UiPath Reviews

We are on-prem within the insurance industry. Our use cases are in auto reports and micro use cases within that.

The biggest benefit we see from UiPath is the overall platform. It's not only the functionalities. As we started tying that all together in the platform view, with the orchestration forms and the workflow function, it'll be key, because it's been around in the industry for 20 years, but hasn't been tied to everything. 

It saves us costs but that's only one part of it. We are looking at it in terms of employee centricity, customer centricity, reducing the risk, and improving the accuracy. There's a multitude of factors that we are looking at.

We have seen a reduction in human error using UiPath. We are an audit firm at heart. We do a lot of audit and tax work, which is all related. Within use cases in those spaces, we see a change in terms of accuracy. It eliminates manual errors. Instead of just looking at 20% or 30% of the big picture, you can look at 100 of it because it's automated. 

The most valuable feature is the fluidity of the products. When I want to use RPA, I can use RPA. When I want to do process mining, I can do process mining. Those are the two top that I typically use it for. 

Building automations is easy. It's drag and drop. If you are a developer and want the full functionality, you can actually dive into it at a little bit more of an API level.

We use the Academy. I am the training and certification lead for our UI group of 200 practitioners. It's probably the only group in your partner community that's 100% certified. We are tied in into your training and certification piece and we are using and reusing the licenses to make sure that we are pushing out the updates from the platform through the training store.

Our training and certification programs are still gaining maturity. We recently signed the USN Certification with UiPath, which gives us access to brochures and AP credits. It makes it a little bit more formal because the process was there, but it was very informal. We were exchanging emails, but now it's tied together with the workflow. It's getting there. 

The breadth of the courses is the most valuable aspect of the Academy. This is my third year doing this. There has been an increase in courses being offered. 

The path forward is probably to tie this all together in a platform and look at the workflow automation. At this point, we are doing snapshot automation, point solution, and staff automations. The term RPA itself is a misnomer, it never was a robotic process, it was robotic task automation. We are automating tasks and the way to get away from that is to look at process level automation end-to-end. That won't be done with RPA tools, it has to be with the workflow tools. How do we tie in and how do we tie into, either the orchestration function or decisioning functions? They will tie into a broader transformation initiative. It'll be dual-edged.

I have been using UiPath for two years. 

The stability has improved in the last two years. As they push more functionality on that and go more cloud-centric, I think it will be much more stable. We just got through an issue yesterday, but it was resolved quickly. We knew what to do. We could figure out the root cause. 

Scalability has come a long way. UiPath is probably the leader in this, but as we look at broader solutions and a process-centric automation suite, we also have a long way to go forward. We are at a midpoint in the journey. It's on UiPath and the department of community to try to hook that together.

UiPath is our biggest alliance in the automation side for my company and the plan is to increase the usage. There's a commitment from the very top on both sides. We have stepped away from past automation and stepped into the broader use of it and the transformation journey. There have been micro transformation journeys in all sectors, whether it's financial services or outside of that and commercial, national accounts, and the public sector. That's how we're looking to scale and become even bigger in the next few years.

We use Automation Anywhere, Blue Prism, and Pega Robotic Process. Some of it is just down to the differences between what the tools offer. I've used all four of them.

Each solution has its pros, but in terms of speed to market, and improving the quality, the partner network, the product suite, and the product roadmap itself, UiPath is a few years ahead of the rest. That's reflected in the analyst reports.

UiPath is something that people can dive into. My advice would be to take a few courses, everything is available online. It really comes down to people's aptitude and whether they want to get into this. I don't think it's very difficult.

I would rate it a seven out of ten. Purely because there is always room for improvement, but it's on the right track. Product roadmaps and positioning are in the right space.

We have around more than 300 bots that are active right now. All the automation we have is based, basically, on Oracle and Oracle ERP. We have other automation as well, however, for now, I am focusing only on Oracle-based automation.

We have so many other use cases that we want to implement within our organization. We try to look at how we can save time for our employees so that they can spend their time on other valuable things, and not waste their time on unnecessary time-consuming tasks. 

Our employees use Oracle ERP, so they have to process so many invoices at one time and it takes a lot of time to consume a single invoice. I'd estimate it would take at least 5 to 10 minutes. But with the automation, we can process one invoice within a minute, or maybe less in some situations. It saves a lot of time - likely hundreds of hours for each employee. It saves manpower for the company and saves you valuable time for the employees. They don't have to do the same things again and again and waste their time on that.

For example, if they have to download an invoice and process that for some reason. They have to go to some ERP tool, log it onto that first, type in the information, and then download the invoice. It takes a lot of time. They don't have to do this once or twice, it's hundreds of times due to the fact that they're not for the same couple of invoices. Therefore, this is one of the best use cases that we have for now. We are still looking for other future use cases, but for now, this is the one we have.

UiPath is saving employees hours of time and has also been able to dedicate their free time to more valuable tasks.

