstart our RPA journey.

UiPath helps reduce human error in automation, but thorough planning is crucial. First, clearly define all valid data formats and business rules for the robot to follow. This includes specifying what information can be processed, and what validations need to be performed before updates, approvals, or rejections. These rules should be established by the business and rigorously tested by both developers and users. Remember, the robot is a machine that executes what it's programmed to do. It won't take any actions beyond its defined instructions. While humans can make mistakes, the robot itself won't. However, the quality of its work depends on the quality of the data it receives. This is why a well-defined software development lifecycle is essential. Each stage should be carefully verified to ensure the robot follows the intended steps. Before starting automation, identify and address all potential issues. Unlike humans, robots can't adapt to unexpected situations. They rely on clear instructions and clean data. While humans might prepare the data like an Excel sheet. Any errors they introduce will be carried out by the robot. To minimize errors, establish clear conditions for updates, approvals, and rejections. These conditions will guide the robot's actions and reduce potential mistakes. Careful planning before robot creation is key. While robots themselves won't make errors, unforeseen circumstances can arise. For example, application upgrades might require the robot to be adjusted. The robot won't recognize these changes on its own and will continue following its original instructions. This is why humans play a crucial role in supervising robots. A 3-6 month training period allows human oversight to ensure the robot performs as expected and can handle different situations. Any errors can be identified and corrected during this period, allowing the robot to function effectively beyond the training phase. In conclusion, while UiPath offers significant benefits, human involvement remains essential for successful automation.

UiPath helps reduce costs, but there will always be some operational and marginal expenses. However, the real benefit comes from automating tasks currently done by employees. Let's say one person completes a specific transaction. A robot can complete many more transactions per hour, freeing up the employee for other tasks. This creates a dual benefit: cost savings from the employee's saved hours and increased productivity from the robot. We can calculate these benefits by tracking saved hours and their resulting cost savings, as well as the robot's impact on productivity. There are also intangible benefits like improved brand value, faster response times, and quicker error recovery. Overall, UiPath helps companies save money and improve efficiency in both tangible and intangible ways.

UiPath is user-friendly, meaning even without coding knowledge, we only need basic logic understanding. Knowing how conditions and loops work is sufficient. This allows anyone to develop automation quickly. That's the beauty of UiPath compared to tools like Blue Prism and Automation Anywhere. While Automation Anywhere offers single sign-on with object access, it requires memorizing methods and libraries. UiPath simplifies this with a search bar for activities, like building a sentence with relevant keywords. This feature is absent in other tools, making UiPath more developer-friendly. Additionally, UiPath offers products like Document Understanding and Action Center, along with various integrations, catering to different departments within an organization. It empowers citizen developers, or business users, to automate tasks through easy-to-use functionalities. With good exception handling, clear libraries, and a wide range of activities, UiPath makes automation development easy to learn and adapt to, as long as we understand the desired outcome.

UiPath has matured and offers a wide range of packages. However, some users feel these packages aren't easily adaptable or customizable. Ideally, UiPath could provide more open models for users to modify and tailor to specific needs. Additionally, users would appreciate more activities and features related to Microsoft Office applications, given their wide use. While UiPath acknowledges this need with some activities for OneDrive and SharePoint, there's a gap compared to other platforms.

UiPath's licensing costs are a major consideration. While the platform offers valuable features and user-friendly tools, its pricing can be a barrier for some customers seeking more affordable options. This high cost is a key reason users switch to Power Automate, which integrates well with Office applications but lacks UiPath's breadth of automation capabilities.

UiPath's extensive features come at a premium price, leading some customers to explore alternatives like Power Automate or open-source solutions. While these alternatives have limitations, UiPath's recent 30 percent license cost increase has prompted even established users to re-evaluate their options.

I have been using UiPath for seven years.

While Selenium offers web automation capabilities, open-source solutions may not always be ideal. As a result, clients are increasingly looking towards RPA tools like Power Automate, which is a more affordable option compared to UiPath, but with fewer features. Blue Prism, Automation Anywhere, and UiPath are all RPA tools with similar core functionalities. However, they differ in the number and variety of activities they offer. UiPath boasts the most features, while Automation Anywhere excels in document understanding, a key area where UiPath is catching up. Ultimately, the choice between these tools depends on specific needs. For cost-conscious clients, Power Automate is a viable alternative, while UiPath offers a comprehensive feature set and Automation Anywhere shines in document processing.

