UiPath Reviews

We are a communications company who works with a lot of clients in our country. Now, we started using automation when working with business clients. Many processes were being done manually, e.g., activation of numbers. In order to alleviate the work of our sales team, this process was automated.

I haven't automated any of my work because the queue for processes that need to be automated is large.

My company uses Studio for our developers and StudioX for attended robots.

It is very important that we can scale automations without having to pay attention to the infrastructure. After one year, we have already automated almost 200 processes. Since the number of automated processes was large, a lot of people's time was freed. This solution is very important because we have a large subscriber base in our country, so we have become very efficient.

UiPath enables us to implement end-to-end automation, starting with process analysis, then robot building, and finally monitoring of automation. This is very important to my company because in the future we will have contracts with UiPath to sell licenses and provide the same experience to other companies, helping them automate their process. Therefore, it was very important to implement the entire end-to-end process in our company.

Attended automation has helped to scale RPA benefits in my organization by automating department or role specific processes in sales and HR that require human robot collaboration. This is important to my company. The department who works on automation of internal processes has had a lot of meetings with our employees. They realized that employees could be against their automation processes and sabotage them. This didn't happen, but they have effectively implemented the attended robots for our employees' work by explaining to them that the robots are not a threat to their job. They would only be helping them, allowing employees to do something more important than doing repetitive tasks on their computers.

UiPath has helped reduce human error. We are working with clients where it is very important to provide them their necessary services. We are a telecom company, so we are providing activation of numbers, etc. If people are doing this manually, it can cause inconveniences for our clients, but it might also put the reputation at stake. For example, because when people do it manually, they can send out the wrong invoice. This is a huge reputation risk, because sometimes we are working not only with just a person, but with a business. When we work with other companies, it is important to do things accurately. When the robots do things, there is almost a 100% probability that they won't make any mistakes, like typos.   

The most important feature of automation is it can automatically detect things where people are doing things repetitively and spending a lot of time. So, people can actually do their real tasks, like making decisions and talking to clients. Therefore, people's time, which was busy with doing manual tasks, is free now. They can spend it on more interesting and valuable work where they can apply their valuable skills.

UiPath Academy starts at the very beginning with how to set up and navigate in UiPath. I noticed that the Studio and StudioX are both user-friendly. It is suitable for people of different existing levels of programming skills, even with those with zero background.

The process mining feature is not being used because my company had some difficulties with it.

UiPath could improve integration with other platforms, like the SAP platform. I heard that SAP has their own automation processes in their platform and they are trying to avoid integrations with RPA platforms. Sometimes, that can be difficult. UiPath's room for improvement is having the ability to integrate with as many platforms as possible.

I have been using it for about three weeks. I have been practicing some tasks and just started learning, but I don't have any advanced development skills.

My company has been using it for a year.

We have automated hundreds of processes.

There are about 30 people on our sales team who are using it. The HR team also uses it.

We didn't use another automation before UiPath.

The initial setup is straightforward, based on what I have seen from UiPath Academy. On the platform, there are videos which describe how to set up. You just go to the platform and download the setup package. You have to set it up on your PC, then open the application. Once the application has been opened, you need to sign in with your email. For the first step, you need to add your email to the application, so email is sent automatically to you when you sign in and the signup is complete. Then, you can start using the Studio and StudioX. It is very convenient because both of them are in the same application, like an all in one software. You don't have to set them up separately because everything is in one place. You can just switch between them in settings, which is very easy and straightforward.

We have people studying how to work on UiPath who are developers. Therefore, we have a whole department doing the setup in our company. I don't think that they are asking a third-party to come in and help. 

We freed up a lot of our sales team's time. For example, they can now spend more time with clients. We have successfully implemented attended robots for our sales team. They now spend half the time doing the job which has been automated. This has made our sales team happy. 

It is very costly to implement RPA. However, I think the benefits outweigh the costs over a long-term period.

Building automations is doable. I understand that it is hard. Some processes need to be adjusted to be automated. Even though sometimes it can take time to create processes for automation, it is still possible and useful to apply automation for many processes. 

I didn't have any background in programming previously. I chose the learning plan for beginners in UiPath Academy. It was very convenient that they divided their learning plans for people with different backgrounds, e.g., beginners or developers. The course is very well-structured and concise. It works perfectly for me and I have the ability to study in the solution without any background experience.