The most valuable feature of UiPath is the time-saving employees get. It's definitely sometimes complicated for the developers when they are automating. However, from a business point of view, I would say this is one of the best tools that every organization should have, to help save time and work hours.

Sometimes if you are doing the same task, again and again, we do make mistakes. Automating those tasks removes that human error. Also, with those types of tasks, a human gets annoyed very, very soon if they keep doing one thing again and again. With the help of robots, we can fix it. There is no error with the bot. The only error would be if there is an exception if something is wrong. That said, from a business point of view, when I'm working on a bot, I make sure that it is not throwing any errors and making sure that there are no mistakes. From a development point of view, we can always fix that, however, we don't want our bot to have an error on the production level.

The ease of use and building automation using UiPath is pretty straightforward. It's not complicated. Even a person who is non-technical can become a citizen developer and use StudioX to automate some of the tasks that they think are time-consuming for them. Otherwise, from a developer's point of view, I don't find it complicated. Initially, when a user is learning and at the initial stages of learning RPA, it's definitely complicated, however, once you get used to it, it's pretty straightforward. I love working as an RPA developer.

UiPath has saved costs for our company. I don't have any metrics on the spot, however, I would say it's a big amount of saving. Our organization is very happy that we are using UiPath. We have a few complications right now, however, in a few months we'll fix everything. By next year, when everything is all settled down within our team, then we can start looking at exact metrics in terms of cost savings.

Our teams have used the UiPath Academy courses. I have been using UiPath Academy for a long time. I tend to keep on checking what's new at the Academy. If something new is there, I always try to learn it as soon as possible. If somebody were to ask me "How can we learn UiPath?" The first answer I’d give them is, "Just go to UiPath Academy and follow the learning path over there." That's what I always recommend to any new person.

UiPath Academy courses have positively affected the process of getting employees up to speed in UiPath. It’s helping employees and companies to learn, and I would say it's a one-stop place for anything related to RPA. You don't have to go to other places. You will find everything at UiPath Academy. Sometimes it doesn't have too much detail on the advanced level of things. However, it provides enough information that you learn by experience. If you need more information, you also have access to the UiPath Forum for that.

The biggest value of the courses is that they definitely save time for someone who wants to learn. I don't have to read a book and I don't have to go to any other place or learn from multiple sources. Everything is in one place and I can just follow the learning path and it's a good education in the tool.

Sometimes we don't see what processes can be automated. When we think that, "Okay, we can do that. It's not so time-consuming," however, we can figure it out with the help of UiPath apps and we likely will use them in the future to automate even more.

In terms of improvements, to be honest, I don't have anything I'd want to be added right now. If I have any problems, UiPath is always there. It's easy to find everything. I don't think anything can be improved. It's going very well. It's working for us.

They could always continue to add new features, however, I don't have anything specific in mind right now.

We have been on UiPath for almost more than a year now within our organization.

I'm satisfied with the stability of UiPath. It's good.

UiPath is always there if you want to scale over UiPath-related items. It is scalable.

In terms of who uses the solution, on my team, it's only me who is an RRP developer. That said, every person in the team knows what UiPath is, and they are joining bots onto the system on a daily basis if they have something to do. In the finance department, there are almost 40 to 50 people using UiPath. It might be more. We have more than 300 bots active right now, and I'm not working on all the bots. We definitely have other developers and other people who are working on it in other divisions within the company. 

We also do have plans to create more bots. We are going to use the UiPath apps in the future to see what kind of automation we can do there as well. for example, the Task Capture is a good tool. We haven't used that yet, however, sometime in the future, I would love to set it up for everyone on my finance team and run that application in the backend so that we can see what processes might be automated.

UiPath support is amazing. We talk with someone on a weekly basis. They suggested we use UiPath technical support as we were having a few technical support issues with UiPath and we couldn't figure it out. When I submitted a ticket at UiPath, they were able to answer within a few hours. At maximum, we would get a response in one day. Not more than that.

They also answer with a solution, and the solution always works. I'm very satisfied with them. We don't have to search on the forum and do our own research. We just submit a ticket and once they get back to us, implement the suggested method and after that, it's all good. I'm really, really satisfied with UiPath's level of technical support.

It's my understanding the company did not use a different RPA tool before UiPath.

That said, there are so many automation tools and I do know a few. There's Blue Prism, Automation Anywhere, and Microsoft has their Power Automate. I'm not familiar with all of them as my focus is only on UiPath for now. I haven't used others. I wouldn't be able to compare them. UiPath does seem to be one step ahead, however, as others do not have a free learning academy the way UiPath has. They do not offer a free trial version initially either. That is the best thing UiPath has done from a business point of view.

I was not present for the initial setup of UiPath.

While I do not have an exact ROI metric, it's my understanding that we have saved way more than the solution costs.

For example, if we are spending, for example, $300,000 on the licenses in a year, and we are definitely saving more than $1 million, or maybe more than that. due to the number of hours that we are saving, it's a huge amount of savings we're receiving. 

The pricing is worth it. It's definitely expensive, however, I wouldn't say it's overpriced. The services that we are getting from those licenses help us to save way more than what we are spending.