UiPath Orchestrator, a web-based application for managing deployments, simplifies the process. While primarily click-based, Orchestrator ensures a smooth and efficient rollout.

UiPath's licensing costs can be high, and to maximize their value, customers need a clear plan for utilization. The mistake many make is buying licenses without considering workload. Effective utilization comes from proper training and knowledge of UiPath's capabilities. With this knowledge, the high price may not seem so daunting. From a user's perspective, a well-defined plan is crucial. Don't buy one license for one process if you have 50! Having a full pipeline of automation justifies the cost. While UiPath may be pricier than other tools, its power is worth it – but only if you know how to leverage it.

UiPath is a strong contender, earning a rating of nine out of ten. However, its high price tag prevents it from achieving a perfect score.

Automated processes require maintenance every three to six months. Additionally, training a robot using hypercapnia elevated CO2 may take three to six months. To ensure successful implementation, we need to identify potential robot failure points and mistakes. We'll simulate these scenarios during training to refine their character responses and behaviors. Following the training period, we'll transition to periodic monitoring. This monitoring will gradually decrease as we analyze data logs and the overall system performance through the central management tool.

At Aeyon, we use UiPath to develop custom solutions for our clients that drive innovation and digital transformation within the public sector. We work closely with the US Marine Corps, Army, Navy, Coast Guard, NASA and several other Federal agencies. We have built 50+ automations for a wide range of use cases, but the ones we see most often include financial reconciliation, data extraction using AI/ML Models, data entry, data manipulation/consolidation, downloading/moving files in bulk, data validation, and interacting with various web applications.

The business objective that our organization is trying to achieve with its AI-powered automation initiative is to greatly reduce the time spent on repetitive/clerical tasks and allow the employees more time to focus on the important tasks that grow their business such as collaboration and innovation. Aeyon successfully helps our client achieve this objective by using UiPath to develop solutions that increase efficiency, reduce operating costs, and drive ROI.

Our AI-powered automation initiative has fundamentally changed what our organization is able to achieve. It has made a huge impact on the way we process documents for not only ourselves but our clients as well. It saved a lot of time and money.

We use AI Center for data extraction on structured and unstructured document types. The pre-built models are very versatile and efficient, and the ability to train custom models makes it a great solution for almost any use case. I feel that AI Center and UiPath Document Understanding were pretty easy to learn. It only took me about a week to learn. There are tons of helpful tutorials and other resources online. I like how it has the prebuilt models as well as the option to be able to go and train your own data, so I would give it a ten out of ten.

It has definitely increased the accuracy of our operations. It has reduced the risk of clerical errors. Document processing has allowed us to be able to compare data for that extra layer of making sure that everything is extracted correctly.

It has freed up a lot of time because instead of having to manually go through and find ways to track data or manually look at it, we are able to use different AI technologies to fit pretty much any use case. For most of our clients, it saves them an average of about 100 hours annually on the smaller processes, and then we have some larger ones where they are even saving about 15,000 hours annually, which is a lot of extra free time for them to focus on collaboration and those kinds of things.

A lot of the prebuilt models that are on an AI Center are valuable. Being able to go in there and train your data, give sample data, label the fields, and different OCR methods are also valuable.

The improvement is not necessarily in the product itself. The main difficulty we have usually has to do with pricing and identifying the best solution for each specific use case on a long-term scale. If there was an easier way to track the AI unit usage and determine which pricing plan would best fit the need for each use case, then that would be extremely valuable.

UiPath is very stable. I have not had any issues in terms of that. The only issue we used to have was if a website were to change or an application were to change, but we have found ways to work around that and deal with those types of situations.

I have been using UiPath for about four years.

Overall, it is very stable. There is low technical debt and monitoring. After a process has been deployed, for the most part, it is stable after testing and everything.

It is very scalable. I have had no issues in that department, and I know that they continue to make it more and more scalable, which is awesome to see with each new release.

Their support is great. There are so many resources available online. There is UiPath Academy, and there is the ability to chat with them 24/7. I have never had an issue getting in touch with their representative quickly when I needed help with something. I would rate them a ten out of ten.

