UiPath Reviews

The solution is primarily used for invoice processing in combination with intelligent data captures. It's used for anything to do with lots of finance processes. Typically they go into lots of HR processes as well. They're the two main business functions that we work in.

Orchestrator has valuable scheduling and being able to run things on demand and dynamically as well allocating the transaction, and the studio are good features. Nothing stands out in particular. Everything's kind of equal, it just depends on the task you need to complete.

With an unattended robot, you can schedule it and have it running autonomously.

The solution is quick and easy to implement. It's fairly easy, and it means clients don't have to get IT involved. If you get IT involved in anything there's always blockers and there are always other priorities. 

They should expand on workflow type items and take another step up from the long-running workflows to offer more visibility of business processes within Orchestrator.

The solution needs a better integration team, different versions of Orchestrator, and to make it easier to identify problems with versions, as well as to be able to fix those kinds of problems. It's hard if you don't keep up to date all the time as well, for example, to go from 2018 to 2019 versions. It's quite a big jump considering activities and things like that.

I'd rate the stability five out of five.

When we were using technical support we were typically going directly to some people we knew in UiPath because we knew them very well. We haven't had that many instances that we needed to use the help though.

In terms of ease of setup, I would rate the solution four out of five. From an IT perspective, it's pretty simple, but from a non-technical perspective, I think people will struggle.

They've brought us Studio X which is starting to increase that to a five out of five. From a business user perspective a lot of the sales teams will sell it as a very easy to mend product which isn't particularly helpful because when you go into a customer environment and you have to build via a complex process and then integrate it with IT and all of the business systems then obviously it's not a five minute job. It's not overly complicated but can take three to four weeks for some processes to be implemented successfully.

From the time the UiPath license is purchased to implementing it virtually takes about three weeks.

ROI depends on the process. Some customers are using their people badly and they literally have a person doing the job of processing invoices all day long. It's very quick to realize their ROI because it's a 30-40 thousand pound salary that they get to replace very, very quickly. More commonly, on a big project, it takes 6 to 12 months to get to an ROI. Even if you are just breaking even, in a year or two you'll start to get an ROI.

There's information online. There's actually a section where you can go through training online for licensing. There's some documentation available as well from the UiPath sales team. You can just ask them.

I've already struggled with licensing a little bit. It's never been super clear because you have the notion of a mode lock and concurrent users and things like that depending on whether you want it on one machine or whether you want the licenses to be able to float around different users. The wording around it can be improved. They communicate in a simpler way.

Usually, the client looks at UiPath, Automation Anywhere, Blue Prism, and sometimes other smaller competitors but that's quite rare.

We use Orchestrator, Studio, and unattended and attended robotics. We typically use more unattended than attended generally. Increasingly we're using attended robots. We use Orchestrator but at 1:1 per client, and Studio for development.

For the larger clients, they still go on-prem, but mid-tier customers start to use the cloud solution.

We try to encourage clients not to run automation within virtual environments like Citrix. UiPath does work through Citrix but it's only if clients really don't have control of that environment. We have done it, but where possible we always ask clients to install either the robot on the local machine or to install the major Citrix extension. By running within virtual premises everything's a little bit more or less stable so you have to add more checks, which means the development time takes a bit longer; and the data coming out is a little bit less reliable. But with the Citrix extension, everything has become a lot easier.

I used a web tool for the UiPath Academy RPA training. I did a lot of the training before there was an Academy, and then when it came out I did the certification. We always put our team through every stage of the training. I'd rate the Academy four out of five. It's easy to follow and get through. The only thing that's lacking a little bit is, it's just that you can't do 2 weeks worth of training and then become an expert. Another thing is that there is a further certification which is an advanced developer certificate which needs product experience as well, and for me, there's not been enough distinction between the 2-week online training vs that proper diploma. There's always some confusion, when people say, "Oh yeah, we've got this", many people say it doesn't mean as much as it could, or other software companies have a better distinction between levels of certification experience. They need to offer a solution architect type certification for someone who knows the infrastructure really well and can prove it. There needs to be a proper qualification for that.