My managers were telling me that they were comparing which tool to use before choosing UiPath. While I'm not sure what they were looking at, they said they liked UiPath from the first day and that's why they're sticking with UiPath now.

Maybe in the future, we might switch to the cloud, however, for now, we have an on-prem deployment. We're using the most recent version of the product.

We do not use UiPath's AI functionality in our organization yet. We are not using all the UiPath apps right now.

My advice to potential new users is that the first thing that they should do is they should go to the Academy just to get familiar with the tool and how they can use it. Then, move through to the next steps.

I'd rate the solution at a ten out of ten.

I have worked on two UiPath use cases. The first use case is for the IT Infrastructure team for submitting server requests. They receive a request from a third-party portal through email, and then my bot reads the email and fills in the details in the company portal.

The second use case is the data extraction from Word documents. The team receives Word documents with some important contract information. I extract those paragraphs and put them in the CSV format given by the customer.

We are using UiPath Studio 2020.10.2, and the Orchestrator version is 2019.

I heard about UiPath RPA in December 2019, and I went to the UiPath Academy website and completed their learning plans. Till March 2020, there was free certification, and I completed the free certification and kept on practicing. I showcased my skills to the management in my company, and I got into RPA projects. The certification has helped me in getting good projects. It has also helped me with my work for the use cases. My position is now better as compared to the previous years, and my work is also good. 

They provide end-to-end solutions. They have UiPath Studio for the development, and they have Orchestrator for package deployment. We can also monitor the performance and execution in Orchestrator. All these are helping us in managing end-to-end automation.

All UI automation activities in UiPath Studio and REFramework are useful. UiPath Orchestrator is also valuable. These features help me a lot in my projects. 

UiPath Studio's UI automation activities help me in easily developing automation. It is difficult for RPA developers to write complex code because no one knows everything about all automation areas. For UI automation, it is not mandatory for a developer to know how to write the code for the element on the screen that needs to be clicked or typed into. The UI automation packages of UiPath provide built-in activities, and developers can directly drag and drop and indicate the element on the screen that needs to be clicked or typed into. 

REFramework is a template using which we can prepare quality workflows for the transactional processes. It has very good error handling, retry, and logging mechanisms.

We can monitor robots in Orchestrator. We can check logs, monitor the performance of each robot, and divide robots into different environments. These features are very helpful for me in managing my work. If I have two or three robots on a set of machines and I want to define my process only for these robots, I can add that process into the environment. My process will be executed only on those robots. This is a good functionality.

For every transaction, there is the queue functionality in Orchestrator. I can go to a queue and add each transaction item to the queue. For every transaction, I can check the logs. I can also check their logs based on the jobs executed. We also have triggers, so we can schedule our jobs with the help of triggers. These features are helping me a lot in managing the performance of my robot and understanding how my robot is performing.

They have UiPath Forum where I can ask any questions. Many UiPath Most Valuable Professionals are on that forum, and they help us a lot. We get quick replies. If anyone is having any challenges, they post their challenges on the UiPath Forum. I can go through them, and if they are already solved, I gain knowledge by reading those solutions. If not, I try to answer them. In addition to gaining the knowledge, I'm getting some visibility in the UiPath Forum. All these things have really helped me a lot in increasing my technical level and expertise and getting good work.

UiPath Studio supports three types of workflows: sequence, flowchart, and state machine. Flowchart and state machine are good. Sequences are also good, and they're for linear workflows. However, in a sequence, as we keep on dragging and dropping the reusable components, the size of the screen increases. If we drag and drop the conditional or looping activities on the site, the screen size increases in length and breadth, and it becomes too complex for a developer to navigate between activities. 

All programming languages, such as C, Java, Python, or Visual Basic, have script-level support. So, we can reuse their functions because they support scripting. For example, if we want to use any reusable components, Python has modules, and there is a way to import packages. For complex automations, if we can write a script, it makes it easy to manage and know the line on which we are getting a syntax error or a runtime error and how is the structure. If I want to modify the logic, it makes it easier to know in which block I need to make the changes. So, it is easy to navigate in the program. Instead of the drag-and-drop blocks, UiPath should have support for scripts such as VBScript and PowerShell. It should support scripting even for complex automation.

The user interface for logging should be improved in Orchestrator. Currently, the logs in Orchestrator show how many hours ago the execution is completed, but it doesn't say how much time it took for a particular execution to complete. It just gives you a rough idea that it started three hours or one hour ago. It doesn't tell you exactly when a particular execution started, and at what time, it stopped. To get a clear idea, I need to click one more button and go to the details of the log. I need to check the start time of the first log and the end time of the last log in the same job, and then I need to calculate the difference to know the exact time it took for completing the job. Instead of doing all that, there should be a column that gives me the exact amount of time in minutes and seconds. It will help me in understanding how much time each execution took and what I should do to improve the speed of the execution.

