UiPath Reviews

We are a partner of UiPath, and we utilize their solution for welfare unions and document understanding.

Building automation using UiPath is straightforward. I would rate the ease of building automation an eight out of ten.

UiPath enables end-to-end automation, which is essential to our organization because it saves time, is reliable, and is easy to use. Although it is somewhat expensive, it is worth the investment in the long run.

Being a part of the UiPath User Community helps us deal with various tasks. We can share our experiences with the members of the group and learn from the experiences of other members of the community.

Some of the benefits our clients have noted about UiPath are the speed and the reduction in operations at the end of the day. Our clients were able to achieve their goals quickly by using UiPath and witnessing a return on investment.

The introductory course of UiPath Acadamy is good.

UiPath accelerates digital transformation and reduces its associated costs. Initially, implementing such transformations may necessitate expensive upgrades. However, once the setup is complete, operations can run smoothly. Typically, when a company begins contemplating digital transformation, they often find themselves in a technologically outdated state. As a result, a comprehensive update of their systems becomes imperative, incurring significant costs.

UiPath helps reduce human error. It is highly beneficial to automate certain human tasks and mitigate the potential for errors.

It has freed up approximately 50 percent of our employees' time.

UiPath has saved approximately 20 percent of our organization's costs.

The UiPath Community is truly helpful.

Although we have to pay for the extra features that UiPath offers, they are extremely useful.

The introductory courses of UiPath Academy are adequate, but there is room for improvement. I understand that creating an automated course for everyone is not an easy task. After completing these courses, we are capable of performing simple tasks. However, if we truly want to learn, for example, Java, we must conduct further research on our own. The Academy courses should provide more challenging content.

The pricing in our region has the potential for improvement. The price is the same throughout Europe, despite the varying economies in each country, which poses challenges for all the partners involved.

I have been using UiPath for five years. 

I would rate the stability of UiPath as a perfect ten out of ten.

I would rate UiPath's scalability as a perfect ten out of ten.

We previously used Blue Prism but switched to UiPath to meet client requirements. Personally, I prefer UiPath.

As a partner, we experience a return on investment because we bear the cost of the solution, and subsequently provide the services. The client pays for both the services rendered and a portion of the licensing fee. For us, the benefit is clear, but as a lean benefit, compared to the really expensive fee that we have to charge the clients to have a margin.

The price is high. On a scale of one to ten, with ten being the highest, I would rate the price as an eight out of ten.

We also have to pay extra if we want Studio, Document Understanding, even if APIs are not going to be used for text recognition, or Insight. Insight is really expensive and doesn't offer anything new other than Elasticsearch and Kibana, which are free tools. The message we have received from UiPath is that they are the leader in the market, and we have to pay for that.

We evaluated Automation Anywhere, Blue Prism, Appian, and a few others before selecting UiPath.

I give UiPath an eight out of ten.

I recommend that new users first take the Academy courses before transitioning to the UiPath Community version. It is advisable to learn all the basics thoroughly, without assuming any prior knowledge, and to exercise patience.

I have learned that using a machine is better than I am.

We used this solution to automate monitoring, implement robots, and monitor the robots. We use it for network monitoring, ticketing systems, and remediation activities. This is a SaaS solution. 

This solution is mostly used by network engineers in managed services. The engineers look after telecom networks, and they are the end users. For automation, a sizable team of developers, specialized automation developers, and solution architects used the solution. There were about 40 RPA developers and 10 solution architects.

We plan to automate some of the business processes regarding financial reporting.

We used this solution in the automation of a legacy Jira application that was used for CR management. We use the change request template, and we're able to collect data from various systems through APIs and submitting requests.

Since we started using this solution, our team has had more time to work on other tasks.

The solution has reduced human error by processing the data directly from the source and into the destination application without human intervention.

Our internal clients are glad that KPIs are increasing.

A lot of my colleagues have used the UiPath Academy course. There were also colleagues who used the course and weren't involved in the day-to-day automation process.

