UiPath Reviews

Learning RPA:

Open source (community version) of UiPath, and their Academy — one of the best Academy for RPA in the market. They split the content into different courses and content into similar sections which is easy and makes it easy for self-learning.

Coming to the design/implementation part: It's completely easy and simple to work on. It reduces the complication at ease. There are different options available for all the IT solution which can be utilized for effective management.

I'm usually solving infrastructure related automation like Exchange 2013, Windows.

The benefits that are in the ITIS sector: The work is the same that has to be replicated to different customers at different points in time. UiPath gives an option to resolve this duplication of work and saves time as well as resources.

It has an effective/simple user interference monitoring option available with the charts and graphs which help in handling the exception cases. And help in a case study for further development and implementation.

With this simple UI, my experience with UiPath is approximately four months. Whatever, I have noticed their priority is "feel the experience while using UiPath", and by the end of the day, this is what makes it different even in the business revenue.

There are different webpages for different uses: state, UiPath Academy, UiPath Connect, etc. They should bind all together into a single webpage. So having all in one place would be helpful.

And also they need to provide another couple of robots for the community version user for enriching their skill and for learning purposes. And also they need to have sample projects available to help new learns to learn complete automated skills rather than bits and pieces while taking courses in Academy.

And there should be a sample cheatsheet provided. UiPath is a simple tool which can be learned by anyone in less than a span of five weeks. If they have provided a sample cheatsheet, it would be easier to follow.

Trial/evaluations only.

Completely stable and reliable with all the scheduled jobs. It gets the job done in most of the cases.

It was quick and effective in handling all the assigned tasks and simple to handle.

Didn't have a chance to raise many cases with their technical support team for their assistance. But whatever the cases I have raised or saw, they were quick and responsive.

This is the first RPA tool I have chosen over Blue Prism for a simple reason: open source and an active community to share the views and new ideas.

It was straightforward; I didn't face many problems. It's one of the simple tools that can be set up with basic knowledge. 

Didn't implement via vendor team, but did set up a couple of components. It works like a charm and is completely reusable.

Return on investment — not applicable. Still, I don't have any project that is completely commercial that went live. But I will have a better ROI using the UiPath tool. It's trustworthy.

UiPath's best package for everyone in the market. Starting from the free community version. It's all for the taking.

• Growth in the market
• Ease of use
• Reliability, and 
• Management.

There could be an improvement on the library packages and other built-in options.

We have acquired UiPath with both the robot and orchestrator. I want to make sure that we get the right return on investment and with the orchestrator you are not only able to use the robots during the day, but you are also able to schedule them during the night. You maximize your investment 24/7.

Lombard International Insurance is the number one in wealth investment and for us the onboarding process is a critical one. We have started with KYC (know your client) which is an extremely painful process, a lot of manual work, but now have some very good friends and colleagues that are happy to have Ruby the robot as their assistant. 

On top of this we also have tax reporting, overdraft, reinvestment, so there are several processes, some like KYC for instance.

The commitment that we have made internally is that we're going to reduce the workload as much as 20%-50% and I would say this is the promise that we have delivered.

In KYC it's 50%, in another process it's 20%, it's also very much depending on the maturity of the processes and how much manual work do you currently have because the robot will only take away the manual work.Whenever you need to have validation because you need to have the four-eye check, that still remains.

When it comes to automation in our organization, we have a certain strategy. Automation and technology is only one pillar of our strategy, but we have an integrated strategy which means that we have the business model, the operating model and the technology.

When you build a house, if you do not have a strong foundation, it's just going to fall apart, so, for us, it's a pillar. It's not the only one, but it is the cherry on the cake, that it is the one that is actually enabling the business to go further and to provide better services to our clients.

At least for our case, I would say it's not the cost that was driven by attended or unattended robots. At the end of the day, my department, business transformation, I am there to transform the business for better.

In some cases, you have processes in which you still need human interaction, you still need somebody to validate and make sure that, once all the data are prepared for you in the onboarding process, you certified and you double checked four eyes principle that everything is correct.

In some cases you do need the attended robot. In some other cases, tax reporting for instance, you can just run it unattended and it's perfectly. You don't even need to know it. Before morning, you have the report prepared for your local authorities, and that is fine, so I think it's just a mix, depending on your business and how it's bringing much more value to you. Sometimes, it's only attended, sometimes, it's unattended, but I think, in most of the cases, you will have in any companies a mix between attended and unattended.