In my current project, there are no intelligent automation requirements, but I have learned it recently. Just today, I completed the UiPath AI Center course. I also have some basic knowledge of machine learning. They're giving us options to use the out-of-the-box models developed by UiPath and their third-party vendors. With our internal data science, we can also develop our models, integrate them through UiPath AI Center, and deploy them. They're giving us an option to use them as a part of our RPA workflows with the help of the UiPath Studio activity called ML Skill. So, it becomes very easy for RPA developers to integrate machine learning models into their automation workflows, which is very nice, but I feel there should be some more improvement. They should give more visibility into how much time a model takes to finish the training and on how many algorithms it is running. They should also give visibility into which algorithm is best suited for my requirement and which algorithm is giving the best results for my requirement. If they can also give such insights in the same UiPath AI Center, it will help me in picking up the correct model and algorithm for my requirements.

When it comes to intelligent automation, machines use machine learning. No machine learning model can reach 100% accuracy or give 100% accurate output, which is a limitation. However, there is a possibility to increase the accuracy by tuning the parameters. So, UiPath should give more visibility into their models, how the pipeline is running in the AI center, and which factors can improve the accuracy of my model. Such insights will be useful for me in improving the accuracy of my intelligent automation.

In December 2019, I started learning UiPath, and I became an RPA developer in November 2020.

Until now, I have seen good uptime. There were no disruptions in data. I've seen the services running properly 99% of the time. Their logging mechanism, job schedules are also running properly in Orchestrator. So, it is a stable environment.

We're getting good support from UiPath. I would rate them 75 out of 100. Most of the time, I get fast and good replies from the support team. Sometimes, I receive late replies, or they don't understand the question properly, and I need to explain multiple times, but they are mostly good. 

I have worked on different IT process automation tools in the past. Their support did not respond as fast as UiPath's support, and they put the tickets in the suspended mode for a long time. They also didn't understand the question a lot of times and took too much time to analyze the issue. 

I also have the advantage of talking to my Infra team because we've deployed it on-premise. They can act as the first level of support and check if there is anything wrong with the on-premise server. If it is related to UiPath functionality, then we raise a ticket with UiPath support.

It was already set up when I moved to this team. I was working in IT process automation, and I moved to the UiPath development team. The setup and licenses of UiPath Orchestrator are managed by our Infra team members. They provided me with the licenses and links to the UiPath Orchestrator. So, I make use of the resources already deployed by my team. I just build and publish the packages to UiPath Orchestrator.

I have not deployed anything in the live environment, so I cannot comment about the return on investment. I've seen my colleagues deploying it, and with the help of data automation use cases, they have reduced around 10 hours per month for each support team. For my use case, we will be able to reduce at least one or two FTE for the support team when it goes live. I'm able to predict this because I have developed and tested many test cases for my use cases.

I only know about the community version. They give us two robots as a part of the community version, and they are enough for my practice and personal automations. For the office work, my Infra team checks the licenses needed for a particular use case, and my management team manages the pricing and licenses. 

Nine times out of ten, I would recommend others to use UiPath. I have also worked on other IT process automation tools, and none of them provides the functionality, support, and community like UiPath. I had conducted a survey on LinkedIn and asked about the RPA tool that people preferred. I got 60% of the votes for UiPath.

From the development perspective, I've seen a lot of improvement in the UiPath services in the last one year. They're giving more out-of-the-box models for the AI Center, and they are also improving their courses. They are also introducing new functionalities such as the orchestration processes in which you can use persistent activities, and your robot can wait for the human task to finish, and then it can continue its job. If they make any enhancements required for our current automation, we will make use of new UiPath functionalities to enhance our automation.

They have released two new versions of their certifications. One is UiPath Associate Certification, and the other one is UiPath RPA Developer Advanced Certification. I have completed the Associate certification. For these certifications, we have learning plans. There is recommended training, and everything is given on the UiPath Certification Program website. We have the option to check their recommended training and do the practices. They also guide us about how to book the exam from the Pearson website. Going through the recommended training and doing the Associate certification has increased my credibility. I've gained more trust in the company. It has changed my career. So, UiPath has played a prominent role in my career.

It can reduce errors by 100% because a machine can give 100% accuracy and work faster than humans. Just like all RPA tools, UiPath can provide 100% automation accuracy for rule-based automation. You also get better speed because machines are faster than humans. When it comes to intelligent automation, machines use machine learning, so there is a limitation. No machine learning model can reach 100% accuracy in automation.

I would rate UiPath an eight out of 10. 

We are a communications company who works with a lot of clients in our country. Now, we started using automation when working with business clients. Many processes were being done manually, e.g., activation of numbers. In order to alleviate the work of our sales team, this process was automated.

I haven't automated any of my work because the queue for processes that need to be automated is large.

My company uses Studio for our developers and StudioX for attended robots.

It is very important that we can scale automations without having to pay attention to the infrastructure. After one year, we have already automated almost 200 processes. Since the number of automated processes was large, a lot of people's time was freed. This solution is very important because we have a large subscriber base in our country, so we have become very efficient.