It really helps employees be aware of how the tool works, how they can better describe processes, and with what level of detail they need us to describe processes so we can automate their work.

One of the biggest improvements was that some of our colleagues who weren't technical and weren't working in the automation domain started to build their own robots to automate some parts of their work without help from our automation team.

UiPath's community is used by quite a lot of our developers to solve some issues and get resolutions faster. The community is quite big compared to other communities. We get more resources, and it's more active than other communities.

We use Attended Automation for some of the monitoring, like creating outlets based on network events. Attended Automation helped scale RPA benefits in our organization by automating department or role-specific processes that require human-robot collaboration. 

With the involvement of a lot of colleagues from different departments, mostly using Attended Automation, we have increased the awareness of automation and robot automation in the company.

I like the interface. It's simple to interact with. We can replicate and multiply the robots when we need to change something.

It's easy to build automations using UiPath. Colleagues who aren't very technical can develop their own automations.

The developer studio could be improved. There have been glitches, but it improved from year to year.

I have used this solution for three years.

We had some issues with stability because of some unattended robots. During execution, there were stability issues.

We didn't have many issues with scalability.

We have a good relationship with UiPath. We are in Romania, and they have an office here.

I would rate support an eight out of ten. 

Positive

The setup was easy. Within one month, we migrated from Blue Prism to UiPath and started implementing some robots.

We had a small POC to discover how it would fit in our infrastructure and how feasible it would be to have all the functionality from our previous tools. We rolled it out for a small department and migrated all automation to UiPath. Then, we gradually rolled it out to other areas.

Overall, the solution saved costs. Last year, it saved us between 8% and 12% of costs.

We increased the speed of delivery of automation, so it's a good return on investment.

We also evaluated Blue Prism. Due to its subscription pattern, it wasn't flexible enough for everybody to understand it and work with the tools. Licensing was a bottleneck.

Blue Prism didn't reduce the cost of automation, but it increased the number of automations we did in the same period by 30%.

I would rate this solution seven out of ten. 

My advice is that depending on the business domain where you want to implement the solution, it's more feasible for document processing and ingesting data in applications, not for executing commands in various application servers or infrastructure. 

Stability is an issue. In large deployments where you have a lot of robots, these issues can cause a lot of intermittent problems with the operation of the robots.

We do a lot of manual work on a routine basis. We brought in UiPath to reduce a lot of routine work and mundane tasks that we do. An example would be that we have developed internal tools in our company. We need to back up the logs for these tools. Earlier, we used to log into a system, copy the logs, and then store them at another place, such as Amazon S3. With the introduction of UiPath, we are able to achieve this completely in an automated way. We have set up a UiPath automation to log into a system automatically, take all the logs, and then put them in S3 so that we have a backup for all those logs. This was one of the major use cases that we had, and UiPath helped us to achieve that at scale.

We are using the cloud version. We have more of a hybrid model. We have a pipeline through which we deploy everything related to UiPath. We have a beta endpoint and a production endpoint. Everything goes through the pipeline. Once everything is deployed in beta, we do our testing, and when we know that everything is safe in the beta endpoint, we push everything to the production endpoint. It is basically a pipeline system that we manage.

Our overall efficiency has improved. Previously, the manual tasks that we had to do consumed a lot of time, and they were also prone to human errors because they were manual. With the introduction of UiPath, we were able to reduce the time by half, and we were also able to reduce resources with these automations.

We don't use drag-and-drop APIs, but there are components that we drag and drop to build a UI that can connect to the backend robots. It has increased the effectiveness of how we implement apps. We can create the UI that we want visually, easily, and immediately. Through code, it would take us more time. UiPath's drag-and-drop functionality has drastically reduced the time because everything is visual. We are able to quickly build the app that we desire.