We are proud to say that we have not encountered any issues. Yes, sometimes I hear some colleagues like, "Oh, I have KYC and he stopped." Well, there are also some reasons because, if your password expired and, guess what, somebody needs to update it before it's expiring, the robot will stop. Yes, but so is if you're a human and your password expired, you need to change it.

It is scalable for us. I will have to be honest, we do not have 1,000 robots.

We have not had any opportunity to work with them because that was very stable so far, so we had only in the beginning a partner which worked with us in this journey.

I have actually a story with a CEO in our previous company who was saying, "I didn't know when we did the email migration." I said, "Well, then it means my department is very successful. If you do not hear, if you do not see it, it means we do a good job, so I can only assume they do a good job if we do not interact with them."

It was quite straightforward. Not only this but you see they go more and more into the direction that makes this open and collaborative even for the business users. So that is a very strong advantage for us.

We selected Fujitsu in Luxembourg because our company is headquartered in Luxembourg. Fujitsu had proven not only that they have the technology knowledge, but also the market and local legislation which, Luxembourg people know that it's heavy regulated and you need to really know the ins and outs, so, for us, they seem to be the right partner.

In terms of ROI, I think it's also depending and this is probably critical and I can advise other companies that are starting this journey, make sure one of the critical success factors is select value reach processes. What does this mean? It means that you need to select critical process for your business but also those in which you do have high manual work and you run maybe that process frequently.

You will see ROI in probably 9-12 months, at least as I said, if we look at our processes. Now, we do not like to talk about savings in term of money because we have a different philosophy, meaning that what we want to create we want to create workload reduction for our users.

If I am projecting growth, if I need 10-15%  growth next year, how do I cover this? Do I hire more people? Do I streamline my processes? Well they are kind of lean. Do I use technology? Yes. Well that's your answer. So it means you need to use that technology in a smart in order to enable your people to process more, be it transaction, terms of processing, be it in finance and they have a lot of invoices, it does not matter. It's the same, it means that if we are able and we were able to save roughly around 40%, more than 8,000 hours, per year that we have managed to save, for us that was the ROI.

This is how we are able, for instance next year, to reach the five billion target. I would advise other companies to go more in that direction.

I think one of the advantages that we had with UiPath is that we tested other products such as Automation Anywhere because they are the big players.

We did not yet implement UiPath in Citrix, we have Citrix in our environment, we work with Fujitsu too because there are some aspects that you need to take into account.

I would give it an 8.9 because the extractor is not there, probably now with the extractor I would give it a 9.3. In terms of what it is as options, as I said, I think they are the only player at this moment that has attended, unattended, and an orchestrator, you can customize it.

Currently, we use UiPath in multiple types of use cases and build innovations for our clients to improve their system operations. We don't plan to implement AI in our automations in the near future. We're interested in that market, but it's a long journey, and it's a little advanced for us right now.

UiPath is helping our organization with its environmental, social, and governance automation space. Though it's currently at a beginner stage, it is progressing, and we expect to see improvements. UiPath has helped us free up staff for other projects. We have engaged our employees in working with UiPath through presentations. 

UiPath's integration features are highly valuable to us. We are able to achieve a lot with them.

For the moment, I don't see any explicit areas for improvement. However, having UiPath come up with unique features or advancements would be beneficial.

I have used UiPath for five years.

I don't see any drawbacks because our content is not down over time. We keep it updated consistently.

As our environment has grown, I haven’t encountered any specific issues or limitations.

I rate UiPath support nine out of 10. It's great, but sometimes we see delays. We ask a question, and they have to get back to us later with an answer. Otherwise, I don't see any drawbacks.

Positive

We previously tried out another automation app, but it didn't meet our expectations for handling exceptions and managing complex workflows.

Deploying UiPath was straightforward.

UiPath is the best tool, but the price is challenging from a management perspective. The cost-benefit equation might not work out favorably for some smaller organizations.

I rate UiPath 10 out of 10.

We use UiPath for our accounts receivable and accounts payable. We are a wood company that uses it primarily for customer care and finance.

UiPath helps us to reduce human error and eliminate some repetitive tasks involved in processing invoices, so our employees can focus on critical work. We have been able to assign users to different tasks. These tasks are done faster with fewer errors, and our customers our happier. 