UiPath enables us to implement end-to-end automation, starting with process analysis, then robot building, and finally monitoring of automation. This is very important to my company because in the future we will have contracts with UiPath to sell licenses and provide the same experience to other companies, helping them automate their process. Therefore, it was very important to implement the entire end-to-end process in our company.

Attended automation has helped to scale RPA benefits in my organization by automating department or role specific processes in sales and HR that require human robot collaboration. This is important to my company. The department who works on automation of internal processes has had a lot of meetings with our employees. They realized that employees could be against their automation processes and sabotage them. This didn't happen, but they have effectively implemented the attended robots for our employees' work by explaining to them that the robots are not a threat to their job. They would only be helping them, allowing employees to do something more important than doing repetitive tasks on their computers.

UiPath has helped reduce human error. We are working with clients where it is very important to provide them their necessary services. We are a telecom company, so we are providing activation of numbers, etc. If people are doing this manually, it can cause inconveniences for our clients, but it might also put the reputation at stake. For example, because when people do it manually, they can send out the wrong invoice. This is a huge reputation risk, because sometimes we are working not only with just a person, but with a business. When we work with other companies, it is important to do things accurately. When the robots do things, there is almost a 100% probability that they won't make any mistakes, like typos.   

The most important feature of automation is it can automatically detect things where people are doing things repetitively and spending a lot of time. So, people can actually do their real tasks, like making decisions and talking to clients. Therefore, people's time, which was busy with doing manual tasks, is free now. They can spend it on more interesting and valuable work where they can apply their valuable skills.

UiPath Academy starts at the very beginning with how to set up and navigate in UiPath. I noticed that the Studio and StudioX are both user-friendly. It is suitable for people of different existing levels of programming skills, even with those with zero background.

The process mining feature is not being used because my company had some difficulties with it.

UiPath could improve integration with other platforms, like the SAP platform. I heard that SAP has their own automation processes in their platform and they are trying to avoid integrations with RPA platforms. Sometimes, that can be difficult. UiPath's room for improvement is having the ability to integrate with as many platforms as possible.

I have been using it for about three weeks. I have been practicing some tasks and just started learning, but I don't have any advanced development skills.

My company has been using it for a year.

We have automated hundreds of processes.

There are about 30 people on our sales team who are using it. The HR team also uses it.

We didn't use another automation before UiPath.

The initial setup is straightforward, based on what I have seen from UiPath Academy. On the platform, there are videos which describe how to set up. You just go to the platform and download the setup package. You have to set it up on your PC, then open the application. Once the application has been opened, you need to sign in with your email. For the first step, you need to add your email to the application, so email is sent automatically to you when you sign in and the signup is complete. Then, you can start using the Studio and StudioX. It is very convenient because both of them are in the same application, like an all in one software. You don't have to set them up separately because everything is in one place. You can just switch between them in settings, which is very easy and straightforward.

We have people studying how to work on UiPath who are developers. Therefore, we have a whole department doing the setup in our company. I don't think that they are asking a third-party to come in and help. 

We freed up a lot of our sales team's time. For example, they can now spend more time with clients. We have successfully implemented attended robots for our sales team. They now spend half the time doing the job which has been automated. This has made our sales team happy. 

It is very costly to implement RPA. However, I think the benefits outweigh the costs over a long-term period.

Building automations is doable. I understand that it is hard. Some processes need to be adjusted to be automated. Even though sometimes it can take time to create processes for automation, it is still possible and useful to apply automation for many processes. 

I didn't have any background in programming previously. I chose the learning plan for beginners in UiPath Academy. It was very convenient that they divided their learning plans for people with different backgrounds, e.g., beginners or developers. The course is very well-structured and concise. It works perfectly for me and I have the ability to study in the solution without any background experience.

Because we managed to successfully implement it in our company, we now want to help other companies to implement their automation processes.

For my country, UiPath is progressive. It is important for people's mindset that they are able to work with robots and understand they are helpful.

A lot of companies in our country refuse to implement it, or they think it is very expensive, and they don't need this thing, but they should definitely go for it.

My biggest lesson was not to be afraid that robots will do my job. I learned that they are very helpful and can save me time that I can spend on something more useful, like obtaining new skills.

I would rate it as eight out of 10 because of its integration limitations with other platforms. It is also expensive.

Most of the automations that we work with are internal to our systems. We are also trying to use it with BPM.

We are reducing people's activities in our organization. For example, there are monthly reports that we have to upload and read, and it was taking a day to do this activity. Then, using UiPath, we can reduce that time to two hours. 

It has helped a lot to minimize our on-prem footprint. This is really important because it minimizes tasks that people work on, including myself.

If you automate with UiPath, you don't have to worry about firing someone who is doing the same process. Instead, you are giving that person more time for analysis for the information that UiPath brings in.

The OCR is something that is really cool. You can work with a lot of systems and use the HTML feature to interact with websites. I really like that it interacts with websites. 

UiPath Portal works great for accessing features.