In terms of reducing human error with the solution, I've always been an advocate of the software benefit that comes out of automation. AFT savings are great but I think a lot the other benefits include less mundane work being done, fewer errors, better compliance, better visibility. One of the things that hasn't been exploited that well is the additional data that you get from automation. Where humans previously were just doing a job, for example, we automate a lot of processes.

I'd rate the solution ten out of ten.

Primary use case is to find the highest value add processes and automate them to allow people to work on other things, which are of higher value and more strategic.

I currently have a team of about 15 people on my team, as a central team. We are at 35 licenses, so we have about 35 developers across the company.

We are still in the process of maturing to the point where people think about RPA first. We're still running around looking for the processes, teaching and helping people to get there. Our culture shift hasn't happened yet.

The solutions has meet our expectations, even a bit more than that.

• Rapid development: If we can develop something in four weeks, then see value back, that is big for us.
• The quick delivery is good.
• The solution is easy to use.

Managing the infrastructure UiPath is running on is a lot harder than it seems. In the app development world, there's things called Docker containers that sort of help you containerize what your thing is running on, then it is in code. If we could get that, it would go a long way. Otherwise, I will have trouble scaling, because every time I scale, it's another manual setup of the infrastructure. I could automate that too, but the right solution is to have this working in containers, not a bot running around getting rid of pop-ups, and installing and uninstalling Chrome.

Working at an enterprise is harder, because we have security concerns, infrastructure, and governance. So, how do you create these virtual users? Because now someone has to own the credentials, but that's an anonymous user who has access to the credentials, and they have access to systems. All of this stuff is hard.

The stability is not that good yet for whatever reasons. We have a lot of safety critical things that have to be 99.999% availability, so we're struggling a little bit with those. For the non-critical processes, it does a great job.

As a product, UiPath is very scalable. UiPath has to run on some infrastructure, and that infrastructure and security is not scalable yet. I'm not sure what the best practices are to avoid that. 

How do you leverage a scalable infrastructures? Let's say a Windows Server 2016 version, because I know UiPath supports it. However, in an enterprise environment, there are security concerns when I have anonymous users with internet access and interactive logins to a Windows Server. As a matter of fact, my security team says, "No." 

In these areas, there is a lot of opportunity. Because, in reality, this is what is keeping me from scaling. I have the business cases. My business users want it. I have the development talent to do it. My issue is with the infrastructure. 

Their customer support is very responsive. Sometimes it can be hard to communicate, because we are going back and forth in a forum type of environment. After three back-and-forths, it should just be a phone call. 

We put everyone through the UiPath Academy RPA training courses: The foundation and advanced framework. Some people struggle with the questions being asked which aren't on the videos. 

The advanced framework is a difficult course. People take it and they don't get the concepts yet, so it needs to be thought through again. 

We haven't actualized the value. We save people time, but then they're doing something else, and you have to quantify that into the value, which gets really grey and hard to do. As far as a head count reduction, we haven't done any of that.

The performance benefits are good. Everyone is happy. When the thing is working and it's working great, they love it because we are getting value.

There is a lot of focus on new features going forward, integrating more with AI, and that's great.

Get started using the product yesterday. You're already too late.

The use cases for UiPath depend on the specific requirements of each department within an organization. We typically meet with small groups of employees to identify potential automation opportunities within their departments. If a use case is suitable for automation, we develop the feature and build the bot for the customer.

UiPath integrates seamlessly with our existing products. Leveraging its AI capabilities, we're identifying new use cases. Additionally, UiPath offers a "bring your own model" approach, allowing us to utilize machine learning models from other vendors if needed.

UiPath enables end-to-end automation.

As a team of six developers, we rely heavily on the UiPath user community for answers to our questions.

UiPath helps us significantly reduce our on-premises footprint. It provides an automated touchless environment that we use in the administration and finance departments to automate a portion of our business processes.

We incorporate UiPath Academy courses into our developer training program to ensure they achieve specific certifications. For instance, all developers must obtain the professional UiPath certification. Each year, we prioritize which modules to target based on relevant use cases.

We use AI functionality in our automation. Communication mining and task mining are AI components of UiPath.

UiPath helps speed up and reduce the cost of digital transformation.

It helps reduce human error and frees  up our staff time to focus on other tasks.

UiPath has helped save us costs overall.