The task recording is awesome. I love being able to see the processes and find out the issues a lot better.

I can't really say about the pricing and licensing.

I rate UiPath nine out of 10.

I have done the certification in Microsoft Certified Solution Associate (MCSA) and Microsoft Azure Administration. I look after the actual environment site where we can run the bots. We watch the environment's behavior, and we operate the Orchestrator, which is connected to the AI system. We run different types of processes through Orchestrator, and I am the administrator of Orchestrator. I give the rights and assign roles to the users. 

UiPath has been performing very well. It is very easy to learn and understand. We are going to move the most work done by employees to the bots because the bots get work done in minutes instead of hours. An eight-hour job can be done in three to four hours. 

We plan to bring more bots for efficiency. We would like to add more bots and reduce the time taken for various tasks.

We can design bots in a static or dynamic way. We can use the dynamic way to perform the actions in any environment or platform.

UiPath has freed up employee time. The time saved depends on the complexity of the process.

UiPath is easy to work with and understand. If anything is confusing, we just send our questions, and we get the answer as soon as possible. Designing a process with email, Excel, and any other application can take more than 15 or 20 days.

UiPath saves costs. By using bots, we can save the costs of services provided by humans, but I do not have the metrics. We have many departments, such as finance and global compliance management, and it is hard to know how much cost it has saved.

Orchestrator and features such as Queues Triggers are helpful in monitoring the ports and looking after the performance.

I have done the UiPath Academy course to learn how to manage the environment and Orchestrator. I was able to learn many things through UiPath Academy, and I was able to work on Orchestrator myself. The benefit of UiPath Academy is that it is accessible from everywhere. You can continue watching the videos at home or in the office. The explanation, presentation, and instructors are very good. You do not have to watch the videos again and again. You can just watch it once, and you understand everything.

For UiPath Orchestrator and Studio, if I want to watch the performance of my machines at a specific time or time range, there is no option for that. There are options for one day or week, but there is no option to specify a date such as from Nov 1 to Nov 3. This option should be there for queues and monitoring.

It has been more than one year since I have been using UiPath.

I would rate it an eight out of ten in terms of stability.

It is a scalable solution. I would rate it a nine out of ten in terms of scalability.

We do not need much support to use UiPath. We are not getting many errors.

Positive

I have not worked with any other similar solution. I have only worked with UiPath Studio and Orchestrator.

We have worked on the Python scripts to design the bots, but it was complicated. We had to write more and more scripts and make them efficient. It was very hard. With UiPath, we found a very good option to perform the activities in an easy way. We do not have to code much. We can just drag and drop things and have a solution. 

It is mostly straightforward. We just need to call IT to install UiPath. I give the license via a machine key.

We have it on-premises. We have not connected it to the cloud or third party. 

In terms of maintenance, there are certain packages that we have to download for running the activities. For example, if I am using Python with UiPath Studio, I need to download a specific library.

We implemented it in-house. For deployment, there are two or three members of the team who work with UiPath and provide the infrastructure, and then we have about 25 developers. We have a development team and an operations team.

The development team develops the processes and the operation department runs those processes via triggers or manually. They are usually run on the Windows environment. There are multiple bots working at the same time, and we have the monitoring tool by UiPath, and we are also working via Kibana. Kibana works with Elasticsearch. We have all the logs and bots' performance metrics. We can view it all with one dashboard in Kibana.

RPA is the future. Every bank and organization is looking for bots to perform their jobs because bots are more efficient than humans.

It is an efficient and easy-to-use tool. If needed, you can get a lot of support through UiPath forums and other resources on the web.

We have not used the AI functionality in our automation program, but we plan to use it.

Overall, I would rate UiPath a nine out of ten.

We use UiPath to minimize human effort by automating repetitive business processes.

For a technically sound person, it is easy to build automation using UiPath.

We send out live surveys to thousands of people, and we use UiPath to develop bots that can take the information and create graphs that individuals can easily analyze.

We see good value in UiPath's User Community.

In most situations, end-to-end automation is possible using UiPath.

UiPath has helped improve our organization by automating sales scripts and performing daily calculations to provide quarterly profit analyses to our clients.

It has helped reduce our on-premises footprint and increase our digital footprint.

All of our users must first complete the Academy courses before working on any tasks involving UiPath.

We use AI Center and machine learning to extract more complex information from our image-based PDFs and purchase orders.