UiPath provides single sign-on, which is very important, because we don't have to manage a lot of passwords.

It is fast. With UiPath Studio, you can get the passwords and work in it quickly. 

The UiPath Academy is great for learning the solution. It helped us a lot.

We would like to know how to implement the artificial intelligence (AI) feature because we are working on some activities in this area.

The bank knows about UiPath, but not all people consider UiPath something they really trust, which is why there are just two of us working on it full-time. We do teach people about UiPath, but they are not 100 percent involved with it.

The stability is usually really great. However, at this point, we are uploading a new version because the stability is not right. They told us that our version, 18.4.5, is not 100 percent compatible with Orchestrator. Therefore, we don't have the stability that we had before.

The scalability works great for us. It is really fast when we ask for something.

It is really fast at scaling automations. At the beginning, it was slow because we couldn't work the way that we wanted. Now, it scales automation quickly.

We haven't had contact with technical support because UiPath has been working great for us.

This is our first RPA solution.

Before Orchestrator, we worked on an application to manage UiPath because we didn't have Orchestrator two years ago. So, we create our own application to manage UiPath.

It was very easy to set up UiPath the first time. We implemented UiPath with virtual machines, and that didn't affect our costs in a significant way.

The timeframe for setting up a new bot for implementation depends on whether it will be big or small. It might take a day, if it is really easy, or a week.

Getting the idea to have a new bot for the first time is kind of complicated. Once you can explain how it will work or be a solution, then you can just go for it.

I have to be involved in the beginning when implementing a new bot. 

Two people from our bank were involved in the deployment. One person develops the solution and another does the QA.

We worked with a third-party (BDG) to set up UiPath. They were really good.

It has helped a little to reduce our work. Before, we had people working at 6:00 AM because they had to inspect, analyze, or look into the systems for prevention. For example, they had to prevent the systems from going down. Now, with UiPath, that person doesn't have to come early because we get everything in reports from UiPath. So, that person doesn't have to come early anymore. That person now just has to look at the report and see, for example, that UiPath did a fix in the morning. 

The solution really works for its price.

The license cost is the only cost to start a new bot. However, if we want UiPath to do an activity and go through another machine, like Remote Desktop, or application, like Bloomberg, then we have a special license that is an extra cost.

We also evaluated Automation Anywhere, but decided on UiPath, which is friendlier. We also considered that UiPath has its Academy and more documentation.

We are glad UiPath has security because not all the RPA solutions have security.

We are getting into AI now, because we haven't worked with that yet.

Right now, we are 100 percent familiar with Orchestrator.

We didn't have to install a lot of features with this infrastructure. We just download some activities to work with everything, and it works fine. We don't have a lot of infrastructure for using data.

Our first step is getting Orchestrator because we really want to have the entire bank involved in UiPath. The solution is great. It can reduce costs, especially with all that stuff that people do. We have big plans for UiPath going forward.

I would rate this solution as 10 (out of 10).

We are using UiPath Studio, Orchestrator, and attended bots.

We are automating 12 shared services processes. They are from the finance, HR, and procurement areas. These processes are run at a high frequency and are required to be captured on two different platforms. We have implemented this solution to stop entry clerks from having to do the same job twice, on two different platforms.

We run automations in a virtual environment and it is successful. The implementation was fast and we realized the benefits quickly. Currently, we have deployed three processes and we are going to roll out more processes in patches.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Some of these processes have difficult exceptions that had to be handled, which is why we opted for the attended robots.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. The training is rich in content and the material, products, and methodologies are explained well. The concept of automation can be very easily digested by anyone, even if they are non-technical.

From the point that we purchased our UiPath license until we had our first robot was approximately a month and a half. I was not the person doing the configuration, but I managed the process through interaction with the technical team. It was a straightforward and easy process.

We have realized performance benefits through the use of this solution. We were able to decrease the processing time of one of the processes from 15 minutes, under certain assumptions, to one minute and four seconds.

One of the calculations that we have done to determine the time we have saved is for one type of process. It used to take 7,000 person-days each year but now takes only 160 person-days a year.

Using this solution has eliminated a lot of human errors. It is now done based on preset values, activities, and rules. Exceptions are properly handled and the robot will take the information from the source system, which is fundamentally correct all of the time. The robot only needs to capture the data as it is from the source, and copy it to the destination, and this eliminates the errors. When humans are in the middle of the process, mistakes can happen.

The design capability in Studio is great.

The way that you can monitor the robots within Orchestrator is helpful.

Together, the aggregated features add value to the day-to-day operations of the business.

I would like to see more options in terms of configuration.

More information should be made available on the AI Fabric features, and how it can be used as part of a larger ecosystem.

Unattended robots could be cheaper.

So far, we have not noticed any crashes or any issues with the platform itself.

In total with the partner that we are working with, we have 12 team members.

We did not use another RPA solution prior to this one.

RPA was on the strategic roadmap for the transformation of the organization. When we came across this plan for the shared service teams and operations, we started to build a use case and try to see how RPA can help us. Basically, it's a strategic thing for my organization and we will continue scaling it up to other business areas.