The biggest advantage of UiPath is its user-friendly environment. Unlike Azure and Blue Prism, UiPath offers a robust orchestration platform that allows central management of our entire RPA ecosystem from a single orchestrator. Additionally, UiPath excels in automating web applications.

UiPath provides a comprehensive suite of solutions for robotic process automation. Beyond the core UiPath Studio for building robots, they offer a range of AI-powered products such as communication mining, task mining, and the Automation Cloud. These solutions seamlessly integrate within a unified environment.

The pricing is high and has room for improvement.

I find UiPath's development environment to be challenging. Ideally, I'd prefer a more user-friendly approach like Blue Prism's, which utilizes a building block concept.

I have been using UiPath for 4 years.

I would rate the stability of UiPath 8  out of 10.

I would rate the scalability of UiPath 9 out of 10.

The technical support is good.

Positive

I have used Kofax but UiPath is far ahead of it.

The initial deployment is straightforward. Deploying bots using UiPath is easy.

We used external consultants.

UiPath is priced high.

I would rate UiPath 8 out of 10.

I recommend UiPath to others.

We have a lot of use cases for UiPath including automation of processes and reconciliation.

Building automation using UiPath is easy.

It helps our operational efficiency by saving time and reducing costs. Manually processes that take an hour can be done in five minutes using UiPath.

The most beneficial feature of UiPath for our workflows is the seamless database connectivity.

UiPath facilitates end-to-end automation for well-defined processes. This eliminates interruptions caused by manual steps within the workflow.

The UiPath User Community is large. There is a lot of interaction and sharing making it easy for us to find answers to any issues we may have.

The biggest benefits we have seen using UiPath are the cost and time savings.

It has helped save around ten percent of costs.

The UiPath Academy courses are great. They have a lot of helpful courses.

UiPath has reduced human error by 70 percent.

UiPath excels at integrating with a wide variety of systems, including on-premises systems, legacy systems, and web pages.

The high cost of UiPath licensing significantly reduces the value we get from the solution. A large portion of the cost savings we achieve are negated by the licensing fees.

I have been using UiPath for four years.

I would rate the stability of Uipath eight out of ten.

I would rate the scalability of Uipath eight out of ten.

The technical support is great with the premium service for enterprise-level clients.

Positive

I'm certified in Automation Anywhere and currently use Microsoft Power Automate. However, UiPath seems better suited for enterprise-level automation. Unlike Power Automate, UiPath is system-agnostic. It can connect to any system, regardless of platform, making it highly versatile. On the other hand, Microsoft Power Automate prioritizes integration with other Microsoft products. Connecting legacy systems with Power Automate often requires purchasing premium connectors and potentially hiring an expert for configuration.

The deployment took around two weeks to complete.

We engaged Deloitte as our consulting firm for the UiPath implementation. While we handled a significant portion of the on-premises work ourselves, their team provided some technical assistance. Overall, I would rate their services a six out of ten.

UiPath promises a 50 percent reduction in operational costs, but the high licensing fees may consume most of those savings.

I would rate the cost of UiPath eight out of ten with ten being the most expensive.

I would rate UiPath eight out of ten.

We have around 15 users that work with UiPath for the attended bots.

UiPath Orchestrator requires regular maintenance and updates.

I recommend UiPath. The only negative area of UiPath is the licensing fees. 

We use UiPath for marketing, accounting, and sales.

The solution has helped us save time. 

I like the automation capabilities. I particularly like Autopilot and documentation.

We don't currently use AI Center or process mining, but we want to learn more about these features.

The support team could be more responsive and helpful.

I have been using UiPath for one year. 

I would give the stability of UiPath a six out of ten. I've experienced some issues with it in the past.

I would rate the scalability a six out of ten.

I have had to contact the support team on a few occasions. It was a good experience. But the solution could be better with its support team.

Positive

We switched to UiPath because it's a better fit for enterprise companies like ours.

It might not be a good fit for smaller companies. It's a bit expensive for small companies, but it's worth the money for larger companies.

Overall, I would rate the solution an eight out of ten. 

UiPath is an RPA solution that is very easy to use and local. It's a good choice for companies that are new to RPA or have limited resources for training.

We work with the government on HR-related data and banking reconciliation. We use the solution in the insurance industry for claims management.