One of the features that I find most valuable is the Apps feature. We can easily create an app, or a web app, that can connect to the robots that we created with UiPath. It is just a drag-and-drop functionality, and we can implement an app with minimal code. Once we have the app ready, we can easily and quickly share it with other stakeholders so that they start using it. The apps are also pretty professional to be used at an enterprise level. That's the main feature I love in UiPath.

UiPath's community is great. It is a place where developers like us post questions and get answers from our fellow developers. We've been using that. Their community is very active. Some of the communities out there in the market don't seem to be as active as UiPath's community. Whenever I post a question, I get a detailed response within 5 to 10 hours, which is very good. My peers have also told me the same thing. We get support in the community, and we can also contact community members for help, and they are glad to help us with any problems.

UiPath is good in a lot of areas, but as an end user, I feel one thing that can be improved is UiPath Studio. It is an application that we can download to our system and then start building the use cases that we want. Sometimes, it takes a little bit of time to launch, and when we are building a complex application involving a lot of sequential flows, it tends to lag a bit. 

As a developer, initially, UiPath is a little bit difficult to understand because it has a lot of features and components available with it. Understanding each one takes a little bit of time. After we get into the solution, they can provide more out-of-the-box hands-on. It took some time for us to grasp the concepts and features of UiPath and then implement them. If that time could be reduced, it would be really good.

In terms of features, I'm happy with the features that UiPath offers.

It has been around one and a half years since I've been using UiPath in our company.

Its stability has been great. I've never seen it break or crash. It has been very reliable.

For production workflow, it is able to scale at high volume. It is able to take in a lot of transactions per second, which is really good for us because we have a huge customer base, and more customers are starting to onboard. The more RPA is used in the back end, the better it is. It is scalable as we expected it to be. It is able to cater to all the requirements that we have. 

One good feature of UiPath is that whenever I do a Google search, I get a lot of answers. The community of UiPath is very active, and they're great. Whatever question I post, I get a reply to it. 

They also provide professional service. We have the enterprise version, and they provide professional service and support. Anytime that we have raised a ticket with them, we typically get a response within 24 hours. That has been really good. I would rate them a nine out of ten.

Positive

We haven't used any other similar solution. We had in-house solutions, but they were not scalable. They couldn’t operate when the user base was increasing on a day-to-day basis. We saw UiPath and immediately went through the documents. Once we knew that UiPath could solve all our use cases, we just onboarded it and migrated all our in-house solutions to it, and since then, we haven't had any problems. It has been great.

I was not a part of the deployment team.

We were able to reduce the resources. Previously, if we used five resources, then after we introduced UiPath, the number went down from five to three. We need two less resources with the automation that UiPath provides. There is about a 25% increase in efficiency with the help of the automation that UiPath provides.

I'm not aware of the pricing because I'm on the development team. The pricing mostly comes from our marketing team. They handle the pricing with UiPath and give us access to the UiPath licenses as a company. 

We didn't evaluate other solutions. This was the first one that we encountered. 

We have not used UiPath's artificial intelligence and machine learning capabilities, but we are doing research on that. We haven't yet implemented anything in production.

I haven't yet explored UiPath Academy, but I have heard about it.

I would rate UiPath a nine out of ten.

Initially, we had some manual test cases running in the background, where we tried to call our UI and do end-to-end testing of the login, checkout, etc. We now automate end-to-end testing using UiPath to reduce the workload. We use UiPath for process analysis and making robots, but not for monitoring. We already have other tools in our system to monitor each and every step of our process

We work in a hybrid environment, but we're increasingly cloud-based. We are not driving as much traffic to our on-premises system. 

We were hiring developers to write test cases and perform automation for us. UiPath significantly reduced the amount of employee labor needed while cutting down on human error. The error count in our system dropped by around 10 to 15 percent. 

This is a considerable win for us. Our clients are happier because they see fewer errors in production. End-to-end automation helps us deliver quality work to our customers. UiPath helps us analyze every connected case with automated robot testing. 

UiPath has a simple, creative UI, where you can check on all the automated tools. Everything is well documented, and you can easily get support from the UiPath team. Whenever we were stuck, their team was always there to support us. The community is huge and powerful. 