We had assistance from a local partner in Saudi Arabia. I would rate our experience with them five out of five. They have the right capabilities and the right knowledge. They were committed and dedicated to the successful completion of this project.

We did not evaluate other options before choosing this solution. The capabilities of the platform are good, as is their presence in the market. They have a very qualified team that gives you all the possible support, can answer your questions, collaborate with you, and ensure that you are on the right path to completing your automation projects. They try as much as possible to make your story a success.

They handled the PoC for us, and we implemented the full solution as soon as it was successful.

The time freed up for our employees allows us to enhance and scale up their competencies and capabilities.

This solution is very good. The team is effective and they are constantly focusing on the product's roadmap and enhancements. As a platform in the ecosystem, this is a promising product for anyone who is considering automation projects in any organization.

My advice to anybody who is researching this type of solution is to have a look at UiPath. Take an in-depth look at their fabulous knowledge base that is available on the product.

I would rate this solution a nine out of ten.

We are using Studio, Orchestrator, and bots.

We are a consulting company that is working with one of our clients to automate back-office accounting processes for a logistics company. There are five people in the core team who are working on the implementation.

We run automations in a virtual environment, but I was not responsible for the implementation.

With respect to how easy it is to automate the company's processes, on a scale of one to five, I would rate it four. It's very easy, but it is difficult to explain to our customers who are not as technical. In other words, it is difficult for people who are coming from the business side.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. Without it, I don't think that I could have started the implementation. I completed the developer program just for a general understanding of how everything works, including the Orchestrator and how it all works together. For me, the training was really important. It was very good and I really liked it.

We were working with the Community Edition at first, but from the point that we purchased our UiPath license until we had our first robot was approximately one month.

In terms of eliminating human errors, we expect to see this benefit later. Until this point, we haven't touched the processes where there could be human errors. We just started with the really basic ones, which are so easy that people don't make errors there, and neither do the bots. We plan to get to the more complicated processes next.

With respect to saving time, I can say that this solution has helped, but at this point, I don't know by how much.

While we were implementing this solution, we were empowering people. This solution changed the way people are working because it is so open and everybody can take part in it. It caused them to think about their processes in a different way, with automation in mind and possibilities for the future. Now, when they're having strategy meetings, they have dedicated time slots where they're just talking about processes that could be automated, so the whole mindset is changing now.

The most valuable feature in Orchestrator is that it stores the credentials in a safe way. Our clients were afraid that the credentials would be stored where somebody could see them and being able to schedule bots with the credentials available is very important for them. 

We would like to see Studio made a little easier so that our non-technical customers can also implement the bots. For example, some of the features from the upcoming Studio X should be put into the original Studio, as well.

I have trouble understanding the machine learning and AI components, so I would like it to be easier to understand how and what to do with them.

With respect to the stability, on a scale from one to five, I would rate this solution between three and four. Sometimes there are issues where something is not working, although there are probably times where it happens because we don't know how to use the solution in the best way.

Both the customer support and technical support for this solution are very good.

The technical support has been very helpful. Our team has had many calls with UiPath regarding the virtual machine, which did not work at first. Within two days it was working.

Our clients did not use another RPA solution before this one.

They are undergoing a digital transformation and wanted to give themselves and edge so that the other companies will not get ahead. They just saw the need to change and we told them about RPA and they got very excited. We showed them the first pilot bot and they were ready to implement it.

Our in-house IT department handled the initial setup.

We have seen ROI and performance benefits from using this solution. While I do not have specifics in terms of money or time saved, I think that we could see the benefits after a week. There were processes that the client no longer needed to do, so they had more time available for other things.

For our first customer, we started with Orchestrator, an unattended bot, and a couple of Studio licenses, all of which cost $25,000 USD for the year. It is definitely worth the money.

We had researched Automation Anywhere and Blue Prism, but we didn't look too deeply.

The choice for UiPath was made based on what we read on the Internet, including the Gartner Report. It was very easy to get started after first downloading the Community Edition and then taking the Academy to learn how to do it. It is easy, fast, and the statistics say that it is the best.

Right now, this is a good solution that I would recommend. It is really beneficial for a lot of companies. At the same time, there are things that can improve and they are working on them.

I would rate this solution an eight out of ten.

In general, we use it for automating monotonous, manual processes which a lot of our clients have. We also use it for internal employees in our company.

We had a use case where there were a lot of documents that had to processed to give access to certain systems. With UiPath, we were able to really streamline that. Instead of having an end-user go through these documents manually, do reconciliation, and send emails back and forth, we were able to automate that solution from beginning to end, with very little human interaction. In the end, over the entire process, it saved hours out of their day, when you compound how many times they run this. It has really freed them up to do other more important tasks. That was my first foray into the client side, and seeing how happy they were to have this bot was great. At first, they were skeptical, but once they saw what it allowed them to do and what it's capable of, they were really happy with the software and what we were able to develop for them.