Positive

I started off using UiPath, and then I got a job a few years back where I used a software called Kofax. I was able to see a lot of similarities, but I still felt that it was very limited in its ability to integrate with third-party software. I remember several use cases where I thought that if this was UiPath, I would know how to do it. I noticed a lot of limitations with Kofax. It was a bit of a learning curve going from UiPath to Kofax, and then I realized that there were a lot of things that Kofax was not able to integrate with in terms of third-party software. Based on my experience with Kofax, I definitely feel that UiPath is superior.

I have used Microsoft Power Automate for a few processes. We use that for some of our smaller projects. We just started looking into that as an option as well for certain use cases. It is important to us that UiPath has orchestration whereas Microsoft Power Automate does not because orchestration gives you a way to run processes in the background rather than on your local machine. You can also do event triggering and time schedules. UiPath definitely gives a lot more options and freedom to be able to do things without having to manually run the process.

I was involved in its initial setup. I pretty much came in when it was coming from the ground up. I have helped install it. I have helped customers set their licensing plans and install everything on their local machines so that they can run the automation and get set up with orchestration and all that.

Its initial setup was pretty straightforward. You need to have UiPath Studio installed. They now offer automation. They have UiPath Cloud. You just sign into that, and you have access to Orchestrator and all of those services just right off the web. It is pretty easy to set up.

Our implementation strategy includes getting on a Teams call with the client so that we are able to look at their screen and walk them step by step through various aspects, such as:

• Where to save specific folders?
• How to get signed in to the appropriate account?
• How to access Orchestrator and the logs in there to see if there are any issues with the process?
• How to monitor it?

We look at their screen and walk them through various things. We keep that communication line open if they ever have issues or questions in the future.

We did not take any external help. Our company did it through our own team members.

We try to calculate ROI for all of our clients for projects that we deploy. We usually calculate it in terms of total cost savings annually and also in terms of how many hours of labor are being saved annually. It is cool to see those numbers continuing to grow.

The licensing is very affordable, especially when you compare its benefits. However, I know that AI units are purchased separately and can be costly depending on the specific use case. We are still trying to figure out how to track our usage and which tier or plan to go with, but overall, it is affordable in comparison to other options.

I evaluated Automation Anywhere as well as Blue Prism. At my last company, we were trying to figure out between those two and UiPath. After comparing everything on a wider scale, we realized that UiPath was going to be the better solution for us.

I would rate UiPath a ten out of ten.

We're focusing heavily on document understanding processes. We use it to extract invoices, data tables from PDFs, budget, and PITBULL automation that's heavily focused on UI navigation and PDF manipulation. That's our main focus at the moment.

We've had a few calls with UiPath where they've shown demos on how they use the AI Center, but we've yet to find something that we can look in and see because we are a financial institution. We want to trust AI. We need to build our confidence in that before we actually implement it. It's at an experimental stage for us.

It started off as optimizing redundant processes to make sure that we enhance department abilities. We moved into the research sphere last year, where we focused on taking large datasets and throwing them up into data tables, and getting that data from PDFs or web pages. We started using data extraction and table extraction, and that's what drove our projects from that point. 

Document Understanding is a key feature for us. We find that really useful because the OCR technology, the RedJack extraction that it uses, is easy to implement with a very level structure involved, even for unstructured PDFs and structured PDFs. 

We mainly use Studio and Action Center. 

In some cases, we use Task Capture to build outflows.

We started off as pure RPA, focusing on building out a citizen developer program with low code person-by-person automation that users can trigger by themselves. That then evolved into unattended automation. We started looking into document understanding processes and trying to get involved with the AI Center as well. 

From the start of the citizen developer program, it went really successfully. We moved into the unattended sphere, and we're looking into big data.

The document understanding has room for improvement. The handwritten documents need to be optimized further on the OCR extraction, making sure that we extract accuracy above 80% because we do see a lot of failure rates when it comes to handwritten documents. There's a lot of room for improvement there.

UiPath has referred to the fact that they are still building upon OCR and document understanding. But with the use of Generative AI, we're hoping to see improvements. We're hoping that might be something that we start later on. 

I have been using UiPath for four years. 

The stability of UiPath really depends on who builds the automation. 

However, the latest version releases, such as 2023.4.4, have been known to contain bugs. For example, we recently upgraded to 2023.4.4 and faced a lot of studio bugs, which forced us to downgrade to 2023.4.2. 