The entire process of setting up automations is smooth. We could easily deploy each case on our cloud platform and make things work.

We aren't scaling up UiPath because it doesn't provide a satisfactory way to log and monitor data. Instead, we use other tools like Automation Anywhere for large-scale operations in our production environment. We're building solutions that can handle a huge amount of data so we can monitor real-time issues. I don't think UiPath solves that case for us.

We've been using UiPath for around a year.

We faced some issues with scalability, so we use another RPA in production. 

I rate UiPath's support nine out of ten. We always get a response within six hours. UiPath also has a massive user community, so you can get instant support from anyone. We faced some issues when we built our first robots, so we got help from the community. When someone else has problems, we try to help them. 

Working in the community, you are recognized for your support, and you can learn a lot from others. There are some complex things about using UiPath that we don't understand. 

The UiPath community is friendly, and they respond quickly. At most, it takes around six hours to get an answer from the community, based on our experience. I believe that anyone who adopts UiPath will learn so much from the community.

Positive

We deployed UiPath through a vendor provider who helped us through the entire installation and everything in our cloud environment. Initially, we tried UiPath in our testing environment. Once we saw that it was stable and improved our productivity, we moved it to our production environment with excellent results. It took 10 months for us to deploy UiPath fully. 

We had two people working on the deployment. One managed the installation, while the second person handled monitoring and other development areas. 

We had two developers working 20 hours a week writing test cases manually, so UiPath saves us 40 hours of labor costs. However, we spend about that much on UiPath when you factor in licensing, infrastructure costs, and other expenses. The value we see is from the reduction in human error. 

I rate UiPath eight out of ten. I deduct two points because of the shortcomings in terms of scalability and logging. It's a nice-to-have solution in our case. I recommend trying UiPath out and seeing if it's suitable for your use case. You should go for it if it fits. It's not too costly and it will reduce human error while improving the quality of your product.  

Our use case for this solution is for hosting and deployment purposes of web applications.

We are using the latest version.

UiPath is a good solution for automation. Our time management has improved by using the UiPath solution. On a monthly basis, it reduces one week of a developer's time.

It helps reduce human error. 99% of errors can be avoided by using this solution.

It has a very good, user-friendly user interface. This is its best feature - it is very easy to use. There is not much complexity when using it. For the beginners, this is also good.

For building automations, we can use a task manager because we also have job management or support in the development phase. We can apply first-in, first-out with work in UiPath.

For the automation, we do not require anything to be manual. We only need to set up the configuration. UiPath follows the instructions given by the developer or engineer. It automatically follows the instructions from end-to-end given in a set of files. 

The unattended automation helps improve our time management.

We are using the solution's AI functionality, which helps us automate more things. Now, nothing is complex. We just need to drag and drop things to create a flow. Everything is done automatically by the automation. It reduces our effort on these types of things.

They could make the solution better by improving the latency.

The community can be increased and enhanced. That way, if we are facing an issue and need an easy solution, we can then use the community.

I have been using it for a year.

It is capable of doing various tasks at the same time.

We have not experienced any downtime or issues.

It is scalable. We can add any number of users. This is the most scalable solution that we are using.

The technical support is good. I would rate them as eight out of 10.

We would like them to increase the community. That way, if we need 24/7 tech support due to an error or issue, we can resolve it as soon as possible.

Positive

We did not previously use another solution.

The deployment was neither straightforward nor complex. Some skills are required, i.e., basic courses are required for a developer or engineer using this solution. For a person who has hands-on experience with it, the deployment will be simple for them.

The AI functionality saves time and reduces the number of errors. It also reduces our costs in terms of human resources. It has reduced our costs by thousands of dollars.

We have a team who decides the software that we use. They chose UiPath because it was better than the other competitors. They conclude that UiPath was the best one, which is why we use it.

I would rate UiPath as nine out of 10.

We have deployed a chatbot in our system.