In this use case, UiPath reduced human error by 100 percent because we completely removed the human element from the data reconciliation for those documents. Through automation, along with some fine-tuning, we were able to get the data reconciled between the two files with 100 percent accuracy, and inputted into the system. Not every use case is going to be that straightforward, but in this use case we were able to get that result, which was wonderful.

The number-one valuable feature is the ease of use. I come from a development background where I wrote a lot of code. The fact that you have these activities with pre-built functionality is great. You can drag them in and use them as shortcuts to get to an end result faster than if you had to do it in a programming language. UiPath exceeded my expectations in this area.

Also, the training that's available through the UiPath RPA Academy, as well as the community - the forums, where you can ask questions - both are helpful. The community is a good way to see what others are doing and learn tips and tricks for the platform. That's very useful in comparison to other companies that do RPA but don't have robust training.

A lot of the features that I had been asking for have actually been released. We were using an older version of UiPath and we were having issues with Computer Vision and the OCR engine with UiPath. But now that we see that there's a whole Computer Vision activity suite available, I'm excited to use that. I haven't gotten to get my hands on it yet.

But in terms of additional features, I can't think of anything that I would request. I see that they have the AI functionality, as well as the Computer Vision. They have a lot available that I haven't even been able to get my hands on yet. I think once I get some more time to explore the tool and exhaust its capabilities I can look for additions from there.

There is some room for improvement in the area of error handling. I had to create a custom approach to error handling. If there were some sort of activity or workflow that could be easily dropped in to help support that, it would be good. Error handling and logging, as well as process logging, would be a big help.

I can't speak about its scalability too much because we haven't gotten there, even as far as using Orchestrator. Most of the automations that we have done have been one-offs which are done locally on someone's laptop.

But from what I've read in the training and what I've seen in the demos, it seems like a very robust platform that can definitely scale, when designed properly. I'm looking forward to the next phase of the development journeys that we have, where we are actually doing things to scale and thinking long-term about how we can share bots across an entire enterprise. It does appear that they have a pretty robust toolset.

I have had to reach out a few times to support, especially when I started and was trying to find my way around the tools and some issues that I was having. The response was great. I was able to get on a video call and actually show my use case and show the kinds of issues I was having and they were able to walk me through the process and suggest ideas about how I could approach them. My overall experience with technical support has been very good.

Our company is always looking at the latest digital trends and what we can do to offer our clients new solutions which keep them at the forefront of IT. We were aware of RPA and it was just a case of narrowing down which solution was the best to deliver to the clients.

The initial setup is straightforward. I've used other tools where there are components that you have to install prior to installing the software. You have to create a database and things like that. Whereas, with UiPath, it was a very light install. You just have an executable. It is able to install the components that it needs on its own. There was no other configuration that I had to do on top of that to get rolling. That's a major plus to me and, especially, to our clients. If we don't have to spend as much time getting them configured and set up, it's better for them.

We did the installs ourselves. We have a test lab that we built. We set up an Orchestrator lab so we can get more familiar with the tool. That was all done in-house as part of our training to get familiar with the tools. Essentially, if we want to sell this capability to clients, we want to at least have some knowledge of how to do it ourselves and not have to rely on a third-party.

Unfortunately, a lot of what we've been delivering right now are pilots. A lot of our clients are still in the "show me" phase of what RPA can do. We don't really have any data to say what the return on investment is. But they do see the potential. I definitely see the potential. Once we get past that pilot phase and into something that we can actually deploy in a production environment, we'll have a better sense of the ROI.

I did work with Blue Prism initially. I found it hard to get support and training on their platform. Whereas, when I transitioned over to UiPath it was much easier. I knew where to go to get assistance. Also, the "Welcome" documentation really helped me in developing and creating solutions for clients.

We also worked with Automation Anywhere.

The decision to go with UiPath was due to the ease of use and the training. Having that available, that we could train our employees internally and our clients as well, is invaluable. That allowed us to really get through the initial phase of familiarity and get right into development. Those other tools required a lot of learning on the job and on the project, which is not always available, especially when there are tight budgets.

Start small. Don't try to automate the most complex use case you can find. And definitely go through the training. There's a wealth of information on the Academy site as well as in the forums to get you that foundational knowledge, to really be able to do some cool stuff with UiPath. I know a lot of people don't read the manual, they like to jump right into things, but there is a benefit to going through some of the training courses to get yourself familiarized before you dive in.

I've been working in automation for a couple of years and have used quite a few tools. I do find that the overall approach that UiPath takes toward RPA is really good for getting people in and developing and delivering in a much more efficient manner than with some of the other tools I've used.

Automation technology is something that's needed, although I don't think it is known enough yet. People know that it's out there but they don't know in what capacity it can be used and how it can help them. It's definitely something that needs to be pushed and communicated. But I see it as a technology that can assist in all facets of an organization. It's something that all people within a company can benefit from, whether internally in our company or externally for our clients.

I would give UiPath a nine out of ten. There are always things that can be improved.