The upgrades on other orchestrators were fine, but there was a bit of a change to the UI that took some time to get used to.

Upon their version releases, there should be a bit more due diligence before they are pushed to customers because almost every time we're given the opportunity to upgrade, there are issues where we have to scale back, wait a while, and then upgrade again.

Scalability depends on the team. It depends on your vision, but UiPath definitely opened the doors for making sure that the framework is in place and that they are aligned with our vision so that they can help us in terms of scaling the automation to the degree that we want. 

When we are looking to scale up the automation that we have, the customer support guys are very much on hand to give us the technical support that we require. UiPath's scalability is pretty enhanced. 

When you buy the enterprise licenses at the tier that we're on, you're provided a technical or client manager, and we find that we can easily contact them. 

We have a weekly call with our team, and any support question is rerouted through them because their portal can be a bit slow at times. 

UiPath's endorsement of the community has helped drive the success of UiPath because no other RPA vendor really has the community of support that UiPath has. That's a big one for us.

UiPath does have a good community, but the support portal is probably something that they need to work on. 

Neutral

We use Power Automate as well. It is something that we try to marry with UiPath, especially when it comes to office app integration and things like that. Power Automate is simpler to use. 

We previously had some free Prism automation, and then we decided to switch over to UiPath simply due to the fact that the cost savings were a lot better.

Orchestrator was a selling point for us because our control room is something that we would be very interested in in terms of monitoring insights and transactional items. That's why we switched over to UiPath.

We've tried to take both tools and get the best out of both worlds. Anything that any of our automated processes involve Microsoft Teams, SharePoint, Outlook, or anything like that, we tend to use Power Automate simply because of the ease of use. 

We're using the local installation. Everything is localized to our premises. We have a lot of strict protocols, being a financial institution, so, we don't really want to open ourselves up to any sort of cloud orchestration.  

We tried to utilize Automation Hub to predict our ROI. The reason that we're using automation is to assist teams rather than just kick the task away from them. It's just very robust. 

We haven't seen any major cost savings, but we're an early team at Cowen. Maybe later on down the line, we'll get some solid figures.  

The pricing is a bit convoluted. We have an overallocation of licenses at the moment. Citizen developer licenses are something that we probably need to refine. 

They probably oversell it a bit to the point where we would propose that we may use x amount of licenses but in reality, we're probably only using a fraction of that.

There's room for improvement in how they sell their product.

I would rate the solution a ten out of ten. Out of all the RPA vendors that I've had access to, UiPath is the easiest to use. It's the most in-depth when it comes to being able to have automation and it works in the way that you want it to work. Other vendors like Automation Anywhere, Blue Prism, or Power Automate have rigid models. Some of them are web-based, which we don't really like because we're a financial institution, so we like local installations. UiPath tops them all.  

For anyone looking to enter the world of automation, UiPath should be the first point to call. They have a much better idea of how to generate a productive automation team for companies. 

Most of my use cases are spread across all the business units. It's used in accounts payable or for receiving reconciliations. It is also used in directory management and the banking finance sector. 

UiPath has a lot of features and they have added a lot of things. The apps and document understanding are good. We use document understanding a lot, even though they may not be common for day-to-day processes.

The Orchestrator is amazing. It provides a huge benefit including data security and data storage.

We can add a huge number of activities and can input code right into the platform.

While there might be companies that use the product to do automation for good cause, however, so far, in my experience, I have yet to do much of those use cases. I’m more on the business process side.

The product enables us to implement end-to-end automation. When they first launched, people used to have some sort of hiccups, however, now you don’t need different tools to manage your entire automation journey. With UiPath, from the discovery phase on, you have everything you need. We can understand the ROI clearly and can see what we’ve invested and what we’ve received.

The user community is valuable. It has the biggest community. Everyone knows it. One of the reasons UiPath is so successful is the UiPath community. We have tremendous people in the community supporting each other in terms of development or community events. People from different organizations can explain different pain point areas or explain good use cases and share learning and feedback.

We use both cloud and on-prem services. Most companies prefer on-prem over the cloud. From our perspective, we’re working to convert users to the cloud to reduce the footprint. Still, many want to maintain that on-prem segment.