Designing a chatbot would usually require some language coding and it would have to be deployed with certain front-end languages. But UiPath gives us the ability to automate this functionality with drag-and-drop features. That is the very best part, where UiPath is doing an amazing job. It doesn't require any language coding or front-end coding to create the user interface.

Because it is easy to use, it saves a lot of time for the developer. When it comes to programming, UiPath has made all the manual work, such as verifying and correcting errors, and even repeating processes, less complex and less time-consuming. If you were to try to choose a coding language and use it to streamline things and design a bot for automation, it would take more time. Doing that would take 15 days to learn the language and to code with it. There would be a certain number of errors that you would have to deal with, as well. There might also be a backend required. UiPath can easily save you 10 to 15 days, automating in two to three days, maximum.

It gives you the ability to automate workflows and large processes that would take a long time to do manually. With the help of UiPath, the time it takes to get those tasks done is reduced and it reduces human error. In addition, it saves you money because you don't need to hire people for the tasks that have been automated.

There is also the benefit of not having to hire an engineer to program things. If you had to hire an engineer there would be the expectation of a payment package. There would also be the time spent on dealing with errors the engineer makes, and this person might also require mentors. UiPath decreases the spending of time, energy, and money, especially.

UiPath also saves our organization time because the automation cloud handles infrastructure, maintenance, and updates.

One of the most valuable features is that it provides you with the ability to learn the system and understand the concepts through specific demos. UiPath provides you with education, through the UiPath Academy, on the basics of how to use the software and for what purposes you can use it. It is a very good thing that they provide education with it. That makes it easy for us, as developers, to gain the knowledge we need.

Another good feature is that it comes with an embedded recording functionality. You didn't require an external screen recorder. The embedded screen recorder enables you to record things so that you can remember them over time.

In general, it is easy to build automations using UiPath. You just drag and drop according to your needs, and you can automate things in a single go.

One thing I don't like about UiPath is that it does not have a very good user interface for a newbie. It's not that the user interface itself is bad, but when I started using it, it was very difficult for me to understand the tool and how to use it. It has N functionalities and a user has to learn the particular things that these functionalities are used for.

The user interface should be a little simpler than it is right now, as it is very complex.

I have been using UiPath for more than a year.

In terms of scalability, this software can grow with the industry, especially since more companies are focusing on automation. Here in India, for example, there are many companies, like KPMG, focusing on the field of automation. Software like this can help them to scale more and more in building their automations. The software can really scale up well, as long as the user interface is improved.

Their support system is very good. If you have a problem and you reach out to their support system, they are quick to reply. Problems are solved within 24 hours of reaching out to them.

Also, you can use the UiPath user community instead of contacting support. There is value to the user community because people help each other there. Because we are concentrating on development in my company, we tend to not be as active on the community side, but whenever we do use it we get help from them.

Positive

I have only been exposed to this software. I graduated and started working in the RPA domain by using this software.

It wasn't that complicated to set up. 

The pricing and licensing are pretty decent. If you are using it as an automation developer, it comes in at under $500 a month. Still, the pricing can be reduced, but the service and functionality are solid. 

I have heard from some of my colleagues that there are many subdivisions of the pricing and some of them are between $1,500 and $2,000 a month. That is expensive. But overall, my colleagues say it is a cost-effective program in the long run.

If you are working in the RPA domain as an automation developer, you should look at UiPath because it gives you many functionalities. Also, the education aspect of UiPath is a very cool feature because you don't need to rely on other software to learn it. Thirdly, the bot-building process is very smooth. 

UiPath is a fast, time-saving, money-saving, energy-saving solution. Using UiPath has been the best experience. I would recommend it. You can choose this software without any second thoughts. It can provide a good return on investment to your business.

Our use cases have evolved over time. We have use cases for screening and onboarding candidates, feeding new hires into the payroll system, and timekeeping. Right now, we are working on a document understanding use case. It is going to help us read supplier insurance forms.  