Because we managed to successfully implement it in our company, we now want to help other companies to implement their automation processes.

For my country, UiPath is progressive. It is important for people's mindset that they are able to work with robots and understand they are helpful.

A lot of companies in our country refuse to implement it, or they think it is very expensive, and they don't need this thing, but they should definitely go for it.

My biggest lesson was not to be afraid that robots will do my job. I learned that they are very helpful and can save me time that I can spend on something more useful, like obtaining new skills.

I would rate it as eight out of 10 because of its integration limitations with other platforms. It is also expensive.

Most of the automations that we work with are internal to our systems. We are also trying to use it with BPM.

We are reducing people's activities in our organization. For example, there are monthly reports that we have to upload and read, and it was taking a day to do this activity. Then, using UiPath, we can reduce that time to two hours. 

It has helped a lot to minimize our on-prem footprint. This is really important because it minimizes tasks that people work on, including myself.

If you automate with UiPath, you don't have to worry about firing someone who is doing the same process. Instead, you are giving that person more time for analysis for the information that UiPath brings in.

The OCR is something that is really cool. You can work with a lot of systems and use the HTML feature to interact with websites. I really like that it interacts with websites. 

UiPath Portal works great for accessing features.

UiPath provides single sign-on, which is very important, because we don't have to manage a lot of passwords.

It is fast. With UiPath Studio, you can get the passwords and work in it quickly. 

The UiPath Academy is great for learning the solution. It helped us a lot.

We would like to know how to implement the artificial intelligence (AI) feature because we are working on some activities in this area.

The bank knows about UiPath, but not all people consider UiPath something they really trust, which is why there are just two of us working on it full-time. We do teach people about UiPath, but they are not 100 percent involved with it.

The stability is usually really great. However, at this point, we are uploading a new version because the stability is not right. They told us that our version, 18.4.5, is not 100 percent compatible with Orchestrator. Therefore, we don't have the stability that we had before.

The scalability works great for us. It is really fast when we ask for something.

It is really fast at scaling automations. At the beginning, it was slow because we couldn't work the way that we wanted. Now, it scales automation quickly.

We haven't had contact with technical support because UiPath has been working great for us.

This is our first RPA solution.

Before Orchestrator, we worked on an application to manage UiPath because we didn't have Orchestrator two years ago. So, we create our own application to manage UiPath.

It was very easy to set up UiPath the first time. We implemented UiPath with virtual machines, and that didn't affect our costs in a significant way.

The timeframe for setting up a new bot for implementation depends on whether it will be big or small. It might take a day, if it is really easy, or a week.

Getting the idea to have a new bot for the first time is kind of complicated. Once you can explain how it will work or be a solution, then you can just go for it.

I have to be involved in the beginning when implementing a new bot. 

Two people from our bank were involved in the deployment. One person develops the solution and another does the QA.

We worked with a third-party (BDG) to set up UiPath. They were really good.

It has helped a little to reduce our work. Before, we had people working at 6:00 AM because they had to inspect, analyze, or look into the systems for prevention. For example, they had to prevent the systems from going down. Now, with UiPath, that person doesn't have to come early because we get everything in reports from UiPath. So, that person doesn't have to come early anymore. That person now just has to look at the report and see, for example, that UiPath did a fix in the morning. 

The solution really works for its price.

The license cost is the only cost to start a new bot. However, if we want UiPath to do an activity and go through another machine, like Remote Desktop, or application, like Bloomberg, then we have a special license that is an extra cost.

We also evaluated Automation Anywhere, but decided on UiPath, which is friendlier. We also considered that UiPath has its Academy and more documentation.

We are glad UiPath has security because not all the RPA solutions have security.

We are getting into AI now, because we haven't worked with that yet.

Right now, we are 100 percent familiar with Orchestrator.

We didn't have to install a lot of features with this infrastructure. We just download some activities to work with everything, and it works fine. We don't have a lot of infrastructure for using data.

Our first step is getting Orchestrator because we really want to have the entire bank involved in UiPath. The solution is great. It can reduce costs, especially with all that stuff that people do. We have big plans for UiPath going forward.