During the first six months, we faced many challenges and had to improve our processes. However, since then, UiPath has helped us to accelerate our digital transformation and reduce costs.

UiPath has helped our employees save 60 to 70 percent of their time. Tasks that used to take one hour to complete can now be done in one minute with UiPath.

Excel, PDF, and email automation, as well as document understanding, task mining, and process mining, are valuable features of UiPath.

We have two versions of UiPath: on-premise and cloud. With the on-premise version, we have good control and flexibility. However, the cloud version is less flexible and we often receive errors. We would like UiPath to make some enhancements to the cloud version to provide more flexibility for OCRs, email models, and AI centers. This would allow us to provide better service to our customers.

I have been using UiPath for two years and nine months.

UiPath is not as stable as I would like, and I hope to see improved stability going forward.

UiPath is scalable.

Technical support is good. We receive a response to urgent tickets within an hour.

Positive

The on-premises deployment was complex, but the cloud deployment was straightforward. Five people participated in the deployment.

The pricing for UiPath is reasonable.

I would rate UiPath eight out of ten.

UiPath is deployed across multiple locations. We have around 45 people that are currently using the solution.

The cloud deployment of UiPath does not require any maintenance. 

I recommend UiPath for organizations with multiple daily tasks that can be automated. However, I would not recommend it for just one task.

I am a developer, and I use UiPath to extract PDFs for invoices and logistics in the banking industry. 

UiPath can be deployed either on-premises or in the cloud, depending on the customer's requirements.

There are times when the logic is difficult, but the majority of the time, it is easy to build automation using UiPath.

UiPath enables us to implement end-to-end automation, which is essential for our customers. We gather all the requirements from the customer, analyze their feasibility, and proceed to the development phase where we build bots according to the customer's needs. After that, we move on to User Acceptance Testing to ensure the bots meet expectations. Finally, we deploy the automation into production.

UiPath aids in enhancing organizations by cutting down costs and saving time. Without UiPath, a task like collecting and uploading information that typically takes humans around 40 minutes can be completed by the UiPath bot in just ten minutes.

Our customers primarily use UiPath for cost savings.

In addition to saving time, UiPath also eliminates human errors by consistently processing 100 percent of the tasks each time without requiring any human intervention.

UiPath helps reduce our customer's on-premises footprint.

UiPath Academy is excellent for learning about the solution's capabilities and how it works, especially in the beginning. It provides end-to-end courses and certifications for both beginners and advanced users.

UiPath accelerates digital transformation and reduces costs by eliminating the human element. However, this transformation does require IT application support for configurations and security.

UiPath's most valuable feature is its ability to view and extract any data throughout the entire development process in the automation framework.

The document understanding has room for improvement. 

I have been using UiPath for three years.

UiPath is extremely stable and that is why customers ask for the solution.

I rate UiPath's scalability a nine out of ten.

The technical support is good.

Positive

I previously used Microsoft Power Automate. When comparing it with UiPath, one significant difference is that we can use UiPath on a local machine to easily build a process, upload it, and create schedules effortlessly. Microsoft has an advantage in the cloud, but it is not as effective on-premises.

The number of people required for each deployment depends on the complexity of each project. For more complex projects, two to three people are required, and it can take up to three weeks to complete.

Our customers experience a return on investment when using UiPath, owing to the time saved in performing tasks and the improved accuracy compared to manual efforts.

We can start to see value after one month of using UiPath.

There are two versions of UiPath; the first is the free community version, which is limited, and the second is the premium version which requires payment but is recommended for large-scale productions.

UiPath's cost is acceptable.

I would rate UiPath a nine out of ten. UiPath is reliable and accurate.

The maintenance is easy. We only need one person to monitor and maintain UiPath.

I recommend trying the free community version first to ensure that it meets the organization's requirements and then consider upgrading to the premium version in order to handle larger projects.

I use UiPath to automate tasks in our internal HR and finance departments, as well as to dispatch back office requests, close accounts, process insurance claims, and make international money transfers.

Building automation with UiPath is easy. It depends on our level of understanding of the process we want to automate. UiPath offers a wide range of possibilities for automating business processes. For example, we can use UiPath to get input data from files, extract data from databases, or make SQL requests. We can also use UiPath to manipulate applications, perform human actions on the user interface, and introduce back-office processes. Finally, we can use UiPath to distribute the execution of our automation across multiple devices.