UiPath has enabled us as an organization to perform an array of tasks with more proficiency and efficiency. Automation is very important to our organization now and UiPath has played an immense role.

UiPath makes building automations incredibly easy. The platform is very robust and it is scalable. UiPath also has a strong community, which has helped democratize RPA in a true sense. The community and expertise can be leveraged quickly to meet a common goal.

The UiPath Academy has helped us move forward more efficiently. It is a great source of information and knowledge for both new users and those taking the advanced courses. I see the UiPath Academy evolving in the future.

One of the features I've found valuable is UiPath Studio. We have a huge development team of about eight to ten people and they are currently working with it. We also have a citizen developer program that is leveraging StudioX. 

Orchestrator is important for us as well. 

These features are valuable because they allow different groups of people to complete their tasks. UiPath is a robust platform. It helps us cater to different audiences. 

The licensing model is sometimes very confusing and could be simplified for customers. That would help us understand, gauge the offer, and work it into our existing infrastructure. 

We started using UiPath in 2017. We have had a great journey with it. UiPath has helped us scale faster, especially with RPA implementations. It also helped us evolve through our automation journey. 

My impression of the stability is that it's like any other software. We have never had a problem with UiPath and the platform has been stable enough to enable us to scale a lot. 

We have been happy with UiPath's scalability so far. I would give it a nine out of 10. We are currently deploying about 95% of our automations through UiPath. We are very into it and plan to expand from there. 

Yes, we did use a different solution but I cannot disclose which. However, I can say this much: we decided to switch because of the community UiPath has built. Also, the platform and product are packaged correctly. Everything is laid out well and it seems like UiPath understands what businesses need. 

The initial setup was straightforward and easy. UiPath has an incredible team in place. They help us every now and then. It did not take us much time to go through the initial setup and get the solution deployed. 

We have realized savings in the millions of dollars overall.

The pricing structure is very complicated. Someone from the organization has to sit down and set aside some time to fully understand it. 

Yes, we did evaluate other options but I cannot disclose which. 

Start your journey with UiPath. Engage someone from UiPath and have them go through the journey with you. 

We have multiple accounts sellable, accounts payable, corporate finance, and supply chain use cases. We have started some use cases at the factory floor automation as well.

There are so many benefits to using UiPath, but getting the buy-in is very important from the end users. We are seeing many hours saved with respect to automation. Automation should be on every project's agenda. 

Scaling at pace with regards to the industry has been the most valuable UiPath feature for us. I would also add that there are so many features in RPA. 

We are leveraging the UiPath Academy for our citizen developer program. We are asking them to train at their own pace. The courses are straightforward.

The adoption rate for this program is low, however. Out of the 150 citizen developers that started, only 10 decided to continue the process.

One way to improve the UiPath Academy, I think, would be to add some real-life use cases and take the students through the automation process. These would be good for citizen developers to start with.

We started our UiPath journey early last year. It has been a year and six months. 

UiPath is stable. The automations we have in place right now are stable. 

Over the past two years, I've reached out to them maybe twice. 

The initial setup was straightforward. When we started this automation journey, instead of going with complex use cases, we picked three simple ones. We started with the accounts receivable processes. 

Deployment took us six weeks. 

As of now, we have automated 160 processes using UiPath and saved many hours. We have saved around 60,000 hours. Although we are not directly reducing costs, we are avoiding the cost of hiring new people.

The solution is very expensive. It's getting harder for me to convince my management about licensing costs. 

Yes, we considered Blue Prism and Automation Anywhere. We created an automation using both of these and UiPath and ultimately decided on the latter. UiPath is more compatible with the other applications we were already using. Oracle's JD Edwards EnterpriseOne is our ERP and they partner with UiPath, so that was a major plus for us. Also, UiPath has very straightforward coding courses.

It is usually not easy to build a complex automation. The whole process takes about four to six weeks for a complex automation. Most of the time is spent on gathering the requirements. The development itself does not take much time.