I would rate this solution as 10 (out of 10).

We are using UiPath Studio, Orchestrator, and attended bots.

We are automating 12 shared services processes. They are from the finance, HR, and procurement areas. These processes are run at a high frequency and are required to be captured on two different platforms. We have implemented this solution to stop entry clerks from having to do the same job twice, on two different platforms.

We run automations in a virtual environment and it is successful. The implementation was fast and we realized the benefits quickly. Currently, we have deployed three processes and we are going to roll out more processes in patches.

With respect to how easy it is to automate our company's processes, on a scale of one to five, I would rate this solution a four. Some of these processes have difficult exceptions that had to be handled, which is why we opted for the attended robots.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. The training is rich in content and the material, products, and methodologies are explained well. The concept of automation can be very easily digested by anyone, even if they are non-technical.

From the point that we purchased our UiPath license until we had our first robot was approximately a month and a half. I was not the person doing the configuration, but I managed the process through interaction with the technical team. It was a straightforward and easy process.

We have realized performance benefits through the use of this solution. We were able to decrease the processing time of one of the processes from 15 minutes, under certain assumptions, to one minute and four seconds.

One of the calculations that we have done to determine the time we have saved is for one type of process. It used to take 7,000 person-days each year but now takes only 160 person-days a year.

Using this solution has eliminated a lot of human errors. It is now done based on preset values, activities, and rules. Exceptions are properly handled and the robot will take the information from the source system, which is fundamentally correct all of the time. The robot only needs to capture the data as it is from the source, and copy it to the destination, and this eliminates the errors. When humans are in the middle of the process, mistakes can happen.

The design capability in Studio is great.

The way that you can monitor the robots within Orchestrator is helpful.

Together, the aggregated features add value to the day-to-day operations of the business.

I would like to see more options in terms of configuration.

More information should be made available on the AI Fabric features, and how it can be used as part of a larger ecosystem.

Unattended robots could be cheaper.

So far, we have not noticed any crashes or any issues with the platform itself.

In total with the partner that we are working with, we have 12 team members.

We did not use another RPA solution prior to this one.

RPA was on the strategic roadmap for the transformation of the organization. When we came across this plan for the shared service teams and operations, we started to build a use case and try to see how RPA can help us. Basically, it's a strategic thing for my organization and we will continue scaling it up to other business areas.

We had assistance from a local partner in Saudi Arabia. I would rate our experience with them five out of five. They have the right capabilities and the right knowledge. They were committed and dedicated to the successful completion of this project.

We did not evaluate other options before choosing this solution. The capabilities of the platform are good, as is their presence in the market. They have a very qualified team that gives you all the possible support, can answer your questions, collaborate with you, and ensure that you are on the right path to completing your automation projects. They try as much as possible to make your story a success.

They handled the PoC for us, and we implemented the full solution as soon as it was successful.

The time freed up for our employees allows us to enhance and scale up their competencies and capabilities.

This solution is very good. The team is effective and they are constantly focusing on the product's roadmap and enhancements. As a platform in the ecosystem, this is a promising product for anyone who is considering automation projects in any organization.

My advice to anybody who is researching this type of solution is to have a look at UiPath. Take an in-depth look at their fabulous knowledge base that is available on the product.

I would rate this solution a nine out of ten.

We are using Studio, Orchestrator, and bots.

We are a consulting company that is working with one of our clients to automate back-office accounting processes for a logistics company. There are five people in the core team who are working on the implementation.

We run automations in a virtual environment, but I was not responsible for the implementation.

With respect to how easy it is to automate the company's processes, on a scale of one to five, I would rate it four. It's very easy, but it is difficult to explain to our customers who are not as technical. In other words, it is difficult for people who are coming from the business side.

On a scale of one to five, judging how beneficial it is, I would rate the training a five. Without it, I don't think that I could have started the implementation. I completed the developer program just for a general understanding of how everything works, including the Orchestrator and how it all works together. For me, the training was really important. It was very good and I really liked it.

We were working with the Community Edition at first, but from the point that we purchased our UiPath license until we had our first robot was approximately one month.

In terms of eliminating human errors, we expect to see this benefit later. Until this point, we haven't touched the processes where there could be human errors. We just started with the really basic ones, which are so easy that people don't make errors there, and neither do the bots. We plan to get to the more complicated processes next.