We use the UiPath Academy courses. Since the beginning of my career, I’ve used it. Whenever there are new products that are launched, they will release certain courses for training purposes. I've gone through training at the Academy. I found a certified trainer also to provide training. Overall, having the training available really helps new people who want to kick-start their careers using the app.

They've also implemented community collaboration. If someone from the community has developed something, they will add training based on the community. The user has larger visual data now, compared to what happened previously.

The solution has allowed us to manage digital transformation and reduce the cost around it. Automation really helps boost digital transformation. We've seen cost reduction around resource use and the cost of operations as well. 

We've been able to reduce human error using UiPath. Of course, it depends on the people developing it. However, as long as the people have good implementation experience, we can really minimize errors.

It's helped free up employee time. However, it is not a major amount across every project. Comparatively, it can save a number of hours versus manual labor. 

We have saved money and that's calculated on the number of hours saved in terms of man hours. We haven't cut staff; they are now working on different tasks instead.  

We've used AI functionality. On a real-time basis, we haven't seen many benefits from the AI center. It's not cost-effective to run models on it as of now. We haven't been able to automate more processes. Some projects don't require AI at all. If it gets more cost-effective and has more use cases, that might change. 

The tool continuously redefines itself. They release three major versions every year and target one major feature once a year, like AI, et cetera. However, there are a few features at an early stage and not quite mature yet.

The initial tools are good enough compared to other vendors, however, they are still refining and need to change a lot of things, especially in the AI center, which is not that flexible when it comes to deployment. This is the same for UiPath apps. In most cases, nobody wants to invest a lot of money in attended bots. They need to work on that.

We'd like to see them work towards more stable outcomes to minimize hiccups. 

I've been using the solution for more than six years. I started in 2017.

Previously, we haven't noticed stability issues. In the past year, we have noted issues with stability. There have been some hiccups. 

The scalability depends on the way a company implements it. From a cloud perspective, the scalability is good. That said, the flexibility is there to scale.

We've had issues in the past where products were not working as expected and we've reached out to support. The experience has been mixed. Sometimes it is good. Sometimes solutions are delayed. 

Neutral

I did not use a different solution previously. However, I have used Automation Anywhere, Power Automate, recently, and also Intellibot and Blue Prism.

Power Automate is still quite young. There are still items missing as it's new. 

UiPath excels in the Orchestrator. The flexibility is great as well.

We've worked with both cloud and on-prem deployments. However, people seem to prefer on-prem. Almost all of our clients are maintaining their own cloud and then running UiPath into the cloud from on-prem.

I was involved with the deployment. The setup is straightforward. For the governance and audit security principles, we do need to add in a bit more. We might add, for example, a CI/CD pipeline. 

We tend to have three to five people, part of the support team, to help with the deployment.

There is some maintenance required. We need to monitor our VMs and understand if the robot is failing and if so what is the root cause. We have an interior support team for maintenance services.  

We did not use an outside vendor for the setup. Only people in the department are allowed to handle the deployments due to compliance. 

We cannot calculate an overall ROI. However, if something isn't getting 150% or more, people tend to not want to implement it. So far, we've seen a very good ROI. 

The costs have gone up recently. The pricing seems to be a bit higher for the end user. 

We are UiPath partners. 

I'd rate the solution seven out of ten. The most recent tools are not as impressive compared to what is happening in the market. 

As long as others don't need additional tools like Apps or document understanding, I'd recommend it. There are a lot of features and functionality to try. However, if you need document understanding and apps, I'd advise users to look at their use case, do a POC, and figure out if it's a perfect fit. 

From the perspective of pure automation, UiPath is excellent. However, if a company is looking for AI functionality, they really need to see what else is out there and what is best for them. 

We primarily work with banking clients at a high level, automating solution points, nodes, and bot processes to reduce demand. For example, if a task was previously performed by a hundred people, we have now limited it to around five to ten people by implementing automation to closely monitor the bots in real-time to ensure their effectiveness.

Building automation using UiPath is easy and in most cases can be done with a single click. There is no need to write coding. We can insert and delete columns or remove duplicate frames easily. 

