What is our primary use case?
I am currently involved in healthcare-related projects and wholesale/retail-related projects. Previously, I was involved with banking and financial services, healthcare, and retail.
My current company is using a combination of the UiPath tool and SAP automation.
In my previous company, I used the UiPath tool for many projects.
How has it helped my organization?
It has a very easy drag and drop process and logic base setup. Previous projects were taking a lot of time. However, when we used UiPath on the same projects, instead of a process/task taking a day, it was now taking anywhere from 10 minutes to five hours.
There is almost no human involvement. For example, in banks, a bank manager will receive so many loan applications. We create some bots to check the requirements after validation and do the follow-up work. The manager is only checking boxes for the final approval request.
In the banking sector, I am using AI Center and creating some workflows. Some machine learning is needed to create these workflows in AI Center. This gives us a 94% accuracy, which is good accuracy.
What is most valuable?
Document Understanding is a good feature. It is a combination of artificial intelligence and machine learning. We have created some workflows using Document Understanding. We are using its machine learning to do some language analysis, semantic analysis, and invoice processing. UiPath currently provides some language conversions, such as German to Russia and Russian to German. However, it does not offer Russian to German, English to German, German to English, Russian to English, and English to Russian as well as some non-trainable languages.
Document Understanding has been one of the best features for invoice processing. For example, companies require some keywords in invoices. While normal frameworks take much of time, we upload the invoices using Document Understanding, then determine the keywords required for cross referencing. The cross reference is very fast. It will capture the amount and put that in an Excel format. This is a very good feature.
A valuable feature of UiPath has been the REFramework. In banking, we need to log in to the website with a user ID and password. Once, we did that wrong and the workflow stopped. Using REFramework, there is exception handling. Stability depends on the correct configuration of error handling, so this is the best feature.
It has some Citrix recording options.
The AI Center feature has been very good. It supports many machine learning languages and skills. It speeds execution and provides a good savings on time.
I like the certifications offered by UiPath Academy.
What needs improvement?
I would like UiPath to give free trial licenses for more features, like AI Center. UiPath currently offers two licenses for the trial version. However, if I need to practice in AI Center, then I need four to six licenses.
For how long have I used the solution?
I have been using UiPath since 2018.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
There are no limitations for Windows.
We have over 500 activities in UiPath right now.
How are customer service and support?
I haven't used the technical support so much. My colleagues use it sometimes, depending on their problem. The speed of their response depends on the type of plan, normal or enterprise, that needs support. I would rate them as 10 out of 10.
There is also social media support through Twitter and LinkedIn.
The user community is very good. I am a member. If a developer has any doubts when working on a project, then a lot of people in the community are ready to give immediate answers.
How would you rate customer service and support?
How was the initial setup?
We have faced challenges when installing market-related data. We need to dig deep when we are installing it with Orchestrator and/or VMware. All the documentation is available, but it needs to be prepared in advance. Whereas, we work in real-time.
What about the implementation team?
I have been involved with many client installations for UiPath and Orchestrator. We do standalone installations for single node and multi-node systems, like Linux. Linux is not fully supported, as compared to Windows. UiPath deploys well on Windows.
What was our ROI?
My previous company had good ROI using UiPath compared to other tools.
What's my experience with pricing, setup cost, and licensing?
UiPath Academy is free of cost.
The UiPath Community Edition is enough to implement any complex workflows.
The price for attended robots is good.
Some features are very costly, like Document Understanding. That is why in India many customers are not using the Document Understanding license. This is a premium feature and its licensing costs are high compared to other tools.
Which other solutions did I evaluate?
Compared to other tools, UiPath provides a good, rich environment.
I am using AutomationEdge, which is similar to UiPath, but a small tool. It provides the same features as UiPath, but it is not as popular a tool. The UiPath Academy videos are very good and better than those offered by AutomationEdge. While AutomationEdge also has a free learning course, you must watch their videos from start to finish. UiPath has no restrictions on its learning, which is good and the best option. For example, when you are an advanced learner, you want to go to advanced training courses. However, AutomationEdge makes you start from scratch, even as an advanced user of RPA.
Some processes are faster in AutomationEdge than in UiPath for insurance-related organizations.
I am also using Automation Anywhere, which is a popular tool in comparison to UiPath. However, feature-wise, UiPath is easier to use because Automation Anywhere requires complicated coding knowledge, though some of their features are very good. While UiPath requires some coding knowledge, it is not as high level as Automation Anywhere.
UiPath is the number one tool in my opinion. I would recommend choosing UiPath for someone looking to purchase an automation tool for the first time.
What other advice do I have?
UiPath has very good accuracy. I would overall rate this solution as 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.