With respect to saving time, I can say that this solution has helped, but at this point, I don't know by how much.

While we were implementing this solution, we were empowering people. This solution changed the way people are working because it is so open and everybody can take part in it. It caused them to think about their processes in a different way, with automation in mind and possibilities for the future. Now, when they're having strategy meetings, they have dedicated time slots where they're just talking about processes that could be automated, so the whole mindset is changing now.

The most valuable feature in Orchestrator is that it stores the credentials in a safe way. Our clients were afraid that the credentials would be stored where somebody could see them and being able to schedule bots with the credentials available is very important for them. 

We would like to see Studio made a little easier so that our non-technical customers can also implement the bots. For example, some of the features from the upcoming Studio X should be put into the original Studio, as well.

I have trouble understanding the machine learning and AI components, so I would like it to be easier to understand how and what to do with them.

With respect to the stability, on a scale from one to five, I would rate this solution between three and four. Sometimes there are issues where something is not working, although there are probably times where it happens because we don't know how to use the solution in the best way.

Both the customer support and technical support for this solution are very good.

The technical support has been very helpful. Our team has had many calls with UiPath regarding the virtual machine, which did not work at first. Within two days it was working.

Our clients did not use another RPA solution before this one.

They are undergoing a digital transformation and wanted to give themselves and edge so that the other companies will not get ahead. They just saw the need to change and we told them about RPA and they got very excited. We showed them the first pilot bot and they were ready to implement it.

Our in-house IT department handled the initial setup.

We have seen ROI and performance benefits from using this solution. While I do not have specifics in terms of money or time saved, I think that we could see the benefits after a week. There were processes that the client no longer needed to do, so they had more time available for other things.

For our first customer, we started with Orchestrator, an unattended bot, and a couple of Studio licenses, all of which cost $25,000 USD for the year. It is definitely worth the money.

We had researched Automation Anywhere and Blue Prism, but we didn't look too deeply.

The choice for UiPath was made based on what we read on the Internet, including the Gartner Report. It was very easy to get started after first downloading the Community Edition and then taking the Academy to learn how to do it. It is easy, fast, and the statistics say that it is the best.

Right now, this is a good solution that I would recommend. It is really beneficial for a lot of companies. At the same time, there are things that can improve and they are working on them.

I would rate this solution an eight out of ten.

In general, we use it for automating monotonous, manual processes which a lot of our clients have. We also use it for internal employees in our company.

We had a use case where there were a lot of documents that had to processed to give access to certain systems. With UiPath, we were able to really streamline that. Instead of having an end-user go through these documents manually, do reconciliation, and send emails back and forth, we were able to automate that solution from beginning to end, with very little human interaction. In the end, over the entire process, it saved hours out of their day, when you compound how many times they run this. It has really freed them up to do other more important tasks. That was my first foray into the client side, and seeing how happy they were to have this bot was great. At first, they were skeptical, but once they saw what it allowed them to do and what it's capable of, they were really happy with the software and what we were able to develop for them.

In this use case, UiPath reduced human error by 100 percent because we completely removed the human element from the data reconciliation for those documents. Through automation, along with some fine-tuning, we were able to get the data reconciled between the two files with 100 percent accuracy, and inputted into the system. Not every use case is going to be that straightforward, but in this use case we were able to get that result, which was wonderful.

The number-one valuable feature is the ease of use. I come from a development background where I wrote a lot of code. The fact that you have these activities with pre-built functionality is great. You can drag them in and use them as shortcuts to get to an end result faster than if you had to do it in a programming language. UiPath exceeded my expectations in this area.

Also, the training that's available through the UiPath RPA Academy, as well as the community - the forums, where you can ask questions - both are helpful. The community is a good way to see what others are doing and learn tips and tricks for the platform. That's very useful in comparison to other companies that do RPA but don't have robust training.

A lot of the features that I had been asking for have actually been released. We were using an older version of UiPath and we were having issues with Computer Vision and the OCR engine with UiPath. But now that we see that there's a whole Computer Vision activity suite available, I'm excited to use that. I haven't gotten to get my hands on it yet.