We have already implemented a couple of solutions, one of which is a maintenance automation database. The users of the database want to send emails with attached files and other artifacts, and previously this was done manually. Each day, up to 300-500 items were manually processed by 50-60 people who would navigate to a separate application, search for the file, upload it, and send the email. This was a tedious task and accuracy and reliability were questionable, requiring manual verification. This process was repeated monthly for around 10,000-12,000 items, taking around 25-30 days to complete. We automated this process and provided a high-level solution initially, which was later built, bought, and deployed. The bot we created is capable of processing 900-950 items per day, meaning that all 10,000 items can be processed within eight to ten days. This reduces the processing time by one-third and the cost from 100 to around 12 months, as we only need three to four rotational shifts to monitor the bot. Sometimes the bot may disconnect or encounter issues beyond our control, but we address these promptly to reinstate the process. This is the work we are doing in our organization.

End-to-end automation is a crucial aspect of completing tasks within the specified time frame. Clients do not want to wait for extended periods, such as a month or two, and prefer to see progress at least one-third or one-fourth of the way through. This ensures that clients are not preoccupied with a single task and can focus on improving their business while also increasing accuracy. UiPath aims to provide clients with a high return on investment from both the software build and business development perspectives. This is achieved by delivering effective solutions that meet clients' needs.

We are satisfied with UiPath's community. Occasionally, we encounter some queries or doubts, such as whether we should use a particular feature or MAC code, or whether we can use a certain file. While we cannot always rely on direct support for such minor issues, we found that the UiPath community can be a helpful resource. We search for similar issues that other users may have faced and posted about, and we often find solutions to our questions in a timely manner. Overall, we find the UiPath community to be effective and useful.

UiPath has helped our client reduce their on-premises footprint. This decision is purely based on the client's interests and has nothing to do with our personal or company interests. Generally, clients prefer cloud integration as they want their systems to be up and running 99.9 percent of the time. However, sometimes they may opt for on-premises solutions based on the CDRT of a particular application, which refers to the sensitivity of the data involved. We have some limited automation that deals with sensitive information, such as credit-related automation, which the client cannot access. In such cases, clients may prefer an on-premises solution, but overall, cloud integration is becoming more important.

With the implementation of AI, we can utilize UiPath for automation, which is more dependable.

UiPath reduces the cost of digital transformation.

Our clients are highly satisfied with the nearly 99 percent reduction in human error achieved through the use of UiPath. This includes both individual and team errors. However, during the development phase, some human input was necessary to create rules for the bot to follow. Any potential issues were identified and resolved during testing by our IT and testing teams. Overall, our clients are pleased with the system's reliability and performance.

The architecture of UiPath is a unique feature compared to other solutions. 

The ease of integration is a valuable feature.

Debugging files is easy to do using UiPath.

Some of our customers have experienced performance issues after the latest update.

The licensing cost is high and has room for improvement.

Some of the APA integrations are complicated and have room for improvement.

I have been using UiPath for four years.

In general, UiPath is a stable platform. However, the performance tends to slow down frequently after updates.

UiPath is scalable.

The technical support and documentation are good.

Positive

In 2017 and 2018, we utilized Blue Prism in the preliminary stage. However, we subsequently discovered that it was not appropriate for our clients due to its intricate architecture and high cost compared to UiPath. UiPath, on the other hand, offers a more user-friendly experience by integrating everything into a single platform.

The initial setup can be described as neither straightforward nor complex. I give the initial setup a five out of ten. We experience smooth operation once we finish setting up and deploying. If a person has three to four years of experience and is familiar with all the necessary processes for deployment, I believe that only one or two people, excluding the developer and tester, are needed to deploy the entire package to the host. Sometimes even just one person can handle the task, but we can assume two people will be sufficient. They will be deploying the product on the cloud, as there is a single package that has been moved from the latest enrollment.

We implement UiPath for our customers.

UiPath has been instrumental in saving our customers money, which is the primary reason why they have adopted it. Instead of using the traditional method, UiPath's automation has streamlined processes for over 10,000 products, leading to a reduction in manpower by almost 90 percent. This has significantly decreased the turnaround time from 28 days to 12 days, making clients exceedingly satisfied and unwilling to risk their business due to potential delays. As a result, UiPath has provided us with a tenfold return on investment.

The licensing cost is high.

I give UiPath a nine out of ten.

UiPath does not require maintenance, however, it does require a person to monitor the bot and ensure that it is functioning properly.

UiPath's architecture is simple and straightforward. I recommend the solution.