We use the product in different use cases. We use it for automating repetitive tasks, email and document parsing, and posting data from different systems to centralized systems. In most cases, we use it to compare different Excel sheets for reconciliation and updating the master system.

The tool helps us to envision the automation processes and gives us an edge in offering our solutions to the customer. UiPath keeps innovating new technologies. It also localizes technologies like OCR for extracting data from documents to the regional market. The reporting tools are fantastic. It also helps us calculate ROI and manage bugs.

UiPath Document Understanding and Task Mining are valuable features. I am satisfied with the product overall.

Saudi has two calendars. UiPath does not support the Hijri date. They should add it in future releases. We also face regular issues while parsing from right to left and left to right. The Arabic language is not related to the platform. We have Arabic scripts which are sometimes difficult to understand. Also, the license is complicated.

The add-ons are not well documented. When we offer and pitch to the customer, sometimes we get confused about which one to offer based on the third-party tools. The solution must focus on microservices and web-based platform building. It would be fantastic if they could produce web applications connected automatically to UiPath.

OutSystems is a low-code platform for building web-based and mobile applications. If such features are available in UiPath, it will eliminate the need to integrate with different applications. We can directly build applications using UiPath.

I have been using the solution for the last four or five years.

The product is very stable. When we deploy it in the cloud, there is no need for maintenance. UiPath manages everything. Maintenance of the configuration has to be done by us.

The solution is scalable.

When we need a technical team member's support, they join the call and try to guide us. I rate the technical support a seven or eight out of ten.

Neutral

I have worked with Automation Anywhere. It is a good solution but not on par with UiPath. Automation Anywhere has a lot of features, which is very nice. However, UiPath exceeds our expectations.

UiPath has better support, resources, and scalability. UiPath provides very good vendor support. Automation Anywhere allowed users to download preconfigured processes already deployed elsewhere so that we could just fine-tune and use them.

The product can be deployed both on-premise and on the cloud. I worked as a solution architect. So, I get involved in the conversation if there is any conflict in the deliverables. The tool is easy to deploy. The time taken for deployment depends on the complexity of the processes. It takes two to four weeks for simple processes. For complex processes, it takes six to ten weeks for deployment. After the project's completion, our engineers are on standby to resolve any issues on the project's go-live date.

We focus on high-value solutions and look at the repetitive processes we can use. The HR initiative we did is on-demand in our region due to the regulations. We can develop the process once and deploy it multiple times with zero or minimal adjustments. We focus on the high return to the organizations, the shortest ROI, and the highest value to the business so that the customer would realize the importance of such technologies. When we build trust with the customer, we have very big upsell opportunities and referrals from them.

We need one or two people to deploy the product for a small project. For large projects, we need a team of six or seven. Our team has 10 to 15 people, including developers, solution architects, and support personnel. The tool requires maintenance. Our support people are responsible for different services. Around 10% of the resources in our company are involved in maintenance.

UiPath gives pretty good discounts.

The ease of building automation using the product is fantastic. The product speeds up and reduces the cost of digital transformation. I haven't seen many major upgrades to the customer's infrastructure or applications. I design and modernize the processes. If we can’t extract the data from databases, the customer will put that data in a flat file or Excel sheet and add it to a folder. We pick them up and do the processing.

We are not supposed to touch the core system in the banking industry. So we may get it with APIs. Sometimes, APIs are not available when we do the implementation. It takes some time for the banks to build those APIs. UiPath is equipped with different integration tools, whether it is native or not.

The solution has helped to minimize our on-premise footprint. It is very important to many of our customers. To minimize the cost and provide more streamlined processes across different customers, we have created a shared pool Orchestrator to connect multiple customers to the same Orchestrator. They pretty much share the same processes, but they have different system endpoints. We can clone the processes and modify the endpoint interactions and input data. Sometimes, they use flat files. We change the configuration minimally. The rest of the processes are cloned, enhanced, and supported.

The solution enables us to implement end-to-end automation. We can automate end-to-end based on the scope, expenses, and processes. The implementation could be lengthy or short, based on the processes involved. End-to-end automation provides an edge to us as a consulting company to provide our customers with very advanced automation tools. We have different services and products that we can integrate UiPath with.