But in terms of additional features, I can't think of anything that I would request. I see that they have the AI functionality, as well as the Computer Vision. They have a lot available that I haven't even been able to get my hands on yet. I think once I get some more time to explore the tool and exhaust its capabilities I can look for additions from there.

There is some room for improvement in the area of error handling. I had to create a custom approach to error handling. If there were some sort of activity or workflow that could be easily dropped in to help support that, it would be good. Error handling and logging, as well as process logging, would be a big help.

I can't speak about its scalability too much because we haven't gotten there, even as far as using Orchestrator. Most of the automations that we have done have been one-offs which are done locally on someone's laptop.

But from what I've read in the training and what I've seen in the demos, it seems like a very robust platform that can definitely scale, when designed properly. I'm looking forward to the next phase of the development journeys that we have, where we are actually doing things to scale and thinking long-term about how we can share bots across an entire enterprise. It does appear that they have a pretty robust toolset.

I have had to reach out a few times to support, especially when I started and was trying to find my way around the tools and some issues that I was having. The response was great. I was able to get on a video call and actually show my use case and show the kinds of issues I was having and they were able to walk me through the process and suggest ideas about how I could approach them. My overall experience with technical support has been very good.

Our company is always looking at the latest digital trends and what we can do to offer our clients new solutions which keep them at the forefront of IT. We were aware of RPA and it was just a case of narrowing down which solution was the best to deliver to the clients.

The initial setup is straightforward. I've used other tools where there are components that you have to install prior to installing the software. You have to create a database and things like that. Whereas, with UiPath, it was a very light install. You just have an executable. It is able to install the components that it needs on its own. There was no other configuration that I had to do on top of that to get rolling. That's a major plus to me and, especially, to our clients. If we don't have to spend as much time getting them configured and set up, it's better for them.

We did the installs ourselves. We have a test lab that we built. We set up an Orchestrator lab so we can get more familiar with the tool. That was all done in-house as part of our training to get familiar with the tools. Essentially, if we want to sell this capability to clients, we want to at least have some knowledge of how to do it ourselves and not have to rely on a third-party.

Unfortunately, a lot of what we've been delivering right now are pilots. A lot of our clients are still in the "show me" phase of what RPA can do. We don't really have any data to say what the return on investment is. But they do see the potential. I definitely see the potential. Once we get past that pilot phase and into something that we can actually deploy in a production environment, we'll have a better sense of the ROI.

I did work with Blue Prism initially. I found it hard to get support and training on their platform. Whereas, when I transitioned over to UiPath it was much easier. I knew where to go to get assistance. Also, the "Welcome" documentation really helped me in developing and creating solutions for clients.

We also worked with Automation Anywhere.

The decision to go with UiPath was due to the ease of use and the training. Having that available, that we could train our employees internally and our clients as well, is invaluable. That allowed us to really get through the initial phase of familiarity and get right into development. Those other tools required a lot of learning on the job and on the project, which is not always available, especially when there are tight budgets.

Start small. Don't try to automate the most complex use case you can find. And definitely go through the training. There's a wealth of information on the Academy site as well as in the forums to get you that foundational knowledge, to really be able to do some cool stuff with UiPath. I know a lot of people don't read the manual, they like to jump right into things, but there is a benefit to going through some of the training courses to get yourself familiarized before you dive in.

I've been working in automation for a couple of years and have used quite a few tools. I do find that the overall approach that UiPath takes toward RPA is really good for getting people in and developing and delivering in a much more efficient manner than with some of the other tools I've used.

Automation technology is something that's needed, although I don't think it is known enough yet. People know that it's out there but they don't know in what capacity it can be used and how it can help them. It's definitely something that needs to be pushed and communicated. But I see it as a technology that can assist in all facets of an organization. It's something that all people within a company can benefit from, whether internally in our company or externally for our clients.

I would give UiPath a nine out of ten. There are always things that can be improved.

The primary use case for UiPath is to automate tedious tasks in my organization and previous organizations. It's very friendly, offering free licensing, which makes it easy for people to learn and work with it. The ability to automate repetitive activities that take a lot of time is a significant advantage.

UiPath has enabled tasks to be done quickly and on schedule without human errors. It allows repetitive processes to be performed multiple times without issues, freeing human resources from tedious daily activities.