UiPath enables us to implement end-to-end automation and orchestrate all processes using the orchestration tool. We can get the inputs for the process and execute the report at the end. We have all kinds of possibilities. For five or six years now, we have been able to automate all the processes that we faced, as long as the inputs are structured and well-structured, and we have a good flow and volume of inputs.

There are numerous advantages to using UiPath. Firstly, it can significantly increase productivity and reduce processing time. Secondly, UiPath enables scalability, allowing processes to be performed around the clock, seven days a week. Additionally, robots can execute processes with consistent quality, minimizing the risk of errors or incidents. Finally, UiPath can help optimize human resources by delegating tasks with low added value to robots, freeing up human resources to focus on tasks that require higher levels of expertise.

The time it takes to bring UiPath to market can range from a few days to several weeks. The return on investment can become apparent within a few weeks or months, depending on the complexity of the process involved.

When we refer to UiPath as a suite, it includes several tools and features that can greatly facilitate the automation process. For instance, we can group some commonly used features into a single library. Additionally, we can segregate the different layers of our development process. These abundant features can help us organize our work on UiPath, ultimately reducing our on-premises footprint.

UiPath Academy is a place where we can ramp up our skills very quickly and become operational as soon as possible.

UiPath's AI features provide a broad range of API applications, such as handling unstructured inputs. This includes non-digital inputs such as paper forms. Additionally, the system can process false inputs that are not well-organized through character recognition. UiPath also offers machine learning to further enhance its functionalities.

UiPath accelerates digital transformation and significantly lowers the associated costs. The impact is significant as it enables the deployment of production environments in just a few weeks. Additionally, RPA users can collaborate over the weekend to automate applications starting from the human interface. This allows us to automate more processes effectively. Other tools may require access to top-up bases or the use of Unix or scripts, but with RPA, we can automate a wide range of features based solely on the user interface component.

There were no expansive or complex application upgrades or IT application support required.

UiPath helped to decrease human error. By developing autonomous processes and thoroughly testing them, we ensure consistent and reliable execution, which guarantees high-quality results for our customers. Compared to human execution, global execution by robots is both more accurate and quicker.

UiPath saved us around 17 percent of our time.

UiPath helps to save costs in several ways, such as reducing the time required for execution. The main difference between manual and automatic processes is the ability to have UiPath execute tasks on our behalf, based on pre-defined reports. Unlike humans, who typically work from eight o'clock in the morning until six o'clock in the evening, UiPath can work all day, even on weekends. This can result in cost savings of up to 60 percent.

The queue feature is the most interesting to me because it allows us to work on a list of tasks in parallel on several robots.  Additionally, the ability to integrate the OCR components is valuable. We use this feature for one of our banks in Africa. These are the most valuable features that we cannot find with other tools.

The pricing has room for improvement.

I would appreciate UiPath's assistance in simplifying our process of easily and quickly capturing our customers' business requirements within our framework.

I have been using UiPath for almost seven years.

UiPath is stable.

UiPath is scalable.

UiPath's technical support is reactive.

Positive

The initial setup is complex, and obtaining a license for training poses a challenge. As a result, an experienced person is necessary to complete the deployment. Our deployment required two people.

The deployment can take one to two days for an experienced person, but for an inexperienced person, it may take up to three weeks.

The implementation was completed in-house.

The return on investment is based on the complexity of the process that is being automated.

The cost of UiPath is higher in Africa than in Europe and Asia due to differences in salary levels. As a result, the number of customers who are able to use UiPath is limited.

We pay for additional components to include features, in addition to the licensing fees.

We utilized Selenium Test Automation for tests and conducted an evaluation. However, it did not fully meet our business requirements, so we selected UiPath.

I give UiPath a seven out of ten.

Due to the quantity of customer input, the success of automating tasks is not solely dependent on the capabilities of UiPath tools. The quality of the paper scan, document quality, and resolution are also crucial factors that can positively or negatively impact the possibility of a wide range of automation. Therefore, the success of automation is highly reliant on the quality of the source inputs, in addition to UiPath's capabilities.

Our implementation strategy involves beginning with the proof of concept and then separating processes before moving on to scaling the API.

I would recommend UiPath for large enterprise companies, as the cost of the solution may be prohibitive for smaller organizations.

I recommend that anyone assessing UiPath should first create a clear automation roadmap. This will enable them to address questions related to optimization, implementation, and development.