We have a content management system. When we use Document Understanding, we relieve the users from indexing documents. UiPath would do the indexing using Document Understanding and archived document repositories. We sometimes do integrations with archives, too. It depends on the context of the implementation. Sometimes, we can automate 60% of the process because some are not UiPath-targeted processes, but we can automate the other process with other systems.

We do not use AI much. We rely on Document Understanding, which is part of AI. In the next couple of years, because of AI's popularity, I believe UiPath will provide more features and enhancements related to AI. The tool has freed up employee time by 70 to 80%. UiPath has saved costs for our organization.

A couple of weeks ago, we had a case about HR contracts in the Ministry of Labour in Saudi. By the end of this year, they want to digitize their contracts and link them to their official portal, where employee contracts are issued. They currently rely on Excel sheets to do the entry. UiPath processes that we support have proven that there are zero percent errors in them compared to human data entry errors.

The as-is process was that an HR personnel must log in to the platform and do the data entry so the contract would be issued and sent to the employee. The HR personnel would interact with four or five pages and provide data like employee ID, mobile number, date of birth, position, salary, and increments. If there is an error in the data, it has a negative impact on the company. It's an official contract that is issued to the employee. If there are any discrepancies, they would have to rectify the whole process again. Besides, it would affect the company's reputation in the market.

For example, if the HR personnel enters 50,000 instead of 5,000, the employee can claim that money. To avoid this, companies can export the HR master data into Excel sheets and put it in a folder. We can program UiPath to pick all the information and paste it into the Ministry of Labour portal. We can verify the data, do a quality check, and post it to the system. This process used to take three to five days to finish, along with an error margin. With the help of UiPath, we shorten the time by 80% with zero error margin.

We have subscribed to UiPath Academy. All our engineers are certified in different UiPath certifications. I am a solution architect. I have done a lot of courses and certifications. In addition to the certification courses, UiPath Academy provides us with resources, information, built-in demos, and process standards. We deal with all the stakeholders in the customers' company.

The product must empower localization. People who want to use UiPath must ensure that the processes they are targeting to automate are fulfilling the conditions for automation. Sometimes, a customer would expect to automate everything. We need to ensure the processes we are targeting to automate are repetitive. We also need highly skilled people to manage the automation. We must automate the high-value processes of the organization to see the results and recognize the return on investment immediately.

Overall, I rate the product an eight out of ten.

I'm using the solution for web applications and for integration.

The solution has improved our organization by improving processes, including documentation processes. We're able to increase our capabilities. We can use it to help us with large projects. Over the years, it's helped put less pressure on the server.

The integration services are quite effective. There are so many integration partners available. For example, we can use the solution with Jira.

It is easy to build automations. We use it to automate processes. We can use the product to automate good causes like sustainable production. However, we work more with web processes as opposed to good causes.

We do use it for end-to-end automation. We can ingest documentation, do a development phase and make our application. It's important to have this end-to-end capability. It helps us gain more knowledge and control.

The user community is definitely useful. If you have any issues or need something explained, you can use the community and gain more knowledge. We can share our knowledge as well. It helps clarify. It helps us interact with other humans to gain insights. 

It's helped lower our on-premises footprint. It's important to us to be able to reduce the on-prem footprint. It saves us space. It's helping us future-proof. It helps reduce limitations.

I've used the UiPath Academy courses. We can learn from ourselves, however, it does help. While we don't completely gain knowledge from the Academy, the solution requires users to go through a learning curve. It can show you the basics, and you need to go further by experimenting. I haven't used Academy courses in the last few weeks. It really does help with integrating services and understanding that aspect of the solution, however.

We plan on leveraging AI functionality. We haven't used it yet. 

It is helping with digital transformation. We can leverage architecture and different platforms much more efficiently. There are a lot of tools and upgrade versions that we need to go through right now. As we continue digital transformation, it will help make our processes more convenient and make tools easier to use.

It's reduced human error. However, the way our documentation is created, we won't be able to completely remove human interactions in the documents and can't remove human error completely.

The product has been able to free up employee time. We can build and complete a process very fast. 

We've noted cost savings when using the solution. We've been able to reduce licenses or move to community licensing.

A lot of implementation is done by UiPath, however, there are parts of the studio we've had issues with. We'd like the upgrades to be a bit easier and more flexible.