The user interface of UiPath is very easy to understand, and one does not need a technical background to learn it. The community is supportive, providing alternative solutions and quick responses. 

UiPath's flexibility allows for significant automation, reducing manual errors significantly. The ability to have an orchestrator to manage processes efficiently is another valuable feature.

There is a need for more videos and examples on upcoming enhancements and changes. If they can improve the OCR engine and provide more detailed documentation and multiple examples, it would be helpful for adapting to new updates.

I have been using UiPath for almost nine years.

Stability-wise, the tool is good, however, each upgrade requires a lot of preparation, as it involves changing infrastructure and testing new capabilities.

There are no scalability issues mentioned in the transcript.

Technical support is rated seven on a scale from one to ten due to long communication cycles before getting hands-on help. However, they usually provide solutions and alternative methods that are helpful.

Neutral

I previously used other RPA tools, including Blue Prism and Automation Anywhere. UiPath offers free licensing for learning, which is an advantage over other tools.

The initial setup is straightforward. On-premises deployment involves getting the development package and deploying it. Hybrid models require coordination with others but are not complex.

While specific numbers are not provided, UiPath certainly performs well in automating repetitive tasks, which likely contributes to a positive ROI.

Based on past experience, UiPath's pricing is moderate when compared to other tools. I rate it at seven out of ten in terms of cost.

Alternate solutions evaluated include Blue Prism and Automation Anywhere. Each has different strengths, but UiPath is preferred for its user-friendly interface and community support.

I would rate UiPath seven out of ten based on my current experience. For people from both technical and non-technical backgrounds, it's a great tool due to its easy learning curve. The licensing makes it accessible for learning and development.

We use UiPath for claims processing, enrollment, and interpreting what's on documents, and then we use the data that's in them for different purposes. I'm sure there are many other use cases. We're still brainstorming and giving our leaders some ideas. Frontline employees also have process improvement ideas.

UiPath has improved efficiency, turnaround time, and accuracy while eliminating repetitive tasks. 

With generative AI, we can take on even more complex tasks. We've seen a return in claims and enrollment, which has freed up time and resources. There are lots of other possibilities. Our frontline people have seen how it can supplement and focus on more important tasks, and business leaders like seeing the resources freed for various reasons. The growth potential is immense, and we're only in the early stages. 

UiPath is a low-code solution that allows us to build automations fairly quickly and see the results promptly.

Overall, UiPath is relatively straightforward, but there are opportunities to simplify activities. Sometimes, I've hit roadblocks while developing RPA jobs and found it difficult to find the answer. I can usually resolve a problem through a support ticket or an online search. 

We have used UiPath for about a year and a half.

I rate UiPath support eight out of 10. UiPath support is good, but sometimes they give generic users. Maybe I need to take the initiative and give a little more information and context

Positive

There has been a return on investment, though I'm unsure of the specific amount. We've already saved time and thousands of dollars.

I rate UiPath eight out of 10.

Our primary use case involves automating low-hanging fruit processes such as daily reporting, order entry, and AP invoice processing. We are a printing company with 33,000 to 34,000 transactions a year, and 70% of these are repeat orders that we aim to automate.

Implementing UiPath has increased speed and accuracy, freeing up staff to focus on higher-level tasks requiring creativity and attention. It has resolved the issue of order entry delays, reducing a process that could take two to four days to just five minutes.

The document understanding feature has been particularly valuable as it recognizes and extracts data from invoices and purchase orders, greatly saving time.

The fast growth of UiPath can be difficult to keep up with, so more informative sessions or webinars showcasing potential returns on investment for specific industries would be beneficial.

We started using UiPath in 2018.

In general, the stability of the solution has been positive.

UiPath has been able to keep up as our environment grows.

The customer service and support have been great, consistently providing answers or guidance.

Positive

We did not use a different solution previously. We chose UiPath for its user-friendly Studio and comprehensive resources.

We initially partnered with a company that was not the best fit, and have since switched to a more suitable partner, greatly improving our experience.

We have yet to realize a significant return on investment due to initial partnership challenges. However, we are now on track with a new partner.

Pricing is fair. That said, it requires justification for returns due to a tight budget.

I would rate UiPath a ten out of ten.