I've been using the solution for three years. 

The solution is stable. 

We have three people using the solution in our organization. 

The solution is scalable. We have a lot of applications and different scenarios. We can definitely scale as needed. 

If we have a lot of complications we can get support to troubleshoot. They have been helpful overall. 

Positive

We've also used Blue Prism and Power Automate. 

We find UiPath is easier to build on with drag-and-drop functionality.

Implementing the cloud version of the product is easy. Deployment is simple. However, it depends on your environment.

It's helpful to have some knowledge of UiPath. You only need two to three people to maintain the solution. If it's the first time setting it up, it may require more people.   

We do the deployment ourselves. 

I have witnessed an ROI. We've noted cost savings after implementations. 

The pricing can be a bit high. For single attempts at automation, it may be too pricey for a normal person. If you are doing a lot of automation, it's more affordable. 

I'm an end-user.

I'd recommend that users implement the solution. It's important to implement it correctly in the organization, however. The technology is far easier to use than other technologies in terms of reducing manual interventions in processes.

I would rate the solution ten out of ten.

We utilize UiPath to manage workflows and deploy application solutions into our customers' environments. UiPath simplifies various business tasks, such as automating applications, Excel, and segregating data.

We deploy UiPath both on-premises and in the cloud depending on the customer requirements.

Building automation with UiPath is straightforward. Even individuals with limited technical proficiency can utilize UiPath.

We implemented UiPath for one of our partners. They previously required human intervention to manually manipulate data in a 17,000-column Excel spreadsheet for monthly reporting, which used to take one hour. By employing UiPath and incorporating a Python script into the process, we automated the Excel spreadsheet. As a result, the task now only takes three minutes. This automation saved the organization time and money, increased the accuracy of its data, and allowed its employees to focus on more value-added work.

UiPath enables us to implement end-to-end automation. I have a client in Malaysia, and I am from Vietnam. I visited the client on-site for two weeks. They are in the manufacturing industry, and my purpose was to gather information about their automation requirements since they had never utilized automation before. I managed to assist them in standardizing their processes by offering advice on how to implement the solution. I collected the end-user requirements, which were then used to create the necessary documentation. Once the document got approved, the developer and I developed the bot and subjected it to UAT before obtaining final approval for its production release.

The UiPath User Community is wonderful. While many RPAs have their own communities, none compare to UiPath's. The community edition of UiPath boasts a substantial user base, with expansive groups across various social media platforms. When I first started using UiPath, I would always turn to the user community whenever I encountered an issue. I noticed that others had already asked the same questions and received answers, which was quite convenient for me.

Everyone associated with UiPath usually completes at least their first year of Academy courses to acquire a fundamental understanding of RPA and the platform's functioning. This knowledge is crucial for facilitating the easiest possible approach to automation. I genuinely appreciate all the videos from each course. Every video contains valuable information, and I never skip any of them. In the beginning, the Academy was a great help to me.

UiPath helps reduce the cost of our digital transformation. One of our large financial industry clients mentioned that where they used to require 13,000 employees, they are now only using 6,000 to complete the same work through digital transformation.

UiPath assists in eliminating human errors. Numerous tasks performed by humans each day involve typing in information. Humans can make mistakes due to factors such as fatigue, mood, or feeling unwell. However, automated processes are not susceptible to these issues.

UiPath can contribute to cost savings for an organization, contingent upon the organization's size and the quantity of tasks being automated relative to the number of employees presently engaged in performing those tasks. On average, UiPath has the potential to reduce costs by approximately 30 percent.

The most valuable feature is the ability to view my own activity and customize it on the platform.

We cannot utilize the UiPath community edition license to operate any bots that we have created using that version in an enterprise environment. This is because we are obligated to employ UiPath Studio, which necessitates a distinct license for professional use.

I have been using UiPath for two years.

UiPath is the most stable platform.

UiPath is scalable.

I previously used Power Automate before switching to UiPath which is an out-of-the-box solution.

The initial setup is straightforward. We just need to run the orchestrator and the packet. I can complete the deployments myself based on the documents.

I would rate UiPath nine out of ten.

UiPath requires proper maintenance which is outlined in the user manual.